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Translink Buzzer Blog

Results from the Learn ‘n’ Poll about where you get your transit information

meta-chartOur latest poll was something of a hybrid. Dubbed as a Learn ‘n’ Poll, we posted many of the ways you can get information about your transit trips and TransLink.

Then, you voted on which were your “go-to” spots for transit info.

You did some learning, you did some voting and now we know that the majority of you head to the source, the mothership that is translink.ca! The TL website took the top spot with 88 votes.

Next up were the ever-popular transit apps with 54 votes, followed closely by @TransLink on Twitter with 48 votes.

Transit Alerts (either by SMS text or on the Alerts page) garnered 26 votes, “Other” – with a special nod to tcomm.bustrainferry.com – grabbed 13 votes, Facebook, radio and in-person info gathering tallied 12, six and five votes, respectively.

Thanks for everyone who voted! Until the next Learn’n’Poll, keep on keepin’ on!

Author: Adrienne Coling

Running Rail replacement begins February 5, 2017

2015 Running Rail work

2015 Running Rail work

**UPDATE** Due to snow and ice, this work for February 5 to February 8 is cancelled. Work is set to begin on February 13 if weather permits.

An important part of delivering transit service to the region is keeping our system in a good state of repair.

Sometimes that means rewiring trolley wires, station upgrades, bus refurbishments, rail work or a variety of other necessary maintenance projects.

The Running Rail Replacement Project on the Expo Line will begin on February 5 to February 8 and February 13 to February 15 starting at 9:30 p.m. as part of the SkyTrain Rail Asset State of Good Repair Program.

So far, we’ve replaced 15,013 linear metres of running rail!

  • 800 linear meters west of Main Street Station (1997)
  • 1,575 linear meters between 22nd Street and New Westminster Stations (2001)
  • 1,506 linear meters between Waterfront and Burrard Stations (2001)
  • 1,282 linear meters between Main and Stadium Stations (2003)
  • 1,200 linear meters at the curve west of Broadway Station (2006)
  • 1,400 linear meters at the OMC Gatehouse curve (2008)
  • 1,500 linear meters at the curve west on New West Station (2009)
  • 1,200 linear meters at Edmonds outbound curve and OMC2 inbound curve (2011)
  • 1,650 linear meters at OMC2 outbound curve and Edmonds Station inbound curve (2015)
  • 2,900 linear meters at Broadway Station “S” curve (2015)

During this phase, we will be replacing 5,000 linear metres of running rail at four main locations close to Metrotown, Main Street–Science World, Stadium–Chinatown and Waterfront stations.

What to expect

Due to the complex nature of scheduling this required maintenance project, we will complete this work in various phases at each location.

In order to complete this work, single tracking will occur around where the work is being done.

To help customers get where they need to go during this time, SkyTrain will also be slightly modified.

  • From 9:30 p.m. until the end of service, Expo Line trains will be single tracking (trains travel on the same track in alternating directions) at Main Street–Science World and Commercial–Broadway stations.
  • During this time Expo Line trains will only operate between Waterfront and King George stations. There will be no Expo Line trains to Production Way–University.
  • Expo Line trains between Columbia and Production Way–University stations will be temporarily replaced with Special SkyTrain Service trains operating between New Westminster and VCC–Clark stations.
  • Passengers from other stations on the Expo Line can change trains to this service at New Westminster and Columbia stations.
  • Millennium Line and Canada Line will operate normally.

SkyTrain pattern change 1We will provide more specific information on upcoming work and how this may impact your travel as the project continues into June 2017.

**PLEASE NOTE** This work is weather dependent. Please check the Alerts page for updates.

Thank you for your patience as we work to keep the Expo Line safe and reliable for years to come.

For more information on the Running Rail Replacement Project visit On Track.
Updates to single tracking will be posted to Transit Alerts.
Have questions? Ask away!
By phone: 604.953.3333
Online: @TransLink

Author: Adrienne Coling

More snow is on the way for Metro Vancouver

When I was young, I thought these were the cat buses in Totoro 🐱🚎

A photo posted by JASON YEH (@jsonyeh) on

Despite the fact that Wiarton Willie and Shubenacadie Sam both predicted an early spring this Groundhog Day, our local weather forecast is calling for snow Friday morning.

