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Translink Buzzer Blog

Category: State of the System

TransLink Wayfinding 101: story of the “T”

The T symbol at Broadway–City Hall Station. Photo: Joe K/Flickr

This is part of our ongoing series taking a closer look at wayfinding at TransLink, bringing you the ins and outs, and answers to your questions.

Think of the London Underground and you think of the blue, red and white roundel. Think of the Paris Métro and you think of the red lamppost sign with “Métro” in all-caps.

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TransLink Wayfinding 101: who is the wayfinding team?

Phil Kehres and Jada Stevens, wayfinding specialists at TransLink

This is part of our ongoing series taking a closer look at wayfinding at TransLink, bringing you the ins and outs, and answers to your questions.

Wayfinding is unique at TransLink compared to a typical transit agency. We bring together transit planners and graphic artists to design our suite of wayfinding tools—not simply one or the other.

“We’re not just making sure everything looks pretty or that the information is right,” says Phil Kehres, senior wayfinding specialist at TransLink. “We ensure both streams work together in harmony.” Read more »

2017—a record year for transit ridership in Metro Vancouver

Thank you to our customers for choosing us to get around in 2017!

In 2017, ridership in Metro Vancouver reached a record-breaking 407 million boardings! That’s a 5.7 per cent increase over 2016.

Not only that, the number of journeys in the system reached 247 million—another record and 5.8 per cent increase over the year before! Read more »

Luggage racks deliver improved customer experience onboard the 620

The luggage lack onboard one of our articulated buses.

Five articulated buses operating out of Richmond Transit Centre are now equipped with luggage racks, improving the onboard experience for our 620 Tsawwassen Ferry / Bridgeport Station customers.

This means a more comfortable ride for our customers! The three-level luggage rack is located across from the middle doors on coaches 8060, 8063, 8064, 8065 and 8066.

The 620 service is unique compared to other service in the region as it’s designed to align with the Victoria ferry schedules.

How it began

Coast Mountain Bus Company first piloted a luggage rack-equipped bus back in April 2017. During the pilot, the luggage rack was installed near the rear doors of the bus.

Our transit operators and customers provided valuable feedback, letting us know that they really liked the idea, but the rack’s height and location were not ideal. Passengers were having trouble lifting their luggage onto the top shelf because they had to lift it over their shoulders. So, our maintenance team adjusted the rack’s height to ensure more customers could easily use the rack.

The luggage rack’s final design is lower and is installed across from the middle doors on all five buses, allowing for easier access.

Have you tried them yet? If so, let us know what you think!

Author: Allen Tung

TransLink Wayfinding 101: what is wayfinding?

If you’ve taken transit, you’ve taken part in wayfinding on our system. So what exactly is it?

For the customer, wayfinding is much more than applying directional signage, and for us at TransLink, it’s much more than simply providing directional signage.

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All aboard! TransLink celebrates 400 million boardings

400 Million Boardings

Transit ridership in Metro Vancouver has been consistently breaking records this year. Today is no different as our 400 millionth boarding took place in Metro Vancouver at the tail end of this morning’s rush hour commute!

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Special Holiday Schedule – December 2017

From December 18 to December 31, 2017, several bus routes will operate on a reduced service to reflect lower ridership to post-secondary schools.You’ll want to check the transit service changes page for the full details. Now that post-secondary schools are out for the holidays, some bus route schedules and frequencies will change to reflect the lower ridership. School and university trips will return to normal during the first week of January.

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Evergreen Extension Anniversary: Evergreen sparks tremendous growth in transit use

Pssst…have you heard?! The Evergreen Extension celebrates its first anniversary this Saturday, December. 2!

Port Moody Mayor Mike Clay and Coquitlam Mayor Richard Stewart joined TransLink CEO Kevin Desmond and BC Rapid Transit Company President and General Manager Vivienne King to mark this milestone at Moody Centre Station on Friday, Dec. 1.

The 11-kilometre, six-station Evergreen Extension opened to the public December 2, 2016.

It’s been a year that has seen tremendous growth in transit use in the Tri-Cities. Residents have embraced rapid transit as a fast, convenient way to travel within their communities and beyond to the rest of the region.

Transit use in the Northeast Sector (Coquitlam, Port Moody, Port Coquitlam, Anmore and Belcarra) has taken off in a stunning way as Evergreen has become a central fixture in the lives of Tri-Cities residents.

Average weekday transit ridership in the Northeast Sector in September and October of this year is more than 25 per cent higher than the same months in 2016. On weekends, transit ridership in the Tri-Cities is up by more than 50 per cent!

Evergreen Stats

34,000 – Average weekday boardings (13 per cent increase from early 2017)

36,900 – Boardings on Saturday, July 1, 2017 (Busiest single day)

23,000 – Boardings on typical summer Saturday

8.6 million – Boardings Dec. 2, 2016 – Oct. 31, 2017

51 per cent – percentage of transit journeys in Tri-Cities that begin on Evergreen.

