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Translink Buzzer Blog

Category: Contests

Contest: Show us your Canada for a chance to win a #Canada150 Commemorative Compass Card!

Happy 150th birthday Canada! 🇨🇦🇨🇦🇨🇦 Celebrate by getting a limited edition commemorative compass card 😊🚍

A post shared by Megan | Vanfoodventures (@vanfoodventures) on

Hey Metro Vancouver. We LOVE that you LOVE the new, limited edition #Canada150 Compass Cards! In fact, you love them so much that you’ve bought out SIX of 16 Compass Vending Machine locations around the region in just 24 hours! 

For an up-to-date list of where you can get your own #Canada150 commemorative Compass Card, check out our website.

AS OF THE PUBLICATION DATE OF THIS POST, WE STILL HAVE CARDS. HOWEVER, SUPPLIES ARE LIMITED SO THEY MAY SELL OUT THIS WEEKEND! But don’t fret. We’ve saved a handful of cards that you could win!

Read more »

TransLink 2016: A year in review

Squared
Another trip around the sun. 2016 – what a year! It’s been a busy and productive 366 (leap year) days for TransLink.

Let’s take a look back at 2016 in the world of Metro Vancouver transit!

New CEO.

In the spring, we welcomed new CEO, Kevin Desmond. Kevin came to TransLink from King County Metro Transit that serves the Seattle area.

Kevin jumped in with both feet to lead the charge of a very full and important year while emphasizing our customers’ needs, transparency and excellent service.

We’re so happy to have him at the helm!

Compass.

This word was on everyone’s lips this year!

Compass Card tap outAfter a roll out that started with Upass users then West Coast Express, the general public adopted Compass with Monthly Passes at the beginning of this year.

Then, on April 4, 2016, the fare gates closed requiring riders to tap in on buses and in and out at all gates to pay their fare.

With Compass, you can travel seamlessly across the TransLink transit network with one card! Compass also allows us to gather important data on peak periods, bus route ridership and more – helping us better plan and run the transit network.

Expo ’86.

May 2nd marked the 30th anniversary of Expo ’86 – the 1986 World Exposition on Transportation and Communication held on the north shore of False Creek.

This was North America’s largest World’s Fair and a monumental event for Vancouver that left a lasting legacy – our SkyTrain system starting with none other than the Expo Line!

SkyTrain started regular service on January 3, 1986.

100 years of the Buzzer. 

Happy birthday, Buzzer! The print Buzzer hit a major milestone anniversary of 100 years!

This free, on-transit publication began on June 2, 1916 without a name. That soon changed and it has been delivering informative, fun and interesting transit and community related tidbits to the riders of the transit system ever since.

You can pick yours up on your ride or download here.

Federal funding.

PM Justin Trudeau made some lifelong transit friends when he announced more than $900 million will be invested – by the Government of Canada, British Columbia and municipalities – in public transit projects across the province.

This important funding promise allowed the Metro Vancouver Mayors’ Council to present Phase One of the 10-Year Vision for approval. But we’ll get to that soon enough!

LTE connectivity.

Rogers and Fido customers were treated to not one but two connectivity projects allowing riders to use their mobile devices.

In July, the Dunsmuir tunnel downtown Vancouver was connected and in November, the Edmonds tunnel followed suit!

Up next? We will continue to work with Rogers to build out wireless coverage along the Evergreen Extension, Columbia Station and tunnel and in New Westminster.

#Compass1Million.

This summer we hit one million active Compass Cards.

That means that a million riders across Metro Vancouver embraced the switch to Compass and were tap, tap, tapping their way to and from school, home, work and more!

With such great news, we had to celebrate with a fun contest to thank you for using Compass!

Mark IIIs.

These beautiful new SkyTrain cars were the hit of the summer! Especially because the A/C is just oh, so cool!

Press tourThese cars rode across country – on flatbeds – to reach out region.

Each 4-car set is fully articulated (you can walk from one end of the train to the other), has more room for standing passengers, wheelchairs, bikes, strollers and riders with luggage plus, they are more environmentally efficient!

