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Translink Buzzer Blog

Category: Station Upgrades

An update on Joyce–Collingwood Station upgrades

Joyce
If you are one of the thousands of riders passing through Joyce–Collingwood SkyTrain Station each day, you will have noticed some features of the upgrade work have already been completed!

Project Update

  • New roof and side panels for the east stationhouse are now installed.
  • Newly installed lighting improves visibility on the platform.
  • Steelwork framing for the new east stationhouse is underway.
  • Glass panel installation on the north side of the platform is now complete.

These upgrades will improve accessibility, safety and security at the fourth busiest Expo Line Station outside of downtown Vancouver.

Thank you for your patience as we complete this much-needed work.

Check back on the Buzzer blog for additional updates throughout the project.

Need to get in touch?
Customer Information: 604.953.3333
Monday to Friday: 5:30 a.m. to 12:30 a.m.
Saturday and Sunday: 6:30 a.m. to 11:30 p.m.

Overnight Station Upgrade Customer Service: 1.866.979.0930
Monday to Friday: 12:30 a.m. to 5:30 a.m.
Saturday and Sunday: 11:30 p.m. to 6:30 a.m.

For more information:
translink.ca/joyce
translink.ca/customerservice
translink.ca/ontrack.

Author: Adrienne Coling

Attention all Boxing Day Metrotown shoppers!

metrotown-stairs
We know that you are keen to get a good deal but we also want to make sure you get where you need to go smoothly on Boxing Day.

On Monday, December 26, there will be temporary changes to the way you access Metrotown Station.

What you need to know:

  • We expect large crowds and we will change pedestrian traffic patterns, depending on the conditions.
  • Customers should plan for additional travel time on the system and out of the station as we expect an influx of thousands of passengers on Boxing Day.
  • You will tap in and out of the station as normally, to ensure you are charged the correct fare.
  • Shuttles will continue to operate as elevator and escalators are out of service.
    • Customers who require the use of an elevator or escalator are strongly encouraged to take the accessible shuttle from Patterson Station.
    • Customers travelling with strollers or large bulky items should take the shuttle from Royal Oak or Patterson stations.
  • Always follow signage and directions from traffic flaggers, SkyTrain staff and Transit Police
  • Please travel up and down staircases slowly as we expect additional crowding on stairways.

**Please note: Depending on crowding, SkyTrain staff may choose to change pedestrian travel patterns.

Four flaggers will be at the crosswalks on Central Boulevard,  additional SkyTrain attendants and Transit Police officers will be at the station to help direct customers to the mall and the platform.

We understand that this is a busy shopping and travelling day for our customers and we want to make sure the platform is cleared quickly to ensure crowding is kept to a minimum.

Have questions about boxing day plan? Tweet us @TransLink and ask away!

Author: Jessica Hewitt

(Video) New Westminster Station upgrades are complete!

On Friday we announced the official completion of New Westminster Station upgrades taking the total completed stations from two to three. This was the latest of seven key SkyTrain stations and exchanges across the transit network that TransLink is currently in the process of upgrading.

The completed upgrades at New Westminster Station include:

  • A new elevator and escalators to improve access for customers with disabilities
  • Improved lighting throughout the station
  • Glass panels to replace the mesh screens and improve station visibility from street level
  • Better integration with the surrounding community to make it easier to connect to and from the SkyTrain system
  • New public art that improves the experience of riders

These upgrades mean improved passenger capacity, accessibility, safety and overall customer experience for our customers.

New Westminster Station Upgrades

Attention Metrotown SkyTrain riders!

walkway
Some more changes are coming to Metrotown Station as we upgrade one of our busiest stations outside downtown Vancouver.

Beginning November 16, a portion of the centre stationhouse will open!

To allow for demolition to begin on the existing east entrance, the pedestrian walkway at Metrotown Station connecting the mall and bus loop will permanently close.

The station upgrades allow space for an overhead walkway to be built, however, TransLink does not own the property and it will be up to the discretion of the City of Burnaby.

We are currently working with the city to agree upon design, construction, funding and timing for the a new walkway.

Not to worry, the station is still accessible for riders! You can exit the platform via the brand new stairs in the centre stationhouse towards the east of the platform or the emergency staircase at the west end of the platform.

The future bus lane will be used for passengers to travel east or west along the south side of Central Boulevard. Concrete barricades will be installed to separate pedestrians from traffic in that area.

