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Translink Buzzer Blog

Bike Patrol is ready to roll

Riding on the success of a 2015 pilot project, Transit Security’s Bike Patrol officers are back for a third season, acting as an important resource for Transit Operators, passengers and the public.

This year, the very visible Bike Patrol is once again based in downtown Vancouver with additional coverage expanding four out of every eight days to Scott Road, Surrey Central and Newton exchange.

  • Starting today, from May to September, officers will work various shifts between 11:00 a.m. and 9:30 p.m.
  • A total of seven participants are CAN-bike certified, which includes backup relief
  • Bike Patrol will run rain or shine

Working together

This year’s team of seven trained General Security Patrol employees will work throughout downtown Vancouver and Surrey. It will be the first time that Transit Security Bike Patrol and Transit Police Neighbourhood Police Officers will be partnering in the Surrey area.

Security members receive a four-day bike-specific course to be CAN-bike certified, in addition to basic and advanced security training, and first-aid training. The training was designed for front-line security staff and was a combination of in-class and practical cycling training provided by Transit Police.

From left to right: Scott Arnold, Dale Mackie, Cst. Glover (Transit Police), Jeff Kim, Cst. Skelton (Transit Police), Matt Forshaw, and Nick Kellof. Missing from photo: Dave Partridge and Greg Gervais, returning 2016 Bike Patrol officers)

Putting our customers first

As always, our customers are important to us, and being on a bike allows Transit Security more opportunities to have meaningful, positive interactions with employees and the public. Having a more mobile security team also means they can easily travel on transit and can go places that are hard to access by vehicle. This means Transit Security can work more closely with the 42 bus routes that travel through the downtown core—boarding an average of more than 100 buses per day—attend to SeaBus and be proactive in security activities.

During the busy summer tourist season, Bike Patrol officers will also be an additional resource downtown to answer customer questions, and act as CMBC ambassadors. In-vehicle Transit Security officers will also be available, if required.

Please support our bike-riding, yellow-uniformed Transit Security officers with a friendly wave or hello when you see them. You’ll be happy you did.

More info:

Bike Patrol 2.0 hits the streets

An update from Bike Patrol

A ride-along with Transit Security: Training for Bike Patrol

 

Author: Adrienne Coling

More Evergreen Extension Moments from opening day on December 2, 2016

 

We had a blast opening up the Evergreen extension on Friday! If you missed it, check out these videos and images as well as our post on Friday.


BC Ministry of Transportation

TransLink’s Cathy McLay named one of Canada’s most powerful women of 2016!

Cathy 640

Growing up as the only girl among four brothers and working in traditionally male dominated sectors hasn’t stopped TransLink’s CFO Cathy McLay from reaching top jobs and being recognized as an inspiring leader.

“I remember when I was working in forestry and I was at an executive dinner. One of my colleagues leaned over and asked me if I was ever uncomfortable working with all these males. That’s when I realized that I was the only female at the table,” says McLay who is one of 100 women from across Canada from various disciplines to be named 2016’s Most Powerful Women in Canada by the Women’s Exchange Network (WXN).

Cathy’s refusal to let her gender dictate her career is something she attributes to the strong work ethic she learned from her mother and grandfather. When McLay was living in Prince George and a mother of two small children she completed her Accounting designation by correspondence without any outside help. Her tenacity lead to her quickly rising the ranks during her 15 years in forestry and later in transit.

This latest award is one of many McLay has won over the years. One of them being a BC CFO of the Year award for her efforts in corporate growth, strategic decision making, solid business principles and overall performance excellence and financial reporting.

When asked if she had any advice for women who want to follow in her footsteps McLay replied with some words of wisdom,

“Women need to take calculated risks. When we [women] look at taking on new responsibilities we sometimes look at the things we have deficiencies in, rather than the strengths we can bring to the job. I would encourage women to value the contributions that we bring and know that we need to allow ourselves the luxury of learning along the way.”

I hope you can join TransLink in congratulating Cathy in another well deserved honour!

Author: Robert Willis

The Evergreen Extension is now open!!!!!

Premier Clark and more open up the Evergreen Extension

With the cutting of the ribbon the Evergreen Extension is open!