Transit riders and enthusiasts eagerly awaited the first trip on August 18th and our Mark III VIPs got a front seat for the journey!

SkyTrain Wedding.

Something old, something new, something borrowed something… transit? Hey, whatever floats your SeaBus!Congratulations Nathaly and Jeff!

Jeff and Nathaly met on Canada Line and it was their dream to get married on transit.

Enter a white (naturally) Mark II SkyTrain, a full band, wedding guests and one interloping Buzzer blog writer and you’ve got a SkyTrain wedding!

It was a distinct pleasure to document this lovely couple’s big day aboard our beloved SkyTrain at Stadium–Chinatown Station.

I Love Transit Week.

I love transit week is a time for enthusiasts of all ages can say loud and proud, “I LOVE TRANSIT!”

Poems, colouring contests, a special Buzzer, HTC opening tour, kids camp and more – we felt the transit love from riders of all ages at a variety of events.

Interested in participating in next year’s festivities? Keep your eyes peeled for rumblings on the Buzzer blog in spring!

Hamilton Transit Centre.

In one September weekend we said goodbye to North Vancouver Transit Centre and hello to the brand new HTC building in Richmond! HTC

Did you notice? If not, that’s a good thing! CMBC made the seamless transition from one TC to the other and got your buses on the road from their no locale A.S.A.P.

Hamilton Transit Centre has capacity for 300 forty-foot buses, including up to 80 community shuttle buses and 150 Compressed Natural Gas (CNG) fuelled buses.

HTC performs three functions: dispatch, fuel and wash service as well as maintenance for buses servicing the Richmond, New Westminster, Burnaby and Vancouver areas.

Pattullo.

Opened in 1937, this bridge is one of the busiest Fraser crossings in the region. So, it’s unsurprising that while we go ahead with plans to build a new bridge, this ol’ girl needs some safety upgrades in the interim.

We know the evening and weekend closures impacted a lot of drivers and we appreciate your patience as we rehabilitated the crossing to ensure its safety for all.

Repairs included:

  • milling off the asphalt surfacing from the deck
  • removing all deck concrete down to the top layer of rebar
  • repairing concrete delamination and cleaning or replacing rebar
  • repaving the deck area with a concrete overlay

Crews managed to finish early allowing for goods and people to move freely over the Pattullo Bridge once again .

CUTA.

CUTA is the Canadian Urban Transit Association and this year’s Fall Conference and Transit Show happened right here in Metro Vancouver on November 5-9.

This year’s theme was Inspiring Sustainable Change with a variety of seminars and speakers discussing today’s demands, tomorrow’s challenges and the possibilities for transit in our country and around the world.

TransLink had many speakers engaging with experts and transit enthusiasts from around the globe. Including CMBC’s Derek Stewart who spoke about the impact of climate change to transit agencies.

New Westminster upgrades.

We are upgrading SkyTrain Stations across the rapid transit network.

New Westminster was one of them. I say was because the work is done! On November 21, we officially completed and opened the overhauled station for riders to use and enjoy!

The completed upgrades at New Westminster Station include:

  • A new elevator and escalators to improve access for customers with disabilities
  • Improved lighting throughout the station
  • Glass panels to replace the mesh screens and improve station visibility from street level
  • Better integration with the surrounding community to make it easier to connect to and from the SkyTrain system
  • New public art that improves the experience of riders

10-year vision.

Our region is growing and along with that comes greater need for public transit.640x194_buzzer_blog-01

The Mayors’ Council 10-year Vision Phase One was approved by the TransLink board and council on November 23.

Along with the federal and provincial funding promised in June, municipalities will pitch in their share with TransLink for some much needed transit upgrades and projects.

Phase One improvements in 2017, 2018, and 2019 include:

  • 10% increase in bus service
  • 15% increase in HandyDART service
  • 20% increase in rail service
  • New or expanded transit services for neighbourhoods that currently have few or no transit options today
  • Safer walking and cycling routes
  • Reduced traffic congestion by fixing bottlenecks on major roads

Metro Vancouver residents will start to see added service in the new year with much more to come in the coming months and years!

Evergreen.

