Translink Buzzer Blog

More T signage is now up in downtown Vancouver

The new entrance name sign at Waterfront Station.

The new entrance name sign at Waterfront Station.

In case you haven’t seen it , more new wayfinding signage has now been installed at Expo and Millennium Line stations in downtown Vancouver!

We talked about the new T transit station markers last time, but even more wayfinding signage with the T identifier have been put up. That includes entrance name signs like the one above, SkyTrain line diagrams, and trip planning maps.

Since many have asked, the T beacons and horizontal entrance name signs will light up. Some sites are still working on getting power to the signs, so they’re just not all illuminated yet.

Read on to see more photos!

More of the new signage at Waterfront Station.

More of the new signage at Waterfront Station.

The new entrance name sign at Granville Station. (Yes, somebody has messed with the SkyTrain arrow sign at right – we are going to remove it!)

The new entrance name sign at Granville Station. (Yes, somebody has messed with the SkyTrain arrow sign at right – we are going to remove it!)

The station entrance name sign at Stadium-Chinatown Station. There’s also a T beacon on a pole outside.

The station entrance name sign at Stadium-Chinatown Station. There’s also a T beacon on a pole outside.

For fun: here is the illuminated station entrance sign from Stadium-Chinatown Station! This photo was taken when the sign was being manufactured.

For fun: here is the illuminated station entrance sign from Stadium-Chinatown Station! This photo was taken when the sign was being manufactured.

Station entrance signage at Main Street-Science World Station.

Station entrance signage at Main Street-Science World Station.

Main Street-Science World also has more new wayfinding signage up on the platform. There’s a new line diagram showing upcoming train stations, and a Platform 2 sign on the top-left of this photo.

Main Street-Science World also has more new wayfinding signage up on the platform. There’s a new line diagram showing upcoming train stations, and a Platform 2 sign on the top-left of this photo.

More of the new wayfinding signage at Main Street-Science World. There’s a new diagram up showing the train stations, and a Platform 1 sign on the top-right of this photo.

More of the new wayfinding signage at Main Street-Science World. There’s a new diagram up showing the train stations, and a Platform 1 sign on the top-right of this photo.

And Burrard Station now has the trip planning map boards up. (Maps coming soon!)

And Burrard Station now has the trip planning map boards up. (Maps coming soon!)


38 Comments

  • By Andrew S, January 7, 2010 @ 10:15 am

    Hey! That’s great how there’s Chinese on the sign at Stadium-Chinatown Station! But it’s too bad the other stations still only have English on the new signs.

    I’ve always wondered about this – the signs at platform level at Main Street-Science World Station say “Science World-Main Street.” Thats a little strange.

    Today I’ll be taking the Sea Bus to Vancouver – so I’ll keep an eye out for the “T” sign! :)

  • By John Hodgkins, January 7, 2010 @ 11:10 am

    Hi Jhenifer. Can we assume that the newspaper stands are being removed once the information boards are filled at Burrard? Many people need to stand close to information boards in order to be able to read them!

  • By Stefan, January 7, 2010 @ 11:41 am

    This new signage looks very nice, very sharp: like I said before, for the first time, the Metro region’s hodgepodge of diverse transit services finally has a proper unified branding strategy.

    The platform line maps are an excellent adaptation of a common practice in many other rapid transit systems.

    May I ask, though…what’s the deal with the angled edge on the upper right-and arm of the “T”? Is it supposed to evoke an arrow or something? Just curious…

  • By ben K, January 7, 2010 @ 11:50 am

    How come the Waterfront Station sign has no text beneath the “T” glyph, while all of the others shown are subtitled with “SkyTrain”? A design mistake?

    -ben

  • By Jhenifer Pabillano, January 7, 2010 @ 11:52 am

    Hey, I’m passing on all your questions to the wayfinding team! I have one answer so far for Stefan:

    The T icon is based on the typeface that has been chosen for the new wayfinding, which is called FF Meta. The angled end of the T is a feature of the FF Meta capital T, so it was kept when the T was stylized for use as a transit symbol.

  • By Stefan, January 7, 2010 @ 12:02 pm

    Thanks for the quick response, Jhenifer!

    I was digging up information about the design contractor (Access Information Group, out of the UK). It looks like they’ve done some very nice stuff in other places.

    Any plan to redesign the TransLink website, bus stop signs, timetables, etc. eventually, to conform to this new program?

  • By ;-), January 7, 2010 @ 12:05 pm

    Too bad this was not done last summer. The A-Team movie was filmed in Vancouver. Mr. T would have been proud.

  • By Jhenifer Pabillano, January 7, 2010 @ 12:56 pm

    Stefan: here’s the answer to your second question from the wayfinding team.

    We’re developing a design standard for bus stop signage right now; the new infocubes at Marine Drive, Bridgeport and Richmond-Brighouse station bus stops are part of the designs we’re currently exploring.

    Paper timetables aren’t in our current scope, but it’s possible they could be in the future.

