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Translink Buzzer Blog

Category: Polls & Such

Results from the Learn ‘n’ Poll about where you get your transit information

meta-chartOur latest poll was something of a hybrid. Dubbed as a Learn ‘n’ Poll, we posted many of the ways you can get information about your transit trips and TransLink.

Then, you voted on which were your “go-to” spots for transit info.

You did some learning, you did some voting and now we know that the majority of you head to the source, the mothership that is translink.ca! The TL website took the top spot with 88 votes.

Next up were the ever-popular transit apps with 54 votes, followed closely by @TransLink on Twitter with 48 votes.

Transit Alerts (either by SMS text or on the Alerts page) garnered 26 votes, “Other” – with a special nod to tcomm.bustrainferry.com – grabbed 13 votes, Facebook, radio and in-person info gathering tallied 12, six and five votes, respectively.

Thanks for everyone who voted! Until the next Learn’n’Poll, keep on keepin’ on!

Author: Adrienne Coling

Where do you get your transit information?

Big T
Welcome to the Buzzer blog’s Learn ‘n’ poll!

From construction reroutes and weather to bus stop locations and Compass information, TransLink provides a virtual buffet of transit knowledge in a variety of places.

We strive to get you any and all the details you need to keep you on time, on route and on transit.

Let’s take a look at some of the avenues you can explore for all your transit needs.

The TransLink websiteWe're not the only TransLink out there!

TransLink.ca is our one-stop-shop for all transit information.

You can map your route using Trip Planner, see when your buses are arriving with Next Bus and learn all about TransLink and its operating companies in Schedules and Maps, Fares, Rider Guide, Getting Around, Plans and Projects and About Us.

The homepage also lists other transit resources for you like YouTube and the Buzzer blog!

Transit Alerts

Maybe you’re less interested in the Corporate Reports and more interested in what’s happening right now on transit.

Not a problem! You can visit the Alerts page for an overview of the conditions of all modes of transit, station accessibility as well as any detours, construction or delays that may impact your trip.

The best part about Transit Alerts is that you can sign up for alerts and receive SMS text or emails about your route and be the first to know about any changes in service.

Twitter

Another amazing resource is the Customer Information (CI) team on Twitter.Twitter

You can easily tweet them @TransLink to receive answers to your questions about your bus, Compass information, operating hours, lost property and pretty much anything else you can think to ask!

Not a tweeter? Give them a shout by phone at 604-953-3333.

CI will be there to heed the transit call from 5:30 a.m. to 12:30 a.m. Monday to Friday and from 6:30 a.m. to 11:30 p.m. on weekends.

Facebook

The TransLink Facebook page is a place for discussion, transit news, fun tidbits and lots more!Facebook

The page is manned by the Buzzer blog crew (^rw, ^ac and ^sk, respectively) from around 8:30 a.m. until 4:30 p.m. Monday to Friday and we are happy to answer your questions during those times.

If a major service delay occurs, CI will post outside of those business hours to update customers of impacts.

Transit Apps

In 2012, TransLink released our transit data as open source.

This means that new transit apps based on our open API crop up giving riders access to information like GPS bus tracking.

Last year we did a poll about your transit app options. Do you use any of these? Have a new one? Comment below and let us know!

Remember! It’s always good to check in with Customer Information for clarification on any service issues.

Radioradio

Remember the radio? It’s that thing that plays songs you can’t skip!

In all seriousness, local radio stations are great resource for transit information.

If there is inclement weather, a disruption or a major accident, local media are informed by TransLink so they can reach out to their listeners who may be affected.

Tune in to News1130, CKNW and CBC 690 AM and 88.1 FM – just to name a few!

In person

For in-person assistance you can visit any of these reliable and accessible places for your specific questions. SkyTrain_Vests

TransLink’s Compass Customer Service Centre for your Compass needs and Lost Property Office are both located at Stadium–Chinatown Station.

The West Coast Express Office is at Waterfront Station and our awesome SkyTrain Attendants and bus operators are across the SkyTrain and bus networks.

Transit Police has hubs at major stations and Transit Security is out and about helping customers across the region.

Take a trip to your local library or rec centre and you’re likely to find transit schedules, system maps and Compass information as well!

The time, as they say, is now. Let’s head to the poll!

**You can vote for two options**

Where do you get your transit information?

  • The TransLink website (58%, 88 Votes)
  • Transit Apps (36%, 54 Votes)
  • Twitter (32%, 48 Votes)
  • Transit Alerts (17%, 26 Votes)
  • Other - comment below! (9%, 13 Votes)
  • Facebook (8%, 12 Votes)
  • Radio (4%, 6 Votes)
  • In person (3%, 5 Votes)

Total Voters: 151

Weigh in and tell your friends!