Sometimes, it IS easy being green! EmeansGo

On December 2, the Millennium Line Evergreen Extension opened to great excitement despite the rainy weather!

The community celebration at Coquitlam Central Station ran all day with riders eagerly awaiting the first official ride on Evergreen.

With this extension, TransLink has the longest, automated, driverless rapid transit system in the world!

Twitter Heroes.

If you’ve ever called 604-953-3333 or tweeted @TransLink, you’ve interacted with CI (Customer Information).

This crew works tirelessly to help keep riders informed on specific routes, transit timings, disruptions, detours and all things transit related!

Started in 2010 as a pilot project, to date our followers have reached over 135,000 people and CI has sent out 295,039 tweets!

A big thank you to these awesome people who keep us moving!

Well, that about wraps it up. We can’t wait for what 2017 will hold for our region and transit!

Author: Adrienne Coling

Show us your Halloween spirit on transit and win!

halloween group therapy

Halloween. Is. Awesome.

I think we can all use that one day of the year where you get to dress up and be whoever your heart desires. It’s a great way to have fun… and get candy!

This year, instead of simply presenting you with transit costumes we want YOU to show US what you’ve got. The more creative and hilarious, the better!

Here’s the sitch:

  • Dress up on in your most awesome Halloween gear
  • Snap a selfie or get a picture of yourself taken wearing your costume on transit
  • Tag us on Twitter (@TransLink) or on Instagram (@TransLinkBC) with the hashtag #TLtrickortreat
  • You can also enter by emailing thebuzzer@translink.ca with the subject “Halloween
  • Entries MUST be received before the stroke of midnight on All Hallows’ Eve 2016

Full contest rules and regulations can be found here.

A respected panel of fresh zombies, cursed witches and Gru’s minions will choose the top three entries to win a transit prize pack.

Here are some examples for your inspiration!

Photos courtesy of Gothamist

Just remember, although we’re having fun with this, make sure you’re aware of your costume around others on transit – no one needs a giant feather in the eye or some fake blood on their suit.

Now, go forth and costume!

Congrats to this years #TLTrickorTreat contest winner, Jackie H!

Halloween Contest Winner

Author: Adrienne Coling

I Love Transit: Don’t forget to share your transit love and keep tapping your Compass Card!

I Love Transit 2016

It’s mid-I Love Transit Week and we’re loving all the things you’re sharing with us! Don’t forget to share the #ILoveTransit love online and in print.

Yesterday we did a Facebook Live about I Love Transit as well as the data we collect with Compass. I had the please of being joined by one of our senior planners to tells us all about the data we collect and why it’s important to always tap your Compass Card.

Spoiler alert – we need the data you provide by tapping your Compass Card to make sure we’re providing the right amount of service to get you where you’re going!

Have a watch and ask us any data or I Love Transit questions you have. We’re standing by!

Author: Robert Willis

I Love Transit: Share the love and win!

buzzer_header_templateIf you love transit and you know it, clap your hands… and then enter the the I Love Transit contest!

We know it isn’t I Love Transit week JUST yet, but we couldn’t wait any longer!

This is your chance to show the world what you love about riding buses, SkyTrain, SeaBus and West Coast Express in Metro Vancouver. For instance:

I love transit because… it helps me get me where I’m going without worrying things like gas prices or driving in gridlock traffic.

I love transit because… I use my commute for some “me time” whether that be reading, listening to music or enjoying the scenery whizzing past.

Now it’s time for you to get creative as you tell us why you love transit.i_love_transit_2016_banner_300x90

Snap a photo, write a Haiku, draw a picture, perform a song, or however you want to show transit some love then share that on social media with our hashtag.

The Prize!

  • A Monthly Pass on your Compass Card!
  • A tote bag
  • Transit swag
  • A special secret prize!

How do I enter?

