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Category: Customer Alert

Running Rail work continues on the Expo Line

The Running Rail Replacement Project continues with work near Main Street–Science World Station is starting April 2. Work will not be done on Fridays and Saturdays and is weather dependent.

From 9:30pm until the end of service, Expo Line trains will be single tracking – when trains travel on the same track in alternating directions – between Main Street-Science World and Commercial-Broadway stations.

Expo Line trains will operate between Waterfront to King George Station. Please be aware that during this work, there will be no Expo Line trains to Production Way–University.

There will be a s shuttle train operating between New Westminster and VCC–Clark. You can change trains to this service at New Westminster and Columbia stations.

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If you are travelling on the Expo Line, please allow for 15-20 minutes extra travel time. Millennium Line and Canada Line will operate normally.

Tips for a faster trip using Special SkyTrain Service

  • If you are travelling from downtown Vancouver and your destination is Sapperton, Braid, Lougheed Town Centre or Production Way–University stations, take an Expo Line train to Commercial–Broadway station and change trains to a VCC–Clark – New Westminster train operating from platform 2.
  • If you are travelling from Commercial–Broadway to Braid, Sapperton, Columbia or New Westminster stations, board a VCC–Clark – New Westminster train operating from platform 2.
  • If you are travelling from New Westminster Station to a destination along the Millennium Line, including Commercial–Broadway Station, take the New Westminster – VCC–Clark train.
  • If you are travelling from Surrey to a destination along the Millennium Line, including Commercial–Broadway Station, ride the Expo Line to Columbia and transfer to a New Westminster – VCC–Clark train.
  • If you are travelling on the Millennium Line Evergreen Extension to New Westminster Station or beyond, transfer at Lougheed Town Centre as you normally would and catch the VCC–Clark – New Westminster train from Platform 2 at Lougheed Town Centre. If required, change to the Expo Line at New Westminster to continue west.

Schedule Adjustments due to events

  • Sunday April 2: Service change delayed one hour, beginning at 10:30pm, to accommodate the Canucks hockey game.
  • Wednesday April 5: Service change delayed one hour, beginning at 10:30pm, to accommodate the Canucks hockey game.

Thank you for your patience during this necessary maintenance to our SkyTrain system.

Know before you go!
For more information on what this means for your commute, visit translink.ca/alerts.
Find details on the Rail Replacement Project at translink.ca/rail replacement.

Author: Adrienne Coling

Customer Alert: Metrotown C6 & C7 users, your final stop is changing

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Calling all C6 and C7 users!

The terminus stop (aka the final stop) at Metrotown Station will temporarily move for upgrade work at Metrotown Station.

The stop at westbound Beresford Street and Telford Avenue (stop #59544) will temporarily move to a new stop on Sussex Avenue northbound and the nearside of Beresford Street (stop #60194).

The routing of the C6 and C7 will not change.

The stop will be in a new location until the summer so upgrade work on the new east stationhouse can continue.

These upgrades allow increased capacity and provide additional opportunities to make improvements to customer safety inside the station.

When complete, the features of the new station include:

  • two new pairs of up and down escalators, three new elevators and new stairs to improve access
  • more space on the platforms to enable the system to expand for future customers
  • improved station design with better lighting and visibility
  • improved bus connections
  • new Bike Parkade

You can learn more at translink.ca/metrotown.

Author: Jessica Hewitt

Running Rail replacement continues near Stadium–Chinatown Station

pattern change

As part of keeping our system in a state of good repair, we are replacing 5,000 linear metres of running rail at four main locations close to Metrotown, Main Street–Science World, Stadium–Chinatown and Waterfront stations.

The next area of running rail replacement is near Stadium–Chinatown Station and is taking place from today, February 23 to  March 9 16 22. Work will not be done on Fridays and Saturdays and is weather dependent.

Customers can expect modified service between Waterfront and Stadium–Chinatown stations during the specific work times.

A Special SkyTrain Service shuttle will provide 10 minute service in both directions between Waterfront and Stadium–Chinatown stations.

Details:

  • From 9:30 p.m. until the end of service, Expo Line trains travelling towards Waterfront will terminate at Stadium–Chinatown station.
  • Expo Line trains travelling towards both King George and Production Way-University will operate normally from Stadium–Chinatown stations.
  • Expo Line passengers connecting at Stadium–Chinatown should allow for 5-10 minutes of extra travel time.
  • Millennium Line and Canada Line will operate normally.
  • Schedule adjustments due to special events:
    • Tuesday, February 28: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Canucks game.
    • Thursday, March 2: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Canucks game.
    • Sunday, Mar. 5: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Whitecaps game.
    • Tuesday, Mar. 7: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Canucks game.
    • Thursday, Mar. 9: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Canucks game.
    • Monday, Mar. 13: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Canucks game.
    • Tuesday, Mar. 14: No work will take place on this date.
    • Thursday, Mar. 16: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Canucks game.