With the possibility of two to five centimeters of snow falling tomorrow and possibly into the weekend, here are some of the ways our operations team is preparing to keep you moving through snow and slushy wintry conditions:

  • We work closely with our municipal partners to have bus routes plowed first.
  • If a street is not plowed, operators may refrain from pulling into bus stops to avoid getting stuck. In these cases, operators will stop in an area that is safe and accessible for riders.
  • Trolley de-icer trucks will spray the entire trolley overhead system if there is a forecast risk of frost or ice.
  • SkyTrain power rail and collector shoes on the trains will be de-iced, and de-icing stations set up in covered areas and tunnels.
  • Measures are also taken to ensure rail switches are protected from freezing.
  • During times of heavy overnight snow, SkyTrain will run throughout the night to keep tracks clear.
  • Where possible, articulated buses are replaced by traditional coaches as they’re more agile and better equipped to handle hills or streets with poor conditions.

Check out our posts from earlier this season with some excellent transit tips to manage inclement weather, an in depth look at 6 things TransLink is doing to prepare for more wintry weather, and what role Transit Supervisors play when the snow falls.

Know before you go.
If there’s snow or ice, ensure you plan ahead with Trip Planner or  m.translink.ca on your mobile device, and make sure to allow yourself extra commuting time.

Sign up for transit alerts so you’ll be the first to know if there are changes in the transit schedule.

Follow our customer information team on Twitter (@translink) and save their number (604) 953-3333 on your mobile device.

Step Carefully

Snowy floors can become slippery floors. Where possible, kick the snow from your shoes before getting on the your chosen mode of transit. Use handrails and please be courteous to other passengers and don’t put your feet up on open seats.

Dress Warmly

While your ride will be climate controlled, we can’t control the temperature outside of our vehicles. Make sure that you’re dressed warmly for your trip to and from your stop.

Be Courteous

Please remember that transit is a popular choice on snowy days, therefore you may see more people out than usual. Always use your common transit sense to ensure a comfortable ride for everyone.

Are you ready for spring, or excited for this wintry rewind?

Author: Sarah Kertcher

So, you wanna be a bus operator? Come to our Reddit AMA!

 

asktranslink

If you haven’t heard, we’re currently looking for busloads of new operators to help us move the region.

Being a Coast Mountain Bus Operator is an amazingly rewarding career. With over 1,300 Conventional buses and 140 Community Shuttle buses in our fleet, we’re once again adding drivers to keep the wheels on the bus going ’round and ’round.

Our Transit Operators play a vital role in keeping our region moving, literally, and with ridership in the region growing at a rapid pace, and we’re looking for motivated, energetic and customer-centric people like you to hop on board!

Bus Operator AMA

Want to get an inside look at what it’s like to be a Bus Operator? Join us this Friday, February 3rd, 2017 at 1:00pm PST on Reddit for an AMA (Ask Me Anything) with one of our very own seasoned Bus Operators! Come prepared with your questions about what it’s like moving people each day, how you apply, or anything else related to what it’s like to be a Bus Operator. If you can’t make it to the AMA, post your question below and we’ll do our best to answer it during the AMA.

If you’re interested in applying online, check out our video tutorial on how to use our careers page!

 

Author: Sarah Kertcher

Construction work continues on the SkyTrain system

Commercial Station by Dana Lu.

Commercial–Broadway Station by Dana Lu.

**UPDATE** Due to weather conditions, the work at Commercial–Broadway Station was delayed. The pedestrian walkway to the Millennium Line trains (platforms 1 and 2) at Commercial–Broadway will narrow starting this Sunday, February 19th.

We are working hard to ensure our system meets the needs of our customers. You may have seen, or heard, crews at Stadium-Chinatown and Commercial-Broadway stations working over the last few days and weeks.

Stadium–Chinatown sign installation

You’ve told us that you wanted more signage on the system and we are working away to make this happen. We’ve installed new signage at virtually every platform at Expo and Millennium Line stations.

2013-10-03_ST_006

Fencing and signage before

Inlet trackside

What fencing and signage will look after completion

Right now, construction crews are installing a new fence to mount new directional signs at Stadium–Chinatown Station.

To ensure our customers know where to go when they are on the train, we’re installing trackside rails and fences to mount large signs.

