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Translink Buzzer Blog

Category: State of the System

The I Love Transit 2016 issue of the Buzzer is now on the system

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I Love Transit is back and so is the annual special print Buzzer edition!Bordered

In this issue you will find the Fall Service Changes – for more detailed  information and up-to-date changes visit translink.ca/servicechanges.

Don’t miss the fantastic colouring contest!

Colour the I Love Transit illustration and you will be entered for a chance to win a Monthly Pass!

We will have two draws; one for children under 15 years old and one for adults.

The next issue of the Buzzer, out on September 22, will be a special one as well as we celebrate 20 years of Poetry in Transit!

Happy reading! Pick it up today on the bus, SkyTrain, SeaBus and West Coast Express or you can download it here.

Author: Adrienne Coling

Station upgrade news from Joyce–Collingwood

Joyce

Rendering of what the station will look like when the upgrades project is complete

As you may well know, upgrades to Joyce–Collingwood Station are underway!

The upgrades will improve accessibility, capacity, safety and security at the fourth busiest Expo Line Station outside of Downtown Vancouver.

Project benefits

  • New elevator and up and down escalators in the east stationhouse
  • Improved station design with better lighting and visibility
  • Better integration with the community for easier SkyTrain connections

Project update

  • The majority of ground-level demolition work is now complete.
  • Installation of concrete columns and footings to support the new east stationhouse is ongoing.
  • Painting work has begun.

Upcoming work

On July 24, 2016, construction crews are switching out the power source at the station. During this time, several bus stops will be relocated from 5:30 p.m. to end of service to in order to give crews the space they need to work. Signs will be installed at the bus loop to direct customers to their stop. Escalators and elevators will also be out of service during this time.

Below is a summary of what customers can expect at the station over the coming months:

  • The east entrance will remain closed until upgrades are complete in fall 2017, when the project is expected to be complete.
  • Steel and roofing work is expected to begin later this summer.
  • Noise associated with large construction projects, including nighttime work with varying levels of noise while trains are not operating will continue.

Thank you for your patience as we complete these much-needed upgrades to the Joyce–Collingwood Station and stay tuned for additional updates throughout the project.

Contact Us

Have questions? We’re here to listen!

Customer Information: 604.953.3333
Monday to Friday: 5:30 a.m. to 12:30 a.m.
Saturday and Sunday: 6:30 a.m. to 11:30 p.m.

Overnight Station Upgrade Customer Service: 1.866.979.0930
Monday to Friday: 12:30 a.m. to 5:30 a.m.
Saturday and Sunday: 11:30 p.m. to 6:30 a.m.

For more information visit:
translink.ca/joyce

Author: Jennifer Morland

Update to the C9 route this September 5, 2016

The updated C9 route as of September 5, 2016

The updated C9 route as of September 5, 2016

 

New Westminster residents will see a slight change in their C9 community shuttle route starting September 5, 2016.

This shuttle currently runs on a temporary route, which primarily runs along Columbia Street as it travels between Lougheed Station and New Westminster Station. It makes one diversion along Richmond Street, turning into Jamieson Court before returning to Columbia Street.

On September 5th the C9 will turn off of Columbia Street and run along a portion Cumberland and Richmond Street, with stops at Richmond and Cumberland and on Richmond at Miner Street. Service on Jamieson Court will continue.

For a larger view, check the .pdf.

CMBC attends provincially-led earthquake and tsunami response exercise

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Jon Arason, Emergency Management & Business Continuity Advisor and Stephen Shimek, Manager, Safety & Emergency Management

Always be prepared. It’s not just the boy scout’s motto!

Being prepared in an event of an emergency is important at home, at work AND on transit.

CMBC recently attended a response preparedness exercise put on by the province as to how this region could handle a larger earthquake and subsequent tsunami and how transit could help.

Living in the Pacific Northwest, we’ve often read that our beautiful province is at risk for a devastating earthquake followed by a tsunami. Given this knowledge, creating a professional disaster-response plan is not only important, but necessary.

Recognized as an organization that consistently ensures the safety and security of its staff and customers, CMBC recently took part in Exercise Coastal Response (June 7-10), the first-ever provincially-led earthquake and tsunami response exercise.

Based on a magnitude 9.0 earthquake and subsequent tsunami, the event included real-time simulation activities, focusing on what steps the province and its partners would take following such a catastrophic disturbance.

While in attendance at the South West Provincial Regional Emergency Operations Centre on day three of the event, CMBC’s Stephen Shimek (Manager, Safety & Emergency Management) and Jon Arason (Emergency Management & Business Continuity Advisor) shared important information with their colleagues.

