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Translink Buzzer Blog

Update: Commercial–Broadway station upgrades

Broadway Commercial track and train

Commercial–Broadway Station is the busiest station on the network

Upgrades to improve accessibility, capacity, safety and security at Commercial–Broadway Station, one of the busiest stations on the SkyTrain system, are well underway.

Project Status:

  • Two new columns were constructed on either side of Broadway to support the new pedestrian walkway.
  • A steel mesh wall along with the roof structure and its support columns were installed for the new Broadway platform.
  • Concrete columns were erected in the Grandview Cut to support a widened pedestrian overpass to Platforms 1 and 2.

Upcoming work means the Broadway entrance at the south stationhouse (beside CIBC) will be closed from start of service Saturday, June 18, while crews remove three fare gates to make space for construction of the expanded station entrance.

The entrance will reopen prior to start of service on Monday, June 20.

What passengers and neighbours can expect:

  • Customers can access the station from the entrance off 10th Avenue, or from the north stationhouse on the other side of Broadway.
  • SkyTrain attendants will be present on the platform, in the concourse and outside the station to help guide customers to the 10th Avenue entrance.
  • Signs will be installed to direct customers.
  • When the station entrance reopens, there will be six fare gates, two of which are accessible gates. We know that six fare gates will be more than enough for the number of passengers who use this entrance.

Thanks for your patience as we complete these much-needed upgrades to Commercial-Broadway Station.

Stay tuned for additional updates throughout the project!

Looking for more information?

Learn about all of the Expo Line Station upgrades here.

More details about the Commercial–Broadway Station upgrades and project benefits can be found at translink.ca/commercialbroadway.

Got questions? We’re here to listen!
Customer Service: 604.953.3333
Monday to Friday: 5:30 a.m. to 12:30 a.m.
Saturday and Sunday: 6:30 a.m. to 11:30 p.m.
Overnight Station Upgrade Customer Service: 1.866.979.0930
Monday to Friday: 12:30 a.m. to 5:30 a.m.
Saturday and Sunday: 11:30 p.m. to 6:30 a.m.:30 a.m.
translink.ca/customerservice

Author: Jordan Keim

Splash into summer Service Changes!

summer_2016_buzzer_640x340

Four times a year (spring, summer, fall and winter), we adjust transit service across the region to make our network more efficient and provide service where it is needed most.

And where do riders need extra service during these sunny, summery months?

TO THE BEACH, of course! (Along with lots of other places too). Take a look!

Service Change highlights

  • More service to popular summertime destinations like Stanley Park, Lynn Canyon Park, Buntzen Lake and White Rock Beach.
  • Improve service reliability, decrease overcrowding and improve direct connections to key destinations with modifications to the 26, 41, 43, 49, 242, and 480 routes.
  • Provide better NightBus connections and increase safety for passengers: N8, N20 and N22.
  • Accommodate the City of Vancouver’s Burrard Corridor Project with temporary service adjustments to the 2 and 22.
  • Implement recommendations as a result of the 2015 Transit Network Review: 26, 41, 43, 49, 49, 480, N6, N8, N16, N20 and N22.

Summer Service Changes begin to take effect on June 27, 2016.

Know before you go!

Sign up for Transit Alerts at translink.ca/alerts, visit translink.ca, follow @TransLink or call Customer Service at 604.953.3333.

For more information on the summer service changes, visit translink.ca/servicechanges.

More details on the Transit Network Review can be found on our website.

Author: Adrienne Coling

An update on Metrotown Station upgrade work

West Stationhouse loop truss

West station house loop truss

Have you noticed the huge steel structures being constructed outside Metrotown Station?

Over the past few weeks, crews have been constructing a massive loop truss which will be installed above the west station house – providing structural support for the station’s roof. MultivistaPhoto-2016-06-09 (1)

The loop truss is so massive, in fact, that it was shipped to the work site in four separate pieces, all of which arrived in May.

