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Translink Buzzer Blog

Holiday service for Victoria Day

Queen Vicki
On Monday, we celebrate Victoria Day – in honour of the first Queen of Canada who just happened to be sitting on the throne when this country was founded in 1867!

What does that mean for transit?

Holiday service!

BusSkyTrain and SeaBus services will operate on a Sunday/holiday schedule.

West Coast Express train and TrainBus service will not operate.

The Compass Customer Service Centre, Customer Relations and Lost Property Office will be closed.

The best news is, as with all holidays, you only need a one-zone fare to travel across all zones!

Know before you go!

Use the Trip Planner to check your route and schedule times prior to leaving. The information noted here is subject to change. For the latest and most up-to-date information, bookmark translink.ca on your mobile device so you can know on the go.

Customer Information can be reached at 604.953.3333 or tweet us @TransLink.

Author: Adrienne Coling

Sign, sign, everywhere a sign… New bus stop signs, that is!

Say hello to your new bus stop signs!

Say hello to your new bus stop signs!

Late last year we mentioned how some bus stop signs around Surrey Central were getting a new look.

Now, you may have noticed that these new signs are popping up at bus stops across the region!

That’s because they will become the new bus stop standard for TransLink.

TIPs

Transit Information Panel

As current signs come to the end of their lives, we will be switching all of our bus stop signage across the region to mirror the new look.

The new signs include the “T” for transit, route numbers, Next Bus information and the bay number are placed in prominent locations.

To differentiate from regular bus service, B-Line information will be highlighted in orange and NightBus in navy blue. Plus, they are reflective and easily seen at night!

The best part is really the fact each new sign will list EVERY route at that stop. No more wondering if you’re waiting in the right place, just check the sign!

Another change you may start to see is the end of infotubes at bus stops where they exist and the installation of Transit Information Panels (TIPs).

The new TIPs bump up the font of the scheduled times, include the stop number as well as the recognizable “T” for transit.

The hardware used is much more durable than the old infotubes, which makes them longer lasting and more cost effective.

Thirty-six stops in downtown Vancouver have been updated with these awesome TIPs!

Next up is Surrey City Centre starting mid-May. The rest of the infotube stops will be updated throughout this year.

Author: Adrienne Coling

TransLink commits more than $48 million to road and cycling projects

TransLink contributes to the annual upkeep and maintenance of all 600 km of the MRN.

TransLink contributes to the annual upkeep and maintenance of all 600 km of the MRN.

As you may or may not know, TransLink is much more than transit!

Did you know that TransLink is funding more than $48 million in major road and cycling projects across Metro Vancouver’s municipalities in 2016?

That’s right!

Translink has committed $9.8 million towards 16 capital improvement road and bicycle projects in 12 Metro Vancouver municipalities.

We have has also committed $38.5 million to operate, maintain and rehabilitate the regional Major Road Network (MRN).Bike infographic

The MRN is a network of more than 2,300 lane kilometres (or 600 road kilometres) of arterial roads stretching across the region that carry the bulk of the region’s commuter, transit and truck traffic.

Funds* are used by municipalities for a range of activities, from street cleaning and snow removal, maintaining streetlights, traffic signals and signs, patching potholes, and repaving.

To get the inside scoop on the MRN and other projects around the region, I spoke with one of our very own engineers, Sam Young.

What type of work do you do for TransLink?

I am a Transportation Engineer and have been with TransLink’s Infrastructure Program Management Department for about three years. We have lots of projects on the go, and I am part of a team that works closely with Metro Vancouver municipalities to fund the maintenance, operation, and upgrades to the Major Road Network, as well as upgrades to the regional cycling network. Our team also works with internal and external stakeholders to make sure that new and existing TransLink services and facilities, such as bus routes and bus exchanges, can operate safely and efficiently.

Can you tell us about how the MRN was formed?

When TransLink was formed in 1999, it became the first multi-modal transportation authority in North America responsible for not only transit within Metro Vancouver, but also cycling, roads, as well as goods movement within the region.

The MRN was born around the same time, comprising of roads across the region that were either declassified from the Province (such as Lougheed Highway and King George Highway), or uploaded from the Municipalities (such as Knight Street and Broadway). At that time, a systematic evaluation was done to assess which roads would be included as part of the MRN; but generally speaking, a Major Road would typically play a significant role in providing mobility and connectivity across our region.

