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Translink Buzzer Blog

Category: State of the System

New bus loop at Joyce-Collingwood Station and more!

The TransLink Maintenance and Repair Program is improving aging infrastructure across the system

Upgrades to Joyce-Collingwood Station are well underway. The new bus loop at Joyce-Collingwood Station is now complete – a milestone in the TransLink Maintenance and Repair Program that’s improving aging infrastructure across the system.

The next phase of construction will start next week, with crews completing necessary upgrade work.

The west stationhouse at Joyce–Collingwood SkyTrain Station will be closed from August 13 until spring 2019 as station improvements continue. During construction, the station will remain open and accessible to all customers.

Where do I catch my bus or SkyTrain?

Two new bus shelters at the Joyce-Collingwood Station – opening August 13.

 

Beginning August 13, customers will use the east stationhouse and newly-constructed bus loop to access SkyTrain and buses.

  • Buses will move to the new bus loop adjacent to the east stationhouse.
  • From August 13 to spring 2019, the west stationhouse will close and customers can catch their bus at the new bus loop adjacent to the east stationhouse.
  • The bus loop has larger shelters and is the new permanent location for the 28 and 41/43 routes.

 

Una estación mas y llego. Después de una tarde Diferente 😜

A post shared by Diego Alonso 🇨🇱 (@sanktus) on

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Modified weekend SkyTrain service at Joyce–Collingwood Station begins June 1

Photo of Joyce–Collingwood Station

SkyTrain service at Joyce–Collingwood Station will be modified on weekends, beginning June 1 and until the fall.

SkyTrain’s Expo Line is more than 30 years old and work is underway across the network as part of the TransLink Maintenance and Repair Program to keep our customers moving.

The platform tiles at Joyce–Collingwood Station have reached the end of their design life, so we’re replacing them as part of the Phase 2 station upgrades! The project is expected to take approximately 16 weeks with work taking place on weekends only.

Starting June 1, the westbound platform (Platform 1 to Waterfront) at Joyce–Collingwood Station will close on weekends from 9 p.m. on Friday until the start of service on Monday so this work can begin.

During work times on weekends, westbound Expo Line service will operate “skip-stop service” through the station. This means trains towards Waterfront from Patterson will skip Joyce–Collingwood and head directly to 29th Avenue Station. Eastbound trains on Platform 2 to King George or Production Way–University will operate normally and stop at Joyce–Collingwood Station.

Customers travelling westbound to and from Joyce–Collingwood Station will need to use Patterson or 29th Avenue Station to access Joyce–Collingwood.

If you’re travelling westbound from Joyce–Collingwood Station towards Waterfront Station, take an eastbound train from Platform 2 to Patterson Station. From there, board a westbound train from Platform 1 to Waterfront.

Skip-stop service westbound from Joyce

If you’re travelling westbound to Joyce–Collingwood Station, your train will skip Joyce–Collingwood and stop at 29th Avenue Station. From there, board an eastbound train from Platform 2 back to the open eastbound platform (Platform 2) at Joyce–Collingwood Station.

Skip-stop service westbound to Joyce

Customers should add 10-15 minutes to their travel time as a result of changes to service. Listen to on-train announcements, follow the signage and ask a SkyTrain Attendant if you need assistance.

Later in the summer, when the work at the westbound platform is complete, the eastbound platform (Platform 2 to King George or Production Way–University) will close on weekends for re-tiling and the Expo Line will operate skip-stop service eastbound through Joyce–Collingwood Station.

Author: Allen Tung

Granville Escalator Replacement Project set to begin on May 26


The escalators at SkyTrain’s Granville Station—the longest in Metro Vancouver—carry 30,000 people per day and have been operating since the Expo Line opened in 1986. That’s more than 30 years!

The time has come for them to be replaced to ensure the escalators are safe and reliable for our customers today and well into the future. That’s why we’re embarking on an ambitious project to replace the six escalators at Granville Station, beginning with the three main escalators on May 26 and continuing for about two years.