If you’ve been on the Evergreen Extension, you’ll see similar fencing and signs installed between platforms.

These signs are essential so customers can see what station they are arriving at and the route of the train. This work will continue on Sunday to Thursday nights between the hours of approximately 2 a.m. and 5 a.m. over the next couple of weeks.

Residents in the area may hear nighttime noise as this work can only be completed when trains are not running. If we did this work during the day, this would mean we couldn’t provide service to Stadium–Chinatown Station.

We recognize that this work has an impact on residents who live near the station and we thank everyone for their patience while we make these improvements.

Upgrades continue at Commercial–Broadway Station

commbway_stn_rendering
Beginning in early February, the pedestrian walkway to the Millennium Line trains (platforms 1 and 2) at Commercial–Broadway Station will narrow.

Construction crews will partially demolish and reconstruct the existing pedestrian walkway over the Grandview Cut.

The crossing will be narrowed through various phases. At the narrowest, the walkway will be reduced to just over four metres wide. When construction is complete, the new pedestrian walkway to platforms 1 and 2 will be 14 metres wide!

Details:

  • Access to the station and from the platform will not change. Customers can continue to use the stairs, escalators and elevators to access the platform.
  • The walkway narrowing will not affect SkyTrain service.
  • Hoarding will be put up along the entire length of the walkway. Additional lighting will be installed to ensure the area is well lit.
  • Please allow for extra travel time when connecting through Commercial-Broadway Station. Customers should expect some additional crowding at the station during peak times.

When complete, the station will include:

  • An additional platform for Expo Line trains, a widened crossing over the Grandview Cut and a new pedestrian walkway over Broadway.
  • New elevators and up and down escalators to improve access for customers with disabilities.

Together with the contractor, we are making every effort to minimize the impact of this construction activity. Crews will work around the clock to ensure that the upgrades are completed as quickly and safely as possible for the benefit of residents and users of the SkyTrain station.

Construction is expected to be complete by next winter.

We thank our passengers and neighbours for their patience as we make these much-needed improvements.

If you have questions or concerns about these projects,
please reach out to Customer Information by phone 604.953.333 or on Twitter.

Author: Jessica Hewitt

Fare Review Phase Two starts January 30, 2017!

Fare Review graphicIn 2016 TransLink began an in-depth look at our fare structure as we kicked off our Fare Policy Review.

In Phase One, many of you agreed that it’s time to take a fresh look at the way we price transit in Metro Vancouver.

We’ve taken your feedback and used it to generate possible options for three core components of the transit fare system:

1. Distance Travelled
2. Time of Travel
3. Service Type

Now, the second phase of the review is starting and we want to hear from you about these options!

How to get involved

Discussion Forum

As part of the second phase, we’ve launched a brand new discussion forum, moderated by our very own Fare Review experts!

The forum is a great place to share ideas, ask questions and learn more about potential fare options.

Don’t be discouraged if some discussions seem too technical – asking someone to explain is a helpful way to deepen everyone’s thinking.

If you’re a serious transit fan, on the other hand, you’ve found your playground!

Either way, let’s talk!

Next Steps

Based on the feedback you give us in Phase Two, we’ll narrow down to a short-list of options to bring back to you later this year in Phase Three.

At that point, we’ll also begin to map out the options for varying fares by product type and user type sot tht we can bring forward a complete package for review in Phase Four.

For more information on our current fare structure visit translink.ca/farereview.
Have questions about the Fare Review? Email farereview@translink.ca.

Author: Jessica Hewitt

Customer Alert: BC Hydro work at Granville Station this Sunday night

🎤❄️Baby it’s cold outside ❄️🎧 #vancouver #skytrain #granvillestation

A photo posted by vincebeaulieu (@vincebeaulieu) on

From Sunday, January 29 at 7 p.m. until Monday, January 30 at 7 a.m., BC Hydro will be doing necessary upgrades to their downtown substation.

Because of this work, Granville Station on the Expo Line will be affected.

There will be a brief hydro outage (less than 10 seconds) when all the escalators will stop and emergency lighting will be activated.

There will be staff on hand, working with BC Hydro, to aid with the safe shutdown of the escalators and elevators.

When the outage begins, Granville Station will be borrowing some power from Burrard Station.

