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Translink Buzzer Blog

Participate in the 2016 International Bus Benchmarking Group survey

Take the survey for CMBC from April 4–May 1

Take the survey for CMBC April 4–May 1

Do you have thoughts about CMBC service you want to share?

Now is your chance to weigh in, on an international scale, and help us improve our bus service!

The International Bus Benchmarking Group (IBBG) is an association that compares experiences, performance, identifies best practices and allows participating transit organizations to learn from others in the group in order to improve performance on their own systems.

They do this by surveys completed by riders in these urban areas.

That means YOU!

You can take the 2016 IBBG Customer Satisfaction Survey for CMBC to help us improve our service across the region!

The survey will be available from April 4 to May 1.

Be sure to check out a quick interview we did last year with Associate Director of the Bus Benchmarking, Mark Trompet (below).

FYI – The members of the IBBG are:

Author: Adrienne Coling

Fare gates are closing today!

Group photo

Keep an eye out for these friendly people helping out riders with Compass this week

“On with the show, this is it!”

The big day has arrived and all of the Compass fare gates are closing!

Top 5 - Compass

Compass tips for riders

Starting today, April 4, you’ll see closures starting on the Millennium and Canada Line, then the Expo Line stations throughout the week.

By April 8, all gates at SeaBus and SkyTrain (which includes Canada Line) stations will be fully closed and customers will need a Compass Card or Compass Ticket to pass through fare gates and travel on SkyTrain and SeaBus.

There will be extra staff on hand at fare gate entrances to help customers during this week.

The social media team, along with our communications department colleagues, will be decked out in our finest Compass blue gear at stations across the region to help riders make this adjustment.

Remember! With Compass, customers can travel and seamlessly transfer across the TransLink network with a single Compass card/ticket while enjoying benefits like AutoLoad and balance protection.

For more information, head to
To order a Compass Card online or register you card, visit
For a convenient, one-stop source for customer questions and answers,

Author: Adrienne Coling

The April 2016 issue of the Buzzer is now on the system

Much of this issue is dedicated to spring service changes.

There’s also an update about full fare gate closures starting on April 4.

imageedit_5_4412239644Transit Network Review consultation last fall and news about the Pattullo Bridge Rehabilitation Project.

As always, we have our favourites – Contest Corner, Back Issues and Coming Events!

Happy reading! Pick it up today on the bus, SkyTrain, SeaBus and West Coast Express or you can download it here.

Author: Adrienne Coling

Be a SkyTrain VIP!

velvet rope

See what lies behind the velvet rope with SkyTrain VIP

We are so happy to introduce our brand new SkyTrain VIP service.

Up until now, SkyTrain seats have been first come, first serve.

But starting today, April 1st, you can reserve a spot in the first train car and experience the luxury of pre-warmed seats, personalized neck pillows and complimentary on-board spa treatments.

Be the first to enjoy the view while riding in style.

The cost? Only $18.99 a ride!

Proceeds will go to transforming the Vancouver Transit Centre into a crow sanctuary for Canuck.

Author: Adrienne Coling

Links and Tidbits – March 31, 2016

Links and tidbits is our semi-regular roundup of interesting fodder about transportation from the last few weeks or so. If you have links to contribute, put them in the comments, or email us.

Bus stop

Spaarne Hospital bus station, Netherlands, NIO Architecten

»   See more of great bus stop and station designs like this ^^ in the best of 2016 list.

»   Transit in BC celebrated a birthday on February 22. Bon anniversaire!

»   Speaking of birthdays, a very happy one to the TTC subway on March 30!

»   What is it about bus operators? Such kind and generous people seem to find their way to these jobs.

»   Canadian transit made the news in New York! Except it’s about a bus being hijacked… and the perpetrator making the driver take him to Tim Hortons now dubbed as “the most Canadian crime ever.”

»   Temple’s basketball team hopped on the subway to head to their NCAA tourny game. And this isn’t the first time!

