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Translink Buzzer Blog

Category: Something Neat

LTE wireless connectivity arrives for Freedom Mobile customers in SkyTrain’s Dunsmuir Tunnel

Customers disembark the SkyTrain

Freedom Mobile customers now have access to fast LTE service at Waterfront, Burrard, Granville and Stadium–Chinatown stations, as well as in the Dunsmuir Tunnel that connects them!

We’re excited more customers will now be able to email, text, stream music and surf the web through one of the busiest sections of the SkyTrain network. It’s all part of our commitment to improve the customer experience.

TransLink and Freedom Mobile are working to expand wireless connectivity throughout the SkyTrain network so Freedom Mobile can have access throughout their commute.

“The tunnel between Waterfront and Stadium–Chinatown stations is one of the busiest SkyTrain sections, so we’re pleased to have partnered with Freedom Mobile to offer wireless connectivity to our mutual customers throughout their downtown ride. We know that uninterrupted connectivity is important to transit users and we’re pleased that these kinds of partnerships can improve our customers’ experience at no cost to transit customers or taxpayers.”

—Derrick Cheung, TransLink’s vice-president of strategic sourcing and real estate

This is the latest initiative TransLink and Shaw Communications, Freedom Mobile’s owner, has worked on together to improve the customer experience. We partnered to bring Shaw Go WiFi to the SeaBus terminals in 2015 before expanding it to include the SeaBus fleet in 2016.

Last December, Rogers completed installing cellular-network infrastructure, bringing LTE wireless connectivity to Rogers and Fido customers throughout the entire SkyTrain network.

[CLOSED] Listen and take this poll to choose the best Morgan Freeman Tap to Pay announcement on transit!

In light of information we’ve learned through news stories on May 24, 2018, of serious allegations against actor Morgan Freeman, TransLink has decided to pause his voice announcements as part of a VISA ad campaign on the transit system. We will be reaching out to VISA to discuss further.

– TransLink Media Relations

If you’re of the 35% of poll respondents who opt not to listen to anything while traveling on transit, you’ve likely heard a familiar voice during your commute. In celebration of Tap to Pay launching on May 22, 2018, you will now hear Morgan Freeman welcoming SkyTrain and bus riders into Vancouver by sharing some fun facts, etiquette reminders and a heads up that you can now Tap to Pay with your contactless Visa and Mastercard credit card or Apple Pay, Samsung Pay, and Google Pay at Compass Card readers across the system.

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9 epic transit-friendly hikes in Metro Vancouver

Burnaby Mountain

Metro Vancouver is regularly coined one of Canada’s most livable cities, with sprawling mountain ranges, picturesque views and a public transit system that’s leading the country when it comes to growth in proportion of ridership. Statistics Canada’s most recent report noted that Vancouver’s proportion of public transit commuters grew by 6.1% to 20.4% between 1996 and 2016. In contrast, during the same period, Toronto only saw a growth of 2.3% while Montreal experienced an uptick of 2.5%.

With many Metro Vancouverites living an active and outdoorsy lifestyle, we’re sharing 9 epic transit-friendly hikes in Metro Vancouver.

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Going for a world record: fastest time to travel to all SkyTrain stations

Stephen Quinlan

Stephen Quinlan will attempt to set a world record for the fastest time to travel to all 53 SkyTrain stations on May 4.

Ever since he was a young child, Stephen Quinlan has wanted to be a world-record holder.

Originally from the United Kingdom, he grew up watching the BBC show Record Breakers, a children’s show that followed contestants as they sought to break a myriad of Guinness World Records.

Now, he’s getting ready to fulfill that dream.

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TransLink recognized as one of Canada’s Greenest Employers for 2018!

TransLink is one of Canada’s Greenest Employers for 2018! Pictured is a New Flyer battery-electric bus that the enterprise will be testing next year.

Each year, Earth Day (April 22) aims to encouraging and educating people to be more environmentally friendly!

TransLink works diligently in our day-to-day operations to protect our planet, and this year—just time for Earth Day—our efforts have been recognized with a placement among Canada’s Greenest Employers for 2018!

The Canada’s Greenest Employers designation, selected by the editors of Canada’s Top 100 Employers, recognizes employers that lead the nation in creating a culture of environmental awareness in their organizations. TransLink earned this distinction as an enterprise, which includes British Columbia Rapid Transit Company, Coast Mountain Bus Company and Metro Vancouver Transit Police. Read more »

A Conversation with Mia Pears, Manager, Transit Network Management

Photo of Mia Pears, Manager, Transit Network Management

Born and raised in coastal Vancouver, Mia Pears, Manager, Transit Network Management, had childhood aspirations of working with the ocean when she grew up… or becoming a hairdresser… or admittedly, hundreds of other prospective career paths. While deciding which path to take was a struggle for Mia, she’s learned over the years that very few actually have it figured out, and sometimes you just need to pick something, jump into it and it will most likely all work out.

