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Translink Buzzer Blog

Category: Compass Card and Faregates

Donate your Compass Card to a great cause!

Compass Card Donation Bins

Moving people is what we do, and now through a new initiative with a long standing partner, the United Way Lower Mainland (UWLM), you can help!

Simply donate your new or semi-used, unregistered Compass Cards into one of our donation kiosks located around Vancouver. There are currently five donation kiosks for customers to donate their unregistered Compass Cards:

Canada Line kiosks

  1. Waterfront Station
  2. Vancouver City Centre
  3. Broadway–City Hall

Expo Line kiosks

  1. Granville Station (Dunsmuir exit)
  2. Compass Customer Service Centre (Stadium–Chinatown Station)

We hope to install more donation kiosks in the coming months at key locations around Metro Vancouver where customers are likely to tap in to their generosity and support this program and the United Way.

Transit plays an important role in helping people live full successful lives, whether it’s going to work,  job interviews, healthcare appointments or other activities that enrich their lives.

“Some of the region’s most vulnerable populations are reliant on both United Way funded programs and services – and on TransLink,” said Cathy McLay, CFO and EVP, Finance and Corporate Services, TransLink. “I am extremely proud of this new initiative and the ongoing commitment employees across the TransLink enterprise display to our United Way campaigns each year.”

To donate a Compass Card, simply deposit the unregistered Compass Card into your nearest donation kiosk. You can unregister your existing Compass Card by calling Compass Customer Service at 604-398-2042 or by visiting the Compass Customer Walk in Centre. Both the deposit and balance of unregistered Compass Cards will be converted to Compass Tickets for distribution by UWLM to selected agencies working directly with those in need.

Author: Sarah Kertcher

Compass Stored Value Minimum Load Drops to $5!

You’ve asked, and we’ve listened!

We’re happy to announce that we have lowered the minimum Stored Value load amount for Adult Compass Cards at Compass Vending Machines (CVM)! Customers can now load Adult Compass Cards at a CVM and select a minimum Stored Value of $5! This change was based on feedback received from you, our customers, requesting a lower minimum Stored Value than the original $10.

This change applies only to Stored Value at a Compass Vending Machine. When loading Stored Value online, customers can choose from a number of set options starting at $10, or can choose to “pay balance” to bring a negative balance back up to zero. Minimum Stored Value load amount for Concession Compass Cards remains at $5.

For customers wishing to load an amount outside of the set CVM, online or phone parameters, a Compass Customer Service staff member at our walk in centre located at Stadium–Chinatown Station can help. For added convenience, customers add AutoLoad to their Compass Card directly from their bank accounts to automatically renew monthly passes or to top-up Stored Value using this form.

Author: Sarah Kertcher

TransLink 2016: A year in review

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Another trip around the sun. 2016 – what a year! It’s been a busy and productive 366 (leap year) days for TransLink.

Let’s take a look back at 2016 in the world of Metro Vancouver transit!

New CEO.

In the spring, we welcomed new CEO, Kevin Desmond. Kevin came to TransLink from King County Metro Transit that serves the Seattle area.

Kevin jumped in with both feet to lead the charge of a very full and important year while emphasizing our customers’ needs, transparency and excellent service.

We’re so happy to have him at the helm!

Compass.

This word was on everyone’s lips this year!

Compass Card tap outAfter a roll out that started with Upass users then West Coast Express, the general public adopted Compass with Monthly Passes at the beginning of this year.

Then, on April 4, 2016, the fare gates closed requiring riders to tap in on buses and in and out at all gates to pay their fare.

With Compass, you can travel seamlessly across the TransLink transit network with one card! Compass also allows us to gather important data on peak periods, bus route ridership and more – helping us better plan and run the transit network.

Expo ’86.

May 2nd marked the 30th anniversary of Expo ’86 – the 1986 World Exposition on Transportation and Communication held on the north shore of False Creek.

This was North America’s largest World’s Fair and a monumental event for Vancouver that left a lasting legacy – our SkyTrain system starting with none other than the Expo Line!

SkyTrain started regular service on January 3, 1986.

100 years of the Buzzer. 

Happy birthday, Buzzer! The print Buzzer hit a major milestone anniversary of 100 years!

This free, on-transit publication began on June 2, 1916 without a name. That soon changed and it has been delivering informative, fun and interesting transit and community related tidbits to the riders of the transit system ever since.

You can pick yours up on your ride or download here.

Federal funding.

