ALERT! : More info
Translink Buzzer Blog

Category: Customer Alert

Attention all Boxing Day Metrotown shoppers!

metrotown-stairs
We know that you are keen to get a good deal but we also want to make sure you get where you need to go smoothly on Boxing Day.

On Monday, December 26, there will be temporary changes to the way you access Metrotown Station.

What you need to know:

  • We expect large crowds and we will change pedestrian traffic patterns, depending on the conditions.
  • Customers should plan for additional travel time on the system and out of the station as we expect an influx of thousands of passengers on Boxing Day.
  • You will tap in and out of the station as normally, to ensure you are charged the correct fare.
  • Shuttles will continue to operate as elevator and escalators are out of service.
    • Customers who require the use of an elevator or escalator are strongly encouraged to take the accessible shuttle from Patterson Station.
    • Customers travelling with strollers or large bulky items should take the shuttle from Royal Oak or Patterson stations.
  • Always follow signage and directions from traffic flaggers, SkyTrain staff and Transit Police
  • Please travel up and down staircases slowly as we expect additional crowding on stairways.

**Please note: Depending on crowding, SkyTrain staff may choose to change pedestrian travel patterns.

Four flaggers will be at the crosswalks on Central Boulevard,  additional SkyTrain attendants and Transit Police officers will be at the station to help direct customers to the mall and the platform.

We understand that this is a busy shopping and travelling day for our customers and we want to make sure the platform is cleared quickly to ensure crowding is kept to a minimum.

Have questions about boxing day plan? Tweet us @TransLink and ask away!

Author: Jessica Hewitt

Reminder: Black Friday at Metrotown

mySuperLamePic_f1d9c969b9793c37cc2b7315d13a9d7e
Attention all shoppers!

We expect a significant increase of passengers at Metrotown Station accessing the mall for this year’s Black Friday sales.

To ensure the safety of all passengers and the public:

  • Always cross at designated crosswalks and follow pedestrian signs, traffic signals and directions from traffic flaggers.
  • Remain behind barricades at all times, and do not jaywalk or cut across the high-traffic bus loop.
  • Be courteous to other passengers and vehicles.
  • Make use of both exits at the station. The west exit only staircase is often less busy and is a quicker way to exit the platform.

We’ve added additional traffic flaggers to help pedestrians safety cross the street and more SkyTrain attendants will be at the station to help direct customers in and out of the station.

Customers who require elevator or escalator access can use one of the shuttles to connect to Metrotown Station.

The HandyDART and Community Shuttles that have been running since the elevator was taken out of service will continue to run until the new elevators are open.

The HandyDART operates approximately every 20 to 30 minutes between Metrotown and Patterson stations during the following hours:

  • Monday – Friday: 6 a.m. to 10 p.m.
  • Saturday: 9 a.m. to 10 p.m.
  • Sundays and Holidays: 9 a.m. to 8 p.m.

Passengers travelling with strollers can take the Community Shuttle to Metrotown Station from Patterson or Royal Oak stations. The Community Shuttle operates daily between 8 a.m. and 9 p.m. every 20 to 30 minutes.

While both shuttles are running, service will run between Metrotown and Patterson stations approximately every 15 to 20 minutes.

Author: Jessica Hewitt

Take the Transit Alerts survey today!

alerts_survey_promo_buzzer_640x350

Thousands of our riders look to Transit Alerts to learn about service issues, detours and more.

Whether you use our website or get SMS text notifications, these alerts help riders make important decisions about their transit trips.

Customers want to get timely, useful and accurate alerts that affect their commutes and to make our alerts service even better, we want to hear from you!

Until November 30, 2016, we’re collecting feedback about how our customers use and access transit alerts.

Your feedback will help us improve Transit Alerts to keep riders informed, allow riders to plan ahead more efficiently and help riders find alternative routes when necessary.

Take the survey at translink.ca/alertsurvey.

