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Translink Buzzer Blog

Category: Planning for the Future

New escalators at Metrotown SkyTrain station are now in service!

At a height of 13 metres (43 feet), the new escalators at Metrotown Station are the second highest in the SkyTrain system, surpassed only by the escalators at Granville Station at 14 metres (46 feet).

Exciting news for our customers who use Metrotown Station: the first four of eight new escalators—two up and two down—entered service on Monday, July 24!

These escalators at the newly opened west stationhouse will significantly improve passenger flow and access for our customers who can now enter and exit the platform via two escalators, two elevators, or one of two staircases from Central Boulevard.

Compass fare gates and vending machines have been installed at the west stationhouse and are operational. Customers are reminded to continue to tap in and out.

What’s next?

This is a major milestone for the station. Although both the centre and west stationhouses are now open, upgrades continue at Metrotown Station. We thank everyone for their patience while we complete this essential work.

In summer 2018, two more pairs of escalators will go into service when the rebuilt east stationhouse opens. When fully complete, the upgraded station will include:

  • Rebuilt east stationhouse and addition of new centre and west stationhouses
  • New stairs and escalators
  • Replacement of the original elevator with three new elevators accessible via a new central entry
  • An upgraded bus exchange on Central Boulevard
  • New secure parking area for bicycles

We’ll make sure to keep you updated on all the upgrades as they are completed.

Explore inside the west stationhouse

Visit our website for more information on the upgrades at Metrotown Station.

Author: Allen Tung

Thank you for participating in the Broadway Extension and Surrey LRT consultations

Residents participate in the Surrey–Newton–Guildford LRT Project open house at Surrey City Hall on June 22.

Thank you to everyone who shared their input in the recent rounds of consultation for the Millennium Line Broadway Extension and Surrey–Newton–Guildford LRT projects. The online surveys are now closed and all open houses for both projects are now complete.

TransLink and the City of Vancouver held four stakeholder workshops and three public open houses, hearing from more than 900 stakeholders and members of the public. As well, more than 3,000 online surveys were completed.

To learn more about Surrey LRT project, more than 430 people came out to two stakeholder workshops and three public open houses, hosted in partnership with the City of Surrey. We also heard from about 1,800 people through online surveys.

Stay tuned for updates on the next steps for both the Broadway Extension and Surrey LRT projects! We’re compiling the feedback received, and we’ll report on what we heard and how this input will be considered as project planning continues.

More than 900 stakeholders and members of the public participated in the Millennium Line Broadway Extension Project open houses and stakeholder workshops.

Author: Allen Tung 

Thank you for participating in our Southwest Area Transport Plan

#PaulThePlanner explains some of the proposals in Phase 2 of the Southwest Area Transport Plan to a pair of residents.

A big thank you to everyone who got involved and had their say on the Southwest Area Transport Plan (SWATP)! We received more than 3,200 survey responses between May 23 and June 19.  We also heard directly from people at 16 in-person events, some with more than 500 people in attendance.

While we are still going through all of the input we received, some of what we heard included lots of support for proposals that identified new bus service, including new connections from Expo Line to the Tsawwassen Ferry Terminal, a proposed service from Ladner Exchange to Langley, and new service along Blundell Road in Richmond.  Additionally, there was support for increased frequency on existing bus services, such as the 301, 311, 388, 430 and C76.

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Pattullo Bridge weekend closure July 14 – 17

The Pattullo Bridge is celebrating its 80 birthday this year, and as part of regular maintenance and repair work to keep the bridge operational until it’s replaced, the bridge will be closed from Friday, July 14 at 9 p.m. to Monday, July 17 at 5 a.m. This closure will allow crews to repair the south side of the bridge.

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This innovative TransLink program projects to generate $1 million in revenue

Guy Akester, TransLink's Director of Real Estate Programs and Partnerships with Patti Parente, Vice-President of Real Estate for A&W Food Services Canada outside the new 24-hour A&W restaurant at Main Street–Science World Station.

Guy Akester, TransLink’s Director of Real Estate Programs and Partnerships with Patti Parente, Vice-President of Real Estate for A&W Food Services Canada outside the new 24-hour A&W restaurant at Main Street–Science World Station.

Retail is popping up at SkyTrain stations—it’s all part of TransLink’s innovative retail real estate program. This program is already generating about $500,000 per year in additional revenue, and we’re projecting, within five years, to double that figure to about $1 million annually!

