It was a packed house at TransLink’s 2013 Annual General Meeting (AGM) at the new Surrey City Hall on Wednesday, May 28 as hundreds joined us to hear more about our accomplishments and financial highlights of the past year.
In 2013, TransLink achieved $16.3 million in efficiencies and reduced costs while maintaining strong customer service ratings. Other achievements shared at the AGM include:
- $248 million invested in infrastructure and transit fleet upgrades to keep the transit system in good repair today, and for years to come.
- 58,600 new bus service hours for the new 555 bus route between Langley to New Westminster over the Port Mann Bridge, and for the new King George 96 B-line.
- Transit customer satisfaction ratings of 7.6 out of 10.
- 1,760 fewer tonnes of CO2 emitted by reducing bus idling by 161,000 hours since 2009.
- 10,000 customers participated in Compass Card Beta test, and 80,000 Compass cards are now in circulation.
- Moved an estimated 233.9 million transit passengers in 2013.
2013 Annual Report
TransLink’s Annual Reports highlight the accomplishments of each fiscal period. The Reports are prepared under the direction of the Board of Directors. Each report contains performance measures, selected by the Board, as well as a consolidated Financial Report.
» Read the 2013 Annual Report
Questions and Answers
Due to time constraints, we were unable to get to many of the online questions, but fear not! We have gotten you the answers!
Please note: questions may have been edited for clarity.
Why aren’t there power outlets on the buses and SkyTrain? There are power outlets on the SeaBus and West Coast Express, so why can’t they be on the buses and SkyTrain as well? In the US, there are power outlets on every single bus, so why can’t that happen here? –Richard via email
Convenient outlets on SkyTrain cars and buses are not considered necessary most passenger trips are short – the typical passenger trip is about 17 minutes. The cost of putting in the wiring and outlets in an already crowded space would likely be significant. Furthermore, electronic devices plugged into power outlets are likely to be an obstacle for the smooth flow of the heavy traffic in and out of SkyTrain cars.
I would like to know if you [TransLink executives] regularly use public transit in the Metro Vancouver area? This will tell me if you are aware firsthand what issues us transit commuters are faced with. –Chris via email
All executives at TransLink do frequently use transit, particularly when traveling to meetings around the region.