Looking to sign up for SMS text message or email Transit Alerts? Register here.

Author: Adrienne Coling

Customer Alert! 232 routes detour due to watermain work

Customer Alert generic bus

Attention all 232 riders!

Staring on Monday November 14, 2016 in conjunction with Capilano watermain project and the closure of Edgemont Blvd at Capilano Rd, the 232 route will be detoured.

Detour routes:

**changes shown in bold**

232 Grouse Mountain: From Phibbs Exchange via Lonsdale Ave and then regular routing to Queens Rd (at Woodbine Dr), continue Queens Rd to Edgemont Blvd, then via Edgemont Blvd, Highland Blvd, Montroyal Blvd, Capilano Rd, then continue Nancy Greene Way to Grouse Mountain.

232 Phibbs Exchange: From Grouse Mountain to Phibbs Exchange via Nancy Greene Way, Capilano Rd, Montroyal Blvd, Highland Blvd, Edgemont Blvd, then via regular routing to Phibbs Exchange.

There will be two sets of northbound and southbound temporary 232 stops on Highland Blvd.

The first set at Highland (Stop #: 54493 and 54534) and the other set at Woodbine (Stop #: 54485 and 54359).

There will also a temporary stop at 60109 eastbound Montroyal Blvd after Capilano Rd for the 232 Phibbs Exchange bus.

This detour is anticipated to be in place until Spring 2017.

Have questions about the detour? Tweet us or call Customer Information at 604.953.3333.

Author: Adrienne Coling

Attention Metrotown SkyTrain riders!

walkway
Some more changes are coming to Metrotown Station as we upgrade one of our busiest stations outside downtown Vancouver.

Beginning November 16, a portion of the centre stationhouse will open!

To allow for demolition to begin on the existing east entrance, the pedestrian walkway at Metrotown Station connecting the mall and bus loop will permanently close.

The station upgrades allow space for an overhead walkway to be built, however, TransLink does not own the property and it will be up to the discretion of the City of Burnaby.

We are currently working with the city to agree upon design, construction, funding and timing for the a new walkway.

Not to worry, the station is still accessible for riders! You can exit the platform via the brand new stairs in the centre stationhouse towards the east of the platform or the emergency staircase at the west end of the platform.

The future bus lane will be used for passengers to travel east or west along the south side of Central Boulevard. Concrete barricades will be installed to separate pedestrians from traffic in that area.

Compass Vending Machines and card readers will be located just outside the station, so remember to tap in and tap out to ensure you are paying the correct fare!

ct_f_metrotown_walkway_closure_map
To help direct riders during this construction, additional staff will be on hand, but you should still allow for an additional five to 10 minutes of travel time when using this station.

**Please note** There will be no escalator access into the station, only stairs. The HandyDART and Community Shuttles will continue to run between Metrotown and Patterson stations until the new elevators open this spring.

What’s all this construction for? Let me tell you! When fully complete, the upgraded station will include:

  • A rebuilt east stationhouse and the addition of new centre and west stationhouses
  • New stairs and escalators
  • A replacement of the original elevator with three new elevators accessible via a new central entry
  • An upgraded bus exchange on Central Boulevard
  • New secure bike parking

Looking for more station upgrades or Metrotown information?
Visit translink.ca/ontrack and translink.ca/Metrotown.

Author: Jessica Hewitt

Fall back this weekend as Daylight Savings Time ends

Remember to set those clocks back!

Remember to set those clocks back!

Fun fact: Daylight saving time started in 1908 in Thunder Bay, Ontario, to squeeze in an extra hour of daylight.

This Sunday, November 6, we’re rolling those clocks back one hour at 2 a.m.

Our transit services will finish their Saturday night service and the change to Pacific Standard Time will take effect for the start of Sunday service.

So, remember to set those clocks before bed on Saturday to seamlessly slip into Sunday morning transit travels.