Author: Adrienne Coling

Fun poll results: Secret transit friends

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After 150 votes about secret transit friends, the people have spoken.

It looks like the majority of people like to have some alone time on transit.

It’s always interesting to take examine our transit behaviour. Let’s get down to the results!

RESULTS:

Taking the top spot, people who like to keep to themselves with 54 votes (36%), in second are those who don’t have a secret transit friend but want one with 34 votes (23%)!

Following the leaders are those who see their transit friends but don’t interact garnering 23 votes (15%), a quick nod to riders who acknowledge familiar faces who weighed in with 20 votes (13%), those who chat occasionally with their transit buddies totaled 13 votes (9%) and the chatty Cathy’s who love to liven up a commute rounded out the poll with 6 votes (4%).

Remember! There are some people out there looking for a friendly face on transit.

I urge you to pop those ear buds out, look up and interact with someone around you. It might make you smile – or, someone else. Wouldn’t that be great?

Author: Adrienne Coling

Fun Poll: Do you have a secret transit friend?

human bondI am conducting yet another social experiment here on the Buzzer blog! Well, we did it seven years ago, but that was a lifetime ago.

The poll is about the people we meet continuously on transit. Do we all have secret transit friends? How do you interact with them? These are the questions that keep me up at night!

I actually have three secret transit friends!

The first, we say good morning or hi, another we nod and the third we just make reaction faces to weird things that happen on the bus.

What’s your deal? Vote today!

Do you have a secret transit friend?

  • No - I like keeping to myself on transit (36%, 54 Votes)
  • No - but I'd like one! (23%, 34 Votes)
  • Yes - but no conscious interaction (15%, 23 Votes)
  • Yes - we never speak but acknowledge each other (13%, 20 Votes)
  • Yes - we talk occasionally (9%, 13 Votes)
  • Yes - we chat daily (4%, 6 Votes)

Total Voters: 150

Have a funny secret transit friend story? Comment below!

Author: Adrienne Coling

Fun Poll wrap up: Most riders spend their time on transit listening to music

pie chartA few weeks ago we asked how you spent your transit time. A noble quest to find out if you were more of an old school bibliophile or more of a modern day mobile game master.

The votes are in and the riders have spoken!

There were a total of 246 votes and the winner is Listening to music with 65 votes with a huge lead over the runner up, Reading with 46 votes.

Following behind our leaders with 45 votes is Zoning out in third and Playing games or browsing the internet with 44 votes is fourth.

The Other category garnered 27 votes, Sleeping got 10 votes, only a lonely five votes for Meeting/chatting with other riders and finally four votes for doing the Crosswords and Sudoku puzzles.

So… looking at those results what I want to know is, for those 27 votes for the other category, what DO you do on transit??

*Please say magic tricks. Please say magic tricks.*

Stay tuned for our new poll coming at you next week!

Author: Adrienne Coling

Fun Poll: How do you spend your transit time?

Many riders turn to their phones on transit!

Many riders turn to their phones on transit!

Now that everyone is slowly returning to regular scheduled programming with school back in full swing and the summer months inch further away, the transit network enters its busiest time of the year.

But how do we spend our time on transit? How do YOU spend your time?

Are you a reader? A window gazer? A meet and greet commuter? A candy crusher?

Weigh in with our new poll!

Vote below to let us know how you spend the majority of your transit ride. Don’t see your choice? Select “Other” and comment with your answer below!

How do you spend your transit time?

  • Listening to music (26%, 65 Votes)
  • Reading (19%, 46 Votes)
  • Zoning out (18%, 45 Votes)
  • Playing games or browse the Internet on your phone (18%, 44 Votes)
  • Other (11%, 27 Votes)
  • Sleeping (4%, 10 Votes)
  • Meeting/chatting with other riders (2%, 5 Votes)
  • Doing crosswords/Sudoku puzzles from the free dailies (2%, 4 Votes)

Total Voters: 246

Author: Adrienne Coling

Poll results: Saying thank you on transit takes the day!

Chart
Transit kindness for the win! What a great poll – thanks for sharing your experiences!

You voted and saying thank you to a transit employee is the most witnessed random act of kindness with 88 votes.

Hot on its heels is offering a seat to a fellow rider with 85 votes.

Returning a lost or dropped item came in with 53 votes, paying for another rider’s fare garnered 20 votes and finally, the “other” pulled in 10 votes with some great TRAK stories attached.

BB comment 1

 

 

BB comment 2

 

 

Thanks for voting! Stay tuned for another fun poll this week!

Author: Adrienne Coling

Fun Poll: What random acts of kindness have you witnessed on transit?

TRAK
If you are a regular transit user, you are bound to witness some… interesting scenarios.

