Translink Buzzer Blog

Category: Community Events

Share your thoughts on downtown Vancouver bus service!

Trolley buses in downtown Vancouver.

Trolley buses in downtown Vancouver.

We’re looking for your feedback on bus service in downtown Vancouver!

The City of Vancouver and TransLink are teaming up to study the downtown Vancouver bus network, developing a shared vision for service over the next five years to match rider demand and the City’s transport goals.

The study is called the Downtown Vancouver Local Bus Service Review, and we’ll be gathering your feedback all summer to help us develop concepts for public discussion in fall.

For all the details, visit the City of Vancouver’s study site, or TransLink’s study page.

Why are we doing this study?

The study area for the Downtown Vancouver Local Bus Service Review.

The study area for the Downtown Service Review.

With this study, both TransLink and the City of Vancouver are aiming to establish a common vision for bus service in downtown Vancouver, especially in light of possible major street changes that offer challenges and opportunities for the downtown bus network.

Major street changes that have been made or proposed recently include:

  • Canada Line
  • Exploration of the 800-Block Robson Street as a permanent plaza
  • Potential changes to the Georgia and Dunsmuir Viaducts and surrounding areas
  • Proposed move of the Vancouver Art Gallery and potential for a new plaza in the 600-block of Cambie Street

As well, the downtown population has already more than doubled over the past 20 years, with most growth in the neighbourhoods east of Granville Street, such as Yaletown, Downtown South and along False Creek.

The study is intended to supplement to TransLink’s regular planning work in the area. The last Vancouver/UBC Area Transit Plan was completed in 2005, and the next update is not planned for several years.

(We only do one area transit plan at a time, and the current plan underway is the Northeast Sector Area Transit Plan!)

Get involved in person and online

First, join us at two open houses in June 2013:

Open House #1
Date: June 22, 2013
Time: 1 – 4 p.m.
Location: Strawberry Festival, 1447 Barclay St., Vancouver

Open House #2
Date: June 26, 2013
Time: 3 – 8 p.m.
Location: Vancouver Public Library, 350 West Georgia St., Vancouver

We will also have an online survey that will open on June 21 and run until July 12, 2013. I’ll post the link here once it is ready!

Again, for more information, please do visit the City of Vancouver’s study site, or TransLink’s study page. And tell your friends! :)

The Buzzer blog editors are speaking at the 2013 Northern Voice Conference!

Come join us at the Northern Voice conference!

Come join us at the Northern Voice Conference!

Since 2005, the yearly meet up to be at if you’re into weblogging and social media in general is the Northern Voice Conference. I wrote one of my first Buzzer blog posts when I attended the 2011 conference.

This year, myself and Jhenifer will be speaking at it! That’s right, we’ll be talking about the five plus years that TransLink has been blogging and in social media in general. Our talk is called Social Media Hits and Misses: Tales from a Middle-aged Social Media Progam and it’s on Saturday, June 15th from 9:45 – 10:45 a.m. We’ll be taking our audience through a journey of TransLink social media and what we’ve learned along the way. It’s going to be fun!

The conference is two days and runs from Friday, June 14 to Saturday, June 15, 2013. There are a lot of great talks going on, so, you’ll wanna check out the schedule before Friday!

Northeast Sector Area Transit Plan survey now live

Do you take this bus? Then you should take our survey!

Do you travel regularly in Coquitlam, Port Coquitlam, Port Moody, Anmore or Belcarra? Is so, we want to hear from you!

Be Part of the Plan!

We’ve started updating the Northeast Sector Area Transit Plan. The plan will identify a 30-year transit vision and transit priorities for the next 1-10 years for the area and is an opportunity for you to have your say on the future of transit in the Northeast Sector.

We’re in Phase 1 of the plan, trying to find out what the key issues and opportunities are for transit in the area. What do you think?

Take the survey

Tell us your thoughts by answering our online survey by 4 p.m. on Friday, June 14, 2013. Your input, along with financial and technical information, will help TransLink develop the plan, expected to be completed by fall 2014.

More to come

Stay tuned! There will be more opportunities for you to give your input on the future of transit in the Northeast Sector coming up in future phases.

Two more real rider stories to share: plus check out our 2012 annual report!

Happy Friday everyone!

