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Translink Buzzer Blog

Vancouver CelticFest is back!

12th Annual St. Patrick's Day Parade begins at 11 a.m. on March 10

12th Annual St. Patrick’s Day Parade begins at 11 a.m. on March 13

Top o’ the mornin’ to ya!

**Fun fact, an appropriate response to that greeting would be, “And the rest of the day to you!”**

CelticFest logo

CelticFest runs from March 10-17

March is here and that means spring is… springing, flowers are blooming and St. Patrick’s Day is fast approaching!

CelticFest is back again this year with many lively, Irish-inspired events to celebrate from March 10 to March 17.

In fact, this is Western Canada’s largest Celtic celebration!

Some of the celebrations include a Celtic village and street market on Granville street March 12 and 13, Celtic musical performances and, of course, the 12th Annual St. Patrick’s Day parade!

The parade starts at 11 a.m. on March 13 will follow the same route as in 2015, beginning on Howe and Davie, proceeding north along Howe to Georgia and ending at Georgia & Granville Streets.

Because of the route, some buses will be re-routed on the day of the parade.

Affected routes include:

004–POWELL/DOWNTOWN/UBC, 005–ROBSON/DOWNTOWN, 006–DAVIE/DOWNTOWN, 007–NANAIMO STN/DUNBAR, 010–GRANVILLE/DOWNTOWN, 014–HASTINGS/UBC, 016–29TH AVENUE STN/ARBUTUS, 020–VICTORIA/DOWNTOWN and 050–WATERFRONT STN/FALSE CREEK SOUTH.

Bus reroutes

Street closures on parade day

Know before you go!

Stay up to date with all transit alerts by visiting translink.ca/alerts or signing up for alerts via SMS text or email.

Plan your trip with our Trip Planner and don’t forget to follow us on Twitter for real time service updates.

For more information on all the festivities surrounding Celtic Fest,
visit celticfestvancouver.com.

Author: Adrienne Coling

Alcuin College students show appreciation for TransLink staff and community

Alcuin College students show appreciation to SeaBus staff at Londsdale Quay

Alcuin College students show appreciation to SeaBus staff at Londsdale Quay

In recognition of the anti-bullying day last week, 70 students and parents from Alcuin College on the North Shore ventured out into the community to complete the first Alcuin Amazing Race!

Their goal was to focus on their antidote to bullying – belonging!

The students wanted to show that it takes all members of a community working together to solve challenges in a neighbourhood.

Student teams created skits, shovelled sand, created centrepieces, picked up litter, handed out paper hearts to pedestrians and shared treats with transit operators.

The students reflections of the day capture the spirit of the event.

“The Alcuin Amazing Race was, AMAZING! I loved seeing everyone’s faces. Everyone was so happy when they got the hearts and candy.  I remember I gave a heart to a homeless man and he started to cry.  My favourite place to visit was the HOpe Centre because it was quiet and we got to plant flowers”. – Mackenzie, Grade 5

“The thing I liked most about the Amazing Race was making new friends. I also liked getting to know other grades and giving out hearts because it made my day and someone else’s day.” – Anika, Grade 5

The SeaBus employees and bus operators were truly touched to be included and loved the enthusiasm of all the students involved.

What a great way to spread the idea of togetherness and inclusion.

Thank you to the students and staff of Alcuin College for including TransLink in this amazing, Amazing Race!

Author: Adrienne Coling

New Customer Information hours begin March 14, 2016

Call 604.953.333 for transit information

Call 604.953.3333 for transit information

In May 2015, Customer Information (CI) – or as you probably know them ^jkd, ^mr, ^ck, ^ah and others – extended their hours to better communicate with transit customers across the system.

The trial was so successful that the extended hours will continue!

Starting on March 14, the new hours of CI are:

Monday to Friday: 5:30 a.m. – 12:30 a.m.
Saturday and Sunday: 6:30 a.m. – 11:30 p.m.

CI works tirelessly to provide updates about service and answer customer’s questions in real time.

