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Translink Buzzer Blog

Category: 10-year Vision

Weigh in on rapid transit in the Broadway Corridor!

broadway consultation photo

You’re invited to pop by an open house to learn more about the Broadway Extension and share your thoughts.

Today (June 19), we’re launching our next round of consultation, in partnership with the City of Vancouver. Back in January 2017, we launched the first phase of consultation and we heard from more than 470 people at in-person events and 4,200 people through our online survey and feedback forms. Now it’s your turn!

Read more »

TransLink on the Move: Transportation Improvements

TransLink on the Move Transportation Improvements

Today wraps up our TransLink on the Move series. Over the past five weeks we’ve shared bite sized pieces from our 2016 Annual Report – Mark III SkyTrains, Evergreen Extension Stations, Ridership numbers, Compass, and now Transportation Investment.

You’ve likely heard about The Mayors’ Council’s 10-Year-Vision. Implementing this plan was the first step towards bringing Metro Vancouver the biggest transportation expansion in nearly a decade. With $2 Billion invested in transportation services, Phase One of the plan addresses some of our biggest rider complaints and aims to both reduce overcrowding on our transit system and ease congestion on our roadways. But there’s more to Phase One than new transit services and improvements. This first phase has additional region-wide impacts to alternative travel modes like cycling and walking paths, that brings real improvements to the way Metro Vancouver residents travel.

The next 10 years promise big things for transportation in Metro Vancouver and we hope you come along for the the ride.

Author: Sarah Kertcher

(Video) SeaBus extends 15 minute sailings until 9 p.m. every day!

The SeaBus is coming up on its 40th birthday in June but riders have an early reason to celebrate!

Starting May 19, taking the SeaBus to and from the North Shore is going to be even easier.

We are increasing service as part of the continued roll out of Phase One of the Mayors’ Council’s 10-Year Vision for Metro Vancouver Transportation.

The added service means 15 minute sailings will start earlier on weekends and run every 15 minutes until 9 p.m. every day!

“The SeaBus is a fast and convenient service to and from the North Shore and we’re excited to announce it will be even more convenient with 15-minute service throughout the day and into the evening. At most times of the day, passengers won’t have to wait more than 15 minutes for the next sailing. This is just one of the ways we continue to deliver on Phase One of the 10-Year Vision to reduce wait times and offer customers more flexibility.”

– Kevin Desmond, TransLink CEO

SeaBus service increases include:

  • 15-minute sailings starting at 6 a.m. on weekdays, 7 a.m. on Saturdays and 8 a.m. on Sundays and most holidays.
  • 15-minute service will also extend later into the evening. Enjoy peak-hour service for departures until 9:02 p.m. from Lonsdale Quay and 9:16 p.m. from Waterfront Station every day.

What is the Frequent Transit Network?

The Frequent Transit Network (FTN) refers to convenient, reliable and easy to use transit services that are frequent enough that they do not need to refer to a schedule. Other TransLink services that are part of the FTN include the Expo, Millennium and Canada lines and B-Line bus service.

SeaBus fast facts!

  • In 2016, there were 5.9 million boardings
    • Average boardings from Monday – Friday: 17,600
    • Average boardings on Saturdays: 15,000
    • Average boardings on Sundays and holidays: 11,400
  • 100 million boardings since TransLink came into being in 1999
  • SeaBus opened for service in 1977
  • Another SeaBus will be put into service in 2019 as part of Phase One of the 10-Year Vision

Over the next two years, TransLink will continue rolling out Phase One of the 10-Year Vision with a region-wide expansion of transit services and road, cycling and pedestrian infrastructure.

Want to learn more?
Visit tenyearvision.translink.ca and read the media release here.

Author: Adrienne Coling

HandyDART booking window is being expanded May 1, 2017

handydart
We are so happy to announce that TransLink is implementing the first of a series of recommendations to improve HandyDART service.

Beginning May 1, 2017, the next-day booking window will be extended by four hours!

This means that our customers can request a next-day HandyDART trip until 4 p.m. creating more flexibility in our custom transit service.

