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Translink Buzzer Blog

Category: State of the System

Compass update following our full Compass roll out

Compass has arrived and it’s fully rolled out! And last Thursday TransLink CEO, Kevin Desmond, held a Compass update at TransLink Headquarters.

Above is the recorder of our live Periscope of the event. If you’d like to see the online comments (including hearts!) and answers, you can see them on our Katch of the Periscope.

For all you number crunchers out there, here are the latest Compass numbers!

  • 800,000 customers using a Compass Card on a regular basis.

  • 94% of journeys on our system are made with a Compass Card or Ticket.

  • More than 1.3 million taps are recorded every weekday.

  • 149,000 people loaded an April Monthly Pass to their Compass Card.

  • Approximately 363,000 Compass Cards are registered (46%).

  • Approximately 91,000 customers have signed up for AutoLoad.

Upcoming special events: April 16 to 20, 2016

Harminder Sidhu - who competed in the Sun Run with our CMBC team

Harminder Sidhu – who competed in the Sun Run with our CMBC team

To accommodate upcoming special events, we will be adjusting services to help our customers get where they need to go.

  • Saturday, April 16Vancouver Vaisakhi Parade; bus route detours in effect from 10 a.m. to 6 p.m.
  • Sunday, April 17Vancouver Sun Run; SeaBus and SkyTrain services will begin earlier and bus detours are in effect from the first bus until 2 p.m.
  • Wednesday, April 20 – Vancouver 420;  bus route detours in effect from 9 a.m. to 12 a.m

Ongoing construction will continue on the City of Vancouver’s Burrard Corridor Project, so please allow extra travel time if commuting over the Burrard Bridge.

Customers are encouraged to check the trip planner and know before they go!

For transit service information including bus re-routes during this weekend’s events or ongoing construction, sign up for Transit Alerts at translink.ca/alerts, visit our events page,          follow @TransLink or call 604.953.3333.

Author: Jordan Keim 

Participate in the 2016 International Bus Benchmarking Group survey

Take the survey for CMBC from April 4–May 1

Take the survey for CMBC April 4–May 1

Do you have thoughts about CMBC service you want to share?

Now is your chance to weigh in, on an international scale, and help us improve our bus service!

The International Bus Benchmarking Group (IBBG) is an association that compares experiences, performance, identifies best practices and allows participating transit organizations to learn from others in the group in order to improve performance on their own systems.

They do this by surveys completed by riders in these urban areas.

That means YOU!

You can take the 2016 IBBG Customer Satisfaction Survey for CMBC to help us improve our service across the region!

The survey will be available from April 4 to May 1.

Be sure to check out a quick interview we did last year with Associate Director of the Bus Benchmarking, Mark Trompet (below).

FYI – The members of the IBBG are:

Author: Adrienne Coling

The April 2016 issue of the Buzzer is now on the system

Much of this issue is dedicated to spring service changes.

There’s also an update about full fare gate closures starting on April 4.

imageedit_5_4412239644Remember! As of next week, you will need a Compass Card or Compass Ticket as proof of payment in Fare Paid Zones on SkyTrain and SeaBus and to open fare gates. You can keep using leftover FareSavers and bus transfers on the bus, but you’ll need a Compass Card or Compass Ticket to transfer to SkyTrain or SeaBus.

Also in this issue are the results from the Transit Network Review consultation last fall and news about the Pattullo Bridge Rehabilitation Project.

As always, we have our favourites – Contest Corner, Back Issues and Coming Events!

Happy reading! Pick it up today on the bus, SkyTrain, SeaBus and West Coast Express or you can download it here.

Author: Adrienne Coling

Be a SkyTrain VIP!

velvet rope

See what lies behind the velvet rope with SkyTrain VIP

We are so happy to introduce our brand new SkyTrain VIP service.

Up until now, SkyTrain seats have been first come, first serve.

But starting today, April 1st, you can reserve a spot in the first train car and experience the luxury of pre-warmed seats, personalized neck pillows and complimentary on-board spa treatments.

Be the first to enjoy the view while riding in style.

The cost? Only $18.99 a ride!