For instance:

composite_14698280112208
Other times, transit riders have the unique opportunity to view complete strangers being kind to each other for no other reason than just to be kind.

In this poll, I’ve included transit random acts of kindness I’ve seen during my transit trips.

(I’m calling them TRAK… get it? Consider it trademarked!)

Maybe you’ve seen someone go above and beyond common courtesy and have never had an outlet to sing the praises of the unknown, everyday transit heroes. Now is your chance!

Vote for any and all of the TRAK moments you’ve seen or have done yourself across our transit system!

Don’t see a specific TRAK you’ve? Choose other and comment to let us know all the details.

What transit random acts of kindness have you witnessed?

  • Thanking transit employees (73%, 88 Votes)
  • Offering a seat to another rider (71%, 85 Votes)
  • Helping a lost or confused passenger find their way (58%, 70 Votes)
  • Returning a lost or dropped item (44%, 53 Votes)
  • Paying for another rider's fare (17%, 20 Votes)
  • Other - comment below! (8%, 10 Votes)

Total Voters: 120

Author: Adrienne Coling

Fun poll results: #19 Stanley Park is your favourite summer destination route!

pyramid chartAfter 64 votes the results are in.

(Only 64 votes?? People!! I assume you’re all out there actually enjoying the summer rather than on your computers!)

Your favourite summer destination route, with 18 votes, is the #19 bus to Stanley Park!19 route map

This route heads from Metrotown right into the park and back again.

It’s a perfect transit trip to explore one of the most amazing spaces we have in this region – just minutes from bustling downtown Vancouver.

The runner up spot is actually a three-way tie with #150 to White Pine Beach, #351 to Crescent Beach and the “other” category all coming in with nine votes each.

#C26 to Buntzen Lake came in third with 7 votes while #227 to Lynn Canyon Park and #C52 to Seaside/White Rock  garnered four votes, respectively.

Last, but certainly not least were #312 to Burns Bog and #160 to Barnet Marine Park both receiving 2 votes each.

Thanks to all the voters!

What kind of polls do you want to see on the Buzzer blog?
Comment below and let us know!

Author: Adrienne Coling

Fun poll: What are you favourite summer destination routes?

Summer photo

TransLink helps you get where you need to go this summer!

“Summer, summer, summertime. Time to sit back and unwind…”

… And let transit get you to your favourite summer destinations across beautiful Metro Vancouver!

Some days you feel like a lazy beach day, other days a hike in a canyon might be on the agenda.

Crescent Beach postcard circa 1920s

Crescent Beach postcard circa 1920s

How lucky are we that we can enjoy all of these wonderful outdoor adventures AND they are accessible by transit?!

What routes do you like to take to where and why?

Vote below and leave us a comment regarding your favourite summer hotspots trips by transit!

What are you favourite summer destination routes?

  • #019 to Stanley Park (28%, 18 Votes)
  • #150 to White Pine Beach (14%, 9 Votes)
  • #351 to Crescent Beach (14%, 9 Votes)
  • Other (14%, 9 Votes)
  • #C26 to Buntzen Lake (11%, 7 Votes)
  • #227 to Lynn Canyon Park (6%, 4 Votes)
  • #C52 to Seaside/White Rock (6%, 4 Votes)
  • #312 to Burns Bog (3%, 2 Votes)
  • #160 to Barnet Marine Park (3%, 2 Votes)

Total Voters: 64

With the delight of these gorgeous weather days, certain routes will have increased service during the summer months meaning more trips for you to enjoy the outdoors!

Be sure to check out the service changes that happen four times a year, use Trip Planner and sign up for transit alerts to be in the know, before you go!

Author: Adrienne Coling

Poll wrap-up: Riders like to carry their Compass Cards in their wallets!

PNG chart

Wallet Compass Card carriers lead the pack!

I guess you can figure it out from the post title but… the wallet wins the day!

Remember, it’s important to note that carrying your Compass Card on or in your phone case may stop it from tapping correctly.

This poll has been one of the most successful we have conducted here on the Buzzer blog with a total of 669 votes!

ICYMI: A few weeks ago, we asked our readers to vote on how they carry their Compass Cards.

The results were mixed beyond the one, clear winner.

Coming in second with 126 votes is a phone case while 103 riders voted that they carry their cards loose.

Plastic sleeves, lanyards (that’s me!) and “other” came in with 89, 78 and 43 votes, respectively.

Many people commented to let us know exactly what some of those other methods were.

Some riders said they like a retractable cord that can sit on their belt and snap their card back into place after a tap. Others like a change purse to keep their card handy and one person even carries their Compass card in an Altoids box! (sans mints, I assume)

Thank you to everyone who voted and commented on all of our channels!