PM Justin Trudeau made some lifelong transit friends when he announced more than $900 million will be invested – by the Government of Canada, British Columbia and municipalities – in public transit projects across the province.

This important funding promise allowed the Metro Vancouver Mayors’ Council to present Phase One of the 10-Year Vision for approval. But we’ll get to that soon enough!

LTE connectivity.

Rogers and Fido customers were treated to not one but two connectivity projects allowing riders to use their mobile devices.

In July, the Dunsmuir tunnel downtown Vancouver was connected and in November, the Edmonds tunnel followed suit!

Up next? We will continue to work with Rogers to build out wireless coverage along the Evergreen Extension, Columbia Station and tunnel and in New Westminster.

#Compass1Million.

This summer we hit one million active Compass Cards.

That means that a million riders across Metro Vancouver embraced the switch to Compass and were tap, tap, tapping their way to and from school, home, work and more!

With such great news, we had to celebrate with a fun contest to thank you for using Compass!

Mark IIIs.

These beautiful new SkyTrain cars were the hit of the summer! Especially because the A/C is just oh, so cool!

Press tourThese cars rode across country – on flatbeds – to reach out region.

Each 4-car set is fully articulated (you can walk from one end of the train to the other), has more room for standing passengers, wheelchairs, bikes, strollers and riders with luggage plus, they are more environmentally efficient!

Transit riders and enthusiasts eagerly awaited the first trip on August 18th and our Mark III VIPs got a front seat for the journey!

SkyTrain Wedding.

Something old, something new, something borrowed something… transit? Hey, whatever floats your SeaBus!Congratulations Nathaly and Jeff!

Jeff and Nathaly met on Canada Line and it was their dream to get married on transit.

Enter a white (naturally) Mark II SkyTrain, a full band, wedding guests and one interloping Buzzer blog writer and you’ve got a SkyTrain wedding!

It was a distinct pleasure to document this lovely couple’s big day aboard our beloved SkyTrain at Stadium–Chinatown Station.

I Love Transit Week.

I love transit week is a time for enthusiasts of all ages can say loud and proud, “I LOVE TRANSIT!”

Poems, colouring contests, a special Buzzer, HTC opening tour, kids camp and more – we felt the transit love from riders of all ages at a variety of events.

Interested in participating in next year’s festivities? Keep your eyes peeled for rumblings on the Buzzer blog in spring!

Hamilton Transit Centre.

In one September weekend we said goodbye to North Vancouver Transit Centre and hello to the brand new HTC building in Richmond! HTC

Did you notice? If not, that’s a good thing! CMBC made the seamless transition from one TC to the other and got your buses on the road from their no locale A.S.A.P.

Hamilton Transit Centre has capacity for 300 forty-foot buses, including up to 80 community shuttle buses and 150 Compressed Natural Gas (CNG) fuelled buses.

HTC performs three functions: dispatch, fuel and wash service as well as maintenance for buses servicing the Richmond, New Westminster, Burnaby and Vancouver areas.

Pattullo.

Opened in 1937, this bridge is one of the busiest Fraser crossings in the region. So, it’s unsurprising that while we go ahead with plans to build a new bridge, this ol’ girl needs some safety upgrades in the interim.

We know the evening and weekend closures impacted a lot of drivers and we appreciate your patience as we rehabilitated the crossing to ensure its safety for all.

Repairs included:

  • milling off the asphalt surfacing from the deck
  • removing all deck concrete down to the top layer of rebar
  • repairing concrete delamination and cleaning or replacing rebar
  • repaving the deck area with a concrete overlay

Crews managed to finish early allowing for goods and people to move freely over the Pattullo Bridge once again .

CUTA.

CUTA is the Canadian Urban Transit Association and this year’s Fall Conference and Transit Show happened right here in Metro Vancouver on November 5-9.

This year’s theme was Inspiring Sustainable Change with a variety of seminars and speakers discussing today’s demands, tomorrow’s challenges and the possibilities for transit in our country and around the world.

TransLink had many speakers engaging with experts and transit enthusiasts from around the globe. Including CMBC’s Derek Stewart who spoke about the impact of climate change to transit agencies.

New Westminster upgrades.

We are upgrading SkyTrain Stations across the rapid transit network.

New Westminster was one of them. I say was because the work is done! On November 21, we officially completed and opened the overhauled station for riders to use and enjoy!

