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	<title>Comments on: Our Twitter pilot: a great success so far!</title>
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	<link>http://buzzer.translink.ca/2010/12/our-twitter-pilot-a-great-success-so-far/</link>
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		<title>By: The Buzzer blog &#187; Yay: our TransLink Twitter service is now permanent!</title>
		<link>http://buzzer.translink.ca/2010/12/our-twitter-pilot-a-great-success-so-far/#comment-113307</link>
		<dc:creator>The Buzzer blog &#187; Yay: our TransLink Twitter service is now permanent!</dc:creator>
		<pubDate>Fri, 11 Feb 2011 23:45:20 +0000</pubDate>
		<guid isPermaLink="false">http://buzzer.translink.ca/?p=11962#comment-113307</guid>
		<description><![CDATA[[...] For anyone who doesn&#8217;t know, the Twitter pilot was a test project to deliver ramped up customer service through the TransLink Twitter account (twitter.com/translink). Since November 1, 2010, call centre workleaders have sent out system updates and answered customer questions from 6:30 a.m. to 11:30 p.m. every day &#8212; and the results have been spectacular! [...]]]></description>
		<content:encoded><![CDATA[<p>[...] For anyone who doesn&#8217;t know, the Twitter pilot was a test project to deliver ramped up customer service through the TransLink Twitter account (twitter.com/translink). Since November 1, 2010, call centre workleaders have sent out system updates and answered customer questions from 6:30 a.m. to 11:30 p.m. every day &#8212; and the results have been spectacular! [...]</p>
<p>Like <img style="padding: 0px; border: none; cursor: pointer;" id="up-113307" src="http://buzzer.translink.ca/wp-content/plugins/comment-rating/images/1_14_up.png" alt="Thumb up" onclick="javascript:ckratingKarma('113307', 'add', 'buzzer.translink.ca/wp-content/plugins/comment-rating/', '1_14_');" title="Thumb up" /> <span id="karma-113307-up" style="font-size:12px; color:#009933;">0</span></p>]]></content:encoded>
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		<title>By: The Buzzer blog &#187; Heads up: the Twitter pilot will continue to the end of January 2011</title>
		<link>http://buzzer.translink.ca/2010/12/our-twitter-pilot-a-great-success-so-far/#comment-110151</link>
		<dc:creator>The Buzzer blog &#187; Heads up: the Twitter pilot will continue to the end of January 2011</dc:creator>
		<pubDate>Thu, 06 Jan 2011 00:46:35 +0000</pubDate>
		<guid isPermaLink="false">http://buzzer.translink.ca/?p=11962#comment-110151</guid>
		<description><![CDATA[[...] Our Twitter pilot: a great success so far! [...]]]></description>
		<content:encoded><![CDATA[<p>[...] Our Twitter pilot: a great success so far! [...]</p>
<p>Like <img style="padding: 0px; border: none; cursor: pointer;" id="up-110151" src="http://buzzer.translink.ca/wp-content/plugins/comment-rating/images/1_14_up.png" alt="Thumb up" onclick="javascript:ckratingKarma('110151', 'add', 'buzzer.translink.ca/wp-content/plugins/comment-rating/', '1_14_');" title="Thumb up" /> <span id="karma-110151-up" style="font-size:12px; color:#009933;">0</span></p>]]></content:encoded>
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		<title>By: Allison</title>
		<link>http://buzzer.translink.ca/2010/12/our-twitter-pilot-a-great-success-so-far/#comment-108245</link>
		<dc:creator>Allison</dc:creator>
		<pubDate>Sun, 12 Dec 2010 02:30:11 +0000</pubDate>
		<guid isPermaLink="false">http://buzzer.translink.ca/?p=11962#comment-108245</guid>
		<description><![CDATA[I love the translink twitter feed!!!  

Now if you guys could make your iPhone app better, that would be fabulous.  :)  If anyone had iBus Van (which I can&#039;t seem to get anymore), that was a wicked app.  I could search bus routes, and then they would display.  It loaded quickly (I can load the translink app in the same amount of time it takes me to walk to my bus stop, about 3 minutes, which is far far far too long and completely useless).  Also, just showing the stop number when you&#039;re searching for nearby stops is really unhelpful unless you&#039;re standing underneath the sign.  And indicating which direction the bus you&#039;re searching for is headed is a MUST.  Is there a place I can send my feedback for the app?

