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Category: Expo Line

Attention Metrotown SkyTrain riders!

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Some more changes are coming to Metrotown Station as we upgrade one of our busiest stations outside downtown Vancouver.

Beginning November 16, a portion of the centre stationhouse will open!

To allow for demolition to begin on the existing east entrance, the pedestrian walkway at Metrotown Station connecting the mall and bus loop will permanently close.

The station upgrades allow space for an overhead walkway to be built, however, TransLink does not own the property and it will be up to the discretion of the City of Burnaby.

We are currently working with the city to agree upon design, construction, funding and timing for the a new walkway.

Not to worry, the station is still accessible for riders! You can exit the platform via the brand new stairs in the centre stationhouse towards the east of the platform or the emergency staircase at the west end of the platform.

The future bus lane will be used for passengers to travel east or west along the south side of Central Boulevard. Concrete barricades will be installed to separate pedestrians from traffic in that area.

Compass Vending Machines and card readers will be located just outside the station, so remember to tap in and tap out to ensure you are paying the correct fare!

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To help direct riders during this construction, additional staff will be on hand, but you should still allow for an additional five to 10 minutes of travel time when using this station.

**Please note** There will be no escalator access into the station, only stairs. The HandyDART and Community Shuttles will continue to run between Metrotown and Patterson stations until the new elevators open this spring.

What’s all this construction for? Let me tell you! When fully complete, the upgraded station will include:

  • A rebuilt east stationhouse and the addition of new centre and west stationhouses
  • New stairs and escalators
  • A replacement of the original elevator with three new elevators accessible via a new central entry
  • An upgraded bus exchange on Central Boulevard
  • New secure bike parking

Looking for more station upgrades or Metrotown information?
Visit translink.ca/ontrack and translink.ca/Metrotown.

Author: Jessica Hewitt

Transit for Remembrance Day

Lest we forget

Lest we forget

Once again, TransLink and its operating companies will provide free transit to veterans and members of the Armed Forces and Coast Guard this Remembrance Day, Friday November 11, 2016.

“Providing free transit service is one small way we can honour and thank the brave men and women who protect freedom for not only every Canadian, but our neighbours around the globe.” – TransLink CEO Kevin Desmond.

Here’s how it will work:

One accessible fare gate will remain open at all SeaBus, SkyTrain and Canada Line stations from the start of service to 6:00 p.m. and transit will be free all day on buses.

Ordinary and Life Members of the Royal Canadian Legion, Army, Navy and Air Force Veterans, Korean Veterans Association, Armed Forces and Coast Guard are invited to ride free on all conventional TransLink services, HandyDART and Canada Line YVR Add-Fare.

*Please note* the West Coast Express will not operate on Remembrance Day.

Veterans and eligible members are not required to tap their Compass Cards but please have your membership card ready to display or appear in uniform when boarding buses or entering a fare-paid zone.

For the rest of the public, transit is operating on a holiday schedule and you will only need a one-zone fare for travel across the network.

We will also be observing a moment of silence at 11:00 am, with all SkyTrain, SeaBus, and buses observing this moment at the stop reached closest to the hour.

All TransLink and operating company properties will fly their flags at half-mast.

Service returns to regular weekday schedules for all modes on Monday, November 14.

You can find more information on our Holiday Service page.

Author: Jessica Hewitt

TransLink prepares for stormy weather

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Storms, they are a-brewin’!

As always, TransLink’s top priority is to ensure the safety of our customers and employees. So, in preparation for the inclement weather set to hit our region over the next few days, we are taking a number of steps.

Our Emergency Management group is participating in Emergency Management BC and Environment Canada conference calls to stay apprised of the forecast and expected outcomes as well as communicating within the organization to ensure necessary preparations are made.

Bus

Tree branches falling into our trolley overhead wires can be an issue during high-wind conditions, so we are checking known risk locations to prepare.

We also sometimes face road debris, which can result in detours for our bus service. Transit Supervisors and other support staff out on the road, such as Transit Security, in order to proactively identify such problem areas and communicate them out. Once identified, we can react quickly by contacting the municipality responsible for clearing the trees or debris.