»   Tricky twins ^^ play a time travel prank in a NYC subway car.

»   Get your specs out to look at all the details on the world’s most complex subway maps!

»   All the railroads from the mid-Atlantic in 1921 fancily fashioned into one subway-style map.

»   Is navigating transportation systems in very large cities too difficult for humans? Researchers say it could be!

»   A woman named Elizabeth Line in NYC. The Elizabeth Line unveiled in London. #elizabethline trending…Yep! I can see how this could be confusing!

» London is working on emergency preparedness on their transit system with Europe’s largest-ever disaster training exercise where they needed to recreate a London Underground station! Check out a time lapse video of the building below.

»   The US Department of Transportation wants to build a National Transit Map from open transit data collected across the country.

»   Scratch and sniff stickers in the subway? This woman is trying to highlight a bigger issue on mass transit by enticing rider’s senses with pleasant smells!

»   Ad free, creative and beautiful. Three ways to describe the new U-Bahn line in Düsseldorf.

»   Street kitty cat was saved from a Bronx subway and now dubbed “Subway Dunford”. As the reporter says, this is magnifi-cat! (I had to, I’m sorry)

Full bus

Full bus? Just bring your own seat and sit on top! (please do NOT actually do this!)

»   Mind your P’s and Q’s on Edmonton Transit and you could win with their new Thank you Thursdays campaign.

»   Is the GoToo the next wave of transit? What do you think of the customizable idea?

»   Check out this eerie optical illusion that’s created by reflection on the London Underground.

» Do you have a favourite subway movie moment? This list claims to showcase the best. What would you add? Mine is below (disclaimer: I know it’s technically not the subway!)

»   Another “Don’t read if you’re a germaphobe!” post! I’ll summarize: A New York City subway handrail is akin to shaking 10K people’s hands.

»   Seattle transit riders can rejoice as a shiny new subway extension to U-dub opens!

»   Travelling to the US? Check out this list of the cities with the best public transit and you can become a transit commuter expert!

»   When a NYC subway car comes to the end of its life, it’s time for it to swim with the fishes. No, seriously!

»   Wondering where some of our old assets have gone? Check this out!

Author: Adrienne Coling

Spring into Service Changes!

You know the drill!

Four times a year (spring, summer, fall and winter), we adjust transit service across the region to make our network more efficient and provide service where it is needed most.

This spring’s service changes are extra exciting!

Why you might ask?

Because we are implementing changes that were consulted on during the 2015 Transit Network Review.

Highlights of the 2016 spring service changes include: 

  • Seasonal service changes on routes serving post-secondary institutions to reflect decreased demand following the completion of the winter semester and through the spring/summer months.
  • An additional bus service on routes 104, 340, 388 and 410 to increase service reliability and reduce congestion associated with the Pattullo Bridge Rehabilitation Project.
  • Service changes to community shuttles C3, C4, C8, C9, C19 and C20 in New Westminster and Vancouver-UBC as recommended in the 2015 Transit Network Review. These changes increase service reliability, reduce overcrowding and improve direct connections to key destinations.

Want to know more information? Check out the upcoming print Buzzer, our service changes page and all of the recommendations in the Transit Network Review.

How else can you stay in touch? Sign up for Transit Alerts at, visit, follow @TransLink or call Customer Service at 604.953.3333.

Author: Jordan Keim

The Transit Network Review report

Thank you for participating in the Transit Network Consultation!

Thank you for participating in the Transit Network Consultation!

The 2015 Transit Network Consultation ran from October 13 through November 6, 2015.

You remember!

Did you know that this was the largest transit service consultation in TransLink history?

We received 12,017 completed surveys (plus hundreds of letters and emails) from riders like you!

Overall, 60 per cent of respondents supported or strongly supported the proposed changes.

