The Buzzer blog is the online place where TransLink shares news, commentary, and behind-the-scenes stories directly with customers.
Launched on October 9, 2008, the blog is the web companion to the Buzzer newsletter, the free publication found on all Metro Vancouver transit vehicles since 1916. (Find out more about the Buzzer’s history!)
The blog is a frank, fun, ongoing conversation about TransLink and its work, and you’re invited to join in with your own comments and stories.
Here’s a list of some notable posts, if you’re looking for a place to start exploring. And make sure you read the comments on each post. The comments are where the magic happens!
Looking for info on the Buzzer newsletter?
You’ve come to the right place. Here’s a few useful links:
- The enormous archive of Buzzer print newsletters, from 1916 to today
- Submit your community event to the Buzzer
- Any other inquiries, just email us!
How to contact the Buzzer blog (and more)
You are more than encouraged to write comments on each post—just keep our participation guidelines in mind. (If you want an icon instead of that big G next to your comment, go to Gravatar.com and sign up!)
Other ways to contact us:
- Send us e-mail: firstname.lastname@example.org
- Follow along on Twitter: @thebuzzer (follow @translink for service updates)
- To submit a specific transit service commendation or complaint, use this feedback form to reach our customer relations staff.
Comments, e-mails, tweets and the like will be responded to during normal business hours (around 8:30 a.m. to 4:30 p.m. Monday to Friday), unless your hosts are otherwise occupied.
Who’s behind the Buzzer blog?
The Buzzer blog has two main authors: Jhenifer Pabillano and Robert Willis. From time to time, there are also contributions from Pamela Findling, Stefanie Lee, and Tina Robinson.
Jhenifer Pabillano is the Buzzer blog’s founding editor, and has also been responsible for writing and designing the Buzzer newsletter since January 2008. (She’s responsible for bringing FareCard contests, the Back Issues history feature, and bright new colours to the publication!) In 2010, Mass Transit magazine also named her one of the Top 40 under 40 in the transit industry!
Originally from Edmonton, Alberta, Jhenifer moved to Vancouver to pursue a master’s degree in journalism at UBC in 2004. Her U-Pass got her hooked on Metro Vancouver transit, and she’s been a huge fan of the TransLink system ever since! She travels every day on the system and hasn’t driven a car in ages.
Robert Willis joined the team during Jhen’s maternity leave in 2011, and is now a regular co-editor on on the Buzzer blog and print Buzzer!
Robert was previously a journalist for the CBC and a communications manager for IBI Group. He likes to take transit in any form. You very well might bump into him on a bus, SkyTrain, SeaBus, or West Coast Express talking to commuters and taking pictures! Curious about the untold story, Robert is keen to hear about the experiences of others on transit. He also loves robots and Japanese food.
Tina Robinson: Regulars to the blog will remember Tina’s introduction to the blog in December 2011. They’ll also remember her post about Bus Driver Appreciation Day (she’ll be blogging about this year’s event as well), and more recently, her contribution to the Managing the Transit Network series and the UBC community shuttle consultation and others content. Tina is a big fan of the blog and is more than excited to be contributing.
Pamela Findling: Pamela joined TransLink in April 2012, and she’s turned out to be a jack-of-all communicating trades. Her first post was on Pamela has Blanket BC’s Drive on the Line: she’s a great writer, and you’ll love reading her posts.
Stefanie Lee, in her own words: “New to the Buzzer Blog scene, I have transit know-how from working at Coast Mountain Bus Company, and blogging experience from Canadian non-profit OpenMedia.ca. You can read my tweets on @TransLink and @TransLinkMedia, and soon you’ll read my blog posts here!”
The Buzzer’s history
The Buzzer was first published on June 2, 1916, distributed on the streetcars that made up public transportation in Metro Vancouver at the time.
Originally, the Buzzer was designed as a strategic weapon in a long-forgotten war between streetcars and ‘jitney’ operators—private citizens who patrolled streetcar routes and offered rides for five cents.
George Kidd, general manager of B.C. Electric—the private electric company that ran public transit at the time—thought the Buzzer would keep people informed about service and foster rider loyalty to the streetcars.
As it turned out, jitney service was abolished in July 1918, but the Buzzer kept going for another 90 years (and counting!).
And today, the Buzzer has become a mainstay of public transit in the Lower Mainland, remaining a constant no matter how much transit itself has changed.
Have a look at the Buzzer blog’s Transit History category for more posts on transit history in greater Vancouver.