SkyTrain

In case of high winds, SkyTrain service over the SkyBridge between New Westminster and Surrey may operate at reduced speeds.

If wind speeds exceed 100 kph, service could be temporarily suspended.

We’ve also proactively reached out to construction projects adjacent to SkyTrain to ensure items are properly secured, to prevent anything being blown onto the tracks.

Here’s what you can do to prepare yourself:

  • Sign up for Transit Alerts so we can let you know if there are any service issues or changes
  • Follow our fabulous Customer Information team @TransLink on Twitter or phone 604-953-3333.
  • Plan ahead with our Trip Planner and give yourself extra time on your commute
  • Be aware! More people than usual tend to take transit during nasty weather – common transit courtesy applies even more on days like these!
  • Be visible! A bus operator has a lot to be aware of in AND outside of the bus. Make yourself visible to them! Wear bright, reflective clothing and stand close to the bus stop poll.
  • Be patient! Traffic lights may not be working properly that could cause detours for buses, same goes for debris on routes.

We will continue to monitor the weather and get the word out to all customers if there are any service impacts. Until then, stay safe, stay dry and happy transiting!

Author: Adrienne Coling

Consultation begins for Phase One of the 10-Year Vision for Metro Vancouver Transit and Transportation

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TransLink and the Mayors’ Council are looking to the future to meet the challenges of growth and congestion in our region.

Last month, the council agreed upon a proposed plan and presented Phase One of their 10-Year Vision to the public.

Now it’s your turn to weigh in!

From October 11 to 31, 2016, TransLink is inviting Metro Vancouver residents to provide feedback on the approximately $2 billion plan that would increase transit services and improve roads, cycling, and walking infrastructure across the entire region.

Phase One details

  • Increase bus service by 10% across the region, starting in early 2017, including five new B-Line express routes
  • Purchase 50 new SkyTrain cars for the Expo, Millennium and Canada Lines, plus five new West Coast Express cars and a new SeaBus
  • Increase SkyTrain service in early 2017, by providing more service during mid-day and early evening hours
  • Improve the region’s major road network
  • Improve and expand walking and cycling infrastructure across the region;
  • Improve access to transit stations and stops
  • Continue planning and design work for the Broadway subway and Surrey light rail
  • Continue investing in system maintenance and performance.

The Phase One Plan would be paid for through a fair and balanced funding formula – leveraging an initial federal contribution of $370 Million, a provincial government contribution of $246 Million and a regional contribution of $1.3 Billion.

The regional funding would be raised through a number of existing and new sources including modest increases to transit fares and Metro Vancouver residential and business property taxes.

There are a number of ways for you to get involved including online at tenyearvision.translink.ca or by attending one of five scheduled Open Houses.

Open House schedule

  • Saturday, October 15, 10 a.m. to 1 p.m.
    (North Vancouver City Library, 120 14th St W, North Vancouver)
  • Tuesday, October 18, 4 p.m. to 8 p.m.
    (Act Art Centre Lobby, 11944 Haney Pl, Maple Ridge )
  • Wednesday, October 19, 4 p.m. to 8 p.m.
    (Collingwood Neighbourhood House, 5288 Joyce St, Vancouver)
  • Thursday, October 20, 4 p.m. to 8 p.m.
    (Chuck Bailey Recreation Centre, 13458 107A Ave, Surrey)
  • Monday, October 24, 4 p.m. to 8 p.m.
    (Kwantlen Polytechnic University, 8771 Lansdowne Rd, Richmond)

You can also send an email with your thoughts and suggestions to mayorscouncil@translink.ca.

After the public consultation period and consideration by TransLink’s Board of Directors and the Mayors’ Council in November 2016, if the Phase One Plan is approved, region-wide transit system improvements will begin in early 2017.

Author: Jennifer Morland

Holiday service for Thanksgiving

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Gobble, gobble, friends!

Thanksgiving is almost upon us and that means holiday service for the transit network on October 10, 2016.

Thanksgiving Monday transit:

  • BusSkyTrain, and SeaBus services will operate on a Sunday/holiday schedule.
  • West Coast Express and TrainBus service will not operate.
  • Holiday fares are in effect meaning you only need a one-zone fare to travel across the region!

