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Translink Buzzer Blog

Category: Canada Line

New seating pilot project for Canada Line begins

Canada Line

Canada Line riders may have noticed a little change of seating on their train.

We’ve modified a couple of Canada Line cars to improve traffic flow and customer experience.

In two trains (#119 and #120), we’ve removed 10 seats.

Accessibility seating is completely unaffected.

Why are we doing this?

The seat removal is part of a pilot project to provide additional room near the train doors.

By doing this, customers can get on and off the trains more easily – especially during peak travel times when the trains are fully loaded!

Goals of the project:

  • Provide greater passenger flow at train doorways which increases safety and improves passenger boardings.
  • Create a safer and improved vehicle flow for passengers.
  • Reduce door faults that are caused by crowding which often lead to minor service delays.

The results of this pilot will determine how the fleet is modified now and in the future.

Have you experienced one of these pilot trains? What do you think?
Comment below or email thebuzzer@translink.ca!

Author: Adrienne Coling

Added service for the Honda Celebration of Light!

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Canada’s fireworks show – August 1, 2015 (Courtesy of GoToVan)

Summer means festivals, getting outdoors more and fireworks!

We are so lucky to be treated to the Honda Celebration of Light again this year!composite_14690452769840

Here are the dates for these sparkling displays:

Saturday, July 23 – Netherlands

Wednesday, July 27 – Australia

Saturday July 30 – U.S. A. (DISNEY!!)

All shows begin at 10 p.m.

To make sure everyone can get to and from these spectacular events, TransLink has added more service for all three nights to accommodate the fireworks at English Bay.

Added service

West Vancouver Transit

West Vancouver Transit will operate additional service go to and from Downtown Vancouver before and after each event. There will be additional 255 Service to Lynn Valley from Dundarave.

SkyTrain Expo/Millennium/Canada Lines will run additional trains beginning mid-afternoon, at near-peak service levels lasting well past the end of the events.

Expo Line: Last train will leave Waterfront for King George at 1:16am, with connections to the Millennium Line at Commercial-Broadway.

Millennium Line: Last train to Lougheed will leave Waterfront Station at 1:11am

Canada Line: Last train will leave Waterfront for Richmond-Brighouse at 1:15am

West Coast Express: WCE will offer a special train on July 30 only, leaving Mission City at 7 p.m., arriving at Waterfront Station at 8:15pm The return train departs Waterfront Station at midnight, arriving back at Mission City approximately 1:15am.

SeaBus will provide extra and extended service for each of the Celebration of Light events.

  • July 23, 27 and 30: We’re extending our 15-minute service until 12 a.m., and then every 30 minutes until the last sailing at 1:22 a.m. from the South Terminal.

Some downtown and West End buses are also re-routing during these times. Full details can be found online here.

Station access

Before, during and after the events, transit stations will be open, but some will have modified access to ensure customer comfort and safety.

Waterfront Station: After 10:30 p.m., Expo and Millennium line customers who do not require an elevator may only access the station from the Howe Street entrance, north of Cordova. All Canada Line and SeaBus customers, and Expo and Millennium line customers who need an elevator, can access Waterfront Station through the Cordova Street entrance. The Canada Line Granville and Hastings entrance will remain fully accessible for Canada Line customers.

Granville Station: Customers can enter the station from Dunsmuir Street only after 10:30 p.m. until crowds have cleared. Also, there will be no access to Expo and Millennium trains heading towards Waterfront Station after this time.

Burrard Station: Bikes cannot be locked at the station entrance from 9 p.m. and should be removed by 10:30 p.m. onwards, until the expected crowds have cleared. Customers will not be able to access Expo and Millennium trains towards Waterfront Station after 10:30 p.m.

**Passengers will not be permitted to board SkyTrain
with bikes after the events until crowds are clear**

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Transit Tip!

Don’t wait in line at Compass vending machines after the fireworks!

You can buy your two Compass Tickets (save one for later that night) and top up your Compass Card beforehand to breeze through the crowds after the events!