During this nighttime work, three escalators and two elevators will be out of service and there will be reduced lighting.

Author: Adrienne Coling

Better bus connections are coming for West Coast Express riders!

Attention all West Coast Express riders!

Some of the bus schedules that connect to the West Coast Express were changed on December 19 as part of our regular service changes.

Since that time, you’ve reached out by phone, email, Twitter and other channels to tell us that the changes to some routes made for tight connections between bus and West Coast Express.

We are listening and we’re making changes to reflect the feedback!

Starting Monday, January 30, 2017 the schedules of the following routes will change:

171 Fremont trips departing Coquitlam Central Station weekdays at 6:57 a.m. and 7:27 a.m. will now leave 2 minutes earlier at 6:55 a.m. and 3 minutes earlier at 7:24 a.m.

171 Coquitlam Central Station trips departing Fremont and Dominion weekdays at 7:20 a.m. and 7:50 a.m. will now leave 2 minutes earlier at 7:18 a.m. and 7:48 a.m.

172 Riverside trips departing Coquitlam Central Station weekdays at 6:54 a.m. and 7:24 a.m. will now leave 2 minutes earlier at 6:52 a.m. and 7:22 a.m.

172 Coquitlam Central Station trips departing Dominion and Fremont weekdays at 7:10 a.m. and 7:40 a.m. will now leave 2 minutes earlier at 7:08 a.m. and 3 minutes earlier at 7:37 a.m.

180 Moody Centre Station trips departing from Lougheed Station weekdays between 6:18 a.m. until 8:05 a.m. will now leave 2 minutes earlier.

180 Lougheed Station trips departing from Moody Centre Station weekdays between 5:42 a.m. until 7:32 a.m. will now leave 2 minutes earlier.

182 Moody Centre Station/Belcarra All weekday trip times have been adjusted to better reflect conditions and to connect with the West Coast Express.

184 Moody Centre Station trip departing from Panorama at Lansdowne weekdays at 6:20 a.m. will now leave 5 minutes earlier at 6:15 a.m.

185 Lansdowne trip departing Coquitlam Central Station weekdays at 6:05 a.m. will now leave 5 minutes earlier at 6:00 a.m.

In some cases the bus will arrive earlier than it does today so be sure to check Trip Planner or Bus Schedules for specific route schedules.

Thank you to those who have let us know about these issues! If you continue to have connection problems, let us know by calling 604-953-3333 or by filling out our Customer Feedback Form.

For more details on the schedule changes, visit our Alerts Page.
Have bus route or transit planning questions for #DenisThePlanner? Comment below!

Author: Adrienne Coling

Celebrate the Chinese New Year with parades and events around Metro Vancouver

0a619683718caeb4021fa626bf482e3d

2017 is the year of the rooster

Cock-a-doodle-doo! It’s almost the year of the rooster in the lunar calendar.

The Chinese New Year, also known as the Spring Festival in China, is this Saturday, January 28 and there are lots of activities around the region to ring in this new year.

One of the bigger celebrations is in Richmond at the Aberdeen Centre which boasts the largest Chinese New Year celebration in North America and is easily accessed from the Canada Line!

The events at Aberdeen are already underway with the Chinese New Year Flower and gift fair. Next up is the countdown on Friday then the Golden Dragon and Lion dance on Saturday.

For more Chinese New Year fun, head to Lonsdale Quay on the North Shore, a special Chinese New Year dinner at the Cloverdale Rec Centre in Surrey or check out FlyOver Canada’s special showing of Flight of the Dragon at Canada Place until February 26.

Another popular celebration is the 44th Vancouver Chinatown Spring Festival Parade at 11 a.m. on Sunday, January 29.

Map-2017From 5 a.m. until 4 p.m., Pender, Carrall, Columbia and Gore will be closed.

The following bus detours will apply to allow for the parade route:

5 a.m. to 4 p.m.

50 Waterfront Regular route to temporary terminus on Cambie & Pender.
50 False Creek From temporary terminus on Cambie at Pender via Cambie, Georgia, Seymour, Cordova, regular route.

9 a.m. to 4 p.m.