The completed upgrades at New Westminster Station include:

  • A new elevator and escalators to improve access for customers with disabilities
  • Improved lighting throughout the station
  • Glass panels to replace the mesh screens and improve station visibility from street level
  • Better integration with the surrounding community to make it easier to connect to and from the SkyTrain system
  • New public art that improves the experience of riders

10-year vision.

Our region is growing and along with that comes greater need for public transit.640x194_buzzer_blog-01

The Mayors’ Council 10-year Vision Phase One was approved by the TransLink board and council on November 23.

Along with the federal and provincial funding promised in June, municipalities will pitch in their share with TransLink for some much needed transit upgrades and projects.

Phase One improvements in 2017, 2018, and 2019 include:

  • 10% increase in bus service
  • 15% increase in HandyDART service
  • 20% increase in rail service
  • New or expanded transit services for neighbourhoods that currently have few or no transit options today
  • Safer walking and cycling routes
  • Reduced traffic congestion by fixing bottlenecks on major roads

Metro Vancouver residents will start to see added service in the new year with much more to come in the coming months and years!

Evergreen.

Sometimes, it IS easy being green! EmeansGo

On December 2, the Millennium Line Evergreen Extension opened to great excitement despite the rainy weather!

The community celebration at Coquitlam Central Station ran all day with riders eagerly awaiting the first official ride on Evergreen.

With this extension, TransLink has the longest, automated, driverless rapid transit system in the world!

Twitter Heroes.

If you’ve ever called 604-953-3333 or tweeted @TransLink, you’ve interacted with CI (Customer Information).

This crew works tirelessly to help keep riders informed on specific routes, transit timings, disruptions, detours and all things transit related!

Started in 2010 as a pilot project, to date our followers have reached over 135,000 people and CI has sent out 295,039 tweets!

A big thank you to these awesome people who keep us moving!

Well, that about wraps it up. We can’t wait for what 2017 will hold for our region and transit!

Author: Adrienne Coling

Now you can tap, tap, tap your way into bike parkades with Compass

Compass is now integrated into our bike parkades!

This means you can easily use one card for transit travel and storing your bike with your Stored Value.

Using your Compass Card at the bike parkades is as easy as 1, 2, 3!

#1: Get a Compass Card.

#2: Register your card at compasscard.ca.

#3: Enroll in the Bike Parkade program.

Use of the parkades only costs $1 per day, up to $8 per month!

Here are some tips for using the bike parkade:

  • Make sure to remove your helmet and any or panniers from your bike
  • Lock your bike to the rack with a sturdy lock
  • Keep your Compass Card with a positive balance to use the parkades

For more information watch the video above and check out translink.ca/bikeparkade.

*Yes, that is our very own Buzzer blog contributor, Jessica! Autographs are available upon request*

Author: Adrienne Coling

I Love Transit: Don’t forget to share your transit love and keep tapping your Compass Card!

I Love Transit 2016

It’s mid-I Love Transit Week and we’re loving all the things you’re sharing with us! Don’t forget to share the #ILoveTransit love online and in print.

Yesterday we did a Facebook Live about I Love Transit as well as the data we collect with Compass. I had the please of being joined by one of our senior planners to tells us all about the data we collect and why it’s important to always tap your Compass Card.

Spoiler alert – we need the data you provide by tapping your Compass Card to make sure we’re providing the right amount of service to get you where you’re going!

Have a watch and ask us any data or I Love Transit questions you have. We’re standing by!

Author: Robert Willis

Congrats to our #Compass1Million winners!

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A few weeks ago, we hit one million active Compass Cards!

To celebrate we wanted to thank you, our customers, who embraced Compass and use it to tap, tap, tap their way across the system.

Hence the awesome #Compass1Million contest!

We had 500+ entries and the lucky eight chosen at random will receive $50 of Stored Value on their Compass Card and a nifty transit prize pack.

Congratulations to our winners!

Jason – Surrey (Twitter)
Ben – Vancouver (Instagram)
John – Port Coquitlam (Twitter)
Jeannie – Vancouver (Instagram)
Michal – Vancouver (Twitter)
Claire   (Twitter)
Katelyn – Surrey  (Facebook)
Romela – Vancouver (Twitter)

Thank you to everyone who took pictures with us out on the system, shared the photos across social channels and celebrated one million Compass Cards with us!

Did you miss this contest? Fret not!
Stay tuned to the Buzzer blog for many more contests coming up for
I Love Transit, Mark IIIs & more!

Author: Adrienne Coling

Added service for the Honda Celebration of Light!

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Canada’s fireworks show – August 1, 2015 (Courtesy of GoToVan)

Summer means festivals, getting outdoors more and fireworks!

