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Translink Buzzer Blog

Bus Route Buzz: Tri-Cities

Bus Route Buzz

Welcome back buzzer readers to the first Spring Service Changes post of Bus Route Buzz!

Today we’re taking a look at some of the changes coming to Tri-Cities routes plus a seasonal favourite returning for the highly anticipated summer weather!

Map

Spring improvements for the Tri-Cities

We heard you!

There have been instances of overcrowding and pass ups on a few routes in the Tri-Cities since the opening of Evergreen Extension.

We have been monitoring these routes closely and taking your feedback via social media, feedback forms and community events very seriously. Thank you for being a part of the conversation and helping us deliver the best service possible!

Our planning department has assessed the issues and have made changes to better serve the riders of these areas.

153 Braid Station/Coquitlam Central Station

  • We’re adding more service during peak periods to reduce crowding and pass ups.
  • Service every 12-14 minutes from 6-9 a.m. and from 3-6 p.m.

180 Lougheed Station/Moody Centre Station

  • We heard you. We’re adding more service to improve mid-day travel and reduce crowding and pass ups.
  • Service runs every 15 minutes from 9 a.m.-3 p.m.

182 Moody Centre Station/Belcarra

  • Improve weekday service to every 30 minutes, up from every 60 minutes, from 9 a.m. to 3 p.m.
  • Customers will have access to more mid-day trips with less wait times and crowding.

 184 Noons Creek/Moody Centre Station

  • We’ve added one additional westbound weekday trip to meet the 6:15 a.m. West Coast Express train at Moody Centre Station.

Seasonal Changes

150 White Pine Beach/Coquitlam Central Station

Travelling to White Pine Beach? Get your swim trunks ready because the 150 White Pine Beach/Coquitlam Central Station is back!

  • The 150 operates every 60 minutes from 9:30 a.m. to 7 p.m.
  • May 6-June 9: weekend and holiday service only.
  • June 10-Sept 4 (including Labour Day): daily service!
  • Customers will benefit from direct service to Coquitlam Station, Newport Village and White Pine Beach.

Stay tuned on the Buzzer blog for more Bus Route Buzz and #DenisThePlanner videos as we roll out the 2017 Spring Service Changes.

For all the route and frequency changes, visit translink.ca/servicechanges.
Have a question for #DenisThePlanner? Use the hashtag on Twitter!

Author: Adrienne Coling

Bus Route Buzz – Spring Service Changes

Bus Route Buzz

In December, we introduced Bus Route Buzz to the blog; your one-stop-shop for bus service changes.

Service Changes are here again, just like clockwork, and so is Bus Route Buzz! In this series, we will continue to provide an in-depth look at maps, schedules and route changes as well as explainer videos with our in-house planning expert, #DenisThePlanner.

We have so many exciting changes this spring to increase frequency and efficiency across our bus network, particularly in Surrey, Langley, Richmond and the Tri-Cities.

These changes, additional service and added transit areas is have been made thanks to the funding secured for the 10-Year Vision.

You may have already had heard the news, but in case you missed it, the provincial government recently announced that they are matching the federal government’s $2.2 billion transit funding commitment dollar for dollar! This funding will improve and expand transit in Metro Vancouver. You can view the press release about the announcement here.

In the coming weeks, stay tuned to Bus Route Buzz right here on the Buzzer blog for a closer look at some of the changes coming to buses starting April 24.

Have specific route questions? Tweet us or call 604.953.3333.
For a full list of service changes, visit translink.ca/servicechanges.

Author: Adrienne Coling

Safety barriers are coming to CMBC buses

For TransLink, safety is a top priority for all people travelling on transit, including our bus operators.

Assaults on operators are unacceptable and can put the lives of our riders at risk.

After a two-year process of piloting various barrier designs, assessing effectiveness, collecting user feedback and modifying designs, we are now ready to equip our buses with bus safety barriers.

Safety barriers allow operators to do their job, getting you where you need to go efficiently and safely, while maintaining driving sightlines, communicating with riders and protecting themselves against attacks.

Other tools CMBC currently utilizes to keep staff safe include security cameras, GPS radio system, emergency button, Transit Security, Transit Police, Violent Incident Prevention training and campaigns like “Don’t touch the operator.”

Bus barriers by the numbers:

  • All future orders of new 40′ and 60′ buses will come with safety barrier already installed. Buses will start arriving by early 2018.
  • 208 air-conditioned New Flyer Excelsior buses will be retrofitted with safety barriers.
  • Six trolley buses will be retrofitted as part of the expanded pilot program.
  • Retrofit of 214 buses will be underway by the end of 2017 and completed within two years.
  • Within 10 years, about 75 per cent of the fleet will have safety barriers installed.

Design features:

  • Sliding front portion allows easy customer communication and controls glare.
  • Fixed solid portion means barrier prevents attacks from behind—even when the sliding portion is open.
  • Offers protection from assaults including jumping assailants, thrown objects, climbing over and spitting.

