Comments on: Get your transit alerts by text or e-mail! http://buzzer.translink.ca/index.php/2010/01/get-your-transit-alerts-by-text-or-e-mail/ Sat, 11 Feb 2012 23:26:14 +0000 hourly 1 http://wordpress.org/?v=3.0.4 By: Flora http://buzzer.translink.ca/index.php/2010/01/get-your-transit-alerts-by-text-or-e-mail/#comment-125827 Flora Thu, 29 Sep 2011 22:39:34 +0000 http://buzzer.translink.ca/?p=7403#comment-125827 Hi! I've recently changed my transit alerts from email to SMS since I have an unlimited text message plan with Bell Mobility. However, every text alert I get looks like: "donotreply@alerts.translink.ca: (Transit Alert!)" With no actual info, making the service rather unhelpful. Any ideas on why it looks like that? Hi! I’ve recently changed my transit alerts from email to SMS since I have an unlimited text message plan with Bell Mobility. However, every text alert I get looks like:

“donotreply@alerts.translink.ca:
(Transit Alert!)”

With no actual info, making the service rather unhelpful. Any ideas on why it looks like that?

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]]> By: Eric http://buzzer.translink.ca/index.php/2010/01/get-your-transit-alerts-by-text-or-e-mail/#comment-106731 Eric Sat, 13 Nov 2010 23:02:14 +0000 http://buzzer.translink.ca/?p=7403#comment-106731 Thanks for the info Thanks for the info

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]]> By: Jhenifer Pabillano - Buzzer Editor http://buzzer.translink.ca/index.php/2010/01/get-your-transit-alerts-by-text-or-e-mail/#comment-106688 Jhenifer Pabillano - Buzzer Editor Wed, 10 Nov 2010 21:07:28 +0000 http://buzzer.translink.ca/?p=7403#comment-106688 Eric: thanks for the feedback on the passwords, I'll pass it on to our web team. Although, as I'm sure you know, the requirements are to try and ensure passwords are not easy to guess, so I'm not sure how much leeway we really have. (Incidentally, have you noticed how many different standards for passwords there are around the internet in general? Some need both a number and symbol, some don't ALLOW symbols, some even require a capital letter somewhere. As you've alluded to, it's tough to keep a secure password if you can't remember it!) On the topic of accessibility alerts, this is definitely an issue, and our team is working on a way to allow you to opt-in to get those alerts instead of just receiving them by default. That should be around soon---I'll keep you posted when it launches! Eric: thanks for the feedback on the passwords, I’ll pass it on to our web team. Although, as I’m sure you know, the requirements are to try and ensure passwords are not easy to guess, so I’m not sure how much leeway we really have. (Incidentally, have you noticed how many different standards for passwords there are around the internet in general? Some need both a number and symbol, some don’t ALLOW symbols, some even require a capital letter somewhere. As you’ve alluded to, it’s tough to keep a secure password if you can’t remember it!)

On the topic of accessibility alerts, this is definitely an issue, and our team is working on a way to allow you to opt-in to get those alerts instead of just receiving them by default. That should be around soon—I’ll keep you posted when it launches!

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]]> By: Eric http://buzzer.translink.ca/index.php/2010/01/get-your-transit-alerts-by-text-or-e-mail/#comment-106687 Eric Wed, 10 Nov 2010 20:50:23 +0000 http://buzzer.translink.ca/?p=7403#comment-106687 A couple of things: 1) The password requirements seem needlessly complicated and kind of annoying. being something i wouldn't check very often, i'll probably have to use the 'Forgot Password' link any time I want to change my settings on here. 2) Is there any way to include the skytrain alerts without getting accessibility alerts? I don't need daily alerts telling me about elevator/escalator maintenance. A couple of things:

1) The password requirements seem needlessly complicated and kind of annoying. being something i wouldn’t check very often, i’ll probably have to use the ‘Forgot Password’ link any time I want to change my settings on here.

2) Is there any way to include the skytrain alerts without getting accessibility alerts? I don’t need daily alerts telling me about elevator/escalator maintenance.

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]]> By: Jhenifer Pabillano - Buzzer Editor http://buzzer.translink.ca/index.php/2010/01/get-your-transit-alerts-by-text-or-e-mail/#comment-106566 Jhenifer Pabillano - Buzzer Editor Wed, 03 Nov 2010 17:36:13 +0000 http://buzzer.translink.ca/?p=7403#comment-106566 Heather: Oh look, the answer came back already! As Paul C suggested, you need to have a password with "a minimum of 8 characters, at least 1 non alpha numeric character, and at least 1 numeric character". Non-alpha numeric means a symbol, like “!” or “#”. In other words, you need BOTH a number and a symbol in your password, and the whole thing must be 8 characters or longer. So something like "trans$8link" would work, but "tran$link" or "translink8" would not. Hope this helps! Heather: Oh look, the answer came back already! As Paul C suggested, you need to have a password with “a minimum of 8 characters, at least 1 non alpha numeric character, and at least 1 numeric character”. Non-alpha numeric means a symbol, like “!” or “#”.