“At the start of it,” said Shimek, “they didn’t realize what services we could provide. As we talked through it, they realized how much of an asset we are in any event like this, providing a multitude of different services, including bus shelters and transportation.”20160609_114725resize

“We became one of the partners in the exercise,” said Shimek, “having a critical role as an organization that can provide support during an earthquake event.”
The real value, according to both employees, was sharing essential information. “We needed to give them updated contact info for TransLink and the bus company,” said Arason, “as well as clarify what our role during a disaster would be.”

Not considered first responders, CMBC’s attendees emphasized what the organization is focused on. “We’re more than willing to help as a company,” said Arason, “we have a great track record of doing that, but we need to protect our staff, our riders, and we need to protect our assets.”

During one of the exercises, the organizers declared a provincial state of emergency, allowing them to provide further instructions to their partners, which include CMBC and TransLink. This prompted Arason, who referred to the post-disaster reality of fuel shortage and being short-staffed, to advise the province that the organization would need to manage itself first. “Once we know (we’re) safe, we’ll be rendering whatever assistance we can.”

Preparing for their own similar-type exercise this fall, Shimek and Arason agree there was an important takeaway from Exercise Coastal Response. “It reinforce(d) the fact that in order for us to support the city and the Lower Mainland, we have to be prepared ourselves, making sure that our own EOC (Emergency Operations Centre) is up and running and functional.”

Author: Kim Van Haren

The June 2016 issue of the Buzzer is now on the system

Much of this issue is dedicated to summer service changes. Print Buzzer front

Which means more service for popular summer destination routes! Woot!

Also in this issue, we invite you to attend Pattullo Bridge Replacement consultation events in person and online.

There is a reminder to take the Fare Review Survey before June 30 as well as a call out for YOU to become part of the team as a bus operator!

Of course, we still have our favourites – Contest Corner, Back Issues and Coming Events.

Happy reading! Pick it up today on the bus, SkyTrain, SeaBus and West Coast Express or you can download it here.

Author: Adrienne Coling

Late night SkyTrain single tracking resumes June 12

Vehicle-on-track

Single tracking will run from June 12 into fall 2016

Beginning June 12 and continuing into the fall, SkyTrain will single track at several stations, primarily during late night hours, due to maintenance work and system upgrades.

Riders should plan on up to 20 minutes of extra travel time during these single tracking events.

Need a refresher as to what single tracking is and why its needed?

I’ve got your back!

Single tracking is when we run trains in both directions over a single piece of track. It’s like taking a two-lane road down to one lane and having a signal or flag, person regulating traffic in the remaining lane so it only flows in one direction at a time. – Ian Fisher, BCRTC

In fact, many railways operate this way where they do not have two tracks to use.

We use single tracking to give crews time to perform necessary work on one track while we keep the other track open for service.

Single tracking – stations and dates:

  • Metrotown and Patterson stations (June 12-16, 24-25): Allow 10-20 minutes, Millennium Line operates VCC-Clark – Columbia only
  • Columbia and Scott Road stations (June 21-23, 26-28): Allow 5-10 minutes
  • Columbia and New Westminster stations (June 29-30, July 3-7): Allow 5-10 minutes

Work has been scheduled to avoid large events, such as concerts, sporting events and community celebrations.

You can learn lots more about single tracking from our interview with BCRTC last fall.

Thank you for your patience while we perform upgrades and important maintenance work to the system.

For information on the service impacts visit translink.ca,
check our Transit Alerts, follow TransLink on Twitter
or call Transit Information and Customer Feedback at 604-953-3333.

Author: Adrienne Coling

Join us for TransLink’s AGM on June 23, 2016

AGM-Facebook-FINAL-V2

Each year, TransLink holds our Annual General Meeting (AGM).

The AGM is where TransLink and its operating companies review highlights of the past year in transit from financial to operational milestones, our latest Annual Report and a whole lot more.

We also open the floor to questions from riders and community members just like you!

Our June Open Board Meeting will follow the AGM after a brief break.

Details:

June 23, 2016
Annual General Meeting
9:00 – 9:45 a.m.
Open Board Meeting 10:00 a.m. – 12:30 p.m.
TransLink Head Office
400-287 Nelson’s Court, New Westminster

 Unable to attend? Not to worry!
Both events will be filmed and available on translink.ca.

**UPDATE**

TransLink 2015 Annual General Meeting

You can also review our AGM videos for the past give years here.

