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Translink Buzzer Blog

SeaBus terminal construction continues with south terminal work

SeaBus terminal rendering
In spring 2016, we started construction work on the north SeaBus terminal and administration building.

Work continues on the north terminal and crews will start work in early March on the south terminal.

Why are we repairing the SeaBus terminals?

Both the SeaBus terminals and administration buildings are now over 40 years old and it’s time for some necessary maintenance and rehab work.

The envelopes of all three buildings – essentially the walls and roofs – are in poor condition and are no longer working as designed. So, naturally, they need some upgrades and rehab work to keep them safe and functioning for both riders and employees.

During construction, SeaBus service will continue as normal and terminals will remain accessible. Customers can expect small detours when entering or exiting the terminals.

What’s being done?

Work is expected to begin shortly on the South Terminal and will include replacing the exterior metal cladding, roof, and windows on the south terminal.

We expect work to finish in mid-2018.

We thank you for their patience while we do this necessary maintenance work.

Author: Jessica Hewitt

Temporary closure of the Commercial-Broadway south elevator

Commercial_Sign
**UPDATE** March 21, 2017

This work has finished ahead of schedule and the elevator is in service.

Upgrades to Commercial–Broadway Station are well underway. The next phase of construction will start next week, with crews completing necessary upgrade work on the elevator.

From March 6 to April 3, the south elevator to platforms 3 and 4 will temporarily close for demolition and construction in the elevator machine room. Current elevator code restricts work in the machine room, while the elevator is in service.

The existing elevator on the north side of the station, and all escalators will continue to be in service.

How do I get to the other elevator?

From the platform, elevator users will have to cross the overhead walkway over Broadway and take the elevator down to the concourse level, and cross the street, if needed to access the south (Safeway) side of the station.

From street level, customers can use the north station entrance (next to Shoppers Drug Mart), tap at the fare gates and access the north station elevator.

Passengers requiring assistance can use the red emergency phone or ask for assistance from a SkyTrain attendant.

Signs are posted throughout the station and at station entrances to let customers know about this temporary change.

What work is happening?

Construction inside the machine room includes:

  • Assembly and installation of an enclosure within the machine room.
  • Partial demolition of walls and floors.
  • Installation of new elevator equipment.

When complete, the larger machine room will contain new equipment to power one additional elevator that will provide service between the new platform and the concourse.

Why are we doing this work during service hours?

Completing work when the trains aren’t running will only provide a few hours of work time.

If we complete this work for a few hours each night, it will delay overall construction at Commercial-Broadway Station. A delayed work schedule would have a significant impact on our customers.

Building an enclosure in the elevator room allows crews to work and still provide service to the elevator. The other option meant closing the elevator for six months while the construction in the machine room was complete.

We recognize that this is a major impact to our customers and we thank everyone for their patience while we improve Commercial–Broadway Station.

You can find more information about this upgrade work at translink.ca/commercialbroadway.

Author: Jessica Hewitt

Evergreen Extension off to a strong start!

Mark I on the Evergreen
The Evergreen Extension to the Millennium Line leading out to Port Moody has been in operation since December 2, 2016.

This extension has meant a faster and more direct route for thousands of riders a day plus better connections for West Coast Express riders.

We are extremely happy to report that after only three months of service, the Evergreen Extension is attracting 30,000 daily boardings!

DID YOU KNOW??
In January 2017, more than 60 per cent of all weekend transit journeys
in the Tri-Cities were on the Evergreen Extension!

Because most of the growth and development in Tri-Cities today is happening near SkyTrain stations, transit becomes a key factor for new residents deciding where they live and work.

In the coming months and years, we anticipate many new residents, as well as bus and car users, will begin to take SkyTrain as they see the benefits of commuting by an interconnected rapid transit service.

Statistics from the first two months:

  • Approximately 30,000 trips were taken on an average weekday in January on Evergreen Extension.
    • By comparison, the 97 B-Line, which largely covered the same route before it was discontinued, had only 10,000 boardings per weekday.
  • 150,000 people tried the Evergreen extension during first eight weeks of operation, the equivalent of every resident of Coquitlam trying the line once.
  • 46% of weekday transit boardings in the Tri Cities happen on the Evergreen Extension, while that number jumps to 60% on weekends.
  • 20% of Evergreen extension trips start and end within the Tri Cities.

For more information, you can see more information on the Evergreen ridership here.

Do you travel on the Evergreen Extension?
Check out our latest Evergreen Explorer blog about grabbing a cup of joe on your commute!

Author: Adrienne Coling

Fare Review Phase 2 is a wrap!

Fare Review graphicThank you to everyone who participated in Phase 2 of the Transit Fare Review.

Over 11,600 people responded to our survey!

ICYMI: From January 30 to February 17, we asked the public to tell us what they think about varying fares by distance, service type and time of travel.

