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Translink Buzzer Blog

Category: Customer Information

Bus stop changes at 29th Avenue Station

 

Phase one bus stop moves

Route 16 and 33 bus stops will temporarily move as of January 24.

TransLink will be upgrading the 29th Avenue Station Exchange to improve customer access, safety and security.

During this upgrade work, temporary traffic patterns and bus stop location changes will occur.

Until mid-February, the regular stops for the 16 and 33 buses will be moved outside the bus loop.

The number 16 bus bay has been relocated to north side of 29th Avenue.

The number 33 bus bay has been relocated to south side of 29th Avenue.

The upgrades for this exchange will include:

  • A new bus bay to allow all buses to pick up and drop off within the bus loop.
  • Improved lighting, glass shelters and lower profile landscaping to make the bus loop more visible and safer.
  • Three new crosswalks to improve safety and access tot he bus loop and station.
  • New bus stop ID poles with braille and tactile strips to meet accessibility standards and better direct customers.

The entire project is set to wrap up Summer 2017.

For more information about upcoming bus stop changes at this station,
call Customer Information at 604.953.3333 or visit translink.ca/alerts and click the alerts tab.

Author: Adrienne Coling

(Video) 6 things TransLink is doing to prepare for more wintry weather


Despite our best West Coast efforts, a snowy winter has arrived in Metro Vancouver.

And it looks like this is just the beginning because there is another dumping of the white stuff forecasted to hit the region.

That means lots of extra safety and operational procedures to keep the transit system running smoothly and safely.

Remember! Buses can only go as the traffic allows. Be sure to check your municipality’s website for snow removal schedules and give yourself some extra time for your transit trip.

Here are six things that TransLink is doing to prepare for the winter weather:

  • Trolley anti-icing trucks will deploy spraying the entire trolley overhead system if there is a forecast risk of frost or ice.
  • SkyTrain De-icing – De-icer spray trains are used to keep the power rail free of ice. De-icing stations will be set up in covered areas and tunnels to prevent ice and snow compacts on the trains.  During times of overnight snow, some SkyTrain cars will run throughout the night to keep tracks clear.
  • Additional bus tire traction – Operators have a snow/ice switch which gives the bus tires better traction in the snow.
  • Bus switch outs –  If needed, we’ll switch out articulated buses for traditional buses. Although articulated buses are great for turning and maneuvering throughout our streets in Metro Vancouver and allow for quick movement of large numbers of passengers, when travelling up hills or on streets that have poor conditions, the back halves are heavy which can create some traction problems.
  • Canada Line Anti-icing and sanding – ensures the power rail and tracks are clear of ice. Canada Line cars have a braking system similar to ABS brakes on your vehicle which helps avoid slippage in this weather.
  • Extra staff on transit – Extra staff including SkyTrain Attendants and Transit Police will assist customers in getting where they need to go. HandyDART will send two staff out in each vehicle to ensure customers get safely to their door, and assist in digging out the bus if required.

Watch the replay of our Facebook live stream, or catch it on Periscope below!


Know before you go!

If there’s snow or ice ensure you plan ahead with Trip Planner or m.translink.ca on your mobile device, and make sure to allow yourself extra commuting time.

Sign up for transit alerts so you’ll be the first to know if there are changes in the transit schedule.

Follow our customer information team on Twitter (@TransLink) and save their number (604) 953-3333 on your mobile device.

Don’t forget to take a look at our tips for dealing with inclement weather on transit!

Author: Adrienne Coling

Take the Transit Alerts survey today!

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Thousands of our riders look to Transit Alerts to learn about service issues, detours and more.

Whether you use our website or get SMS text notifications, these alerts help riders make important decisions about their transit trips.

Customers want to get timely, useful and accurate alerts that affect their commutes and to make our alerts service even better, we want to hear from you!

Until November 30, 2016, we’re collecting feedback about how our customers use and access transit alerts.

Your feedback will help us improve Transit Alerts to keep riders informed, allow riders to plan ahead more efficiently and help riders find alternative routes when necessary.

Take the survey at translink.ca/alertsurvey.

Looking to sign up for SMS text message or email Transit Alerts? Register here.

Author: Adrienne Coling

TransLink prepares for stormy weather

skytrain3
Storms, they are a-brewin’!

As always, TransLink’s top priority is to ensure the safety of our customers and employees. So, in preparation for the inclement weather set to hit our region over the next few days, we are taking a number of steps.

Our Emergency Management group is participating in Emergency Management BC and Environment Canada conference calls to stay apprised of the forecast and expected outcomes as well as communicating within the organization to ensure necessary preparations are made.

Bus

Tree branches falling into our trolley overhead wires can be an issue during high-wind conditions, so we are checking known risk locations to prepare.

We also sometimes face road debris, which can result in detours for our bus service. Transit Supervisors and other support staff out on the road, such as Transit Security, in order to proactively identify such problem areas and communicate them out. Once identified, we can react quickly by contacting the municipality responsible for clearing the trees or debris.

SkyTrain

In case of high winds, SkyTrain service over the SkyBridge between New Westminster and Surrey may operate at reduced speeds.

If wind speeds exceed 100 kph, service could be temporarily suspended.

We’ve also proactively reached out to construction projects adjacent to SkyTrain to ensure items are properly secured, to prevent anything being blown onto the tracks.

Here’s what you can do to prepare yourself:

  • Sign up for Transit Alerts so we can let you know if there are any service issues or changes
  • Follow our fabulous Customer Information team @TransLink on Twitter or phone 604-953-3333.
  • Plan ahead with our Trip Planner and give yourself extra time on your commute
  • Be aware! More people than usual tend to take transit during nasty weather – common transit courtesy applies even more on days like these!
  • Be visible! A bus operator has a lot to be aware of in AND outside of the bus. Make yourself visible to them! Wear bright, reflective clothing and stand close to the bus stop poll.
  • Be patient! Traffic lights may not be working properly that could cause detours for buses, same goes for debris on routes.

We will continue to monitor the weather and get the word out to all customers if there are any service impacts. Until then, stay safe, stay dry and happy transiting!

Author: Adrienne Coling

Customer Relations and Customer Information form one call centre

Members of our Customer Relations department in action.

Members of our Customer Relations department in action.

TransLink is combining two of our most popular phone numbers into one – making information and customer service more accessible for our riders.

Starting today, June 6, 2016, Customer Relations (CR) and Customer Information (CI – the folks on Twitter!) are merging into one call centre.

This means when you call 604-953-3333 you will still get transit information, but you can also leave feedback at this number as well!

Creating a one-stop-shop for customer needs also means you can leave feedback during CI’s extended hours – Monday to Friday from 5:30 am to 12:30 am, and weekends from 6:30 am to 11:30 pm.

As of June 6th, all calls coming into CR will be automatically redirected to CI to make a seamless transition for customers.

Have questions or comments on the new call centre?
Comment below or tweet us!

Author: Adrienne Coling