I hope you will integrate real-time bus tracking into the app.  It&#039;s really helpful to know where my bus is and whether I need to book it to my stop or not.  :)  

I like having all the translink alerts on one place.  It takes 2 milliseconds to scan and scroll past the ones you don&#039;t care about (or skip them all together if you&#039;re not transiting that day).  You could add tags for parts of the city.  

Cheers!!]]></description>
		<content:encoded><![CDATA[<p>I love the translink twitter feed!!!  </p>
<p>Now if you guys could make your iPhone app better, that would be fabulous.  :)  If anyone had iBus Van (which I can&#8217;t seem to get anymore), that was a wicked app.  I could search bus routes, and then they would display.  It loaded quickly (I can load the translink app in the same amount of time it takes me to walk to my bus stop, about 3 minutes, which is far far far too long and completely useless).  Also, just showing the stop number when you&#8217;re searching for nearby stops is really unhelpful unless you&#8217;re standing underneath the sign.  And indicating which direction the bus you&#8217;re searching for is headed is a MUST.  Is there a place I can send my feedback for the app?</p>
<p>I hope you will integrate real-time bus tracking into the app.  It&#8217;s really helpful to know where my bus is and whether I need to book it to my stop or not.  :)  </p>
<p>I like having all the translink alerts on one place.  It takes 2 milliseconds to scan and scroll past the ones you don&#8217;t care about (or skip them all together if you&#8217;re not transiting that day).  You could add tags for parts of the city.  </p>
<p>Cheers!!</p>
<p>Like <img style="padding: 0px; border: none; cursor: pointer;" id="up-108245" src="http://buzzer.translink.ca/wp-content/plugins/comment-rating/images/1_14_up.png" alt="Thumb up" onclick="javascript:ckratingKarma('108245', 'add', 'buzzer.translink.ca/wp-content/plugins/comment-rating/', '1_14_');" title="Thumb up" /> <span id="karma-108245-up" style="font-size:12px; color:#009933;">0</span></p>]]></content:encoded>
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		<title>By: ;-)</title>
		<link>http://buzzer.translink.ca/2010/12/our-twitter-pilot-a-great-success-so-far/#comment-108089</link>
		<dc:creator>;-)</dc:creator>
		<pubDate>Fri, 10 Dec 2010 03:52:01 +0000</pubDate>
		<guid isPermaLink="false">http://buzzer.translink.ca/?p=11962#comment-108089</guid>
		<description><![CDATA[Fyi... That RSS is hot!  I&#039;m now occassionally getting this error message.

Rate limit exceeded. Clients may not make more than 150 requests per hour. /statuses/user_timeline/61617150.rss]]></description>
		<content:encoded><![CDATA[<p>Fyi&#8230; That RSS is hot!  I&#8217;m now occassionally getting this error message.</p>
<p>Rate limit exceeded. Clients may not make more than 150 requests per hour. /statuses/user_timeline/61617150.rss</p>
<p>Like <img style="padding: 0px; border: none; cursor: pointer;" id="up-108089" src="http://buzzer.translink.ca/wp-content/plugins/comment-rating/images/1_14_up.png" alt="Thumb up" onclick="javascript:ckratingKarma('108089', 'add', 'buzzer.translink.ca/wp-content/plugins/comment-rating/', '1_14_');" title="Thumb up" /> <span id="karma-108089-up" style="font-size:12px; color:#009933;">0</span></p>]]></content:encoded>
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		<title>By: Jhenifer Pabillano - Buzzer Editor</title>
		<link>http://buzzer.translink.ca/2010/12/our-twitter-pilot-a-great-success-so-far/#comment-108067</link>
		<dc:creator>Jhenifer Pabillano - Buzzer Editor</dc:creator>
		<pubDate>Thu, 09 Dec 2010 21:24:32 +0000</pubDate>
		<guid isPermaLink="false">http://buzzer.translink.ca/?p=11962#comment-108067</guid>
		<description><![CDATA[Bryn: Real-time data is definitely still in the works and we still do plan to put it out through our mobile sites and the Next Bus service, and for open data. However, the project timeline to convert the data to a usable format and to make it reliable is currently slated for late 2011. Which is yes, kind of a long time away, but we are definitely working on it!