Why the change?

In June 2016, the TransLink Board committed to review the policies and delivery model for HandyDART. This review involved extensive engagement with stakeholders, research on peer agencies in other Canadian cities and industry best practices.

Based on the findings from the Custom Transit Service Delivery Review, a number of recommendations designed to improve customer experience, the availability of trips and improve the service delivery model were presented to and accepted by the board in March 2017.

What’s next?

We are moving to implement these recommendations as soon as possible to deliver on our promises to HandyDART customers in 2017 and beyond.

Quick Facts

  • TransLink is adding 85,500 HandyDART trips in 2017 as part of the Mayors’ Council’s 10-year Vision.
  • 171,000 HandyDART trips will be added over the next three years – a 15 per cent increase in service!

Click here to read the entire Customer Transit Service Delivery Review.

Author: Adrienne Coling

Bus Route Buzz: Vancouver

Psst. Have you heard the latest buzz? You know, about the buses?

For this edition of Bus Route Buzz, we’ll learn more about Vancouver routes with added service and the regular seasonal changes for the summer that are part of the Spring Service Changes.

We heard you!

23 Main Street/Beach

  • We’ve increased capacity between the West End and Yaletown to reduce overcrowding.
  • The 23 will operate every 8 minutes during the AM and PM peaks.
  • All trips will travel between the West End and Main Street -Science World Station (no short trips between Yaletown and Main Street).

Detoured route

49 Metrotown Station

Due to City of Vancouver construction along SW Marine Drive between Granville and Camuson streets, we are temporarily routing the 49.

  • Travel to the nearest in-service 49 bus stops (#51018, #50641).
  • Travel up to 41st Avenue and take either the 41 Joyce Station/Crown/UBC, 43 Joyce Station/UBC or 480 UBC/Bridgeport Station.
  • This detour will continue until fall 2017.

Seasonal

9 Alma/Granville/Commercial-Broadway Station/Boundary (Seasonal)

  • Service between UBC and Broadway/Alma is discontinued and will resume in September.
  • If you’re travelling between UBC and Broadway/Alma, take the 14 Hastings/UBC or the 99 B-Line.

25 Brentwood Station/UBC (Seasonal)

  • The 7:53 a.m., 7:56 a.m. and 8:05 a.m. trips arriving at Willington Ave/Canada Way are discontinued starting Monday, May 29, 2017 and will resume in September.

28 Phibbs Exchange/Joyce Station (Seasonal)

  • Service between Phibbs Exchange and Capilano University is discontinued and will resume in September.
  • If you’re travelling between Phibbs Exchange and Capilano Univeristy, take the 239 Capilano/Park Royal.

41 Joyce Station/Crown/UBC (Seasonal)

  • 7:56 a.m. trip from Joyce Station discontinued until September.

 43 Joyce Station/UBC (Seasonal)

  • 7:09 a.m., 7:33 a.m., 8:28, 8:39 a.m. and 9:10 a.m. trips from Joyce Station are discontinued until September.

44 UBC/Downtown (Seasonal)

  • Westbound A.M. peak trips run every 12 minutes, reduced from every 7-8 minutes.
  • Eastbound P.M. peak trips run every 15 minutes, reduced from every 12 minutes.

84 VCC-Clark Station/UBC (Seasonal)

  • 8:15 and 8:30 a.m. trips departing VCC-Clark to UBC are discontinued until September.

210 Upper Lynn Valley/Vancouver (Seasonal)

  • AM trips leaving Burrard Station operate at 6:20, 6:50, and 7:20 a.m. then every 15 minutes until 8:50 a.m. to better reflect seasonal ridership.

250A Dundarave/Vancouver

  • Increased Saturday service from 8 a.m. to 11 p.m.

258 UBC/West Vancouver

  • All trips will end after April 28, to coincide with the end of semester at UBC. Service will resume in September.
  • Travelling between West Vancouver and UBC? You can either take the 250 Vancouver/Dundarave or 257 Vancouver Express/Horseshoe Bay, transfer at Burrard at Georgia to catch the 44 UBC/Downtown.