Compass Vending Machines and card readers will be located just outside the station, so remember to tap in and tap out to ensure you are paying the correct fare!

ct_f_metrotown_walkway_closure_map
To help direct riders during this construction, additional staff will be on hand, but you should still allow for an additional five to 10 minutes of travel time when using this station.

**Please note** There will be no escalator access into the station, only stairs. The HandyDART and Community Shuttles will continue to run between Metrotown and Patterson stations until the new elevators open this spring.

What’s all this construction for? Let me tell you! When fully complete, the upgraded station will include:

  • A rebuilt east stationhouse and the addition of new centre and west stationhouses
  • New stairs and escalators
  • A replacement of the original elevator with three new elevators accessible via a new central entry
  • An upgraded bus exchange on Central Boulevard
  • New secure bike parking

Looking for more station upgrades or Metrotown information?
Visit translink.ca/ontrack and translink.ca/Metrotown.

Author: Jessica Hewitt

Graham Construction and Engineering LP wins award for Main Street Station Renovations

station
By now, you must have seen the gorgeous (and necessary!) upgrades at Main Street–Science World Station.

Big, beautiful windows that also aid in safety because of the higher visibility. Better lighting, benches, painting, escalators, elevators… the list goes on and on.

This is one of our busiest stations in downtown Vancouver and we couldn’t be happier with the results of this upgrade work for customers who use this station daily.

More good news! On October 5, the renovations for this station received the 2016 Awards of Excellence GOLD in the General Trade Award category – won by Graham Construction and Engineering LP – at the Vancouver Regional Construction Association (VRCA) annual awards of excellence.

“Through these awards we shine a light on the dedication and professionalism that our
members bring to their projects – the complex, state-of-the-art infrastructure that we citizens use every day.”

– Fiona Famulak, President of the VRCA.

The judge’s comments highlighted the Skytrain moving 20,000 passengers a day in the middle of the construction site, appeasing neighbours, the City and traffic control was a continual challenge for the contractor, suppliers and trades.

As a part of our continued goal of excellent customer service, Graham Construction staff was trained to be able to handle customer queries on the job site.

Congratulations to Graham Construction and Engineering LP and all the TransLink staff that worked on this project!

Author: Adrienne Coling

Metrotown loop truss is going up!

As part of the ongoing work at Metrotown Station, construction crews will lift the second half of a massive 120 ton overhead steel structure overnight on September 10 – that’s this Saturday!

To give crews the time and space they need to safely install the loop truss, SkyTrain will not run between Patterson and Royal Oak stations after midnight on Saturday, September 10. Scheduled construction for September 9 has been cancelled.

Frequent shuttle buses will run between Patterson, Metrotown and Royal Oak stations for customers who want to travel to or from Metrotown Station, eastbound beyond Patterson Station, or westbound beyond Royal Oak Station.

Eastbound train service from Royal Oak Station will also be extended to allow connections from the last train and shuttle bus.

Customers should plan for an additional 15 to 20 minutes of travel time while the work is underway. Customers may find it faster to take the Millennium Line from Commercial-Broadway.

The loop truss is the roof of the new west stationhouse. In order to lift the 120 ton structure into place, two cranes will be used – a 250 ton crane and a 500 ton crane – yowza!

The first half of the lift was completed on August 25.

Want the latest on Metrotown Station Upgrades?
Click here or check OnTrack!

Author: Jennifer Morland

99 bus stop at Commercial–Broadway returns to its original home

CM-BW bus relocation_web 2016-08-29-01
Good news, 99 users!

The bus stop for the 99 B-Line at Commercial–Broadway Station will move back to its original location, outside of Shoppers Drug Mart, on Friday, September 2.

Earlier this year, we moved the 99 stop location so construction crews could use the area to relocate utilities and build support columns for the new walkway over Broadway.

We are happy to report that this work is now complete!

Queueing lines will also be repainted, making it easier for passengers to board buses and keep sidewalk space available for pedestrians.

We recognize that bus stop moves have an impact on our customers and we thank everyone for their patience while we improve Commercial–Broadway Station.

**Please note** The 9/N9 stop will remain in its current location on the other side of Commercial Drive.

What will the upgraded station look like?

Summary of Phase 2 upgrades at Commercial-Broadway Station

Summary of Phase 2 upgrades at Commercial-Broadway Station

Upgrades at Commercial-Broadway Station which are expected to be complete by summer 2017 include:

  • An additional platform for Expo Line trains, a widened crossing over the Grandview Cut and a new walkway over Broadway to enable the system to expand for future customers, particularly as our region grows.
  • New elevators and up and down escalators to improve access for customers with disabilities.
  • Better integration with the surrounding community to make it easier to connect to and from the SkyTrain system

Want more information?