How is TransLink doing this? As part of ongoing SkyTrain station upgrades along the Expo Line, TransLink is turning under-used spaces into coveted retail spaces. While revenue from the retail real estate program will not fund the system in its entirety, it is offsetting costs for our customers and providing them with added comfort and convenience.

Recently, we added our first 24-hour retailer at Main Street–Science World Station, an A&W restaurant. This creates a constant human presence at the station, which can put customers at ease and provide them with a safe place to go.

This is just the start for us. We’re continuing to explore new ways to include retail at stations as we continue upgrades along the Expo Line. One day, with technological advancements, you might even be able to pay at these retailers using your Compass Card!

Want to learn more? Check out these stories:

Author: Allen Tung

SeaBus gets a makeover! An update on rehabilitation work

SeaBus Washrooms

Have you seen SeaBus’s new look? We’re happy to announce the washrooms at SeaBus are now open!

Last October the washrooms at the north and south SeaBus terminals closed to undergo renovations, including significant accessibility improvements. Last week, we celebrated a SeaBus birthday and opened up these brand new washrooms to the public.

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Weigh in on rapid transit in the Broadway Corridor!

broadway consultation photo

You’re invited to pop by an open house to learn more about the Broadway Extension and share your thoughts.

Today (June 19), we’re launching our next round of consultation, in partnership with the City of Vancouver. Back in January 2017, we launched the first phase of consultation and we heard from more than 470 people at in-person events and 4,200 people through our online survey and feedback forms. Now it’s your turn!

Read more »

Get on board with the Surrey-Newton-Guildford LRT project – June 13 to July 7

Surrey Newton LRT

Curious about the plans for the Surrey-Newton-Guildford Light Rail Transit (LRT) line? You’re invited to attend an upcoming open house to learn more about Surrey LRT and share your thoughts.

On June 13, we’re kicking off the next round of consultation, in partnership with the City of Surrey. You may remember that back in January 2017 we launched the first phase of consultation and we heard from more than 500 people at in-person events and 4,000 people through our online survey and feedback forms. Now it’s your turn!

Read more »

The Transit Network Review Report is here!

Cover page
Back in February, we asked you, our riders and neighbours to weigh in on some proposed new bus routes in Silver Valley, Clayton Heights and Morgan Creek communities as well as changes to the 159 and 169 in Port Coquitlam–South Coquitlam.

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Running Rail Replacement work May 25–May 30, 2017

Modified service route 1 NW to VC_17x11-01
We are continuing with our work to replace 7,000 aging rail pads and 5,000 linear metres of running rail on the Expo Line.

This phase of the Running Rail Replacement Project began this February and will continue through summer 2017.

This batch of work will include single tracking later in some evenings as well as some morning and afternoon work on the weekend.

On May 27 and May 28, two sections of track west of Main Street–Science World Station will require extended times to accommodate the necessary special treatment to pre-bend the 60 foot rail sections before installation.

Please take note of the schedules below and know before you go!

Thursday May 25 & Friday May 26

  • From 9:30 pm until the end of service

Saturday May 27

  • From start of service until 2:00 pm AND
  • From 11:30 pm until the end of service.

Sunday May 28

  • From start of service until 3:00 pm.
  • There will be no single tracking Sunday evening.

Monday May 29 & Tuesday May 30

  • From 9:30 pm until the end of service.

For all affected service days:

  • Expo Line trains will use one track in both directions at Main Street–Science World and Commercial–Broadway stations.
  • Expo Line passengers should allow for 15-20 minutes extra travel time.
  • All Expo Line trains will operate between Waterfront and King George stations.
  • Expo service to Sapperton, Braid, Lougheed Town Centre and Production Way–University will be replaced with trains operating between New Westminster and VCC–Clark. Passengers from other stations on the Expo Line can change trains to this service at Commercial–Broadway, New Westminster and Columbia stations.
  • Millennium Line and Canada Line will operate normally.

This work schedule is subject to change.

Learn more about our Running Rail Replacement Project!

Have questions about this project or single tracking? Ask away!
Tweet @TransLink or call 604-953-3333.

Author: Adrienne Coling

Get involved! Southwest Area Transport Plan consultation continues May 23 to June 19, 2017

Last year we began consultation for the Southwest area of Metro Vancouver that highlighted transportation improvements in Richmond, Tsawwassen First Nation, South Delta and connections to North Delta.