What does this mean for riders?

Nothing changes! The bus barriers don’t affect your commute at all.

You will still be able to talk to and communicate with your favourite bus operator!

Want to know more? Check out the backgrounder!

Have you spotted one of these new bus barriers on your route?
Tweet us @TransLink and let us know what you think!

Author: Adrienne Coling

Running Rail work continues on the Expo Line

The Running Rail Replacement Project continues with work near Main Street–Science World Station is starting April 2. Work will not be done on Fridays and Saturdays and is weather dependent.

From 9:30pm until the end of service, Expo Line trains will be single tracking – when trains travel on the same track in alternating directions – between Main Street-Science World and Commercial-Broadway stations.

Expo Line trains will operate between Waterfront to King George Station. Please be aware that during this work, there will be no Expo Line trains to Production Way–University.

There will be a shuttle train operating between New Westminster and VCC–Clark. You can change trains to this service at New Westminster and Columbia stations.

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If you are travelling on the Expo Line, please allow for 15-20 minutes extra travel time. Millennium Line and Canada Line will operate normally.

Tips for a faster trip using Special SkyTrain Service

  • If you are travelling from downtown Vancouver and your destination is Sapperton, Braid, Lougheed Town Centre or Production Way–University stations, take an Expo Line train to Commercial–Broadway station and change trains to a VCC–Clark – New Westminster train operating from platform 2.
  • If you are travelling from Commercial–Broadway to Braid, Sapperton, Columbia or New Westminster stations, board a VCC–Clark – New Westminster train operating from platform 2.
  • If you are travelling from New Westminster Station to a destination along the Millennium Line, including Commercial–Broadway Station, take the New Westminster – VCC–Clark train.
  • If you are travelling from Surrey to a destination along the Millennium Line, including Commercial–Broadway Station, ride the Expo Line to Columbia and transfer to a New Westminster – VCC–Clark train.
  • If you are travelling on the Millennium Line Evergreen Extension to New Westminster Station or beyond, transfer at Lougheed Town Centre as you normally would and catch the VCC–Clark – New Westminster train from Platform 2 at Lougheed Town Centre. If required, change to the Expo Line at New Westminster to continue west.

Schedule Adjustments due to events

  • Sunday April 2: Service change delayed one hour, beginning at 10:30pm, to accommodate the Canucks hockey game.
  • Wednesday April 5: Service change delayed one hour, beginning at 10:30pm, to accommodate the Canucks hockey game.

Thank you for your patience during this necessary maintenance to our SkyTrain system.

Know before you go!
For more information on what this means for your commute, visit translink.ca/alerts.
Find details on the Rail Replacement Project at translink.ca/rail replacement.

Author: Adrienne Coling

New permanent C9 routing starts April 3!

New C9 Route

New C9 Route

On April 3, 2017, the C9 New Westminster Station/Lougheed Station will now permanently travel through the Fraserview neighbourhood in New Westminster via Cumberland and Richmond streets.

Construction of a new bus-only turning light by the City of New Westminster is complete and, as a result, the C9 will be able to make a fancy left-hand turn onto East Columbia Street.

Travelling to New Westminster or Lougheed Stations?

Make your way to any in-service bus stop on Cumberland Street (bus stop #60079, 60166, or 60167).

C9 bus stops

Bus stops

Did you know?

Permanent changes to the C9 are being implemented as a result of the 2015 Transit Network Review.

TransLink consulted the public and as a result, we received more than 12,000 completed surveys and hundreds of emails, letters and phone calls.

Thank you to residents and those who participated in the 2015 Transit Network Review.

Author: Jessica Hewitt

Join us on March 30, 2017 for the next TransLink Open Board Meeting

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All of TransLink’s board meetings are open to the general public.

Interested in knowing the ins and outs of how TransLink works?

Plan on attending our March meeting and get a behind-the-scenes look at TransLink’s mandate,  responsibilities, budget and more!

The meeting for this quarter takes place on Thursday, March 30 from 10 a.m. to 12 p.m. at TransLink Head Office in New Westminster.

You can apply to speak at the meeting and find the agenda at translink.ca/boardmeetings.

Can’t make the meeting in person? No problem!
You can always watch our live streams on Periscope and Facebook.

Author: Adrienne Coling

Secure bike parkades secure top spot at HUB awards!

HUB Bike Parkade Award

HUB Cycling recently hosted their 4th Annual Bike Awards – a celebration of organizations, individuals, schools and municipalities who have led the way in increasing biking across Metro Vancouver.

This year, we took home more than just our bikes! TransLink was awarded Best Public Bike Parking Facilities for our King George Station and Main Street Station Secure Bike Parkades!

TransLink is a big supporter of multi-modal transportation (did you know that our entire bus fleet is equipped with bus bike racks?) and participate annually in Bike to Work Week.

