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Translink Buzzer Blog

Category: Bus

TransLink’s Summer Service Changes begins on June 25

Summer Service Changes start June 25

This Monday, June 25 we launch our Summer Service Changes on June 25, bringing better transit to our customers!

Ridership in Metro Vancouver smashed records in May thanks in large part to new transit service introduced as part of the 10-Year Vision. On June 25, we’re increasing service on the 319 Scott Road/Newton Exchange at busy times on weekdays to reduce wait times and pass-ups. This is the latest 10-Year Vision investment to improve our transit system.

We’re also adding extra trips on numerous routes to get you to and from popular summer attractions!

Summer is a time for exploring and there are so many places in Metro Vancouver that you can explore using transit, including amazing hikes and doughtnut shops, street festivals, farmers markets, parks and more. If you know some places accessible on transit that we haven’t covered, leave that info in the comments section!

Visiting summer destinations is why we’re adding extra trips to Stanley Park, Lynn Canyon Park, Buntzen Lake and White Rock Beach. We’re also extending service hours on the 620 route to get you to and from Tsawwassen Ferry terminal during the summer season!

On the 20 Victoria/Downtown route, we’re trying something new to improve reliability. Congestion in downtown Vancouver often affects this route’s reliability. That’s why we’re piloting a layover at Richards Street and W Georgia Street, which will allow buses to get back on schedule.

The 44 Downtown/UBC will no longer serve five bus stops to provide express service in downtown Vancouver.

We’re renaming the C45 and C46 as well as the C60 and C61 routes to improve customer experience for new riders!

They are now the 745 Haney Place/Cottonwood and 746 Haney Place/Albion, and 560 Langley Centre/Murrayville and 561 Langley Centre/Brookswood. Buses will operate exactly the same, only the destination sign will change. Customers can remain on the bus when the route number changes.

These are just highlights! You’ll want to visit translink.ca/servicechanges for a list of all the changes and details.

New platforms for Millennium Line at Lougheed Town Centre Station

We’re streamlining the way our Millennium Line trains move through Lougheed Town Centre Station to create a faster and more reliable trip for our customers.

Trains to VCC–Clark Station will depart from Platform 3 and trains to Lafarge Lake–Douglas will depart from Platform 1. Expo Line platforms will not change. Watch the video to learn more!

C-ya later!

The letter “C” used to indicate the route was served with only community shuttle buses. Today, we operate our bus fleet interchangeably, depending on demand, to better serve our customers.

We’re continuing to phase out the “C” on community shuttle bus routes. On June 25, we’re saying “c-ya” to the “C” on the  C43, C44, C45, C46, C48, C49, C60, C61, C62, C63, C64, C70, C75 and C76.

Know before you go! Sign up for Transit Alerts at translink.ca/alerts, visit translink.ca, follow @TransLink or call Customer Service at 604.953.3333.

May’s transit ridership smashes records

May’s ridership numbers are in and we’re seeing unprecedented growth across the transit network! Ridership has reached a new all-time high, with the brief period Vancouver hosted the 2010 Olympic Winter Games being the only exception.

  • Bus: Average weekday boardings for May are up 9.5 per cent, while yearly growth to date is at 6.9 per cent.
  • SkyTrain: May’s Expo and Millennium Line average weekday boardings are up 9.2 per cent, while Canada Line’s grew by 8.1 per cent. Expo, Millennium and Canada Line boardings combined for the year so far are up 5.7 per cent.
  • SeaBus: Average weekday boardings increased by 13.1 per cent. This is due in part to frequency increases in the evening launched a year ago. Year-to-date boardings are up 7.6 per cent.
  • West Coast Express: Boardings for May have increased 6.7 per cent, while the year-to-date growth rate is also 6.7 per cent.

Read more »

Only a few days left to help design the four new B-Line routes

TransLink is rolling out four new B-Line bus routes across 12 Metro Vancouver communities by the end of next year.

When launched, these B-Line routes will bring frequent, reliable service and shorter travel times within walking distance of a whopping 200,000 residents! Now’s the time to help shape these B-Line routes, and make sure they meet your community’s needs. The consultation period has been underway since April and will be closing on May 31.

Seven more B-Line routes that will come after the 2019 launch as part of future phases of the Mayors’ Council’s 10-Year Vision.

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106 new CNG buses roll into Surrey

Compressed Natural Gas Bus

Clean energy initiatives and safety are two high priorities at TransLink, which is why we’re excited to be adding 106 new Compressed Natural Gas (CNG) buses to the fleet at the recently upgraded Surrey Transit Centre. All 106 of these new buses will also be equipped with bus safety barriers to help keep our operators, and passengers safe. Transit riders can expect to see these new CNG buses in operation in Surrey starting this week, with full roll out of all remaining new clean energy buses by the end of 2018.

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Get involved! Take this international benchmarking survey for bus and SkyTrain until May 7, 2018

TransLink is a part of the International Bus Benchmarking Group (IBBG) and CoMET and Nova benchmarking groups, which measure the performance of larger transit agencies across the globe.

Each year, we ask our riders to participate in benchmarking surveys that help us look at best practices, customer satisfaction and performance measurements. Your feedback is extremely important to help make our bus and SkyTrain service better than ever!

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TransLink leads the charge launching new electric-battery bus trial

At TransLink, sustainability is very important to us and we are always exploring innovative ways to reduce carbon emissions while providing efficient travel for our customers. That’s why we’re excited to announce our partnership with Natural Resources Canada, Metro Vancouver and BC Hydro to bring four fast-charging electric-battery buses to the region starting in 2019.