We are so lucky to be treated to the Honda Celebration of Light again this year!composite_14690452769840

Here are the dates for these sparkling displays:

Saturday, July 23 – Netherlands

Wednesday, July 27 – Australia

Saturday July 30 – U.S. A. (DISNEY!!)

All shows begin at 10 p.m.

To make sure everyone can get to and from these spectacular events, TransLink has added more service for all three nights to accommodate the fireworks at English Bay.

Added service

West Vancouver Transit

West Vancouver Transit will operate additional service go to and from Downtown Vancouver before and after each event. There will be additional 255 Service to Lynn Valley from Dundarave.

SkyTrain Expo/Millennium/Canada Lines will run additional trains beginning mid-afternoon, at near-peak service levels lasting well past the end of the events.

Expo Line: Last train will leave Waterfront for King George at 1:16am, with connections to the Millennium Line at Commercial-Broadway.

Millennium Line: Last train to Lougheed will leave Waterfront Station at 1:11am

Canada Line: Last train will leave Waterfront for Richmond-Brighouse at 1:15am

West Coast Express: WCE will offer a special train on July 30 only, leaving Mission City at 7 p.m., arriving at Waterfront Station at 8:15pm The return train departs Waterfront Station at midnight, arriving back at Mission City approximately 1:15am.

SeaBus will provide extra and extended service for each of the Celebration of Light events.

  • July 23, 27 and 30: We’re extending our 15-minute service until 12 a.m., and then every 30 minutes until the last sailing at 1:22 a.m. from the South Terminal.

Some downtown and West End buses are also re-routing during these times. Full details can be found online here.

Station access

Before, during and after the events, transit stations will be open, but some will have modified access to ensure customer comfort and safety.

Waterfront Station: After 10:30 p.m., Expo and Millennium line customers who do not require an elevator may only access the station from the Howe Street entrance, north of Cordova. All Canada Line and SeaBus customers, and Expo and Millennium line customers who need an elevator, can access Waterfront Station through the Cordova Street entrance. The Canada Line Granville and Hastings entrance will remain fully accessible for Canada Line customers.

Granville Station: Customers can enter the station from Dunsmuir Street only after 10:30 p.m. until crowds have cleared. Also, there will be no access to Expo and Millennium trains heading towards Waterfront Station after this time.

Burrard Station: Bikes cannot be locked at the station entrance from 9 p.m. and should be removed by 10:30 p.m. onwards, until the expected crowds have cleared. Customers will not be able to access Expo and Millennium trains towards Waterfront Station after 10:30 p.m.

**Passengers will not be permitted to board SkyTrain
with bikes after the events until crowds are clear**

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Transit Tip!

Don’t wait in line at Compass vending machines after the fireworks!

You can buy your two Compass Tickets (save one for later that night) and top up your Compass Card beforehand to breeze through the crowds after the events!

For up-to-date transit service information including bus re-routes during special events, sign up for Transit Alerts at translink.ca/alerts,
follow @TransLink or call Customer Service at 604.953.3333.

Author: Adrienne Coling

Celebrating 1 Million active Compass Cards! #Compass1million

TransLink CEO Kevin Desmond and some other familiar faces celebrating!

TransLink CEO Kevin Desmond and some other familiar faces celebrating!

One million active Compass Cards are being used on our transit system.

One. Million. Wowza!

So, who is using a Compass Card? (spoiler alert – YOU ARE!!)

Check out these stats:

  • 100 per cent of Monthly Pass users are using Compass
  • 95 per cent of all other trips (Stored Value or other pass products) use Compass
  • Compass Cards have been tapped upwards of 400 million times since its launch

We are so happy that you, our riders, have embraced the change and switched over to tapping your way to seamless travel across Metro Vancouver whether it is on the bus, SeaBus, West Coast Express or SkyTrain.

To celebrate this amazing milestone, we want to thank you by having a super cool contest! You could be on of eight winners of $50 stored value!

How to enter (you can choose one or all entry modes!):

1. Tweet the following on Twitter (1 entry):

Celebrating 1 million @TransLink Compass Cards! Eight chances to win $50 of Stored Value & a transit prize pack! #Compass1million

2. Regram any of our contest photos on Instagram with the hashtag #Compass1million and tag @TransLinkBC. (1 entry)

3. Retweet any of our contest photos photo on Twitter with the hashtag #Compass1million and tag @TransLink. (1 entry)

4. Find us out on the system at SkyTrain stations this week and take a photo with our #Compass1million Instagram photo booth.

