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Translink Buzzer Blog

Category: Customer Alert

Gearing up for a fun and safe Celebration of Light 2017 – Everything you need to know!

Each summer locals and tourists alike make their way to English Bay, the West End and Kits Point to be treated to the spectacular Honda Celebration of Light fireworks.

This year, starting at 10 p.m. each evening, the Celebration of Light will take place on:

  • Saturday, July 29 – Japan
  • Wednesday, August 2 – UK
  • Saturday, August 5 – Canada

More than 20,000 people take transit to and from the event each night, so it’s a good idea to plan ahead. Keep reading to familiarize yourself with everything you need to know to have a fun and safe evening at the Celebration of Light!

Increased Service

To get you to the fireworks in the safest and most convenient fashion, we have added additional bus and train service. For more information, take a look here.

TransLink Ambassadors

Do you have a question? Wondering which bus will get you to your destination or where the nearest SkyTrain station is? TransLink’s Ambassadors are here to help you! They have oodles of information to answer any questions that you have about the transit system. Word on the street is that they also come equipped with maps of the transit network.

Make sure to keep your eyes peeled for our TransLink Ambassadors, dressed in blue TravelSmart golf shirts! They will be out and about, at the Community Engagement Bus and at SkyTrain stations such as Burrard, Waterfront and Granville from 3:30 p.m. until 11:30 p.m.

Community Engagement Bus

You’ll also want to take in TransLink’s community engagement bus – it’s bright, playful and definitely hard to miss! Outreach teams will be on and around the bus to answer any transit related questions you may have! You can find the community engagement bus at Second Beach from 2 p.m. until 9 p.m. each night of the celebrations.

Transit Police

There will be additional Transit Police out and about to ensure everyone gets to and from their destinations safely! Our Transit Police have a mobile-friendly website to make it easy for you to say something, when you see something.

By visiting transitpolice.ca you are able to discreetly report a non-emergency police issue, contact us, download the SeeSay app or text 87-77-77.

 To stay up to date, you can follow along with a couple of our Transit Police for live tweets:

FYI: Since there will be an increase in riders on transit, take a look at our safety tips section to help keep yourself and your belongings safe while on transit.

Stay in the loop!

For more details, visit hondacelebrationoflight.com. For day-of information about the event, check Twitter at: @TransLink, @CityofVancouver, @VancouverPD, @VanFireRescue, @CelebOfLight. You can also follow along by using or searching the hashtag #CelebofLight.

Author: Christina Jakopin

Running Rail Replacement work May 25–May 30, 2017

Modified service route 1 NW to VC_17x11-01
We are continuing with our work to replace 7,000 aging rail pads and 5,000 linear metres of running rail on the Expo Line.

This phase of the Running Rail Replacement Project began this February and will continue through summer 2017.

This batch of work will include single tracking later in some evenings as well as some morning and afternoon work on the weekend.

On May 27 and May 28, two sections of track west of Main Street–Science World Station will require extended times to accommodate the necessary special treatment to pre-bend the 60 foot rail sections before installation.

Please take note of the schedules below and know before you go!

Thursday May 25 & Friday May 26

  • From 9:30 pm until the end of service

Saturday May 27

  • From start of service until 2:00 pm AND
  • From 11:30 pm until the end of service.

Sunday May 28

  • From start of service until 3:00 pm.
  • There will be no single tracking Sunday evening.

Monday May 29 & Tuesday May 30

  • From 9:30 pm until the end of service.

For all affected service days:

  • Expo Line trains will use one track in both directions at Main Street–Science World and Commercial–Broadway stations.
  • Expo Line passengers should allow for 15-20 minutes extra travel time.
  • All Expo Line trains will operate between Waterfront and King George stations.
  • Expo service to Sapperton, Braid, Lougheed Town Centre and Production Way–University will be replaced with trains operating between New Westminster and VCC–Clark. Passengers from other stations on the Expo Line can change trains to this service at Commercial–Broadway, New Westminster and Columbia stations.
  • Millennium Line and Canada Line will operate normally.

This work schedule is subject to change.

Learn more about our Running Rail Replacement Project!