Please note that the Compass Customer Service Centre and Lost Property Office will be closed.

Regular weekday schedules for all modes return on Tuesday, October 11, 2016.

Plot your transit course with our handy dandy Trip Planner,
tweet your questions to @TransLink on Twitter
and always know before you go with Transit Alerts!

Author: Adrienne Coling

Investing in Metro Vancouver’s transit future: The 10-Year Vision

10 Year Vision

In Metro Vancouver today there is overcrowding on the transit network, increased traffic congestion and another one million people moving here over the next 25 years.

It’s pretty clear that our transportation network needs new investment and we need it now.

That is why our local mayors created a 10-year Vision and today, the Mayor’s Council released some more information about Phase One of this vision.

This plan sets out the new services and infrastructure needs of our region now and down the road.

Phase One of the 10-Year Vision is funded through regional funding sources to match investments by the provincial and federal governments.

Phase One details:

  • Increase bus service by 10% across the region, starting in early 2017, including five new B-Line express routes
  • Purchase 50 new SkyTrain cars for the Expo, Millennium and Canada Lines, plus five new West Coast Express cars and a new SeaBus
  • Increase SkyTrain service in early 2017, by providing more service during mid-day and early evening hours
  • Improve the region’s major road network
  • Improve and expand walking and cycling infrastructure across the region;
  • Improve access to transit stations and stops
  • Continue planning and design work for the Broadway subway and Surrey light rail
  • Continue investing in system maintenance and performance.

The Phase One plan includes regional funding sources so that, if approved, we can begin rolling out new services and projects in the Vision starting in January 2017.

The goal is to reduce traffic and make transit commutes faster and more comfortable for all riders in communities across the region.

The public will get a chance to weigh in on the plan during public consultation that will take place in October.

Next Steps:

September 2016: 10-Year Vision: Phase One plan introduced

October 11–31, 2016: Public consultation on the Phase One plan

November 2016: Mayors’ Council and TransLink Board approve final plan

January 2017: Transit system improvements begin

Watch our FB LIVE stream of the press conference with Vancouver Mayor Robertson, Surrey Mayor Hepner and TransLink CEO, Kevin Desmond.

Want more information?
More details can be found in the 10-Year Vision and the press release.

Author: Adrienne Coling

I Love Transit: LEGO my SkyTrain!

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For 80’s kids (and decades either side), LEGO was a way of life.

You’ll remember building the next Empire State Building, CN tower or the complete Star Trek Enterprise and, of course, the sound your parents made as they stepped on the extraordinarily painful blocks!

William Fong was a childhood fan as well but didn’t actually buy LEGO until he decided to make a SkyTrain!

We got a chance to ask Will some questions about this intensely detailed project.

Take a look!

What made you want to make a SkyTrain?

As someone who is a daily user of the transit system, and as someone who has a minor interest in design in general, I found that the 2009 Skytrain stock extremely intriguing. It’s the most modern and well designed piece of equipment in the fleet (although Xcelsiors are pretty excellent buses and the new Bombardier 300’s probably trump that claim, too).

The colour scheme of the exterior and interior, streamlined shape as well as adding user friendliness, like destination boards, updated system maps, better seat layout and air conditioning. Everything was done right on the 2009 trains!

I think the main reason I wanted to recreate some of the great design features in LEGO was because I had the passing realization that there were some new LEGO pieces that had striking resemblance to the angles on the trains. I designed the LEGO train mostly around the windscreen due to its identical curved shape to the real life train. I didn’t start building it until I was satisfied with the accuracy of the curvature of the roof as well as finding a way to have doors that could slide open. I also chose this specific train because of the number of seats. Three seats and an aisle is about as wide as you can make a train in LEGO before it starts looking too wide.

The details are so perfect, how did you get the stickers and other minature details of the actual train ON the LEGO model?

I made the stickers in Photoshop. Interior graphics like the system map and the safety and security sign were entirely drawn from scratch using photos as a reference. I didn’t want to print photos as stickers because they didn’t scale to the LEGO very well.

