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Translink Buzzer Blog

Category: Buses

The big guy in red rides into Vancouver this weekend for the Santa Claus Parade!

Courtesy of Rogers Santa Claus Parade

Courtesy of Rogers Santa Claus Parade

Here comes Santa Claus, here comes Santa Claus right down Santa Claus la–…. actually it’s Georgia and Howe.

That’s right! The 13th Annual Rogers Santa Claus Parade is happening this Sunday, December 4, 2016.

Due to the parade route, that also means some detours for buses in the area.

DETOURS

Buses affected: 2, 5, 6, 17, 20, 135, 240, 246, 250, 257, C23

From 10 a.m. to 5 p.m.

  • 5 Robson Regular route to Richards at Pender, then via Richards, Pacific, Burrard, Robson, regular route.
  • 5 Downtown Regular route to Robson at Thurlow, then via Thurlow, Pacific, Seymour, Pender, regular route.
  • 6 Davie Regular route to Richards at Pender, then via Richards, Pacific, Burrard, Davie, regular route.
  • 6 Downtown Regular route to Davie at Thurlow, then via Thurlow, Pacific, Seymour, Cordova, regular route.

From 10:30 a.m. to 4 p.m.

  • 2 Burrard Stn Regular route to Cornwall & Burrard then via Burrard, 4 Ave, Hemlock, 5 Ave, Granville, Seymour, Pender, Burrard, Dunsmuir then regular route.
  • 2 MacDonald Regular route to Pender & Burrard then continue Pender, Richards, Pacific, Pacific, Granville Bridge, West Cloverleaf, 5 Ave, Fir, 4 Ave,  Burrard, Cornwall then regular route.
  • 17 Oak Regular route to Robson & Seymour, then via Seymour, Pender, then regular route.
  • 20 Victoria Regular route to Robson & Seymoyr, then via Seymour, Hastings, then regular route.

From 10:30 a.m. to 3 p.m.

  • 135 Burrard Stn Regular route to Howe & Dunsmuir, then via Dunsmuir, Burrard, to temporary terminus on Burrard at Dunsmuir.
  • 135 SFU From temporary terminus on Burrard & Dunsmuir, regular route.
  • 240 Vancouver Regular route to Georgia & Pender, then via Pender, Richards, Georgia, regular route.
  • 240 15th Street Regular route to Georgia & Seymour, then via Seymour, Pender, Georgia, regular route.
  • 246 Vancouver Regular route to Georgia & Pender, then via Pender, Richards, Georgia, regular route.
  • 246 Highland Regular route to Georgia & Seymour, then via Seymour, Pender, Georgia, regular route.

From 10: 30 a.m. to 3 p.m.

  • 250 Vancouver Regular route to Georgia & Pender, then via Pender, Richards, Georgia, Homer.
  • 257 Vancouver Regular route to Georgia & Pender, then via Pender, Richards, Georgia regular route.
  • 250 Horseshoe Bay Regular route to Georgia & Seymour, then via Seymour, Pender, Georgia, regular route.
  • 257 Horseshoe Bay Express Regular route Georgia & Seymour, then Seymour, Pender, Georgia, regular route.

From 10 a.m. to 5 p.m.

  • C23 Main Regular route to Thurlow at Davie, then via Thurlow, Pacific, Seymour, Davie, regular route
  • C23 Davie Regular route to Davie at Richards, then via Richards, Pacific, Burrard, Davie, regular route.

Santa has sent us some tips for enjoying the parade:

  • Dress warmly and for the weather
  • Umbrellas block views so wearable rain gear is best
  • Please be safe and don’t enter private property
  • Respect the parade officials and volunteers
  • Allow families with small children to sit in front
  • Avoid parking and traffic by taking transit to the parade! The route is right near the Burrard, Granville and City Centre SkyTrain and Canada Line Stations.

Remember, this isn’t just a parade, it is one of the region’s biggest donation days for the Food Bank!

Since 2004, the parade has collected nearly 80,000 pounds of food for those in need in Metro Vancouver. So, remember to come out with your non-perishable food item or $1 loonie donation.

DID YOU KNOW??
For each dollar donated, the Food Bank can purchase $3 worth of food!