23 Davie Regular route to Quebec & Expo Blvd then Expo Blvd regular route.
23 Main Regular route to Pacific Blvd & Abbott then Pacific Blvd regular route.
210 Vancouver Regular route to Powell & Main, then via Powell, Water, Cordova, Howe, regular route.
211 Vancouver Regular route to Powell & Main, then via Powell, Water, Cordova, Howe, regular route.
3 Downtown Regular route to Main & Dunsmuir Viaduct, then via Dunsmuir, Homer, Hastings, regular route.
3 Main Regular route to Cordova & Cambie, then via Cambie, Georgia, Main, regular route.
4 UBC Regular route to Main & Hastings then via Hastings, Granville, regular route.
7 Dunbar Regular route to Main & Hastings then via Hastings, Granville, regular route.
8 Downtown Regular route to Main & Dunsmuir Viaduct, then via Dunsmuir, Homer, Hastings, regular route.
8 Fraser Regular route to Cordova & Cambie, then via Cambie, Georgia, Main, regular route.
19 Metrotown Regular route to Pender & Cambie then via Cambie, Georgia, Georgia Viaduct Main, regular route.
19 Stanley Park Regular route to Main & Dunsmuir Viaduct, then via Dunsmuir, Homer, Hastings, regular route.
22 Knight Regular route to Pender & Cambie then via Cambie, Georgia, Georgia Viaduct, Prior, regular route.
22 Downtown Regular route to Prior & Gore then via Prior, Dunsmuir Viaduct, Dunsmuir Homer, Pender, regular route.

For more information including bus detours maps, visit translink.ca/alerts.

Kung Hei Fat Choi!!

Author: Adrienne Coling

Introducing our brand new Accountability Centre!

Snapshot
Ridership in 2016 was at an all time high. TransLink’s service area covers more than 1,800 square kilometres. That means that over 90% of the region’s population either lives or works within walking distance of transit.

Do you like numbers and facts like that? Well then, I’d like to introduce you to the TransLink Accountability Centre.

This is your one-stop-shop for the TransLink “big” picture as we focus on a system that is customer-focused as well as being financially and environmentally sustainable.

Here’s what you’ll find in the Accountability Centre (translink.ca/accountabilitycentre):

  • Regional Snapshot – what we do and where we go, including cycling infrastructure and the Major Road Network.
  • Performance Dashboard – performance indicators in six categories; Ridership, Customer Satisfaction, Safety and Security, Service Quality, Efficiency, Environment.
  • Transparency – links to our corporate reports, meetings and Freedom of Information requests.

Our mandate is to get you where you need to go in a safe and efficient manner on buses and by rail and sea. We also know the importance of monitoring our services and examine how we can strive to be better delivering our service and more transparent to our riders.

This is version 1.0 of the centre and we’ll be improving as we go.

So, how can we make it better? What numbers and other items would you like to see?

Leave a comment and let us know because we want to make it as good as we can for you, our customers!

Author: Adrienne Coling

Customer Alert: Canada Line maintenance on January 30, 2017

Canada Line at YVR.

Canada Line at YVR.

On Monday, January 30th between 11:40 p.m. and end of service, there will be no Canada Line service from YVR to any of the Sea Island Stations due to important switch maintenance.

To accommodate passengers during this time, there will be a shuttle bus between the airport and Templeton Station running at the same frequency as trains during late evening; every twenty minutes.

Riders are encouraged to allow for an extra 15 minutes of travel time.

There will be attendants on hand at both YVR and Templeton to help direct passengers to the bus pick-up locations.

Have questions or concerns?
Reach out to Customer Information on Twitter or by phone at 604.953.3333.

Author: Adrienne Coling

Bus stop changes at 29th Avenue Station

 

Phase one bus stop moves

Route 16 and 33 bus stops will temporarily move as of January 24.

TransLink will be upgrading the 29th Avenue Station Exchange to improve customer access, safety and security.

During this upgrade work, temporary traffic patterns and bus stop location changes will occur.

Until mid-February, the regular stops for the 16 and 33 buses will be moved outside the bus loop.

The number 16 bus bay has been relocated to north side of 29th Avenue.

The number 33 bus bay has been relocated to south side of 29th Avenue.