Riders should also be sure to watch destination displays and listen for train destination announcements.

How does this affect your commute? Check out our Alerts Page for pattern changes and upcoming work.
Find more information on the entire project, visit translink.ca/railreplacement.

Author: Adrienne Coling

Running Rail replacement begins February 5, 2017

2015 Running Rail work

2015 Running Rail work

**UPDATE** Due to snow and ice, this work for February 5 to February 8 is cancelled. Work is set to begin on February 13 if weather permits.

An important part of delivering transit service to the region is keeping our system in a good state of repair.

Sometimes that means rewiring trolley wires, station upgrades, bus refurbishments, rail work or a variety of other necessary maintenance projects.

The Running Rail Replacement Project on the Expo Line will begin on February 5 to February 8 and February 13 to February 15 starting at 9:30 p.m. as part of the SkyTrain Rail Asset State of Good Repair Program.

So far, we’ve replaced 15,013 linear metres of running rail!

  • 800 linear meters west of Main Street Station (1997)
  • 1,575 linear meters between 22nd Street and New Westminster Stations (2001)
  • 1,506 linear meters between Waterfront and Burrard Stations (2001)
  • 1,282 linear meters between Main and Stadium Stations (2003)
  • 1,200 linear meters at the curve west of Broadway Station (2006)
  • 1,400 linear meters at the OMC Gatehouse curve (2008)
  • 1,500 linear meters at the curve west on New West Station (2009)
  • 1,200 linear meters at Edmonds outbound curve and OMC2 inbound curve (2011)
  • 1,650 linear meters at OMC2 outbound curve and Edmonds Station inbound curve (2015)
  • 2,900 linear meters at Broadway Station “S” curve (2015)

During this phase, we will be replacing 5,000 linear metres of running rail at four main locations close to Metrotown, Main Street–Science World, Stadium–Chinatown and Waterfront stations.

What to expect

Due to the complex nature of scheduling this required maintenance project, we will complete this work in various phases at each location.

In order to complete this work, single tracking will occur around where the work is being done.

To help customers get where they need to go during this time, SkyTrain will also be slightly modified.

  • From 9:30 p.m. until the end of service, Expo Line trains will be single tracking (trains travel on the same track in alternating directions) at Main Street–Science World and Commercial–Broadway stations.
  • During this time Expo Line trains will only operate between Waterfront and King George stations. There will be no Expo Line trains to Production Way–University.
  • Expo Line trains between Columbia and Production Way–University stations will be temporarily replaced with Special SkyTrain Service trains operating between New Westminster and VCC–Clark stations.
  • Passengers from other stations on the Expo Line can change trains to this service at New Westminster and Columbia stations.
  • Millennium Line and Canada Line will operate normally.

SkyTrain pattern change 1We will provide more specific information on upcoming work and how this may impact your travel as the project continues into June 2017.

**PLEASE NOTE** This work is weather dependent. Please check the Alerts page for updates.

Thank you for your patience as we work to keep the Expo Line safe and reliable for years to come.

For more information on the Running Rail Replacement Project visit On Track.
Updates to single tracking will be posted to Transit Alerts.
Have questions? Ask away!
By phone: 604.953.3333
Online: @TransLink

Author: Adrienne Coling

Construction work continues on the SkyTrain system

Commercial Station by Dana Lu.

Commercial–Broadway Station by Dana Lu.

**UPDATE** Due to weather conditions, the work at Commercial–Broadway Station was delayed. The pedestrian walkway to the Millennium Line trains (platforms 1 and 2) at Commercial–Broadway will narrow starting this Sunday, February 19th.

We are working hard to ensure our system meets the needs of our customers. You may have seen, or heard, crews at Stadium-Chinatown and Commercial-Broadway stations working over the last few days and weeks.

Stadium–Chinatown sign installation

You’ve told us that you wanted more signage on the system and we are working away to make this happen. We’ve installed new signage at virtually every platform at Expo and Millennium Line stations.

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Fencing and signage before

Inlet trackside

What fencing and signage will look after completion

Right now, construction crews are installing a new fence to mount new directional signs at Stadium–Chinatown Station.

To ensure our customers know where to go when they are on the train, we’re installing trackside rails and fences to mount large signs.

If you’ve been on the Evergreen Extension, you’ll see similar fencing and signs installed between platforms.