Over the next few months, we’ll go through all of the online surveys and feedback and share in detail what we heard.

Stay tuned for the Phase 2 Summary Report in summer 2017!

Next steps

We’ll use the feedback we received in Phase 2 to refine the long list of options into a short list for Phase 3.

We will be asking for your feedback on the narrowed down options for the new fare system in fall 2017. There will be lots of opportunities for you to get involved!

Want to learn more about Fare Review?
Visit translink.ca/farereview.

Author: Jessica Hewitt

Running Rail replacement continues near Stadium–Chinatown Station

pattern change

As part of keeping our system in a state of good repair, we are replacing 5,000 linear metres of running rail at four main locations close to Metrotown, Main Street–Science World, Stadium–Chinatown and Waterfront stations.

The next area of running rail replacement is near Stadium–Chinatown Station and is taking place from today, February 23 to  March 9 16 22. Work will not be done on Fridays and Saturdays and is weather dependent.

Customers can expect modified service between Waterfront and Stadium–Chinatown stations during the specific work times.

A Special SkyTrain Service shuttle will provide 10 minute service in both directions between Waterfront and Stadium–Chinatown stations.

Details:

  • From 9:30 p.m. until the end of service, Expo Line trains travelling towards Waterfront will terminate at Stadium–Chinatown station.
  • Expo Line trains travelling towards both King George and Production Way-University will operate normally from Stadium–Chinatown stations.
  • Expo Line passengers connecting at Stadium–Chinatown should allow for 5-10 minutes of extra travel time.
  • Millennium Line and Canada Line will operate normally.
  • Schedule adjustments due to special events:
    • Tuesday, February 28: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Canucks game.
    • Thursday, March 2: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Canucks game.
    • Sunday, Mar. 5: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Whitecaps game.
    • Tuesday, Mar. 7: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Canucks game.
    • Thursday, Mar. 9: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Canucks game.
    • Monday, Mar. 13: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Canucks game.
    • Tuesday, Mar. 14: No work will take place on this date.
    • Thursday, Mar. 16: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Canucks game.

Riders should also be sure to watch destination displays and listen for train destination announcements.

How does this affect your commute? Check out our Alerts Page for pattern changes and upcoming work.
Find more information on the entire project, visit translink.ca/railreplacement.

Author: Adrienne Coling

Upgrades to the Commercial–Broadway pedestrian walkway are underway!

Rendering
We’re making major improvements to the pedestrian walkway at Commercial–Broadway Station to better connect you to Millennium Line platforms from the Expo Line.

To do this work, the pedestrian walkway to the Millennium Line trains (Platforms 1 and 2) at Commercial–Broadway Station will narrow.

Construction crews will partially demolish and reconstruct the existing walkway over the Grandview Cut.

The crossing will be narrowed through various phases. At the narrowest, the walkway will be reduced by 1.5 metres.

When construction is complete, the new pedestrian walkway to Platforms 1 and 2 will be 14 metres wide, roughly doubling the existing space for one of our busiest stations!

Details:

  • Access to the station and from the platform will not change. Customers can continue to use the stairs, escalators and elevators to access the platform.
  • The walkway narrowing will not affect SkyTrain service.
  • Hoarding has been put up along the entire length of the walkway. Additional lighting will be installed to ensure the area is well lit.

Station upgrades include:

  • New east platform serving westbound Expo Line trains.
  • New pedestrian walkway over Broadway, connecting the platform to the Millennium Line platforms and the westbound 99 B-Line stop.
  • Permanent queuing system and bus shelter for the 99 B-Line stop.
  • Widening of the walkway that provides access to the north station platforms (Platforms 1 and 2).
  • Two new elevators and four escalators (two going up and two going down from the platforms).
  • Expanded Broadway concourse.
  • Widened Broadway entrances to the Broadway Station.
  • New retail spaces in Broadway Station.
  • Replacement of mesh panels with glazed panels at platform level.
  • New lighting design to respond to specific conditions in the station.
  • New bike storage room that will accommodate 70+ bikes.

Rendering 2
Crews will work around the clock to minimize the impact of this construction but passengers should allow for extra travel time – especially during peak periods – until the walkway work is completed.

For more information on this project, call 604.953.3333
or visit translink.ca/commercialbroadway.

Author: Adrienne Coling

#MyTransLink – February 20, 2017

Hey Buzzer readers! We’re back with another edition of #MyTransLink, sharing your photos from around the system!

With a transit network spanning land, sea, and Sky(Train), it’s no surprise that you, are riders are able to capture some of our best photos.

Here’s what you shared this week!