Proceeds will go to transforming the Vancouver Transit Centre into a crow sanctuary for Canuck.

Author: Adrienne Coling

2016 Holiday Transit Service for Good Friday & Easter Monday

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The social team will be back on Tuesday!

Easter weekend is upon us!

Tomorrow is Good Friday and that means transit will be running on Sunday/Holiday service for bus, SkyTrain and SeaBus, West Coast will not be running.

Don’t forget! Friday is a statutory holiday so you only need a one-zone fare to travel across all zones!

Monday, March 28, 2015, is Easter Monday.

That means bus service will be operating on a modified weekday schedule and regular fares apply.

However, there’s reduced AM and PM peak period service for SkyTrain. SeaBus will operate regular weekday schedules. West Coast Express will be running trains W1, W3 and W5 westbound and E1, E3 and E5 eastbound. TrainBus will operate its regular weekday schedule.

More information can be found on our Holiday Services page.

The social team will also be off for the long weekend, returning on Tuesday, March 29th.

Have a safe and hoppy Easter weekend everyone!

Know before you go!

Use the Trip Planner to check your route and schedule times prior to leaving. Customer Information can be reached at 604.953.3333 or tweet us @TransLink.

Are you planning on taking transit to an Easter event this weekend?
Comment below and let us know where you’re headed!

Author: Sarah Kertcher

Spring forward this weekend!

image

Set your clocks forward one hour this Saturday night

It’s that time again for daffodils and early season flowers to pop up out of the ground and welcome spring.

Another spring behaviour that is slightly less appealing is springing forward to Pacific Daylight Time where we lose and hour in the day.

Ok, we don’t really lose it but it can feel like it in those first few days!

This year, the time change officially occurs at 2 a.m. on Sunday, March 13.

However, our transit services will finish their Saturday night service on standard time and the time change will take effect for the start of Sunday service.

So, remember to change those clocks before you head to bed on Saturday!

Author: Adrienne Coling

Temporary bus stop relocation during Commercial–Broadway Station upgrades

Bus stop changes at Commercial–Broadway from February 29 until summer 2016

Bus stop changes at Commercial–Broadway from February 29 until summer 2016

As you’ve probably noticed, upgrades at Commercial–Broadway Station are well underway!

Upgrades will improve accessibility, capacity, safety and security at one of the busiest stations on the SkyTrain system.

What’s happening now

Construction for the new pedestrian walkway over Broadway continues.

Since January 21, 2016 crews have relocated utilities and work to build the support columns begins in early March.

These activities require lane and sidewalk closures and will impact bus stop locations for the 9 and 99 B-Line, as well as pedestrian traffic flow.

What to expect

Our top priority is the safety of the public, passengers, employees, and contractors. Due to the nature of the construction, we recognize there will be impacts to the public, including noise, traffic impacts and changes to SkyTrain service and station access.

Beginning February 29, 2016 and continuing until the summer, the westbound 9/N9 and 99 B-Line bus stops at Commercial–Broadway Station will move while we build support columns for the new pedestrian walkway over Broadway.

Here’s what you can expect:

  • The westbound 9/N9 bus stop will move to the other side of Commercial Drive and the 99 B-Line bus stop will move to where the 9 bus stop used to be.
  • Additional signage will be installed to help direct customers to their bus stop.
  • Temporary queuing lines will be painted onto the sidewalks to help manage lineups.
  • Noise associated with large construction projects, including nighttime work with varying levels of noise while trains are not operating, will continue.

We thank you for your patience as we complete these much-needed upgrades to Commercial–Broadway Station.

Stay tuned for additional updates throughout the project!

Want more information?

More information about the Commercial–Broadway Station upgrades and project benefits can be found at translink.ca/commercialbroadway.

Got questions? We’re here to listen:
Customer Service: 604.953.3333
Monday to Friday: 4 a.m. to 12:30 a.m.
Saturday and Sunday: 6:30 a.m. to 11:30 p.m.
Overnight Customer Service: 1.866.979.0930
Monday to Friday: 12:30 a.m. to 4 a.m.
Saturday and Sunday: 11:30 p.m. to 6:30 a.m.
www.translink.ca/customerservice

Author: Jordan Keim

Metrotown Station upgrades update

Double elevator shaft being lowered into place.