For up-to-date transit service information including bus re-routes during special events, sign up for Transit Alerts at translink.ca/alerts,
follow @TransLink or call Customer Service at 604.953.3333.

Author: Adrienne Coling

Transit funding announcement for B.C.

Today is big day for transit in Metro Vancouver and all across British Columbia!

Prime Minister, Justin Trudeau and B.C. Premier Christy Clark have announced that they have signed an agreement resulting in more than $900 million being invested – by the Government of Canada, British Columbia and municipalities – in public transit projects across the province.

So, what does this mean for transit in your community?

Take a look at the plan for the first phase of investment in our region:

Metro Vancouver TransLink Phase 1 of Investing in Canada includes:

  • The purchase of additional SkyTrain vehicles for the Expo, Millennium, and Canada Lines
  • A new West Coast Express locomotive
  • A new SeaBus
  • Upgrades to SkyTrain stations
  • Design and planning for Rapid Transit South of Fraser and the Millennium Line Extension along Broadway

(From the office of the B.C. Premier)

You can read the press releases from the TransLink Mayors’ Council, the province and the Federal government.

Author: Adrienne Coling

Get your GradPass today!

Grad Pass

Get your GradPass from your school today!

Another year has come and gone and so another group of high school students are about to get their diplomas, heading out into the real world!

Every graduating Grade 12 student attending school in the TransLink transportation service region can enjoy two free days of unlimited travel by bus, SkyTrain, SeaBus or West Coast Express with a Compass GradPass. GradPass Compass ticket

In the past, the GradPass flash pass was valid for two days of unlimited travel. This year, each student will be issued two GradPass Compass Tickets — each the equivalent of a DayPass Compass Ticket.

The tickets will be valid on our system from Sunday, May 15 to Thursday, June 30, inclusive.

Your GradPass is available at schools around the region, either in homerooms or main offices.

Tips for using your 2016 GradPass:

  • Your Compass Ticket is activated at first tap and can be used throughout the day. The activated ticket will expire at the end of that particular service day.
  • Tickets are valid for unlimited travel on bus, SeaBus, SkyTrain (including Canada Line) and West Coast Express
  • Tickets are valid for unlimited travel across all zones
  • You are required to tap in and tap out at all fare gates and mobile validators

Remember! GradPass Compass Ticket must be used together with a valid GoCard.

For more information, visit our website.

Author: Adrienne Coling

TravelSmart to the BMO Vancouver Marathon!

On your mark. Get set. GO!

On your mark. Get set. GO!

Where can you find 31,000 litres of water, 13,000 bananas, over 90,000 spectators and 4,000 volunteers?

At the 45th annual BMO Vancouver Marathon and it’s happening this Sunday!

Runners from around the world will lace up and descend on our fair region on May 1 for this award-winning race.

Not up for the 42 kilometre trek? Not to worry!

There are races for everyone! You can participate in the marquee marathon, a fast half marathon, a relay, an 8 km run, a kids run or a 2.5 km walk.

The big news on the transit front is that the Vancouver International Marathon Society is offering free, single-use Compass Tickets to all runners.

There will also be free TravelSmart Bus Shuttles available in five locations for registered Marathon and Half Marathon runners.

You can find more information and register for the shuttle here.

Canada Line is one of the most convenient ways to get to the race with peak service levels in effect until 8:15am — meaning trains will be running every 6-7 minutes.

Remember! Different races have different starting points and times.

Check out this handy-dandy chart to help you get to the starting line!

Let transit help you get to the starting line

Let transit help you get to the starting line

*Relay Exchange Zones are located near Imperial Drive and W 16th, NW Marine and 4th Ave, plus Chestnut and Cornwall.

Get those pompoms and bullhorns out because the day isn’t just for the runners!

If you come out and cheer for the thousands of runners as they race toward the downtown Finish Line Street Festival, YOU could win prizes!

Know before you go!

The following bus routes will be modified at certain times during the day to accommodate the marathon: 2, 9, 15, 17, 19, 22, 25, 33, 41, 49, 99, 160, 210, 211, 240, 246, C18, C19, C20, C21, and C23.