So much so, that we have nearly 92,000 followers on Twitter and have tweeted 245,000 times!

Take a look at a few of the tweets from our customers thanking this amazing team!

Twitter CI screengrabs

Have transit questions?
Reach out to the CI team @TransLink on Twitter or call 604.953.333!

Author: Adrienne Coling

Full Compass fare gate closures begin April 4, 2016

All gates closed is coming soon!

All gates closed is coming soon!

Today, 675,000 Compass Cards are in active use, with an average of 1.2 million taps on an average week day!

After months of testing and planning, we are prepared for this next step in rolling out Compass.

Starting April 4, 2016 we will begin closing remaining open fare gates.

By April 8, all gates at SeaBus and SkyTrain (which includes Canada Line) stations will be fully closed and customers will need a Compass Card or Compass Ticket to pass through fare gates and travel on SkyTrain and SeaBus.

Gate closure demonstration at Commercial-Broadway Station today.

During the week of April 4, extra staff will be out on the system to help customers with the transition.

UPDATE: We will have staff at fare gates at all SkyTrain and SeaBus stations to assist these customers. When staff cannot be at stations, one accessible fare gate will remain open so these customers can continue to travel independently. During the period following the closure of fare gates, we will directly engage with these individual customers on the system to better understand their diverse needs.

In March, leading up to the full gate closure, we will continue to test all gates closed at different stations across the system.

**NOTE** During the closure demonstrations, staff will be at the fare gates to assist customers. Bus tickets will not be exchanged, but staff will be on hand to assist them entering the system.

Reminder!

After the full fare gate closure, FareSavers and bus transfers will continue to be valid fare on buses, but customers wishing to transfer to SkyTrain or SeaBus must switch to Compass (card or ticket).

We encourage customers to get ready and switch to Compass before April 4.

With Compass, customers can travel and seamlessly transfer across the TransLink network with a single Compass card/ticket while enjoying benefits like AutoLoad and balance protection.

Compass by the numbers:

  • More than 675,000 customers now have a Compass Card.
  • Approximately 300,000 Compass Cards are tapped on an average weekday.
  • 300,000 (45 per cent) of Compass Cards are registered.
  • 70,000 Compass customers are using AutoLoad to renew Monthly Passes or top up Stored Value.
  • Use of FareSavers is down by 80 per cent.

For more information, head to translink.ca/compasscard.
To order a Compass Card online or register you card, visit CompassCard.ca.
For a convenient, one-stop source for customer questions and answers, visit AskCompass.ca.

You can view the official press release here.

Author: Adrienne Coling

Temporary bus stop relocation during Commercial–Broadway Station upgrades

Bus stop changes at Commercial–Broadway from February 29 until summer 2016

Bus stop changes at Commercial–Broadway from February 29 until summer 2016

As you’ve probably noticed, upgrades at Commercial–Broadway Station are well underway!

Upgrades will improve accessibility, capacity, safety and security at one of the busiest stations on the SkyTrain system.

What’s happening now

Construction for the new pedestrian walkway over Broadway continues.

Since January 21, 2016 crews have relocated utilities and work to build the support columns begins in early March.

These activities require lane and sidewalk closures and will impact bus stop locations for the 9 and 99 B-Line, as well as pedestrian traffic flow.

What to expect

Our top priority is the safety of the public, passengers, employees, and contractors. Due to the nature of the construction, we recognize there will be impacts to the public, including noise, traffic impacts and changes to SkyTrain service and station access.

Beginning February 29, 2016 and continuing until the summer, the westbound 9/N9 and 99 B-Line bus stops at Commercial–Broadway Station will move while we build support columns for the new pedestrian walkway over Broadway.

Here’s what you can expect:

  • The westbound 9/N9 bus stop will move to the other side of Commercial Drive and the 99 B-Line bus stop will move to where the 9 bus stop used to be.
  • Additional signage will be installed to help direct customers to their bus stop.
  • Temporary queuing lines will be painted onto the sidewalks to help manage lineups.
  • Noise associated with large construction projects, including nighttime work with varying levels of noise while trains are not operating, will continue.