5. Share one of the TransLink social team’s #Compass1million photos on Facebook. (1 entry)

**Privacy settings for your #Compass1million posts
must be set to public to be entered**

The contest will run from Tuesday, July 19, 2016 to Sunday, July 25, 2016 at 11:59 p.m. PST. The winners will be chosen at random and notified within 48 hours of the contest closing.

Please read our official contest rules for more information.

Have questions about the contest? Ask away!
Comment below, email us or send us a tweet.

Author: Adrienne Coling

Poll wrap-up: Riders like to carry their Compass Cards in their wallets!

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Wallet Compass Card carriers lead the pack!

I guess you can figure it out from the post title but… the wallet wins the day!

Remember, it’s important to note that carrying your Compass Card on or in your phone case may stop it from tapping correctly.

This poll has been one of the most successful we have conducted here on the Buzzer blog with a total of 669 votes!

ICYMI: A few weeks ago, we asked our readers to vote on how they carry their Compass Cards.

The results were mixed beyond the one, clear winner.

Coming in second with 126 votes is a phone case while 103 riders voted that they carry their cards loose.

Plastic sleeves, lanyards (that’s me!) and “other” came in with 89, 78 and 43 votes, respectively.

Many people commented to let us know exactly what some of those other methods were.

Some riders said they like a retractable cord that can sit on their belt and snap their card back into place after a tap. Others like a change purse to keep their card handy and one person even carries their Compass card in an Altoids box! (sans mints, I assume)

Thank you to everyone who voted and commented on all of our channels!

Do you have an idea for a poll? Want to unearth an old poll to see new results?
Comment below or email us!

Author: Adrienne Coling

Compass update following our full Compass roll out

Compass has arrived and it’s fully rolled out! And last Thursday TransLink CEO, Kevin Desmond, held a Compass update at TransLink Headquarters.

Above is the recorder of our live Periscope of the event. If you’d like to see the online comments (including hearts!) and answers, you can see them on our Katch of the Periscope.

For all you number crunchers out there, here are the latest Compass numbers!

  • 800,000 customers using a Compass Card on a regular basis.

  • 94% of journeys on our system are made with a Compass Card or Ticket.

  • More than 1.3 million taps are recorded every weekday.

  • 149,000 people loaded an April Monthly Pass to their Compass Card.

  • Approximately 363,000 Compass Cards are registered (46%).

  • Approximately 91,000 customers have signed up for AutoLoad.

Fare gates are closing today!

Group photo

Keep an eye out for these friendly people helping out riders with Compass this week

“On with the show, this is it!”

The big day has arrived and all of the Compass fare gates are closing!

Top 5 - Compass

Compass tips for riders

Starting today, April 4, you’ll see closures starting on the Millennium and Canada Line, then the Expo Line stations throughout the week.

By April 8, all gates at SeaBus and SkyTrain (which includes Canada Line) stations will be fully closed and customers will need a Compass Card or Compass Ticket to pass through fare gates and travel on SkyTrain and SeaBus.

There will be extra staff on hand at fare gate entrances to help customers during this week.

The social media team, along with our communications department colleagues, will be decked out in our finest Compass blue gear at stations across the region to help riders make this adjustment.

Remember! With Compass, customers can travel and seamlessly transfer across the TransLink network with a single Compass card/ticket while enjoying benefits like AutoLoad and balance protection.

For more information, head to translink.ca/compasscard.
To order a Compass Card online or register you card, visit CompassCard.ca.
For a convenient, one-stop source for customer questions and answers,
visit AskCompass.ca.

Author: Adrienne Coling

New poll: How do you carry your Compass Card?

A photo of Instagram user @cherylkwan with her Compass Card in a lanyard

A photo of Instagram user @cherylkwan with her Compass Card in a lanyard

A few weeks ago we re-posted the image above and got lots of comments about how riders carry their Compass Cards and questions about the best ways to carry and tap.

plastic wallet

How do you carry your Compass Card?

Some customers have used sticker sleeves on the back of their smartphones, soft plastic mini-wallets or many simply take the card out of their regular wallet and tap that way.

It’s important to note that carrying your Compass Card on or in your phone case may stop it from tapping correctly.

Some newer smartphones can inhibit a successful tap on the readers. The Compass Card and/or reader won’t harm your phone or vice versa but you may have issues with your tap.

Traditional wallets can cause interference because of your other chip cards held there.