 

[=]’These are the days we’ve been waiting for’ [=] #vancouver #burnaby #SkyTrain #MyTranslink

A post shared by Kobie Huang (@kobiehuang) on

Bridge life #newwestminster #mytranslink

A post shared by Rich Elliott (@therichelliott) on

This is why i love #beautifulbritishcolimbia.. taken from #carvolthexchange in #langley.. @translinkbc

A post shared by FerretLover (@atomikangel69) on

Want to be featured on the blog? You know you do! It’s easy!
Simply follow us on Twitter and Instagram, tag us and use the hashtag #MyTransLink.

Author: Sarah Kertcher

Donate your Compass Card to a great cause!

Compass Card Donation Bins

Moving people is what we do, and now through a new initiative with a long standing partner, the United Way Lower Mainland (UWLM), you can help!

Simply donate your new or semi-used, unregistered Compass Cards into one of our donation kiosks located around Vancouver. There are currently five donation kiosks for customers to donate their unregistered Compass Cards:

Canada Line kiosks

  1. Waterfront Station
  2. Vancouver City Centre
  3. Broadway–City Hall

Expo Line kiosks

  1. Granville Station (Dunsmuir exit)
  2. Compass Customer Service Centre (Stadium–Chinatown Station)

We hope to install more donation kiosks in the coming months at key locations around Metro Vancouver where customers are likely to tap in to their generosity and support this program and the United Way.

Transit plays an important role in helping people live full successful lives, whether it’s going to work,  job interviews, healthcare appointments or other activities that enrich their lives.

“Some of the region’s most vulnerable populations are reliant on both United Way funded programs and services – and on TransLink,” said Cathy McLay, CFO and EVP, Finance and Corporate Services, TransLink. “I am extremely proud of this new initiative and the ongoing commitment employees across the TransLink enterprise display to our United Way campaigns each year.”

To donate a Compass Card, simply deposit the unregistered Compass Card into your nearest donation kiosk. You can unregister your existing Compass Card by calling Compass Customer Service at 604-398-2042 or by visiting the Compass Customer Walk in Centre. Both the deposit and balance of unregistered Compass Cards will be converted to Compass Tickets for distribution by UWLM to selected agencies working directly with those in need.

Author: Sarah Kertcher

Compass Stored Value Minimum Load Drops to $5!

You’ve asked, and we’ve listened!

We’re happy to announce that we have lowered the minimum Stored Value load amount for Adult Compass Cards at Compass Vending Machines (CVM)! Customers can now load Adult Compass Cards at a CVM and select a minimum Stored Value of $5! This change was based on feedback received from you, our customers, requesting a lower minimum Stored Value than the original $10.

This change applies only to Stored Value at a Compass Vending Machine. When loading Stored Value online, customers can choose from a number of set options starting at $10, or can choose to “pay balance” to bring a negative balance back up to zero. Minimum Stored Value load amount for Concession Compass Cards remains at $5.

For customers wishing to load an amount outside of the set CVM, online or phone parameters, a Compass Customer Service staff member at our walk in centre located at Stadium–Chinatown Station can help. For added convenience, customers add AutoLoad to their Compass Card directly from their bank accounts to automatically renew monthly passes or to top-up Stored Value using this form.

Author: Sarah Kertcher

The Transit Network Review is back and we want to hear from you!

Transit Network Review

The Transit Network Review is part of an ongoing process where TransLink takes a look at the transit network to identify service changes that will better meet the needs of customers and increase ridership.

With the 10-Year Vision in full swing, providing service improvements across the network in the coming months and years, we have an opportunity to deliver on more and better services for our riders, across Metro Vancouver.

The last review was in 2015 where we went out to the public for extensive consultation resulting in 12,000 completed surveys leading to 85 service changes.

The majority of these changes were implemented when the Evergreen Extension opened in December 2016.

Now, we’re back again looking at different service areas – Silver Valley, Clayton Heights, Morgan Creek communities, as well as Port Coquitlam-South Coquitlam.

Focus for the 2017 Review:

  • Delivering Service in new areas
    • Proposed transit network changes that will provide new service to areas that do not currently have service, or have limited service, including:
      • Proposed new 733 Bryant/Haney Place/Pt Haney Station
      • Proposed new 741 Anderson Creek/Haney Place/Pt Haney Station
      • Proposed new 372 Clayton Heights/Langley Centre
      • C53 Cranley/White Rock Centre
      • 354 White Rock South/ White Rock Centre/Bridgeport Station
  • Improving existing routes to better connect to key destinations
    • Develop options to improve the 159 and 169 routes.

Get involved!

You can get involved two ways: complete the online survey or attend one of our open houses.

The survey will run from February 14, 2017 until March 6, 2017.

You can find more information about the Transit Network Review at translink.ca/networkreview.

Author: Adrienne Coling

Phase One of the 10-Year Vision continues by rolling out 85,500 more HandyDART trips in 2017

Today is a great day for HandyDART riders!