Are you finding personally that you would prefer to have separate accounts for each region or just that you think it would be a good idea in general? From the backend, the challenge for us on those fronts is largely workflow---CI staff would have to monitor/feed multiple accounts instead of 1, which might make things a bit more difficult. 

The other thing is that Twitter isn&#039;t meant to be our only channel for alerts info. For specific routes, you can &lt;a href=http://www.translink.ca/Profile/Preferences/Setup-Notification.aspx rel=&quot;nofollow&quot;&gt;subscribe to customized alerts&lt;/a&gt; and just get the info about what you&#039;re interested in. As mentioned above, those subscription alerts are getting way more info owing to the Twitter pilot, so you should be just as up to date, and only on the routes you have subscribed to.]]></description>
		<content:encoded><![CDATA[<p>Bryn: Real-time data is definitely still in the works and we still do plan to put it out through our mobile sites and the Next Bus service, and for open data. However, the project timeline to convert the data to a usable format and to make it reliable is currently slated for late 2011. Which is yes, kind of a long time away, but we are definitely working on it!</p>
<p>Are you finding personally that you would prefer to have separate accounts for each region or just that you think it would be a good idea in general? From the backend, the challenge for us on those fronts is largely workflow&#8212;CI staff would have to monitor/feed multiple accounts instead of 1, which might make things a bit more difficult. </p>
<p>The other thing is that Twitter isn&#8217;t meant to be our only channel for alerts info. For specific routes, you can <a href=http://www.translink.ca/Profile/Preferences/Setup-Notification.aspx rel="nofollow">subscribe to customized alerts</a> and just get the info about what you&#8217;re interested in. As mentioned above, those subscription alerts are getting way more info owing to the Twitter pilot, so you should be just as up to date, and only on the routes you have subscribed to.</p>
<p>Like <img style="padding: 0px; border: none; cursor: pointer;" id="up-108067" src="http://buzzer.translink.ca/wp-content/plugins/comment-rating/images/1_14_up.png" alt="Thumb up" onclick="javascript:ckratingKarma('108067', 'add', 'buzzer.translink.ca/wp-content/plugins/comment-rating/', '1_14_');" title="Thumb up" /> <span id="karma-108067-up" style="font-size:12px; color:#009933;">0</span></p>]]></content:encoded>
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		<title>By: Bryn</title>
		<link>http://buzzer.translink.ca/2010/12/our-twitter-pilot-a-great-success-so-far/#comment-108066</link>
		<dc:creator>Bryn</dc:creator>
		<pubDate>Thu, 09 Dec 2010 20:25:02 +0000</pubDate>
		<guid isPermaLink="false">http://buzzer.translink.ca/?p=11962#comment-108066</guid>
		<description><![CDATA[Back when the new TMAC system was coming out there was quite a lot of talk about giving customers much more relevant information - a big thing was getting systems like Next Bus tied in so they were giving a real ETA time (not just schedule info), talk about Smart Phone apps showing bus locations, etc.

None of this seems to have come to light?  Does TransLink have any plans to ever get customer facing things like that together?  About the closest thing is the Next Bus display screens on Main Street.  In an ideal world I&#039;d love to just call up that info on my smart phone at ANY bus stop, given that TMAC already has all the data.

Having a Twitter account is great, but it can be very hard to filter out the relevant information from the noise - 1,153 messages in a month is probably more than all the other people I follow on Twitter combined.  Really I&#039;m only going to want to know about one or two bus routes in a day.

