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Translink Buzzer Blog

Category: State of the System

TransLink accepts all 20 recommendations in McNeil report on SkyTrain service

TransLink accepts all 20 recommendations in McNeil report on SkyTrain service

TransLink accepts all 20 recommendations in McNeil report on SkyTrain service

TransLink is accepting and acting on all 20 recommendations made by independent reviewer Gary McNeil into SkyTrain.

» Read Gary McNeil’s full report and recommendations

Mr. McNeil estimates that all the recommendations will cost approximately $71 million to implement. This includes equipment and technology upgrades, and customer service improvements.

We have already moved ahead with some of this work. We acted immediately following July’s unprecedented service disruptions by improving the way we prevent, prepare for, and respond to service disruptions. Funds to complete the initiatives will be budgeted over the next five years.

The service disruptions in July were unacceptable to customers and unacceptable to us.  We are committing to better service on SkyTrain and with this review, we now have a clear plan of action for improving our customers’ experience with this vital regional service.

Some of the recommendations include:

  • More resources and a robust plan for quickly and safely evacuating passengers from trains during major service disruptions.
  • A better Passenger Address System, including PA speakers and emergency information panels at each station entrance.
  • Adding the “auto restart” component to SkyTrain’s SELTRAC system to reduce the duration of delays when major failures occur to the “command and control” communication function between trains.
  • Installing system continuity equipment for critical system elements. These “redundancies” for system continuity will ensure the critical functions remain active in the event of a system failure.
  • Upgrading the guideway intrusion system to better detect false alarms.
  • Increasing the visibility of front-line staff.

These initiatives will aim to:

  • Reduce the frequency and duration of service disruptions
  • Ensure timely evacuation of passengers in the event of a prolonged disruption
  • Strengthen the resilience of the system so it can recover from breakdowns more quickly
  • Provide clear and frequent communication with customers on the trains, in and around the stations, and on buses, when service disruptions occur

Have a question about the report? Let us know in the comments section below!

Remembrance Day 2014 holiday service

remembrancedayRemembrance Day is Tuesday, November 11.

Bus, SkyTrain, and SeaBus will run on a Sunday/holiday schedule. West Coast Express and TrainBus will not operate. Bus routes may change slightly to accommodate parades and services.

Remember, on a holiday, you only need a single-zone fare to travel in all zones all day!

Service returns to regular weekday schedules for all modes on Wednesday, November 12.

Veterans, Armed Forces and Coast Guard members ride free!

In honour of Remembrance Day, and the contribution our veterans have made to this country, TransLink and its operating companies are providing transit — free of charge — to veterans and members of the Armed Forces and Coast Guard.

Veterans include Ordinary and Life Members of the Royal Canadian Legion, the Army, Navy and Air Force Veterans and the Korean Veterans Association. Veterans just have to show their membership card or appear in uniform to receive free transportation. Free service does not apply to associate members of these organizations.

Free transit applies to bus, SkyTrain, SeaBus and HandyDart service and the Canada Line YVR-AddFare is included.

A moment of silence at 11 am

The SkyTrain, SeaBus and buses will observe a moment of silence at 11 am (or the stop reached closest to the hour). All TransLink and operating company properties will also half-mast their flags from sunrise to sunset on November 11.

Remembrance Day Parade reroutes

Remembrance Day parades and services in Vancouver, Burnaby, North Vancouver, New Westminster, Richmond, Port Coquitlam, White Rock, and Aldergrove means some buses will be temporarily rerouted on Tuesday, November 11.

For a complete list of reroutes please check the Transit Alerts tab on our Alerts and Advisories page.

Halloween and Transit 2014: Your costumes of transit and on transit!

Halloween safety tips from Transit Police

When taking part in Halloween festivities this weekend, Transit Police is reminding everyone to take a few precautions to ensure you enjoy the night safely.

Here are some tips:

  • Take extra care when choosing a Halloween costume. Ask yourself, could this prop be easily mistaken for the real thing? If so, how might it put your safety at risk if the police are called? If in doubt, leave it at home.


  • Consumption of liquor in public is illegal. This includes at SkyTrain stations and on-board buses, SkyTrain, and SeaBus, If you are carrying liquor on transit, ensure it remains closed until you arrive at your private destination.


  • Stay alert to your surroundings while on public transit. Keep valuables out of sight from others. Avoid being engrossed in your electronic device.


