Regional Transportation Commissioner wants your input on fare increases

If you hadn’t heard yet, TransLink’s Regional Transportation Commissioner is seeking feedback on the proposed fare increases for April 2010.

Visit the Commission’s website to find out how to share your feedback on the proposed YVR AddFare and the proposed fare increases.

If you’re curious, the Regional Transportation Commissioner plays an independent advisory and approval role in our governance structure. Here’s a diagram showing how his role relates to the Board and others.

Regional Transportation Commissioner weighs in on our 10-Year Plan

Lots of info posts today… hope you can handle one more!

Martin Crilly, TransLink’s Regional Transportation Commissioner, has come back with his evaluation of our 2010 10-Year Plan and supplements.

Check out a summary of his review, which links to the full 38-page PDF report.

If you don’t know, the Regional Transportation Commissioner plays an independent advisory and approval role in TransLink’s governance structure. This diagram describes how his role relates to the Board and others.

For some context, here’s a past blog post explaining our 2010 10-Year Plan process. The main TransLink site also has a Transportation Planning explanation.

The next step is for the 10-Year Plan to be evaluated and decided on by the Mayor’s Council in October.

The main TransLink website also has more on our governance and board structure, including meeting times, minutes, bylaws and more.

Regional Commissioner approves TransLink’s customer survey and complaints processes, with conditions attached

Martin Crilly, TransLink’s Regional Transportation Commissioner, plays an independent advisory and approval role in TransLink’s governance structure. (Here’s a link with a diagram describing how his role relates to the Board and others.)

Among many things, the Commissioner is responsible for approving of TransLink’s customer complaints processes, and today he made an announcement stating that he’s approving of those processes, with a few conditions attached.

As the press release describes:

Overall, the Commissioner found that TransLink’s current customer survey process enables TransLink to gather meaningful customer feedback and input, and act on it. Mr. Crilly’s approval order also notes that TransLink conducts customer satisfaction surveys more frequently than the statutory minimum of one year, and that its survey process compares favourably with other Canadian transit operators.

The Commissioner’s approval of the current customer complaints process is conditional on TransLink demonstrating over the coming year that it is identifying patterns and trends in customer complaints, reporting them to its respective Boards, and tracking progress in addressing the causes of complaints.

Check out the Commissioner’s website for the full investigation into our complaints processes. (There’s even a 17-page PDF available with immense detail on the complaints structure from all our subsidiaries, if you like detail.)