Have questions about this project or single tracking? Ask away!
Tweet @TransLink or call 604-953-3333.

Author: Adrienne Coling

Victoria Day Holiday Service

customer alert skytrain

Monday, May 22nd is Victoria Day, better known as the May Long Weekend, May Long, May Two-Four, or May Run (really?!) – a Canadian public holiday in honour of Queen Victoria’s birthday.

So, what’s this mean for transit users?

This means we’re bringing you holiday service!

SkyTrain, Bus, and SeaBus services will operate on a Sunday/holiday schedule.

Expo Line passengers should allow for 15-20 minutes extra travel time. Millennium Line and Canada Line will operate normally.

West Coast Express service will not operate.

The Compass Customer Service Centre and Lost Property Office will be closed.

Holiday fares will be in effect, which means a one-zone fare will get you to your destination regardless of zones!

Regular week day service returns for all modes on Tuesday, May 23, 2017.

Know before you go!

Use our handy Trip Planner to check your route and schedule times prior to leaving. The information noted here is subject to change. For the latest and most up-to-date information, bookmark translink.ca on your mobile device so you can know on the go.

Customer Information can be reached at 604.953.3333 or tweet us @TransLink.

Author: Sarah Kertcher

Walk this way… at Metrotown Station

Metrotown map
Starting Monday, May 8, 2017 we’re temporarily changing the way you enter and exit Metrotown Station.

To accommodate the widening of the west walkway adjacent to the bus loop, the walkway will temporarily close.

There will be no access between the west crosswalk onto Central Boulevard to the main station entrance during the time of work.

The walkway is expected to reopen on Friday evening on May 12 2017.

We’ll be starting week-long construction on the walkway that when complete will be three metres wide — double the width of the existing walkway – allowing for safer customer access to and from Metrotown Station.

Follow the leader

Look for our friendly neighbourhood traffic flaggers to help guide you on your way!

We’ll also have additional staff near the bus loop and the station to ensure you can easily make connections to where you need to go.

The walkway closure will not affect SkyTrain or bus service.

 Have questions?
Learn more about Metrotown Station upgrades at translink.ca/metrotown.

Author: Jessica Hewitt

All BMO runners to their marks this Sunday!

Photo by Chris Morris

Photo by Chris Morris

The BMO Marathon will take place this Sunday, May 7, 2017.

Don’t worry if you’re not a marathon master because there is a time and pace for everyone with a half marathon, 8KM, relay, 2.5 KM walk and kids run, too!

Given the picturesque city, ocean and mountain views, this race is one of the most popular destination runs in the world and that means a lot-o-people will be funnelling into our fair region this weekend.

To help runners, volunteers and cheering sections alike get to the starting line, TransLink is increasing Canada Line service and providing shuttles to the race!

Canada Line will operate on its regular Sunday schedule while offering increased train frequency until 8:15 a.m. First trains depart Waterfront Station at 4:48 a.m. and Richmond Brighouse at 5:02 a.m.

Expo and Millennium Lines and SeaBus will operate normally. West Coast Express will not run.

Your easiest route to the prepping area of the race will be to head to Oakridge–41st Station and walk down to Queen Elizabeth Park on Midlothian Avenue near Hillcrest Community Centre.

Cycling to the race? TravelSmart is sponsoring BEST’s Bicycle Valet, which will offer secure, temporary bike storage, free of charge. The valet is located at the finish line at Pender Street, west of Burrard Street, and is open from 6 a.m. until 5 p.m.  

Due to the race route, the following bus routes will be modified:

2, 4, 5, 6, 9, 10, 15, 17, 19, 22, 25, 33, 41, 49, 99, 160, 210, 211, 240, 246, C18, C20, and 23.

Happy running!!

For transit service information including bus re-routes during race,
sign up for Transit Alerts at translink.ca/alerts, visit translink.ca,
follow @TransLink or call 604.953.3333.

Author: Adrienne Coling

Surrey Vaisakhi Day Parade 2017

The Sikh communities in the region are gathering to celebrate Vaisakhi, marking of the birth of the Sikh faith, the creation of the Khalsa and celebrating the beginning of the spring Punjabi harvest.

