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Category: SeaBus

Spring forward this weekend!

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Set your clocks forward one hour this Saturday night

It’s that time again for daffodils and early season flowers to pop up out of the ground and welcome spring.

Another spring behaviour that is slightly less appealing is springing forward to Pacific Daylight Time where we lose and hour in the day.

Ok, we don’t really lose it but it can feel like it in those first few days!

This year, the time change officially occurs at 2 a.m. on Sunday, March 13.

However, our transit services will finish their Saturday night service on standard time and the time change will take effect for the start of Sunday service.

So, remember to change those clocks before you head to bed on Saturday!

Author: Adrienne Coling

Free transit on NYE for the 40th year!

This New Year’s Eve, don’t worry about driving or grabbing a pricey taxi because we’ve got your ride (and your fare) covered for the 40th year!

That’s right! We’ve been offering you a safe and free NYE ride since 1975 – the year of Monty Python and The Holy Grail, the very first season of Saturday Night Live and the first year of Dick Clark’s Rockin’ New Year’s Eve!

On December 31, you can ride free from 5 p.m. to end-of-service on all buses, SkyTrain, SeaBus, West Coast Express and HandyDART!

All modes will run on their usual weekday schedule plus some extensions to evening service:

  • Bus — Some routes will offer additional evening/late-night trips. You can check out the New Year’s Eve schedules here.
  • SkyTrain — Service will be extended by one hour and include more frequent trains throughout the evening.
    Last trains:
    – Canada Line to YVR-Airport — 2:05 a.m.
    – Canada Line to Richmond-Brighouse — 2:15 a.m.
    – Millennium Line to VCC-Clark — 1:35 a.m. Customers can also take the last Expo Line train to Commercial-Broadway to transfer to the last Millennium Line train departing at 2:36 a.m. to Lougheed only.
    – Expo Line to King George — 2:20 a.m.
  • SeaBus — Service will be extended by one hour. The last sailing from Lonsdale Quay will be at 2 a.m. and the last from Waterfront will be at 2:20 a.m.
  • West Coast Express —The offer of free transit applies to the 5:30 and 6:20 p.m. trains. The 12:55 TrainBus will be replaced by a 1 p.m. train. All other TrainBuses will depart at their regular times.

On January 1, all transit services will run on a Sunday/holiday schedule.

West Coast Express service will not be in operation on New Year’s Day.

Why not plan your trip now?
Use Trip Planner or call Customer Information at 604.953.3333.

Note: If you need service after midnight, the time must be entered as x-time. For example, put in “1:00x” instead of “1:00am”. This is because we include trips after midnight as a continuation of the previous service day, even though they fall on the next calendar day.

We wish you a very happy and safe New Year’s Eve!

Author: Adrienne Coling

Get ready to surf (WiFi) with SeaBus

Beginning today, Shaw Go WiFi will be available to all SeaBus passengers at both the Waterfront and Lonsdale Quay terminals – for FREE!O15-1320_SeabusDom_Roof_BurrardBeaver_252x324_Lamar_Page_1

We have partnered with Shaw Communications to provide strong WiFi connectivity for our SeaBus customers and – the best part is – this service improvement is being made with no cost to taxpayers!

Just wait! It gets better…

Following the initial launch of Shaw Go WiFi in our SeaBus terminals, this partnership will also see Shaw Go WiFi installed on all TransLink SeaBuses in the coming months.

Passengers who are not Shaw customers can enjoy Shaw Go WiFi access by selecting ‘ShawGuest’ from the list of available WiFi settings, and following the on-screen instructions to connect. All Shaw Internet customers have complimentary access to all SeaBus hot spots as part of their subscription.

We understand that customers want a fast and reliable WiFi connection when they ride transit, and this is a step we are taking to improve our customers’ experience with our services.

So sit back, relax and enjoy complimentary WiFi. Happy surfing, folks!

Check out our Mobile Services page for more details on this and other mobile service tools.

Author: Jordan Keim

1-zone bus fares means a new look for Trip Planner!

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Today is the day! All buses and HandyDART vehicles are officially operating on a one-zone fare structure.

Because of this, if you hop on TransLink’s Trip Planner today, you may notice a bit of a makeover.

Trip Planner has been adjusted to include the new one-zone bus fares.

If you are using a Compass product, you can use Stored Value on your Compass Card to get exactly the same discount as the current FareSaver tickets.

If you are viewing on your desktop computer, you will now see four fare options now instead of two.
Trip Planner The difference on mobile is fairly minimal.

The Trip Planner will show two fares: cash and Stored Trip Planner mobileValue. This is instead of the single cash fare we show now.