480 Bridgeport Station/UBC (Seasonal)

  • AM, midday, PM Service operates every 20 minutes
  • Early evening service operates every 30 minutes, reduced from 15-20 minutes.
  • Last trip to UBC Loop is at 7:50 p.m. and the last trip from Bridgeport Station is at 7:01 p.m. Regular service will resume in September.

For all the route and frequency changes, visit translink.ca/servicechanges.
Have a question for #DenisThePlanner? Use the hashtag on Twitter!

Author: Adrienne Coling

Phase One of the 10-Year Vision continues by rolling out 85,500 more HandyDART trips in 2017

Today is a great day for HandyDART riders!

85,500 more trips are now available in 2017 as part of the Phase One transit improvements from the 10-Year Vision.

And that’s not all!

Over the next three years, additional investments in HandyDART outlined in Phase One of the Vision will add a total of 171,000 more trips per year, representing a 15 per cent increase.

For customers who rely on HandyDART for travel across Metro Vancouver, this expanded service means greater flexibility and more availability of this essential service.

“HandyDART is a lifeline for people who are unable to use our buses and trains—that’s why we prioritized adding more HandyDART services as quickly as possible. It’s a critical service for our region, connecting customers with their communities and helping them get to where they need to go.”

– Kevin Desmond, CEO, TransLink

Watch the announcement below!

You can check out the full 10-Year Vision at tenyearvision.translink.ca

Author: Adrienne Coling

Have your say! Millennium Line Broadway extension open houses begin January 28, 2017

Broadway
First Surrey now Broadway – the first phase of 10-Year Vision is allowing us to kick off some major (and much needed) transit projects in Metro Vancouver!

Are you looking to be a part of the planning phases of the Millennium Line’s Broadway extension? Then you’ve come to the right place!

We’ve got three drop-in open houses for you hosted by TransLink and the City of Vancouver.

Get involved!

Saturday, January 28, 2017
1 p.m. to 5 p.m.
Douglas Park Community Centre
801 West 22nd Avenue

Tuesday, January 31, 2017
4 p.m. to 8 p.m.
Croatian Cultural Centre
3250 Commercial Drive

Wednesday, February 1, 2017
4 p.m. to 8 p.m.
Ukranian Orthodox Cathedral
154 East 10th Avenue

For more information, email broadwayextension@translink.ca.
Click here for more information on all TransLink’s rapid transit projects.

Author: Adrienne Coling

Have your say! Surrey LRT open houses and online survey begin January 23, 2017

SURREY
Phase One of the 10-Year Vision for Metro Vancouver Transportation means a lot of important transit projects have been given the green light, including Surrey-Newton-Guildford Light Rail Transit.

This is just the beginning of the Fraser Rapid Transit project that will introduce modern, street-oriented rapid transit along King George Boulevard and 104 Avenue, connecting Surrey City Centre, Newton Town Centre and Guildford Town Centre.

Now is your chance to weigh in on these connections and the overall project with an online survey and three drop-in open houses!

Open Houses:

Tuesday, January 24, 2017
4 p.m. to 8 p.m.
Guildford Recreation Centre, lower lobby
15105 105 Avenue

Wednesday, January 25, 2017
12 p.m. to 5 p.m.
Surrey City Hall, atrium
13450 104 Avenue

Thursday, January 26, 2017
4 p.m. to 8 p.m.
Newton Cultural Centre
13530 72 Avenue

Online Survey:

Provide feedback online from January 23 until February 13 (inclusive) at translink.ca/surreylrt.

For more information, email surreylrt@translink.ca.
Click here for more information on all TransLink’s rapid transit projects.

Author: Adrienne Coling

(Video) TransLink launches Phase One of the 10-year Vision with more SkyTrain and SeaBus service

Banner blog size
Today is a great day because it marks the beginning of more transit for our region!