For your Friday fun post, we’d like to share two more real rider stories we made as part of our 2012 annual report work. Above, check out the story of Mike Lazzaroni, who commutes via West Coast Express and Canada Line to YVR. And below, the story of Lisa Moffatt, who carpools, cycles, and takes transit between Vancouver and Langley.

And make sure to check out our 2012 Annual Report, to see how TransLink performed last year! We’ve done well on efficiency, effectiveness, and reliability: there’s a great infographic describing the highlights.

Notes from TransLink’s 2012 AGM at Chuck Bailey Recreation Centre

TransLink board chair Nancy Olewiler, Chief Financial Officer Cathy McLay and  CEO Ian Jarvis at TransLink's 2012 AGM

TransLink board chair Nancy Olewiler, Chief Financial Officer Cathy McLay and CEO Ian Jarvis at TransLink’s 2012 AGM

It was a full room at TransLink’s 2012 annual general meeting (AGM) at Chuck Bailey Recreation Centre on May 29, 2013!

Roughly 80 people were in attendance. Bob Paddon, Executive Vice President of Strategic Planning and Public Affairs, kicked off the meeting.

Nancy Olewiler, TransLink board chair, spoke about the function of the board and acknowledged the challenges of 2012. Those challenges included TransLink opening its books several times and having to make tough decisions that had to be made to ensure TransLink is fiscally responsible. She concluded by talking briefly about the funding discussions TransLink is currently having with the province, the mayors of the region and the people of Metro Vancouver residents.

TransLink’s Chief Financial Officer and Executive Vice-President Finance and Corporate Services, Cathy McLay, took to the podium next. Cathy spoke about how TransLink focused on efficiency in 2012. That focus on efficiency built on measures which were already underway previously. Those efficiencies included the following:

  • Reduced management and professional positions (since 2008)
  • Reduced overtime and labour costs
  • Decreased fuel use by using more fuel-efficient vehicles
  • Locked in fuel contracts up to a year in advance making fuel costs more predictable
  • Reduced the cost of buying goods and services
  • Optimized our bus service
  • increased ridership revenue – in 2012, we had 3.5 per cent growth in total transit revenue

Interspersed between speakers three of the four real rider stories were played. Here’s Myra Buenaflor’s video:

Ian Jarvis, TransLink CEO, was the last to speak. Ian spoke of the value TransLink brings to the people of the region. He spoke of the number of people TransLink moves, improvement to service and reliability and how critical the transportation network is for people who live here and the Metro Vancouver economy. Ian finished with his vision for the future, TransLink’s role in planning for the region and asking the question of where we want to be in the future.

Here are a few of the highlights of TransLink’s 2012 results:

  • 239 million transit trips delivered in 2012, ­ six million more than the previous year ­by better matching service to travel demand.
  • Customer satisfaction reached an all-time high of 7.7 out of 10.
  • Transit productivity was up, with boardings per service hour reaching their highest level of the last five years.
  • Operating costs per revenue passenger were lower in 2012 than five years ago ­ down by nearly 10 cents per customer to $3.76.
  • TransLink’s vehicles travel farther before they need major repairs, with a 128 per cent improvement in rail since 2008 and a 78 per cent improvement in bus operations. This means fewer spare buses are needed and costs are kept down.
  • Crimes against people on the transit system were down 8.75 per cent compared with the previous five-year average.

View the webcast online

If you weren’t in attendance at the meeting, you can watch the live webinar! This webinar link is the best way to watch the meeting since it’s split screen, so you can watch the live meeting alongside of the slides.

I’ll update this post when we upload the AGM to our YouTube page. UPDATE: Here’s the YouTube link to the webcast!

Questions

We had a lot of questions from audience members at the AGM. There were a few about HandyDart as well as questions about hours of operations, level of service and access to power for personal electronic devices on transit.

We also had a good amount of questions that came in online. We’re still going through all of them and finding answers. Please be patient!

Thanks to everyone who participated in the AGM! See you next year!

Take part in the TransLink 2012 annual general meeting in person or online May 29, 2013!



Ken Bampton is one of the many riders who rely on the transit system run by TransLink every day. He’s the first of our four real rider stories!

Our annual general meeting is tomorrow! Besides the main presentations of our accomplishments and financial highlights in 2012, we’ll be showing four videos of real riders on the system. We had a good time shooting these stories of four different perspectives and four different ways people use transit in Metro Vancouver.