Vancouver’s celebrations took place last weekend. Next up is Surrey with one of the largest Vaisakhi celebrations outside India boasting over 350,000 festival-goers in 2016!

This means from 6 a.m. until 8 p.m. on this coming Saturday, April 22 many buses in the area will need to be rerouted to allow for the parade route and crowds.

The parade will begin at Gurdwara Sahib Dasmesh Darbar at 9 a.m. and finish around 6 p.m. at the same location.

parade route 2017Detours

323 Surrey Central: Regular route to 76 Ave at 132 St, then via 132 St, 78 Ave, King George, 88 Ave, 128 St, regular route.

323 Newton Exchange: Regular route to 128 St at 88 Ave, then via 88 Ave, King George, 78 Ave, 132 St, 76 Ave, regular route.

324 Surrey Central: Regular route to 132 St & 78 Ave, then via 78 Ave, King George, 88 Ave, 132 St, regular route.

324 Newton Exchange: Regular route to 132 St & 88 Ave, then via 88 Ave, King George, 78 Ave, 132 St, regular route.

329 Surrey Central: From Scottsdale Exchange via 74 Ave, Scott Rd, regular route.

329 Scottsdale: Regular route to Scott Rd & 84 Ave, then continue Scott Rd, 74 Ave, into Scottsdale Exchange.

All detours with maps can be found at translink.ca/alerts.
Find more information on the Vaisakhi parade and festivities here.

Happy Vaisakhi!

Author: Adrienne Coling

Easter weekend 2017 Holiday Service

Easter customer alert

Remember! Check your schedule when travelling on Good Friday and Easter Monday.

Are you hopping on transit this weekend?

Remember that we have the Easter long weekend coming up!

That means on Friday, April 14 transit will be running on Sunday/Holiday schedules for bus, SkyTrain and SeaBus. West Coast Express will not be running.

Because Friday is a statutory holiday, you only need a one-zone fare to travel across all zones!

Monday, April 17 is Easter Monday.

Bus service will be operating on a modified weekday schedule and regular fares apply.

There will be reduced AM and PM peak service for SkyTrain. SeaBus will operate regular weekday schedules. West Coast Express will be running trains 1, 3 and 5 westbound and 1, 3 and 5 eastbound.

From everyone at the Buzzer blog, we wish you a safe and happy Easter weekend!

Know before you go! Visit the Holiday Service page to see up-to-date schedules.

Author: Jessica Hewitt

Running Rail work continues on the Expo Line

The Running Rail Replacement Project continues with work near Main Street–Science World Station is starting April 2. Work will not be done on Fridays and Saturdays and is weather dependent.

From 9:30pm until the end of service, Expo Line trains will be single tracking – when trains travel on the same track in alternating directions – between Main Street-Science World and Commercial-Broadway stations.

Expo Line trains will operate between Waterfront to King George Station. Please be aware that during this work, there will be no Expo Line trains to Production Way–University.

There will be a shuttle train operating between New Westminster and VCC–Clark. You can change trains to this service at New Westminster and Columbia stations.

map
If you are travelling on the Expo Line, please allow for 15-20 minutes extra travel time. Millennium Line and Canada Line will operate normally.

Tips for a faster trip using Special SkyTrain Service

  • If you are travelling from downtown Vancouver and your destination is Sapperton, Braid, Lougheed Town Centre or Production Way–University stations, take an Expo Line train to Commercial–Broadway station and change trains to a VCC–Clark – New Westminster train operating from platform 2.
  • If you are travelling from Commercial–Broadway to Braid, Sapperton, Columbia or New Westminster stations, board a VCC–Clark – New Westminster train operating from platform 2.
  • If you are travelling from New Westminster Station to a destination along the Millennium Line, including Commercial–Broadway Station, take the New Westminster – VCC–Clark train.
  • If you are travelling from Surrey to a destination along the Millennium Line, including Commercial–Broadway Station, ride the Expo Line to Columbia and transfer to a New Westminster – VCC–Clark train.
  • If you are travelling on the Millennium Line Evergreen Extension to New Westminster Station or beyond, transfer at Lougheed Town Centre as you normally would and catch the VCC–Clark – New Westminster train from Platform 2 at Lougheed Town Centre. If required, change to the Expo Line at New Westminster to continue west.