SkyTrain and SeaBus will operate regular Sunday service; there is no Sunday service on the West Coast Express.

More race details as well as road closure information can be found online at bmovanmarathon.ca/travelsmart.
For transit information and detours, visit translink.ca/alerts.

Author: Adrienne Coling

Bus stop changes to Richmond-Brighouse Station

Station

Bus stops and bay assignments will be temporarily changing at Richmond–Brighouse Station on Canada Line

**UPDATE**

As of Monday, June 27, 2016 the temporary relocation of the bus stops at this station will be returning to their original spots.

The City of Richmond is conducting work on the plaza by the entrance to Richmond-Brighouse Station.

The work begins on March 28, 2016 and is expected to last several months.

During this time, SkyTrain and bus service will continue to run as scheduled but station access will be partially impacted and some bus stops and bay assignments will shift.

What to expect

Effective March 28, until the end of May, the following bus stops and bays will be shifted along No. 3 Rd:

  • Bay 2 will be moved to the current location of Bay 3
  • Bay 3 will move to the other side of Saba Road and temporarily replace bus stop #56452
  • Bay 3 will serve the same bus routes as before and will now include the C96 and N10 previous serviced by stop # 56452.
  • Signs will be installed at bus stops and the station entrance to direct customers to the correct locations

map
We thank our passengers for their patience while the renovations to the plaza by the entrance to Richmond-Brighouse Station are completed.

Author: Jennifer Morland

On this day in Buzzer blog history: January 16

oldbuzzerillustration

Welcome to Throwback City. Population: Buzzer blog!

With this series we re-publish some awesome old pieces from days in the Buzzer blog’s history.

Today we look at January 16, 2008. The Buzzer blog was a mere pup, not even a year old!

The Canada Line was shiny and brand new and the Buzzer blog editor at the time took to interviewing two talented photographers who just happened to be the artists behind the largest collection of Canada Line construction photos!

Go back in time and enjoy!


 

Profile: Tafyrn & Seamora Palecloud, Canada Line construction photographers

Author: Jhenifer Pabillano

A double rainbow over the Operations and Maintenance Centre --- one of the many fabulous photos found at Canada Line Photography.

A double rainbow over the Canada Line’s Operations and Maintenance Centre — one of the many fabulous photos found at Canada Line Photography.

For Friday, here’s the second profile in a series on Lower Mainland transit enthusiasts — our first was on the Trans Vancouver bus photo archive.

Look up “Canada Line photos” in Google, and the first hit you’ll get is Canada Line Photography, an enormous repository of terrific photographs chronicling the train line’s construction.

There are two people behind the site, Tafyrn and Seamora Palecloud, who were kind enough to do an interview with me for the Buzzer blog. (And I did ask about their unusual names: Tafyrn just laughed, saying, “As you probably know, it’s good practice not to use our real names on the internet.”)

So, here’s the interview, and sprinkled throughout you’ll find some of the Canada Line photos that Tafyrn and Seamora consider favourites—they link back to related pages from the Canada Line photo blog, too.

Tafyrn, Seamora — thanks again so much for helping me put this together!

Read more »

Free transit on NYE for the 40th year!

This New Year’s Eve, don’t worry about driving or grabbing a pricey taxi because we’ve got your ride (and your fare) covered for the 40th year!

That’s right! We’ve been offering you a safe and free NYE ride since 1975 – the year of Monty Python and The Holy Grail, the very first season of Saturday Night Live and the first year of Dick Clark’s Rockin’ New Year’s Eve!

On December 31, you can ride free from 5 p.m. to end-of-service on all buses, SkyTrain, SeaBus, West Coast Express and HandyDART!