MOST NEEDED ITEMS:

  • Protein – canned fish/meat/beans
  • Natural peanut butter
  • Whole-wheat pasta and rice
  • Pasta sauce
  • Wholesome meals in a can – hearty soups/stews/chili
  • Canned fruit and vegetables
  • Healthy/low sugar cereal
  • Juices – natural fruit and vegetable
  • Infant formula and diapers

SCP 2016
You can download your own copy of the parade route here.

There are many other parades and festive events around the region this weekend and next. For a full list of detours and reroutes, visit translink.ca/alerts.

Author: Adrienne Coling

Bus Route Buzz: West End & Downtown – 5/6/C21/C23

Bus Route Buzz
West End downtown map
Back again with the next installment Bus Route Buzz!

Today we’re taking a closer look at the service changes for the West End and Downtown Vancouver, specifically the 5, 6, C21 and C23.

There are new trolley wires that have been installed along Cambie extending the 5 and 6 route.

6 Davie/Downtown

This 6 will now extend along Davie Street to provide better connects to Yaletown, Canada Line and Cambie Street.

Headed to the Expo Line? Transfer from the 5 at Burrard Station or from the 5 Robson/Downtown at Cambie and Dunsmuir – one block away from Stadium–Chinatown Station.

C21 and C23

These routes are merging into the new 23 Main Street Station/Yaletown/Beach serving Beach Avenue, Yaletown–Roundhouse, Stadium–Chinatown and Main Street–Science World Stations.

The redesign is to make our bus service more useful for people in this area. The conventional buses have over twice the capacity of Community Shuttles reducing the chance of pass-ups and overcrowding.

Stay tuned for the next edition in our bus route where we look at some Central Tri-Cities routes.

Plan ahead! Visit Trip Planner to map your route – use December 19 or later as your travel date.
Have questions? Contact Customer Information at 604.953.3333 or tweet @TransLink.

Author: Adrienne Coling

Bus Route Buzz: 135 SFU/Burrard Station/160 Port Coquitlam Station/Kootenay Loop

Bus Route Buzz
95 B line 160 map

As we mentioned yesterday, the Buzzer blog will be featuring the top 10 affected areas for this year’s Winter Service Changes and integration for the Evergreen Extension.

Today, we’re focusing on three routes; one is out, one is new and one has changed.

Let’s delve in!

95 B-Line

This brand new B-Line provides a more reliable and direct service with limited stop along Hastings.

Here’s the route:

The new B-Line will stop at: Burrard Station, Granville Street (Waterfront Station), Cambie Street/Abbott Street, Main Street, Commercial Drive, Nanaimo Street, Renfrew Street, Kootenay Loop, Gilmore Avenue, Willingdon Avenue, Hythe Avenue, Holdom Avenue, Kensington Avenue, Duthie Avenue and SFU Transportation Centre.

160 Port Coquitlam Station/Kootenay Loop

The 160 will provide local service in Burnaby and end at Kootenay Loop. This route change was made in order to provide better reliability and overall service.

Riders can continue to take the 160 from the Tri-Cities and transfer to the 95 B-Line along Hastings, beginning at Duthie Ave.

Heading downtown? The Evergreen Extension will now provide a faster and more frequent connected between the Northeast Sector and Downtown.

If you’re trying to get to Vancouver super early in the morning, you could take the N9, the NightBus that travels along the Millennium Line corridor that is getting extended service.

135 SFU

Starting December 19, the 135 is discontinued.

Stay tuned for the next edition in our bus route where we look at some West End and Downtown routes.

Need some more information on these routes? Check out our live stream with transit planner, Denis the Planner!

Plan ahead! Visit Trip Planner to map your route – use December 19 or later as your travel date.
Have questions? Contact Customer Information at 604.953.3333 or tweet @TransLink.

Author: Adrienne Coling

Winter Service Changes start December 19, 2016

2016 bus service changes

With the Evergreen Extension opening on December 2, there are many changes for bus routes in and around the Tri-Cities plus the regular seasonal changes.

Service Changes will start on Monday, December 19, 2016 (note: some changes start a few days later).

To help transition to some of the new routes and new names of old routes, we will be introducing a series called Bus Route Buzz.