Schedule Adjustments due to events

  • Sunday April 2: Service change delayed one hour, beginning at 10:30pm, to accommodate the Canucks hockey game.
  • Wednesday April 5: Service change delayed one hour, beginning at 10:30pm, to accommodate the Canucks hockey game.

Thank you for your patience during this necessary maintenance to our SkyTrain system.

Know before you go!
For more information on what this means for your commute, visit translink.ca/alerts.
Find details on the Rail Replacement Project at translink.ca/rail replacement.

Author: Adrienne Coling

Customer Alert: Metrotown C6 & C7 users, your final stop is changing

SnipImage
Calling all C6 and C7 users!

The terminus stop (aka the final stop) at Metrotown Station will temporarily move for upgrade work at Metrotown Station.

The stop at westbound Beresford Street and Telford Avenue (stop #59544) will temporarily move to a new stop on Sussex Avenue northbound and the nearside of Beresford Street (stop #60194).

The routing of the C6 and C7 will not change.

The stop will be in a new location until the summer so upgrade work on the new east stationhouse can continue.

These upgrades allow increased capacity and provide additional opportunities to make improvements to customer safety inside the station.

When complete, the features of the new station include:

  • two new pairs of up and down escalators, three new elevators and new stairs to improve access
  • more space on the platforms to enable the system to expand for future customers
  • improved station design with better lighting and visibility
  • improved bus connections
  • new Bike Parkade

You can learn more at translink.ca/metrotown.

Author: Jessica Hewitt

Running Rail replacement continues near Stadium–Chinatown Station

pattern change

As part of keeping our system in a state of good repair, we are replacing 5,000 linear metres of running rail at four main locations close to Metrotown, Main Street–Science World, Stadium–Chinatown and Waterfront stations.

The next area of running rail replacement is near Stadium–Chinatown Station and is taking place from today, February 23 to  March 9 16 22. Work will not be done on Fridays and Saturdays and is weather dependent.

Customers can expect modified service between Waterfront and Stadium–Chinatown stations during the specific work times.

A Special SkyTrain Service shuttle will provide 10 minute service in both directions between Waterfront and Stadium–Chinatown stations.

Details:

  • From 9:30 p.m. until the end of service, Expo Line trains travelling towards Waterfront will terminate at Stadium–Chinatown station.
  • Expo Line trains travelling towards both King George and Production Way-University will operate normally from Stadium–Chinatown stations.
  • Expo Line passengers connecting at Stadium–Chinatown should allow for 5-10 minutes of extra travel time.
  • Millennium Line and Canada Line will operate normally.
  • Schedule adjustments due to special events:
    • Tuesday, February 28: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Canucks game.
    • Thursday, March 2: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Canucks game.
    • Sunday, Mar. 5: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Whitecaps game.
    • Tuesday, Mar. 7: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Canucks game.
    • Thursday, Mar. 9: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Canucks game.
    • Monday, Mar. 13: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Canucks game.
    • Tuesday, Mar. 14: No work will take place on this date.
    • Thursday, Mar. 16: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Canucks game.

Riders should also be sure to watch destination displays and listen for train destination announcements.

How does this affect your commute? Check out our Alerts Page for pattern changes and upcoming work.
Find more information on the entire project, visit translink.ca/railreplacement.

Author: Adrienne Coling

Running Rail replacement begins February 5, 2017

2015 Running Rail work

2015 Running Rail work

**UPDATE** Due to snow and ice, this work for February 5 to February 8 is cancelled. Work is set to begin on February 13 if weather permits.

An important part of delivering transit service to the region is keeping our system in a good state of repair.

Sometimes that means rewiring trolley wires, station upgrades, bus refurbishments, rail work or a variety of other necessary maintenance projects.

The Running Rail Replacement Project on the Expo Line will begin on February 5 to February 8 and February 13 to February 15 starting at 9:30 p.m. as part of the SkyTrain Rail Asset State of Good Repair Program.