If you’d like to participate in our AGM, you can do so from the comfort of your home or in person. Here’s how:

Participate online:

The AGM will be webcast. Just click on this webcast link, fill in the required fields (first and last name and email address), then click on the “TransLink’s 2012 Annual General Meeting” stream.

If you’d like to ask a question which can be read on your behalf during the AGM question and answer period, you have a few options:

  • submit your question at any time during the webcast by clicking the “Ask your question” on the webcast page itself.
  • Ask you question in the comments section of this or the previous buzzer blog post on the 2012 AGM
  • Tweet your question to @TransLink with the hashtag #translink2012
  • email us your question before or during the AGM.

Attend the meeting in person:

The AGM will be held in Surrey at the Chuck Bailey Recreation Centre near Gateway Station. The meeting will take place between 9:30am-10:30am on Wednesday, May 29, 2013.

Please note, we’ll have limited time to answer all of the questions we get in person or online. However, if we can’t get to your questions tomorrow morning, we’ll do our best to answer them after the AGM.

We’re looking forward to tomorrow morning! See you there or online!

Come to the TransLink 2012 annual general meeting on Wednesday, May 29, 2013

Come join us at Chuck Bailey Recreation Centre - just one block from Gateway Station!

Come join us at Chuck Bailey Recreation Centre – just one block from Gateway Station!

It’s annual general meeting time at TransLink. This year we’re holding our 2012 AGM in Surrey at the Chuck Bailey Recreation Centre near Gateway Station. The meeting will take place between 9:30am-10:30am on Wednesday, May 29, 2013.

After the main presentation on our accomplishments and financial highlights of the past year, there will be a question and answer period. If you will be joining us that day, you can ask your question in person. If not, you can either post your question here, or tweet it with the hash tag #translink2012.

Please note, we’ll have a limited amount of time for questions and answers at the AGM, so, we’ll be unable to have every question submitted online or in person answered at the meeting. However, like with regular questions on the blog, we’ll try our best to get your questions answered as quickly as possible and posted in the comments section of the blog or on twitter.

Also, if you’re unable to attend in person, check the blog next week for information on how you can watch the AGM online.

We look forward to seeing you in person or online on the 29th!

 

 

The last two days of the Leading the Way Youth Summit

Speed networking at the summit

Speed networking at the summit

Wow, the last two days of the summit were a world wind! I really can’t believe the weekend is already over. The summit started last Friday and ran until Sunday night. An unbelievable amount of organization and work was packed into structured 14-hour days and late night conversations.

After the settling in and housekeeping of Day 1, Day 2 was jammed packed with all types of activities.

Following an early morning breakfast at 8am, the delegates were loaded onto a chartered Calgary Transit bus and taken on a tour of the city’s transit-oriented communities. Then, promptly at 10:30am, the group unloaded the bus and walked into a professional development session at the downtown campus of the University of Calgary.

Dubbed “Speed Networking and Sponsored Speeches”, the idea was to use a speed-dating model for young delegates to meet professionals who work for either a transit authority or private companies with some connection to transit or environmental initiatives. Delegates were given five minutes with each professional before a bell was rung, and they had to move onto speaking with the next professional. Sitting in on a few of these speed meetings, I found the concept to be a truly one-of-a-kind experience. The opportunity to have access to this many professionals in such an informal environment was truly unique.

Saturday afternoon was filled with a lunch/career fair and a workshop about partnering with business and working with stakeholders.

After a 15-minutes break to catch their breaths, the delegates met with their CUTA 2013 Workshop partners to frantically work on their pitches for their transportation project. As mentioned in my last post, the winning pitch would receive $5000 to kickstart their idea.

C-Train dance party!

C-Train dance party!

After dinner, the delegates where taken to the guts of Calgary Transit’s LRT (Light Rapid Transit) system, known as the Oliver Bowen LRT Maintenance Facility, for a technical tour. Afterwards, they were whisked away onto a private non-stop, three-car DJ party train! Yup, complete with streamers, dimed lights and thumping tunes, delegates got a chance to unwind, get to know each other better and get a free and unique tour of the system’s newest line out to North West Calgary.

It was another early start for delegates on Sunday. They were given the choice to attend two of the following four sessions of speakers followed by a question and answer period: Transit and Accessibility, Transit Planning in Small and Large Communities, Transit and the Aging Population, and Linking Active Transportation and Transit.