These posts will feature the top 10 affected service areas with route details, maps and even a live stream talk with one of TransLink’s planners to discuss some of the changes.

In the meantime, take a look at some of the highlights of these Service Changes:

  • With the addition of six new SkyTrain stations and 11km of track, this region will have a new transit choice that offers faster, more frequent and direct service between Coquitlam and Vancouver.
  • The Evergreen Extension gives us the opportunity to redesign the bus network. Twenty-two bus routes in the Tri-Cities will change, including the C24, 97 B-Line, 160, 188 and the 143.
  • Adjusting routes serving schools and post-secondary institutions to better reflect ridership during a two-week special holiday schedule.
  • Implementing recommendations from the 2015 Transit Network Review to the 5, 6, C23 and a new B-Line connecting Hastings with Downtown Vancouver.
  • Christmas and Boxing Day will run on a Sunday/holiday service schedule. Some routes will be modified to provide more frequent service.

You can find all the Service Changes at translink.ca/servicechanges.

Plan ahead! Visit Trip Planner to map your route – use December 19 or later as your travel date.
Have questions? Contact Customer Information at 604.953.3333 or tweet @TransLink.

Author: Adrienne Coling

Everything Evergreen: This bus is coming to a community near you!

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Outreach Bus (2)
We are over the moon excited that the Evergreen Extension will be opening on December 2, 2016!

However, we do understand that this changes transit options for many of our customers.

To help prepare everyone for the opening, this community engagement bus will be touring the Tri-Cities and getting riders on board and informed about new or changed bus routes, trip planning and more!

Outreach teams will be on and around the bus to answer any questions you have about the SkyTrain extension, stations, bus route changes and other transit related queries for your specific community.

The first trip is this Saturday, November 26 in Coquitlam during the Lights at Lafarge festival.

Come for the food, face painting and fireworks. Stay for the transit tips and Evergreen Extension bus awesomeness.

Take a look inside!

TransLink is also sponsoring a shuttle bus to help get you to this event. You can view the shuttle schedule here.

Keep your eyes peeled for this bus at more community events in and around the Tri-Cities as we prepare for the opening of the Evergreen Extension.

Spot the bus? Let us know by snapping a pic with our team and tweet us @TransLink!

Author: Adrienne Coling

Customer Alert! 232 routes detour due to watermain work

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Attention all 232 riders!

Staring on Monday November 14, 2016 in conjunction with Capilano watermain project and the closure of Edgemont Blvd at Capilano Rd, the 232 route will be detoured.

Detour routes:

**changes shown in bold**

232 Grouse Mountain: From Phibbs Exchange via Lonsdale Ave and then regular routing to Queens Rd (at Woodbine Dr), continue Queens Rd to Edgemont Blvd, then via Edgemont Blvd, Highland Blvd, Montroyal Blvd, Capilano Rd, then continue Nancy Greene Way to Grouse Mountain.

232 Phibbs Exchange: From Grouse Mountain to Phibbs Exchange via Nancy Greene Way, Capilano Rd, Montroyal Blvd, Highland Blvd, Edgemont Blvd, then via regular routing to Phibbs Exchange.

There will be two sets of northbound and southbound temporary 232 stops on Highland Blvd.

The first set at Highland (Stop #: 54493 and 54534) and the other set at Woodbine (Stop #: 54485 and 54359).

There will also a temporary stop at 60109 eastbound Montroyal Blvd after Capilano Rd for the 232 Phibbs Exchange bus.

This detour is anticipated to be in place until Spring 2017.

Have questions about the detour? Tweet us or call Customer Information at 604.953.3333.

Author: Adrienne Coling

Burnaby Transit Centre turns 30!

First bus
On November 3, 1986 at 4:35 a.m. bus #5101 was the very first to pass through the gates of the brand new Burnaby Transit Centre.

Who knew that 30 years later, BTC would still be such a hub for our bus fleet?!

This transit centre is made up of a north and south campus and holds fleet overhaul as well as the paint and fabric services for all of CMBC’s buses plus the sign, fare box and bus stop maintenance shops.

Some notable bus routes coming out of BTC are the ever-popular 99 B-line, 43 Joyce/UBC, 135 SFU/Burrard Station and 236 Grouse Mountain/Lonsdale Quay – just to name a few!