If you study the MRN map closely, you’ll notice that the majority of Major Roads are important transit and goods movement corridors, link multiple municipalities and activities centers, and connect to the Provincial Highway system for travel through the region or outside the region.

What are some major projects that have been completed in years past, that readers might be able to recognize?

Some of the recently completed projects with TransLink funding include the Low Level Road Project in North Vancouver, the Powell Street Overpass Project in Vancouver, the Moody Street Overpass Upgrade Project in Port Moody, and the Fraser Highway Widening projects in Surrey and Township of Langley.

What is the benefit of these investments to each municipality?

Not many people know this, but TransLink also provides funding towards the day to day operation and maintenance of the MRN, including snow removal activities, street cleaning, pavement maintenance such as patching of potholes as well as sidewalk and bike lane maintenance.

MRN: by the numbers

  • The MRN is approximately 2,360 lane-km in length, which is long enough to stretch from Vancouver to San Diego!
  • In addition, TransLink also owns and maintains a portion of the MRN. The MRN extends through three TransLink owned bridges (Golden Ears Bridge, Knight Street Bridge, Pattullo Bridge), as well as Golden Ears Way. There are over 200,000 vehicle crossings on these TransLink bridges every day.
  • When the MRN was formed in 1999, it was only about 2,200 lane-km in length. About 30% of this original network consisted of declassified Provincial roadways. Over the years, the MRN size has increased due to additional major roads being added, road widening projects, and intersection improvement projects such as new turn lanes.
  • There are over 1,000 traffic signals on the MRN alone – the funding TransLink provides also goes towards the operation and maintenance of signals. The replacement of these signals systems occur when they reach the end of their useful lives. Same goes for street lights!

Thanks to Sam for some MRN insights!

For more information you can visit our
Roads, Bridges and Goods Movements Projects page.

Author: Jordan Keim and Adrienne Coling

*Funding is provided per kilometre of MRN within each municipality.

SeaBus terminals are getting a much needed upgrade

SeaBus terminals

Construction is expected to last until 2018

Some SeaBus facts:

The SeaBus terminals and administration buildings are 40 years old.

SeaBus trips carry about 16,000 passengers a day.

That equates to 43,290 crossings each year carrying over 6 million people!

Talk about wear and tear!

The envelopes of all three buildings – essentially the walls and roofs – including the roofs of the two terminals, are in poor condition and no longer working as designed.

So, naturally, these buildings need some upgrades and rehabilitation work to keep them safe and functioning for both riders and employees.

Don’t fret! SeaBus service will continue to operate as normal during construction and terminals will remain accessible, however customers can expect small detours when entering or exiting the terminals.

What work is being done

  • The exterior metal cladding, roof, and windows on the north and south terminals will be replaced.
  • Stucco siding and windows on the administration building in North Vancouver will also be replaced.

Work is expected to begin this spring and continue until mid-2018.

We thank you for their patience while we do this necessary maintenance work.

Author: Adrienne Coling

Trans Canada Trail run across the Golden Ears Bridge this weekend

Race day route along the Trans Canada Trail

Race day route along the Trans Canada Trail

‘Tis the season for runs, races and cycling events and this Sunday is no exception!

On Sunday, May 15 between 7:00 am and 1:00 pm, The MEC Langley run Two will follow the Trans Canada Trail across the Golden Ears Bridge, finishing in Fort Langley.

This event includes a 5K, 10K, half and full marathon.

The half marathon starts in Pitt Meadows and goes over the Golden Ears Bridge and finishes in Fort Langley. The full marathon will start in Fort Langley and head to Pitt Meadows and back. While the 5K and 10K will be an out and back on the Fort to Fort portion of the Trans Canada Trail starting and finishing in Fort Langley.

The runners will be crossing the bridge from approximately 8:30 am. to 10:30 am on the West sidewalk. Be sure to keep that in mind if you’re driving, biking or walking in the area.

You can see the route with detailed instructions here.

For start times, places, aid stations and registration information,
visit the MEC event page.

Author: Adrienne Coling

Bus rack demo now in North Vancouver!

City of North Van FB pic

Test out your bike rack skills in North Vancouver (Photo courtesy of City of North Vancouver)

Did you know that every single vehicle in our bus fleet has racks for your bike?

