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Translink Buzzer Blog

Category: Survey

Take the SkyTrain survey, April 24–May 21, 2017

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BCRTC (SkyTrain) has joined the Nova benchmarking group that is operated by the Imperial College in London.

This group is sister to the benchmarking bus group (IBBG) of which CMBC is a member. The purpose of these groups is to share experiences, compare performance, identify best practices and learn from one another in order to improve performance.

Much like the IBBG survey, this survey looks at overall customer satisfaction, service quality, performance and more!

Members of the Nova benchmarking group:

Your feedback is very important and this is a perfect opportunity to weigh in on the SkyTrain service.

The survey will be available from April 24 until May 21, 2017.

CLICK HERE TO TAKE THE SURVEY!

Author: Adrienne Coling

The Transit Network Review is back and we want to hear from you!

Transit Network Review

The Transit Network Review is part of an ongoing process where TransLink takes a look at the transit network to identify service changes that will better meet the needs of customers and increase ridership.

With the 10-Year Vision in full swing, providing service improvements across the network in the coming months and years, we have an opportunity to deliver on more and better services for our riders, across Metro Vancouver.

The last review was in 2015 where we went out to the public for extensive consultation resulting in 12,000 completed surveys leading to 85 service changes.

The majority of these changes were implemented when the Evergreen Extension opened in December 2016.

Now, we’re back again looking at different service areas – Silver Valley, Clayton Heights, Morgan Creek communities, as well as Port Coquitlam-South Coquitlam.

Focus for the 2017 Review:

  • Delivering Service in new areas
    • Proposed transit network changes that will provide new service to areas that do not currently have service, or have limited service, including:
      • Proposed new 733 Bryant/Haney Place/Pt Haney Station
      • Proposed new 741 Anderson Creek/Haney Place/Pt Haney Station
      • Proposed new 372 Clayton Heights/Langley Centre
      • C53 Cranley/White Rock Centre
      • 354 White Rock South/ White Rock Centre/Bridgeport Station
  • Improving existing routes to better connect to key destinations
    • Develop options to improve the 159 and 169 routes.

Get involved!

You can get involved two ways: complete the online survey or attend one of our open houses.

The survey will run from February 14, 2017 until March 6, 2017.

You can find more information about the Transit Network Review at translink.ca/networkreview.

Author: Adrienne Coling

Take the Transit Alerts survey today!

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Thousands of our riders look to Transit Alerts to learn about service issues, detours and more.

Whether you use our website or get SMS text notifications, these alerts help riders make important decisions about their transit trips.

Customers want to get timely, useful and accurate alerts that affect their commutes and to make our alerts service even better, we want to hear from you!

Until November 30, 2016, we’re collecting feedback about how our customers use and access transit alerts.

Your feedback will help us improve Transit Alerts to keep riders informed, allow riders to plan ahead more efficiently and help riders find alternative routes when necessary.

Take the survey at translink.ca/alertsurvey.

Looking to sign up for SMS text message or email Transit Alerts? Register here.

Author: Adrienne Coling