We’re back again with Phase 2 of the Southwest Area Transport Plan (SWATP) and we still need your help and want your input!

Take the survey from May 23 until June 19 and have your say, your way on proposed changes for this area.

What exactly IS SWATP?

I’m so glad you asked!

SWATP is a review of this area that will focus on improving transit service and infrastructure while addressing cycling, walking, driving and goods movement.

The planning process looks at customer experience, current and projected land use and development, transportation and ridership data as well as feedback from the public, stakeholders and local governments.

What is the goal of SWATP?

Proposed changes in Phase 2 aim to:

  • Provide more reliable and convenient bus service.
  • Provide Frequent Transit Network (FTN) service along key corridors.
  • Improve bus service for growing communities and large areas of employment, including industrial areas.
  • Make NightBus more direct for service to Richmond City Centre and YVR Airport.
  • Identify regionally-significant corridors for cycling investment.

How do I get involved?

Again, so glad you asked!

First, read all about the proposed changes to Southwest area at translink.ca/swatp.

Take the survey!

It just takes a few minutes of your time and you can do so by clicking here.

Attend an in-person event:

Ladner May Days
Sunday, May 28, 2017
10 a.m.–5:30 p.m.

Steveston Farmers & Artisans Market
Sunday, June 4, 2017
10:30 a.m. – 3:30 p.m.

Bridgeport Station
Wednesday, June 7, 2017
3 p.m.–7 p.m.

Tsawwassen Farmers Market
Saturday, June 10, 2017
10 a.m.–2 p.m.

North Delta Farmers Market
Sunday, June 11, 2017
10 a.m.–2 p.m.

Pick up a paper copy of the survey at these locations:

  • Delta library branches– George Mackie, Ladner Pioneer, Tsawwassen
  • Kennedy Seniors Recreation Centre (North Delta)
  • KinVillage Community Centre (Tsawwassen)
  • McKee Seniors Recreation Centre (Ladner)
  • Minoru Place Activity Centre (Richmond)
  • Richmond Centre for Disability
  • Richmond Chinese Community Society
  • Richmond Public Library branches–Brighouse, Cambie, Ironwood, Steveston
  • Tsawwassen First Nation–Administration building, Lands department office

**Please note** Surveys are available in both English and traditional Chinese at in-person events. The online survey is in English only.

The feedback you share with us from May 23 to June 19 will be considered, along with other technical and budgetary factors, as we identify transportation priorities for the Southwest area.

Thank you for participating and making your voice heard!

Need more information?
Visit the project page or sign up for TransLink eNewsletters!

Author: Adrienne Coling

More station upgrade progress at Joyce–Collingwood!

Outside shot

View from east station house down Vanness Avenue

Joyce–Collingwood Station is looking more refreshed by the day as work continues on upgrading our fourth busiest Expo Line station outside of downtown Vancouver.

These upgrades seek to improve safety and security for riders as well as accessibility to the station.

Completed work

  • Escalator installation work is complete.
  • Timber ceiling installation in the new east stationhouse is now complete.
  • New lighting on the platform improves safety and security.
  • Bus shelter footings are now installed. Look for two new bus shelters at the station later this summer!
  • Newly installed glass panels improve visibility on the platform.

What’s next?

  • Elevator testing and commissioning
  • Public art installation
  • Ceiling panel installation on the platform
  • Installation of glass walls for the east stationhouse
  • Bike Parkade work is ongoing and when complete, customers can access the parkade using their Compass Card.

Thank you for your patience as we complete these much-needed upgrades to the Joyce–Collingwood Station and stay tuned for additional updates throughout the project.

Get in touch!

Customer Information: 604.953.3333
Monday to Friday: 5:30 a.m. to 12:30 a.m.
Saturday and Sunday: 6:30 a.m. to 11:30 p.m.

Overnight Station Upgrade Customer Service: 1.866.979.0930
Monday to Friday: 12:30 a.m. to 5:30 a.m.
Saturday and Sunday: 11:30 p.m. to 6:30 a.m.

For more information on this project visit translink.ca/joyce.
For up-to-date construction info, visit translink.ca/ontrack.

Author: Jessica Hewitt

New electric bus rolls on Vancouver streets beginning May 15, 2017

You read that right! On Monday, May 15, 2017, a three-month test of an electric battery-powered bus will begin!

The bus, provided by BYD Canada at no cost to TransLink, uses slow-charge technology to provide enough power to drive approximately 250 kilometres on a single charge!