  • Plan ahead for a safe ride home. Make note of key times such as the last trip of the night. The last Expo Line train to King George Station leaves Waterfront Station at 1:16 am, Mondays through Saturdays, and at 12:15 am on Sundays and holidays. The last Canada Line train to Richmond-Brighouse Station departs Waterfront Station at 1:15 am, seven days a week.


  • If travelling in a group, establish a meeting place in the event you are separated. 


  • Be visible. Wear bright costumes or include reflective tape, glow sticks, or other articles that improve visibility.


  • Use face paint or make‐up instead of a mask. If you must wear a mask, enlarge the eyes for better vision and push it back off your face when you are walking in and around train stations, and in busy pedestrian areas.

Stay connected to Transit Police through the free OnDuty app. Report any suspicious events or safety concerns on public transit to Transit Police’s non-emergency line. Text 87‐77‐77 (standard carrier rates may apply) or call 604‐515‐8300. In emergencies, always call 911.

Customers in West Vancouver can expect onboard announcements

West Van Blue Bus

A key benefit of TMAC is GPS technology.

Today TransLink introduces the Transit Management and Communications system or “TMAC”, to the 57 vehicle strong West Vancouver Blue Bus fleet. This onboard communications system provides a more predictable and consistent service and delivers increased dispatch support and monitoring to ensure safe and efficient travel for customers and operators.

TMAC benefits include:

  • Onboard speakers and public information displays provide next stop announcements to help customers on new routes, riders experiencing the system for the first time, and customers with seeing or hearing challenges.
  • GPS technology provides customers real-time access to real-time transit information on the Next Bus mobile site.
  • GPS technology is on every bus, providing added security.
  • A fully monitored service, providing operators with real-time information on traffic congestion, road detours and adherence to the published service schedule.

Do you remember this post? Although the system has improved over time, here is a more detailed look at the system and how it operates.

If you are a customer in West Vancouver, let us know what you think of the new system.

Thankgiving holiday service on Monday, October 13, 2014

Happy Thanksgiving! (Photo: John/Flickr, CC BY-NC 2.0)

Happy Thanksgiving! (Photo by John, CC BY-NC 2.0)

A reminder to our customers that Monday, October 13 is Thanksgiving!

Bus, SkyTrain, and SeaBus will all be operating on a Sunday/Holiday schedule. The West Coast Express and TrainBus will not be operating.

Remember, since it’s a holiday, you only need a single-zone fare to travel across all zones all day!

Service returns to regular weekday schedules for all modes on Tuesday, October 14, 2014.

Need service and trip planning information? Our Customer Information team is here to help! You can reach them at 604.953.3333 and on Twitter (@TransLink), 6:30 a.m. to 11:30 p.m., seven days a week.

Have a happy Thanksgiving!

Kids and high school students ride free for International Walk to School Week, Oct 6-10, 2014

International Walk to School Week (IWALK) is October 6 to 10!

International Walk to School Week (iWalk) is October 6 to 10!

Once again, TransLink is inviting children and high school students to ride for free during International Walk to School Week (iWalk) from October 6 to 10!

Note: Regular fares apply to adults accompanying children and high school students on the system. 

Did you know?

  • Two of three Canadian children are not getting enough exercise each day.
  • Active school travel can increase a child’s ability to concentrate.

TransLink has been supporting iWalk for the past seven years. It is part of the TravelSmart for Schools initiative for children, educating them about all of their travel options and building a future generation of transit riders.

Both walking and taking transit promotes good health and independence, while keeping greenhouse gases to a minimum. Our transit system is fully accessible to riders of all abilities.

This year we’re adding something new. TravelSmart is launching Walktober – a month long campaign to encourage walking to school, walking to work and walking for pleasure!

To make walking even more fun, TravelSmart is hosting a geocache challenge for the month of October! Find out how you can win prizes by hunting down one of the nine TravelSmart caches hidden throughout Metro Vancouver. Start now!

Plan a field trip!

If you’re a teacher, it’s a perfect time to take advantage of this offer by organizing a field trip during iWalk. Here are some tips:

  • Travel off peak hours: Try planning trips during “off-peak” hours – between 9:30 a.m. and 2:30 p.m.
  • Plan ahead: Use TransLink’s online resources including the Trip Planneror Translink’s mobile website with real-time Next Bus. Planning the trip could be a fun class project in itself!
  • Play: TravelSmart’s online interactive game, Tripsters, is a fun way for kids to learn about walking, cycling, carpooling and public transit as well as a great way to engage children about transportation issues in the region.