Here are some of the highlights of the packages proposed:

Recommendation highlights

  • Create a B-Line along Hastings
  • Improve travel time and reliability along the 49
  • Implement a number of changes to provide new connections to the Evergreen Extension
  • Increase reliability and travel time for passengers travelling to and from ferry services
  • Introduce new service areas in South of Fraser on the 501 and 595
  • Improve the efficiency of NightBus services

There were 85 routes that were bundled into service change packages.

We will start to make the changes to 26 of the 30 route packages that were up for consultation this spring with our regular service changes.

The remaining 14 route packages will be modified to address concerns raised during the consultation process.

You can find all recommendations can be found on our website.

All spring service changes will go into effect on April 11, 2016.

Author: Adrienne Coling

Bus stop changes to Richmond-Brighouse Station


Bus stops and bay assignments will be temporarily changing at Richmond–Brighouse Station on Canada Line


As of Monday, June 27, 2016 the temporary relocation of the bus stops at this station will be returning to their original spots.

The City of Richmond is conducting work on the plaza by the entrance to Richmond-Brighouse Station.

The work begins on March 28, 2016 and is expected to last several months.

During this time, SkyTrain and bus service will continue to run as scheduled but station access will be partially impacted and some bus stops and bay assignments will shift.

What to expect

Effective March 28, until the end of May, the following bus stops and bays will be shifted along No. 3 Rd:

  • Bay 2 will be moved to the current location of Bay 3
  • Bay 3 will move to the other side of Saba Road and temporarily replace bus stop #56452
  • Bay 3 will serve the same bus routes as before and will now include the C96 and N10 previous serviced by stop # 56452.
  • Signs will be installed at bus stops and the station entrance to direct customers to the correct locations

We thank our passengers for their patience while the renovations to the plaza by the entrance to Richmond-Brighouse Station are completed.

Author: Jennifer Morland

2016 Holiday Transit Service for Good Friday & Easter Monday


The social team will be back on Tuesday!

Easter weekend is upon us!

Tomorrow is Good Friday and that means transit will be running on Sunday/Holiday service for bus, SkyTrain and SeaBus, West Coast will not be running.

Don’t forget! Friday is a statutory holiday so you only need a one-zone fare to travel across all zones!

Monday, March 28, 2015, is Easter Monday.

That means bus service will be operating on a modified weekday schedule and regular fares apply.

However, there’s reduced AM and PM peak period service for SkyTrain. SeaBus will operate regular weekday schedules. West Coast Express will be running trains W1, W3 and W5 westbound and E1, E3 and E5 eastbound. TrainBus will operate its regular weekday schedule.

More information can be found on our Holiday Services page.

The social team will also be off for the long weekend, returning on Tuesday, March 29th.

Have a safe and hoppy Easter weekend everyone!

Know before you go!

Use the Trip Planner to check your route and schedule times prior to leaving. Customer Information can be reached at 604.953.3333 or tweet us @TransLink.

Are you planning on taking transit to an Easter event this weekend?
Comment below and let us know where you’re headed!

Author: Sarah Kertcher

TransLink’s next Open Board Meeting is March 30, 2016

imageTransLink invites you to our third Open Board Meeting – the first of 2016!

Attending this meeting gives the general public a chance to see behind-the-scenes on matters relating to TransLink’s mandate and responsibilities

The meeting takes place on Wednesday, March 30th at 9 a.m. to 12 p.m. at TransLink Head Office in New Westminster.

Click here for more information and to apply to speak at the meeting and find the agenda on our website.

You can view the Open Board Meeting in its entirety below.

Author: Adrienne Coling

New Westminster Station upgrades update

East Entrance

The new East entrance to New Westminster Station


After almost a year of station upgrades at New Westminster Station, we’re in the home stretch!


West station entrance fully open with a brand new escalator

With summer 2016 just around the corner there are only a few more months until the New Westminster Station upgrades are complete.

The upgrades to the station will improve accessibility, capacity, safety and security.

Some of the benefits of this construction are the replacement elevator and escalators, improved lighting and signage, glass panels to improve station visibility from street level and better integration with the surrounding community to make it easier to connect to and from the SkyTrain system.