We thank you for your patience as we complete these much-needed upgrades to Commercial–Broadway Station.

Stay tuned for additional updates throughout the project!

Want more information?

More information about the Commercial–Broadway Station upgrades and project benefits can be found at translink.ca/commercialbroadway.

Got questions? We’re here to listen:
Customer Service: 604.953.3333
Monday to Friday: 4 a.m. to 12:30 a.m.
Saturday and Sunday: 6:30 a.m. to 11:30 p.m.
Overnight Customer Service: 1.866.979.0930
Monday to Friday: 12:30 a.m. to 4 a.m.
Saturday and Sunday: 11:30 p.m. to 6:30 a.m.
www.translink.ca/customerservice

Author: Jordan Keim

SkyTrain unplugged

Commuter Using Mobile

Going smartphone free on transit for one week!

If you take a look at our most recent Links and Tidbits, we included a link from the National Post.

Jonathan Goldstein, the host of WireTap on CBC Radio (which has now sadly ended), decided to put away his phone during his commute and instead observe the space around him on the subway – plus take some hilarious notes!

He says he did this as an attempt to be more “in the moment” and I love it so much so that I am going unplugged for one week!

Starting today, I will have no electronic distractions on my commute. No music playing, no Words with Friends matches or idle Instagram scrolling.

I’m also going to follow Goldstein’s lead and take notes of what I see and hear.

Stay tuned because next week I will be posting my experiences from my smartphone-free transit commuting!

Do you want to play along? Comment below with your own unplugged observations!

Author: Adrienne Coling

 

Talking Transit: 5 minutes with Lora

Talking transit is a new series that features interviews with riders sharing their transit stories!

Lora Talking Transit

Lora relies on transit to get where she needs to go!

Welcome to another edition of Talking Transit!

This time we’re talking with Lora, an avid transit user and not just because she wants to, she has to!

Lora has a visual impairment that doesn’t allow her to drive, but does that stop her from jetting all across the region?

Of course not, because she takes transit!

I sat down with Lora to find out all about her transit story.

**Spoiler Alert! SkyTrain is her favourite mode!**

What do you need as a transit user?

Reliability, frequency and safety. As a transit user I really don’t have complaints. The buses here in Surrey are so accommodating and helpful. Being visually impaired, I do need that extra bit of understanding at times. The buses have really been modified with the visual component as well as the person’s voice telling you about the stops or the station connections. I really find that helps quite a bit. I’m very pleased about that because it allows me to use my hearing rather than relying on my sight.

What about the system makes you happy?

There are so many improvements to the system for people with disabilities. You guys have really stepped up for people with different disabilities because I remember as a child in the region, I was basically left to my own devices and that was scary. And at that point, trying to get through to transit on the phone was next to impossible. Now, it’s so easy!

I’ve called Customer Information when I’ve been lost or don’t know exactly where I’m going and if I tell them I’m visually impaired, they’re really good at giving me specific instructions with intersections, landmarks, etc. They really take into consideration that I’m visually impaired. I’ve always found them so, so helpful and very pleasant. Because nothing freaks me out more then getting on a bus and not knowing where to go after that. There is a feeling of relief and accomplishment when I get off the bus and arrive at my destination and I think, “I did it!”

What would your wish be for our transit system?

I’ve always thought more articulated buses would be wonderful. Particularly South of the Fraser River. Because some of the routes get really, really crowded and it’s packed. There’s a lot of strollers, people with mobility devices plus the rest of the population all trying to squeeze onto the traditional buses.

I’m not sure what would be better, SkyTrain extension or an LRT line but something a little more rapid than buses would be my wish.

What other places have you taken transit?

Hawaii, Las Vegas, Calgary, Mexico.

What were your experience as a visually impaired person on those systems?

Honestly, it was a mixed bag. Some were good, some were… less than good! Mexico was not great and while Vegas has a quick monorail that goes through the strip and beyond, it wasn’t very user friendly for someone with a visual impairment. Usually, I will take transit over any other way of travel any time, anywhere but there have been times in other cities where I’ve had to take a taxi. Here at home, I never need to.