Up and over! The new double elevator shaft being lowered into place at Metrotown Station.

Construction continues at Metrotown Station and Exchange!

We are upgrading Metrotown Station to improve accessibility, capacity, safety and security at one of the busiest stations in the SkyTrain system.

Some of the changes include new escalators, stairs and elevators to improve access for all our customers, improved bus connections and integration between buses and SkyTrain and more access to and from the platforms, just to name a few!

Project status update

Here are some highlights of the work that has taken place over the past few months:

  • Demolition of the station continued.
  • Hoop trusses were constructed and installed to provide structural support for the platform’s roof.
  • Construction of three new elevator shafts in the Centre Stationhouse continued, which included:
    • Fabrication of steel structural elevator shafts.
    • Partial demolition of platform roof, creating holes for installation of the new elevator shafts.
  • Installation of new elevator shafts.
    • Shafts were lifted by crane over the guideway and lowered in through the holes in the roof and platform.

During the weeks of January 17 and 24, you may have noticed that SkyTrain single tracked between 9 p.m. and end of service from Sunday to Thursday.

This was necessary to ensure crews could safely install the elevator shafts and hoop trusses over the tracks without trains running below.

Here are some behind-the-scenes pictures of that complex work:

What to expect

Our top priority is the safety of the public, passengers, employees, and contractors. Due to the nature of construction activity, we recognize there will be impacts to the public, including noise, traffic impacts, and changes to SkyTrain service and station access.

Below is a summary of the short-term work that passengers and neighbours can expect:

  • Continued construction of three new elevator shafts in the Centre Stationhouse, which are expected to be open towards the end of 2016.
    • Until then, the HandyDART and Community shuttles will continue to operate.
    • The HandyDART shuttle operates between the Metrotown and Patterson Station HandyDART stops for passengers with disabilities.
    • Passengers travelling with strollers can take a Community Shuttle to Metrotown Station from Patterson or Royal Oak stations.
  • Installation of a temporary staircase from the west side of the platform down to street level, allowing the existing emergency exit to be demolished in preparation for the new west stationhouse.
  • Demolition work at the station will continue.
  • Noise associated with large construction projects, including nighttime work with varying levels of noise while trains are not operating will continue.

We appreciate your patience as we complete these important upgrades to Metrotown Station.

Be sure to stay tuned for additional updates throughout the project!

Got questions?

We’re here to listen!
Customer Service: 604.953.3333
Monday to Friday: 4 a.m. to 12:30 a.m.
Saturday and Sunday: 6:30 a.m. to 11:30 p.m.
Overnight Customer Service: 1.866.979.0930
Monday to Friday: 12:30 a.m. to 4 a.m.
Saturday and Sunday: 11:30 p.m. to 6:30 a.m.

For more information visit www.translink.ca/metrotown or www.translink.ca/customerservice

Author: Jennifer Morland

Testing all gates closed at more SkyTrain stations

Gates closed testing at Sapperton Station

All gates closed testing continues at Sapperton Station today

We are moving forward with full gate closure testing at many more stations over the next few weeks!

Reports from tests so far have been great with riders using Compass fare products and others being exposed to it and learning how to use Compass tickets.

Like our previous tests, we will have SkyTrain Attendants, Customer Service Attendants and supervisors on both sides of the fare gates to make sure everyone is able to get through. If you show up to the fare gates using old fare media (FareSavers or bus tickets), staff will replace it with a Compass Ticket.

Have you been through fare gates that are all closed yet? Questions about testing the gates? Comment below!

Author: Adrienne Coling

First phase of running rail replacement work complete!

You may have noticed in the past few months that the Expo Line has been undergoing some major maintenance work!

As part of that maintenance, we have been replacing major sections of rail along the 30 year old track.

The first phase of the work began last August and has just been completed – replacing 4,550 linear metres of rail at three locations.

Here’s what has been replaced so far:

  • 700 linear metres of rail along the outbound curve east of Edmonds Station
  • 950 linear metres of rail along the inbound curve west of Edmonds Station
  • 2,900 linear metres of rail along the S-curve between Commercial–Broadway and Main Street –Science World stations.