The Seymour Street entrance to Granville Station will be closed for the duration of this work in order to ensure the safety of customers and construction crews, and minimize project cost and time. Customers will access the station from the escalators and elevator at the Dunsmuir Street entrance where new fare gates have been installed for the increased passenger volume.

Customers are asked to allow for extra travel time or consider using Burrard or Stadium–Chinatown stations, a five to eight minute walk away. Additional SkyTrain staff will be on site to assist customers.

DID YOU KNOW? 💡 The escalators at Granville Station are the longest in Metro Vancouver at 115 feet (35 metres) long!

It’s no easy feat as it’s not your typical escalator installation! The confined location of the escalators requires them to be built on-site piece-by-piece.

Escalators typically come prefabricated and can be installed in about six months. However, the length of the escalators at Granville Station (the three main ones are the longest in Metro Vancouver!) and the challenges of bringing large prefabricated pieces into a constrained, underground space means the escalators must be built and assembled on site, and must be adapted to the exiting truss.

The Granville Station Escalator Replacement Project is part of the TransLink Maintenance and Repair Program, our annual investment in repairing, replacing and improving aging infrastructure across the system to keep customers safe, comfortable and moving across a reliable transit network every day.

In total, 37 escalators at 13 SkyTrain stations along the Expo Line and at select West Coast Express stations will be replaced through the Expo Line Escalator Replacement Project, with Granville Station up first. Improvements to the other 12 stations are anticipated to begin rolling out in 2019.

Extensive proactive maintenance is being completed on the three escalators serving the Dunsmuir entrance at Granville Station to reduce the need for unplanned maintenance, and replacement parts have been pre-ordered to allow for faster repairs.

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SeaBus seismic upgrades and terminal renovations begin

Bowinn Ma, Parliamentary Secretary for TransLink, and Hedy Fry, MP for Vancouver–Centre, reveals a sketch of the upgraded Waterfront Road entrance at the SeaBus’s south terminal.

A lot of exciting things are happening with SeaBus!

As part of Phase One of the 10-Year Vision, a new SeaBus is being built and service increased to every 15 minutes all day and every 10 minutes during peak! In Phase Two, which public engagement is underway for, SeaBus service is set to increase so it meets the last Canada Line train.

And beginning today are seismic upgrades and accessibility improvements to Waterfront Station’s SeaBus terminal! It’s all part of the annual TransLink Maintenance and Repair Program, which kicks off for 2018 with this project. The improvements include:

  • Four replacement escalators, one replacement elevator and a new elevator.
  • A new staircase to make it easier to transfer to SkyTrain at Waterfront Station and improve passenger flow during peak times.
  • An extension with a new entrance and Compass Vending Machine for customers accessing SeaBus from HeliJet or Waterfront Road.

DID YOU KNOW?💡 More than 5.8 million passengers rode the SeaBus in 2017, passing through the terminals at Waterfront Station and Lonsdale Quay!

SeaBus will continue to operate as normal during the upgrades and the terminal will remain fully accessible.

These improvements are made possible through partnership between TransLink and senior levels of government, which includes provincial and federal contributions through the Public Transit Infrastructure Fund.

The TransLink Maintenance and Repair Program is our annual investment in repairing, replacing and improving aging infrastructure across the system to keep customers safe, comfortable and moving across a reliable transit network every day.

There are currently 98 active maintenance and repair projects throughout the transit system—this is an investment of $200 million!

Future investments totaling $150 million is also planned as part of this integral long-term initiative to maintain and improve our transit network. Key initiatives include running rail and rail pad replacement, SkyTrain station upgrades, upgrades to the Major Road Network including the rehabilitation of Westham Island Bridge, and bus fleet replacement.

Watch the announcement

Wayfinding 101: the SkyTrain, B-Line and SeaBus Network map (in depth)

This is part of our ongoing Wayfinding 101 series taking a closer look at wayfinding at TransLink, bringing you the ins and outs, and answers to your questions.

This week, we’re going to do something a little different and bring you a guest post from Jada Stevens, wayfinding specialist and graphic artist at TransLink.