These signs are essential so customers can see what station they are arriving at and the route of the train. This work will continue on Sunday to Thursday nights between the hours of approximately 2 a.m. and 5 a.m. over the next couple of weeks.

Residents in the area may hear nighttime noise as this work can only be completed when trains are not running. If we did this work during the day, this would mean we couldn’t provide service to Stadium–Chinatown Station.

We recognize that this work has an impact on residents who live near the station and we thank everyone for their patience while we make these improvements.

Upgrades continue at Commercial–Broadway Station

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Beginning in early February, the pedestrian walkway to the Millennium Line trains (platforms 1 and 2) at Commercial–Broadway Station will narrow.

Construction crews will partially demolish and reconstruct the existing pedestrian walkway over the Grandview Cut.

The crossing will be narrowed through various phases. At the narrowest, the walkway will be reduced to just over four metres wide. When construction is complete, the new pedestrian walkway to platforms 1 and 2 will be 14 metres wide!

Details:

  • Access to the station and from the platform will not change. Customers can continue to use the stairs, escalators and elevators to access the platform.
  • The walkway narrowing will not affect SkyTrain service.
  • Hoarding will be put up along the entire length of the walkway. Additional lighting will be installed to ensure the area is well lit.
  • Please allow for extra travel time when connecting through Commercial-Broadway Station. Customers should expect some additional crowding at the station during peak times.

When complete, the station will include:

  • An additional platform for Expo Line trains, a widened crossing over the Grandview Cut and a new pedestrian walkway over Broadway.
  • New elevators and up and down escalators to improve access for customers with disabilities.

Together with the contractor, we are making every effort to minimize the impact of this construction activity. Crews will work around the clock to ensure that the upgrades are completed as quickly and safely as possible for the benefit of residents and users of the SkyTrain station.

Construction is expected to be complete by next winter.

We thank our passengers and neighbours for their patience as we make these much-needed improvements.

If you have questions or concerns about these projects,
please reach out to Customer Information by phone 604.953.333 or on Twitter.

Author: Jessica Hewitt

Customer Alert: BC Hydro work at Granville Station this Sunday night

🎤❄️Baby it’s cold outside ❄️🎧 #vancouver #skytrain #granvillestation

A photo posted by vincebeaulieu (@vincebeaulieu) on

From Sunday, January 29 at 7 p.m. until Monday, January 30 at 7 a.m., BC Hydro will be doing necessary upgrades to their downtown substation.

Because of this work, Granville Station on the Expo Line will be affected.

There will be a brief hydro outage (less than 10 seconds) when all the escalators will stop and emergency lighting will be activated.

There will be staff on hand, working with BC Hydro, to aid with the safe shutdown of the escalators and elevators.

When the outage begins, Granville Station will be borrowing some power from Burrard Station.

During this nighttime work, three escalators and two elevators will be out of service and there will be reduced lighting.

Author: Adrienne Coling

Customer Alert: Canada Line maintenance on January 30, 2017

Canada Line at YVR.

Canada Line at YVR.

On Monday, January 30th between 11:40 p.m. and end of service, there will be no Canada Line service from YVR to any of the Sea Island Stations due to important switch maintenance.

To accommodate passengers during this time, there will be a shuttle bus between the airport and Templeton Station running at the same frequency as trains during late evening; every twenty minutes.

Riders are encouraged to allow for an extra 15 minutes of travel time.

There will be attendants on hand at both YVR and Templeton to help direct passengers to the bus pick-up locations.

Have questions or concerns?
Reach out to Customer Information on Twitter or by phone at 604.953.3333.

Author: Adrienne Coling

Bus stop changes at 29th Avenue Station

 

Phase one bus stop moves

Route 16 and 33 bus stops will temporarily move as of January 24.

TransLink will be upgrading the 29th Avenue Station Exchange to improve customer access, safety and security.

During this upgrade work, temporary traffic patterns and bus stop location changes will occur.

Until mid-February, the regular stops for the 16 and 33 buses will be moved outside the bus loop.

The number 16 bus bay has been relocated to north side of 29th Avenue.

The number 33 bus bay has been relocated to south side of 29th Avenue.

The upgrades for this exchange will include:

  • A new bus bay to allow all buses to pick up and drop off within the bus loop.
  • Improved lighting, glass shelters and lower profile landscaping to make the bus loop more visible and safer.
  • Three new crosswalks to improve safety and access tot he bus loop and station.
  • New bus stop ID poles with braille and tactile strips to meet accessibility standards and better direct customers.

The entire project is set to wrap up Summer 2017.