There was a short break for lunch, then two more sessions for delegates to choose from: Carsharing – A Key for Sustainable Transportation or Media & Communications. I was one of the speakers at the latter session along with Matthew Blackett, Publisher and Creative Director of Spacing Magazine, and Tony Seskus, Assignment Editor of the Calgary Herald.

Matthew had some great insights into how technology can really get people involved in the dialogue of public transit. Tony had some indispensable advice on how you can get the media to cover your story, cause or event.

My chat was about TransLink’s history in social media and how we can continue to connect with our online audiences in the future. I had a great time answering some very insightful questions in the Q & A period.

The summit ended off with the fruits of the hard work of delegates’s group work. For a two-hour period, each of the nine CUTA 2013 workshop groups presented their pitches to an expert panel.

Cheers at the end of a long and fun weekend.

Cheers at the end of a long and fun weekend.

Mimicking the Lion’s Den TV program, delegates had five minutes to convince the panel that their ideas were the most worthy for the $5000 kickstart prize.There were some fantastic and creative ideas, especially considering that these groups of delegates had never worked together before and had only a few hours to come up with their ideas, make digital or analogue presentation aids, then pitch them with enthusiasm.

The prize went to a rewards program much like Air Miles, but for public transit. Instead of getting points when you buy gas for a private vehicle, with this group’s idea, a more sustainable choice like taking public transit would gain you points that could be redeemed for rewards instead. The pitch included a PowerPoint of images of a smart phone application called Green² where users would be able to track how many kilometers they travelled on public transit using GPS technology and be awarded points based on this distance.

I spoke with Alex from Ladner, BC, who was the main presenter for the group (and a very good one, I might add).

Why did you decide to apply to be a delegate for this year’s summit?

Alex: Someone told me about the conference. I’m really passionate about transit. I haven’t been involved in the working of it before, but I knew I wanted to be part of it. I had no idea that transit was so complex, such a hot topic and can be so leading-edge. It’s amazing how much work there is to do, how much potential there is, how much opportunity there is in the industry, and I can’t wait to get more involved!

This was probably the most eye-opening conference I’ve ever been to.

How old are you?

Alex: Nineteen.

Are you in school?

Alex: I just graduated from Delta Secondary in 2012. I go to Langara College and am studying computer science part-time. I’m going to BCIT next year to study computer information systems administration.

I saw an opportunity with all of the smart card systems on tying together all the data collection available and making it accessible to users, and that’s what I presented on today.  There’s been reward programs for travelling and burning fossil fuels; however, there haven’t been any rewards programs for taking transit. If we can get people to see the value of taking transit and make the data available by using more smart cards, we can really give people a picture of what they do on transit, the role that they play and reward them for it.

What were your thoughts about the summit before you came?

Alex: I thought it was going to be some dry lecture thing and not as interactive as it turned out to be. I’ve had some amazing experiences here.

Now that the summit is over, what are your thoughts?

Alex: I can’t wait to get started. I’m probably going to be doing an urban planning degree at some point in the future. I’m so looking forward to getting involved in the industry. If I can tie in IT and transit, that’s my dream job.

If you have any interest in public transit, apply to go to this summit. It’s a great experience. I highly recommend it. I give this summit an 11 out of 10. It was awesome!

Alex’s enthusiasm for the weekend was mirrored in the hollers and cheers of the entire delegate group, organizers, speakers, facilitators and volunteers during the closing remarks by David Cooper, a Senior Transit planner with Calgary Transit and chief summit organizer, Sunday night.

Now that this year’s Western Youth CUTA summit has come to a close, plans will need to be made for the next summit in 2015, which will be held in either Edmonton, Winnipeg or Vancouver.

Leading the Way Youth Summit starts today!

Opening remarks at the 2013 Leading the Way Youth Summit 2013

Opening remarks at the Leading the Way Youth Summit 2013

The sixth instalment of CUTA’s youth summit, also known as the Leading the Way Youth Summit, began today in sunny, yes sunny, Calgary, Alberta.

Welcome to the summit!

Welcome to the summit!

The summit is a meeting of young Canadian minds and transit professionals aimed at sharing ideas about the future of transit. Delegates from across Canada were selected months ago to take part in this weekend of workshops, projects, tours,  and indispesible knowledge and new friendships.