85,500 more trips are now available in 2017 as part of the Phase One transit improvements from the 10-Year Vision.

And that’s not all!

Over the next three years, additional investments in HandyDART outlined in Phase One of the Vision will add a total of 171,000 more trips per year, representing a 15 per cent increase.

For customers who rely on HandyDART for travel across Metro Vancouver, this expanded service means greater flexibility and more availability of this essential service.

“HandyDART is a lifeline for people who are unable to use our buses and trains—that’s why we prioritized adding more HandyDART services as quickly as possible. It’s a critical service for our region, connecting customers with their communities and helping them get to where they need to go.”

– Kevin Desmond, CEO, TransLink

Watch the announcement below!

You can check out the full 10-Year Vision at tenyearvision.translink.ca

Author: Adrienne Coling

More snow is on the way! Check with TransLink and know before you go!

Old man winter is having a blast in Metro Vancouver and that has meant some interesting and sometimes frustrating commutes for our riders.

We are preparing for another storm this afternoon with anti-icing measures along trolley lines, SkyTrain and Canada Line as well as extra staff and buses standing by, if needed.

During inclement weather such as this, it’s more important than ever to know before you go!

Please check TransLink.ca/Alerts for any detours, reroutes, delays or disruptions and contact Customer Information on Twitter (@TransLink) or by phone at 604-953-3333 where you can ask questions about specific routes and areas. If driving is part of your travel plans, visit drivebc.ca for road conditions.

By doing this, you’ll be all set for whatever weather comes our way!

Check out our previous snow-related posts that give you some excellent transit tips to manage inclement weather, an in-depth look at 6 things TransLink is doing to prepare for more wintry weather and explains what role Transit Supervisors play when the snow falls.

Author: Adrienne Coling

Thank you for your patience during recent Canada Line service disruptions

Canada Line North Arm Bridge

There is no denying that Mother Nature has not been kind to Metro Vancouver roads this winter season. Our Public Transit system has been no exception to this. Part of the TransLink mission is to provide a sustainable transportation network for our customers and this has proven challenging of late.

The past few days have been tough on commuters across Metro Vancouver, but for Canada Line passengers impacted by recent major delays, we know that a tough commute has been made even more difficult. We extend our sincere apologies to our customers for those service disruptions.

The unprecedented weather patterns and environmental conditions have presented us with many challenges, including in a particularly steep area over the Fraser River (the North Arm Bridge). Because of the steep grade, trains require full power when travelling through this section of the bridge, and Canada Line believes ice buildup on the power rail is the likely cause of the disruptions.

With more wintry weather in the forecast, we’re working diligently to reduce the likelihood of this issue repeating itself. Please be assured that we remain committed to dedicating the necessary resources in doing everything possible to prevent recurrence.

Once again, we apologize for the delays and appreciate your patience and support as our teams work to keep you moving through this weather.

Author: Sarah Kertcher

My TransLink – February 7, 2017

Another edition of My TransLink coming atcha’!

ICYMI: My TransLink is a rider-focused series where we want you to share your transit photographs from across the system on social media and in turn, we share your amazing pics right here on the Buzzer blog. Basically, this is all about you!

Let’s see what you’ve captured over the last few weeks!

The daily commute 🛳 #mytranslink

A photo posted by Jaemie Sures | 📍Vancouver (@jaemiesures) on

I’m in love with this photo #95 #bline #95bline #135sfu #mytranslink @translinkbc

A photo posted by Damien (@rainyday59) on

55 #sfu #burnabybc #burnabymountain #winter #snow #britishcolumbia #mytranslink

A photo posted by Vancouver, Persian Style (@persianyvr) on

Want to be featured on the blog? You know you do! It’s easy!
Simply follow us on Twitter and Instagram, tag us and use the hashtag #MyTransLink.

Author: Adrienne Coling

Results from the Learn ‘n’ Poll about where you get your transit information

meta-chartOur latest poll was something of a hybrid. Dubbed as a Learn ‘n’ Poll, we posted many of the ways you can get information about your transit trips and TransLink.

Then, you voted on which were your “go-to” spots for transit info.

You did some learning, you did some voting and now we know that the majority of you head to the source, the mothership that is translink.ca! The TL website took the top spot with 88 votes.

Next up were the ever-popular transit apps with 54 votes, followed closely by @TransLink on Twitter with 48 votes.

Transit Alerts (either by SMS text or on the Alerts page) garnered 26 votes, “Other” – with a special nod to tcomm.bustrainferry.com – grabbed 13 votes, Facebook, radio and in-person info gathering tallied 12, six and five votes, respectively.

Thanks for everyone who voted! Until the next Learn’n’Poll, keep on keepin’ on!

Author: Adrienne Coling