It’s official. The Evergreen extension is live! It’s been a fantastic day so far. Come on down and join us!

Here’s a run down of the day so far:

10 a.m.
Premier Clark rode the first official non-public trip of the extension from Moody Station to Coquitlam Centre Station.

10:30 a.m. The Premier, officials from all levels of government including First Nations as well as TransLink CEO Kevin Desmond announced the opening of the Extension.

We also live streamed on Periscope.

12 p.m. The extension opened for the first public trips!

12-7 p.m. The community celebration is being held at all of the six new SkyTrain station on the Evergreen Extension.

There’s a lot more fun to be had today and tomorrow on the extension like live performances, a photo book, SkyTrain cut outs, Transit Police with their dogs, a community outreach bus, TRAMS buses, food trucks, and Lego displace of one of the Lafarge Lake-Douglas station that is out of this world!
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First in line to ride the train.

First in line to ride the train.

 

A first look at the Evergreen Extension of the Millennium SkyTrain Line

Burquitlam Station

Burquitlam Station

The extension to the Millennium SkyTrain Line is going to connect the Metro Vancouver region like never before.

That was my biggest takeaway from tagging along on a quick tour for elected officials of a couple of soon-to-be-opened new stations on the SkyTrain system yesterday morning.

Amidst construction crews still busily buildings the six new stations and (along with Lougheed Town Centre) that make up the Evergreen Extension of the M-Line, I was able to take the odd photo and ask those along for the ride what they thought of it all.

The stations have a similar feel to some of the SkyTrain stations that have either recently been renovated or are in the midst of a facelift like Main Street-Science World and Metrotown respectively. They’re open in terms of their layout, have a lot of glass and include some beautiful public art that gives each stop on the line its own feel.

The Millennium Line will have a lot more bends than it does today and the longest tunnel in our system when it opens before Christmas this year!

“We’ve been waiting a long time. This will change our community,” Richard Stewart, Mayor of the City of Coquitlam told me. What the extension will do to improve livability, not only for the Tri-Cities, but for the region itself, is what many of the officials told me.

What struck me the most about the extension is how much more of the region this extension will give riders access to. Having lived in Vancouver for a number of years, I’ve only had glimpses of Coquitlam and the surrounding areas as I’ve driven to specific locations. With this extension, I know I’ll be exploring all that this section of the region has to offer since it’s simply a SkyTrain trip away.

As the final touches are put on the extension and we gear up for the SkyTrain pattern change (happening Oct 22nd) in advance of the opening, you’ll want to get yourself acquainted with how you too may make the trip to the Coquitlam area and beyond. With this new addition to the SkyTrain line, it’s not so far away.

Author: Robert Willis

I Love Transit: Don’t forget to share your transit love and keep tapping your Compass Card!

I Love Transit 2016

It’s mid-I Love Transit Week and we’re loving all the things you’re sharing with us! Don’t forget to share the #ILoveTransit love online and in print.

Yesterday we did a Facebook Live about I Love Transit as well as the data we collect with Compass. I had the please of being joined by one of our senior planners to tells us all about the data we collect and why it’s important to always tap your Compass Card.

Spoiler alert – we need the data you provide by tapping your Compass Card to make sure we’re providing the right amount of service to get you where you’re going!

Have a watch and ask us any data or I Love Transit questions you have. We’re standing by!

Author: Robert Willis

Update to the C9 route this September 5, 2016

The updated C9 route as of September 5, 2016

The updated C9 route as of September 5, 2016

 

New Westminster residents will see a slight change in their C9 community shuttle route starting September 5, 2016.

This shuttle currently runs on a temporary route, which primarily runs along Columbia Street as it travels between Lougheed Station and New Westminster Station. It makes one diversion along Richmond Street, turning into Jamieson Court before returning to Columbia Street.

On September 5th the C9 will turn off of Columbia Street and run along a portion Cumberland and Richmond Street, with stops at Richmond and Cumberland and on Richmond at Miner Street. Service on Jamieson Court will continue.

For a larger view, check the .pdf.

A sneak peek at the new Hamilton Transit Centre! (photos)

Check out the new buildings!

Check out the new buildings!