These prices reflect fares that are valid during the transition to the Compass system.

Please note! These prices reflect Compass and cash fares in a “fare gates closed” scenario.

This means that, until that time, your current fare MAY be different from what Trip Planner lists for you.

Single cash fare prices remain the same.

You can see this on the regular fare tables.

You can use Stored Value on your Compass Card to get the same discount as the current FareSaver tickets.

Reminder!

Currently, you can use tradition fare media (transfers, FareCards, monthly passes, etc.) to travel from the bus to SkyTrain/SeaBus without having to buy another fare.

Once all Compass fare gates are closed, tickets purchased on a bus won’t be valid for transfer to rail or SeaBus.

In the future, customers paying cash on the bus will need to purchase another fare if transferring from bus to rail or SeaBus.

This is because the traditional faremedia are magnetic strips while Compass faregates use an RFID antenna allowing you to tap your way on and off the system.

Compass customers will only pay one fare, if travelling within the 90-minute transfer window.

You can find more information at translink.ca/onezone
to help you transition to the 1-zone bus fare.

For convenient, one-stop source for customer questions and answers about the new Compass system, visit: AskCompass.ca.

 Author: Adrienne Coling

Extra Transit Service to Get You to the Celebration of Light!

 

Celebration of Light fireworks

Celebration of Light fireworks!

Heading to the Honda Celebration of Light this Saturday? There’s extra transit service scheduled for this weekend’s event as well as for the fireworks on July 29 and August 1st!

To get you to the fireworks at English Bay in the safest and most convenient fashion, the following additional bus and train service has been added:

Bus service will be extended to accommodate increased customer demand. Transit supervisors will monitor service and deploy additional buses as needed. Some buses will be detoured, including, but not limited to, the C21, C23, 5, 6, and 22 routes. The 250, 250A and 257 buses will also see additional service before and after the events.

SkyTrain Expo/Millennium/Canada Lines will run additional trains beginning mid-afternoon, lasting well past the event end. The last train on the Expo/Millennium Line will leave Waterfront for King George at 1:16 a.m. The last Canada Line train will leave Waterfront for Richmond-Brighouse at 1:15 a.m.

To avoid lineups at ticket vending machines after the events, SkyTrain customers can pre-purchase return tickets at King George, Scott Road, Granville, Burrard, Bridgeport, Yaletown-Roundhouse and Vancouver City Centre stations. These fareboxes only accept exact cash and tickets are valid until the close of service.

SeaBus will provide extra and extended service for each of the Celebration of Light events.

  • July 25: service every 10 minutes from 10:00 a.m. to 8:45 p.m.; every 15 minutes until 11:30 p.m.; and every 30 minutes after 11:30 p.m. until the last sailing at 1:22 a.m. from the South Terminal.
  • July 29 and August 1: service every 15 minutes until 11:30 p.m. and then every 30 minutes until the last departure from the South Terminal at 1:22 a.m.

West Coast Express will offer a special train on August 1 only, leaving Mission City at 7 p.m., arriving at Waterfront Station at 8:15 p.m. The return train departs Waterfront Station at midnight, arriving back at Mission City approximately 1:15 a.m.

Before, during and after the events SkyTrain stations will remain open, but some will have modified access to ensure customer comfort and safety. Passengers will not be permitted to board SkyTrain with bikes after the events until crowds are clear.

  • Waterfront Station: After 10:30 p.m., all Canada Line and SeaBus customers, and Expo and Millennium line customers who need an elevator, can access the Waterfront Station through the Cordova Street entrance. Expo and Millennium line customers who do not require an elevator may only access the station from the Howe Street entrance, north of Cordova. The Granville and Hastings entrance will remain fully accessible for Canada Line customers.
  • Granville Station: Customers can enter the station from Dunsmuir Street only, after 10:30 p.m. Also, there will be no access to Expo and Millennium trains heading towards Waterfront Station after this time.
  • Burrard Station: Bikes cannot be locked at the station entrance from 9:00 p.m. onwards, until the expected crowds have cleared. There will be no customer access to Expo and Millennium trains towards Waterfront Station after 10:30 p.m.

TravelSmart continues to sponsor BEST’s Bicycle Valet, which will offer cyclists free, secure temporary bike storage at all three Celebration of Light events. If you plan on enjoying the festivities, you can valet your bike at Sunset Beach on the grass next to the roller sports rink from 6:00 p.m. – 11:30 p.m.

Make sure to keep these service changes in mind when planning your route to the fireworks!

Service adjustments for other summertime events can be viewed here.