That’s right! And with Bike to Work week quickly approaching, why not try loading your bike on a  bike rack without the bus?

That way, you’ll be a bus rack superstar when you use the real thing!

Well, you’re in luck!

TravelSmart and North Vancouver have paired up to provide a demo bike rack between City Hall and the library in Civic Plaza.

Have you spotted this new cycling gem?

We tested out a bike rack (we practised first!) in our first Facebook LIVE streaming.

Some tips for using the bike racks:

  • Before the bus arrives, remove loose items such as water bottles, pumps, and panniers.
  • Tell the driver you want to load your bike, and then lower the bike rack by pulling on the handle.
  • Lift your bike onto the rack. If no other bike is on the rack, place your bike in the slot closest to the bus.
  • Lift the support arm up and over the front tire. On newer racks you might have to push the black button at the end of the support arm in order to release the ratchet mechanism.
  • Sit at the front of the bus and keep an eye on your bike.
  • When leaving the bus, please tell the driver that you need to remove your bike. Exit from the front door.
  • Remove your bike and raise the rack to the upright position if it’s empty.
  • Slip-covers are recommended for folding bikes.

Check out a rider’s first hand experience documented in this great blog!

For more information on bikes on buses and transit in general, head to our website.

Author: Adrienne Coling

Talking Transit: An afternoon tea with Levi

Meet Levi!

Meet Levi!

I met Levi on a lovely afternoon at Brentwood Town Centre Station in Burnaby.

I must admit, this was not a typical stop for me as I usually use the Expo Line and the other side of the Millennium Line, but I love exploring the transit network and meeting riders where they use the system!

Levi is just 18 and uses transit daily to commute from her home on the North Shore to her job downtown and to school at BCIT.

She says transit does more than just gets her where she needs to go, it creates a community of those who use it and connects our region in a way nothing else can.

Levi has lots to say about transit, so let’s get to it!

What does transit mean for someone growing up in this region?

When I was in grade five, one of my best friends had so much independence and I had very protective parents and if I wanted to go anywhere, I was given a ride. Sometimes I didn’t want a ride, I wanted to take the bus! That never happened. Somehow, the bus turned into the symbol of independence for me that represented true mobility and maturity. It may sound funny but it really was for me!

When was the first time you took transit?

I think the first time I got to take the bus all by myself was finally in grade eight and I was so scared! I remember a million things going through my mind: What if I got on the wrong bus? What if I pulled the cord at the wrong time? What if it doesn’t stop when I need to get off? It turned out absolutely fine and from then on, it was my favourite way to get around.

Why do you take transit now, as an adult?

Honestly, parking is super expensive at school and I have a UPass! It would just be so silly of me not to use it. I live just on the other side of the water so it doesn’t take me very long to get to school. It seemed redundant to me to live so close to transit and pay for another mode of transportation including gas, insurance, parking and deal with traffic just for a tiny bit more convenience. Plus, I would only drive myself, I don’t have anyone to carpool with so that would be pretty wasteful and expensive.

What is your favourite mode of transit?

Out of all the modes, I would say SeaBus. Mainly because I think there’s an operator or captain person. I like the idea of seeing the person driving my vehicle — the SkyTrain is super fast and awesome but no driver kinda creeps me out. I know that’s strange, call me old fashioned!

Plus, it’s the only transit that you can never miss your stop! When I worked downtown on the later shifts, it was great because I could have 15 minute power naps without worrying about not getting off at the right place!

Do you have any fun or sweet stories about transit?

One day when I was first commuting to and from BCIT, I was on my way home and the buses were very busy. It was looking like the bus was full so I would have to wait another 30 minutes for the next one.

Then a driver came along and asked if anyone, who wasn’t going to the final destination in North Vancouver, could wait for another bus just behind. A bunch of people were kind enough to get off and get the other bus meaning I could get on and go home after a long day.

It was great on two levels; one, the operator taking control of a situation to be more efficient and just help out and two, the other passengers who did get up and change buses to help some other people out.

Now, THAT bus driver is my favourite in general because he always talks to the riders. He has a series of jokes he goes through and he always says the connecting buses at major intersections so people know. He just goes above and beyond all the time!

If you had a transit wish, what would it be?