What is your favourite mode of transit?

I like SkyTrain! I love the view. I like watching the world go by. I took it for years when I worked downtown and I never got bored. It’s very relaxing. I have been known to fall asleep and miss my stop and go around a few times!

What are your pet peeves as an avid transit user?

Oh… there are quite a few! People that leave their bags on seats they aren’t sitting on. Or those who sit on the outside and make you climb over them to get in. Then they look at your like you are the crazy one! Also, riders who listen to their music or watch videos on their phone without headphones. I loved the Buzzer’s pet peeves campaign! You need to revive that and add some more characters in there!

Thanks for talking transit with us, Lora!

Are you a transit rider and want to share your transit story? Email us with the subject line “Talking Transit” and tell us how transit is a part of your life!

*We will try our best to include all stories but we may not be able to feature everyone*

Author: Adrienne Coling

Pink is powerful!

DSC_0068

Pink Shirt Day 2016

Another Pink Shirt Day has arrived! What’s Pink Shirt Day? Well, let me tell you!

It’s a day to stand together (wearing pink, of course), speak up and speak out against bullying and harassment.

Wearing pink today says that you will not tolerate bullying behaviour in our schools, workplaces, communities or on transit and TransLink is committed to supporting this cause.

You can read about the original event that sparked the pink shirt movement here.

There are similar anti-bullying days all across the globe and the message is clear: kindness!

Take a look at some of the great pictures from the main event today at London Drugs Plaza, downtown Vancouver.

Looking for more ways to support Pink Shirt Day?
Head to pinkshirtday.ca.
Be sure to use #pinkitforward to show your support on social media!
Coast Capital Savings will donate $1 for every use of the hashtag to
support anti-bullying programs!

Author: Adrienne Coling

February 22, 1890 – the beginning of transit in B.C.

streetcar Fort St Victoria 1890s

Streetcar on Fort St., Victoria – 1890s Courtesy of BC Archives

“Let’s go back, let’s go back, let’s go way on way back when…” – Aretha Franklin

To February 22, 1890.

This is such an important date for the province because this day in history marks the launch of public transit in British Columbia!

It all started in Victoria with four small electric streetcars, two routes and nine kilometres of track laid down the centre of the city by The National Electric Tramway and Light Company.

Streetcar No. 5 Victoria - 1898 Courtesy of BC Archives

Streetcar No. 5 Victoria – 1898
Courtesy of BC Archives

This was only the third electric streetcar system in Canada at the time.

Vancouver wasn’t far behind! Four months later on June 26th, the first car went for a ride all the way down Main St. and on June 28th, the whole 9.6 kilometre system was in service.

We celebrated the region’s 125 years of transit milestone this past summer!

The next major transit launch was in New Westminster a year later with interurban trams connecting to downtown Vancouver through Burnaby which created easy travel for residents of different cities to explore the region.

These first benchmarks in B.C.’s transit history began over a century of transit expansion in the province.

It is so valuable to know where we’ve come from to see where transit can go in the future!

We salute those early transit pioneers that paved the way (sometimes literally) for BC Transit and TransLink to be here today and provide transit service to British Columbia!

You can learn lots more about transit history by visiting the BC Archives.

Author: Adrienne Coling

Links and Tidbits – February 19, 2016

Links and tidbits is our semi-regular roundup of interesting fodder about transportation from the last few weeks or so. If you have links to contribute, put them in the comments, or email us.

Check out the poem!

Check out the poem!

»   Ed Konrad wrote this ^ poem about transit. Thanks for sharing!

»   ICYMI: Walter White drives the 135 bus! NBD!!

»   Warms the heart to hear stories like this! In Calgary, a bus operator stopped her bus to help out a person in a wheelchair stuck in the snow.

»   In Vancouver, our own CMBC operator, Eileen Ryan, helps some Syrian refugees with a ride home.

»   Imagine if all subway lines across the globe all connected. Now, look at this!