All modes will run on their usual weekday schedule plus some extensions to evening service:

  • Bus — Some routes will offer additional evening/late-night trips. You can check out the New Year’s Eve schedules here.
  • SkyTrain — Service will be extended by one hour and include more frequent trains throughout the evening.
    Last trains:
    – Canada Line to YVR-Airport — 2:05 a.m.
    – Canada Line to Richmond-Brighouse — 2:15 a.m.
    – Millennium Line to VCC-Clark — 1:35 a.m. Customers can also take the last Expo Line train to Commercial-Broadway to transfer to the last Millennium Line train departing at 2:36 a.m. to Lougheed only.
    – Expo Line to King George — 2:20 a.m.
  • SeaBus — Service will be extended by one hour. The last sailing from Lonsdale Quay will be at 2 a.m. and the last from Waterfront will be at 2:20 a.m.
  • West Coast Express —The offer of free transit applies to the 5:30 and 6:20 p.m. trains. The 12:55 TrainBus will be replaced by a 1 p.m. train. All other TrainBuses will depart at their regular times.

On January 1, all transit services will run on a Sunday/holiday schedule.

West Coast Express service will not be in operation on New Year’s Day.

Why not plan your trip now?
Use Trip Planner or call Customer Information at 604.953.3333.

Note: If you need service after midnight, the time must be entered as x-time. For example, put in “1:00x” instead of “1:00am”. This is because we include trips after midnight as a continuation of the previous service day, even though they fall on the next calendar day.

We wish you a very happy and safe New Year’s Eve!

Author: Adrienne Coling

Today’s forecast…holiday service schedules and winter service changes!

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Winter is just around the corner and we’re getting into the holiday spirit by rolling out our holiday service schedules and winter service changes.

These seasonal changes include:

  • A two-week holiday schedule – December 21, 2015 to January 3, 2016;
  • Christmas, Boxing Day and New Year’s Eve schedules; and
  • Winter service changes – starting January 4, 2016.

Don’t forget that service changes can affect many routes, so know before you go and use TransLink’s trip planner to check if your route has changed.

Let’s take a look at some of the highlights:

  • Routes serving schools and post-secondary institutions adjusted to better reflect ridership during two- week special holiday schedule.
  • Christmas and Boxing Day will run on a Sunday/holiday service schedule. Some routes modified to provide more frequent service.
  • Free service on New Year’s Eve after 5:00 pm until 5:00 am on January 1 – with extended bus service hours.
  • Welcome back bus service along Capilano Road starting January 4, 2016 as part of our winter service changes.

Want to know more information? Check out the upcoming print Buzzer and our service changes page.

How else can you stay in touch? Sign up for Transit Alerts at translink.ca/alerts, visit translink.ca, follow @TransLink or call Customer Service at 604.953.3333.

Blanket BC’s annual “Drive on the Line” campaign is back and needs YOUR help!

Blanket BC

On November 20th & 21st, Blanket BC Society is launching its seventh annual “Drive on the Line” campaign taking place along the Canada Line.

Last year there were over 5,000 blankets, 1,500 articles of clothing & over $7,200 collected!

This year’s goal is 10,000 blankets!

This two-day blanket drive will be collecting donations from passengers and public alike at 7 different stations.

You can donate at Waterfront, Yaletown/Roundhouse, Vancouver City Centre, Broadway/City Hall, Oakridge/41st, Bridgeport and Richmond Brighouse.

Accepted donations are: socks, scarves, mittens, toques and, of course, blankets.

All donated items will then be divided up and distributed to over 75 shelter programs and organizations that work directly with society’s most impoverished individuals and families throughout Metro Vancouver, Fraser Valley and Vancouver Island.

Volunteers needed!

This great initiative still needs more volunteers for this weekend.

Head to their website to volunteer your time and help #SpreadTheWarmth!

Join the online conversation with Blanket BC on Twitter and Facebook.

Author: Adrienne Coling

1-zone bus fares means a new look for Trip Planner!

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Today is the day! All buses and HandyDART vehicles are officially operating on a one-zone fare structure.

Because of this, if you hop on TransLink’s Trip Planner today, you may notice a bit of a makeover.

Trip Planner has been adjusted to include the new one-zone bus fares.

If you are using a Compass product, you can use Stored Value on your Compass Card to get exactly the same discount as the current FareSaver tickets.