For transit service information including bus re-routes during the Celebration of Light, sign up for Transit Alerts, follow us @TransLink or call Customer Service at 604.953.3333.

Author: Laura Tennant

 

 

A day of transit activity visualized through video!

buzzer_banner_125_years

Static transit maps are great, but dynamic ones are better!

You don’t have to tell that to Andrew Walker, Vice President of development at Sumus Technology.

Andrew is all about bringing life to data using a GTFS video creator, something he has done for around 100 cities’ transit schedules from around the globe.

Each visualization map traces one day of transit service schedules during a 24 hour period. Colour coded and set to music, these maps allow us to see the size of the system in a way that static maps cannot.

Metro Vancouver’s routes have been mapped a few times by Andrew.  You can check out his video from 2012 and view his other maps of transit across the globe on his YouTube channel

And don’t forget to check out the rest of our 125 Years of Transit posts on the blog and on Facebook, Twitter and Instagram by searching for the #Transit125 hashtag

Author: Laura Tennant

Happy 148th, Canada!

We hope you all enjoy Canada Day!

We hope you all enjoy Canada Day!

Ohhhhhhhhhhh Canada we stand on guard for theeeeeeeeeeeee!!

I do love a good anthem.

Canada Day is this Wednesday, July 1st and there will be tons of activities happening all over the region.

Know before you go! Check out the holiday service schedule for detours and extended service.

Heading downtown Vancouver to see the fireworks at Canada Place?

Avoid those crazy long lines and pre-purchase return tickets for the SkyTrain!

Customers can buy tickets at Vancouver City Centre, Granville, Burrard and Waterfront stations.

Portable fareboxes only accept exact cash fare and tickets are valid until the end of service.

Perhaps you’re more of a Granville Island Canada Day celebrator. If you’re planning to ride your bike there, prepare to feel pampered!

BEST’S Bicycle Valet will be providing cyclists FREE, secure temporary bike storage from 9 a.m. until 8 p.m.

You can check out more details here.

Wherever you celebrate this great land of ours, let us help you get there!

Plan your route with our Trip Planner or call Customer Information at 604.953.3333.

Remember! On holidays you only need a one-zone fare for the entire system!

Author: Adrienne Coling

New policy for electric and folding bikes on transit

Fashion Electric BicycleElectric and folding bikes are now being allowed on board the system!

BCRTC and CMBC are updating their operational policies to allow different types of cyclists access.

Electric bikes will now be permitted on SkyTrain, West Coast Express and SeaBus.

UPDATE Folding bikes will be allowed on all modes buses, when folded.

Riders of folding bikes are asked to use a slipcover or carrying pack while on buses.

All the existing rules for bikes on transit still apply. Here’s a refresher:

  • Bikes are not allowed at Metrotown Station at anytime.
  • There is a maximum of two bikes per SkyTrain car and one per Canada line car.
  • No e-scooters allowed on the system
  • Morning and afternoon rush hour restrictions are still in place — Canada Line: Peak times in all directions. Expo & Millennium Lines: Peak times except for the allowances listed below.

Westbound:
7am – 9am Monday-Friday travelling from Columbia Station to VCC-Clark Station; and from Columbia and King George Stations towards Waterfront Station.

Eastbound:
4pm-6pm Monday-Friday travelling from VCC-Clark Station to Columbia Station; and from Waterfront Station towards Columbia and King George Station.

You can read more about our bike policy here.

Author: Adrienne Coling

FREE TRANSIT

TransLink bus

PLEASE BE ADVISED THAT ALL MODES OF TRANSIT WILL BE FREE TODAY, MAY 22, DUE TO THE MAJOR DISRUPTION.

UDPATE: 12:14pm: Thank you all for your patience and understanding today. We understand the inconvenience and are happy to announce that full service has been restored to the Expo Line.

The SkyTrain disruption that was due to a fire destroying one metre communications cable is now over. Please allow time for the service to catch up to regular timings. Shuttles will continue to be used as needed to help with the flow of riders. ^ac

UPDATE: 10:43am: Follow us on Periscope at noon today (handle: TransLink BC) for a live update on the Expo Line SkyTrain disruption.

UPDATE: 10:36: For those of you who have already paid for transit today, please hold on to your tickets and/or receipts. We are working on a way to make sure you benefit from this.

UPDATE 9:29am: Trains are now able to get to and from (East and Westbound) Broadway-Commercial station. Shuttles will be in place to get people to and from downtown from this point. Please keep in mind it will take a while to get service back to regular timings.

We appreciate your patience as crews continue to work to fix the damaged communications cable caused by a fire.