    The corporate website is bigger than just wayfinding, so that would be another story entirely.

  • By e-eye, January 7, 2010 @ 1:01 pm

    I noticed that the old route maps are stil up in some of the ST stations like Granville. They indicate travel to Richmond via #98 bus. I had to direct a visitor from Atlanta to the nearest CL station because he was very confused and lost. Will BCRTC be removing these outdated boards?

  • By Jhenifer Pabillano, January 7, 2010 @ 1:29 pm

    Ooh – those maps should all be down! I’ve passed your note along now and hopefully it will be remedied.

  • By Jhenifer Pabillano, January 7, 2010 @ 1:36 pm

    OK, I’ve heard back now. e-eye, would you mind telling us exactly where you saw the map in the station, so it can be taken down?

  • By e-eye, January 7, 2010 @ 2:35 pm

    The ones I saw (so far) are in the Dunsmuir entrance to the Granville station on the concourse level (near StarBuck’s) and at the inbound platform level (near the elevator). If I see others, I will send additional information.

  • By Jhenifer Pabillano, January 7, 2010 @ 4:21 pm

    John Hodgkins: So! Answers!

    Right now, I’m told that the boxes are contracted to be in that position, but we can definitely renegotiate to have them moved. However, all newspaper boxes are actually going to be removed for the Olympic period due to security concerns, so they won’t really be in front of the wayfinding maps for the next little while anyway. And we can use that time to find a good spot for them post-Games :)

  • By David, January 7, 2010 @ 4:22 pm

    I like the new look. I’ve had to help a lot of people find their way around and directing people to Canada Line from the Expo Line platform at Waterfront isn’t as easy as it sounds. People were getting lost only a few metres from their destination because the signs I thought were sufficient weren’t enough for them.

    Waterfront obviously doesn’t have SkyTrain under the T because it’s also home to SeaBus and West Coast Express.

  • By Jhenifer Pabillano, January 7, 2010 @ 4:26 pm

    ben K:

    Yes, as David suggests, the Waterfront sign doesn’t have SkyTrain under the T because the station provides many different services. However, the Waterfront sign at the Howe Street entrance does have SkyTrain written underneath. Here’s what I’m told about that:

    The Howe Street entrance is the only station that says SkyTrain as the T is not widely known in the region and this entrance is easily missed. It was done to increase visibility as a SkyTrain entrance.

  • By Dan, January 7, 2010 @ 9:38 pm

    I was at the new bridgeport station the other day and noticed the hand info maps/boards on the poles at the bus stops… the only thing is ‘highway’ is spelt wrong on it!

  • By George P., January 8, 2010 @ 2:13 am

    First thing I thought when I started seeing those “T” signs popping up was that they were a blatant rip-off of the T-Bana signage in Stockholm, Sweden.

  • By Jhenifer Pabillano, January 8, 2010 @ 9:18 am

    Dan:

    Can you tell us exactly where you saw the “highway” misspelling? The wayfinding team has told me that there are 11 bays with 3 infocube faces each, and a large quantity of text on most infocube faces — so they would love to know just where the error is!

  • By geoff, January 8, 2010 @ 9:46 am

    surely a big ‘t’ would be eye-catching, but it takes time to understand what it really stands for. with tourists from all corners of the globe coming soon for the olympics, why would translink decide to adopt a textual signage, when their mother tongue isnt just english? translink needs to bear in mind that symbols are the common language that speaks to everyone. to express a transit terminal such as waterfront, the translink logo or a symbol combination of bus, skytrain, seabus and west coast express is much more effective than a ‘t’ which draws confusion as a taxi stand. just my two cents.

  • By Stefan, January 8, 2010 @ 10:26 am

    Jhenifer:

    I really like this whole program.

    If we’re going to pick nits, however, I have one about the large “spider map” on the central information board in the middle of the Bridgeport Station bus loop showing all the bus routes serving the station.

    Overall, the map is a very good idea, and very well executed. Nevertheless, there’s one small detail: it shows South of Fraser services (300s and 600s) as going south on Garden City, east on Cambie, then southeast on Highway 99; whereas they don’t run along Cambie at all, and rather go east on Sea Island Way. Since Sea Island Way is obscured by the large box listing the routes serving Bridgeport Station, those routes could just be shown as lines projecting southeast on Highway 99, out the of the lower right-hand corner of the box. (If someone looks at the map, they’ll see what I mean.)

    This is a very minor thing—regardless of which street the buses go down, they don’t stop anyhow, being expresses—but it’s been bugging me since day one.

    Thanks!

  • By Jhenifer Pabillano, January 8, 2010 @ 10:27 am

    Thanks Stefan — I’ve passed your comment on to the wayfinding team!

  • By Dan, January 8, 2010 @ 11:36 am

    It was at the bus stop enroute to Ikea at Bridgeport skytrain – sorry I don’t remember the bus number, but the typo was on the driving map on the infocube… it was spelt “highaway”

  • By Laetitia, January 9, 2010 @ 11:24 pm

    I found T sign at Waterfront station Howe Street entrance very difficult to see, especially on sunny days, as they are translucent.
    Maybe they can put another opaque T sign stickers on the inside of the glass to improve the visibility.

