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Translink Buzzer Blog

#MyTransLink – February 6

Last week in #MyTransLink, we added a theme to this week’s edition—challenging you to show us your lines! It’s no surprise that once again, you, our snap-happy customers, community members, neighbours and transit enthusiasts have raised the roof with some awe-inspiring shots! Check it out and read to the bottom to find the theme for the upcoming week.

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Friday fun poll: on all-door boarding routes, do you board through the front, middle or back doors?

A lineup for the 99 B-Line at Commercial-Broadway Station.

On January 1, we began piloting all-door boarding on the 95 and 96 B-Lines, joining the 99 B-Line and 145 (at select stops) as all-door boarding routes!

This allows customers paying with their Compass Card to board the bus through the front, middle or rear doors. You choose! Which door do you usually board from?

During my days as an SFU student, I was an everyday commuter on the 145 from Production Way–University Station. My door was the rear and still is today when I take an all-door boarding route.

I observed most passengers who boarded through the front and middle door moved as far as the bus’s articulated joint. That meant two lines were merging for the front half of the bus, while it was only one line for the back half of the bus. It felt like I was able to board the bus sooner from the rear.

Have you observed the same thing as me? Which is your door and why? Let me know by casting your vote and leaving a comment!

On all-door boarding routes, do you board through the front, middle or rear doors?

  • Rear (45%, 96 Votes)
  • Middle (31%, 66 Votes)
  • Front (24%, 50 Votes)

Total Voters: 212

Did you ride the 95 or 96 B-Line during the all-door boarding pilot? Let us know about your experience at!

Last poll’s results

In our previous poll, we asked you whether you preferred a window or aisle seat on transit and the results are in! Seventy-six per cent of you preferred the window seat.

Ryan said: “Much prefer an aisle seat, as I like to be prepared to get up and close to the door BEFORE the bus gets there. That way I can quickly get off the bus and allow it to continue delivering passengers to their destinations.”

Gail on Facebook said she preferred the driver’s seat since she’s a bus operator! (Psst…we are hiring bus operators right now, so you too could sit in the driver’s seat!)

Also on Facebook, Wilson said: “Window because it would be really awkward (and rude) to lean on a person instead of the wall 😅.”

Author: Allen Tung

Connect to Evo Car Share at Braid and Columbia SkyTrain stations

The reserved parking stalls for Evo cars at Braid Station.

A new partnership is making it easier for our customers to connect with Evo‘s carsharing services!

Braid and Columbia SkyTrain stations now have four dedicated parking stalls each for Evo vehicles. Evo has also expanded their Home Zone in New Westminster to include Braid Station.

The parking stalls at Braid Station are located in the parking lot across from the entrance. At Columbia Station, the stalls are located east of the station at the corner of Blackwood Street and Clarkson Street.

This partnership is the latest to make carsharing more accessible for our customers by providing them more options for that first and last kilometre of a journey. Last year, we partnered with Modo to establish parking spots for its vehicles at six SkyTrain stations.

Carsharing services play an important role in keeping Metro Vancouver a livable city by giving people alternatives to owning cars. Having carsharing at SkyTrain stations is a great way to encourage people to use transit, walk and cycle, while still having the option to use a car when needed.

Author: Allen Tung

Luggage racks deliver improved customer experience onboard the 620

The luggage lack onboard one of our articulated buses.

Five articulated buses operating out of Richmond Transit Centre are now equipped with luggage racks, improving the onboard experience for our 620 Tsawwassen Ferry / Bridgeport Station customers.

This means a more comfortable ride for our customers! The three-level luggage rack is located across from the middle doors on coaches 8060, 8063, 8064, 8065 and 8066.

The 620 service is unique compared to other service in the region as it’s designed to align with the Victoria ferry schedules.

How it began

Coast Mountain Bus Company first piloted a luggage rack-equipped bus back in April 2017. During the pilot, the luggage rack was installed near the rear doors of the bus.

Our transit operators and customers provided valuable feedback, letting us know that they really liked the idea, but the rack’s height and location were not ideal. Passengers were having trouble lifting their luggage onto the top shelf because they had to lift it over their shoulders. So, our maintenance team adjusted the rack’s height to ensure more customers could easily use the rack.

The luggage rack’s final design is lower and is installed across from the middle doors on all five buses, allowing for easier access.

Have you tried them yet? If so, let us know what you think!

Author: Allen Tung

Q&A: Bike Parkades support active transportation in Metro Vancouver

Derek Yau is a transportation engineer with TransLink. He looks after the region’s bike facilities.

Did you know 107,000 trips are made each day by cycling in Metro Vancouver?

As Metro Vancouver’s transportation authority, it’s our job to help support and grow the number of bike trips. How do we do this? We help provide connections to the wider transportation system of the region by making transit more bike-accessible.

The Bike Parkade at Joyce–Collingwood Station on opening day

That means including spaces on transit for bicycles, managing the Major Road Network (including five bridges), providing cycling options such as the BC Parkway, Central Valley Greenway and Canada Line Pedestrian–Bicycle Bridge, and developing the Regional Cycling Strategy.

We also invest in Bike Parkades—indoor facilities where registered customers can store their bikes for the day and connect directly to transit. The latest facility opened at Joyce–Collingwood Station just last month, joining the parkades at Main Street–Science World and King George stations.  Read more »

#MyTransLink – January 30

Hey there! Welcome back to another week of #MyTransLink. We’re sharing some of the amazing photos captured by YOU! Our snap-happy customers, community neighbours and transit enthusiasts. Curating these photos is always a challenge because of all the outstanding shots to choose from. Check out this small sampling of our favourites since last week, and make sure to read to the bottom to see what we’ve got in store for next week!