We will continue to keep you updated on the Buzzer blog, Facebook, Instagram (@TransLinkBC) and Twitter (@TransLink) until the system is back to normal.

Author: Adrienne Coling

Vancouver Sun Run 2015

 

Sun Run photo

More than 50,000 people expected at 31st annual Vancouver Sun Run.

The Vancouver Sun Run is upon us. This Sunday, in fact!

This is Canada’s largest 10K road race and has been such since it started in 1985.

Considering its size, lots of routes will be affected to clear the way for all the participants.

This may affect your transit trip on Sunday so make sure you know before you go!

Our alerts page has the full list detours and changes.

For runners and cheering sections, the Expo and Millennium Lines will start service half an hour earlier.

SeaBus will begin at 7 am running on a 15 minute schedule until 3 pm when it will return to a regular Sunday schedule.

To prevent long line-ups after the Sun Run, SkyTrain riders can pre-purchase return tickets prior to the race.

Portable fareboxes will be set up at Bridgeport, Burrard, Granville, King George, and Vancouver City Centre stations.

They will also be set up at Stadium-Chinatown Station, Granville Station, Vancouver City Centre Station and Yaletown-Roundhouse Station after the race.

For more information and a map of the affected area, take a look at the event posting on the TransLink’s website.

Looking for some inspiration to get ready for next year’s race?
Check out this training blog from the Vancouver Sun.

Author: Adrienne Coling

The Burrard Otter II SeaBus makes a splash in Burrard Inlet!

The new, efficient Burrard Otter II SeaBus makes maiden voyage!

The new, efficient Burrard Otter II SeaBus makes maiden voyage!

TransLink’s new SeaBus, the Burrard Otter II, set out today for its maiden voyage after a special event and ribbon cutting at Lonsdale Quay. The event was attended by TransLink Board Chair Marcella Szel as well as members of the media and representatives from government, including:

Special guests at the maiden voyage!

Special guests at the maiden voyage!

  • Andrew Saxton, Parliamentary Secretary to the Minister of Finance and Member of Parliament for North Vancouver
  • Jordan Sturdy, Parliamentary Secretary to the Minister of Transportation and Infrastructure
  • Richard Walton, Mayor of North Vancouver District and Mayors’ Council Chair
  • Greg Moore, Mayor of Port Coquitlam and Metro Vancouver Regional District Board Chair

After a ribbon cutting, the Burrard Otter II left the Lonsdale Quay docks shortly after 10:45 am for Waterfront Station to enter service. At Waterfront, eager customers met the Burrard Otter II for its first revenue sailing at 11 am.

Ribbon cutting for the Burrard Otter II

Ribbon cutting for the Burrard Otter II

One of the noticeable passenger improvements onboard the Burrard Otter II are the seats and windows. Both proved to be a hit among the first passengers. Jem Rodriguez was heading to North Vancouver for work at Save-On-Foods. She tells me the new seats on the vessel are “comfy” and she looks forward to a more enjoyable commute. “It’s pretty nice, it’s calm and I really like the big windows,” Jem adds.

One of the first passengers onboard the Burrard Otter II

Dennis

Elfren Ordanza and Dennis Tsang were also there for the 11 am sailing. Neither of them take the SeaBus on their regular commute, but couldn’t resist being one of the first passengers!

“I really like the big windows at each end, so children don’t have to stand on the seats [to get a view of the Inlet]. I also like the aisle down the middle, the nicer looking seats and the ride is pretty smooth. I enjoy the ride,” Elfren says.

Elfren was one of the first passengers onboard the Burrard Otter II

Elfren

“It’s really big. It’s really quiet compared to old ones and the seats are nice,” Dennis says. “It’s great to see TransLink renewing the SeaBus and that it is going to be around the next while.”

The SeaBus departs from Lonsdale Quay and Waterfront every 15 minutes during the day. Go on – take your first ride on the Burrard Otter II today!

Share your pictures of the vessel with us by tweeting them to @TheBuzzer, posting them on Instagram and mentioning @TransLinkBC or emailing them to thebuzzer@translink.ca. What do you think of the ride? Let us know in the comments section!

Photo Gallery

Author: Allen Tung

The Burrard Otter II SeaBus set for its maiden voyage on Mon, Dec 1!

Burrard Otter II SeaBus

The Burrard Otter II SeaBus will be making its maiden voyage on Monday, December 1!

After a long journey from Singapore and and undergoing sea trials and crew training all fall, the Burrard Otter II is ready to set out on the open seas on Monday, December 1 for its maiden voyage!

Want to be one of the first customers to ride the Burrard Otter II? It will make its first sailing from Waterfront Station at 11 am on Monday! Regular fares apply.