She designs TransLink’s myriad of maps, including the SkyTrain, B-Line and SeaBus Network map that’s found at SkyTrain’s platform level. This map is used as a high-level snapshot of our fastest, most frequent and highest-capacity modes of transit. The routes on this map create the foundation of TransLink’s  entire network, and these routes have become synonymous to the growth and liveability of our region.

It’s up against Chile’s Santiago Metro in the World Cup of Transit Maps today, so we’d thought we’d reach out to Jada to write a guest post about all the quirks and details about this map! Read more »

Wayfinding 101: progressive disclosure

This is part of our ongoing Wayfinding 101 series taking a closer look at wayfinding at TransLink, bringing you the ins and outs, and answers to your questions.

Wayfinding signage at Main Street–Science World Station helps customers find the platform they need to be at to catch their train.

In our introductory post for the series, we talked about how wayfinding tools distill complex environments into easily navigable chunks for our customers by providing pertinent information only when needed. This is called progressive disclosure!

For example, if you are on the SkyTrain and planning to transfer to a B-Line bus, our in-car diagrams will show you the transfer stations to the B-Line, using the orange B-Line branding.

To confirm that you are travelling towards the B-Line stop, we use the same orange B-Line branding at all decision points as you exit a station. And you will recognize the B-Line stop as you will see the same branding on the bus stop sign. Read more »

TransLink Wayfinding 101: all about maps

Yours truly reviewing the “Buses from Here” map at Main Street–Science World Station!

This is part of our ongoing Wayfinding 101 series taking a closer look at wayfinding at TransLink, bringing you the ins and outs, and answers to your questions.

Who needs printed maps when you have Google Maps? We all do! And it’s not just in case the internet goes down. Printed maps help customers create “mental maps” of where transit services are located.

While Google Maps is effective to help you get from point A to point B, it doesn’t tell you much about the broader transit network.

“Maps instill network awareness in our customers,” says Jada Stevens, wayfinding specialist and graphic artist at TransLink. “No matter where they are, we want customers to have a general idea of what services run, how often they run and to what destinations. Our maps work in tandem with tools like Google Maps to get you where you need to go.” Read more »

TransLink Wayfinding 101: story of the “T”

The T symbol at Broadway–City Hall Station. Photo: Joe K/Flickr

This is part of our ongoing Wayfinding 101 series taking a closer look at wayfinding at TransLink, bringing you the ins and outs, and answers to your questions.

Think of the London Underground and you think of the blue, red and white roundel. Think of the Paris Métro and you think of the red lamppost sign with “Métro” in all-caps.

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TransLink Wayfinding 101: who is the wayfinding team?

Phil Kehres and Jada Stevens, wayfinding specialists at TransLink

This is part of our ongoing Wayfinding 101 series taking a closer look at wayfinding at TransLink, bringing you the ins and outs, and answers to your questions. 

Wayfinding is unique at TransLink compared to a typical transit agency. We bring together transit planners and graphic artists to design our suite of wayfinding tools—not simply one or the other.

“We’re not just making sure everything looks pretty or that the information is right,” says Phil Kehres, senior wayfinding specialist at TransLink. “We ensure both streams work together in harmony.” Read more »

2017—a record year for transit ridership in Metro Vancouver

Thank you to our customers for choosing us to get around in 2017!

In 2017, ridership in Metro Vancouver reached a record-breaking 407 million boardings! That’s a 5.7 per cent increase over 2016.

Not only that, the number of journeys in the system reached 247 million—another record and 5.8 per cent increase over the year before! Read more »

Luggage racks deliver improved customer experience onboard the 620

The luggage lack onboard one of our articulated buses.

Five articulated buses operating out of Richmond Transit Centre are now equipped with luggage racks, improving the onboard experience for our 620 Tsawwassen Ferry / Bridgeport Station customers.

This means a more comfortable ride for our customers! The three-level luggage rack is located across from the middle doors on coaches 8060, 8063, 8064, 8065 and 8066.