For more information about upcoming bus stop changes at this station,
call Customer Information at 604.953.3333 or visit translink.ca/alerts and click the alerts tab.

Author: Adrienne Coling

Attention all Boxing Day Metrotown shoppers!

metrotown-stairs
We know that you are keen to get a good deal but we also want to make sure you get where you need to go smoothly on Boxing Day.

On Monday, December 26, there will be temporary changes to the way you access Metrotown Station.

What you need to know:

  • We expect large crowds and we will change pedestrian traffic patterns, depending on the conditions.
  • Customers should plan for additional travel time on the system and out of the station as we expect an influx of thousands of passengers on Boxing Day.
  • You will tap in and out of the station as normally, to ensure you are charged the correct fare.
  • Shuttles will continue to operate as elevator and escalators are out of service.
    • Customers who require the use of an elevator or escalator are strongly encouraged to take the accessible shuttle from Patterson Station.
    • Customers travelling with strollers or large bulky items should take the shuttle from Royal Oak or Patterson stations.
  • Always follow signage and directions from traffic flaggers, SkyTrain staff and Transit Police
  • Please travel up and down staircases slowly as we expect additional crowding on stairways.

**Please note: Depending on crowding, SkyTrain staff may choose to change pedestrian travel patterns.

Four flaggers will be at the crosswalks on Central Boulevard,  additional SkyTrain attendants and Transit Police officers will be at the station to help direct customers to the mall and the platform.

We understand that this is a busy shopping and travelling day for our customers and we want to make sure the platform is cleared quickly to ensure crowding is kept to a minimum.

Have questions about boxing day plan? Tweet us @TransLink and ask away!

Author: Jessica Hewitt

Reminder: Black Friday at Metrotown

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Attention all shoppers!

We expect a significant increase of passengers at Metrotown Station accessing the mall for this year’s Black Friday sales.

To ensure the safety of all passengers and the public:

  • Always cross at designated crosswalks and follow pedestrian signs, traffic signals and directions from traffic flaggers.
  • Remain behind barricades at all times, and do not jaywalk or cut across the high-traffic bus loop.
  • Be courteous to other passengers and vehicles.
  • Make use of both exits at the station. The west exit only staircase is often less busy and is a quicker way to exit the platform.

We’ve added additional traffic flaggers to help pedestrians safety cross the street and more SkyTrain attendants will be at the station to help direct customers in and out of the station.

Customers who require elevator or escalator access can use one of the shuttles to connect to Metrotown Station.

The HandyDART and Community Shuttles that have been running since the elevator was taken out of service will continue to run until the new elevators are open.

The HandyDART operates approximately every 20 to 30 minutes between Metrotown and Patterson stations during the following hours:

  • Monday – Friday: 6 a.m. to 10 p.m.
  • Saturday: 9 a.m. to 10 p.m.
  • Sundays and Holidays: 9 a.m. to 8 p.m.

Passengers travelling with strollers can take the Community Shuttle to Metrotown Station from Patterson or Royal Oak stations. The Community Shuttle operates daily between 8 a.m. and 9 p.m. every 20 to 30 minutes.

While both shuttles are running, service will run between Metrotown and Patterson stations approximately every 15 to 20 minutes.

Author: Jessica Hewitt

Take the Transit Alerts survey today!

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Thousands of our riders look to Transit Alerts to learn about service issues, detours and more.

Whether you use our website or get SMS text notifications, these alerts help riders make important decisions about their transit trips.

Customers want to get timely, useful and accurate alerts that affect their commutes and to make our alerts service even better, we want to hear from you!

Until November 30, 2016, we’re collecting feedback about how our customers use and access transit alerts.

Your feedback will help us improve Transit Alerts to keep riders informed, allow riders to plan ahead more efficiently and help riders find alternative routes when necessary.

Take the survey at translink.ca/alertsurvey.

Looking to sign up for SMS text message or email Transit Alerts? Register here.

Author: Adrienne Coling

Customer Alert! 232 routes detour due to watermain work

Customer Alert generic bus

Attention all 232 riders!

Staring on Monday November 14, 2016 in conjunction with Capilano watermain project and the closure of Edgemont Blvd at Capilano Rd, the 232 route will be detoured.

Detour routes:

**changes shown in bold**

232 Grouse Mountain: From Phibbs Exchange via Lonsdale Ave and then regular routing to Queens Rd (at Woodbine Dr), continue Queens Rd to Edgemont Blvd, then via Edgemont Blvd, Highland Blvd, Montroyal Blvd, Capilano Rd, then continue Nancy Greene Way to Grouse Mountain.