Crews have also been working on building eight columns which will support the final structure. 

Over the coming weeks, crews will continue fabricating the loop truss, and later this summer it will be hoisted into place with two separate tandem lifts.

More details to come on what this will mean for customers.

Once fully constructed, the loop truss will weigh approximately 70 tons (140,000lbs) and will be around 64.5 meters (212 feet) in length. 

A similar loop truss will be constructed and then installed in the east stationhouse.

B2x sm 141112 MT-Sitemodel Full NE alternate

A rendering of the completed Metrotown Station upgrades project

Have questions about this work?
We’re here to listen!
Customer Service: 604.953.3333
Monday to Friday: 5:30 a.m. to 12:30 a.m.
Saturday and Sunday: 6:30 a.m. to 11:30 p.m.
Overnight Customer Service: 1.866.979.0930
Monday to Friday: 12:30 a.m. to 5:30 a.m.
Saturday and Sunday: 11:30 p.m. to 6:30 a.m.

Author: Jordan Keim 

Some minor bus stop changes for #49 route detour

Customer Alert generic bus

Minor bus stop changes during the #49 detour

Due to construction work by the City of Vancouver, the #49 has had significant detours since early May.

This work includes replacing the sewer main and rehabilitating the roadway along Southwest Marine Drive.

Starting on Monday, June 13, 2016 there will be some minor changes to the temporary bus stop location for the #41,#43, #49, and #480 routes.

map

Details:

  • Stop #60745 will be removed and cancelled.
    • Customers will need to walk to the east side of Dunbar Street to get to the nearest bus stop location #50641.
  • Stop #50641 is temporarily moved from EB West 41st Avenue west side of Dunbar Street to EB West 41st Avenue eastside of Dunbar Street.
  • The temporary stop #51018 is moved from West Boulevard at 49th Avenue to West Boulevard at between 48th and 47th Avenue.

The Southwest Marine Drive Upgrades Project is estimated to be completed by September 2016.

We appreciate your patience as the City of Vancouver completes this necessary road work.

For more information on changes and detours, visit translink.ca/alerts.
Questions or concerns? Let us know!
Customer Service: 604.953.3333
Twitter: @TransLink

Author: Adrienne Coling

Late night SkyTrain single tracking resumes June 12

Vehicle-on-track

Single tracking will run from June 12 into fall 2016

Beginning June 12 and continuing into the fall, SkyTrain will single track at several stations, primarily during late night hours, due to maintenance work and system upgrades.

Riders should plan on up to 20 minutes of extra travel time during these single tracking events.

Need a refresher as to what single tracking is and why its needed?

I’ve got your back!

Single tracking is when we run trains in both directions over a single piece of track. It’s like taking a two-lane road down to one lane and having a signal or flag, person regulating traffic in the remaining lane so it only flows in one direction at a time. – Ian Fisher, BCRTC

In fact, many railways operate this way where they do not have two tracks to use.

We use single tracking to give crews time to perform necessary work on one track while we keep the other track open for service.

Single tracking – stations and dates:

  • Metrotown and Patterson stations (June 12-16, 24-25): Allow 10-20 minutes, Millennium Line operates VCC-Clark – Columbia only
  • Columbia and Scott Road stations (June 21-23, 26-28): Allow 5-10 minutes
  • Columbia and New Westminster stations (June 29-30, July 3-7): Allow 5-10 minutes

Work has been scheduled to avoid large events, such as concerts, sporting events and community celebrations.

You can learn lots more about single tracking from our interview with BCRTC last fall.

Thank you for your patience while we perform upgrades and important maintenance work to the system.

For information on the service impacts visit translink.ca,
check our Transit Alerts, follow TransLink on Twitter
or call Transit Information and Customer Feedback at 604-953-3333.

Author: Adrienne Coling

New Pattullo Bridge consultations – get involved!

It's time to start talking about connecting to the NEW Pattullo Bridge

It’s time to start talking about connecting to the NEW Pattullo Bridge

Hello Buzzer readers!