Twitter

  • Follow @TransLink and send a tweet to us that includes and completes this sentence:

@TransLink #Ilovetransit because…

  • An acceptable entry (on many levels): “@TransLink #ILoveTransit because it allows me to sleep more!”
  • Be sure to include the correct #Ilovetransit hashtag and complete the sentence to be entered
  • Accounts must be public to participate

Instagram

  • Follow @TransLinkBC and post a selfie on transit or a great photo from anywhere across the system with a caption that includes and completes this sentence:

@TransLinkBC #Ilovetransit because…

  • Please note that we’re @TransLinkBC on Instagram, not @TransLink—that’s somebody else’s account!
  • Remember to use the hashtag and not just tag us in your photo
  • Accounts must be public to participate

The Buzzer blog

  • Leave a comment on this post that completes the sentence:

I love transit because…

Rules

Check out the I LOVE TRANSIT 2016 contest terms and conditions, but here’s the lowdown:

  • The Contest will open on August 23, 2016 and all entries must be received by 11:59 p.m. on September 2, 2016. Late entries will not be considered.
  • One entry per channel, per person so make it count! You can enter up to three times in total.
  • The Monthly Pass will be for one, two, or three zones, depending on where the winner travels.
  • We’ll announce the winners from a random draw on the blog, Twitter and Instagram!
  • To be fair to everyone, one person cannot win all three draws. So, if we draw your name for one of the channels, you will be excluded from the other two Monthly Pass draws.

Photos may be used in the print Buzzer, the Buzzer blog, tweeted by @TransLink, posted on the TransLink Facebook page and @TransLinkBC Instagram account.

Author: Adrienne Coling

I Love Transit: Tour the new Hamilton Transit Centre!

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HTC Photo

The Hamilton Transit Centre (HTC) is Coast Mountain Bus Company’s (CMBC’s) newest transit bus operations and maintenance centre for buses.

This location will house up to 80 Community Shuttle buses and 150 Compressed Natural Gas (CNG) fuelled buses. HTC will perform three main functions including bus dispatch, bus service (fuel and wash), and bus maintenance. With its higher capacity for bus maintenance and storage, the HTC will increase efficiency and prepare our transit operations for growth in the region.

In celebration of I Love Transit Week, we’re opening the doors of HTC at UPDATE: 10:00am 5:00pm on Friday September 2nd for 10 lucky Buzzer Blog readers to take advantage of a behind the scenes look at everything that our newest facility has to offer.

How to enter

Entry is simple! Comment on this blog post below with your favourite bus route to be entered to win this one of a kind experience!

Be sure to read the contest rules found here.

All entries must be submitted before 11:59 p.m. on August 26, 2016.

More details of the event will follow for the lucky winners.

UPDATE: Please note the new time of 5:00pm for the event!

Author: Sarah Kertcher

Come out and meet the Mark IIIs!

After building, shipping and extensive safety testing, our shiny new Mark III SkyTrains are ready to enter service!

These beauties are fully articulated (you can walk from one end of the train to the other), have more room for standing passengers, wheelchairs, bikes, strollers and riders with luggage, are more environmentally efficient and so much more!

If you want to see more of the new trains, come on out to our Mark III public open house this Thursday – from 11:30 a.m. to 1 p.m.

While our Mark III VIP contest winners will have some extra fun, everyone is invited to see the stationary train on the inbound platform at Waterfront Station before it heads into service.

Remember! This event takes place on the SkyTrain platform so, if you plan to attend, you will need to have proof of valid fare while in the Fare Paid Zone.

Mark III VIP contest

We had 83 entries from riders of all ages with everything from songs to poems, drawings to heartfelt transit stories.

Take a look at just a few of our fantastic winning entries:

Bruce not only rocks a banjo but also met his SO on SkyTrain!

Anat is celebrating 13 years in Canada with a poem about her first ride!

Thirteen years ago that day,
Stepping off of a plane,
Keeping my fears at bay,
Was the knowledge of so much to gain.

Such beauty lay before me,
I scarcely believed,
New memories were forming,
My dreams I have achieved.

That first Skytrain ride,
I will never forget,
It beat back the fear tide,
I stayed here, without regret.

Nine-year-old Kalen tells us all about SkyTrain – and can recite all stations in order!

Alejandro Mejía Greene created this awesome transit-inspired Mark III logo!