TransLink Wayfinding 101: what is wayfinding?

If you’ve taken transit, you’ve taken part in wayfinding on our system. So what exactly is it?

For the customer, wayfinding is much more than applying directional signage, and for us at TransLink, it’s much more than simply providing directional signage.

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On this day in Buzzer Blog history: January 24, 2011

Old Mr Buzzer

It’s hard to believe that 2011 was seven years ago, it feels like just yesterday. For this edition of On this day in Buzzer Blog history, we’re throwing back to a throwback post where we shared a cool piece of transit history sent to us by Bob Hassan, who had inherited his late fathers collection of Buzzer relics.

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#MyTransLink – January 23

Here we go again! This week’s edition of #MyTransLink once again shares some stunning photos captured by YOU! Our snap-happy customers, community neighbours and transit enthusiasts. Here’s a small sampling of our favourites since last week.

Universal Fare Gate Access Program launches

Transit customers who are not able to tap a Compass Card at fare gates due to a disability will now have greater access to the SkyTrain system with the launch of the Universal Fare Gate Access Program.

The program, the first of its kind to our knowledge globally, provides participants with radio-frequency identification (RFID) cards that will automatically send a signal to RFID readers located above designated accessible fare gates. The fare gate will open when the card comes within range and close once the customer passes through.

As of today, more than 40 per cent of SkyTrain stations have been outfitted with RFID technology. All SkyTrain and SeaBus stations will be equipped with this technology by the end of the year.

We’ve chosen a phased roll out so we can begin restoring access to the system as soon as possible. A phased approach also allows us to take customer feedback and make adjustments to the system as we go, which gives us the best opportunity to get this right.

It’s important to us that this customer group have the same travel experience as our other customers. This unique, locally-developed solution, allows those enrolled in this program to use the same fare gates as everyone else to independently travel the system as they please.

This technology, which was designed by TransLink and implemented in partnership with Vancouver-based Hyperlight Systems, is at the forefront of the industry. World-wide, no other transit authority (to our knowledge) offers fully-automated, touchless access to a gated transit system.

For information on the program and how it can best benefit you, please call 604.953.3698 or email Hours of operation are Monday to Friday 8 a.m. to 6 p.m. and Saturday from 8 a.m. to 4 p.m.

Double the fun: Double-decker buses will add to the fleet in 2019

TransLink double decker bus

Back in November of 2017, we launched our highly anticipated Double-decker bus pilot project, with two, double tall buses rolling out on various long-distance commuter routes.

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Did you know there’s a time capsule at New Westminster Station?

Premier Bill Bennett seals commemorative time capsule as Ontario Premier David Peterson and
New Westminster Mayor Tom Baker look on.

Our Transit History section just scratches the surface of what we have in The Buzzer archives, which includes eight issues of the Vancouver Regional Rapid Transit Project Quarterly.

The 12-page Winter 1986 edition, released a month after SkyTrain’s opening, contained a myriad of photos and stories touting the launch of Vancouver’s first rapid transit system. Perhaps, the most interesting tidbit is the existence of a time capsule.

Mhmm, that’s right! A stainless steel time capsule, sealed by then-B.C. premier Bill Bennett, was buried at New Westminster Station. It will be opened in 2085—a hundred years after SkyTrain opened.

Luckily, we won’t have to wait until 2085 to find out what’s inside!

According to quarterly, it includes the names of the 5,000 people that built SkyTrain and a letter from Bennett to the British Columbians that will open the capsule. He writes,

[The inauguration of SkyTrain is] a milestone as important as the arrival in 1885 of the first transcontinental passenger train in British Columbia. The documents which accompany this letter in the time capsule are the essential records relating to the design and construction of SkyTrain and represent the creative efforts of thousands of British Columbian and Canadian architects, engineers, construction workers, planners-and designers. Together, we have shown the world what imagination and determination can achieve.

Also inside:

…the opening day commemorative editions of the Vancouver Sun and Province, which contained special SkyTrain supplements, a copy of the rapid transit film, Going to Town, a filmed message from Grace M. McCarthy, minister responsible for the project, one of the invitations to the SkyTrain opening ceremonies, and a copy of each of the seven quarterly reports of the Rapid Transit Project.

Also, luckily, we have a copy of Going to Town uploaded to our YouTube account! Watch it here.

Bus Route Buzz – Winter Service Changes 2017/18: Maple Ridge, Pitt Meadows and Tri-Cities

Bus Route Buzz
Bus Route Buzz is our series that takes a deep dive look into quarterly service changes coming to your area. This edition takes a look at improvements to Maple Ridge, Pitt Meadows and the Tri-Cities. 

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A talon for getting rid of pigeons – TransLink’s Falconry Project

Falconry Project

In a bid to develop a humane solution to address the long-standing pigeon problem at SkyTrain stations across the region, we have partnered with our feathered friends at Raptors Ridge for a six-week falconry project around six of our most bird populated stations. Falconers will be bringing predatory birds, falcons and hawks, to these stations in order to change the habits of the pigeons and deter them from returning.

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#MyTransLink – January 16

We’re back with another edition of #MyTransLink, the weekly curated series sharing photos captured by our snap happy customers, community neighbours and transit enthusiasts alike. Check out a sampling of our favourites since the last week.

Sign Light

A post shared by Philipp Postrehovsky (@philpostro) on

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