Travel tips for the post Labour Day crunch

Time to get into the September swing of things

Time to get into the September swing of things

Are you ready for Tuesday and the first week of school? If you’re like many, you’ll be enjoying your last few days of holidays this long weekend and worrying about next week…next week. Well, the buzzer is here to give you a little help with some light reading on how you can make next week a little less stressful when it comes to commuting.

You can bet your bottom dollar that major bus routes and SkyTrains will have more people on them during the morning and afternoon rush hour next week. This phenomenon, known as the Post-Labour Day Crunch (PLDC), can be challenging for both our returning and regular riders. To ease the transition to PLDC, we’ve created some helpful tips to improve your transit experience.

Advice for transit riders

1. Keep your fare handy
Plan your trip in advance using our Trip Planner and familiarize yourself with the route. When boarding (especially a bus), have your valid fare or cash ready or in hand so you are not holding back the line.

2. Patience young grasshopper
We’ve had a long summer. Not everyone will remember the best way to travel back to school or work. The first few weeks of September will likely be the busiest as our 1.2 million riders per day plan their best route options. Count on your trips taking a bit longer – if they don’t, bonus!

3. Try time shifting
This sounds more fancy than it is, but it’s useful! SkyTrain’s busiest spots, especially at the ‘peak of the peak’ times are at the Commercial/Broadway, Production Way/University and Brighouse stations. So, try traveling during off-peak hours.

For example, at the Commercial/Broadway station, there’s usually a long line-up for the #99 B-Line bus from about 8:15 to 8:45 am, but only a short wait immediately before or after. To alleviate long lineups and queuing challenges, we now have painted lines on sidewalks to help direct passengers and free sidewalk space for walkers. Upstairs at Commercial-Broadway SkyTrain Station platforms 3 and 4, there is a steady build-up of passengers between 7-8 a.m. and then the heaviest loads between 8-8:45 a.m. before the rush begins tapering off to normal daytime volumes by about 9:30 a.m.

Canada Line sees its heaviest crowds at the Brighouse Station between 7:30 and 8:30 a.m.

4. About that backpack…
For those using backpacks, please be kind to your fellow passengers by carrying or putting your backpack down by your feet. Remember, don’t be a birdie big bags and put them on the seat beside you.

5. There is no “I” in Team
Cooperation makes getting through PLDC easier for everyone. Remember to move away from the doors to allow more room for others to get on. On SkyTrain station platforms, please stand back so passengers can leave the train more easily. The sooner they’re off, the easier you can get on.

6. Alternatives are a good thing
As everyone tries to get on major bus routes and SkyTrains, it’s always a good idea to see if there are any alternative ways to get to your destination faster. Check out our TravelSmart program to learn about other travel options such as walking, cycling, or carpooling. Mixing modes of travel may also speed up your journey and avoid the crowds.

If you are heading from Yaletown to Metrotown Station, instead of transferring from Yaletown to Waterfront Station on the Canada Line and then hopping on the Expo line to get off at Metrotown Station, why not walk from Yaletown Station to Granville Station – a direct connection to the Expo line. A 15-minute walk can save you time and benefit your health.

Choosing smarter, sustainable modes of travel benefits our health, our communities and the environment.

 

Advice for motorists

1. Sharing is more fun

Consider ride-sharing, shifting your travel times or even arranging to work from home if possible to reduce the number of vehicles trying to move in the peak traffic periods.

2. Slow your roll

Remember that school zone speed limits will be in effect again. Watch out for kids going to kindergarten and elementary classes!

3. Bikes are vehicles too

More people will be cycling to work and school, so drivers also need to take care near cycling lanes and to watch for cyclists when changing lanes or making turns.

4. Do the time shift

See #3 in Advice for transit riders above.

Advice for pedestrians

1. There’s a time to walk and not walk

Even pedestrians can make a difference by obeying the “DON’T WALK” signs, particularly when crossing intersections along major bus routes. That allows vehicles to complete turns and all of the traffic waiting behind them, including buses, to move more efficiently.

 

We’ve shared our tips gearing up for PLDC. Do you have any other suggestions to add? We’d love to hear them. Leave a comment below!

Have you spotted the TELUS Wi-Fi bus?

Enjoy free Wi-Fi from TELUS while you ride!