Life is full of moments…
Moments are snapshots…
That move from one place to another…

AMG Mark III entry
Thank you to everyone who entered! It truly was a series of difficult choices to select just 20 of you.

Be sure to check out contests coming up for I Love Transit 2016!

The Mark III and I hope to see you on Thursday!

**Update**

Missed the public event?

Take a look at our Facebook LIVE videos:

Author: Adrienne Coling

I Love Transit week is back for its 8th year!

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Eight is great and 2016 marks eight years of TransLink I Love Transit weeks!

This week is all about celebrating the reasons why we love transit, sharing interesting transit stories, holding fun in-person events and contests for everyone!

This year, I Love Transit will run August 29 to September 2, 2016.

Take a look at what we have going on:

August 29: Kick-off of I Love Transit social media contest – start thinking about your entries to win!

September 1: I Love Transit Camp for kids (ages 8-12) at SkyTrain Operations and Maintenance Centre and Burnaby Transit Centre.

September 2: Exclusive opportunity to tour the new Hamilton Transit Centre!

September 7: Colouring contest draw from the special I Love Transit print Buzzer – out on the system on August 19, 2016.

Thank you, in advance, to all of our participants and entrants. This is always such a great time of the year and we love sharing it with you!

 Be sure to check out our social media channels for stories, photos, videos and lots of other exciting I Love Transit week content!
TwitterInstagramFacebookBuzzer blog

Author: Adrienne Coling

I Love Transit Week 2016 is coming! Register for kids camp!

buzzer_header_template
transit_camp_2015The week we’ve all been waiting for is almost here! I Love Transit Week is taking place from August 29 to September 2, 2016.

This is a week dedicated to all of the things that we love about Transit – like that time Jarred and Nina tied the knot on the bus or when Annie and Mike got married on the 351 Crescent Beach!

We’ve also celebrated transit through poetry, LEGO, and more!

This year, we have a bus load of fun transit love to share with you, but first we’re excited to announce that I Love Transit Kids Camp is back for its third straight year!

 

Kids! Join us for I Love Transit Camp!

I Love Transit Camp is a once in a lifetime opportunity for kids between the ages of 8 and 12 to get a behind the scenes look at TransLink operating companies’ facilities.

Kids will learn about how transit works and have some fun at the same time! Check out all the fun that was had in 2014 & 2015.

This year’s camp is taking place on Thursday September 1st.

The plan

Meet at Gilmore Station for 9 a.m. then hop on a bus and ride to Burnaby Transit Centre (BTC)!

BTC is home to little known transit operations such as fleet overhaul, where they fix and update almost everything on a bus, including the painting of buses and reupholstering of seats.

We’ll also get a tour of the bus yard with articulated and 40-foot buses!

After that, we’ll have a little lunch then say goodbye to BTC.

Next, we’ll hop on SkyTrain and head to Edmonds Station and walk down to where SkyTrain Operations and Maintenance Centre (OMC) live.

At OMC, campers will get a behind the scenes look at the facility where SkyTrains are maintained and cleaned as well as visit SkyTrain Control! They will also get a chance to use the SkyTrain simulator, ask questions of SkyTrain staff.

Finally, a visit with Transit Police and Transit Security to tell us all about everything they do. I’m told they’ll be bringing their vehicles and a special guest if we are lucky!

We’ll wrap the day up around 4 p.m.

Throughout the day we’ll be taking breaks for fun games and more!

How to take part

Due to safety concerns for both OMC and BTC, we’re only able to take a maximum of 20 people in the camp. That means 10 kids (ages 8-12) and their guardians will be able to participate in the camp.

Interested in a fun day on transit? If you’d like to participate, we’ll need potential transit campers to tell us (in 50 words or less) what they love about transit!

If you like, you can also submit a photo and/or a video as part of your entry. Before you or your little one starts typing or writing, you’ll want to read the participation guidelines.

Send your submissions to thebuzzer@translink.ca with “I Love Transit Camp Kids” in the subject field, or you can mail it to The Buzzer, 400 – 287 Nelson’s Court, New Westminster, BC, V3L 0E7.
Be sure to include the following:

  • Name
  • Age
  • Where you heard about the camp
  • The phone number and name of the guardian you wish to bring with you

The deadline for submissions is August 22.
If you are selected, participation forms are due BEFORE August 26.