More information about the Commercial–Broadway Station upgrades and project benefits can be found at translink.ca/commercialbroadway.

Author: Jessica Hewitt

An update on Metrotown Station upgrades

West Stationhouse loop truss

West Stationhouse loop truss

***UPDATE 2:

As part of the ongoing work at Metrotown Station, construction crews will lift the second half of a massive 120 ton overhead steel structure overnight on September 10.

To give crews the time and space they need to safely install the loop truss, SkyTrain will not run between Patterson and Royal Oak stations after midnight on Saturday, September 10.

Frequent shuttle buses will run between Patterson, Metrotown and Royal Oak stations for customers who want to travel to or from Metrotown Station, eastbound beyond Patterson Station, or westbound beyond Royal Oak Station.  Eastbound train service from Royal Oak Station will also be extended to allow connections from the last train and shuttle bus.

Customers should plan for an additional 15 to 20 minutes of travel time while the work is underway. Customers may find it faster to take the Millennium Line from Commercial-Broadway.


***UPDATE:

Construction crews were successfully able to lift the first of two loop trusses into place in the early hours this morning! Therefore, Metrotown Station will remain open and shuttle buses between Patterson and Royal Oak stations will no longer be required this weekend.

The lifting of the second loop truss on September 9 and 10 will go ahead as planned and SkyTrain will not run between Patterson and Royal Oak stations after 11 p.m. on Friday, Sept. 9 and after midnight on Saturday, Sept. 10.

Please note single-tracking as part of regular SkyTrain maintenance will continue. For more information, visit translink.ca/alerts.


As you are likely aware, upgrades to Metrotown Station are well underway that will improve accessibility, capacity, safety and security at one of the busiest stations on the SkyTrain system.

What’s new

  • New escalators, stairs and elevators to improve access for all our customers.
  • More access to and from the platforms to enable the system to expand for future customers, particularly as the region grows.
  • Updated design features to improve safety and security for all our customers.
  • Better integration with the surrounding community and bus exchange to make it easier for people to connect to and from the SkyTrain system.
  • Improved bus connections.

What’s happening now

Crews have completed assembling the large loop trusses on the ground.

The loop trusses, which will be installed above the west stationhouse as the station’s structural roof, arrived in four separate pieces.

Crews have assembled them on the ground in two pieces. Once fully constructed, the loop truss will weigh approximately 120 tons (240,000lbs) and will be around 64.5 metres (212 feet) in length!

Upcoming work

Construction crews will lift the loop truss, over two weekends: August 26-28 and September 9-10.

In order to lift the 120 ton structure into place, two cranes will be used – a 250 ton crane and a 500 ton crane.

And guess what? We’re going to have a video time lapse of the installation for you!

However, this is some big time work and in order to give crews the time and space they need to safely install the loop truss, SkyTrain will not run between Patterson and Royal Oak stations during the following times:

  • After 11 p.m. on Friday, Aug. 26
  • After midnight on Saturday, Aug. 27
  • After 11 p.m. on Friday, Sept. 9
  • After midnight on Saturday, Sept. 10

Frequent shuttle buses will run between Patterson, Metrotown and Royal Oak stations for customers who want to travel to or from Metrotown Station, eastbound beyond Patterson Station, or westbound beyond Royal Oak Station.

Eastbound train service from Royal Oak Station will also be extended to allow connections from the last train and shuttle bus.

You can find more information at translink.ca/alerts.

Please plan for an additional 15 to 20 minutes of travel time while the work is underway.

Thank you for your patience as we complete these much-needed upgrades to Metrotown Station and stay tuned for additional updates throughout the project.

Contact Us

Have questions? We’re here to listen.

Customer Information: 604.953.3333
Monday to Friday: 5:30 a.m. to 12:30 a.m.
Saturday and Sunday: 6:30 a.m. to 11:30 p.m.

Overnight Station Upgrade Customer Service: 1.866.979.0930
Monday to Friday: 12:30 a.m. to 5:30 a.m.
Saturday and Sunday: 11:30 p.m. to 6:30 a.m.
For more information visit:
translink.ca/metrotown

Author: Jessica Hewitt

Station upgrade news from Joyce–Collingwood

Joyce

Rendering of what the station will look like when the upgrades project is complete

As you may well know, upgrades to Joyce–Collingwood Station are underway!