Enjoy free Wi-Fi from TELUS while you ride!

If you’re a regular rider on the 99, 351, or 555, you might have spotted our buses wrapped in TELUS branding offering free Wi-Fi!

TELUS has an arrangement with Lamar Advertising, who manages advertising on Coast Mountain buses, to pilot this service to our customers for a limited time. The service is available for all mobile digital devices that are enabled for Wi-Fi.

So sit back, relax, and enjoy free Wi-Fi while you ride! You can tweet @TELUSsupport if you are having issues.

The specific buses are 8125, 9258, and 9266.

Does this mean Wi-Fi is coming to all buses?

TransLink is committed to providing the best possible service to our customers across Metro Vancouver, while running an efficient transportation system with the resources available. At this time we do not have the resources to provide free Wi-Fi across the system. =(

That doesn’t mean it isn’t a possibility in the future. We are always looking for ways to improve the customer experience which includes looking at future advertising arrangements and possibly long-term partnerships to provide better mobile connectivity throughout the entire transit system in Metro Vancouver. =)

Enjoy more bus and train service this BC Day long-weekend!

Photo by Jay Siggs

Photo by Jay Siggs

Ready for the long-weekend? There will be additional bus, SeaBus and train service on August 2nd, 3rd and 4th to help you get where you need go, safely and comfortably this BC Day long weekend.

Details on all the specific service changes for the Celebration of Light finale, the Pride Parade and BC Day can be found by visiting our Calendar of Events. Please check your route before you go and allow plenty of time to get to and from the downtown corridor, given the additional volume during these events.

 

Just a couple of notes:

  • To show our appreciation for customers, we’re offering a fare holiday on BC Day! This includes Bus, SkyTrain, SeaBus and HandyDART services.
  • Scheduled power rail maintenance work will affect service on the Millennium and Expo lines from 8 pm to the end of service.
  • The Train2Main will be in operation for those travelling to or from the Main Street-Science World Station. See OnTrack for more details.
  • Transit Police will deploy additional officers to ensure that everyone is able to travel to and from the event safely. You can text all non-emergency reports to Transit Police at 87-77-77 or     call 604.515.8300. In case of an emergency, always call 9-1-1.

 

For transit service information throughout the summer, sign up for Transit Alerts, visit m.translink.ca, follow @TransLink or call Customer Service at 604.953.3333.

 

What’s that green sign with the running person at Main Street-Science World SkyTrain station?

What's that green running thing?!

What’s that green sign with the running person?!

If you’ve been to Main Street-Science World since the east stationhouse upgrades were completed, you might have noticed some new signage.

A closer look at the new sign, courtesy of ISO!

A closer look at the new sign, courtesy of ISO!

There are green signs here and there throughout the station showing a person running out a doorway.

What are they?

Well, they are the new emergency exit signs!

Jeff Deby, Senior Wayfinding Specialist at TransLink, tells us these signs were adopted in the B.C. Building Code in 2012 and the National Building Code of Canada in 2010.

These will replace the text-based, red ‘EXIT’ signs as the standard emergency exit sign in all new building facilities in Canada.

“The new signs follow the ISO international standard and are commonly seen in Europe and Asia,” Jeff says. “It will be more familiar to international travellers, and the graphic method of communication is easier to understand for people who don’t read English.

Here's the old exit sign found at Sapperton and most SkyTrain stations

Here’s the old exit sign found at Sapperton Station and other TransLink facilities

It is also clearly separate from the wayfinding system (which helps people navigate the transit network) because it is so distinctive, making it clearer in cases when an exit is for emergency use.”

Since this sign is the new standard in B.C., it will start to appear in more facilities across the transit network in the coming years.

This includes all six new Evergreen stations and other SkyTrain stations that have been identified for major upgrades.

Update on cause of SkyTrain disruptions

An update on SkyTrain

An update on SkyTrain

UPDATE: Besides apologizing for the recent SkyTrain disruptions, TransLink CEO Ian Jarvis says TransLink will be bringing in an outside adviser to help TransLink better prepare for future disruptions. 

Hello Buzzer readers. Below is an update about the SkyTrain disruption yesterday. We’ll try our best to answer your questions. We’re still reviewing the disruptions yesterday and last Thursday, so bear with us!

Human error led to yesterday’s Millennium and Expo Line disruptions.