I bet everyone says they want more buses on their route or in their neighbourhood, right? Well, I’m no different! Ha ha! I actually completely understand why my bus route doesn’t have a lot of frequency. I know there aren’t a lot of people that take it and it wouldn’t make a ton of sense but I can still wish for more!

Thank you for the tea and the transit talk, Levi! It’s great to learn more about our riders’ experiences on the system.

Do YOU want to be featured in a Talking Transit interview here on the Buzzer blog?
Email us at thebuzzer@translink.ca with the subject line “Talking Transit.”

Author: Adrienne Coling

Pattullo Bridge upcoming Thursday night closure

Pattullo2

Definitely not a shot taken from the SkyTrain.

As part of the ongoing rehabilitation project, the Pattullo Bridge will be closed to vehicle traffic (the sidewalk will remain open for cyclists and pedestrians) overnight starting from 8 p.m. on Thursday, May 12 to 5 a.m. on Friday, May 13, weather dependent.

We encourage drivers to plan alternate routes to cross the Fraser River during this overnight closure. Transit customers planning on should plan on longer travel times on the N19 NightBus which will re-route via the Alex Fraser and Queensborough bridges.

Drivers are reminded that when the bridge is open, the speed limit is 30 km/h. This ensures the safety of workers and all users of the bridge.

The Pattullo Bridge is one of the oldest bridges in the region. Comprehensive deck rehabilitation work is needed to maintain road safety and bridge functionality. TransLink thanks everyone for their patience while we do this important work.

For additional information on the Pattullo Bridge, including travel resources and upcoming closures customers can:

 

Author: Sarah Kertcher

Links and Tidbits – May 6, 2016

Links and tidbits is our semi-regular roundup of interesting fodder about transportation from the last few weeks or so. If you have links to contribute, put them in the comments, or email us.

lvmarbles26n

Don’t lose your marbles!

»   At the Times Square–42nd Street subway stop in NYC you can take in this ^^ beautiful mosaic by artist Lisa Dinhofer.

»   Move over subway pizza rat and hello subway bagel rat!

»   Watch this video! (Be sure to wait until the passenger chimes in) Warning, colourful language!

»   Washington Metro turns the big 4-0!

»   Hillary had some trouble using the NYC subway – She should visit us, tapping a Compass Card is a breeze!

»   ^^ Of course SNL had to have a crack at poking some fun.

»   Rubber ferry, you’re the one! You make bath time so much fun!

»   BCIT’s, Evolution 107.9 radio’s Harrison Jewell spoke about TransLink and how we compare with other transit authorities in North America.

»   I admit, I’d probably do a double take at some of these books being read on the train!

»   ^^Literally the happiest I’ve ever seen people on transit in this 1964 NYC World’s Fair advert for the “subway special!”

»   You know what really grinds GO transit users’ gears? Take a look!

»   More than one fifth of U.S. urban residents use public transit regularly with NY, LA and Chicago topping the list.

»   Another month, another superhero bus operator – this time in Calgary.

»   Did you know that Cincinnati has a secret, unused subway? Neither did I!

»   From bus to food truck (looks like one of our community shuttle vehicles!) offering fresh produce at reduced rates for low-income families in Toronto. What a great idea!

»   Looks like Halifax has the same idea – full sized bus this time though!

»   Hold onto your hats because TransLink’s own Pet Peeves transit etiquette campaign is making worldwide headlines by being featured at the New York Transit Museum!

»   Another beautiful transit relic saved in London! Take a look at the Crystal Palace.

»   One of my greatest fears – becoming a meme! The late, great David Bowie’s son turned this man into an viral internet sensation!

»   So, this is what it feels like… when doves cry. What a fitting tribute!

»   Much Shiba. Very transit doge. So subway.

»   Posts like this are my bread and butter. I LOVE secrets and transit secrets are even better!

»   Ever wondered why you get sleepy on the train or bus? Looks like there’s an answer!

»   Mexico City has nearly 200 different transit signs on their system. They even tweet out the meanings for passengers. For example! Why is Talismán station represented by a mammoth? Because workers discovered the remains of one while excavating the site!mammoth»   Our region is hot. I mean H-O-T! Especially when it comes to transit. Check out how we show up on this heat map of Metro Vancouver transit users!

»   The man who voiced the “mind the gap” announcements in London’s Underground has passed away. But his wise yet stern voice will remain helping tube riders for generations to come!