In order to move over 400,000 people on transit everyday in Metro Vancouver and prepare for a growing region, it’s important to keep Metro Vancouver buses organized, fueled up and safe. Today I’m proud to announce that our newest facility, the Hamiliton Transit Centre (HTC), is well on its way to completion!

The buildings

The new facility will perform three functions: bus dispatch, bus service (fuel and wash) and bus maintenance. Buses and bus operators servicing the Richmond, New Westminster, Burnaby and Vancouver areas will begin and complete service from this location.

Once completed, the 7.3 hectare site located in a light-industrial area in east Richmond will support the operations and maintenance of a fleet of 300 forty-foot equivalent (FFE) buses, including up to 80 Community Shuttle buses and 150 Compressed Natural Gas (CNG) fuelled buses. Sixty-foot buses will also be accommodated at the centre.

HTC features a maintenance building, service delivery building, waste water treatment building, bus washing building and fueling building.

Bus operators will receive their daily assignments in the service delivery building and collect their buses from the parking lanes. Buses due for overnight fueling and washing will be collected from the buildings and returned to the parking lane, while buses due for maintenance will be parked in bays south of the maintenance building. Because there will be CNG buses at HTC, the building requires different design considerations, including floors with radiant heat. The waste water treatment plant processes oily water and waste from the facility.

One thing that strikes you when looking at the buildings at HTC is the wood ceilings and roofs. Not only does the wood look great, the wood is salvaged pine beattle wood that will, along with other sustainable features, help us towards achieving a LEED Silver certification for HTC.

The HTC lighting design has also been developed to keep as much light as possible directed to the facility and not the surrounding residential sites.

A bit of history and details on HTC

TransLink and Coast Mountain Bus saw the need for a new facility and started planning for it in 2009. Construction began in 2013 with a final completion date in 2017.

HTC will increase the capacity for maintenance and storage to 2,005 FFE buses allowing room to grow our current fleet of 1,611 FFE.

What’s next?

Even though the centre won’t be completely finished until 2017, the plan is to have buses housed and running service out of the facility by the fall!

Have we piqued your interest about HTC? Well, we’ll be planning a livestream of the centre really soon. What do you think about that?

Author: Robert Willis

Connections to the NEW Pattullo Bridge consultations

It's time to start talking about connecting to the NEW Pattullo Bridge

It’s time to start talking about connecting to the NEW Pattullo Bridge

Hi Buzzer readers. While we rehabilitate the 78-year-old Pattullo Bridge, TransLink is working hard on the NEW Pattullo Bridge!

We’re consulting with the public on proposed bridge connections in New Westminister and Surrey, June 13 – July 11, 2016

Learn more and have your say

First, you’ll want to check the translink.ca/pattulloreplacement page for the most comprehensive and up-to-date info. Below are two ways you can get involved plucked from that page:

Provide feedback online by going to translink.ca/pattulloreplacement and contact us via email.

Surrey – open houses
Wednesday, June 15, 2016 5-8 p.m. Surrey City Hall – 13450 104 Avenue, Surrey

Saturday, June 25, 2016 10 a.m.-1 p.m. Bridgeview Elementary School – 12834 115A Avenue Surrey

New Westminster – open houses
Saturday, June 18 10 a.m.-1 p.m. Sapperton Pensioners’ Hall – 318 Keary Street, New Westminster

Wednesday, June 22 5-8 p.m. Inn at the Quay – 900 Quayside Drive, New Westminster

A bit of history

In their June 2014 “Regional Transportation Investments – a Vision for Metro Vancouver”, the Mayors’ Council on Regional Transportation identified that the Pattullo Bridge replacement will be a

“new, four-lane bridge, primarily funded by user pricing. The replacement bridge will be designed in a manner so as not to foreclose the consideration to six lanes, subject to all-party agreement and Mayors’ Council approval.”

TransLink has initiated the planning and project development for the replacement bridge, including beginning environmental studies and seeking public input on community connections.

While funding for a new bridge is not yet in place, TransLink is working with senior government partners and the Mayors’ Council to secure the necessary funding for this critical project.

Pattullo, the Buzzer turns 100 and more in our second Facebook Live

Last Thursday I sat down with TransLink spokesperson Jennifer Morland for our second Facebook Live. If you missed it, here it is.