More transit means expanded region-wide bus and HandyDART services, improvements to major roads to reduce congestion and address bottlenecks plus more SkyTrain and SeaBus to reduce wait times and overcrowding.

These services will be rolled out this year as part of Phase One of the 10-Year Vision for Metro Vancouver Transportation.

“Metro Vancouver’s public transportation system is finally turning a corner after nearly a decade without significant region-wide investment in transit services,” said TransLink CEO Kevin Desmond. “With completion of the Evergreen Extension in December, and this week’s launch of the first transit enhancements included in the 10-Year Vision, Metro Vancouver is starting to see the long-overdue transportation improvements that will get our region moving again.”

What’s new

  • SkyTrain
    • On weekdays – peak service will end 15 minutes later in the morning and last one hour longer in the afternoon and evening rush.
    • On weekends – trains will increase to match weekday off-peak frequency meaning trains will run every 3 to 6 minutes.
  • Canada Line
    • More frequent service during weekday peak hours.
    • 11 per cent increase in passenger capacity during the busiest periods – that means an extra 3,700 passengers in each direction every weekday.
  • Bus and HandyDART
    • 10 per cent increase in bus service.
    • 15 per cent increase for HandyDART meaning 85,000 more available trips annually.
  • SeaBus
    • Doubling SeaBus Service on Sundays and holidays to sailings every 15 minutes from 10 a.m. to 7 p.m.

What’s next

In the coming weeks and months, more improvements of Phase One will be rolled out, including:

  • New or expanded transit services for neighbourhoods that currently have few – or no – transit options today;
  • Safer walking and cycling routes; and
  • Improvements to the Major Road Network.

Keep reading the Buzzer blog for how you can get involved in public consultation for some upcoming Phase Two projects including Surrey-Newton-Guilford LRT and Broadway Subway.

Make sure to follow us on Facebook, Twitter, Periscope, and Instagram to be notified and watch our live stream broadcasts of future events.

A complete list of all the changes taking place this week and the full 10-year Vision is available at tenyearvision.translink.ca.

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Author: Adrienne Coling

TransLink 2016: A year in review

Squared
Another trip around the sun. 2016 – what a year! It’s been a busy and productive 366 (leap year) days for TransLink.

Let’s take a look back at 2016 in the world of Metro Vancouver transit!

New CEO.

In the spring, we welcomed new CEO, Kevin Desmond. Kevin came to TransLink from King County Metro Transit that serves the Seattle area.

Kevin jumped in with both feet to lead the charge of a very full and important year while emphasizing our customers’ needs, transparency and excellent service.

We’re so happy to have him at the helm!

Compass.

This word was on everyone’s lips this year!

Compass Card tap outAfter a roll out that started with Upass users then West Coast Express, the general public adopted Compass with Monthly Passes at the beginning of this year.

Then, on April 4, 2016, the fare gates closed requiring riders to tap in on buses and in and out at all gates to pay their fare.

With Compass, you can travel seamlessly across the TransLink transit network with one card! Compass also allows us to gather important data on peak periods, bus route ridership and more – helping us better plan and run the transit network.

Expo ’86.

May 2nd marked the 30th anniversary of Expo ’86 – the 1986 World Exposition on Transportation and Communication held on the north shore of False Creek.

This was North America’s largest World’s Fair and a monumental event for Vancouver that left a lasting legacy – our SkyTrain system starting with none other than the Expo Line!

SkyTrain started regular service on January 3, 1986.

100 years of the Buzzer. 

Happy birthday, Buzzer! The print Buzzer hit a major milestone anniversary of 100 years!

This free, on-transit publication began on June 2, 1916 without a name. That soon changed and it has been delivering informative, fun and interesting transit and community related tidbits to the riders of the transit system ever since.

You can pick yours up on your ride or download here.

Federal funding.

PM Justin Trudeau made some lifelong transit friends when he announced more than $900 million will be invested – by the Government of Canada, British Columbia and municipalities – in public transit projects across the province.