If you are viewing on your desktop computer, you will now see four fare options now instead of two.
Trip Planner The difference on mobile is fairly minimal.

The Trip Planner will show two fares: cash and Stored Trip Planner mobileValue. This is instead of the single cash fare we show now.

These prices reflect fares that are valid during the transition to the Compass system.

Please note! These prices reflect Compass and cash fares in a “fare gates closed” scenario.

This means that, until that time, your current fare MAY be different from what Trip Planner lists for you.

Single cash fare prices remain the same.

You can see this on the regular fare tables.

You can use Stored Value on your Compass Card to get the same discount as the current FareSaver tickets.

Reminder!

Currently, you can use tradition fare media (transfers, FareCards, monthly passes, etc.) to travel from the bus to SkyTrain/SeaBus without having to buy another fare.

Once all Compass fare gates are closed, tickets purchased on a bus won’t be valid for transfer to rail or SeaBus.

In the future, customers paying cash on the bus will need to purchase another fare if transferring from bus to rail or SeaBus.

This is because the traditional faremedia are magnetic strips while Compass faregates use an RFID antenna allowing you to tap your way on and off the system.

Compass customers will only pay one fare, if travelling within the 90-minute transfer window.

You can find more information at translink.ca/onezone
to help you transition to the 1-zone bus fare.

For convenient, one-stop source for customer questions and answers about the new Compass system, visit: AskCompass.ca.

 Author: Adrienne Coling

The Low Down on Sea Island’s $5 return AddFare

A ticket vending machine on the Canada Line.

A ticket vending machine on the Canada Line.

Whether you are returning to Vancouver from the YVR Airport or the New McArthur Glen Shopping Centre this weekend, don’t forget about the $5 AddFare!

The AddFare is nothing new, but if you’ve never travelled from any of the three stations on Sea Island before, the extra $5 fare may come as a surprise.

Since January 2010, the AddFare has been in place to bridge the $55 million gap in funding for the Canada Line Construction.

Determined as the best funding option with the least impact on transit growth in the region, this AddFare was a part of the agreement with the Airport Authority who contributed $300 million towards construction of the Canada Line.

The Airport Authority actually owns all three stations on Sea Island (YVR-Airport, Sea Island Centre and Templeton) with travel between these stations being free for all passengers.

And although the free ride was originally intended for YVR staff to travel between the three stations, now that the shopping centre is open, more passengers are able to take advantage of the free ride between Sea Island stops.

When is the $5 AddFare required?

Although travel is free between the three Airport Authority Stations, if you are heading to Bridgeport and beyond, the $5 AddFare is required (in addition to your regular fare) if you are starting your trip from Sea Island.

It is important to note that the YVR AddFare only applies to passengers buying fares from the ticket vending machines at YVR Airport, Sea Island Centre and Templeton station.

However, this will change when Compass is launched to the general public. At that time those with Stored Value (Compass version of FareSavers) will be charged the $5 AddFare when they tap in at one of the three Sea Island stations and tap out at Bridgeport Station or beyond.

Who’s exempt from the AddFare?

Riders with a Monthly Pass, DayPass, FareSavers, WCE Fare, U-Pass and BC Bus Pass are exempt from the AddFare. Sea Island residents and YVR employees are also not required to pay the additional fare.

Also, if you a purchase a ticket before travelling to one of Airport Authority stations, and return within the 90-minute fare expiry window, then you are also off the hook for AddFare.

If you are still uncertain whether your trip will cost you an extra $5, there is information about the AddFare posted at the three Airport Authority stations.

You can also check out TransLink’s online Trip Planner! All travel shown on this site includes the  AddFare fee in trips leaving Sea Island stations.

Author: Laura Tennant

 

 

Happy 148th, Canada!

We hope you all enjoy Canada Day!

We hope you all enjoy Canada Day!

Ohhhhhhhhhhh Canada we stand on guard for theeeeeeeeeeeee!!

I do love a good anthem.

Canada Day is this Wednesday, July 1st and there will be tons of activities happening all over the region.