This trial is just one of the environmentally friendly bus technology tests TransLink plans to launch as part of our commitment to helping the region meet its greenhouse gas reduction goals.

The bus will snuggle in for its nightly charge at the Vancouver Transit Centre where our electric trolley fleet is based.

During the trial, we will be able to test the bus on our system, take a look at its performance according to the bus operators and maintenance crews as well as the satisfaction of the customers in order to determine our next steps with this technology.

DID YOU KNOW??

Almost half of TransLink’s fleet of 1,386 buses is comprised of cleaner-technology buses including 262 electric trolleys, 116 compressed natural gas (CNG) buses and 252 hybrid diesel buses.

BYD battery-electric bus fast facts!

  • Three hours charge time.
  • Battery designed to power bus for one-million kilometers before it needs replacing.
  • Highly efficient and powerful AC in-wheel hub motors provide instant torque to perform in all driving conditions.
  • Battery can also serve as a mobile generator.

Excited about this e-bus? We are too and we’re just getting started! TransLink is developing a Low-Carbon Fleet Strategy and we will be launching a second electric bus trial next year.

We’ll be sure to share all the details right here on the Buzzer blog.

WHERE CAN YOU CATCH THE BUS?

The BYD bus will be on various routes in Vancouver. On Monday, May 15th it will running on the #33 route. Other routes it may service over the next three months are the #25, #41 and #84. We’re going to try to get more specifics on the routes and will post that info right here on the blog.

Check out our Instagram story from today’s demonstration!

Read the media release about this bus trial here.

Author: Adrienne Coling

First phase of construction at 29th Avenue Station complete

check and ex
The first phase of upgrade construction work at 29th Avenue Station bus exchange is done!

Starting April 24, 2017 route 016 will be able to return to inside the bus loop to stop #51056 and the current, temporary stop on 29th Ave will be closed.

The sidewalk along the East side of the bus loop will also open so that customers can use this to access the SkyTrain station.

The upgrades for this exchange will include:

  • A new bus bay to allow all buses to pick up and drop off within the bus loop.
  • Improved lighting, glass shelters and lower profile landscaping to make the bus loop more visible and safer.
  • Three new crosswalks to improve safety and access tot he bus loop and station.
  • New bus stop ID poles with braille and tactile strips to meet accessibility standards and better direct customers.

There are more bus stop changes to come before this work is completed and we will be updating you right here on the Buzzer blog!

The project is set to wrap up this summer.

For more information about upcoming bus stop changes at this station,
call Customer Information at 604.953.3333
or visit translink.ca/alerts and click the alerts tab.

Author: Adrienne Coling

Metrotown Station elevator is open for business on March 24, 2017!

IMG_3298
Yes, you read that right. The first two of three brand new elevators will go into service at noon on March 24, 2017.

And hey, these aren’t just any old elevators! These two new speedy elevators are glass (and shiny!) which means you can see them coming and going. They will replace the single elevator that was at the station. Once the remaining elevator completes testing, commissioning and inspecting, it will also open. All elevators are expected to be open by May.

In addition to new elevators, the existing Compass readers will be replaced with permanent Compass fare gates.

This is a huge milestone for the station! The new central stationhouse will fully open, providing customers with a new permanent set of stairs (goodbye temporary staircase!), two more Compass Vending Machines, two elevators and a new entrance and exit out of the station.

With these upgrades, customers on the platform can take the elevator, new stairs or the emergency exit stairs on the west side of the station to access Central Boulevard.

Please note:

  • The Community Shuttle for passengers travelling with strollers will run until March 24 end of service. The HandyDART shuttle will run until March 31, an additional week after the first two elevators open.
  • Customers requiring the use of an elevator are advised to use the wider accessible pathway from the station by using the east crosswalk at the mall parkade entrance.
  • Remember to tap in and out at the fare gates to ensure you are charged the correct fare.
  • Please note that there is currently no escalator access at the station, only stairs and elevators. Four new escalators (two up and two down) will open at the west stationhouse in the summer.
  • We understand everyone will be excited to ride the new elevators! However, please be courteous and remember that there are customers who require the use of elevators and they will be getting used to the new station entrance and layout.

Not sure where to go? No problem! Our friendly Transit Security officers and SkyTrain attendants will all be on hand to help direct customers get where they need to go.

Visit our website for more information on the upgrades at Metrotown Station.

Author: Jessica Hewitt