Just a quick reminder that starting this Monday, June 13, 2016 TransLink is reaching out to you, the public, for your input on the Pattullo Bridge replacement.

There are both public open houses as well as small group meetings you can attend to learn more and have your voice heard!

Public open houses

These are drop-in sessions and no RSVP or registration is required.

Community Date Time Location
Surrey Wednesday, June 15 5 to 8 p.m. Surrey City Hall
13450 104 Avenue, Surrey
New Westminster Saturday, June 18 10 a.m. to 1 p.m. Sapperton Pensioners’ Hall
318 Keary Street, New Westminster
New Westminster Wednesday, June 22 5 to 8 p.m. Inn at the Quay
900 Quayside Drive, New Westminster
Surrey Saturday, June 25 10 a.m. to 1 p.m. Bridgeview Elementary School
12834 115A Avenue Surrey

Small group meetings

If you’d like to attend one of our small group meetings, please register by emailing pattulloreplacement@translink.ca because space is limited!

Community Date Time Location
New Westminster Tuesday, June 14 1 to 3 p.m. TransLink Head Office
400-287 Nelson’s Court, New Westminster
Surrey Wednesday, June 15 1 to 3 p.m. Surrey City Hall
13450 104 Avenue, Surrey
New Westminster Thursday, June 16 10 a.m. to 12 p.m. TransLink Head Office
400-287 Nelson’s Court, New Westminster
Surrey Monday, June 20 10 a.m. to 12 p.m. Surrey City Centre Library
10350 University Drive, Surrey
Surrey Tuesday, June 21 1 to 3 p.m. Surrey City Hall
13450 104 Avenue, Surrey
New Westminster Wednesday, June 22 10 a.m. – 12 p.m. Sapperton Pensioners’ Hall
318 Keary Street, New Westminster

You can also find these events listed in our calendar.

For more information on the replacement project and informations sessions, visit translink.ca/pattulloreplacement.

Author: Adrienne Coling

Join us for TransLink’s AGM on June 23, 2016

AGM-Facebook-FINAL-V2

Each year, TransLink holds our Annual General Meeting (AGM).

The AGM is where TransLink and its operating companies review highlights of the past year in transit from financial to operational milestones, our latest Annual Report and a whole lot more.

We also open the floor to questions from riders and community members just like you!

Our June Open Board Meeting will follow the AGM after a brief break.

Details:

June 23, 2016
Annual General Meeting
9:00 – 9:45 a.m.
Open Board Meeting 10:00 a.m. – 12:30 p.m.
TransLink Head Office
400-287 Nelson’s Court, New Westminster

 Unable to attend? Not to worry!
Both events will be filmed and available on translink.ca.

**UPDATE**

TransLink 2015 Annual General Meeting

You can also review our AGM videos for the past give years here.

Author: Adrienne Coling

Bike Patrol 2.0 hits the streets

Bike Patrol gets rolling May 19th

Bike Patrol gets rolling May 19th

In 2015, Bike Patrol hit the streets of downtown Vancouver as part of a four month trial.

Because it was such a success, Bike Patrol is back for a second season!

This year, Bike Patrol is stationed again in downtown Vancouver and will be attending some events in the Surrey Central area.

  • From May to September, officers patrol in shifts between 11:00 a.m. and 9:30 p.m.
  • A total of eight security personnel will be CAN-bike certified, which includes backup relief
  • No fair-weather riders! Bike Patrol will run rain or shine.

While Bike Patrol is around to respond to emergencies, they do so much more!

They act as an important resource for transit operators, passengers and the public.

A more mobile security team will also give Transit Security the opportunity to go places where they are restricted in a car while reducing carbon emissions and vehicle costs.

On two wheels, they can work more closely with riders and employees alike at SeaBus, Waterfront Station and the 43 bus routes that travel through the downtown core.

Be on the lookout for Transit Security officers donning their bright yellow uniforms in downtown Vancouver!