The upgrades will improve accessibility, capacity, safety and security at the fourth busiest Expo Line Station outside of Downtown Vancouver.

Project benefits

  • New elevator and up and down escalators in the east stationhouse
  • Improved station design with better lighting and visibility
  • Better integration with the community for easier SkyTrain connections

Project update

  • The majority of ground-level demolition work is now complete.
  • Installation of concrete columns and footings to support the new east stationhouse is ongoing.
  • Painting work has begun.

Upcoming work

On July 24, 2016, construction crews are switching out the power source at the station. During this time, several bus stops will be relocated from 5:30 p.m. to end of service to in order to give crews the space they need to work. Signs will be installed at the bus loop to direct customers to their stop. Escalators and elevators will also be out of service during this time.

Below is a summary of what customers can expect at the station over the coming months:

  • The east entrance will remain closed until upgrades are complete in fall 2017, when the project is expected to be complete.
  • Steel and roofing work is expected to begin later this summer.
  • Noise associated with large construction projects, including nighttime work with varying levels of noise while trains are not operating will continue.

Thank you for your patience as we complete these much-needed upgrades to the Joyce–Collingwood Station and stay tuned for additional updates throughout the project.

Contact Us

Have questions? We’re here to listen!

Customer Information: 604.953.3333
Monday to Friday: 5:30 a.m. to 12:30 a.m.
Saturday and Sunday: 6:30 a.m. to 11:30 p.m.

Overnight Station Upgrade Customer Service: 1.866.979.0930
Monday to Friday: 12:30 a.m. to 5:30 a.m.
Saturday and Sunday: 11:30 p.m. to 6:30 a.m.

For more information visit:
translink.ca/joyce

Author: Jennifer Morland

The latest news from the New Westminster Station upgrades

New West east station entrance

Upgrade work continues to march forward

Construction is well underway at New Westminster Station while we upgrade the station to improve accessibility, capacity, safety and security.

Project status:

After almost a year of station upgrades, New Westminster Station upgrades will soon be complete!

Here are some highlights of the work that has taken place over the past few months:

  • The east entrance fully re-opened with an upgraded staircase and a newly replaced escalator.
  • The staircase at the south entrance reopened as work continues to reopen the escalator.
  • Work progressed on the installation of the new south entrance elevator.
  • Installation of permanent lighting in the concourse area continued; most of the ceiling is now in place.
  • Benches have been installed at the platform level.
  • Construction fencing continues to be removed.
  • Painting throughout the station is complete.

What to expect:

Our top priority is the safety of the public, passengers, employees, and contractors.

Due to the nature of construction activity, we recognize there will be impacts to the public, including noise, traffic impacts and changes to SkyTrain service and station access.

Below is a summary of the short-term work that passengers and neighbours can expect:

  • South entrance escalator to reopen.
  • Installation of the south elevator to be completed and in operation this summer.
  • Ceiling panels at the concourse and platform levels to be fully installed.
  • Permanent lighting throughout the station to be completed.
  • North entrance to fully re-open this summer with an upgraded staircase and a newly replaced escalator.
  • Noise associated with large construction projects, including nighttime work with varying levels of noise while trains are not operating will continue.

Thanks for your patience as we complete these much-needed upgrades to New Westminster Station and stay tuned for additional updates throughout the project.

Have questions about the upgrades to New Westminster Station? Contact us!

Customer Service: 604.953.3333
Monday to Friday: 5:30 a.m. to 12:30 a.m.
Saturday and Sunday: 6:30 a.m. to 11:30 p.m.
Overnight Customer Service: 1.866.979.0930
Monday to Friday: 12:30 a.m. to 5:30 a.m.
Saturday and Sunday: 11:30 p.m. to 6:30 a.m.

For more information you can visit translink.ca/newwestminster or translink.ca/customerservice.

Author: Jordan Keim

Update: Commercial–Broadway station upgrades

Broadway Commercial track and train

Commercial–Broadway Station is the busiest station on the network

Upgrades to improve accessibility, capacity, safety and security at Commercial–Broadway Station, one of the busiest stations on the SkyTrain system, are well underway.

Project Status:

  • Two new columns were constructed on either side of Broadway to support the new pedestrian walkway.
  • A steel mesh wall along with the roof structure and its support columns were installed for the new Broadway platform.
  • Concrete columns were erected in the Grandview Cut to support a widened pedestrian overpass to Platforms 1 and 2.