We will be continuing the rail replacement work this summer.

This work is critical to keeping our system in a good state of repair.

Thanks for your patience while we complete this necessary maintenance on the SkyTrain system!

Author: Jordan Keim

Family Day holiday service, February 8, 2016

Transit can take you where you need to go this Family Day!

Transit can take you where you need to go this Family Day!

Monday February 8th is Family Day! Whatever you’re planning to do, why note take transit to do it!

Dont forget! Because Family Day is a holiday you’ll want to know about the change of service below.

Buses, SkyTrain and SeaBus – will operate on the Sunday/Holiday schedule on Family Day, Monday, February 8, 2015. Sunday/Holiday fares will be in effect.

West Coast Express will not operate on Family Day.

All services will be back on their regular weekday schedules, Tuesday, February. 9.

Know before you go!

Use the Trip Planner to check your route and schedule times prior to leaving. The information noted here is subject to change. For the latest and most up-to-date information, bookmark translink.ca on your mobile device so you can know on the go. Customer Information can be reached at 604.953.3333 or tweet us @TransLink.

 

Are you planning on taking transit to Family Day Event on Monday? Comment below and let us know where you’re headed!

Author: Robert Willis

Main Street-Science World Station upgrades are now complete!

The finishing touches are all done at Main Street-Science World Station! Much has changed. With a growing region and the introduction of Compass we needed to lengthen the stationhouse and install fare gates. While we were at it, we improved accessibility, visibility and safety and added the secure bike parkade. Check out all the details in the video, when we blogged about it last and on the TransLink website.

Main Street-Science World Station isn’t the only transit property getting a facelift. Upgrades are also underway at Joyce-Collingwood, Commercial-Broadway, Metrotown and New Westminster Station. It’s all part of the Expo Upgrade Strategy.

 

Have you seen or used the upgraded Main Street–Science World Station?
What do you think? Be sure to comment below and let us know!

 

Author: Robert Willis

Testing all gates closed at Sperling-Burnaby Lake Station today

All gates closed at Sperling today!

All gates closed at Sperling today!

Another day, another all gates closed test. Yesterday we were testing having all fare gates closed at Edmonds Station. Today is Sperling-Burnaby Lake Station’s turn.

Like yesterday, we’re testing out having all the gates closed at one station. Reports from the Edmonds test were great with many people using Compass fare products and others being exposed to it and learning how to use Compass tickets.

We will have SkyTrain Attendants, Customer Service Attendants and supervisors on both sides of the fare gates to make sure everyone is able to get through. If you show up to the fare gates using old fare media (FareSavers or bus tickets), staff will replace it with a Compass Ticket.

As noted previously, we’re planning more tests like today’s in the near future. We’ll keep you posted of those on the blog!

UPDATE: We’ll be testing all gates closed at Nanaimo Station tomorrow!

Have you been through fare gates that are all closed yet? If so, let us know your thoughts.

Testing all gates closed at Edmonds Station today

All is going well will all gates closed today!

All is going well with all gates closed today!

As we move along with phasing in the Compass Card system, we’re constantly testing all aspects of the cards, fare gates and readers. Today, we’re testing having all the fare gates closed at Edmonds Station. No worries – it’s just a one-day test! We will have SkyTrain Attendants, Customer Service Attendants and supervisors on both sides of the fare gates to make sure everyone is able to get through. If you show up to the fare gates using old fare media (FareSavers or bus tickets), staff will replace it with a Compass Ticket.

Besides seeing how closing all fare gates goes in general, part of the test is to track the amount of old media being exchanged for Compass products. We will use the information to develop additional plans and schedules to use when implementing full station gate closures throughout the system.

Since November of last year all stations have had a least one Compass fare gate closed to both incentivize using Compass and to allow for both fare media to be used on the SkyTrain system. After all, a closed fare gate is the best reminder to tap in and tap out.

As we move closer to full gate closures on the system you may see more tests like today’s. But don’t worry. We’ll give you all fair warning and will have staff on hand, like we are today, to make sure the transition goes smoothly.