»   Death Star transit realness. “Alert all commands. Calculate every possible destination along their last known trajectory!” 

»   Looking to rent in NYC? Then have a look at which subway stops will save you $$! (ps. A one bedroom for $4000 a month? YOWZA! And I thought Vancouver was pricey!)

»   What an amazing tool! All Transit allows you to gauge how well-connected any spot in the United States is by public transit!

»   It’s a museum! It’s a nuclear bunker! It’s North Korea’s subway system!

NK subway

Puhung Station was one of only two metro stations foreign visitors were allowed into before 2010.

»   New Subway ads that KNOW who is looking at them. Creepy or cool? You decide!

Author: Adrienne Coling

How you can help those affected by the fires in Northern Alberta

Red Cross

Photo Courtesy of Canadian Red Cross

The devastating fires in Fort McMurray, Alberta forced the province to call a state of emergency on Wednesday.

More than 88,000 residents had to leave their homes in and around the Fort McMurray area, sending evacuees to nearby communities for aid and shelter.

Because of this widespread disaster, TransLink in partnership with NEXTEXT is text screenproviding donation opportunities for anyone who texts “33333” for the next two weeks to donate $5 to the Red Cross relief efforts for Fort McMurray.

All you have to do to donate is text “REDCROSS” to “30333” from your phone.

About $11 million has been already donated to the Red Cross and both the Alberta provincial and federal governments have committed to match individual donations.

Please help us support our fellow Canadians in distress by donating today.

To donate online through the Canadian Red Cross click here.

Author: Adrienne Coling

Communicating bus stop relocations and closures in a new way

Bus Stop

Bus operators will now have up to date info on moved or closed bus stops

Bus stops can get cancelled or have to be relocated for a variety of reasons.

Construction, motor vehicle accidents, special events, police incidents and more.

To help our bus operators and riders have the most up to date information, operators will now be informed about any bus stop changes at the beginning of the route trip and again one bus stop before the closed or relocated stop.

This measure allows for a text to be sent to operators about bus stops that have been moved or closed.

“This is great for our customers. Closed stops won’t be announced as ‘next stop” any longer, so there’s less confusion and better communication for everyone,” says Louise Hearty, CMBC’s Director of Service Support and Security.

When a bus stop is moved, the stop will remain in the system and still be announced to riders and the operator will verbally tell passengers the new location.

When a bus stop is closed (not relocated), the stop and announcement will be removed from the system.

I actually just experienced this on my route this week! It was great to see this practice being put into action to help out riders be aware of changes to the stops on their route.

Has anyone else noticed this change? What are your thoughts?
Comment below and let us know!

Author: Adrienne Coling

TransLink Facebook reaches 20,000 likes!

Here's to the next 20,000!

Here’s to the next 20,000!

Twenty grand. Likes, that is.

We are so pleased to announce that the TransLink Facebook page has officially reached the milestone of having 20,000 likes. Actually, right now we’re at 20,323 and climbing!

We strive to make our Facebook page accessible, transparent, informative and a whole lot of fun!

Therefore, in honour of our growing online community, we’d like to take a look back at 20 of our favourite Facebook posts.

If you have favourites that aren’t featured here, be sure to comment below!

Enjoy!

Check out the story behind SkyTrain chimes – November 2010

Customer Information on Twitter started out as a pilot project – December 2010

An Olympic look back one year later – January 2011

Pet Peeves Battle Royale – November 2011

SkyTrain photo project by Alejandro Mejía Greene – December 2011

A dress made out of nearly 3,000 fare transfers? YEP! – May 2012

Early edition print Buzzer cartoon – October 2012

Bbbb…rrrraaaaiiiinnnnsssss…I mean, bus operator zombie – October 2012

They found love in a transit place – August 2013

Happy 5th birthday, Canada Line! – August 2014

Our annual I Love Transit Camp – August 2014

Cutest. SkyTrain. Ever. – November 2014

Sparky the Elf, Mr. and Mrs Claus and a Reindeer Bus! – December 2014

Rocky loves transit so much he wants to ride the bus! – March 2015

Transfer throwback – March 2015

A surprise serenade at Burrard Station from PALS Chorus – May 2015

Compass 101 video – Where to get a Compass Card – October 2015

Our region’s SkyTrain riding, celebrity crow, Canuck – December 2015

Compass gates are closing! – March 2016

Be a SkyTrain VIP! – April 2016

Author: Adrienne Coling

TransLink in the Media: TransLink CEO, Kevin Desmond, speaks with the media

Kevin Desmond has only been at the CEO of TransLink job for six weeks, but he’s already done a host of media interviews and events.