For me, I’m like Cheryl. I like my Compass Card in a plastic case attached to a lanyard so I can quickly find it in either my pocket or bag to tap.

Now, we want to know how YOU carry your Compass Card!

If you have other ideas that work, please comment below after voting!

How do you carry your Compass Card?

  • Wallet (34%, 230 Votes)
  • Phone case (19%, 126 Votes)
  • Loose (15%, 103 Votes)
  • Plastic sleeve (13%, 89 Votes)
  • Lanyard (12%, 78 Votes)
  • Other (6%, 43 Votes)

Total Voters: 669

Author: Adrienne Coling

Full Compass fare gate closures begin April 4, 2016

All gates closed is coming soon!

All gates closed is coming soon!

Today, 675,000 Compass Cards are in active use, with an average of 1.2 million taps on an average week day!

After months of testing and planning, we are prepared for this next step in rolling out Compass.

Starting April 4, 2016 we will begin closing remaining open fare gates.

By April 8, all gates at SeaBus and SkyTrain (which includes Canada Line) stations will be fully closed and customers will need a Compass Card or Compass Ticket to pass through fare gates and travel on SkyTrain and SeaBus.

Gate closure demonstration at Commercial-Broadway Station today.

During the week of April 4, extra staff will be out on the system to help customers with the transition.

UPDATE: We will have staff at fare gates at all SkyTrain and SeaBus stations to assist these customers. When staff cannot be at stations, one accessible fare gate will remain open so these customers can continue to travel independently. During the period following the closure of fare gates, we will directly engage with these individual customers on the system to better understand their diverse needs.

In March, leading up to the full gate closure, we will continue to test all gates closed at different stations across the system.

**NOTE** During the closure demonstrations, staff will be at the fare gates to assist customers. Bus tickets will not be exchanged, but staff will be on hand to assist them entering the system.

Reminder!

After the full fare gate closure, FareSavers and bus transfers will continue to be valid fare on buses, but customers wishing to transfer to SkyTrain or SeaBus must switch to Compass (card or ticket).

We encourage customers to get ready and switch to Compass before April 4.

With Compass, customers can travel and seamlessly transfer across the TransLink network with a single Compass card/ticket while enjoying benefits like AutoLoad and balance protection.

Compass by the numbers:

  • More than 675,000 customers now have a Compass Card.
  • Approximately 300,000 Compass Cards are tapped on an average weekday.
  • 300,000 (45 per cent) of Compass Cards are registered.
  • 70,000 Compass customers are using AutoLoad to renew Monthly Passes or top up Stored Value.
  • Use of FareSavers is down by 80 per cent.

For more information, head to translink.ca/compasscard.
To order a Compass Card online or register you card, visit CompassCard.ca.
For a convenient, one-stop source for customer questions and answers, visit AskCompass.ca.

You can view the official press release here.

Author: Adrienne Coling

Testing all gates closed at more SkyTrain stations

Gates closed testing at Sapperton Station

All gates closed testing continues at Sapperton Station today

We are moving forward with full gate closure testing at many more stations over the next few weeks!

Reports from tests so far have been great with riders using Compass fare products and others being exposed to it and learning how to use Compass tickets.

Like our previous tests, we will have SkyTrain Attendants, Customer Service Attendants and supervisors on both sides of the fare gates to make sure everyone is able to get through. If you show up to the fare gates using old fare media (FareSavers or bus tickets), staff will replace it with a Compass Ticket.

Have you been through fare gates that are all closed yet? Questions about testing the gates? Comment below!

Author: Adrienne Coling

Testing all gates closed at Sperling-Burnaby Lake Station today

All gates closed at Sperling today!

All gates closed at Sperling today!

Another day, another all gates closed test. Yesterday we were testing having all fare gates closed at Edmonds Station. Today is Sperling-Burnaby Lake Station’s turn.

Like yesterday, we’re testing out having all the gates closed at one station. Reports from the Edmonds test were great with many people using Compass fare products and others being exposed to it and learning how to use Compass tickets.

We will have SkyTrain Attendants, Customer Service Attendants and supervisors on both sides of the fare gates to make sure everyone is able to get through. If you show up to the fare gates using old fare media (FareSavers or bus tickets), staff will replace it with a Compass Ticket.

As noted previously, we’re planning more tests like today’s in the near future. We’ll keep you posted of those on the blog!

UPDATE: We’ll be testing all gates closed at Nanaimo Station tomorrow!

Have you been through fare gates that are all closed yet? If so, let us know your thoughts.