We’re planning on doing live broadcasts more often. Do you have a topic or location you’d like to suggest for a future broadcast? Let us know and we’ll try our best to make them as interesting, informative and as fun as possible. Enjoy!

TransLink in the Media: TransLink CEO, Kevin Desmond, speaks with the media

Kevin Desmond has only been at the CEO of TransLink job for six weeks, but he’s already done a host of media interviews and events.

Last week he addressed media after speaking at the Greater Vancouver Board of Trade Transportation Summit (audio below).


Next up was the Lynda Steele Show on CKNW (Video above) follow by On the Coast on CBC Radio One for a ride on the 99 B-Line and more with Stephen Quinn yesterday (Skip to 2:06:30 to hear Kevin and Stephen).

 

UPDATE: Kevin was also on Global News! (May 5, 2016)

We’re sure Kevin will be doing more media in the future and we’ll keep sharing them with you.

Compass update following our full Compass roll out

Compass has arrived and it’s fully rolled out! And last Thursday TransLink CEO, Kevin Desmond, held a Compass update at TransLink Headquarters.

Above is the recorder of our live Periscope of the event. If you’d like to see the online comments (including hearts!) and answers, you can see them on our Katch of the Periscope.

For all you number crunchers out there, here are the latest Compass numbers!

  • 800,000 customers using a Compass Card on a regular basis.

  • 94% of journeys on our system are made with a Compass Card or Ticket.

  • More than 1.3 million taps are recorded every weekday.

  • 149,000 people loaded an April Monthly Pass to their Compass Card.

  • Approximately 363,000 Compass Cards are registered (46%).

  • Approximately 91,000 customers have signed up for AutoLoad.

Name the new Transit Police dog

 

This puppy was one of the most fun subjects we’ve ever had the pleasure to work with!

Meet the newest member of the Transit Police. She’s a 10-months-old chocolate lab with amber eyes and a playful disposition. She joins three other dogs on the force, and her job will be to help sniff out suspicious packages left on the system.

I say ‘she’ because she doesn’t have a name yet. Think you have a great name for the newest member on the force? Well, here’s your chance to name her!

The Transit Police are asking students from K thru 12 to provide a name they think would be perfect for the puppy. The contest runs until February 12, 2016 at midnight.

The student who provides the winning name will win a visit to their school from the puppy and her police officer handler for a presentation, as well as a bag of special goodies.

Entries should be submitted to: namethepuppycontest@transitpolice.bc.ca

Family Day holiday service, February 8, 2016

Transit can take you where you need to go this Family Day!

Transit can take you where you need to go this Family Day!

Monday February 8th is Family Day! Whatever you’re planning to do, why not take transit to do it!

Dont forget! Because Family Day is a holiday you’ll want to know about the change of service below.

Buses, SkyTrain and SeaBus – will operate on the Sunday/Holiday schedule on Family Day, Monday, February 8, 2015. Sunday/Holiday fares will be in effect.

West Coast Express will not operate on Family Day.

All services will be back on their regular weekday schedules, Tuesday, February. 9.

Know before you go!

Use the Trip Planner to check your route and schedule times prior to leaving. The information noted here is subject to change. For the latest and most up-to-date information, bookmark translink.ca on your mobile device so you can know on the go. Customer Information can be reached at 604.953.3333 or tweet us @TransLink.

 

Are you planning on taking transit to Family Day Event on Monday? Comment below and let us know where you’re headed!

Author: Robert Willis

Main Street-Science World Station upgrades are now complete!

The finishing touches are all done at Main Street-Science World Station! Much has changed. With a growing region and the introduction of Compass we needed to lengthen the stationhouse and install fare gates. While we were at it, we improved accessibility, visibility and safety and added the secure bike parkade. Check out all the details in the video, when we blogged about it last and on the TransLink website.

Main Street-Science World Station isn’t the only transit property getting a facelift. Upgrades are also underway at Joyce-Collingwood, Commercial-Broadway, Metrotown and New Westminster Station. It’s all part of the Expo Upgrade Strategy.

 

Have you seen or used the upgraded Main Street–Science World Station?
What do you think? Be sure to comment below and let us know!

 

Author: Robert Willis