Looking for some inspiration for your submission? Check out some past successful applications.

We’re looking forward to learning about why you love transit and to seeing you at camp!

Author: Sarah Kertcher

Update: Check out our awesome pics from the 2016 I Love Transit camp!

Be a Mark III VIP and ride the new SkyTrains before anyone else!

Mark III and its older sibling, Mark II

Mark III and its older sibling, Mark II

Ok. This. Is. It.

THEY’RE HERRRRRRRRRRE!!!!

The Mark IIIs are here, tested and ready for service but just before they’re available to all riders, we want to give you (yes, you!) a chance to get on that train first!

What you’ll get

  • A unique Mark III transit pin
  • A Mark III VIP certificate
  • An detailed tour of the train by BCRTC’s Director of Engineering Assets
    AND…. *drumroll please*
  • Have a guaranteed seat aboard the very first Mark III ride with passengers

The big day will be on August 18, 2016 with activities beginning around 11:15ish a.m. at Waterfront Station – the first ride will be after a public open house and media event.

How to enter

This one is simple!

Tell us why you should be a Mark III VIP.

Email us with your videos, poems, songs, photos or anything else you can think of with the subject line “Mark III VIP” to enter. The more creative, the better!! :)

Be sure to read the contest rules found here.

We will choose the most innovative and awesome entries to win one of 20 spots for this much-anticipated event!

All entries must be submitted before 11:59 p.m. on August 15, 2016.

More details of the event will follow for the lucky winners.

Please note: All entrants must have a Compass Card or Compass Ticket to enter the Fare Paid Zone.

Have contest questions? Comment below!

Author: Adrienne Coling

Congrats to our #Compass1Million winners!

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A few weeks ago, we hit one million active Compass Cards!

To celebrate we wanted to thank you, our customers, who embraced Compass and use it to tap, tap, tap their way across the system.

Hence the awesome #Compass1Million contest!

We had 500+ entries and the lucky eight chosen at random will receive $50 of Stored Value on their Compass Card and a nifty transit prize pack.

Congratulations to our winners!

Jason – Surrey (Twitter)
Ben – Vancouver (Instagram)
John – Port Coquitlam (Twitter)
Jeannie – Vancouver (Instagram)
Michal – Vancouver (Twitter)
Claire   (Twitter)
Katelyn – Surrey  (Facebook)
Romela – Vancouver (Twitter)

Thank you to everyone who took pictures with us out on the system, shared the photos across social channels and celebrated one million Compass Cards with us!

Did you miss this contest? Fret not!
Stay tuned to the Buzzer blog for many more contests coming up for
I Love Transit, Mark IIIs & more!

Author: Adrienne Coling

Celebrating 1 Million active Compass Cards! #Compass1million

TransLink CEO Kevin Desmond and some other familiar faces celebrating!

TransLink CEO Kevin Desmond and some other familiar faces celebrating!

One million active Compass Cards are being used on our transit system.

One. Million. Wowza!

So, who is using a Compass Card? (spoiler alert – YOU ARE!!)

Check out these stats:

  • 100 per cent of Monthly Pass users are using Compass
  • 95 per cent of all other trips (Stored Value or other pass products) use Compass
  • Compass Cards have been tapped upwards of 400 million times since its launch

We are so happy that you, our riders, have embraced the change and switched over to tapping your way to seamless travel across Metro Vancouver whether it is on the bus, SeaBus, West Coast Express or SkyTrain.

To celebrate this amazing milestone, we want to thank you by having a super cool contest! You could be on of eight winners of $50 stored value!

How to enter (you can choose one or all entry modes!):

1. Tweet the following on Twitter (1 entry):

Celebrating 1 million @TransLink Compass Cards! Eight chances to win $50 of Stored Value & a transit prize pack! #Compass1million

2. Regram any of our contest photos on Instagram with the hashtag #Compass1million and tag @TransLinkBC. (1 entry)

3. Retweet any of our contest photos photo on Twitter with the hashtag #Compass1million and tag @TransLink. (1 entry)

4. Find us out on the system at SkyTrain stations this week and take a photo with our #Compass1million Instagram photo booth.