This important funding promise allowed the Metro Vancouver Mayors’ Council to present Phase One of the 10-Year Vision for approval. But we’ll get to that soon enough!

LTE connectivity.

Rogers and Fido customers were treated to not one but two connectivity projects allowing riders to use their mobile devices.

In July, the Dunsmuir tunnel downtown Vancouver was connected and in November, the Edmonds tunnel followed suit!

Up next? We will continue to work with Rogers to build out wireless coverage along the Evergreen Extension, Columbia Station and tunnel and in New Westminster.

#Compass1Million.

This summer we hit one million active Compass Cards.

That means that a million riders across Metro Vancouver embraced the switch to Compass and were tap, tap, tapping their way to and from school, home, work and more!

With such great news, we had to celebrate with a fun contest to thank you for using Compass!

Mark IIIs.

These beautiful new SkyTrain cars were the hit of the summer! Especially because the A/C is just oh, so cool!

Press tourThese cars rode across country – on flatbeds – to reach out region.

Each 4-car set is fully articulated (you can walk from one end of the train to the other), has more room for standing passengers, wheelchairs, bikes, strollers and riders with luggage plus, they are more environmentally efficient!

Transit riders and enthusiasts eagerly awaited the first trip on August 18th and our Mark III VIPs got a front seat for the journey!

SkyTrain Wedding.

Something old, something new, something borrowed something… transit? Hey, whatever floats your SeaBus!Congratulations Nathaly and Jeff!

Jeff and Nathaly met on Canada Line and it was their dream to get married on transit.

Enter a white (naturally) Mark II SkyTrain, a full band, wedding guests and one interloping Buzzer blog writer and you’ve got a SkyTrain wedding!

It was a distinct pleasure to document this lovely couple’s big day aboard our beloved SkyTrain at Stadium–Chinatown Station.

I Love Transit Week.

I love transit week is a time for enthusiasts of all ages can say loud and proud, “I LOVE TRANSIT!”

Poems, colouring contests, a special Buzzer, HTC opening tour, kids camp and more – we felt the transit love from riders of all ages at a variety of events.

Interested in participating in next year’s festivities? Keep your eyes peeled for rumblings on the Buzzer blog in spring!

Hamilton Transit Centre.

In one September weekend we said goodbye to North Vancouver Transit Centre and hello to the brand new HTC building in Richmond! HTC

Did you notice? If not, that’s a good thing! CMBC made the seamless transition from one TC to the other and got your buses on the road from their no locale A.S.A.P.

Hamilton Transit Centre has capacity for 300 forty-foot buses, including up to 80 community shuttle buses and 150 Compressed Natural Gas (CNG) fuelled buses.

HTC performs three functions: dispatch, fuel and wash service as well as maintenance for buses servicing the Richmond, New Westminster, Burnaby and Vancouver areas.

Pattullo.

Opened in 1937, this bridge is one of the busiest Fraser crossings in the region. So, it’s unsurprising that while we go ahead with plans to build a new bridge, this ol’ girl needs some safety upgrades in the interim.

We know the evening and weekend closures impacted a lot of drivers and we appreciate your patience as we rehabilitated the crossing to ensure its safety for all.

Repairs included:

  • milling off the asphalt surfacing from the deck
  • removing all deck concrete down to the top layer of rebar
  • repairing concrete delamination and cleaning or replacing rebar
  • repaving the deck area with a concrete overlay

Crews managed to finish early allowing for goods and people to move freely over the Pattullo Bridge once again .

CUTA.

CUTA is the Canadian Urban Transit Association and this year’s Fall Conference and Transit Show happened right here in Metro Vancouver on November 5-9.

This year’s theme was Inspiring Sustainable Change with a variety of seminars and speakers discussing today’s demands, tomorrow’s challenges and the possibilities for transit in our country and around the world.

TransLink had many speakers engaging with experts and transit enthusiasts from around the globe. Including CMBC’s Derek Stewart who spoke about the impact of climate change to transit agencies.

New Westminster upgrades.

We are upgrading SkyTrain Stations across the rapid transit network.