Upcoming work means the Broadway entrance at the south stationhouse (beside CIBC) will be closed from start of service Saturday, June 18, while crews remove three fare gates to make space for construction of the expanded station entrance.

The entrance will reopen prior to start of service on Monday, June 20.

What passengers and neighbours can expect:

  • Customers can access the station from the entrance off 10th Avenue, or from the north stationhouse on the other side of Broadway.
  • SkyTrain attendants will be present on the platform, in the concourse and outside the station to help guide customers to the 10th Avenue entrance.
  • Signs will be installed to direct customers.
  • When the station entrance reopens, there will be six fare gates, two of which are accessible gates. We know that six fare gates will be more than enough for the number of passengers who use this entrance.

Thanks for your patience as we complete these much-needed upgrades to Commercial-Broadway Station.

Stay tuned for additional updates throughout the project!

Looking for more information?

Learn about all of the Expo Line Station upgrades here.

More details about the Commercial–Broadway Station upgrades and project benefits can be found at translink.ca/commercialbroadway.

Got questions? We’re here to listen!
Customer Service: 604.953.3333
Monday to Friday: 5:30 a.m. to 12:30 a.m.
Saturday and Sunday: 6:30 a.m. to 11:30 p.m.
Overnight Station Upgrade Customer Service: 1.866.979.0930
Monday to Friday: 12:30 a.m. to 5:30 a.m.
Saturday and Sunday: 11:30 p.m. to 6:30 a.m.:30 a.m.
translink.ca/customerservice

Author: Jordan Keim

An update on Metrotown Station upgrade work

West Stationhouse loop truss

West station house loop truss

Have you noticed the huge steel structures being constructed outside Metrotown Station?

Over the past few weeks, crews have been constructing a massive loop truss which will be installed above the west station house – providing structural support for the station’s roof. MultivistaPhoto-2016-06-09 (1)

The loop truss is so massive, in fact, that it was shipped to the work site in four separate pieces, all of which arrived in May.

Crews have also been working on building eight columns which will support the final structure. 

Over the coming weeks, crews will continue fabricating the loop truss, and later this summer it will be hoisted into place with two separate tandem lifts.

More details to come on what this will mean for customers.

Once fully constructed, the loop truss will weigh approximately 70 tons (140,000lbs) and will be around 64.5 meters (212 feet) in length. 

A similar loop truss will be constructed and then installed in the east stationhouse.

B2x sm 141112 MT-Sitemodel Full NE alternate

A rendering of the completed Metrotown Station upgrades project

Have questions about this work?
We’re here to listen!
Customer Service: 604.953.3333
Monday to Friday: 5:30 a.m. to 12:30 a.m.
Saturday and Sunday: 6:30 a.m. to 11:30 p.m.
Overnight Customer Service: 1.866.979.0930
Monday to Friday: 12:30 a.m. to 5:30 a.m.
Saturday and Sunday: 11:30 p.m. to 6:30 a.m.

Author: Jordan Keim 

Late night SkyTrain single tracking resumes June 12

Vehicle-on-track

Single tracking will run from June 12 into fall 2016

Beginning June 12 and continuing into the fall, SkyTrain will single track at several stations, primarily during late night hours, due to maintenance work and system upgrades.

Riders should plan on up to 20 minutes of extra travel time during these single tracking events.

Need a refresher as to what single tracking is and why its needed?

I’ve got your back!

Single tracking is when we run trains in both directions over a single piece of track. It’s like taking a two-lane road down to one lane and having a signal or flag, person regulating traffic in the remaining lane so it only flows in one direction at a time. – Ian Fisher, BCRTC

In fact, many railways operate this way where they do not have two tracks to use.

We use single tracking to give crews time to perform necessary work on one track while we keep the other track open for service.

Single tracking – stations and dates:

  • Metrotown and Patterson stations (June 12-16, 24-25): Allow 10-20 minutes, Millennium Line operates VCC-Clark – Columbia only
  • Columbia and Scott Road stations (June 21-23, 26-28): Allow 5-10 minutes
  • Columbia and New Westminster stations (June 29-30, July 3-7): Allow 5-10 minutes

Work has been scheduled to avoid large events, such as concerts, sporting events and community celebrations.

You can learn lots more about single tracking from our interview with BCRTC last fall.

Thank you for your patience while we perform upgrades and important maintenance work to the system.