Know before you go! Check out the holiday service schedule for detours and extended service.

Heading downtown Vancouver to see the fireworks at Canada Place?

Avoid those crazy long lines and pre-purchase return tickets for the SkyTrain!

Customers can buy tickets at Vancouver City Centre, Granville, Burrard and Waterfront stations.

Portable fareboxes only accept exact cash fare and tickets are valid until the end of service.

Perhaps you’re more of a Granville Island Canada Day celebrator. If you’re planning to ride your bike there, prepare to feel pampered!

BEST’S Bicycle Valet will be providing cyclists FREE, secure temporary bike storage from 9 a.m. until 8 p.m.

You can check out more details here.

Wherever you celebrate this great land of ours, let us help you get there!

Plan your route with our Trip Planner or call Customer Information at 604.953.3333.

Remember! On holidays you only need a one-zone fare for the entire system!

Author: Adrienne Coling

FREE TRANSIT

TransLink bus

PLEASE BE ADVISED THAT ALL MODES OF TRANSIT WILL BE FREE TODAY, MAY 22, DUE TO THE MAJOR DISRUPTION.

UDPATE: 12:14pm: Thank you all for your patience and understanding today. We understand the inconvenience and are happy to announce that full service has been restored to the Expo Line.

The SkyTrain disruption that was due to a fire destroying one metre communications cable is now over. Please allow time for the service to catch up to regular timings. Shuttles will continue to be used as needed to help with the flow of riders. ^ac

UPDATE: 10:43am: Follow us on Periscope at noon today (handle: TransLink BC) for a live update on the Expo Line SkyTrain disruption.

UPDATE: 10:36: For those of you who have already paid for transit today, please hold on to your tickets and/or receipts. We are working on a way to make sure you benefit from this.

UPDATE 9:29am: Trains are now able to get to and from (East and Westbound) Broadway-Commercial station. Shuttles will be in place to get people to and from downtown from this point. Please keep in mind it will take a while to get service back to regular timings.

We appreciate your patience as crews continue to work to fix the damaged communications cable caused by a fire.

We will continue to keep you updated on the Buzzer blog, Facebook, Instagram (@TransLinkBC) and Twitter (@TransLink) until the system is back to normal.

Author: Adrienne Coling

Getting to the 2015 BMO Marathon start line

Starting line

BMO Marathon starting line 2014

How are you getting to the starting line on Sunday?

Whether you are planning to run or cheer on the sidelines, make sure you TravelSmart to the race!

The race begins is in Queen Elizabeth Park and you can get there via the Canada Line Oakridge/41st Station.

Here are some helpful hints for race day:

Canada Line

The first train from Waterfront Station is at 4:48 a.m. and from Richmond Brighouse at 5:02 a.m., and extra trains will be in service until 8:00 a.m.

Portable fare boxes will be set up at Waterfront, Vancouver City-Centre and Yaletown-Roundhouse Canada Line stations.

Bus

CMBC will provide regular Sunday service and will modify several bus routes at certain times during the day to accommodate the marathon.

Shuttle Bus

Runners who pre-booked a seat on special shuttles to the start line can check departure details on the BMO Vancouver Marathon website.

The early-morning shuttle service leaves from Lougheed Town Centre, Scott Road Station, Lonsdale Quay, Brentwood Mall and Patterson Station.

Cyclists

TransLink’s TravelSmart is sponsoring BEST’s Bicycle Valet, which will offer secure temporary bike storage for up to 120 bikes, free of charge.

The valet will be open from 6 a.m. until 5 p.m. on Bute Street, between Hastings and Cordova so you can park your bike downtown and take the Canada Line to the race.

Good to Know

SkyTrain’s Expo and Millennium Lines, West Vancouver Blue Bus and SeaBus will operate their regular Sunday service. There is no Sunday service on the West Coast Express.

Know before you go! Check our Trip Planner to map out your route.
Sign up for Transit Alerts, follow us on Twitter (@TransLink) or call Customer Service at 604-953-3333.

Author: Adrienne Coling