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The exterior livery was based off of and extremely altered from the information sheet that was shown alongside the 2009 presentation of the new Mark II stock, which I found online. The corporate and government logos as well as official fonts were found on the internet. I then sent the artwork off to a printing company named Model Decal Depot at Adlion Printing to have the graphics put onto vinyl stickers. The stickers are especially important because they complete the train more than people may realize, mostly because the doors are stickers that have been applied onto LEGO window panes.

What are some of the cool features of your model?

The model is as accurate to real life as I could build it. It has an identical seat count to its real life counterpart. Curved handrails, which may not seem remarkable, but when building out of lego, it is! It has an articulated corridor joining the two cars. It has the same number of ceiling lights as in real life. Orange “Door open” lights in the door jambs that can be toggled on the left or right doors. The doors can also be slid open and are not just decorative placeholders. Directional lights, so that when the headlights are on at one end of the train, the taillights are on at the opposite end. The advertising boards are illuminated using something called electro-luminescent tape (a strip of copper that is coated with phosphorus and glows when an alternating current is applied to it).

It’s also not just a stationary model. Each train is also powered by two 9V DC motors, so it can move along track. Hopefully by next BrickCan, I’ll have built enough elevated guideway for it to run a decent length.

How long did it take you to create?

I think I finished the digital model in 2011. I wasn’t satisfied with the accuracy until late 2013 and held off building it until early 2014.

The digital model continued to go through several revisions which slowed me down, but it was mostly the cost of the model that made me build it on and off for a while. Building one car was costly enough, but when I found out that there was going to be a LEGO convention in Vancouver, I decided to spend the extra money and twin the first car and build some overhead guideway for it to sit on. It wasn’t right up until April 2016 during BrickCan that I completed both cars and the two sections of track.

Technically, I’m still not done yet. I just finished gutting and reinstalling all of the electronics this month. I want to reprint the stickers to more closely match some colours in the livery as well as correct some inaccuracies. I’m also going to install digital destination boards, although I’m running into technical issues with the hardware for that right now. Maybe later on, I’ll also install speakers inside the train, too.

How many pieces are involved?

Each train car has approximately 1900 lego pieces and 60 LEDs. 2000 pieces for the track and supports.

Have you done any other notable Metro Vancouver model recreations?

This is my first ever model, but I am planning to build others in the future. Next one might be a trolley bus from Vancouver’s not-too-distant past. I’m also trying to figure out how to recreate the new Innovia 300, but it’s been tough to get started because the angles are so different.

What is the most complicated project you’ve made out of LEGO?

This train. From trouble shooting how to cram in all the wires to trying to find workarounds for discontinued and extremely expensive pieces, it was a headache. Not to say that I won’t build something again. Maybe just something cheaper that is less technical. At least I semi-know what I’m doing now. Prior to this, I hadn’t picked up a soldering pen since grade 8.

Thank you to Will for letting us share his fantastic (and extremely detailed!) SkyTrain model! We can’t wait to see what he blocks up next.

Author: Adrienne Coling

99 bus stop at Commercial–Broadway returns to its original home

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Good news, 99 users!

The bus stop for the 99 B-Line at Commercial–Broadway Station will move back to its original location, outside of Shoppers Drug Mart, on Friday, September 2.

Earlier this year, we moved the 99 stop location so construction crews could use the area to relocate utilities and build support columns for the new walkway over Broadway.

We are happy to report that this work is now complete!

Queueing lines will also be repainted, making it easier for passengers to board buses and keep sidewalk space available for pedestrians.

We recognize that bus stop moves have an impact on our customers and we thank everyone for their patience while we improve Commercial–Broadway Station.

**Please note** The 9/N9 stop will remain in its current location on the other side of Commercial Drive.

What will the upgraded station look like?

Summary of Phase 2 upgrades at Commercial-Broadway Station

Summary of Phase 2 upgrades at Commercial-Broadway Station

Upgrades at Commercial-Broadway Station which are expected to be complete by summer 2017 include:

  • An additional platform for Expo Line trains, a widened crossing over the Grandview Cut and a new walkway over Broadway to enable the system to expand for future customers, particularly as our region grows.
  • New elevators and up and down escalators to improve access for customers with disabilities.
  • Better integration with the surrounding community to make it easier to connect to and from the SkyTrain system

Want more information?