Author: Jessica Hewitt

Buzzer illustrator interview: Samantha Leigh Smith

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For our special anniversary edition of the Buzzer, we celebrated 100 years by having the fabulous Samantha Leigh Smith illustrate our transit timeline!

Samantha gave us a look behind her illustrations to understand her inspiration, tools and process.

Enjoy!

What inspires you as an artist?

Just being outside! Whether it’s hiking, scuba diving or a exploring a new city and I find all the colours, patterns and shapes a constant inspiration.

What are your favourite subjects to illustrate?

I have a soft spot for illustrating really cute, happy things. Whether it be a little octopus or a girl jumping it puddle, I love drawing something that will put a smile on someone’s face. I don’t get to do it as often, but I really love hand-lettering and custom typography.

You had the chance to design this huge illustration for the 100th anniversary of the Buzzer. How did you tackle this?

A lot of research! I jumped in and learned all things transit in the lower mainland. I enjoyed discovering all the great forums and websites devoted to transit. It’s awesome to see how people collect and archive a big piece of Vancouver’s history. Once I had an idea of how transit changed and developed, I created a few different sketches planning the timeline. With each iteration I added more detail, then finally scanning and digitally illustrating it on the computer.

What are your artist tools of choice?

Depends on the project. Typically I start out with pencil and paper, then scan and move it into Adobe illustrator, sometimes adding texture in Photoshop. Lately I’ve been enjoying experimenting with brush, ink and gouache paint.

What has been some of your favourite projects you’ve created?

What a hard thing to answer. This illustration for The Buzzer is definitely up there, I never knew how much I would enjoy illustrating little buses! As well some of my favourite projects have been for CBC Music, I had so much fun creating the Canadian Music Alphabet and exploring the complexity in Björk’s genius.

What are some of the fun projects you’re working on now?

I’m currently working on a fun Canadian animal themed alphabet, I’ll be posting updates on my instagram and website soon!

Thank you to Samantha for creating such an amazing anniversary illustration for our dear, ol’ Buzzer.

Quick! Pick up this special edition on SkyTrain, SeaBus, West Coast Express and buses before they’re all gone or download it here.

Author: Adrienne Coling

Customer Relations and Customer Information form one call centre

Members of our Customer Relations department in action.

Members of our Customer Relations department in action.

TransLink is combining two of our most popular phone numbers into one – making information and customer service more accessible for our riders.

Starting today, June 6, 2016, Customer Relations (CR) and Customer Information (CI – the folks on Twitter!) are merging into one call centre.

This means when you call 604-953-3333 you will still get transit information, but you can also leave feedback at this number as well!

Creating a one-stop-shop for customer needs also means you can leave feedback during CI’s extended hours – Monday to Friday from 5:30 am to 12:30 am, and weekends from 6:30 am to 11:30 pm.

As of June 6th, all calls coming into CR will be automatically redirected to CI to make a seamless transition for customers.

Have questions or comments on the new call centre?
Comment below or tweet us!

Author: Adrienne Coling

Links and Tidbits – June 3, 2016

Links and tidbits is our semi-regular roundup of interesting fodder about transportation from the last few weeks or so. If you have links to contribute, put them in the comments, or email us.

»   ^^Straddle bus – yay or nay?

»   Happy birthday, Buzzer! 100 years on local transit vehicles. Talk about standing the test of time!

»   Here comes the bride… on the train!

»   What a sweet moment to witness while on the bus!

»   From eating to grooming; man-spreading to blocking the doors. Are YOU guilty of these subway sins?

»   Now take a look at the results of this study to find out the worst subway sins in NYC.

»   Another celebrity transit sighting. This time, Dakota Fanning takes the subway!

»   ^^I just blew a cute fuse by watching this little baby beaver at a metro station in D.C.

»   Transit meets some delicious detours in Montreal with restaurants mapped right on the metro lines!

»   Check out this list of best places to live in the U.S. if you love transit!