Author: Adrienne Coling

Transit for Remembrance Day

Lest we forget

Lest we forget

Once again, TransLink and its operating companies will provide free transit to veterans and members of the Armed Forces and Coast Guard this Remembrance Day, Friday November 11, 2016.

“Providing free transit service is one small way we can honour and thank the brave men and women who protect freedom for not only every Canadian, but our neighbours around the globe.” – TransLink CEO Kevin Desmond.

Here’s how it will work:

One accessible fare gate will remain open at all SeaBus, SkyTrain and Canada Line stations from the start of service to 6:00 p.m. and transit will be free all day on buses.

Ordinary and Life Members of the Royal Canadian Legion, Army, Navy and Air Force Veterans, Korean Veterans Association, Armed Forces and Coast Guard are invited to ride free on all conventional TransLink services, HandyDART and Canada Line YVR Add-Fare.

*Please note* the West Coast Express will not operate on Remembrance Day.

Veterans and eligible members are not required to tap their Compass Cards but please have your membership card ready to display or appear in uniform when boarding buses or entering a fare-paid zone.

For the rest of the public, transit is operating on a holiday schedule and you will only need a one-zone fare for travel across the network.

We will also be observing a moment of silence at 11:00 am, with all SkyTrain, SeaBus, and buses observing this moment at the stop reached closest to the hour.

All TransLink and operating company properties will fly their flags at half-mast.

Service returns to regular weekday schedules for all modes on Monday, November 14.

You can find more information on our Holiday Service page.

Author: Jessica Hewitt

TransLink prepares for stormy weather

skytrain3
Storms, they are a-brewin’!

As always, TransLink’s top priority is to ensure the safety of our customers and employees. So, in preparation for the inclement weather set to hit our region over the next few days, we are taking a number of steps.

Our Emergency Management group is participating in Emergency Management BC and Environment Canada conference calls to stay apprised of the forecast and expected outcomes as well as communicating within the organization to ensure necessary preparations are made.

Bus

Tree branches falling into our trolley overhead wires can be an issue during high-wind conditions, so we are checking known risk locations to prepare.

We also sometimes face road debris, which can result in detours for our bus service. Transit Supervisors and other support staff out on the road, such as Transit Security, in order to proactively identify such problem areas and communicate them out. Once identified, we can react quickly by contacting the municipality responsible for clearing the trees or debris.

SkyTrain

In case of high winds, SkyTrain service over the SkyBridge between New Westminster and Surrey may operate at reduced speeds.

If wind speeds exceed 100 kph, service could be temporarily suspended.

We’ve also proactively reached out to construction projects adjacent to SkyTrain to ensure items are properly secured, to prevent anything being blown onto the tracks.

Here’s what you can do to prepare yourself:

  • Sign up for Transit Alerts so we can let you know if there are any service issues or changes
  • Follow our fabulous Customer Information team @TransLink on Twitter or phone 604-953-3333.
  • Plan ahead with our Trip Planner and give yourself extra time on your commute
  • Be aware! More people than usual tend to take transit during nasty weather – common transit courtesy applies even more on days like these!
  • Be visible! A bus operator has a lot to be aware of in AND outside of the bus. Make yourself visible to them! Wear bright, reflective clothing and stand close to the bus stop poll.
  • Be patient! Traffic lights may not be working properly that could cause detours for buses, same goes for debris on routes.

We will continue to monitor the weather and get the word out to all customers if there are any service impacts. Until then, stay safe, stay dry and happy transiting!

Author: Adrienne Coling

Holiday service for Thanksgiving

mySuperLamePic_308dae8981362dcfefa1c5eab0616a04

Gobble, gobble, friends!

Thanksgiving is almost upon us and that means holiday service for the transit network on October 10, 2016.

Thanksgiving Monday transit:

  • BusSkyTrain, and SeaBus services will operate on a Sunday/holiday schedule.
  • West Coast Express and TrainBus service will not operate.
  • Holiday fares are in effect meaning you only need a one-zone fare to travel across the region!