An experienced electrician was installing a new circuit breaker for the Evergreen Line at a power distribution panel when he accidently tripped the main breaker feeding the critical systems at SkyTrain’s operations centre, causing a system-wide shut down of train controls.

TransLink is still reviewing the details of the incident.

The power outage halted trains and impacted TransLink’s ability to communicate with customers over SkyTrain’s PA systems.

Additional resources were quickly mobilized to ensure continued customer safety and to help people get to their destinations.

Every available bus was used, and employees from all areas were called in to help or stayed well beyond their shifts for several hours.  TransLink also relied on the news media, social media, television screens in the stations, and its website to communicate with customers.

Bus-shuttle hubs were set up at the busiest locations, with 42 buses running to keep people moving.

“Our trains are reliable 95% of the time, but we know that is little consolation for customers who are delayed for hours when we do have a significant breakdown,” said Doug Kelsey, TransLink Chief Operating Officer.

“Two major disruptions in one week is unprecedented, and the two incidents are completely unrelated.”

To show appreciation for customers, TransLink will offer a free day of transit on BC Day with details to be later announced.

10 Heat Wave survival tips from TransLink’s Buzzer

A sunrise over the SkyTrain in New Westminster.

A sunrise over the SkyTrain in New Westminster.

In a few days, it’s going to be HOT with temperatures soaring upwards of 28 degrees Celsius—or 34 degrees Celsius if you factor in humidity!

We’re quite used to the temperate weather in Metro Vancouver, so it might get a little uncomfortable especially on crowded buses and SkyTrain cars.

Before you head out out the door, here are ten heat wave survival tips for traveling on transit!

1. Plan ahead

Summer season is also detour season! Festivals, marathons, and markets are taking place across Metro Vancouver, so be sure to follow us on Twitter (@TransLink) and check the Transit Alerts page before you go.

You can also plan your trip using our Trip Planner tool to find the fastest way to get to your destination with the least amount of walking and minimize layover time between transfers. And don’t forget to check out where your bus is in real time by clicking on Next Bus via m.translink.ca!

If you think you’ll need time to recover from the heat, it might be a good idea to start your trip a little earlier too. This way you aren’t running after the train and it will give you time to recuperate between transfers such as spending some time in the shade or grabbing an ice cold drink.

2. Ride beside others as you would have them ride beside you.

It’s at times like these we need to remember the Golden Rule of Transit: “Ride beside others as you would have them ride beside you.”

Since heat and crowded conditions can make people very testy, we need to be all the more mindful at these times of what we do around others. If you can, try to observe basic hygiene and don’t go too far with the cologne, after-shave or perfume, since so many people are severely allergic.

3. Dress smart

Our buses do not have a “dress code” as such, but for safety reasons, shirts and footwear are required on SkyTrain; so if you’ve been to the beach and take the bus back intending to transfer to SkyTrain, make sure you have a shirt on and something on your feet.

It’s a good idea to wear white or light coloured, breathable clothing since black and other dark colours trap heat. Remember to wear sunscreen and sunglasses—being inside the bus doesn’t protect you from harmful UV rays!

And remember to apply the Golden Rule – would you want to sit next to someone on a hot day without a layer of cloth between you?

4. Drink plenty of fluids

Generally, food and drink are not allowed on transit vehicles, but since it’s important to stay hydrated, I’m sure our drivers will cut you some slack and allow you to bring a bottle of water on board. ;)

Absolutely no drinks with no lids! It might be a good idea to stay away beverages such as coffee and pop since they could cause dehydration.

Be mindful that it is sometimes necessary for our transit vehicles to come to a sudden stop, so it’s probably not a good idea to drink while the vehicle is in motion. Even though it’s a hot day, I’m sure you don’t want to spill water on yourself or having your water bottle go flying across the bus and spilling.

5. Keep those windows open—or shut! 

The majority of TransLink vehicles are not air-conditioned, but some are! These include our Mark II SkyTrain cars, highway coaches, newer community shuttles, and newer buses in West Vancouver and Richmond.

Vehicles that are air conditioned have signage on the windows saying so and it’s important to remember to keep those windows closed. It can take some time for the bus to become cool if it just entered service, so be patient rather than opening the window. It will be worth the wait!

Mark I SkyTrain cars were built without air conditioning because in the mid-1980s, when they were built, A/C units were much heavier and more expensive than they are now. Since those issues were resolved by the time the Mark II cars were built, the newer cars and Canada Line have air conditioning.