In other words, you need BOTH a number and a symbol in your password, and the whole thing must be 8 characters or longer. So something like “trans$8link” would work, but “tran$link” or “translink8″ would not.

Hope this helps!

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]]> By: Jhenifer Pabillano - Buzzer Editor http://buzzer.translink.ca/index.php/2010/01/get-your-transit-alerts-by-text-or-e-mail/#comment-106565 Jhenifer Pabillano - Buzzer Editor Wed, 03 Nov 2010 17:29:24 +0000 http://buzzer.translink.ca/?p=7403#comment-106565 Heather: I'm passing your comment on to our web staff to see if they can help you out. Sorry for the confusion over Customer Relations: Customer Relations is actually the division of our transit information call centre that answers more in-depth questions that customers might have --- you can reach them at 604.953.3040, Mon. to Fri. from 8 a.m. - 8 p.m. Heather: I’m passing your comment on to our web staff to see if they can help you out. Sorry for the confusion over Customer Relations: Customer Relations is actually the division of our transit information call centre that answers more in-depth questions that customers might have — you can reach them at 604.953.3040, Mon. to Fri. from 8 a.m. – 8 p.m.

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]]> By: Paul C, Vancouver http://buzzer.translink.ca/index.php/2010/01/get-your-transit-alerts-by-text-or-e-mail/#comment-106443 Paul C, Vancouver Sun, 31 Oct 2010 19:45:47 +0000 http://buzzer.translink.ca/?p=7403#comment-106443 @Heather Have you tried creating a password with at least one numerical character and one non alphanumerical character. That is how my is created. Example would be trans$8link @Heather

Have you tried creating a password with at least one numerical character and one non alphanumerical character. That is how my is created. Example would be trans$8link

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]]> By: Heather Lee http://buzzer.translink.ca/index.php/2010/01/get-your-transit-alerts-by-text-or-e-mail/#comment-106441 Heather Lee Sun, 31 Oct 2010 18:42:29 +0000 http://buzzer.translink.ca/?p=7403#comment-106441 Hi there. Have been trying for 24 hours to create an alert profile. Actually 3 of us have been trying to set up a profile and it won't accept any password that we give it. It's supposed to be a minimum of 8 characters. If you use letters, you need at least 1 number, if you use numbers you need at least 1 letter. Have tried many different combinations an 3 separate browsers but it always says that the password isn't following the specified guidelines. Is the system down? I called translink and they have no idea. Told me to call customer relations on Monday. Customer relations? Thanks Hi there. Have been trying for 24 hours to create an alert profile. Actually 3 of us have been trying to set up a profile and it won’t accept any password that we give it. It’s supposed to be a minimum of 8 characters. If you use letters, you need at least 1 number, if you use numbers you need at least 1 letter. Have tried many different combinations an 3 separate browsers but it always says that the password isn’t following the specified guidelines. Is the system down? I called translink and they have no idea. Told me to call customer relations on Monday. Customer relations?

Thanks

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]]> By: The Buzzer blog » Reminder: Paralympic Games opening ceremonies, Friday March 12 http://buzzer.translink.ca/index.php/2010/01/get-your-transit-alerts-by-text-or-e-mail/#comment-51016 The Buzzer blog » Reminder: Paralympic Games opening ceremonies, Friday March 12 Fri, 12 Mar 2010 17:01:17 +0000 http://buzzer.translink.ca/?p=7403#comment-51016 [...] the TransLink Twitter account for real-time service updates during the Paralympics! You can also sign up for alerts to be delivered to you via e-mail or text message. See this post for even more ways to get transit [...] [...] the TransLink Twitter account for real-time service updates during the Paralympics! You can also sign up for alerts to be delivered to you via e-mail or text message. See this post for even more ways to get transit [...]

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]]> By: The Buzzer blog » Transit service for the Paralympic Games, Fri Mar 12 to Sat Mar 21 http://buzzer.translink.ca/index.php/2010/01/get-your-transit-alerts-by-text-or-e-mail/#comment-50442 The Buzzer blog » Transit service for the Paralympic Games, Fri Mar 12 to Sat Mar 21 Wed, 10 Mar 2010 20:01:14 +0000 http://buzzer.translink.ca/?p=7403#comment-50442 [...] the TransLink Twitter account for real-time service updates during the Paralympics! You can also sign up for alerts to be delivered to you via e-mail or text message. See this post for even more ways to get transit [...] [...] the TransLink Twitter account for real-time service updates during the Paralympics! You can also sign up for alerts to be delivered to you via e-mail or text message. See this post for even more ways to get transit [...]

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