232 Phibbs Exchange: From Grouse Mountain to Phibbs Exchange via Nancy Greene Way, Capilano Rd, Montroyal Blvd, Highland Blvd, Edgemont Blvd, then via regular routing to Phibbs Exchange.

There will be two sets of northbound and southbound temporary 232 stops on Highland Blvd.

The first set at Highland (Stop #: 54493 and 54534) and the other set at Woodbine (Stop #: 54485 and 54359).

There will also a temporary stop at 60109 eastbound Montroyal Blvd after Capilano Rd for the 232 Phibbs Exchange bus.

This detour is anticipated to be in place until Spring 2017.

Have questions about the detour? Tweet us or call Customer Information at 604.953.3333.

Author: Adrienne Coling

Attention Metrotown SkyTrain riders!

walkway
Some more changes are coming to Metrotown Station as we upgrade one of our busiest stations outside downtown Vancouver.

Beginning November 16, a portion of the centre stationhouse will open!

To allow for demolition to begin on the existing east entrance, the pedestrian walkway at Metrotown Station connecting the mall and bus loop will permanently close.

The station upgrades allow space for an overhead walkway to be built, however, TransLink does not own the property and it will be up to the discretion of the City of Burnaby.

We are currently working with the city to agree upon design, construction, funding and timing for the a new walkway.

Not to worry, the station is still accessible for riders! You can exit the platform via the brand new stairs in the centre stationhouse towards the east of the platform or the emergency staircase at the west end of the platform.

The future bus lane will be used for passengers to travel east or west along the south side of Central Boulevard. Concrete barricades will be installed to separate pedestrians from traffic in that area.

Compass Vending Machines and card readers will be located just outside the station, so remember to tap in and tap out to ensure you are paying the correct fare!

ct_f_metrotown_walkway_closure_map
To help direct riders during this construction, additional staff will be on hand, but you should still allow for an additional five to 10 minutes of travel time when using this station.

**Please note** There will be no escalator access into the station, only stairs. The HandyDART and Community Shuttles will continue to run between Metrotown and Patterson stations until the new elevators open this spring.

What’s all this construction for? Let me tell you! When fully complete, the upgraded station will include:

  • A rebuilt east stationhouse and the addition of new centre and west stationhouses
  • New stairs and escalators
  • A replacement of the original elevator with three new elevators accessible via a new central entry
  • An upgraded bus exchange on Central Boulevard
  • New secure bike parking

Looking for more station upgrades or Metrotown information?
Visit translink.ca/ontrack and translink.ca/Metrotown.

Author: Jessica Hewitt

Fall back this weekend as Daylight Savings Time ends

Remember to set those clocks back!

Remember to set those clocks back!

Fun fact: Daylight saving time started in 1908 in Thunder Bay, Ontario, to squeeze in an extra hour of daylight.

This Sunday, November 6, we’re rolling those clocks back one hour at 2 a.m.

Our transit services will finish their Saturday night service and the change to Pacific Standard Time will take effect for the start of Sunday service.

So, remember to set those clocks before bed on Saturday to seamlessly slip into Sunday morning transit travels.

Author: Adrienne Coling

Transit for Remembrance Day

Lest we forget

Lest we forget

Once again, TransLink and its operating companies will provide free transit to veterans and members of the Armed Forces and Coast Guard this Remembrance Day, Friday November 11, 2016.

“Providing free transit service is one small way we can honour and thank the brave men and women who protect freedom for not only every Canadian, but our neighbours around the globe.” – TransLink CEO Kevin Desmond.

Here’s how it will work:

One accessible fare gate will remain open at all SeaBus, SkyTrain and Canada Line stations from the start of service to 6:00 p.m. and transit will be free all day on buses.

Ordinary and Life Members of the Royal Canadian Legion, Army, Navy and Air Force Veterans, Korean Veterans Association, Armed Forces and Coast Guard are invited to ride free on all conventional TransLink services, HandyDART and Canada Line YVR Add-Fare.

*Please note* the West Coast Express will not operate on Remembrance Day.

Veterans and eligible members are not required to tap their Compass Cards but please have your membership card ready to display or appear in uniform when boarding buses or entering a fare-paid zone.

For the rest of the public, transit is operating on a holiday schedule and you will only need a one-zone fare for travel across the network.

We will also be observing a moment of silence at 11:00 am, with all SkyTrain, SeaBus, and buses observing this moment at the stop reached closest to the hour.

All TransLink and operating company properties will fly their flags at half-mast.

Service returns to regular weekday schedules for all modes on Monday, November 14.

You can find more information on our Holiday Service page.

Author: Jessica Hewitt