So far, we’ve replaced 15,013 linear metres of running rail!

  • 800 linear meters west of Main Street Station (1997)
  • 1,575 linear meters between 22nd Street and New Westminster Stations (2001)
  • 1,506 linear meters between Waterfront and Burrard Stations (2001)
  • 1,282 linear meters between Main and Stadium Stations (2003)
  • 1,200 linear meters at the curve west of Broadway Station (2006)
  • 1,400 linear meters at the OMC Gatehouse curve (2008)
  • 1,500 linear meters at the curve west on New West Station (2009)
  • 1,200 linear meters at Edmonds outbound curve and OMC2 inbound curve (2011)
  • 1,650 linear meters at OMC2 outbound curve and Edmonds Station inbound curve (2015)
  • 2,900 linear meters at Broadway Station “S” curve (2015)

During this phase, we will be replacing 5,000 linear metres of running rail at four main locations close to Metrotown, Main Street–Science World, Stadium–Chinatown and Waterfront stations.

What to expect

Due to the complex nature of scheduling this required maintenance project, we will complete this work in various phases at each location.

In order to complete this work, single tracking will occur around where the work is being done.

To help customers get where they need to go during this time, SkyTrain will also be slightly modified.

  • From 9:30 p.m. until the end of service, Expo Line trains will be single tracking (trains travel on the same track in alternating directions) at Main Street–Science World and Commercial–Broadway stations.
  • During this time Expo Line trains will only operate between Waterfront and King George stations. There will be no Expo Line trains to Production Way–University.
  • Expo Line trains between Columbia and Production Way–University stations will be temporarily replaced with Special SkyTrain Service trains operating between New Westminster and VCC–Clark stations.
  • Passengers from other stations on the Expo Line can change trains to this service at New Westminster and Columbia stations.
  • Millennium Line and Canada Line will operate normally.

SkyTrain pattern change 1We will provide more specific information on upcoming work and how this may impact your travel as the project continues into June 2017.

**PLEASE NOTE** This work is weather dependent. Please check the Alerts page for updates.

Thank you for your patience as we work to keep the Expo Line safe and reliable for years to come.

For more information on the Running Rail Replacement Project visit On Track.
Updates to single tracking will be posted to Transit Alerts.
Have questions? Ask away!
By phone: 604.953.3333
Online: @TransLink

Author: Adrienne Coling

Construction work continues on the SkyTrain system

Commercial Station by Dana Lu.

Commercial–Broadway Station by Dana Lu.

**UPDATE** Due to weather conditions, the work at Commercial–Broadway Station was delayed. The pedestrian walkway to the Millennium Line trains (platforms 1 and 2) at Commercial–Broadway will narrow starting this Sunday, February 19th.

We are working hard to ensure our system meets the needs of our customers. You may have seen, or heard, crews at Stadium-Chinatown and Commercial-Broadway stations working over the last few days and weeks.

Stadium–Chinatown sign installation

You’ve told us that you wanted more signage on the system and we are working away to make this happen. We’ve installed new signage at virtually every platform at Expo and Millennium Line stations.

2013-10-03_ST_006

Fencing and signage before

Inlet trackside

What fencing and signage will look after completion

Right now, construction crews are installing a new fence to mount new directional signs at Stadium–Chinatown Station.

To ensure our customers know where to go when they are on the train, we’re installing trackside rails and fences to mount large signs.

If you’ve been on the Evergreen Extension, you’ll see similar fencing and signs installed between platforms.

These signs are essential so customers can see what station they are arriving at and the route of the train. This work will continue on Sunday to Thursday nights between the hours of approximately 2 a.m. and 5 a.m. over the next couple of weeks.

Residents in the area may hear nighttime noise as this work can only be completed when trains are not running. If we did this work during the day, this would mean we couldn’t provide service to Stadium–Chinatown Station.

We recognize that this work has an impact on residents who live near the station and we thank everyone for their patience while we make these improvements.

Upgrades continue at Commercial–Broadway Station

commbway_stn_rendering
Beginning in early February, the pedestrian walkway to the Millennium Line trains (platforms 1 and 2) at Commercial–Broadway Station will narrow.