More information about the Commercial–Broadway Station upgrades and project benefits can be found at translink.ca/commercialbroadway.

Author: Jessica Hewitt

That’s a wrap! The Mark III enters service

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What a beaut!

August 18th, 2016 “marks” another momentous day in SkyTrain history. The highly anticipated Mark III entered revenue service for the first time and it wasn’t without fanfare!

If you’re as excited as we were about its arrival, you likely followed the Mark III’s journey across the country, endeavoured to #SpotTheMarkIII during system testing, entered our contest to become a Mark III VIP, or stopped by in person to take the inaugural ride.

If not, don’t you worry – you can catch all that you may have missed right here!

Watch as SkyTrain President & General Manager Vivienne King and TransLink CEO Kevin Desmond welcomed the new Mark III into Waterfront station.

If you haven’t had a chance to already, get up close and personal by checking out the behind the scenes tour with Chris Morris, our resident Mark III expert and Director of Engineering Assets at BCRTC.

But wait, there’s more!

Below is a gallery of some of the photos “mark”-ing the special day.

Make sure to check out Facebook and Instagram for even more!

This Mark III is now in regular service and will be joined shortly by its sibling Mark III SkyTrains once they have completed their testing and are rail ready!

Author: Sarah Kertcher

An update on Metrotown Station upgrades

West Stationhouse loop truss

West Stationhouse loop truss

***UPDATE 2:

As part of the ongoing work at Metrotown Station, construction crews will lift the second half of a massive 120 ton overhead steel structure overnight on September 10.

To give crews the time and space they need to safely install the loop truss, SkyTrain will not run between Patterson and Royal Oak stations after midnight on Saturday, September 10.

Frequent shuttle buses will run between Patterson, Metrotown and Royal Oak stations for customers who want to travel to or from Metrotown Station, eastbound beyond Patterson Station, or westbound beyond Royal Oak Station.  Eastbound train service from Royal Oak Station will also be extended to allow connections from the last train and shuttle bus.

Customers should plan for an additional 15 to 20 minutes of travel time while the work is underway. Customers may find it faster to take the Millennium Line from Commercial-Broadway.


***UPDATE:

Construction crews were successfully able to lift the first of two loop trusses into place in the early hours this morning! Therefore, Metrotown Station will remain open and shuttle buses between Patterson and Royal Oak stations will no longer be required this weekend.

The lifting of the second loop truss on September 9 and 10 will go ahead as planned and SkyTrain will not run between Patterson and Royal Oak stations after 11 p.m. on Friday, Sept. 9 and after midnight on Saturday, Sept. 10.

Please note single-tracking as part of regular SkyTrain maintenance will continue. For more information, visit translink.ca/alerts.


As you are likely aware, upgrades to Metrotown Station are well underway that will improve accessibility, capacity, safety and security at one of the busiest stations on the SkyTrain system.

What’s new

  • New escalators, stairs and elevators to improve access for all our customers.
  • More access to and from the platforms to enable the system to expand for future customers, particularly as the region grows.
  • Updated design features to improve safety and security for all our customers.
  • Better integration with the surrounding community and bus exchange to make it easier for people to connect to and from the SkyTrain system.
  • Improved bus connections.

What’s happening now

Crews have completed assembling the large loop trusses on the ground.

The loop trusses, which will be installed above the west stationhouse as the station’s structural roof, arrived in four separate pieces.

Crews have assembled them on the ground in two pieces. Once fully constructed, the loop truss will weigh approximately 120 tons (240,000lbs) and will be around 64.5 metres (212 feet) in length!

Upcoming work

Construction crews will lift the loop truss, over two weekends: August 26-28 and September 9-10.

In order to lift the 120 ton structure into place, two cranes will be used – a 250 ton crane and a 500 ton crane.

And guess what? We’re going to have a video time lapse of the installation for you!