New Westminster was one of them. I say was because the work is done! On November 21, we officially completed and opened the overhauled station for riders to use and enjoy!

The completed upgrades at New Westminster Station include:

  • A new elevator and escalators to improve access for customers with disabilities
  • Improved lighting throughout the station
  • Glass panels to replace the mesh screens and improve station visibility from street level
  • Better integration with the surrounding community to make it easier to connect to and from the SkyTrain system
  • New public art that improves the experience of riders

10-year vision.

Our region is growing and along with that comes greater need for public transit.640x194_buzzer_blog-01

The Mayors’ Council 10-year Vision Phase One was approved by the TransLink board and council on November 23.

Along with the federal and provincial funding promised in June, municipalities will pitch in their share with TransLink for some much needed transit upgrades and projects.

Phase One improvements in 2017, 2018, and 2019 include:

  • 10% increase in bus service
  • 15% increase in HandyDART service
  • 20% increase in rail service
  • New or expanded transit services for neighbourhoods that currently have few or no transit options today
  • Safer walking and cycling routes
  • Reduced traffic congestion by fixing bottlenecks on major roads

Metro Vancouver residents will start to see added service in the new year with much more to come in the coming months and years!

Evergreen.

Sometimes, it IS easy being green! EmeansGo

On December 2, the Millennium Line Evergreen Extension opened to great excitement despite the rainy weather!

The community celebration at Coquitlam Central Station ran all day with riders eagerly awaiting the first official ride on Evergreen.

With this extension, TransLink has the longest, automated, driverless rapid transit system in the world!

Twitter Heroes.

If you’ve ever called 604-953-3333 or tweeted @TransLink, you’ve interacted with CI (Customer Information).

This crew works tirelessly to help keep riders informed on specific routes, transit timings, disruptions, detours and all things transit related!

Started in 2010 as a pilot project, to date our followers have reached over 135,000 people and CI has sent out 295,039 tweets!

A big thank you to these awesome people who keep us moving!

Well, that about wraps it up. We can’t wait for what 2017 will hold for our region and transit!

Author: Adrienne Coling

VIDEO – 28 new SkyTrain cars ordered to improve rapid transit service in Metro Vancouver

Today is a historic day as pen was set to paper in a deal that will improve transit in our region!

A $93 million order for 28 new SkyTrain Mark III cars from Bombardier Transportation was made by TransLink and the provincial government.

This is part of the $2 billion Phase One of the 10-year vision that is funded 50 per cent by the federal government, 33 per cent by the province and the rest from our region and TransLink.

The new SkyTrain cars will provide additional service and capacity on the Expo and Millennium Lines increasing the rapid transit fleet to 314 cars.

With these new cars coming into service, more people will be able to rely on public transit, helping to reduce road congestion, greenhouse gases and improve efficient movement of people and goods across the region.

“With the critical support of our federal, provincial and regional partnerships, TransLink is ready and eager to start implementing service and infrastructure improvements outlined in Phase One of the 10-Year Vision. Today’s announcement is just one in a series of steps we’re taking to expand service for our customers and reduce wait times and crowding.”

Kevin Desmond, TransLink CEO

The new train cars are scheduled to start arriving in 2018 and after extensive testing, enter into service by early 2019.

Starting in January 2017, TransLink will begin service improvements using the existing fleet for the Expo, Millennium and Canada Lines and SeaBus, with additional bus and HandyDart service improvements beginning in April 2017.

Transit and transportation improvements in Phase One

  • 10% increase in bus service
  • 15% increase in HandyDART service
  • 20% increase in rail service following delivery of new rail cars (Expo Line, Millennium Line and Evergreen Extension, Canada Line, West Coast Express)
  • Pre-construction and consultation on Broadway subway and Surrey-Langley light rail
  • New funding for improvements to the Major Road Network
  • Expansion and improvements to cycling and pedestrian networks

Want more information on the Mayors’ Council 10-year vision?
Head to tenyearvision.translink.ca.


Author: Adrienne Coling