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Category: Customer Alert

Holiday service for Thanksgiving

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Gobble, gobble, friends!

Thanksgiving is almost upon us and that means holiday service for the transit network on October 10, 2016.

Thanksgiving Monday transit:

  • BusSkyTrain, and SeaBus services will operate on a Sunday/holiday schedule.
  • West Coast Express and TrainBus service will not operate.
  • Holiday fares are in effect meaning you only need a one-zone fare to travel across the region!

Please note that the Compass Customer Service Centre and Lost Property Office will be closed.

Regular weekday schedules for all modes return on Tuesday, October 11, 2016.

Plot your transit course with our handy dandy Trip Planner,
tweet your questions to @TransLink on Twitter
and always know before you go with Transit Alerts!

Author: Adrienne Coling

Improving washroom facilities for SeaBus riders

Burrard Otter - Photo Courtesy of SeaBus Marine Attendant Shirley DeRusha

Burrard Otter – Photo Courtesy of SeaBus Marine Attendant Shirley DeRusha

Attention SeaBus riders!

Beginning in October, washrooms at the north and south SeaBus terminals will temporarily close to undergo work, including accessibility improvements.

As part of the work, separate accessible washrooms will be built within the existing space and will include infant changing tables.SeaBus Advanced notice north side washroom closure-page-001

A temporary portable toilet will be available for customers at the south terminal by the exit, near the elevator.

SeaBus passengers are encouraged to use public facilities on the north side or travel to the south terminal.

In the coming days, you’ll see signage advising passengers of the temporary change, with construction work starting shortly after.

Improvements will be complete this winter.

Have questions?
Contact Customer Information at 604.953.3333.

Author: Jessica Hewitt

Added service for the Honda Celebration of Light!

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Canada’s fireworks show – August 1, 2015 (Courtesy of GoToVan)

Summer means festivals, getting outdoors more and fireworks!

We are so lucky to be treated to the Honda Celebration of Light again this year!composite_14690452769840

Here are the dates for these sparkling displays:

Saturday, July 23 – Netherlands

Wednesday, July 27 – Australia

Saturday July 30 – U.S. A. (DISNEY!!)

All shows begin at 10 p.m.

To make sure everyone can get to and from these spectacular events, TransLink has added more service for all three nights to accommodate the fireworks at English Bay.

Added service

West Vancouver Transit

West Vancouver Transit will operate additional service go to and from Downtown Vancouver before and after each event. There will be additional 255 Service to Lynn Valley from Dundarave.

SkyTrain Expo/Millennium/Canada Lines will run additional trains beginning mid-afternoon, at near-peak service levels lasting well past the end of the events.

Expo Line: Last train will leave Waterfront for King George at 1:16am, with connections to the Millennium Line at Commercial-Broadway.

Millennium Line: Last train to Lougheed will leave Waterfront Station at 1:11am

Canada Line: Last train will leave Waterfront for Richmond-Brighouse at 1:15am

West Coast Express: WCE will offer a special train on July 30 only, leaving Mission City at 7 p.m., arriving at Waterfront Station at 8:15pm The return train departs Waterfront Station at midnight, arriving back at Mission City approximately 1:15am.

SeaBus will provide extra and extended service for each of the Celebration of Light events.

  • July 23, 27 and 30: We’re extending our 15-minute service until 12 a.m., and then every 30 minutes until the last sailing at 1:22 a.m. from the South Terminal.

Some downtown and West End buses are also re-routing during these times. Full details can be found online here.

Station access

Before, during and after the events, transit stations will be open, but some will have modified access to ensure customer comfort and safety.

Waterfront Station: After 10:30 p.m., Expo and Millennium line customers who do not require an elevator may only access the station from the Howe Street entrance, north of Cordova. All Canada Line and SeaBus customers, and Expo and Millennium line customers who need an elevator, can access Waterfront Station through the Cordova Street entrance. The Canada Line Granville and Hastings entrance will remain fully accessible for Canada Line customers.