Project status update

Here are some highlights of the work that has taken place over the past few months:

  • East and west entrances opened with upgraded staircases and new escalators.
  • North and south entrances closed and upgrades began.
  • Mesh screens were replaced with new glass panels on platforms.
  • Construction fencing was removed along eastbound and westbound platforms.
  • Installation of permanent lighting in the concourse area began.

What to expect moving forward

Our top priority is the safety of the public, passengers, employees, and contractors.

Due to the nature of construction activity, we recognize there will be impacts to the public, including noise, traffic impacts, and changes to SkyTrain service and station access.

SkyTrain in station

Here you can see where the mesh screens have been replaced by glass panels along the platform

Below is a summary of the short-term work that passengers and neighbours can expect:

  • A partial opening of the south entrance by mid-spring.
  • Work to continue on the installation of the new south entrance elevator.
  • Continued installation of permanent lighting in the concourse.
  • North entrance to remain closed while crews work on staircase and new escalator.
  • Noise associated with large construction projects, including nighttime work with varying levels of noise while trains are not operating will continue.



Thanks for your patience as we complete these much-needed upgrades to New Westminster Station and stay tuned for additional updates throughout the project.

Got questions about the upgrades to New Westminster Station? We’re here to listen:
Customer Service: 604.953.3333
Monday to Friday: 5:30 a.m. to 12:30 a.m.
Saturday and Sunday: 6:30 a.m. to 11:30 p.m.

Overnight Customer Service: 1.866.979.0930
Monday to Friday: 12:30 a.m. to 5:30 a.m.
Saturday and Sunday: 11:30 p.m. to 6:30 a.m.
For more information:

Author: Jordan Keim

You are invited to our Pattullo Bridge information sessions!


Come out to one of our Pattullo Bridge rehabilitation information sessions!

As we mentioned in February, the Pattullo Bridge is in need of repair!

ICYMI! Between April 29 and October 3, 2016, we’re repairing the Pattullo Bridge to keep it safe.

The bridge will remain open with one lane in each direction, with the exception of two nights a week and one weekend a month.

To avoid expected delays of up to 40 minutes, try using the alternatives like transit, carpooling, cycling or taking a different route.

For more information, including closure schedules and trip planning resources, visit

You can also plan on attending one of our information sessions:

Wednesday, March 30, 2016
4 p.m. – 8 p.m.
SFU Surrey
WestStone Group Grand Hall
Messanine level
13450-102nd Avenue

Thursday, March 31, 2016
4 p.m.–8 p.m.
Douglas College
New Westminster
Concourse (atrium) level
700 Royal Avenue

You can find more information on our website.

Author: Adrienne Coling

New poll: How do you carry your Compass Card?

A photo of Instagram user @cherylkwan with her Compass Card in a lanyard

A photo of Instagram user @cherylkwan with her Compass Card in a lanyard

A few weeks ago we re-posted the image above and got lots of comments about how riders carry their Compass Cards and questions about the best ways to carry and tap.

plastic wallet

How do you carry your Compass Card?

Some customers have used sticker sleeves on the back of their smartphones, soft plastic mini-wallets or many simply take the card out of their regular wallet and tap that way.

It’s important to note that carrying your Compass Card on or in your phone case may stop it from tapping correctly.

Some newer smartphones can inhibit a successful tap on the readers. The Compass Card and/or reader won’t harm your phone or vice versa but you may have issues with your tap.

Traditional wallets can cause interference because of your other chip cards held there.

For me, I’m like Cheryl. I like my Compass Card in a plastic case attached to a lanyard so I can quickly find it in either my pocket or bag to tap.

Now, we want to know how YOU carry your Compass Card!

If you have other ideas that work, please comment below after voting!

How do you carry your Compass Card?

