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Translink Buzzer Blog

Thank you for participating in our Southwest Area Transport Plan

#PaulThePlanner explains some of the proposals in Phase 2 of the Southwest Area Transport Plan to a pair of residents.

A big thank you to everyone who got involved and had their say on the Southwest Area Transport Plan (SWATP)! We received more than 3,200 survey responses between May 23 and June 19.  We also heard directly from people at 16 in-person events, some with more than 500 people in attendance.

While we are still going through all of the input we received, some of what we heard included lots of support for proposals that identified new bus service, including new connections from Expo Line to the Tsawwassen Ferry Terminal, a proposed service from Ladner Exchange to Langley, and new service along Blundell Road in Richmond.  Additionally, there was support for increased frequency on existing bus services, such as the 301, 311, 388, 430 and C76.

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Canada Day service—by the numbers


Photo mosaic by: translinkbc @ Mosaically

By land or by sea, Metro Vancouver residents flocked to the various public transit options to get to, from and around downtown Vancouver this past Canada Day. Compass Card data tells us that passengers tapped in and out approximately 182,000 times at Waterfront Station! That’s a nearly 190 per cent increase in the number of passengers travelling through on Saturday, July 1 compared to an average Saturday of the previous month.

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Pattullo Bridge weekend closure July 14 – 17

The Pattullo Bridge is celebrating its 80 birthday this year, and as part of regular maintenance and repair work to keep the bridge operational until it’s replaced, the bridge will be closed from Friday, July 14 at 9 p.m. to Monday, July 17 at 5 a.m. This closure will allow crews to repair the south side of the bridge.

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CMBC recognized as RCBC environmental champion

CMBC recognized as RCBC environmental champion

Harvinder Aujala (left), RCBC Information Services Manager, and Donna Bartel, CMBC Environmental Sustainability Manager

 

Each year the Recycling Council of BC (RCBC) hosts a celebration recognizing the valuable contributions made by individuals and organizations towards the preservation and protection of British Columbia’s environment. This year, Coast Mountain Bus Company (CMBC) was awarded the 2017 Public Sector Environmental Award for continued efforts in reducing environmental impacts.

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Who’s behind TransLink’s Social Media channels?

Social Media Team

Left to right: Robert Willis, Sarah Kertcher, Allen Tung

Hello Buzzer readers! It’s been a while since we’ve shined the spotlight on the people who put the blog and so much of TransLink’s social media together. First off, there’s the amazing and award-winning Customer Information team who look after TransLink’s official Twitter account. Their tireless work has been a model for other like-minded agencies and they’ve become a indispensable channel for all things service related and more!

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Canada Day Weekend Holiday Service for #Canada150

Saturday July 1 marks Canada’s 150th anniversary of Confederation!

SkyTrain, SeaBus, and bus will all be running on a Sunday/Holiday schedule with additional service to help you get to and from your Canada Day celebrations.

Beginning at 4 p.m., access to Waterfront Station will be modified to ensure customer comfort and safety during crowded periods. The Howe Street entrance will become exit only. SkyTrain staff and Transit Police will be on hand to redirect customers to the Cordova Street entrance.

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This innovative TransLink program projects to generate $1 million in revenue

Guy Akester, TransLink's Director of Real Estate Programs and Partnerships with Patti Parente, Vice-President of Real Estate for A&W Food Services Canada outside the new 24-hour A&W restaurant at Main Street–Science World Station.

Guy Akester, TransLink’s Director of Real Estate Programs and Partnerships with Patti Parente, Vice-President of Real Estate for A&W Food Services Canada outside the new 24-hour A&W restaurant at Main Street–Science World Station.

Retail is popping up at SkyTrain stations—it’s all part of TransLink’s innovative retail real estate program. This program is already generating about $500,000 per year in additional revenue, and we’re projecting, within five years, to double that figure to about $1 million annually!

How is TransLink doing this? As part of ongoing SkyTrain station upgrades along the Expo Line, TransLink is turning under-used spaces into coveted retail spaces. While revenue from the retail real estate program will not fund the system in its entirety, it is offsetting costs for our customers and providing them with added comfort and convenience.

Recently, we added our first 24-hour retailer at Main Street–Science World Station, an A&W restaurant. This creates a constant human presence at the station, which can put customers at ease and provide them with a safe place to go.

This is just the start for us. We’re continuing to explore new ways to include retail at stations as we continue upgrades along the Expo Line. One day, with technological advancements, you might even be able to pay at these retailers using your Compass Card!

Want to learn more? Check out these stories:

Author: Allen Tung

#MyTransLink – June 27, 2017

There’s a reason it’s called Beautiful British Columbia, and this weeks #MyTransLink showcases so much of the beauty of the region. This time we’ve got sunny summer days and sprawling blue skies – a recurring theme among your recent transit shots, and the compilation below is no exception. Check it out and see what’s been seen on and around our system!