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A conversation with James Tanaka, our dapper transit operator!

James Tanaka

James Tanaka

An infectious smile and passion for providing great customer service. Smart, well-dressed and dapper in his bow-tie.

There are just some of the ways customers and colleagues describe James Tanaka, a transit operator with TransLink’s Coast Mountain Bus Company.

It’s an attitude and approach that James brought over from his many years waiting tables and managing various Japanese restaurants, and working as a bank teller. Getting positive reactions from the public is, “The best,” say James.

Board his bus and he’ll always greet you with a smile and a “How are you doing?” Disembarking from the bus? It’s an exuberant, “Have a great day!”

In the food industry, everything has to be on time—sometimes that means rushing. But as a transit operator, James has learned you can’t rush and safety is number one.

“Coming from a customer-focused industry, there is still a part of me that wants to provide great service as much as possible for the company,” says James. “The public has their schedules to keep and they do rely on us.”

That’s why if there’s an incident on the road or bad traffic, and he’s running late, James will make an announcement on his bus, letting customers know what the situation is a apologize for the delay.

“It does diffuse the situation,” he says. “That’s the whole customer service end. It’s ingrained in me. By keeping the passengers informed, it allows a sense of transparency.”

James is committed to making a difference in people’s day, however small.

“If I can get you to your destination safely, and make you smile—add a little sunshine to your day—then that’s great, I’ve done my job.”

Do you think you have what it takes to be a transit operator? Visit translink.ca/drive to learn how you can apply!

Have your say on the new B-Line routes and Maple Ridge–Pitt Meadows Area Transport Plan, April 3 – May 31!

Next year, TransLink’s launching four new B-Line bus routes in 12 Metro Vancouver communities—that means shorter travel times, shorter waits and less crowding!

It’s part of the Mayors’ Council 10-Year Vision for better transportation in Metro Vancouver. The new B-Line routes are:

  • Fraser Highway (Surrey Central to Langley Centre)
  • Main-Marine (Dundarave to Phibbs Exchange)
  • 41st Avenue (Joyce-Collingwood to UBC)
  • Lougheed Highway (Coquitlam Central to Haney Place in Maple Ridge)

The public is invited to weigh in on proposed bus routes, local service changes, and speed and reliability measures! Visit us at a pop-up information session and take the survey from April 3 – May 31 at translink.ca/bline

Read more »

Giving thanks for Transit Driver Appreciation Day

Sunday, March 18, 2018 is Transit Driver Appreciation Day, or #TDAD for short, but we’re celebrating early on Friday, March 16, 2018 to give weekday commuters an extra chance to say “thanks” to their drivers.

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Psst…more B-Line service is coming to Metro Vancouver!

B-Line bus service offers faster travel time, direct routing and connections to key regional destinations in areas that need it most. It’s a cost-effective way to reduce congestion and overcrowding on transit.

You may have heard, 80 new SkyTrain cars will be available for service in Metro Vancouver by 2020 (28 of which are arriving early!). Now, we’re excited to announce we’re preparing to roll out four new B-Line bus routes by the end of 2019!

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Keeping transit accessible

Customer using wheelchair getting on the bus

TransLink recognizes and celebrates the diverse demographic of transit users on our system. In fact, we have an entire team of Access Transit professionals dedicated to breaking down barriers and improving the accessibility and overall transit service experience for people with disabilities, seniors, new immigrants and young people alike. We’re proud to be a leader in providing an array of accessible travel options to passengers. Buses, Community Shuttle, SkyTrain, SeaBus, and West Coast Express vehicles are all fully accessible.

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Bus exchange improvements at 29th Avenue Station are complete!

UBC Bus at 29th Avenue Station

The improvements to the bus exchange at 29th Avenue Station are now complete!

Do you catch the bus at 29th Avenue Station? Improvements to the bus exchange are now complete!

The upgrades include:

  • A new bus bay to allow all buses to pick-up and drop-off within the bus loop
  • Design elements that meet CPTED (Crime Prevention Through Environmental Design) guidelines to make the bus loop safer and more secure, such as improved lighting, glass shelters and lower-profile landscaping
  • Three new crosswalks to improve safety and access to the bus loop and station
  • New signage to better direct customers, including tactile strips to meet accessibility standards

Our top priority is customer and staff safety and all of these improvements help support our goal of making everyone feel safe and comfortable on our system.

What do you think about the improvements to the bus exchange at 29th Avenue Station? Let us know in the comments below and at translink.ca/feedback!

RECAP: 2018 Chinese Lunar New Year Parade

It was a brisk and sunny Sunday, but that didn’t stop our TransLink and TRAMS crew from taking to the streets of Chinatown to hand out those coveted lucky red envelopes in celebration of the Chinese Lunar New Year.

Chinese New Year Read more »

Celebrate Chinese Lunar New Year with TransLink!

Chinese New Year

Gong hei fat choy! Today kicks off Chinese Lunar New Year – also known as the Spring Festival in modern China, which is an important Chinese festival celebrated at the turn of the traditional lunar Chinese calendar. This year is the year of the Dog, and we’re excited to be a part of one of the 45th annual Chinese New Year Parade taking place in Chinatown on Sunday, February 18, 2018.

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2017—a record year for transit ridership in Metro Vancouver

Thank you to our customers for choosing us to get around in 2017!

In 2017, ridership in Metro Vancouver reached a record-breaking 407 million boardings! That’s a 5.7 per cent increase over 2016.

Not only that, the number of journeys in the system reached 247 million—another record and 5.8 per cent increase over the year before! Read more »