Vancouver infographic V3-page-001
»   We’ve come a long way, baby! Happy 30th anniversary, SkyTrain! That’s right, paid service for the Expo Line began on January 3, 1986!

»   Looks like we aren’t the only Canadian transit system who has some furry friends on board!

»   I have no idea what is behind this but it gives some good advice… if your bus driver is really just 5,000 bees in a trench coat!

»   This man put down his smartphone (not a bad idea now and then!) and picked up a pad a paper to make observations about his commute. Does anyone else do this?

A Twitter Haiku about Compass

A Twitter Haiku about Compass

»   This bus driver in Ireland went above and beyond. Not only did he help this elderly passenger off his bus but also tied her shoes!

»   Two retired Brill trolley buses in Thunder Bay hope to get a new home with an area transit museum. Fun fact, they’re originally from BC!

»   A brief history of subway etiquette campaigns. Methinks we should all give these a read now and then!

»   Japan’s transit is pretty cool already. Throw in the fact that each station has a different departure melody? That’s just a whole other level of awesome!

Valentine's Day may be over for another year but check out this SkyTrain dating map from Elite Singles!

Valentine’s Day may be over for another year but you can still check out some of these dating hot spots with your SO using this handy SkyTrain dating map!

»   Art can really change your mood. Across NYC subway stations you can find numerous station specific murals adding some colour and art to the everyday!

»   Now, I’ve seen subway maps imagined as Nintendo worlds. But, how about Nintendo game worlds turned into subway maps?! I love them all! *nerd alert*

»   A different type of busker. Get upclose and personal with the NYC Subway beat boxer, Verbal Ase.

»   Roya the destRoya proves that she can serve with her fierce breakdancing in the NYC subway!

»   Miss me, Kiev? In Ukraine, the dastardly Sherlock villain, Moriarty, showed up via a computer hack to surprise unknowing transit riders.

»   Vancouver isn’t the only city that stripped down for no-pants transit rides in January!

»   Get in your Delorian for this way back playback: GOCard pamphlet from 1989!

View post on imgur.com

»   GOT and transit fans unite in this one awesome photo!

»   Meet the new TransLink CEO, Kevin Desmond!

»   It’s nice to see that Blanche Dubois isn’t the only one who can rely on the kindness of strangers, right here at home.

»   This ^ Valentine’s Day inspired video proves that sometimes, all you need is love!!

Author: Adrienne Coling

Metrotown Station upgrades update

Double elevator shaft being lowered into place.

Up and over! The new double elevator shaft being lowered into place at Metrotown Station.

Construction continues at Metrotown Station and Exchange!

We are upgrading Metrotown Station to improve accessibility, capacity, safety and security at one of the busiest stations in the SkyTrain system.

Some of the changes include new escalators, stairs and elevators to improve access for all our customers, improved bus connections and integration between buses and SkyTrain and more access to and from the platforms, just to name a few!

Project status update

Here are some highlights of the work that has taken place over the past few months:

  • Demolition of the station continued.
  • Hoop trusses were constructed and installed to provide structural support for the platform’s roof.
  • Construction of three new elevator shafts in the Centre Stationhouse continued, which included:
    • Fabrication of steel structural elevator shafts.
    • Partial demolition of platform roof, creating holes for installation of the new elevator shafts.
  • Installation of new elevator shafts.
    • Shafts were lifted by crane over the guideway and lowered in through the holes in the roof and platform.

During the weeks of January 17 and 24, you may have noticed that SkyTrain single tracked between 9 p.m. and end of service from Sunday to Thursday.

This was necessary to ensure crews could safely install the elevator shafts and hoop trusses over the tracks without trains running below.

Here are some behind-the-scenes pictures of that complex work:

What to expect

Our top priority is the safety of the public, passengers, employees, and contractors. Due to the nature of construction activity, we recognize there will be impacts to the public, including noise, traffic impacts, and changes to SkyTrain service and station access.