»   Self-driving cars as public transportation in Beverly. Hills, that is. Swimmin’ pools, movie stars.

»   Transit is often the backdrop for scenes from movies, TV, ads and more but viral videos are adding up day by day! Take a look at these top viral videos shot on the subway. What’s your favourite?

»   The Donald is making an appearance in some altered NYC subway transit etiquette ads. Thoughts? :)

Moscow's metro

»   What is this? ^^ A palace? A castle? Nope, just Moscow’s gorgeous Metro stations! NBD.

»   Another beautiful Metro station, this time in Stockholm.

»   As a self-proclaimed transit people watcher, I think this photo project is pretty cool!

People find a lot of things in the subway, but a baby? Read about this incredible story and its happy ending!

»   Obviously, great photographer minds think alike! (These ones are a bit more retro)

»   ^^Looks like a hard lesson to learn, indeed. Save your face, pay your fares!

»   Pizza delivered right to my bus stop? I’m in!

»   San Francisco will soon allow you to rate your transit ride… and the etiquette (or lack thereof) fellow passengers.

»   What a great idea! The Imaginary Superbus art event and contest brought kids together to make art and poetry as a way to boost public transit use in Winnipeg.

»   ^^Modern dance meets transit at bus stops in Regina.

»   Dreaming of becoming a transit entertainer? Get the inside scoop from the MTA’s buskers.

»   Cars are winning the commuter war – or so they say. What’s your say?

»   What an absolutely perfect gift to give this special transit enthusiast.

»   View the gallery of real life woes of New Yorkers – most are transit related!

»   I would LOVE to find a fun balloon animal on the SkyTrain! What do you think of this man’s art?

»   This new take on an ad campaign in Paris Metro stations aims to encourage riders to visit the real works in local museums.

»   A decades long quest to draw all 469 NYC subway stations is still chugging along!

»   From stations to people, transit rides make for great art projects!

»   How does your commute stack up with other riders in Metro Vancouver?

»   I’ve definitely noticed a theme this past year of transit maps reimagined. Some as 8-bit video games, some as restaurant guides (*see above) and here’s NYC’s subway mashed up with the London Tube.

»   ^^Think pink! The Pink Light Campaign in South Korea is experimenting with an alarm system that alerts passengers when a pregnant woman is in need of a seat.

Author: Adrienne Coling

Get your GradPass today!

Grad Pass

Get your GradPass from your school today!

Another year has come and gone and so another group of high school students are about to get their diplomas, heading out into the real world!

Every graduating Grade 12 student attending school in the TransLink transportation service region can enjoy two free days of unlimited travel by bus, SkyTrain, SeaBus or West Coast Express with a Compass GradPass. GradPass Compass ticket

In the past, the GradPass flash pass was valid for two days of unlimited travel. This year, each student will be issued two GradPass Compass Tickets — each the equivalent of a DayPass Compass Ticket.

The tickets will be valid on our system from Sunday, May 15 to Thursday, June 30, inclusive.

Your GradPass is available at schools around the region, either in homerooms or main offices.

Tips for using your 2016 GradPass:

  • Your Compass Ticket is activated at first tap and can be used throughout the day. The activated ticket will expire at the end of that particular service day.
  • Tickets are valid for unlimited travel on bus, SeaBus, SkyTrain (including Canada Line) and West Coast Express
  • Tickets are valid for unlimited travel across all zones
  • You are required to tap in and tap out at all fare gates and mobile validators

Remember! GradPass Compass Ticket must be used together with a valid GoCard.

For more information, visit our website.

Author: Adrienne Coling

The Buzzer Birthday Giveaway!!

Robert Buzzer

You may have heard that The Buzzer is celebrating it’s 100th Anniversary!

To honour this momentous occasion, we want YOU, our biggest Buzzer supporters to share a #Selfie and/or your favourite Buzzer memory on your social (Facebook, Instagram, or Twitter) channels with the hashtag #BUZZER100.