BTC is a highlight for I Love Transit week each year as transit ‘campers’ get to explore buses behind the scenes.

To BTC, we wish you a happy 30th birthday and thank all of hard working employees that keep it running and in turn, keep our buses running and serving the transit network!

Author: Adrienne Coling

Transit for Remembrance Day

Lest we forget

Lest we forget

Once again, TransLink and its operating companies will provide free transit to veterans and members of the Armed Forces and Coast Guard this Remembrance Day, Friday November 11, 2016.

“Providing free transit service is one small way we can honour and thank the brave men and women who protect freedom for not only every Canadian, but our neighbours around the globe.” – TransLink CEO Kevin Desmond.

Here’s how it will work:

One accessible fare gate will remain open at all SeaBus, SkyTrain and Canada Line stations from the start of service to 6:00 p.m. and transit will be free all day on buses.

Ordinary and Life Members of the Royal Canadian Legion, Army, Navy and Air Force Veterans, Korean Veterans Association, Armed Forces and Coast Guard are invited to ride free on all conventional TransLink services, HandyDART and Canada Line YVR Add-Fare.

*Please note* the West Coast Express will not operate on Remembrance Day.

Veterans and eligible members are not required to tap their Compass Cards but please have your membership card ready to display or appear in uniform when boarding buses or entering a fare-paid zone.

For the rest of the public, transit is operating on a holiday schedule and you will only need a one-zone fare for travel across the network.

We will also be observing a moment of silence at 11:00 am, with all SkyTrain, SeaBus, and buses observing this moment at the stop reached closest to the hour.

All TransLink and operating company properties will fly their flags at half-mast.

Service returns to regular weekday schedules for all modes on Monday, November 14.

You can find more information on our Holiday Service page.

Author: Jessica Hewitt

CMBC to the rescue — literally!

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A Transit bus, a Shelter bus, an Ambulance? Oh My!

There’s never a dull moment when it comes to operating a transit bus, and last night was no exception. Late last night, CMBC was contacted by BC Ambulance Service requesting assistance with the transportation of patients from a British Airways flight that had made an emergency landing at YVR. The flight was en route to London from San Francisco when the cabin was overcome by fumes.

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CMBC staff jumped in to action providing vehicles and support staff to oversee our side of the operation. Three coaches were directed to the aircraft (two were used and one was on standby) where 25 non-critical patients were loaded aboard and transported to Vancouver General, Richmond, and Delta hospitals.

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Ten CMBC employees were directly involved with this incident and have been commended for their professionalism and dedication in this time of need.

CMBC scrambles bus a number of times a year for those in need and our staff takes great pride in being able to help.

Author: Sarah Kercher

Say hello to the world’s first long-range battery E-bus!

promo
BYD (Build your Dreams) is an all-electric bus manufacturers in North America, Europe and Asia.

They loaned CMBC a beautiful, brand new 40’ LFS electric bus to demo at a number of our depots and office locations this week.

Today, it was right here at Sapperton – TransLink’s HQ!

So, I took it upon myself to wonder down and have a look.

Some features of these buses:

  • Environmentally friendly, non-toxic, BYD Iron-Phosphate Battery powered. In fact, this battery at full charge will allow for about 250 km of driving and the battery lasts for 4000 charges meaning one battery can last a bus 1,000,000 kms!
  • Because it is 100% electric, there are zero emissions
  • Energy recovery and battery recharging through optimal regenerative braking which reduces brake component wear
  • Highly efficient and powerful AC in-wheel hub motors provide instant torque to perform in all driving conditions
  • Bi-directional AC charging allows full charging from 0-100% within four hours and the bus can be used as a mobile generator

Take a look at this beauty!

For more specs and information on this bus, check out this brochure.

Author: Adrienne Coling

TransLink prepares for stormy weather

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Storms, they are a-brewin’!

As always, TransLink’s top priority is to ensure the safety of our customers and employees. So, in preparation for the inclement weather set to hit our region over the next few days, we are taking a number of steps.

Our Emergency Management group is participating in Emergency Management BC and Environment Canada conference calls to stay apprised of the forecast and expected outcomes as well as communicating within the organization to ensure necessary preparations are made.