Below is a summary of the short-term work that passengers and neighbours can expect:

  • Continued construction of three new elevator shafts in the Centre Stationhouse, which are expected to be open towards the end of 2016.
    • Until then, the HandyDART and Community shuttles will continue to operate.
    • The HandyDART shuttle operates between the Metrotown and Patterson Station HandyDART stops for passengers with disabilities.
    • Passengers travelling with strollers can take a Community Shuttle to Metrotown Station from Patterson or Royal Oak stations.
  • Installation of a temporary staircase from the west side of the platform down to street level, allowing the existing emergency exit to be demolished in preparation for the new west stationhouse.
  • Demolition work at the station will continue.
  • Noise associated with large construction projects, including nighttime work with varying levels of noise while trains are not operating will continue.

We appreciate your patience as we complete these important upgrades to Metrotown Station.

Be sure to stay tuned for additional updates throughout the project!

Got questions?

We’re here to listen!
Customer Service: 604.953.3333
Monday to Friday: 4 a.m. to 12:30 a.m.
Saturday and Sunday: 6:30 a.m. to 11:30 p.m.
Overnight Customer Service: 1.866.979.0930
Monday to Friday: 12:30 a.m. to 4 a.m.
Saturday and Sunday: 11:30 p.m. to 6:30 a.m.

For more information visit www.translink.ca/metrotown or www.translink.ca/customerservice

Author: Jennifer Morland

Meet the TransLink Buskers: Nikita

Sure, you’ve seen (or heard!) the buskers around the system, but I want to know more! Don’t you??

Nikita Afonso Promo Photo

Best of the Okanagan 2015: Best Local Musician winner and TransLink busker, Nikita Afonso

Where do they come from? How did they get into music? Why do they want to be a part of the TransLink Busker Program? And so much more!

These burning questions leads us into a new series on the blog where we interview and profile your favourite SkyTrain station buskers!

First up is Nikita Afonso.

When I heard Nikita in the auditions, I was impressed by not only her talent but her experience at such a young age!

She’s had two CDs, shared the stage with Keith Urban (um, megastar anyone?) and was voted South Okanagan Best Local Musician for 2015.

What made you want to audition for the busker program?

Throughout high school I used to busk every Saturday morning at the local farmers market in the Okanagan. Busking is a great, relaxed way for me to share music and hopefully as some joy to those passing by, and it is also a great way to meet new people.

How many years have you been playing music/singing?

I have been singing and playing guitar for almost seven years. I first started with an all-girl band when I was in elementary school. Being the only one with a true passion to continue after a couple years with the band, I then took private singing and guitar lessons to learn more about my craft and also songwriting, which I love! I started performing around town at local coffee shops which then snowballed into festivals and more.

What is your favourite type of music/artist/band to play?

My favourite artists to listen to and cover right now are Miranda Lambert and Joni Mitchell. I love their songwriting and their melodies are so catchy and beautiful.

All-time favourite song? (It’s a tough one, I know!)

This IS a tough one… I would have to say A Case of You by Joni Mitchel. I don’t think I will ever get sick of that song.

What can riders passing by your busker location expect to hear and see as you perform?

Those taking the trains can expect to hear lots of familiar covers ranging from The Beatles to Johnny Cash to TLC and also current top 40 hits from Ed Sheeran to Miranda Lambert.  I will also be mixing in some fun, upbeat originals songs!

Be sure to check out Nikita’s YouTube channel to see much more of her musical talent!

Stay tuned to the Buzzer blog for more busker fun in the coming months as we profile other artists in the program!

Author: Adrienne Coling

Fun poll results: 35% of voters started taking transit very early in life!

20160216080914The votes are in… 226 votes to be exact!

The question? When did you start taking transit?

The answers varied, but the front runner ended up being the youngest ages! Between birth and five-years-old garnered 35% of the vote. That’s so awesome!

In second with 22%, we have school-aged children between 6 and 12 years of age and following close behind for third are the teenage years at 21%.

What I loved so much about this poll was reading all the comments on the blog and on Facebook as to why you started taking transit when you did.

