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Translink Buzzer Blog

Category: Community Shuttle

New “low-floor” community shuttles a first for TransLink

Five “low-floor” community shuttles are now in service in the North Shore as part of a pilot.

We’re making transit more accessible for our customers!

West Vancouver Blue Bus is currently piloting five “low-floor” community shuttles on North Shore routes, including the C12 Lions Bay/Caulfield and the 251 Queens/Park Royal.

These shuttles, which seats 20 people and includes space for four standees and two wheelchairs, are a first at TransLink.

The low floor and ramp makes it easier for all customers, including those with mobility challenges, to board the bus. This is whether they have walkers, strollers or scooters, or simply someone with a stroller or two-wheeled shopping cart. Read more »

New community shuttle buses arrive for Bowen Island

The first of three brand-new community shuttles for Bowen Island entered service this week.

Hey Bowen Island! Exciting news—the first of three brand-new community shuttles has arrived.

Vehicle number 17549 entered service this past Wednesday on the C10 Bluewater and C11 Eagle Cliff routes after First Transit operators and management received a thorough operating orientation.

Read more »

New permanent C9 routing starts April 3!

New C9 Route

New C9 Route

On April 3, 2017, the C9 New Westminster Station/Lougheed Station will now permanently travel through the Fraserview neighbourhood in New Westminster via Cumberland and Richmond streets.

Construction of a new bus-only turning light by the City of New Westminster is complete and, as a result, the C9 will be able to make a fancy left-hand turn onto East Columbia Street.

Travelling to New Westminster or Lougheed Stations?

Make your way to any in-service bus stop on Cumberland Street (bus stop #60079, 60166, or 60167).

C9 bus stops

Bus stops

Did you know?

Permanent changes to the C9 are being implemented as a result of the 2015 Transit Network Review.

TransLink consulted the public and as a result, we received more than 12,000 completed surveys and hundreds of emails, letters and phone calls.

Thank you to residents and those who participated in the 2015 Transit Network Review.

Author: Jessica Hewitt

Transit for Remembrance Day

Lest we forget

Lest we forget

Once again, TransLink and its operating companies will provide free transit to veterans and members of the Armed Forces and Coast Guard this Remembrance Day, Friday November 11, 2016.

“Providing free transit service is one small way we can honour and thank the brave men and women who protect freedom for not only every Canadian, but our neighbours around the globe.” – TransLink CEO Kevin Desmond.

Here’s how it will work:

One accessible fare gate will remain open at all SeaBus, SkyTrain and Canada Line stations from the start of service to 6:00 p.m. and transit will be free all day on buses.

Ordinary and Life Members of the Royal Canadian Legion, Army, Navy and Air Force Veterans, Korean Veterans Association, Armed Forces and Coast Guard are invited to ride free on all conventional TransLink services, HandyDART and Canada Line YVR Add-Fare.

*Please note* the West Coast Express will not operate on Remembrance Day.

Veterans and eligible members are not required to tap their Compass Cards but please have your membership card ready to display or appear in uniform when boarding buses or entering a fare-paid zone.

For the rest of the public, transit is operating on a holiday schedule and you will only need a one-zone fare for travel across the network.

We will also be observing a moment of silence at 11:00 am, with all SkyTrain, SeaBus, and buses observing this moment at the stop reached closest to the hour.

All TransLink and operating company properties will fly their flags at half-mast.

Service returns to regular weekday schedules for all modes on Monday, November 14.

You can find more information on our Holiday Service page.

Author: Jessica Hewitt

C9 Community Shuttle takes a temporary detour

Community Shuttle
Attention all C9 riders!

To accommodate City of New Westminster construction of a bus-only turn signal, the C9 will be temporarily detoured starting in September.

Click the map below to see a larger version of the detour.

C9 detour
Taking the C9? Make your way to any of the following stops:

  • 58742 – NB Richmond @ Miner
  • 52328 – SB Richmond @ Miner
  • 52327 – SB Richmond @ Seymour Ct

From New Westminster Station (Bay 5): via McNeely St, Carnarvon St, 8 St, Columbia St, Richmond St, Jamieson Ct, turn-around, Jamieson Ct, Richmond St, Miner St, Cumberland St, Richmond St, E Columbia St, North Rd Gatineau Pl to Lougheed Station.

From Lougheed Station (Bay 10): via Gatineau Pl, North Rd, E Columbia St, Richmond St, Miner St, Cumberland St, Richmond St, Jamieson Ct, turn-around, Jamieson Ct, Richmond St, Columbia St to New Westminster Station.

Once construction is complete, these stops will remain in service, with a new stop added to the corner of Cumberland St and Richmond St.

Did you know?

Permanent route changes to the C9 are being implemented as a result of the 2015 Transit Network Review (TNR).

Last October and November, TransLink consulted the public and as a result, we received more than 12,000 completed surveys and hundreds of emails, letters and phone calls.

To-date, 14 of the 26 approved packages consulted on have now been implemented. Some route changes, like the C9 have been phased in.

For more information on the Transit Network Review, visit translink.ca/tnc.

Author: Jessica Hewitt

I Love Transit: “My Best Passenger”

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It’s here, it’s here! I Love Transit 2016 is here!

Some of the best stories of transit love come to us from our front line staff like our bus operators.

Vickie Bowne has been an operator since 1998 and has been working out out of the Port Coquitlam transit centre for the past 17 years.

Recently Vickie had, what she describes as, the the best day of her transit career thanks to her bus buddy, 10-year-old Aidan (aka her ‘best passenger’) and everyone at the PoCo depot who made HIS day!