Please note that the Compass Customer Service Centre and Lost Property Office will be closed.

Regular weekday schedules for all modes return on Tuesday, October 11, 2016.

Plot your transit course with our handy dandy Trip Planner,
tweet your questions to @TransLink on Twitter
and always know before you go with Transit Alerts!

Author: Adrienne Coling

Improving washroom facilities for SeaBus riders

Burrard Otter - Photo Courtesy of SeaBus Marine Attendant Shirley DeRusha

Burrard Otter – Photo Courtesy of SeaBus Marine Attendant Shirley DeRusha

Attention SeaBus riders!

Beginning in October, washrooms at the north and south SeaBus terminals will temporarily close to undergo work, including accessibility improvements.

As part of the work, separate accessible washrooms will be built within the existing space and will include infant changing tables.SeaBus Advanced notice north side washroom closure-page-001

A temporary portable toilet will be available for customers at the south terminal by the exit, near the elevator.

SeaBus passengers are encouraged to use public facilities on the north side or travel to the south terminal.

In the coming days, you’ll see signage advising passengers of the temporary change, with construction work starting shortly after.

Improvements will be complete this winter.

Have questions?
Contact Customer Information at 604.953.3333.

Author: Jessica Hewitt

Added service for the Honda Celebration of Light!

19598818833_1ccdbdf0f1_z

Canada’s fireworks show – August 1, 2015 (Courtesy of GoToVan)

Summer means festivals, getting outdoors more and fireworks!

We are so lucky to be treated to the Honda Celebration of Light again this year!composite_14690452769840

Here are the dates for these sparkling displays:

Saturday, July 23 – Netherlands

Wednesday, July 27 – Australia

Saturday July 30 – U.S. A. (DISNEY!!)

All shows begin at 10 p.m.

To make sure everyone can get to and from these spectacular events, TransLink has added more service for all three nights to accommodate the fireworks at English Bay.

Added service

West Vancouver Transit

West Vancouver Transit will operate additional service go to and from Downtown Vancouver before and after each event. There will be additional 255 Service to Lynn Valley from Dundarave.

SkyTrain Expo/Millennium/Canada Lines will run additional trains beginning mid-afternoon, at near-peak service levels lasting well past the end of the events.

Expo Line: Last train will leave Waterfront for King George at 1:16am, with connections to the Millennium Line at Commercial-Broadway.

Millennium Line: Last train to Lougheed will leave Waterfront Station at 1:11am

Canada Line: Last train will leave Waterfront for Richmond-Brighouse at 1:15am

West Coast Express: WCE will offer a special train on July 30 only, leaving Mission City at 7 p.m., arriving at Waterfront Station at 8:15pm The return train departs Waterfront Station at midnight, arriving back at Mission City approximately 1:15am.

SeaBus will provide extra and extended service for each of the Celebration of Light events.

  • July 23, 27 and 30: We’re extending our 15-minute service until 12 a.m., and then every 30 minutes until the last sailing at 1:22 a.m. from the South Terminal.

Some downtown and West End buses are also re-routing during these times. Full details can be found online here.

Station access

Before, during and after the events, transit stations will be open, but some will have modified access to ensure customer comfort and safety.

Waterfront Station: After 10:30 p.m., Expo and Millennium line customers who do not require an elevator may only access the station from the Howe Street entrance, north of Cordova. All Canada Line and SeaBus customers, and Expo and Millennium line customers who need an elevator, can access Waterfront Station through the Cordova Street entrance. The Canada Line Granville and Hastings entrance will remain fully accessible for Canada Line customers.

Granville Station: Customers can enter the station from Dunsmuir Street only after 10:30 p.m. until crowds have cleared. Also, there will be no access to Expo and Millennium trains heading towards Waterfront Station after this time.