Ridership on Evergreen is expected to grow significantly in coming years, as development near the stations continues at a rapid pace.

Currently, there is $3.8 billion in development or under construction directly adjacent to the Evergreen Extension between Lougheed and Lafarge Lake-Douglas stations, including 7.1 million square feet of residential comprising approximately 9,800 future units of housing.

Thanks to improvements coming as part of the Mayors’ 10-Year Vision, the reach of rapid transit will grow in the coming years when the Broadway Extension provides a one-seat ride along the Millennium Line between Lafarge Lake in Coquitlam and Arbutus Street in Vancouver.

Read Transit Police Constable Jenny Chung’s blog post on making friends on the Evergreen Extension. She’s the Neighbourhood Police Officer (NPO) for the area.

6 tips for travelling on transit this winter

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Earlier this month, we told you about what SkyTrain, bus and HandyDART are doing to prepare for winter. We’re back to share with our customers six helpful tips for travelling on transit this winter, including in snowy and icy conditions!

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How TransLink prepares for winter

CMBC Winter Weather

While the seasonal calendar says it’s fall, Mother Nature has a sneaky way of saying otherwise. Preparations are well underway to ensure that we’re doing our best to stay one step ahead of the inclement weather.

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More than 21,000 rail pads set to be replaced on SkyTrain in Surrey

Starting on October 23, we’ll begin replacing rail pads on the Expo Line between Scott Road and King George stations as part of the SkyTrain Rail Asset State of Good Repair Program.

On most Sundays through Thursdays, from 9:30 p.m. until the end of service, the Expo Line will use one track in both directions, around the area where the work is happening.

Customers are encouraged to plan for an additional 5-10 minutes for travel between Scott Road, Gateway, Surrey Central and King George stations. Please watch destination displays and listen for announcements. Know before you go by visiting

The project will replace more than 21,000 rail pads, which are attached to the concrete guideway to support the rail that the trains run on. The original Expo Line has been in service since 1986 and the rail pads in many areas were installed in 1992. These rail pads are now reaching the end of their life spans.

The work schedule is subject to change, and is weather dependent (work cannot take place in the snow) and will be adjusted to accommodate major events. Changes to regular operating patterns may also occur.

Thank you for your patience while we continue to keep the SkyTrain network safe and reliable for years to come. Rail pad replacement work is scheduled to be complete by spring 2018.

9 and 99 bus stops at Commercial–Broadway Station temporarily relocated

Bus stop changes at Commercial–Broadway from February 29 until summer 2016

Bus stop changes at Commercial–Broadway starting on Monday, October 9 and until further notice

We’re installing a permanent queuing system and bus shelter for the 99 B-Line stop as part of the Commercial–Broadway Station Upgrades!

To accommodate construction, the bus stops for the 9 and 99 will temporarily relocate along Broadway. The stop for 9 UBC will move to the other side of Commercial Drive, near Scotiabank, and 99 B-Line (UBC) passengers will board in front of the station entrance.

We thank you for your patience as we complete these much-needed upgrades to Commercial–Broadway Station!

Construction update

Over the September 30 and October 1 weekend, crews successfully lifted into place the steel frame for the new overhead walkway at Commercial–Broadway Station. This is an important milestone in the station upgrade. Watch the time lapse:

More information about the Commercial–Broadway Station upgrades and project benefits can be found at

Modified Millennium Line service the next three weekends

During the affected dates, the Millennium Line will operate between VCC–Clark and Burquitlam stations. A Special SkyTrain Service will operate between Burquitlam and Lafarge Lake–Douglas stations.

Over the next three weekends, Millennium Line customers travelling beyond Burquitlam Station will see modified service while we install wireless infrastructure in the Burquitlam Tunnel, between Burquitlam and Moody Centre stations.

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Rail replacement work begins in the Royal Oak and Edmonds area on Oct. 2

During affected dates and times in the Royal Oak and Edmonds area, Expo Line trains will use one track in both directions at Royal Oak and Edmonds stations. Expo Line trains will operate between Waterfront and King George stations.

As part of keeping our system in a state of good repair, we are replacing 5,000 linear metres of running rail at four main locations close to Metrotown, Main Street–Science World, Stadium–Chinatown and Waterfront stations.

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Track changes to SkyTrain’s Expo Line this weekend, Sept. 23–24

Crews install a 60-foot section of curved rail near Main Street–Science World Station back in May 2017.

Are you planning to take the SkyTrain’s Expo Line between 11:30 p.m.  10:30 p.m. on Saturday, September 23 through 3 p.m. on Sunday, September 24? Please plan for an additional 15–20 minutes of travel time as service will be modified for rail replacement work.

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