The 620 service is unique compared to other service in the region as it’s designed to align with the Victoria ferry schedules.

How it began

Coast Mountain Bus Company first piloted a luggage rack-equipped bus back in April 2017. During the pilot, the luggage rack was installed near the rear doors of the bus.

Our transit operators and customers provided valuable feedback, letting us know that they really liked the idea, but the rack’s height and location were not ideal. Passengers were having trouble lifting their luggage onto the top shelf because they had to lift it over their shoulders. So, our maintenance team adjusted the rack’s height to ensure more customers could easily use the rack.

The luggage rack’s final design is lower and is installed across from the middle doors on all five buses, allowing for easier access.

Have you tried them yet? If so, let us know what you think!

Author: Allen Tung

TransLink Wayfinding 101: what is wayfinding?

This is the first post of our Wayfinding 101 series taking a closer look at wayfinding at TransLink, bringing you the ins and outs, and answers to your questions.

If you’ve taken transit, you’ve taken part in wayfinding on our system. So what exactly is it?

For the customer, wayfinding is much more than applying directional signage, and for us at TransLink, it’s much more than simply providing directional signage.

Read more »

All aboard! TransLink celebrates 400 million boardings

400 Million Boardings

Transit ridership in Metro Vancouver has been consistently breaking records this year. Today is no different as our 400 millionth boarding took place in Metro Vancouver at the tail end of this morning’s rush hour commute!

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Special Holiday Schedule – December 2017

From December 18 to December 31, 2017, several bus routes will operate on a reduced service to reflect lower ridership to post-secondary schools.You’ll want to check the transit service changes page for the full details. Now that post-secondary schools are out for the holidays, some bus route schedules and frequencies will change to reflect the lower ridership. School and university trips will return to normal during the first week of January.

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Evergreen Extension Anniversary: Evergreen sparks tremendous growth in transit use

Pssst…have you heard?! The Evergreen Extension celebrates its first anniversary this Saturday, December. 2!

Port Moody Mayor Mike Clay and Coquitlam Mayor Richard Stewart joined TransLink CEO Kevin Desmond and BC Rapid Transit Company President and General Manager Vivienne King to mark this milestone at Moody Centre Station on Friday, Dec. 1.

The 11-kilometre, six-station Evergreen Extension opened to the public December 2, 2016.

It’s been a year that has seen tremendous growth in transit use in the Tri-Cities. Residents have embraced rapid transit as a fast, convenient way to travel within their communities and beyond to the rest of the region.

Transit use in the Northeast Sector (Coquitlam, Port Moody, Port Coquitlam, Anmore and Belcarra) has taken off in a stunning way as Evergreen has become a central fixture in the lives of Tri-Cities residents.

Average weekday transit ridership in the Northeast Sector in September and October of this year is more than 25 per cent higher than the same months in 2016. On weekends, transit ridership in the Tri-Cities is up by more than 50 per cent!

Evergreen Stats

34,000 – Average weekday boardings (13 per cent increase from early 2017)

36,900 – Boardings on Saturday, July 1, 2017 (Busiest single day)

23,000 – Boardings on typical summer Saturday

8.6 million – Boardings Dec. 2, 2016 – Oct. 31, 2017

51 per cent – percentage of transit journeys in Tri-Cities that begin on Evergreen.

Ridership on Evergreen is expected to grow significantly in coming years, as development near the stations continues at a rapid pace.

Currently, there is $3.8 billion in development or under construction directly adjacent to the Evergreen Extension between Lougheed and Lafarge Lake-Douglas stations, including 7.1 million square feet of residential comprising approximately 9,800 future units of housing.

Thanks to improvements coming as part of the Mayors’ 10-Year Vision, the reach of rapid transit will grow in the coming years when the Broadway Extension provides a one-seat ride along the Millennium Line between Lafarge Lake in Coquitlam and Arbutus Street in Vancouver.

Read Transit Police Constable Jenny Chung’s blog post on making friends on the Evergreen Extension. She’s the Neighbourhood Police Officer (NPO) for the area.