As reported in the media here, here and here, we are working with BC Transit, Unifor 111, Unifor 333 and WorkSafeBC to determine the best design for a safety barrier that will be most effective in preventing assaults on CMBC Transit operators. Check out an earlier announcement on other measures we are taking to prevent operator assaults.
We know you must have some questions – here are five queries asked and answered:
What is a transit operator safety barrier?
Safety barriers are a physical barrier typically made of a hard and transparent material composed of plastic and/or glass. The barrier enables a physical separation between driver and passengers while providing clear sightlines and the ability to verbally communicate with passengers.
Why is CMBC trying out a pilot barrier program?
The safety of our employees and customers is our top priority. Assaults on operators are unacceptable, and can put the lives of many people at risk.
How are operators participating in the pilot?
We are providing operators with a first-hand opportunity to experience the barrier prototype and provide feedback on the design.Feedback from operators will be collected over the next six months and then analyzed. This information will be used tohelp refine the design of the barrier and determine the best approach in protecting our operators from physical attacks.
Where can I see the barrier prototype in service?
The bus will be driven at various times and on various routes.
How can customers provide feedback on the barrier prototype?
Customer feedback is being gathered through all the usual channels. If you have questions or comments to share, contact Customer Relations through the online form or by phone at 604-953-3040 on weekdays from 8 am until 8 pm.