  • By Jackdaniels, January 10, 2010 @ 12:09 am

    I thought the “T” signs were for the canadaline.. speaking of which why does it look so plain? couldn’t they have styled the letter “T” a lil more Stylisly? example like the TTC their logo is a bit more original compaired to what we got; but I like the stadium – chinatown light up sign :)

  • By ;-), January 10, 2010 @ 12:30 am

    I thought it was only for the Canada Line as well. Perhaps this is the future logo for Translink.

  • By Robert, January 11, 2010 @ 4:44 pm

    Looks like the captions for the Main Street-Science World Station photos are reversed!

  • By Jhenifer Pabillano, January 11, 2010 @ 4:45 pm

    Robert: Oops! Will fix.

  • By Robert, January 11, 2010 @ 4:46 pm

    Clarification on the previous comment – applies to references to platforms 1 and 2.

  • By snowystar, January 11, 2010 @ 6:21 pm

    Well, this is not related to the wayfinding, but there are quite a few errors on the system map I’ve noticed:
    - The following routes should be peak-only (but marked as all day service on map): #311, #388, #595 at Maple Meadows Stn
    - The following routes has improved to all-day service quite some time ago: #345, #C40, #C74 to Surrey Central
    - The #375 is incorrectly shown as #374 on 152 street near White Rock (this is correct on the WR map, but not the entire system)
    - #480 south of Richmond-Brighouse should be purple (this is correct on the Richmond map, but not the entire system)
    - #C90 should be limited service – 2 buses per day
    - #C26 Buntzen Lake Special is not listed at Coquitlam Station, and the routing is not shown on the map south of Anmore (should be on Barnet)
    - #3 to Marine Drive is not a peak-only service, its all day
    - All #640 stays on River Road during weekend, so both branches should be marked as black
    - #143 is all-day service now, but one “143″ was left as blue on Lougheed Hwy
    - There is no bus service on Boundary between Hennings and Lougheed

    And the followings are just my opinion, for consistency:
    - #C48 and #C49 have almost the same schedule, yet one is limited and one is regular service
    - #179 and #410 Fraserwood both have similar early evening service, yet one is peak-only and the other is all-day
    - The limited #112 and #480 service is shown on the map, but not the following: #4 to Phibbs Exchange (evening), #99 to Boundary, #143 from Poco Centre (early morning), and probably a few more
    - #321 to White Rock South should be limited service (not regular) as its early morning and late night only.

    Also, wouldn’t it be nice to show the FTN routes as a different colored line on the map? It would do a much better job to let the user pick the routes that have the most frequent service.

  • By Jhenifer Pabillano, January 12, 2010 @ 10:57 am

    ;-):
    The T signage is meant for the entire system. It’s not supposed to replace the TransLink logo — it’s supposed to stand for “transit”.

  • By Jhenifer Pabillano, January 12, 2010 @ 11:08 am

    snowystar:
    Thanks! I passed your comments on to the wayfinding team, and they’ve told me your comments refer to older maps at the stations. Those maps are only printed once a year owing to budget constraints, and more updated info is available online. Did you see the older map at the station recently? Apparently the one you are referring to should have been taken down already.

  • By snowystar, January 12, 2010 @ 12:08 pm

    Acutally, all of the errors are from the latest (Dec 2009) map posted on the website. I haven’t looked at the printed map in detail as I assume they’re the same.

  • By Jhenifer Pabillano, January 12, 2010 @ 12:12 pm

    Ouch! OK, I’ll pass that on.

  • By Tessa, January 13, 2010 @ 9:51 am

    are there going to be T signs on major streets that are maybe a block away, with an arrow pointing to stations, if the station is a little discreet? That might also help.

  • By Jhenifer Pabillano, January 13, 2010 @ 10:40 am

    Tessa:
    I passed along your note and here’s the reply.

    Thanks. To answer the question, there are no plans to install the 6-metre T poles (which is what I assume the commenter means by “T signs”) anywhere but at transit facilities themselves. However, the City of Vancouver is installing walking maps posted on kiosks throughout the downtown, and these will help people find nearby SkyTrain stations.

  • By Reva, January 14, 2010 @ 2:00 pm

    Hi Jhen, just thought I’d say that I also noticed that buses stopping at Granville & Georgia announce “Granville SkyTrain Station” but not “Vancouver City Centre Canada Line Station”, even the buses that drop off right outside VCC Station’s main entrance (e.g. the north shore buses). Are there plans to change this? Just wondering. Would be good especially for when the trolleys start running down Granville Mall again.

  • By Jhenifer Pabillano, February 9, 2010 @ 5:18 pm

    Stefan:
    Just wanted to let you know that our consultant on this project is actually called Applied Information Group, not Access Information Group!

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