TransLink supports Multi-“Modo” transportation with a new carshare partnership

Modo carsharing

Getting around Metro Vancouver will be much easier thanks to a new partnership between TransLink and Modo Co-operative.

Transit in Vancouver is no stranger to carshares, looking at the blocks surrounding SkyTrain stations in the region you’ll see an abundance of parking spaces reserved for carsharing. This partnership with Modo Co-operative is the first time that stalls have been created directly on TransLink property. You can now grab a Modo just steps from the fare gates!

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SeaBus gets a makeover! An update on rehabilitation work

SeaBus Washrooms

Have you seen SeaBus’s new look? We’re happy to announce the washrooms at SeaBus are now open!

Last October the washrooms at the north and south SeaBus terminals closed to undergo renovations, including significant accessibility improvements. Last week, we celebrated a SeaBus birthday and opened up these brand new washrooms to the public.

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Contest: Show us your Canada for a chance to win a #Canada150 Commemorative Compass Card!

Happy 150th birthday Canada! ?????? Celebrate by getting a limited edition commemorative compass card ??

A post shared by Megan | Vanfoodventures (@vanfoodventures) on

Hey Metro Vancouver. We LOVE that you LOVE the new, limited edition #Canada150 Compass Cards! In fact, you love them so much that you’ve bought out SIX of 16 Compass Vending Machine locations around the region in just 24 hours! 

As of July 4, #Canada150 commemorative Compass Cards have sold out. 

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Thank you for your patience during the recent HandyDART scheduling disruption

handydart

We sincerely apologize to each HandyDART customer who experienced significant service delays or missed their afternoon trips on Thursday, June 22.

As an update for our customers, the scheduling disruption they may have experienced was caused by a software system being down and the problem was resolved later that afternoon.

While the system is now back up and running, we are working with our HandyDART operator to ensure the situation is completely resolved.

Thank you for your patience as the HandyDART operator and our staff worked through these issues and tried their best to get our customers to their appointments.

Kevin Desmond, TransLink CEO

Author: Sarah Kertcher

Celebrate Canada’s 150th with a commemorative #Canada150 Compass Card!

Canada 150

These limited edition Compass Cards are available starting June 22 until supplies last

On July 1, our fair land will be celebrating its sesquicentennial anniversary of Canadian Confederation.

That’s just a fancy way of saying Happy 150th Canada!

To mark this momentous occasion, TransLink is releasing 20,000 special, limited edition Canada 150 Adult Compass Cards.

These cards will be available on June 22 at Compass Vending Machines in select SkyTrain Stations. To find a location nearest you check our interactive map.

**Look for Canada 150 decals on CVMs**

#Canada150 Commemorative Compass Card

Commemorative Compass Cards will also be available at the Compass Customer Service Centre located at Stadium–Chinatown Station open on Canada Day from 12 p.m. until 6 p.m. while supplies last. Limit one per person.

Get yours before they’re gone and celebrate Canada’s 150th by tap, tap, tapping in style!

Want to win your way into the celebration? Stay tuned for details on how you can win your very own #Canada150 Commemorative Compass Card!

Celebrate Canada Day in person and online!
Use the hashtag #Canada150 to share your celebration moments with people across the country!

Author: Sarah Kertcher

Weigh in on rapid transit in the Broadway Corridor!

broadway consultation photo

You’re invited to pop by an open house to learn more about the Broadway Extension and share your thoughts.

Today (June 19), we’re launching our next round of consultation, in partnership with the City of Vancouver. Back in January 2017, we launched the first phase of consultation and we heard from more than 470 people at in-person events and 4,200 people through our online survey and feedback forms. Now it’s your turn!

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All aboard the first-ever Canada Day Express!

WCE Holiday Train

For the first time ever, West Coast Express will be running its newest holiday train on Saturday, July 1  – the Canada Day Express. This July 1 isn’t just any ole Canada Day, this year marks 150 years since Confederation. Given the significance of this sesquicentennial celebration we’re giving our riders an additional opportunity to check out some of the amazing celebratory events being held in and around Vancouver.

The Vancouver bound West Coast Express train will be leaving Mission at 11 a.m., arriving at Waterfront Station in Vancouver by 12:15 p.m. This will give riders plenty of time to experience all there is to offer at the various venues in Vancouver and beyond – before the train departs Waterfront at 7:00 p.m.

Don’t forget! The Evergreen Extension of the Millennium Line connects with West Coast Express Stations at Moody Centre Station and Coquitlam Central Station, so if return train schedules don’t fit with your party plans, you can connect through SkyTrain at one of these stations.

Regular fares apply for this special holiday train. Use your Compass Card or purchase a ticket at a Compass Vending Machine located at the West Coast Express stations.

We look forward to celebrating with you!

Author: Sarah Kertcher