If you want a window opened or closed, as a courtesy, it might be nice to ask around first in case somebody has a preference for the window to be opened or closed. They might have allergies!

6. Stretch the priority seating definition

Stretch your definition of who should have priority in seating. Our signage says seniors and people with disabilities have priority, but if you see someone on a hot day who looks like they need the seat more than you do, please be courteous and offer it to them.

7. Strategize

Figure out which seat will get you away from the sun and plan accordingly! It will make for a more comfortable and cooler ride. Consider waiting for an air conditioned SkyTrain car if you think you need it.

8. Adjust your travel times

Do you really need to hop on the bus at 2:00 p.m. in the afternoon to do grocery shopping? Consider travelling earlier or later in the day when transit is less crowded and the weather outside is a little bit cooler. Remember, it’s a one-zone fare after 6:30 p.m.!

9. Move to the back of the bus

Moving all the way to the back of the bus means more people can get onto the bus and more room for you too in this weather. We promise there’s no black hole in the middle of the bus!

10. BREATHE!

Above all, BREATHE! We all look forward to a warm summer and here it is.  Cut others some slack and enjoy the nice weather. Days like these don’t last long in this area.

Vancouver’s climate and transportation system are two factors that make it one of the most livable regions in the world. Observing these suggestions and maintaining your own “situational awareness” can make for a more pleasant experience all around.

Let us know in the comments section, tweet us @TheBuzzer, or email us at thebuzzer@translink.ca how you plan to beat the heat!

Canada Day 2014 holiday transit service

Happy Canada Day!

Happy Canada Day!” by Ian Muttoo is licensed under CC BY-NC-SA 2.0

We celebrate Canada’s 147th birthday next Tuesday!

SkyTrain, SeaBus, and bus will all be running on a Sunday/holiday schedule, but TransLink will be extending services to help get customers get where they need to go.

Customers are advised to check their route before they go and remember, it’s a one-zone fare to travel across all zones!

Service returns to regular weekday schedules for all modes on Wednesday, July 2.

The nitty-gritty!

Bus services will operate Sunday/holiday hours and service, except as noted:

  • Customers going to the Canada Day event in Cloverdale can take the 320 at Surrey Central Bay 2; 12 additional shuttles will leave Cloverdale following the fireworks.
  • “Saturday” late night trips will operate for the 319, 320 and 321 to connect with the last train from Waterfront to King George.
  • To accommodate Canada Day festivities across the region, there will be increased frequency or minor detours on some routes, including multiple routes in downtown Vancouver and the 135, 160, 209, 210, 211, 240, 246, 250, 250A, 257, 320, C43 and C47.

Canada Line will operate Sunday/holiday hours and service, plus:

  • “Rush-hour” service will begin in the afternoon, with every available train in service after the fireworks in downtown Vancouver to clear people out of the area as quickly as possible.
  • The last Canada Line train will leave Waterfront for Richmond-Brighouse at 1:15 a.m.

Expo and Millennium lines will operate Sunday/holiday hours and service, plus:

  • Sunday/holiday start time of 7:08 a.m. from King George, 7:15 a.m. from Lougheed and 7:50 a.m. from Waterfront. The last train will leave from Waterfront at 1:16 a.m. and arrive at King George at 1:55 a.m.
  • Trains will run more frequently starting mid-afternoon.

SeaBus will provide extra and extended service:

  • First sailing: Lonsdale Quay at 8:02 a.m. and Waterfront at 8:16 a.m.
  • Last sailing: Leaves Waterfront at 1:22 a.m.
  • Services will operate every 30 minutes from 8:00 to 10:15 a.m., every 15 minutes from 10:15 a.m. to 11:30 p.m. and every 30 minutes from 11:30 p.m. to the last sailing at 1:22 a.m.

West Coast Express and TrainBus service will not operate. AirCare Inspection Centres will also be closed.

Need more help?

To make sure you get where you need to go on time, you can plan your trip with our Trip Planner. You can also call Customer Information at 604.953.3333 or tweet them @TransLink, 6:30 a.m. to 11:30 p.m.

Have a happy Canada Day, everyone!

The Mayors’ Council Vision for Regional Transportation

Regional Transportation Investments document

Regional Transportation Investments document

Hello readers. There’s big news today. The Mayors’ Council has approved a Vision for Regional Transportation for Metro Vancouver.

To download documents, watch the video and ask questions, you’ll want to check out www.mayorscouncil.ca.