Bus

Tree branches falling into our trolley overhead wires can be an issue during high-wind conditions, so we are checking known risk locations to prepare.

We also sometimes face road debris, which can result in detours for our bus service. Transit Supervisors and other support staff out on the road, such as Transit Security, in order to proactively identify such problem areas and communicate them out. Once identified, we can react quickly by contacting the municipality responsible for clearing the trees or debris.

SkyTrain

In case of high winds, SkyTrain service over the SkyBridge between New Westminster and Surrey may operate at reduced speeds.

If wind speeds exceed 100 kph, service could be temporarily suspended.

We’ve also proactively reached out to construction projects adjacent to SkyTrain to ensure items are properly secured, to prevent anything being blown onto the tracks.

Here’s what you can do to prepare yourself:

  • Sign up for Transit Alerts so we can let you know if there are any service issues or changes
  • Follow our fabulous Customer Information team @TransLink on Twitter or phone 604-953-3333.
  • Plan ahead with our Trip Planner and give yourself extra time on your commute
  • Be aware! More people than usual tend to take transit during nasty weather – common transit courtesy applies even more on days like these!
  • Be visible! A bus operator has a lot to be aware of in AND outside of the bus. Make yourself visible to them! Wear bright, reflective clothing and stand close to the bus stop poll.
  • Be patient! Traffic lights may not be working properly that could cause detours for buses, same goes for debris on routes.

We will continue to monitor the weather and get the word out to all customers if there are any service impacts. Until then, stay safe, stay dry and happy transiting!

Author: Adrienne Coling

Consultation begins for Phase One of the 10-Year Vision for Metro Vancouver Transit and Transportation

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TransLink and the Mayors’ Council are looking to the future to meet the challenges of growth and congestion in our region.

Last month, the council agreed upon a proposed plan and presented Phase One of their 10-Year Vision to the public.

Now it’s your turn to weigh in!

From October 11 to 31, 2016, TransLink is inviting Metro Vancouver residents to provide feedback on the approximately $2 billion plan that would increase transit services and improve roads, cycling, and walking infrastructure across the entire region.

Phase One details

  • Increase bus service by 10% across the region, starting in early 2017, including five new B-Line express routes
  • Purchase 50 new SkyTrain cars for the Expo, Millennium and Canada Lines, plus five new West Coast Express cars and a new SeaBus
  • Increase SkyTrain service in early 2017, by providing more service during mid-day and early evening hours
  • Improve the region’s major road network
  • Improve and expand walking and cycling infrastructure across the region;
  • Improve access to transit stations and stops
  • Continue planning and design work for the Broadway subway and Surrey light rail
  • Continue investing in system maintenance and performance.

The Phase One Plan would be paid for through a fair and balanced funding formula – leveraging an initial federal contribution of $370 Million, a provincial government contribution of $246 Million and a regional contribution of $1.3 Billion.

The regional funding would be raised through a number of existing and new sources including modest increases to transit fares and Metro Vancouver residential and business property taxes.

There are a number of ways for you to get involved including online at tenyearvision.translink.ca or by attending one of five scheduled Open Houses.

Open House schedule

  • Saturday, October 15, 10 a.m. to 1 p.m.
    (North Vancouver City Library, 120 14th St W, North Vancouver)
  • Tuesday, October 18, 4 p.m. to 8 p.m.
    (Act Art Centre Lobby, 11944 Haney Pl, Maple Ridge )
  • Wednesday, October 19, 4 p.m. to 8 p.m.
    (Collingwood Neighbourhood House, 5288 Joyce St, Vancouver)
  • Thursday, October 20, 4 p.m. to 8 p.m.
    (Chuck Bailey Recreation Centre, 13458 107A Ave, Surrey)
  • Monday, October 24, 4 p.m. to 8 p.m.
    (Kwantlen Polytechnic University, 8771 Lansdowne Rd, Richmond)

You can also send an email with your thoughts and suggestions to mayorscouncil@translink.ca.

After the public consultation period and consideration by TransLink’s Board of Directors and the Mayors’ Council in November 2016, if the Phase One Plan is approved, region-wide transit system improvements will begin in early 2017.