Do you have an idea for a poll? Want to unearth an old poll to see new results?
Comment below or email us!

Author: Adrienne Coling

New poll: How do you carry your Compass Card?

A photo of Instagram user @cherylkwan with her Compass Card in a lanyard

A photo of Instagram user @cherylkwan with her Compass Card in a lanyard

A few weeks ago we re-posted the image above and got lots of comments about how riders carry their Compass Cards and questions about the best ways to carry and tap.

plastic wallet

How do you carry your Compass Card?

Some customers have used sticker sleeves on the back of their smartphones, soft plastic mini-wallets or many simply take the card out of their regular wallet and tap that way.

It’s important to note that carrying your Compass Card on or in your phone case may stop it from tapping correctly.

Some newer smartphones can inhibit a successful tap on the readers. The Compass Card and/or reader won’t harm your phone or vice versa but you may have issues with your tap.

Traditional wallets can cause interference because of your other chip cards held there.

For me, I’m like Cheryl. I like my Compass Card in a plastic case attached to a lanyard so I can quickly find it in either my pocket or bag to tap.

Now, we want to know how YOU carry your Compass Card!

If you have other ideas that work, please comment below after voting!

How do you carry your Compass Card?

  • Wallet (34%, 230 Votes)
  • Phone case (19%, 126 Votes)
  • Loose (15%, 103 Votes)
  • Plastic sleeve (13%, 89 Votes)
  • Lanyard (12%, 78 Votes)
  • Other (6%, 43 Votes)

Total Voters: 669

Author: Adrienne Coling

Fun poll results: 35% of voters started taking transit very early in life!

20160216080914The votes are in… 226 votes to be exact!

The question? When did you start taking transit?

The answers varied, but the front runner ended up being the youngest ages! Between birth and five-years-old garnered 35% of the vote. That’s so awesome!

In second with 22%, we have school-aged children between 6 and 12 years of age and following close behind for third are the teenage years at 21%.

What I loved so much about this poll was reading all the comments on the blog and on Facebook as to why you started taking transit when you did.

Here are some of the stories riders have shared:

“I’ve been riding I was about 2, my mom was one of the very few women drivers back in the early 80s. My son took his first bus ride when he was 4 days old. He’s a year old now and still a daily rider.” – Arwen

“I live in Surrey and my boyfriend lives in Coquitlam, neither of us drive. I started taking transit when I started dating him just over a year ago. I have to transfer 4 times taking buses and SkyTrains but if it weren’t for transit our relationship wouldn’t be possible. <3”Sam

“After moving halfway across town, transit allowed me to continue going to the same high school when I was a teenager. Using the Upass through university was a great, affordable way to get around, and then taking transit to work once I graduated helped me to avoid the expenses associated with owning a car. Although I bought my first car when I was 26, transit is still my preferred mode of transport.”Cody

Thank you to everyone who voted and shared their transit history with us!

Do you have ideas for a fun poll? Comment below with your suggestions!

Author: Adrienne Coling

Fun Poll: When did you start taking transit?

kidsonbus

When did you first ride public transit?

The first time I was on transit, I was only knee-high to a grasshopper.

Story is, my mum used to take my on the subway in Toronto to get me to sleep when I was an infant so I’m a transit rider almost since birth!

But not everyone needs the roar of the tracks to get some shut eye as a wee babe so first time transit users can be of all ages and all walks of life.

Vote below to let us know when you started using public transit.

Be sure to comment and let us know why you started taking transit and what mode of transit you took!

When did you start taking transit?

  • 0-5 years old (35%, 79 Votes)
  • 6-12 years old (22%, 49 Votes)
  • Teenager (21%, 48 Votes)
  • 18-24 (14%, 31 Votes)
  • 25-32 (4%, 9 Votes)
  • 33-40 (2%, 5 Votes)
  • 41-50 (1%, 2 Votes)
  • 51-60 (0%, 1 Votes)
  • 65+ (0%, 1 Votes)
  • I've never taken public transit (0%, 1 Votes)

Total Voters: 226

Fun poll results! There’s no clear transit app champ

results graph

Last year (isn’t it weird to say that?) we asked you which transit apps you use to get around Metro Vancouver.

Well, we’ve tallied votes and the results are in!

Transit DB squeaked into top spot with 40 per cent with Transit App and Google Maps tying for a close second with 38 per cent.

City Mapper took in 13 per cent and Radar for Metro Vancouver buses followed with 10 per cent.

The apps with the least votes were Live Transit and Bus Tracker with six and three per cent respectively.

Funny that in a best app poll, the one listed mobile site (Transit DB), took home the most votes!

Thanks to everyone who participated and for all your app suggestions in the comments section!

**NOTE: Results are based on multiple votes per person**

Author: Laura Tennant