5. Share one of the TransLink social team’s #Compass1million photos on Facebook. (1 entry)

**Privacy settings for your #Compass1million posts
must be set to public to be entered**

The contest will run from Tuesday, July 19, 2016 to Sunday, July 25, 2016 at 11:59 p.m. PST. The winners will be chosen at random and notified within 48 hours of the contest closing.

Please read our official contest rules for more information.

Have questions about the contest? Ask away!
Comment below, email us or send us a tweet.

Author: Adrienne Coling

#ThankYou100K: Celebrating 100,000 followers with a contest!

ThankYou100KWe’ve been celebrating a lot here at TransLink! There was 40,000 followers on Twitter, then 50,000 of you following us and now you’ve helped us reach a monumental 100,000 Twitter followers!

The @TransLink Twitter account started way back in February of 2010 during the Winter Olympics, providing riders with breaking news and key service updates.

In November of 2010 we launched a one-month pilot project in an effort to better serve our customers. It was extended multiple times before becoming a permanent service in February 2011!

In fact, our Customer Information team is in such high demand, on March 14th of this year, we extended our Customer Information service hours on Twitter from 6:30 a.m. to 11:30 p.m., seven days a week to:

Monday to Friday: 5:30 a.m. – 12:30 a.m.
Saturday and Sunday: 6:30 a.m. – 11:30 p.m.

to answer all your service-related questions and provide service updates, tips, and information to all 100,000+ of you!

Contest time!

To celebrate this excellent milestone, we’re having a giveaway (Prizing to be announced soon!) To enter, simply follow @TransLink and retweet one of the following tweets from our Twitter team:

 

Contest closes at 11:59 p.m. on June 1st, 2016 and we’ll randomly select a winner on June 2nd, 2016. Make sure to check out the contest terms and conditions for all the details on the contest.

Author: Sarah Kertcher

Find the Compass Elf, take s-ELF-ie and win!

Compass Elf

Meet the Compass Elf!

During this time of year we see a lot of elves helping out the big guy in the red suit, but this is no ordinary elf.

THIS is the Compass Elf!

From December 14 to December 18 you have the chance to get a free Compass Card ($6 value) on SkyTrain!

Here’s how:

  • Spot the Compass Elf along SkyTrain lines and stations
  • Take a s-elf-ie with the elf
  • Tweet your s-elf-ie and tag @TransLink with the hashtag #CompassElf

We will be giving away 10 Compass Cards per day.

So, get out there next week and make a new elfy friend to win!

 

I Love Transit 2015 contest winners

buzzer_header_ilovetransit

Congratulations to our winners!

Congratulations to our colouring contest winners!

We received so many great submissions for our I Love Transit contests across our social channels.

Our big winner for the “#ILoveTransit because…” contest is Kevin (@KevKevs)!

Kevin Kevins I Love Transit 2015 winner TwitterSubmitted via Twitter, Kevin is all about the stress-free transit life!

Kevin is going home with a super awesome prize pack of great transit swag including a monthly FareCard.

The fabulous Vancouver blogger, Miss604 was also in on the I Love Transit fun.

The winner from her contest is Jenny Chung!

We had over 100 entries for our Buzzer colouring contest with ages ranging from 3 all the way up to people in their 60s!

There are some really imaginative and talented artists/transit lovers out there!

A draw was held for both the under 15 group and the over 15 group.

For the kids contest, nine-year-old Lucy came out on top!

Lucy - 9

Lucy says she loves transit because “it’s very clean and fast. It’s not too expensive. The transit takes me to where I want to go. I *heart* transit!”

In the adult category, our winning submission was from Anh, age 20.

Anh - 20
Anh says she “loves transit so much and that it is a wonderful way to travel.”

Thank you to EVERYONE who participated! It was wonderful to see your creativity and learn why you love transit.

Stay tuned for a full wrap-up of all of our I Love Transit adventures!

Author: Adrienne Coling