The first day officially kicked off with a dinner featuring some keynote speakers. David Cooper, who I interviewed earlier, was the master of ceremonies for the event.

Doug Morgan of Calgary Transit did a quick overview of the current state of transit in Calgary . He set the tone for the weekend as a fun and innovative way to share ideas. Doug also spoke about ran through Calgary’s strategic plan for transit called Route Ahead.

Next up was Don Mulligan, Transportation Planner for the City of Calgary. He spoke about his work on a document called Plan It Calgary, which looks at what Calgary could look like 60 years from now (two generations).

Councillor Brian Pincott of the City of Calgary followed Don and spoke about their vision of planning their city, ImagineCalgary. The overarching theme of his talk was about building a city for people.

Metro Vancouver delegates at the Vancouver airport

Some Metro Vancouver delegates at the Vancouver airport

Kevin Joll of Red Deer Transit and Chair of the P & T CUTA Chapter spoke about Transit 2040, a vision for public urban transit for the next generation. He also spoke about the short history of CUTA youth summits wthat started in Vancouver in 2008.

Peggy Hunt, TransLink’s Manager of Government Relations and Chair of the BC CUTA Committee, was the last to speak. She spoke about both BC Transit and TransLink with an emphasis on governance. Her speech provided the valuable nuts and bolts of just how transit in BC is governed for an audience who just may be the future of transit professionals in Canada.

Peggy Hunt, TransLink's Manager of Government Relations and Chair of the BC CUTA Committee

Peggy Hunt, TransLink’s Manager of Government Relations and Chair of the BC CUTA Committee

The evening finished off with delegates breaking off into groups to start work on their collaborative projects for the weekend. Called the CUTA 2013 project, delegates are given the opportunity to pitch project ideas to an expert panel. The winning pitch will be given funds toward making their project happen.

Talking to delegates with backgrounds like planing, landscape architecture, cartography and law, the one common sentiment for the summit is an excitement about new ideas and new connections to be made this weekend.

Over the next two days, delegates will be working hard and learning a lot. Yours truly will be there to document some of the weekend and even give a speech about how social media is playing a larger role in connecting transit authorities with audiences of transit riders online. Here’s to a great weekend!

Getting to and from the Sun Run, April 21, 2013

Time to lace up your shoes Metro Vancouver!

Get your shoes laced up Metro Vancouver!

It’s that time again for another Sun Run. I participated a couple of years ago, and it’s a lot of fun!

We’re extending transit services on Sunday to accommodate the increase in ridership before and after the race. A complete list of all the changes can be found here. Here’s the imporatant info:

SeaBus will start operations one hour earlier than normal, with the first sailing leaving Lonsdale Quay at 7 a.m. and sailings every 15-minutes until 3 p.m.

SkyTrain’s Expo and Millennium Lines will start service half an hour earlier. The first train will leave King George Station at 6:38 a.m. and Lougheed Station at 6:45 a.m. SkyTrain will also operate “rush hour” level service prior to the start of the race  and also in the afternoon until the crowds clear. It will then resume its regular Sunday service.

Canada Line will begin at the regular time of 5:05 a.m. and will provide additional service for crowds headed downtown prior to the start of the race. It will then resume its regular Sunday service.

West Coast Express will operate a special Sun Run Train. It will depart Mission City Station at 7 a.m. for the trip into downtown Vancouver and will leave Waterfront Station at 1 p.m. for the return trip. Information on fares for West Coast Express can be found at translink.ca under “Fares and Passes.”

Coast Mountain Bus will provide its regular Sunday service, but with a number of detours in effect, diverting away from the Sun Run race route in the West End, Burrard Bridge and 2nd Avenue in Kitsilano. Buses that normally use Georgia will travel along Pender Street between Cardero and Richards streets.

West Vancouver Blue Bus will also provide its regular Sunday service, with additional service in the morning from 25th and Marine and have extra buses available after the run.

For cyclists, TravelSmart is again sponsoring BEST’s Bicycle Valet which offers secure temporary bike storage for up to 150 bikes, free of charge, at Gate F on the second level of BC Place. Cyclists are reminded that due to crowding and safety concerns, they may not be able to take their bikes on SkyTrain until the crowds have cleared.