Here are some of the stories riders have shared:

“I’ve been riding I was about 2, my mom was one of the very few women drivers back in the early 80s. My son took his first bus ride when he was 4 days old. He’s a year old now and still a daily rider.” – Arwen

“I live in Surrey and my boyfriend lives in Coquitlam, neither of us drive. I started taking transit when I started dating him just over a year ago. I have to transfer 4 times taking buses and SkyTrains but if it weren’t for transit our relationship wouldn’t be possible. <3”Sam

“After moving halfway across town, transit allowed me to continue going to the same high school when I was a teenager. Using the Upass through university was a great, affordable way to get around, and then taking transit to work once I graduated helped me to avoid the expenses associated with owning a car. Although I bought my first car when I was 26, transit is still my preferred mode of transport.”Cody

Thank you to everyone who voted and shared their transit history with us!

Do you have ideas for a fun poll? Comment below with your suggestions!

Author: Adrienne Coling

TransLink staff helps reunite owner and iPad

Lorraine Johnson

Lorraine Johnson

Lorraine Johnson was having a hectic day a few weeks ago.

Among other things, she was in the midst of buying a new condo with a lot of details to be sorted out.

She was preoccupied with it all. So, perhaps it was no surprise that the Coquitlam woman forgot something on the bus as she was heading to the airport to catch a flight to Qualicum for the weekend.

After leaving Coquitlam, she caught a connecting bus at Metrotown to Richmond.

But when she got off the bus in Richmond, she had her carry-on bag with her but the tote bag she usually looped around the handle was gone.

“I looked at the suitcase, and no tote bag and the bus was pulling away and I thought… oh no… and not being able to do anything about it,” Lorraine said.

The tote had a number of things of importance, most notably her iPad. Lorraine walked up to where another bus was waiting to ask for help, and spoke to Nigel Clare.

“He talked me off the cliff,” she says with a laugh. “I didn’t know the specific bus number, but I told him the route number and the time we left Metrotown. He took my number and my name. He also gave me a transfer and underlined the Lost & Found number on the back.”

She took a cab to the airport because she was running late and when she arrived at the South Terminal she got a phone call from a Transit Supervisor, saying “we have your bag.”

“I said ‘I’m considering having a heart attack,’” Lorraine recalls. “He said ‘please don’t do that!’”

Nigel Clare

Nigel Clare, CMBC bus operator

She was even more surprised when he said he’d be able to bring the bag out to her personally. Her flight was leaving soon and she was anxious he wouldn’t make it in time.

But shortly after, he arrived with the bag. Lorraine showed him her ID and described in a little more detail what was in the bag – including the yogurt, cheese stick and apple – before he handed it over.

Lorraine says she’s quick to offer feedback, including when service isn’t up to standard. However, in this case, she felt everyone from the bus driver to the Lost & Found staff to the Transit Supervisor offered service that was “over and above expectations.”

“I had dinner with six friends that night and told them ‘I have a great story to share!’”

And we appreciate Lorraine sharing her story with us.

Lose something on transit? Fear not!
Contact the Lost Property Office to see if your item has been collected.

Author: Chris Bryan

Meet Jordan – our newest Buzzer contributor!

Jordan Keim

Jordan Keim

Hello Buzzer Blog readers – although you may have seen a few of my posts already, I am excited to be officially introduced to all of you!

I joined the TransLink communications team in October last year, and I will hopefully be posting to the blog and interacting with all of you on a regular basis.

I hate to admit it, but prior to joining TransLink my exposure and knowledge about transit was fairly limited. The past few months have been quite exciting for me; having this opportunity to learn about all things transit has been a great experience.

I grew up in a small community in BC’s northern interior with a pretty dismal transit system (which I never used), and after moving to North Vancouver three years ago – I still drove my car a lot.

How times have changed! I live in Vancouver and take transit everywhere – I haven’t driven my car in over a year. I can now say that I fully appreciate how incredible (and complex) Metro Vancouver’s integrated transit network really is.

I am excited to share new stories with all of you and keeping you in the know on TransLink projects and initiatives.

 

Author: Jordan Keim