However, this is some big time work and in order to give crews the time and space they need to safely install the loop truss, SkyTrain will not run between Patterson and Royal Oak stations during the following times:

  • After 11 p.m. on Friday, Aug. 26
  • After midnight on Saturday, Aug. 27
  • After 11 p.m. on Friday, Sept. 9
  • After midnight on Saturday, Sept. 10

Frequent shuttle buses will run between Patterson, Metrotown and Royal Oak stations for customers who want to travel to or from Metrotown Station, eastbound beyond Patterson Station, or westbound beyond Royal Oak Station.

Eastbound train service from Royal Oak Station will also be extended to allow connections from the last train and shuttle bus.

You can find more information at translink.ca/alerts.

Please plan for an additional 15 to 20 minutes of travel time while the work is underway.

Thank you for your patience as we complete these much-needed upgrades to Metrotown Station and stay tuned for additional updates throughout the project.

Contact Us

Have questions? We’re here to listen.

Customer Information: 604.953.3333
Monday to Friday: 5:30 a.m. to 12:30 a.m.
Saturday and Sunday: 6:30 a.m. to 11:30 p.m.

Overnight Station Upgrade Customer Service: 1.866.979.0930
Monday to Friday: 12:30 a.m. to 5:30 a.m.
Saturday and Sunday: 11:30 p.m. to 6:30 a.m.
For more information visit:
translink.ca/metrotown

Author: Jessica Hewitt

Come out and meet the Mark IIIs!

After building, shipping and extensive safety testing, our shiny new Mark III SkyTrains are ready to enter service!

These beauties are fully articulated (you can walk from one end of the train to the other), have more room for standing passengers, wheelchairs, bikes, strollers and riders with luggage, are more environmentally efficient and so much more!

If you want to see more of the new trains, come on out to our Mark III public open house this Thursday – from 11:30 a.m. to 1 p.m.

While our Mark III VIP contest winners will have some extra fun, everyone is invited to see the stationary train on the inbound platform at Waterfront Station before it heads into service.

Remember! This event takes place on the SkyTrain platform so, if you plan to attend, you will need to have proof of valid fare while in the Fare Paid Zone.

Mark III VIP contest

We had 83 entries from riders of all ages with everything from songs to poems, drawings to heartfelt transit stories.

Take a look at just a few of our fantastic winning entries:

Bruce not only rocks a banjo but also met his SO on SkyTrain!

Anat is celebrating 13 years in Canada with a poem about her first ride!

Thirteen years ago that day,
Stepping off of a plane,
Keeping my fears at bay,
Was the knowledge of so much to gain.

Such beauty lay before me,
I scarcely believed,
New memories were forming,
My dreams I have achieved.

That first Skytrain ride,
I will never forget,
It beat back the fear tide,
I stayed here, without regret.

Nine-year-old Kalen tells us all about SkyTrain – and can recite all stations in order!

Alejandro Mejía Greene created this awesome transit-inspired Mark III logo!

Life is full of moments…
Moments are snapshots…
That move from one place to another…

AMG Mark III entry
Thank you to everyone who entered! It truly was a series of difficult choices to select just 20 of you.

Be sure to check out contests coming up for I Love Transit 2016!

The Mark III and I hope to see you on Thursday!

**Update**

Missed the public event?

Take a look at our Facebook LIVE videos:

Author: Adrienne Coling

Be a Mark III VIP and ride the new SkyTrains before anyone else!

Mark III and its older sibling, Mark II

Mark III and its older sibling, Mark II

Ok. This. Is. It.

THEY’RE HERRRRRRRRRRE!!!!

The Mark IIIs are here, tested and ready for service but just before they’re available to all riders, we want to give you (yes, you!) a chance to get on that train first!

What you’ll get

  • A unique Mark III transit pin
  • A Mark III VIP certificate
  • An detailed tour of the train by BCRTC’s Director of Engineering Assets
    AND…. *drumroll please*
  • Have a guaranteed seat aboard the very first Mark III ride with passengers

The big day will be on August 18, 2016 with activities beginning around 11:15ish a.m. at Waterfront Station – the first ride will be after a public open house and media event.

How to enter

This one is simple!

Tell us why you should be a Mark III VIP.