  • Wallet (34%, 230 Votes)
  • Phone case (19%, 126 Votes)
  • Loose (15%, 103 Votes)
  • Plastic sleeve (13%, 89 Votes)
  • Lanyard (12%, 78 Votes)
  • Other (6%, 43 Votes)

Total Voters: 669

Author: Adrienne Coling

Burrard Corridor upgrades

Burrard St Bridge


The affected area – City of Vancouver

Over the next 18 months, the City of Vancouver will be doing major upgrades to the Burrard Corridor – from Davie Street to 16th Avenue – which includes necessary structural rehabilitation work on the Burrard Bridge.

Work has commenced between Harwood Street and Pacific Street, where they will be replacing aging water, sewer and road infrastructure and improving safety for all modes at the Burrard–Pacific intersection.

This work will impact bus routes that normally travel on and around the Burrard Bridge.

Affected routes include the 2, 4, 22, 32, 44, 258 & N22.

Please allow extra time if travelling either direction on these routes.

What to expect during construction

  • One travel lane in each direction that will stay open on Burrard Street on the north side
  • Some full road closures on weekends on the South side to allow for major roadwork and final paving
  • Access for cyclist, pedestrian, and motor vehicle over the Burrard Bridge

Click here more information and up-to-date closures.

Throughout the course of the construction, we will monitor service reliability and make service adjustments/changes as necessary.

We thank our passengers for their patience while the City of Vancouver makes these critical upgrades to the Burrard Corridor and bridge.

Authors: Adrienne Coling and Jordan Keim

Meet the TransLink Buskers: Amine

We’re back for another installment of Meet the TransLink Buskers; the new series where we interview and profile your favourite SkyTrain station busking musicians!

Last time we met Nikita and today, classically trained string instrument aficionado, Amine Bouzaher is in the hot seat!

Let’s find out what makes this incredible musician tick!

What do you like about Busking?

I’ve been busking for a years now, starting out at Granville Island doing the indoor acoustic thing. When I found out I could play in high-trafficked transit locations that was enough for me to audition. I love people’s reactions when they really connect with your music, especially when people actually stop and turn around in the middle of a busy day.

How many years have you been playing music?

I’ve been playing music since I was a kid, when my parents paid for piano lessons while I lived in Egypt. It’s pretty funny because my parents never really even played musical instruments or listened to much music that I remember. The first cds they got me were when I was 15, Godsmack, Britney Spears and 50 Cent, quite the combo package… I play violin, guitar, keys, bass and general percussion, all at the same time with a loop pedal when I play gigs actually!

What is your favourite type of music to play? And how about to listen to?

I will listen to almost anything, but I’m not a fan of overly-poppy music, or really heavy bass music that has no melody. These days I’m loving the future bass sound, especially artists like NoMBe, or similarly soully hip-hop inspired tunes like Tom Misch produces. I also really love atmospheric, cinematic music like some of Hans Zimmer and Nikolas Frahm’s movie scores. Oh, and I can’t forget some of the amazing music that is being produced by Japanese producers like Dasuke Tatanabe and Yosi Horikaw!.

All-time favourite song? (I love asking this one!)

Wow. That’s like asking me which sibling is my favourite…(my brother). I think the only way to answer that question, because my taste changes all the time, is to mention the first really good down-tempo song that blew my mind and got me on the musical thought-train I’m on now…Bonobo’s “Days to Come” feat. Andrea Triana.

What can riders passing by expect to hear/see as you perform?

Smiles. A lanky, curly-haired goof-trooper who’s probably shoe-gazing pretty hard. And a lot of looped violin : )

If you see me/hear me playing don’t hesitate to stop and ask questions, I can usually just sit back and let the looper do it’s thing; I always have time for a chat!

What are you up to music-wise beyond busking?

I’m working on an EP produced right at home in my own office-room-conversion studio. Most of the songs are found-sound beats with live-instrumentation and a bunch of keys/synths/basses and such.

Be sure to head on over to SoundCloud to listen to some of Amine’s music!

Stay tuned to the Buzzer blog for more busker fun in the coming months as we profile other artists in the program!

Author: Adrienne Coling