It probably wouldn&#039;t hurt to have the Twitter feeds divided up a bit - IE a few different accounts that target specific areas.  For instance a UBC student probably wants to know about Broadway reroutes, but may not really care about what is happening up SFU.  If there were a selection of regional accounts - Burnaby, Vancouver, Surrey, Richmond, etc that someone could choose to follow that would probably help filter things out quite a bit.  So someone who say works in Richmond and commutes from Burnaby could just follow those two regions.]]></description>
		<content:encoded><![CDATA[<p>Back when the new TMAC system was coming out there was quite a lot of talk about giving customers much more relevant information &#8211; a big thing was getting systems like Next Bus tied in so they were giving a real ETA time (not just schedule info), talk about Smart Phone apps showing bus locations, etc.</p>
<p>None of this seems to have come to light?  Does TransLink have any plans to ever get customer facing things like that together?  About the closest thing is the Next Bus display screens on Main Street.  In an ideal world I&#8217;d love to just call up that info on my smart phone at ANY bus stop, given that TMAC already has all the data.</p>
<p>Having a Twitter account is great, but it can be very hard to filter out the relevant information from the noise &#8211; 1,153 messages in a month is probably more than all the other people I follow on Twitter combined.  Really I&#8217;m only going to want to know about one or two bus routes in a day.</p>
<p>It probably wouldn&#8217;t hurt to have the Twitter feeds divided up a bit &#8211; IE a few different accounts that target specific areas.  For instance a UBC student probably wants to know about Broadway reroutes, but may not really care about what is happening up SFU.  If there were a selection of regional accounts &#8211; Burnaby, Vancouver, Surrey, Richmond, etc that someone could choose to follow that would probably help filter things out quite a bit.  So someone who say works in Richmond and commutes from Burnaby could just follow those two regions.</p>
<p>Like <img style="padding: 0px; border: none; cursor: pointer;" id="up-108066" src="http://buzzer.translink.ca/wp-content/plugins/comment-rating/images/1_14_up.png" alt="Thumb up" onclick="javascript:ckratingKarma('108066', 'add', 'buzzer.translink.ca/wp-content/plugins/comment-rating/', '1_14_');" title="Thumb up" /> <span id="karma-108066-up" style="font-size:12px; color:#009933;">2</span></p>]]></content:encoded>
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		<title>By: Jhenifer Pabillano - Buzzer Editor</title>
		<link>http://buzzer.translink.ca/2010/12/our-twitter-pilot-a-great-success-so-far/#comment-108055</link>
		<dc:creator>Jhenifer Pabillano - Buzzer Editor</dc:creator>
		<pubDate>Thu, 09 Dec 2010 18:08:08 +0000</pubDate>
		<guid isPermaLink="false">http://buzzer.translink.ca/?p=11962#comment-108055</guid>
		<description><![CDATA[Glad it&#039;s working well for everyone! And yes, as ;-) points out, you don&#039;t need to be a Twitter subscriber to follow along: the &lt;a href=http://twitter.com/statuses/user_timeline/61617150.rss rel=&quot;nofollow&quot;&gt;RSS feed&lt;/a&gt; can be grabbed as well.

Btw, Sally: initially you had said there were too many tweets on the account and you&#039;ve unfollowed. Do you still think there&#039;s too many tweets there? After looking at the numbers, the first day of Nov 1 had like 80+ tweets, but we seem to have settled into a pattern of about 30-ish tweets a day.]]></description>
		<content:encoded><![CDATA[<p>Glad it&#8217;s working well for everyone! And yes, as ;-) points out, you don&#8217;t need to be a Twitter subscriber to follow along: the <a href=http://twitter.com/statuses/user_timeline/61617150.rss rel="nofollow">RSS feed</a> can be grabbed as well.</p>
<p>Btw, Sally: initially you had said there were too many tweets on the account and you&#8217;ve unfollowed. Do you still think there&#8217;s too many tweets there? After looking at the numbers, the first day of Nov 1 had like 80+ tweets, but we seem to have settled into a pattern of about 30-ish tweets a day.</p>
<p>Like <img style="padding: 0px; border: none; cursor: pointer;" id="up-108055" src="http://buzzer.translink.ca/wp-content/plugins/comment-rating/images/1_14_up.png" alt="Thumb up" onclick="javascript:ckratingKarma('108055', 'add', 'buzzer.translink.ca/wp-content/plugins/comment-rating/', '1_14_');" title="Thumb up" /> <span id="karma-108055-up" style="font-size:12px; color:#009933;">0</span></p>]]></content:encoded>
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		<title>By: Tim Choi</title>
		<link>http://buzzer.translink.ca/2010/12/our-twitter-pilot-a-great-success-so-far/#comment-108044</link>
		<dc:creator>Tim Choi</dc:creator>
		<pubDate>Thu, 09 Dec 2010 13:05:07 +0000</pubDate>
		<guid isPermaLink="false">http://buzzer.translink.ca/?p=11962#comment-108044</guid>
		<description><![CDATA[Oh if only the Istanbul transit authorities did anything like this...*sigh*

It&#039;s been a lot of fun following the tweets from over here on the other side of the globe! Sometimes I relay the info to my Facebook statuses to alert my friends back home, and they&#039;re always appreciative of how they can receive news faster from me in Istanbul than from, say, the news networks or SFU, haha.