Granville Station: Customers can enter the station from Dunsmuir Street only after 10:30 p.m. until crowds have cleared. Also, there will be no access to Expo and Millennium trains heading towards Waterfront Station after this time.

Burrard Station: Bikes cannot be locked at the station entrance from 9 p.m. and should be removed by 10:30 p.m. onwards, until the expected crowds have cleared. Customers will not be able to access Expo and Millennium trains towards Waterfront Station after 10:30 p.m.

**Passengers will not be permitted to board SkyTrain
with bikes after the events until crowds are clear**

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Transit Tip!

Don’t wait in line at Compass vending machines after the fireworks!

You can buy your two Compass Tickets (save one for later that night) and top up your Compass Card beforehand to breeze through the crowds after the events!

For up-to-date transit service information including bus re-routes during special events, sign up for Transit Alerts at translink.ca/alerts,
follow @TransLink or call Customer Service at 604.953.3333.

Author: Adrienne Coling

Burrard Corridor upgrades

Burrard St Bridge

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The affected area – City of Vancouver

Over the next 18 months, the City of Vancouver will be doing major upgrades to the Burrard Corridor – from Davie Street to 16th Avenue – which includes necessary structural rehabilitation work on the Burrard Bridge.

Work has commenced between Harwood Street and Pacific Street, where they will be replacing aging water, sewer and road infrastructure and improving safety for all modes at the Burrard–Pacific intersection.

This work will impact bus routes that normally travel on and around the Burrard Bridge.

Affected routes include the 2, 4, 22, 32, 44, 258 & N22.

Please allow extra time if travelling either direction on these routes.

What to expect during construction

  • One travel lane in each direction that will stay open on Burrard Street on the north side
  • Some full road closures on weekends on the South side to allow for major roadwork and final paving
  • Access for cyclist, pedestrian, and motor vehicle over the Burrard Bridge

Click here more information and up-to-date closures.

Throughout the course of the construction, we will monitor service reliability and make service adjustments/changes as necessary.

We thank our passengers for their patience while the City of Vancouver makes these critical upgrades to the Burrard Corridor and bridge.

Authors: Adrienne Coling and Jordan Keim

Customer Alert: Capilano Road bus detours extended approximately 2 weeks

Customer Alert generic busAttention all Capilano Road bus goers!

**UPDATE: Winter Service Changes originally scheduled for January 4, 2016, will be delayed by approximately 2 weeks, due to the continued construction of the Capilano Road water main project. During this time, the 232, 236 and 247 will return to regular routing except for the portion of Capilano Road between Edgemont and Eldon.

Check out the detours below! The changes are bolded:

From southbound Capilano Rd:

232 Phibbs Exchange, 236 Lonsdale Quay and 247 Vancouver

Via regular route southbound to Capilano Rd at Eldon Rd, then via Eldon Rd, Ruby Ave, Sunset Blvd, to Edgemont Blvd.  The 236 and 247 continue west on Edgemont Blvd to Capilano Rd, then regular route beyond to Lonsdale Quay (236) and Vancouver (247). The 232 continues east on Edgemont Blvd and regular routing beyond to Phibbs Exchange.

From northbound Capilano Rd:

236 Grouse Mountain and 247 Upper Capilano

Via regular route to Capilano Rd at Edgemont Blvd, then via Edgemont Blvd, Sunset Blvd, Ruby Ave, Eldon Rd, then continue north on Capilano Rd to Grouse Mountain.

From westbound Edgemont Blvd:

232 Grouse Mountain

Via regular route to Edgemont Blvd at Sunset Blvd, then via Sunset Blvd, Ruby Ave, Eldon Rd, then continue north on Capilano Rd to Grouse Mountain.

After this detour ends, the 236 and 247 routes will return to their regular routes along Capilano Rd .

However, the 232 will remain on a minor detour for approximately 2½ months as a result of the closure of Edgemont Blvd at Capilano Rd.

Know before you go!

Head to our Trip Planner to map out your route and times.
Sign up for alerts to stay in the know about any service changes.

Author: Adrienne Coling