For information on the service impacts visit translink.ca,
check our Transit Alerts, follow TransLink on Twitter
or call Transit Information and Customer Feedback at 604-953-3333.

Author: Adrienne Coling

Update: Joyce–Collingwood station upgrades

JoyceStation13

Joyce–Collingwood Station at Joyce St and Vanness Ave

If you use Joyce–Collingwood SkyTrain station as much as the rest of the region (it’s the fourth busiest station outside of downtown, you know!) you may have noticed that upgrade construction has begun!

So, what does this improved design give you?

Upgrades include a new elevator, up and down escalators in the East stationhouse, better lighting and visibility and better integration of the transit system into the Joyce–Collingwood community.

Project status

Beginning May 7, the east station entrance will close and work will begin to construct a new elevator and up and down escalators.

The east entrance will remain closed until upgrades are complete in fall 2017, when the project is expected to be complete.

What to expect

Our top priority is the safety of the public, passengers, employees and contractors.

Due to the nature of construction activity, we recognize there will be impacts to the public, including noise, traffic impacts and changes to SkyTrain service and station access.

Below is a summary of what customers can expect during this upgrade work:

  • During this time, customers can access the station through the west station entrance on the other side of Joyce Street.
  • Customers will be able to use the new temporary staircase to exit east stationhouse (exit only, no entry access permitted).
  • Signs will be in place to direct customers to appropriate entrances and exits.
  • Noise associated with large construction projects, including nighttime work with varying levels of noise while trains are not operating will continue.

Thank you for your patience as we complete these much-needed upgrades to the Joyce–Collingwood Station.

Got questions? We’re here to listen!

Customer Service: 604.953.3333
Monday to Friday: 4 a.m. to 12:30 a.m.
Saturday and Sunday: 6:30 a.m. to 11:30 p.m.
Overnight Station Upgrade Customer Service: 1.866.979.0930
Monday to Friday: 12:30 a.m. to 4 a.m.
Saturday and Sunday: 11:30 p.m. to 6:30 a.m.

For more information visit: www.translink.ca/joyce or www.translink.ca/customerservice.

Author: Jordan Keim

New Westminster Station upgrades update

East Entrance

The new East entrance to New Westminster Station

 

After almost a year of station upgrades at New Westminster Station, we’re in the home stretch!

Escalators

West station entrance fully open with a brand new escalator

With summer 2016 just around the corner there are only a few more months until the New Westminster Station upgrades are complete.

The upgrades to the station will improve accessibility, capacity, safety and security.

Some of the benefits of this construction are the replacement elevator and escalators, improved lighting and signage, glass panels to improve station visibility from street level and better integration with the surrounding community to make it easier to connect to and from the SkyTrain system.

 

Project status update

Here are some highlights of the work that has taken place over the past few months:

  • East and west entrances opened with upgraded staircases and new escalators.
  • North and south entrances closed and upgrades began.
  • Mesh screens were replaced with new glass panels on platforms.
  • Construction fencing was removed along eastbound and westbound platforms.
  • Installation of permanent lighting in the concourse area began.

What to expect moving forward

Our top priority is the safety of the public, passengers, employees, and contractors.

Due to the nature of construction activity, we recognize there will be impacts to the public, including noise, traffic impacts, and changes to SkyTrain service and station access.

SkyTrain in station

Here you can see where the mesh screens have been replaced by glass panels along the platform

Below is a summary of the short-term work that passengers and neighbours can expect:

  • A partial opening of the south entrance by mid-spring.
  • Work to continue on the installation of the new south entrance elevator.
  • Continued installation of permanent lighting in the concourse.
  • North entrance to remain closed while crews work on staircase and new escalator.
  • Noise associated with large construction projects, including nighttime work with varying levels of noise while trains are not operating will continue.

 

 

Thanks for your patience as we complete these much-needed upgrades to New Westminster Station and stay tuned for additional updates throughout the project.

Got questions about the upgrades to New Westminster Station? We’re here to listen:
Customer Service: 604.953.3333
Monday to Friday: 5:30 a.m. to 12:30 a.m.
Saturday and Sunday: 6:30 a.m. to 11:30 p.m.

Overnight Customer Service: 1.866.979.0930
Monday to Friday: 12:30 a.m. to 5:30 a.m.
Saturday and Sunday: 11:30 p.m. to 6:30 a.m.
For more information:
www.translink.ca/newwestminster
www.translink.ca/customerservice

Author: Jordan Keim