The upgrades for this exchange will include:

  • A new bus bay to allow all buses to pick up and drop off within the bus loop.
  • Improved lighting, glass shelters and lower profile landscaping to make the bus loop more visible and safer.
  • Three new crosswalks to improve safety and access tot he bus loop and station.
  • New bus stop ID poles with braille and tactile strips to meet accessibility standards and better direct customers.

The entire project is set to wrap up Summer 2017.

For more information about upcoming bus stop changes at this station,
call Customer Information at 604.953.3333 or visit translink.ca/alerts and click the alerts tab.

Author: Adrienne Coling

My TransLink – January 24, 2017

Welcome to the first official post of My TransLink!

A couple of weeks ago, we asked you to be our photographers on your commute and share with us your transit pics from across the system on social media.

The social team wants to share your content, your views of transit and our community.

Here are just a few from the first installment – including some very snowy scenes!

As seen from the Skytrain.

A video posted by Trevor Jansen (@tr3vorjans3n) on

The next station is… Inlet Centre.

A photo posted by Juan M. Sanchez (@jmsuncheese) on

the night shift #TransLink #Buses #NightRides #Vancouver #SFU #burnaby #mytranslink

A photo posted by Kobie Huang (@kobiehuang) on

Thanks to everyone for their photos. Keep them coming!

Want to be featured on the blog?
Follow us on Twitter and Instagram, tag us and use the hashtag #MyTransLink.

Author: Adrienne Coling

Have your say! Millennium Line Broadway extension open houses begin January 28, 2017

Broadway
First Surrey now Broadway – the first phase of 10-Year Vision is allowing us to kick off some major (and much needed) transit projects in Metro Vancouver!

Are you looking to be a part of the planning phases of the Millennium Line’s Broadway extension? Then you’ve come to the right place!

We’ve got three drop-in open houses for you hosted by TransLink and the City of Vancouver.

Get involved!

Saturday, January 28, 2017
1 p.m. to 5 p.m.
Douglas Park Community Centre
801 West 22nd Avenue

Tuesday, January 31, 2017
4 p.m. to 8 p.m.
Croatian Cultural Centre
3250 Commercial Drive

Wednesday, February 1, 2017
4 p.m. to 8 p.m.
Ukranian Orthodox Cathedral
154 East 10th Avenue

For more information, email broadwayextension@translink.ca.
Click here for more information on all TransLink’s rapid transit projects.

Author: Adrienne Coling

Links and Tidbits – January 20, 2017

Links and tidbits is our semi-regular roundup of interesting fodder about transportation from the last few weeks or so. If you have links to contribute, put them in the comments, or email us.

»   Have you heard? TransLink has kicked off a bevy of transit improvements with the 10-Year Vision!

»   Rotterdam transit in the Netherlands is going cashless!

»   If you need some help with your transit etiquette, take a look at this handy list of “how not to be a jerk on transit.”

»   Transit makes beautiful music in this new subway inspired musical.

»   Vancouver wasn’t the only city to drop trou’ for a transit ride this winter. Check out our T. dot counterparts!

»   Trump’s face seems to be everywhere lately… including transit maps? Once seen, cannot unsee!

»   Why is everyone trying to tell us all the germs and bacteria that live on transit?? *shudder*

»   NYC’s got a brand new subway line – one that was planned nearly a century ago and it’s got some amazing art pieces.

New York City plans to save the post-election “Subway Therapy” sticky notes forever

»   More books on transit – this time in New Zealand. I full support this awesome movement

»   ^^ This 11-year-old is channeling some Lucy from Peanuts by offering advice for a small fee in the subway.

»   Like transit swag? Check out these mini metro maps turned into pins, wall hangings and even mugs!

»   14 NYC subway facts that will cause you anxiety.

»   Now, 14 unappreciated subway moments that make your day.

»   Trolley bus fans unite! Looks like the tech some of our fleet uses is pretty popular.

»   This new gear for cleaning subway track sucks. No, really!

Model on anti-smoking bus shelter ad coughs when smokers walk by

»   Dogs needs bus tours too!

»   The next time you need to hold on while riding the SkyTrain, why don’t you check out this transit hack!?

»   The London Underground is attempting a new way to help those with hidden disabilities on transit. What’s your take?

»   So, you think you can plan a rapid transit system? Have at it with yet another “build your own subway” game!

Author: Adrienne Coling