Author: Adrienne Coling

It’s time to talk about transit fares

Regular blog readers have been asking about this for years and we’re super excited to announce we’re looking at our transit fares again!

Over the years, the transit system in Metro Vancouver has grown into a diverse and expansive network that now provides nearly one million rides every day. But since 1984, one thing hasn’t changed much.

With the rollout of Compass, we now have new tools to create a fare system that provides a better customer experience.

What do you like about the current fare system? What would you change? As part of the first of four phases in the TransLink Transit Fare review, we want to hear what’s important to you.

As you know, our current fare system is made up of six core components that determine how much you pay to use transit in Metro Vancouver.

  • Distance travelled
  • Transit service
  • Time of travel
  • Fare product
  • Customer group
  • Journey time

In the Fare Review, everything is on table — don’t take anything for granted and get ready to share your opinions.

Take the survey between May 24 and June 30, 2016 at translink.ca/farereview and have your say on how to improve the transit fare system.

History of Fare Systems

As noted in our 125 Years of Transit series, Vancouver’s first public transit vehicle was an electric streetcar that rolled down Main Street for the first time in 1890. Soon, it was transporting Vancouver’s early residents and visitors along nine kilometres of track throughout the city. A few months later, an expansion line was opened to New Westminster.

From its earliest days, public transit in Metro Vancouver has focused on crossing municipal boundaries to connect the region. After nearly 100 years of experimenting with zones and boundaries, in 1984 a three-zone fare structure similar to the one we have today was created. From one flat fare for all trips to over 100 fares to choose from, our transit system has tried it all.

1958: 100 Fare options

1958: An 11- zone system is introduced with 100 different fare options based on where your trip starts and ends

1958: An 11- zone system is introduced with 100 different fare options based on where your trip starts and ends

Read more »

Sign, sign, everywhere a sign… New bus stop signs, that is!

Say hello to your new bus stop signs!

Say hello to your new bus stop signs!

Late last year we mentioned how some bus stop signs around Surrey Central were getting a new look.

Now, you may have noticed that these new signs are popping up at bus stops across the region!

That’s because they will become the new bus stop standard for TransLink.

TIPs

Transit Information Panel

As current signs come to the end of their lives, we will be switching all of our bus stop signage across the region to mirror the new look.

The new signs include the “T” for transit, route numbers, Next Bus information and the bay number are placed in prominent locations.

To differentiate from regular bus service, B-Line information will be highlighted in orange and NightBus in navy blue. Plus, they are reflective and easily seen at night!

The best part is really the fact each new sign will list EVERY route at that stop. No more wondering if you’re waiting in the right place, just check the sign!

Another change you may start to see is the end of infotubes at bus stops where they exist and the installation of Transit Information Panels (TIPs).

The new TIPs bump up the font of the scheduled times, include the stop number as well as the recognizable “T” for transit.

The hardware used is much more durable than the old infotubes, which makes them longer lasting and more cost effective.

Thirty-six stops in downtown Vancouver have been updated with these awesome TIPs!

Next up is Surrey City Centre starting mid-May. The rest of the infotube stops will be updated throughout this year.

Author: Adrienne Coling

TransLink in the Media: TransLink CEO, Kevin Desmond, speaks with the media

Kevin Desmond has only been at the CEO of TransLink job for six weeks, but he’s already done a host of media interviews and events.

Last week he addressed media after speaking at the Greater Vancouver Board of Trade Transportation Summit (audio below).


Next up was the Lynda Steele Show on CKNW (Video above) follow by On the Coast on CBC Radio One for a ride on the 99 B-Line and more with Stephen Quinn yesterday (Skip to 2:06:30 to hear Kevin and Stephen).

 

UPDATE: Kevin was also on Global News! (May 5, 2016)

We’re sure Kevin will be doing more media in the future and we’ll keep sharing them with you.

Update: Joyce–Collingwood station upgrades

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Joyce–Collingwood Station at Joyce St and Vanness Ave

If you use Joyce–Collingwood SkyTrain station as much as the rest of the region (it’s the fourth busiest station outside of downtown, you know!) you may have noticed that upgrade construction has begun!

So, what does this improved design give you?

Upgrades include a new elevator, up and down escalators in the East stationhouse, better lighting and visibility and better integration of the transit system into the Joyce–Collingwood community.

Project status

Beginning May 7, the east station entrance will close and work will begin to construct a new elevator and up and down escalators.

The east entrance will remain closed until upgrades are complete in fall 2017, when the project is expected to be complete.