Burrard Station: Bikes cannot be locked at the station entrance from 9 p.m. and should be removed by 10:30 p.m. onwards, until the expected crowds have cleared. Customers will not be able to access Expo and Millennium trains towards Waterfront Station after 10:30 p.m.

**Passengers will not be permitted to board SkyTrain
with bikes after the events until crowds are clear**

HCOL2016-Site-Map-updated-250614_r2-copy-2

Transit Tip!

Don’t wait in line at Compass vending machines after the fireworks!

You can buy your two Compass Tickets (save one for later that night) and top up your Compass Card beforehand to breeze through the crowds after the events!

For up-to-date transit service information including bus re-routes during special events, sign up for Transit Alerts at translink.ca/alerts,
follow @TransLink or call Customer Service at 604.953.3333.

Author: Adrienne Coling

Burrard Corridor upgrades

Burrard St Bridge

Map-Burrard-Corridor-01

The affected area – City of Vancouver

Over the next 18 months, the City of Vancouver will be doing major upgrades to the Burrard Corridor – from Davie Street to 16th Avenue – which includes necessary structural rehabilitation work on the Burrard Bridge.

Work has commenced between Harwood Street and Pacific Street, where they will be replacing aging water, sewer and road infrastructure and improving safety for all modes at the Burrard–Pacific intersection.

This work will impact bus routes that normally travel on and around the Burrard Bridge.

Affected routes include the 2, 4, 22, 32, 44, 258 & N22.

Please allow extra time if travelling either direction on these routes.

What to expect during construction

  • One travel lane in each direction that will stay open on Burrard Street on the north side
  • Some full road closures on weekends on the South side to allow for major roadwork and final paving
  • Access for cyclist, pedestrian, and motor vehicle over the Burrard Bridge

Click here more information and up-to-date closures.

Throughout the course of the construction, we will monitor service reliability and make service adjustments/changes as necessary.

We thank our passengers for their patience while the City of Vancouver makes these critical upgrades to the Burrard Corridor and bridge.

Authors: Adrienne Coling and Jordan Keim

Customer Alert: Capilano Road bus detours extended approximately 2 weeks

Customer Alert generic busAttention all Capilano Road bus goers!

**UPDATE: Winter Service Changes originally scheduled for January 4, 2016, will be delayed by approximately 2 weeks, due to the continued construction of the Capilano Road water main project. During this time, the 232, 236 and 247 will return to regular routing except for the portion of Capilano Road between Edgemont and Eldon.

Check out the detours below! The changes are bolded:

From southbound Capilano Rd:

232 Phibbs Exchange, 236 Lonsdale Quay and 247 Vancouver

Via regular route southbound to Capilano Rd at Eldon Rd, then via Eldon Rd, Ruby Ave, Sunset Blvd, to Edgemont Blvd.  The 236 and 247 continue west on Edgemont Blvd to Capilano Rd, then regular route beyond to Lonsdale Quay (236) and Vancouver (247). The 232 continues east on Edgemont Blvd and regular routing beyond to Phibbs Exchange.

From northbound Capilano Rd:

236 Grouse Mountain and 247 Upper Capilano

Via regular route to Capilano Rd at Edgemont Blvd, then via Edgemont Blvd, Sunset Blvd, Ruby Ave, Eldon Rd, then continue north on Capilano Rd to Grouse Mountain.

From westbound Edgemont Blvd:

232 Grouse Mountain

Via regular route to Edgemont Blvd at Sunset Blvd, then via Sunset Blvd, Ruby Ave, Eldon Rd, then continue north on Capilano Rd to Grouse Mountain.

After this detour ends, the 236 and 247 routes will return to their regular routes along Capilano Rd .

However, the 232 will remain on a minor detour for approximately 2½ months as a result of the closure of Edgemont Blvd at Capilano Rd.

Know before you go!

Head to our Trip Planner to map out your route and times.
Sign up for alerts to stay in the know about any service changes.

Author: Adrienne Coling