Author: Jennifer Morland

Holiday service for Thanksgiving

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Gobble, gobble, friends!

Thanksgiving is almost upon us and that means holiday service for the transit network on October 10, 2016.

Thanksgiving Monday transit:

  • BusSkyTrain, and SeaBus services will operate on a Sunday/holiday schedule.
  • West Coast Express and TrainBus service will not operate.
  • Holiday fares are in effect meaning you only need a one-zone fare to travel across the region!

Please note that the Compass Customer Service Centre and Lost Property Office will be closed.

Regular weekday schedules for all modes return on Tuesday, October 11, 2016.

Plot your transit course with our handy dandy Trip Planner,
tweet your questions to @TransLink on Twitter
and always know before you go with Transit Alerts!

Author: Adrienne Coling

Get your shopping shoes on! Hop on the 609 to the new Tsawwassen Mills mall

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Want to check out the new outlet mall in Tsawwassen? We’ve made changes to the 609 to get you there!

Starting Monday, October 3, the 609 Tsawwassen First Nation/South Delta Exchange will now reroute via Canoe Pass Way, Salish Sea Drive, and continue on Highway 17 to Tsawwassen Drive to provide direct access to Tsawwassen Mills.

Be sure to visit translink.ca/tripplanner ahead of the mall opening to plan your trip. There are a number of stops to get you close to the mall, with a short walk to the mall entrance.

Map
Travel tip: Travelling to the Tsawwassen Ferry Terminal? Continue to take the 620 – an express route for ferry passengers.

Know before you go!
Find your next two buses by texting the bus stop number and bus route to 33333,
Tweet us or visit Trip Planner.

Author: Jessica Hewitt

My day with Mika: Understanding accessible transit

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Mika waiting for the bus on Main St.

This past spring I had the immense pleasure of tagging along on a filming request on our system and spent the afternoon with Kaz and Mika who wanted to showcase the accessibility of our system for a Japanese audience.

Kaz owns Motion Pla-net Productions that often produces work for NHK, Japan’s National public broadcasting organization.

Mika is a lovely woman who lives in downtown Vancouver and takes transit all the time in her fabulous pink wheelchair.

We spent the afternoon riding the bus and SkyTrain while Mika explained in Japanese to the camera all of the fittings and equipment TransLink offers on the system for those who need it.

Part of the filming also included speaking with TransLink’s Access Transit Coordinator, Sarah Chung about why TransLink has been so proactive in promoting the accessibility of transit services for people with disabilities.

“Public transit should be a safe and convenient way to travel, which means our infrastructure, policy and customer service are all impacted by accessibility. There are a number of different needs among our customers that we try to balance so we have to make sure the solutions we provide are sustainable and won’t hinder other people.

One of our key challenges is finding solutions that strike a balance between the diverse range of needs. We need to be financially responsible to the taxpayer as well, and have to prioritize our initiatives. Other challenges happen with the nature of the region, such as the geography making it difficult to make all bus stops wheelchair accessible.”

Mika says that the greatest strength of the system is that people with disabilities have choice.

“I know I can travel on bus, on SkyTrain, on the water on SeaBus and I will be able to get on there myself and be safe. Also being able to get to the airport without calling a taxi is great!”

I learned a lot travelling through the eyes of someone who faces accessibility challenges in her daily life.

On each part of our transit trip, I thought about space on buses, location of elevators, fare box heights, even something as simple as getting on and off a transit vehicle while others are trying to do the same.

These are things as an able-bodied person, I admit, I sometimes take for granted. Perhaps we all do. But it’s important to see through the eyes of others to really understand the world beyond ourselves.

As for the future, Sarah Chung says as an organization, TransLink is constantly growing and adapting our system to meet the needs of our customers.

“We are always looking at improvements to make the system as inclusive as possible. For example, we have a high percentage of wheelchair accessible bus stops, and have introduced a pilot project to make bus stops more accessible for people who are blind or partially sighted. The pilot includes tactile information panels and tactile walking surfaces to help people identify stop information and locations. As a region, we have recently transitioned to a contactless smart card payment system and are continue to work with partners to develop solutions for customers who have limited or no arm mobility.”

Have a look at some pictures from our day together.

Author: Adrienne Coling