What to expect

Our top priority is the safety of the public, passengers, employees and contractors.

Due to the nature of construction activity, we recognize there will be impacts to the public, including noise, traffic impacts and changes to SkyTrain service and station access.

Below is a summary of what customers can expect during this upgrade work:

  • During this time, customers can access the station through the west station entrance on the other side of Joyce Street.
  • Customers will be able to use the new temporary staircase to exit east stationhouse (exit only, no entry access permitted).
  • Signs will be in place to direct customers to appropriate entrances and exits.
  • Noise associated with large construction projects, including nighttime work with varying levels of noise while trains are not operating will continue.

Thank you for your patience as we complete these much-needed upgrades to the Joyce–Collingwood Station.

Got questions? We’re here to listen!

Customer Service: 604.953.3333
Monday to Friday: 4 a.m. to 12:30 a.m.
Saturday and Sunday: 6:30 a.m. to 11:30 p.m.
Overnight Station Upgrade Customer Service: 1.866.979.0930
Monday to Friday: 12:30 a.m. to 4 a.m.
Saturday and Sunday: 11:30 p.m. to 6:30 a.m.

For more information visit: www.translink.ca/joyce or www.translink.ca/customerservice.

Author: Jordan Keim

Compass update following our full Compass roll out

Compass has arrived and it’s fully rolled out! And last Thursday TransLink CEO, Kevin Desmond, held a Compass update at TransLink Headquarters.

Above is the recorder of our live Periscope of the event. If you’d like to see the online comments (including hearts!) and answers, you can see them on our Katch of the Periscope.

For all you number crunchers out there, here are the latest Compass numbers!

  • 800,000 customers using a Compass Card on a regular basis.

  • 94% of journeys on our system are made with a Compass Card or Ticket.

  • More than 1.3 million taps are recorded every weekday.

  • 149,000 people loaded an April Monthly Pass to their Compass Card.

  • Approximately 363,000 Compass Cards are registered (46%).

  • Approximately 91,000 customers have signed up for AutoLoad.

Upcoming special events: April 16 to 20, 2016

Harminder Sidhu - who competed in the Sun Run with our CMBC team

Harminder Sidhu – who competed in the Sun Run with our CMBC team

To accommodate upcoming special events, we will be adjusting services to help our customers get where they need to go.

  • Saturday, April 16Vancouver Vaisakhi Parade; bus route detours in effect from 10 a.m. to 6 p.m.
  • Sunday, April 17Vancouver Sun Run; SeaBus and SkyTrain services will begin earlier and bus detours are in effect from the first bus until 2 p.m.
  • Wednesday, April 20 – Vancouver 420;  bus route detours in effect from 9 a.m. to 12 a.m

Ongoing construction will continue on the City of Vancouver’s Burrard Corridor Project, so please allow extra travel time if commuting over the Burrard Bridge.

Customers are encouraged to check the trip planner and know before they go!

For transit service information including bus re-routes during this weekend’s events or ongoing construction, sign up for Transit Alerts at translink.ca/alerts, visit our events page,          follow @TransLink or call 604.953.3333.

Author: Jordan Keim 

Participate in the 2016 International Bus Benchmarking Group survey

Take the survey for CMBC from April 4–May 1

Take the survey for CMBC April 4–May 1

Do you have thoughts about CMBC service you want to share?

Now is your chance to weigh in, on an international scale, and help us improve our bus service!

The International Bus Benchmarking Group (IBBG) is an association that compares experiences, performance, identifies best practices and allows participating transit organizations to learn from others in the group in order to improve performance on their own systems.

They do this by surveys completed by riders in these urban areas.

That means YOU!

You can take the 2016 IBBG Customer Satisfaction Survey for CMBC to help us improve our service across the region!

The survey will be available from April 4 to May 1.

Be sure to check out a quick interview we did last year with Associate Director of the Bus Benchmarking, Mark Trompet (below).

FYI – The members of the IBBG are:

Author: Adrienne Coling

The April 2016 issue of the Buzzer is now on the system

Much of this issue is dedicated to spring service changes.

There’s also an update about full fare gate closures starting on April 4.

imageedit_5_4412239644Transit Network Review consultation last fall and news about the Pattullo Bridge Rehabilitation Project.

As always, we have our favourites – Contest Corner, Back Issues and Coming Events!

Happy reading! Pick it up today on the bus, SkyTrain, SeaBus and West Coast Express or you can download it here.

Author: Adrienne Coling