Here&#039;s to its continuation in January!]]></description>
		<content:encoded><![CDATA[<p>Oh if only the Istanbul transit authorities did anything like this&#8230;*sigh*</p>
<p>It&#8217;s been a lot of fun following the tweets from over here on the other side of the globe! Sometimes I relay the info to my Facebook statuses to alert my friends back home, and they&#8217;re always appreciative of how they can receive news faster from me in Istanbul than from, say, the news networks or SFU, haha.</p>
<p>Here&#8217;s to its continuation in January!</p>
<p>Like <img style="padding: 0px; border: none; cursor: pointer;" id="up-108044" src="http://buzzer.translink.ca/wp-content/plugins/comment-rating/images/1_14_up.png" alt="Thumb up" onclick="javascript:ckratingKarma('108044', 'add', 'buzzer.translink.ca/wp-content/plugins/comment-rating/', '1_14_');" title="Thumb up" /> <span id="karma-108044-up" style="font-size:12px; color:#009933;">0</span></p>]]></content:encoded>
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		<title>By: Brendan</title>
		<link>http://buzzer.translink.ca/2010/12/our-twitter-pilot-a-great-success-so-far/#comment-108025</link>
		<dc:creator>Brendan</dc:creator>
		<pubDate>Thu, 09 Dec 2010 08:24:52 +0000</pubDate>
		<guid isPermaLink="false">http://buzzer.translink.ca/?p=11962#comment-108025</guid>
		<description><![CDATA[This is a great post / analysis, and I&#039;m also loving the tweets!! Convenient (already checking Twitter), and personalized service from TransLink. Keep it up. :)]]></description>
		<content:encoded><![CDATA[<p>This is a great post / analysis, and I&#8217;m also loving the tweets!! Convenient (already checking Twitter), and personalized service from TransLink. Keep it up. :)</p>
<p>Like <img style="padding: 0px; border: none; cursor: pointer;" id="up-108025" src="http://buzzer.translink.ca/wp-content/plugins/comment-rating/images/1_14_up.png" alt="Thumb up" onclick="javascript:ckratingKarma('108025', 'add', 'buzzer.translink.ca/wp-content/plugins/comment-rating/', '1_14_');" title="Thumb up" /> <span id="karma-108025-up" style="font-size:12px; color:#009933;">0</span></p>]]></content:encoded>
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		<title>By: SL</title>
		<link>http://buzzer.translink.ca/2010/12/our-twitter-pilot-a-great-success-so-far/#comment-108003</link>
		<dc:creator>SL</dc:creator>
		<pubDate>Thu, 09 Dec 2010 06:24:35 +0000</pubDate>
		<guid isPermaLink="false">http://buzzer.translink.ca/?p=11962#comment-108003</guid>
		<description><![CDATA[I love the Twitter updates! I&#039;m a daily transit user and it&#039;s nice to be able to pull out the phone when I&#039;m waiting for a bus or train that never came, to get an update on what&#039;s happening down the street! Knowing the bus is redirected because of a fire, for example, I&#039;d be less frustrated for the extra wait time!

Hope this becomes permanent!]]></description>
		<content:encoded><![CDATA[<p>I love the Twitter updates! I&#8217;m a daily transit user and it&#8217;s nice to be able to pull out the phone when I&#8217;m waiting for a bus or train that never came, to get an update on what&#8217;s happening down the street! Knowing the bus is redirected because of a fire, for example, I&#8217;d be less frustrated for the extra wait time!</p>
<p>Hope this becomes permanent!</p>
<p>Like <img style="padding: 0px; border: none; cursor: pointer;" id="up-108003" src="http://buzzer.translink.ca/wp-content/plugins/comment-rating/images/1_14_up.png" alt="Thumb up" onclick="javascript:ckratingKarma('108003', 'add', 'buzzer.translink.ca/wp-content/plugins/comment-rating/', '1_14_');" title="Thumb up" /> <span id="karma-108003-up" style="font-size:12px; color:#009933;">0</span></p>]]></content:encoded>
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