Last week he addressed media after speaking at the Greater Vancouver Board of Trade Transportation Summit (audio below).


Next up was the Lynda Steele Show on CKNW (Video above) follow by On the Coast on CBC Radio One for a ride on the 99 B-Line and more with Stephen Quinn yesterday (Skip to 2:06:30 to hear Kevin and Stephen).

 

UPDATE: Kevin was also on Global News! (May 5, 2016)

We’re sure Kevin will be doing more media in the future and we’ll keep sharing them with you.

Then and Now: 30 years of Expo

Expo 86

It was 30 years ago…

May 2nd marks the 30th anniversary of Expo ’86 – the 1986 World Exposition on Transportation and Communication held on the north shore of False Creek. North America’s largest World’s Fair was a monumental event for Vancouver that left a lasting legacy, notably, Metro Vancouver’s first Rapid Transit SkyTrain – the Expo Line, built for and named in anticipation of the fair. SkyTrain debuted as the first and one of the longest, fully-automated, driverless, rapid transit systems in the world

“Transportation and Communication: World in Motion – World in Touch” coincided with Vancouver’s centennial celebration and was opened by Prince Charles and Princess Diana.

expo prince and princess

Prince Charles and Princess Diana riding the Expo Line in 1986

 

Charles and Di

The Royal Couple

A lot has changed in 30 years, and we’ve summarized some fun facts below about SkyTrain, Metro Vancouver, and BC in general.

  1986 2016
Main line track (km) 21 58
Stations 15 33
Annual boardings (millions) 20 (1987) 80
Fleet (cars) 114 258 (+28 by mid-2016)
One-zone cash fare (at Jan 1) $1.15 $2.75
Metro Vancouver population 1.38 million (census) 2.54 million (BC Stats projection)
Detached home price $130,800 $1,816,487
Minimum Wage (per hour) $3.65 $10.45
Expo 1986

Can you spot the station?

ticket1986

Do you remember these tickets?

expo 86

The very first Ticket Vending Machines

Do you have an Expo ’86 memory you’d like to share? Did you take SkyTrain when it first launched?

Author: Sarah Kertcher

Update: Joyce–Collingwood station upgrades

JoyceStation13

Joyce–Collingwood Station at Joyce St and Vanness Ave

If you use Joyce–Collingwood SkyTrain station as much as the rest of the region (it’s the fourth busiest station outside of downtown, you know!) you may have noticed that upgrade construction has begun!

So, what does this improved design give you?

Upgrades include a new elevator, up and down escalators in the East stationhouse, better lighting and visibility and better integration of the transit system into the Joyce–Collingwood community.

Project status

Beginning May 7, the east station entrance will close and work will begin to construct a new elevator and up and down escalators.

The east entrance will remain closed until upgrades are complete in fall 2017, when the project is expected to be complete.

What to expect

Our top priority is the safety of the public, passengers, employees and contractors.

Due to the nature of construction activity, we recognize there will be impacts to the public, including noise, traffic impacts and changes to SkyTrain service and station access.

Below is a summary of what customers can expect during this upgrade work:

  • During this time, customers can access the station through the west station entrance on the other side of Joyce Street.
  • Customers will be able to use the new temporary staircase to exit east stationhouse (exit only, no entry access permitted).
  • Signs will be in place to direct customers to appropriate entrances and exits.
  • Noise associated with large construction projects, including nighttime work with varying levels of noise while trains are not operating will continue.

Thank you for your patience as we complete these much-needed upgrades to the Joyce–Collingwood Station.

Got questions? We’re here to listen!

Customer Service: 604.953.3333
Monday to Friday: 4 a.m. to 12:30 a.m.
Saturday and Sunday: 6:30 a.m. to 11:30 p.m.
Overnight Station Upgrade Customer Service: 1.866.979.0930
Monday to Friday: 12:30 a.m. to 4 a.m.
Saturday and Sunday: 11:30 p.m. to 6:30 a.m.

For more information visit: www.translink.ca/joyce or www.translink.ca/customerservice.

Author: Jordan Keim