Email us with your videos, poems, songs, photos or anything else you can think of with the subject line “Mark III VIP” to enter. The more creative, the better!! :)

Be sure to read the contest rules found here.

We will choose the most innovative and awesome entries to win one of 20 spots for this much-anticipated event!

All entries must be submitted before 11:59 p.m. on August 15, 2016.

More details of the event will follow for the lucky winners.

Please note: All entrants must have a Compass Card or Compass Ticket to enter the Fare Paid Zone.

Have contest questions? Comment below!

Author: Adrienne Coling

Added service for the Honda Celebration of Light!

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Canada’s fireworks show – August 1, 2015 (Courtesy of GoToVan)

Summer means festivals, getting outdoors more and fireworks!

We are so lucky to be treated to the Honda Celebration of Light again this year!composite_14690452769840

Here are the dates for these sparkling displays:

Saturday, July 23 – Netherlands

Wednesday, July 27 – Australia

Saturday July 30 – U.S. A. (DISNEY!!)

All shows begin at 10 p.m.

To make sure everyone can get to and from these spectacular events, TransLink has added more service for all three nights to accommodate the fireworks at English Bay.

Added service

West Vancouver Transit

West Vancouver Transit will operate additional service go to and from Downtown Vancouver before and after each event. There will be additional 255 Service to Lynn Valley from Dundarave.

SkyTrain Expo/Millennium/Canada Lines will run additional trains beginning mid-afternoon, at near-peak service levels lasting well past the end of the events.

Expo Line: Last train will leave Waterfront for King George at 1:16am, with connections to the Millennium Line at Commercial-Broadway.

Millennium Line: Last train to Lougheed will leave Waterfront Station at 1:11am

Canada Line: Last train will leave Waterfront for Richmond-Brighouse at 1:15am

West Coast Express: WCE will offer a special train on July 30 only, leaving Mission City at 7 p.m., arriving at Waterfront Station at 8:15pm The return train departs Waterfront Station at midnight, arriving back at Mission City approximately 1:15am.

SeaBus will provide extra and extended service for each of the Celebration of Light events.

  • July 23, 27 and 30: We’re extending our 15-minute service until 12 a.m., and then every 30 minutes until the last sailing at 1:22 a.m. from the South Terminal.

Some downtown and West End buses are also re-routing during these times. Full details can be found online here.

Station access

Before, during and after the events, transit stations will be open, but some will have modified access to ensure customer comfort and safety.

Waterfront Station: After 10:30 p.m., Expo and Millennium line customers who do not require an elevator may only access the station from the Howe Street entrance, north of Cordova. All Canada Line and SeaBus customers, and Expo and Millennium line customers who need an elevator, can access Waterfront Station through the Cordova Street entrance. The Canada Line Granville and Hastings entrance will remain fully accessible for Canada Line customers.

Granville Station: Customers can enter the station from Dunsmuir Street only after 10:30 p.m. until crowds have cleared. Also, there will be no access to Expo and Millennium trains heading towards Waterfront Station after this time.

Burrard Station: Bikes cannot be locked at the station entrance from 9 p.m. and should be removed by 10:30 p.m. onwards, until the expected crowds have cleared. Customers will not be able to access Expo and Millennium trains towards Waterfront Station after 10:30 p.m.

**Passengers will not be permitted to board SkyTrain
with bikes after the events until crowds are clear**

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Transit Tip!

Don’t wait in line at Compass vending machines after the fireworks!

You can buy your two Compass Tickets (save one for later that night) and top up your Compass Card beforehand to breeze through the crowds after the events!

For up-to-date transit service information including bus re-routes during special events, sign up for Transit Alerts at translink.ca/alerts,
follow @TransLink or call Customer Service at 604.953.3333.

Author: Adrienne Coling

Rogers and Fido customers you are now connected at downtown Expo Line stations

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From left to right: Derrick Cheung, Vice-President Strategic Sourcing and Real Estate, Translink; Gord Nelson, Vice-President, Sales, British Columbia, Rogers Communications; Leon Leroux, Director, Network Implementation, Western Region, Rogers Communications; and Guy Akester, Director, Real Estate Program and Partners, Translink.