Burrard Otter II first passenger sailing

Date: Monday, December 1 at 11 am
Location: Waterfront Station

The Burrard Otter II replaces the original Otter and will share duties with the Burrard Pacific Breeze, which made its maiden voyage on December 23, 2009.

How well do you know your SeaBus? Check out this infographic!

How well do you know your SeaBus? Check out this infographic!

The original Otter, which went into service nearly forty years ago when SeaBus operations began, will head off into retirement once the other SeaBus – the Burrard Beaver – is retrofitted to be used as a spare vessel.

The updated design of the Burrard Otter II makes the vessel more efficient and easier on the environment. The new SeaBus uses less fuel and produces 20 per cent less carbon dioxide than older vessels. The Burrard Otter II also surpasses marine standards and reduces carbon monoxide emissions by 90 per cent, hydro carbons by 70 per cent and visual smoke by 25 per cent.

The Burrard Otter II cost approximately $21 million to build, of which $19 million was provided by the Government of Canada through the Gas Tax Fund allocated by the Union of BC Municipalities. TransLink contributed the remaining $2 million.

SeaBus has provided safe, reliable and efficient service between downtown Vancouver and the North Shore since 1977. Over six million passengers cross the Burrard Inlet on SeaBus every year, or 16,600 people per day.

Planning to ride the Burrard Otter II on Monday? Be sure to tweet @TheBuzzer your pictures or post them onto Instagram and mention @TransLinkBC!

Burrard Otter II Facts

  • Passenger capacity: 395 + 4 crew
  • Size:
    • Length: 34.29 m (112’ 6”)
    • Width: 12.65 m (41’ 6”)
    • Depth: 3.57 m (11’ 8”)
    • Weight: Lightship weight is 164 tonnes (net), 453 (gross)
  • Type of engine:  4 x MTU/Detroit Diesel Series 60
  • Horsepower (300 kilowatts each x 4):  400 hp x 4 = 1600 hp
  • SeaBus officially went into service : June 17, 1977
  • Distance per trip: 3.24 km (1.75 naut. mi.)

Join SeaBus Captain Marvin Warnock onboard the Burrard Otter II

See the Burrard Inlet from the point of view of Captain Marvin Warnock as he operates the Burrard Otter II from Waterfront Station to Lonsdale Quay and back! He also tells us why he joined SeaBus in 1997 and what he enjoys most about his job of 17 years.

Author: Allen Tung

GoCard update for students

 

Students on the system

Students out and about

Are you a returning secondary student in Grade 9 to 12 aged 14 to 19? Then your GoCard from the 2013/14 school year is now valid until November 30 while you wait for your 2014/15 GoCards to be issued.

Your GoCard gets you concession fares on all TransLink services in Metro Vancouver, so you can travel for a reduced price.  Just make sure you have your GoCard with you when travelling on the system.

2014/15 GoCards will be issued to new and returning public school students in the coming weeks.

For more information about GoCards, visit www.translink.ca/gocard.

Author: Jennifer Morland

Burrard Otter II arrives in B.C. waters

Hey Buzzer readers,

As you know, the Burrard Otter II SeaBus arrived a couple of weeks ago after its long journey! Once it arrived, the next step was to unload the vessel off the BBC Vesuvius cargo ship and into B.C. waters.

The BBC Vesuvius docked at the Lynnterm Terminal in North Vancouver on July 31. The team at Western Stevedoring rigged the Burrard Otter II up that afternoon, and the unload began on August 1 around 8 a.m. Four hours later, Burrard Otter II was in B.C. waters and tugboats escorted the vessel to the shipyards where it will stay for the next bit during commissioning.

It’s not everyday you get to see a ship unloaded off of another ship, and it was a pretty neat process to watch. Check out the time lapse below to see a sped up version of the four-hour unload!

The Burrard Otter II will take over for the original Burrard Otter, which was built in 1976 and will be retired from active service once the Burrard Beaver is retrofitted. You can expect to see Burrard Otter II out in service once additional commissioning work and staff training is complete. It’s a great looking vessel, and we can’t wait for you to see it firsthand!

Author: Jennifer Morland

The Burrard Otter II is here!

Hey Buzzer readers!

The Burrard Otter II in the otter-filled Burrard Inlet

The Burrard Otter II in the Burrard Inlet

If you were out and about on the waters yesterday, there’s a good chance you saw the new SeaBus arrive! It made it in yesterday around 5:30 p.m. after it’s long journey and is currently waiting to be offloaded. We’ll update you once it’s in B.C. waters!

Author: Jennifer Morland