Read on about Vickie, Aidan and the best. day. ever.

I first met Aidan about a month ago when he rode my bus.  He then got on again a few weeks later and after discussing things with him and his nurse we arranged to have Aidan tour the Poco Transit Depot.

Once there, the staff in the front office welcomed him. He was given all kinds of fun stuff!

Then the maintenance supervisor showed him the maintenance yard where the buses get fixed. We then walked through the depot and introduced him to quite a few drivers, some who knew him. He was sure in his element! 20160727_133933

He talked about wanting to work here someday. Said he could empty the fare boxes as a job, or work with computers. I told him he definitely could do anything!

When I had to get to Coquitlam for my second piece of work, Aidan was not tired and asked to join me.

When we went out to Poco Station, my transit Supervisor got him a private ride in a shuttle that just happened to be deadheading there. Aidan loved the ride in the Community Shuttle bus.

Then Aidan boarded my #152 and rode that route and stayed on for my #151 back to Coquitlam where he insisted he wanted to ride the bendy #701 bus home. We made sure that happened.

Thank you to all the drivers who introduced yourself to him! He was talking about many of you later on in the day.

Oh, and I am happy to say that according to Aidan, I am the best bus driver! Yup, and then his next comment “I am your best passenger, right?” You sure are, Aidan! Also I am suppose to print out a picture of him and I together and put it on my desk. Too cute.

What a gift to the world he is. I am blessed to call him friend.

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What does Vickie love about transit?  For her, it’s all about the connections she makes!

“As a driver I love the interaction with the people that ride our buses.  I have seen kids grow up, new refugees figuring out the bus routes, many seniors struggling to get by, and many that have passed away.  The connections we make affect their lives and I just hope that if they ride my bus it is in a positive way.”

Author: Adrienne Coling

Fall Service Changes are coming soon!

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Summer is winding down. The leaves will soon be falling, apples are coming into season and parents around the world are celebrating because… they’re going baaaaaaaaaaack!!

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With schools heading back for the fall semester sooner rather than later, our Fall Service Changes will reflect this annual ridership change.

Beginning September 5, there will be increased frequency to routes travelling to post-secondary institutions, new service on 208th Street in Langley, a new connection to the Tsawwassen Mills mall and more!

Take a look at just a few of the highlights:

  • Return of service to post-secondary institutions including BCIT, SFU, UBC and Capilano University, with increased capacity on the 49 to improve service to UBC on weekends.
  • Introducing new service to 208th Street in Langley and Highway 10 in Surrey, providing users with direct access to transit.
  • Another brand new service  will begin for passengers connecting to the new Tsawwassen malls on the 601 and faster, more direct service to the Tsawwassen Ferry Terminal on the 620.
  • Implement several recommendations as a result of the 2015 Transit Network Review to the 320, 341, 394, 501, 502, 531, 590, 595, and C63.

609 update: The 609  route adjustment to Tsawwassen Mills outlet mall will not take effect on September 5, 2016. Tsawwassen First Nation has confirmed that roadways will not be open. We will adjust routing to the mall when road and bus stop construction is complete.

Full Service Changes can be found online at translink.ca/servicechanges.

These changes are a part of our regular, seasonal service changes that occur four times each year in April, June, September and December to bring more service to more people with the resources available.

How else can you stay in touch? Sign up for Transit Alerts at translink.ca/alerts, visit m.translink.ca, follow @TransLink or call Customer Service at 604.953.3333.

Author: Adrienne Coling

Free transit on NYE for the 40th year!

This New Year’s Eve, don’t worry about driving or grabbing a pricey taxi because we’ve got your ride (and your fare) covered for the 40th year!

That’s right! We’ve been offering you a safe and free NYE ride since 1975 – the year of Monty Python and The Holy Grail, the very first season of Saturday Night Live and the first year of Dick Clark’s Rockin’ New Year’s Eve!

On December 31, you can ride free from 5 p.m. to end-of-service on all buses, SkyTrain, SeaBus, West Coast Express and HandyDART!

All modes will run on their usual weekday schedule plus some extensions to evening service:

  • Bus — Some routes will offer additional evening/late-night trips. You can check out the New Year’s Eve schedules here.
  • SkyTrain — Service will be extended by one hour and include more frequent trains throughout the evening.
    Last trains:
    – Canada Line to YVR-Airport — 2:05 a.m.
    – Canada Line to Richmond-Brighouse — 2:15 a.m.
    – Millennium Line to VCC-Clark — 1:35 a.m. Customers can also take the last Expo Line train to Commercial-Broadway to transfer to the last Millennium Line train departing at 2:36 a.m. to Lougheed only.
    – Expo Line to King George — 2:20 a.m.
  • SeaBus — Service will be extended by one hour. The last sailing from Lonsdale Quay will be at 2 a.m. and the last from Waterfront will be at 2:20 a.m.
  • West Coast Express —The offer of free transit applies to the 5:30 and 6:20 p.m. trains. The 12:55 TrainBus will be replaced by a 1 p.m. train. All other TrainBuses will depart at their regular times.

On January 1, all transit services will run on a Sunday/holiday schedule.

West Coast Express service will not be in operation on New Year’s Day.

Why not plan your trip now?
Use Trip Planner or call Customer Information at 604.953.3333.

Note: If you need service after midnight, the time must be entered as x-time. For example, put in “1:00x” instead of “1:00am”. This is because we include trips after midnight as a continuation of the previous service day, even though they fall on the next calendar day.

We wish you a very happy and safe New Year’s Eve!

Author: Adrienne Coling