Exciting news! Today, Rogers announced it has turned on LTE wireless service in the SkyTrain Dunsmuir Tunnel.

TransLink has partnered with Rogers to provide strong LTE connectivity while on the SkyTrain and – the best part is this service improvement is being made with no cost to taxpayers.

Now, Rogers and Fido customers can surf the web, make/receive calls or texts, stream video and music and catch Pokemon all while travelling through the Dunsmuir Tunnel; including Stadium–Chinatown, Granville, Burrard and Waterfront stations.

Here are all the details on the enhanced connectivity on the SkyTrain!

How do you get wireless service in a tunnel?

This type of install is referred to as a DAS or a Distributed Antenna System. Rogers worked tirelessly over many nights to install equipment in the stations and throughout the Dunsmuir Tunnel.

Non-revenue night work was necessary to ensure passenger service would not be disrupted in any way.  SkyTrain staff also provided great support during this installation.

What are the benefits?

Increased access to cellular data and connectivity is important to our customers!

TransLink has engaged industry experts to ensure that we have a reliable and sustainable network in place.

Rogers and Fido customers now have uninterrupted LTE connectivity while travelling along the Dunsmuir tunnel and can browse the web and make calls.  This improves the safety, security and convenience and is part of our continued effort to improve customer experience.

Are there any plans to expand LTE service to other areas or other carriers?

We are finding innovative ways to expand and diversify revenue sources while delivering a service that customers have requested.

Rogers will continue to expand LTE service along the SkyTrain, specifically, the Edmonds, Columbia, New Westminster and Evergreen tunnels. The DAS system has been configured to support additional carriers so we look forward to other carriers also taking advantage of this opportunity to improve LTE connectivity to the public.

Is LTE the same as Wi-Fi?

The two major categories of wireless internet access for mobile devices are cellular wide area networks and Wi-Fi local area networks.

The biggest difference and reason why we are pursuing cellular access is that Wi-Fi is tied to a router and has a limited range to a confined area, approximately 50 to 100 feet, whereas a cellular network provides access anywhere, through your data plan when you’re out of Wi-Fi range.

Thank you to Lea Dam, Real Estate Project Manager for the low down on the new connectivity!

For more information, check out this news release.

Author: Jessica Hewitt

Station upgrade news from Joyce–Collingwood

Joyce

Rendering of what the station will look like when the upgrades project is complete

As you may well know, upgrades to Joyce–Collingwood Station are underway!

The upgrades will improve accessibility, capacity, safety and security at the fourth busiest Expo Line Station outside of Downtown Vancouver.

Project benefits

  • New elevator and up and down escalators in the east stationhouse
  • Improved station design with better lighting and visibility
  • Better integration with the community for easier SkyTrain connections

Project update

  • The majority of ground-level demolition work is now complete.
  • Installation of concrete columns and footings to support the new east stationhouse is ongoing.
  • Painting work has begun.

Upcoming work

On July 24, 2016, construction crews are switching out the power source at the station. During this time, several bus stops will be relocated from 5:30 p.m. to end of service to in order to give crews the space they need to work. Signs will be installed at the bus loop to direct customers to their stop. Escalators and elevators will also be out of service during this time.

Below is a summary of what customers can expect at the station over the coming months:

  • The east entrance will remain closed until upgrades are complete in fall 2017, when the project is expected to be complete.
  • Steel and roofing work is expected to begin later this summer.
  • Noise associated with large construction projects, including nighttime work with varying levels of noise while trains are not operating will continue.

Thank you for your patience as we complete these much-needed upgrades to the Joyce–Collingwood Station and stay tuned for additional updates throughout the project.

Contact Us

Have questions? We’re here to listen!

Customer Information: 604.953.3333
Monday to Friday: 5:30 a.m. to 12:30 a.m.
Saturday and Sunday: 6:30 a.m. to 11:30 p.m.

Overnight Station Upgrade Customer Service: 1.866.979.0930
Monday to Friday: 12:30 a.m. to 5:30 a.m.
Saturday and Sunday: 11:30 p.m. to 6:30 a.m.

For more information visit:
translink.ca/joyce

Author: Jennifer Morland