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Giving thanks for Transit Driver Appreciation Day

Sunday, March 18, 2018 is Transit Driver Appreciation Day, or #TDAD for short, but we’re celebrating early on Friday, March 16, 2018 to give weekday commuters an extra chance to say “thanks” to their drivers.

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Not your parents’ garage – Microsoft Garage brings innovation to TransLink

Photo of participants of the Microsoft Garage Intern Program

TransLink is not just wheels, rails and propellers. Behind the scenes, we are teams of innovative creative thinkers constantly looking for cutting-edge ways to bring cool technology to our customers. To the hands of our customers in this case!

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A conversation with Constable Leanne Smith, Transit Police Dog Handler

A photo of Transit Police constable Leanne Smith and police service dog Diesel

From a young age, Constable Leanne Smith, Police Dog Handler with Metro Vancouver Transit Police aspired to do the very job she does today. Cliché perhaps, but growing up with dogs of her own fostered an admiration and appreciation for the canine cop role.

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A conversation with Leanna Turcotte, West Coast Express Conductor

Leanna Turcotte, Train Conductor for West Coast Express stands outside passenger train

The days start early for Leanna Turcotte, West Coast Express Train Conductor, but that doesn’t stop this cheerful, happy go lucky and self-proclaimed morning person from being head over heels in love with her career. Leanna has a growing career on the rails. After 12 years of working for CP Rail, she found herself with West Coast Express and Bombardier. Leanna’s on the job training as both an locomotive engineer and conductor paved the way for her current role.

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A conversation with Sarah Tseng, Senior Planner

Photo of Sarah Tseng, Senior Planner at TransLink

From a young age, Sarah Tseng, Senior Planner, Strategy and Plan Development at TransLink knew she would do great things.

“I loved the idea of Charlie and the Chocolate Factory. I wanted to make fun, wonderful things for other people to enjoy. It just took me a long time to realize that could include our cities and our infrastructure: parks, roads, housing, water treatment, and so on.”

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Nice Needs No Filter – Pink Shirt Day 2018

Pink Shirt Day 2018

This year’s shirt says it all – Nice Needs No Filter.

Pink Shirt Day, now a global movement, was started back in 2007 by two boys attending a Nova Scotia high school. After witnessing the bullying of a new student for wearing a pink shirt to school, the boys rallied dozens of classmates to wear pink in solidarity of the bullied student. The movement has gained traction over the years, with worldwide support and participation. Last year alone, people in almost 180 countries shared their support of Pink Shirt Day through social media posts and donations.

PinkShirtDay
The focus for this years movement is Cyberbullying, something that we are no stranger to here at TransLink. Sadly, online bullying can come in many forms, from spreading rumours, threats, and just overall harassment. This year, we rallied our troops internally to show our support of anti-bullying. We stand with Pink Shirt Day and encourage others to choose kindness first, and encourage those online to combat cyberbullying by thinking twice before posting something negative and remembering that Nice Needs No Filter. Read more »

We’re proud to be one of BC’s Top Employers for 2018

BC's Top Employer

For the fourth straight year, TransLink (also known as South Coast British Columbia Transportation Authority) has been named one of BC’s Top Employers!

We’re once again excited to share this fantastic award with not only our employees, but also our customers and anyone else who crosses our path.

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Love on the line – Valentine’s Day 2018

B-Line Valentine

While the calendar says today is Valentine’s Day, here at TransLink, it’s just one of our two annual celebrations of love. Our annual I Love Transit week shares interesting stories celebrating our riders, transit enthusiasts and generally all the things we love about transit! From Rodney and Darci tapping onto the SkyTrain en route to their nuptuals, to Nina and Jarred getting married on a TransLink bus, and Meghan and Steve unexpectedly finding love on transit, it’s no surprise that this busy and bustling public space ignites so many connections.

Let’s take a stroll down memory lane and check out these and some of the other amazing love stories that started on our system:

Love knows no bounds and can happen when we least expect it — don’t believe me? Just check out the pages of pages of I Saw You ads in the Georgia Straight, with sightings on all of our transit modes!

And let’s not forget about your love for us!

Happy Valentine’s day #happyvalentinesday #mytranslink

A post shared by Jason Chow (@transitkidjason8093) on


Have a transit love story to share? Let us know in the comments, or send us an email to thebuzzer@translink.ca

Author: Sarah Kertcher

A talon for getting rid of pigeons – TransLink’s Falconry Project

Falconry Project

In a bid to develop a humane solution to address the long-standing pigeon problem at SkyTrain stations across the region, we have partnered with our feathered friends at Raptors Ridge for a six-week falconry project around six of our most bird populated stations. Falconers will be bringing predatory birds, falcons and hawks, to these stations in order to change the habits of the pigeons and deter them from returning.

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