Remember, Sunday fares (adult price $2.75 and concession $1.75 for all zones) will be in effect on race day. Good luck to everyone who participates on Sunday!

 

Help wanted: volunteer to advise the Northeast Sector Area Transit Plan

Out for a stroll in Coquitlam. She could be on our Public Advisory Committee!

Out for a stroll in Port Moody. She could be on our Public Advisory Committee!

Are you interested in transit in your community? And do you live, work, or study, in Coquitlam, Port Coquitlam, Port Moody, Belcarra, or Anmore?

Well, TransLink needs your help!

We’re looking for people to sit on a new Public Advisory Committee (PAC), to provide community perspective into our newly-launched Northeast Sector Area Transit Plan process.

If you’re interested, there’s more info and an application form over at translink.ca/nesatp. Applications, submitted online or through the mail, are due March 18, 2013.

What’s an area transit plan?

TransLink’s area transit plans identify long-term visions and near-term priorities for an area’s transit network and are undertaken for seven areas within Metro Vancouver.

The plans consider community input, current and projected land use and growth and transportation-related data findings, such as automated passenger counts. The Northeast Sector Area Transit Plan will coordinate transit planning with municipal land use planning while considering the future of the area.

Stakeholders and the public will have a variety of opportunities to provide feedback during the 18-month process, including through public consultation events and online surveys.

Check out the Area Transit Plan program overview page for more detail!

Don’t miss out on the Leading the Way Youth Summit

Time to get those applications in!

Time to get those applications in!

Calling all aspiring transit planners and those young people who’re just interested in transit in general! The deadline for the Leading the Way Youth Summit, happening in Calgary, May 10-12, 2013, is this Friday,  March 1, 2013!

That means you only have a couple of days to get your application in. There are a few spots left, so, if you’re sitting on the fence about attending, I suggest you go for it! Remember, travel to and from summit, accommodations and meals are covered!

Good luck with your applications and enjoy the conference everyone!

Leading the Way Youth Summit

For those with a love for transit and sustainability there’s a wonderful event happening in Calgary between May 10-12, 2013. The Leading the Way Youth Summit is put on by the Prairies and Territories Chapter and the BC Committee of the Canadian Urban Transit Association and hosted locally by Calgary Transit. TransLink put on a version of this summit in 2011 and it was a fantastic experience. Here’s a link to some of the past posts we’ve written about the summits.

Youth who attend this year’s event will have the opportunity to learn, share ideas, network, and explore career paths with like-minded peers and professionals in transit and related industries. Inspiring speakers, sessions on best practices in transit and sustainable transportation, a career fair and social activities are just some of the fantastic events to enjoy during the weekend.

If you’re interested in becoming a delegate, the application deadline is Friday, March 1, 2013. To find out more or to apply go to LeadingtheWayYouthSummit.com. If you have any questions, please feel free to email the people in charge of the summit directly.

Speaking of the people in charge of the summit, I asked the main person in charge, David Cooper, a Senior Transit Planner with the Calgary Transit, a few questions about the summit and himself: Read more »

Bus Driver Appreciation Day 2012 at Vancouver Technical School

Vancouver Technical students ready to thank bus operators on the route that serves their school.

Here’s a pleasant way to spend a morning: hanging out with a big group of enthusiastic high-school students handing out good cheer to our bus operators! Today Vancouver Technical Secondary School students held their fifteenth annual Bus Driver Appreciation Day (here’s some background about the event). The school is located on Broadway and is served by the #9 bus route. Many of the students get to and from school by bus, so they hold this event each year to say thanks to our operators. Some of the students have been participating in this event since they started at the school. Read more »

New public art on Main Street including the #3 bus route

Interior cards turned art installations on the #3.

Did you notice something different on the #3 today? Three articulated trolley buses have been included in an art installation called Memento by artist Gisele Amantea.

Memento comprises a permanent public sculpture and a suite of temporary artworks conceived to reflect the historic and the evolving material culture of Main Street.

Untitled (Poodle), is a 7-foot cast aluminum representation of a porcelain poodle figurine perched on a platform atop a 25-foot steel pole. It’s located on the west side of Main Street in Vancouver in the block between 17th and 18th avenues. The suite of temporary artworks, on display until the Spring of 2013.

Want to know more? Check out this .pdf. Enjoy!