Construction crews will partially demolish and reconstruct the existing pedestrian walkway over the Grandview Cut.

The crossing will be narrowed through various phases. At the narrowest, the walkway will be reduced to just over four metres wide. When construction is complete, the new pedestrian walkway to platforms 1 and 2 will be 14 metres wide!

Details:

  • Access to the station and from the platform will not change. Customers can continue to use the stairs, escalators and elevators to access the platform.
  • The walkway narrowing will not affect SkyTrain service.
  • Hoarding will be put up along the entire length of the walkway. Additional lighting will be installed to ensure the area is well lit.
  • Please allow for extra travel time when connecting through Commercial-Broadway Station. Customers should expect some additional crowding at the station during peak times.

When complete, the station will include:

  • An additional platform for Expo Line trains, a widened crossing over the Grandview Cut and a new pedestrian walkway over Broadway.
  • New elevators and up and down escalators to improve access for customers with disabilities.

Together with the contractor, we are making every effort to minimize the impact of this construction activity. Crews will work around the clock to ensure that the upgrades are completed as quickly and safely as possible for the benefit of residents and users of the SkyTrain station.

Construction is expected to be complete by next winter.

We thank our passengers and neighbours for their patience as we make these much-needed improvements.

If you have questions or concerns about these projects,
please reach out to Customer Information by phone 604.953.333 or on Twitter.

Author: Jessica Hewitt

Customer Alert: BC Hydro work at Granville Station this Sunday night

?❄️Baby it’s cold outside ❄️? #vancouver #skytrain #granvillestation

A photo posted by vincebeaulieu (@vincebeaulieu) on

From Sunday, January 29 at 7 p.m. until Monday, January 30 at 7 a.m., BC Hydro will be doing necessary upgrades to their downtown substation.

Because of this work, Granville Station on the Expo Line will be affected.

There will be a brief hydro outage (less than 10 seconds) when all the escalators will stop and emergency lighting will be activated.

There will be staff on hand, working with BC Hydro, to aid with the safe shutdown of the escalators and elevators.

When the outage begins, Granville Station will be borrowing some power from Burrard Station.

During this nighttime work, three escalators and two elevators will be out of service and there will be reduced lighting.

Author: Adrienne Coling

Customer Alert: Canada Line maintenance on January 30, 2017

Canada Line at YVR.

Canada Line at YVR.

On Monday, January 30th between 11:40 p.m. and end of service, there will be no Canada Line service from YVR to any of the Sea Island Stations due to important switch maintenance.

To accommodate passengers during this time, there will be a shuttle bus between the airport and Templeton Station running at the same frequency as trains during late evening; every twenty minutes.

Riders are encouraged to allow for an extra 15 minutes of travel time.

There will be attendants on hand at both YVR and Templeton to help direct passengers to the bus pick-up locations.

Have questions or concerns?
Reach out to Customer Information on Twitter or by phone at 604.953.3333.

Author: Adrienne Coling

Bus stop changes at 29th Avenue Station

 

Phase one bus stop moves

Route 16 and 33 bus stops will temporarily move as of January 24.

TransLink will be upgrading the 29th Avenue Station Exchange to improve customer access, safety and security.

During this upgrade work, temporary traffic patterns and bus stop location changes will occur.

Until mid-February, the regular stops for the 16 and 33 buses will be moved outside the bus loop.

The number 16 bus bay has been relocated to north side of 29th Avenue.

The number 33 bus bay has been relocated to south side of 29th Avenue.

The upgrades for this exchange will include:

  • A new bus bay to allow all buses to pick up and drop off within the bus loop.
  • Improved lighting, glass shelters and lower profile landscaping to make the bus loop more visible and safer.
  • Three new crosswalks to improve safety and access tot he bus loop and station.
  • New bus stop ID poles with braille and tactile strips to meet accessibility standards and better direct customers.

The entire project is set to wrap up Summer 2017.

For more information about upcoming bus stop changes at this station,
call Customer Information at 604.953.3333 or visit translink.ca/alerts and click the alerts tab.

Author: Adrienne Coling