Entrants are allowed one entry, per channel, per day for a chance to win a Monthly Pass loaded on your Compass Card!

Buzzer100 selfie 3 edit

IMG_6839

 

Contest closes at 11:59 p.m. on June 10th, 2016 and we’ll randomly select a winner on June 14th, 2016. Make sure to check out the contest terms and conditions for all the details on the contest.

Author: Sarah Kertcher

Connections to the NEW Pattullo Bridge consultations

It's time to start talking about connecting to the NEW Pattullo Bridge

It’s time to start talking about connecting to the NEW Pattullo Bridge

Hi Buzzer readers. While we rehabilitate the 78-year-old Pattullo Bridge, TransLink is working hard on the NEW Pattullo Bridge!

We’re consulting with the public on proposed bridge connections in New Westminister and Surrey, June 13 – July 11, 2016

Learn more and have your say

First, you’ll want to check the translink.ca/pattulloreplacement page for the most comprehensive and up-to-date info. Below are two ways you can get involved plucked from that page:

Provide feedback online by going to translink.ca/pattulloreplacement and contact us via email.

Surrey – open houses
Wednesday, June 15, 2016 5-8 p.m. Surrey City Hall – 13450 104 Avenue, Surrey

Saturday, June 25, 2016 10 a.m.-1 p.m. Bridgeview Elementary School – 12834 115A Avenue Surrey

New Westminster – open houses
Saturday, June 18 10 a.m.-1 p.m. Sapperton Pensioners’ Hall – 318 Keary Street, New Westminster

Wednesday, June 22 5-8 p.m. Inn at the Quay – 900 Quayside Drive, New Westminster

A bit of history

In their June 2014 “Regional Transportation Investments – a Vision for Metro Vancouver”, the Mayors’ Council on Regional Transportation identified that the Pattullo Bridge replacement will be a

“new, four-lane bridge, primarily funded by user pricing. The replacement bridge will be designed in a manner so as not to foreclose the consideration to six lanes, subject to all-party agreement and Mayors’ Council approval.”

TransLink has initiated the planning and project development for the replacement bridge, including beginning environmental studies and seeking public input on community connections.

While funding for a new bridge is not yet in place, TransLink is working with senior government partners and the Mayors’ Council to secure the necessary funding for this critical project.

It’s Bike to Work Week! May 30 – June 5, 2016

Bike to work week

HUB Bike to Work Week starts today – May 30th, 2016, and it couldn’t be a better day to dust off the old bicycle and pedal your way in to work.

Not only is it fun, but it’s easy to participate in Bike to Work Week! All you have to do is:

  1. Register yourself here, and either ride solo, or join a team
  2. Log your trips online to be eligible for some awesome prizes!

Did you know that the entire fleet of CMBC buses are equipped with bus bike racks?! If your commute seems to daunting to tackle on two wheels alone, why not integrate a mode of transit for part of your trip!

Never used a bus bike rack before? No worries! They’re super simple to use, even for a newbie! Check out our Facebook live demo below, our YouTube channel, or you can try for yourself our bus bike rack demo located in North Vancouver between City Hall and the library in Civic Plaza.

 

Don’t forget these useful tips when using a bus bike rack:

 

  • Before the bus arrives, remove loose items such as water bottles, pumps, and panniers.
  • Tell the driver you want to load your bike, and then lower the bike rack by pulling on the handle.
  • Lift your bike onto the rack. If no other bike is on the rack, place your bike in the slot closest to the bus.
  • Lift the support arm up and over the front tire. On newer racks you might have to push the black button at the end of the support arm in order to release the ratchet mechanism.
  • Sit at the front of the bus and keep an eye on your bike.
  • When leaving the bus, please tell the driver that you need to remove your bike. Exit from the front door.
  • Remove your bike and raise the rack to the upright position if it’s empty.
  • Slip-covers are recommended for folding bikes.

Author: Sarah Kertcher