All of our secure bike parkades are Compass enabled, and easy to use! Check Jess out in action!

Thanks to HUB Cycling for this awesome award!

Author: Sarah Kertcher

Stadium–Chinatown Station hosts Capture Photography Festival exhibit

Capture Photography Festival installation
You may have noticed some work at the third track at Stadium–Chinatown Station the past few days and now, you’ll see a lovely new art installation in this space!

What is art? Are we art? Is art, art? – Lisa Turtle

What’s going on?

TransLink is teaming up with the Capture Photography Festival running from April 1 to 28 and installing a public art piece on our SkyTrain system.

Public art is a key element to creating a welcoming environment, encourages community connections and encourages gathering places which help reduce crime and vandalism.

This temporary installation is called Precession of the Feminine by Alinka Echeverría and will be available for all to enjoy at Stadium–Chinatown for the next year.

A little more about the art

ALINKA ECHEVERRÍA, PRECESSION OF THE FEMININE, 2015

With her combined training in photography and social anthropology, Alinka Echeverría weaves critical questions of visual representation through her work. Precession of the Feminine (2015), which is part of a larger series of works entitled Nicephora, was created while she was completing the BMW Residency at the French Musée Nicéphore Niépce, named after the inventor of photography.

Inspired by Nicéphore’s biography, and the histories of ceramics and photography, Echeverría fuses blown-up images of women from the museum’s archive with ceramic vases in three-dimensional digital simulations.

Using the form of the vase as a metaphor for our understanding of the feminine, the artist invites us to see that which is invisible with our bare eyes – the underlying photographic and printing techniques behind the image itself.  The medium is the message (Marshall McLuhan 1972) and in this series the vase is the vessel through which to reflect on this fragile construction of the female image.

In this way, the works subtly reveal how economic and cultural power are linked to photography as an artistic and documentary medium, and have been carried forward through largely invisible codes and techniques, thus becoming normalized and entering our collective unconsciousness.

A precession is a change in an object’s orientation or rotation around an axis. In this work, Echeverría aims to present the precession of representations of femininity. Echeverría quietly questions the perception of photography as a marker of truth, while examining more broadly the way that codes and symbols of femininity are constructed and understood.

Keep your eyes peeled today for the installed exhibit at Stadium–Chinatown Station!

Author: Adrienne Coling

March is Fraud Prevention Month! Register your Compass Card

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March is Fraud Prevention Month and before the month comes to a close, we’re giving you a friendly reminder to register your Compass Card!

One of the added benefits of the Compass system is that it’s far safer and more secure than our old paper fare media.

Did you know?!

When you register your Compass Card online at compasscard.ca, you can to take advantage of AutoLoad, valuable record keeping information such as trip and purchase information and Balance Protection.

With Balance Protection, users can report their Compass Cards lost or stolen and any passes or Stored Value will be transferred to a new Compass Card. Additionally, a found registered Compass Card can easily be returned to it’s owner.

750,000 of our 1.1 million Compass Cards are currently registered and we’d love to see that number grow!

Register your Compass Card today at CompassCard.ca.

Author: Sarah Kertcher

World Water Day 2017

Today is World Water Day 2017!

This annual event is about taking action to tackle the world’s water crisis and this year’s theme is wastewater (aka as the water that runs down the drain and we aren’t actively using) and how we can utilize this resource.

At CMBC, water conservation and using wastewater is an important part of our operations.
DID YOU KNOW?!?
Starting in 2016, CMBC has committed to reduce bus washing by at least 50% each summer between June and the end of September!A bus in the car wash at Surrey Transit Centre.
Plus! Anytime Metro Vancouver introduces Stage 2 water restrictions, CMBC will voluntary stop all bus washing, except in special circumstances.
 
These changes yield BIG water savings! At Burnaby Transit Centre alone, suspending bus washing translates to saving up to 35,000 litres of water each day!

At all transit centres, we use recycled or “wastewater” for the wash and fresh water is used only for the final rinse.

These water recycling systems reduce the amount of water required to wash each bus by about 75 per cent!

Want to learn more about World Water Day?
Visit WorldWaterDay.org or join the movement on Facebook.
 Author: Adrienne Coling

Metrotown Station elevator is open for business on March 24, 2017!

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Yes, you read that right. The first two of three brand new elevators will go into service at noon on March 24, 2017.

And hey, these aren’t just any old elevators! These two new speedy elevators are glass (and shiny!) which means you can see them coming and going. They will replace the single elevator that was at the station. Once the remaining elevator completes testing, commissioning and inspecting, it will also open. All elevators are expected to be open by May.

In addition to new elevators, the existing Compass readers will be replaced with permanent Compass fare gates.

This is a huge milestone for the station! The new central stationhouse will fully open, providing customers with a new permanent set of stairs (goodbye temporary staircase!), two more Compass Vending Machines, two elevators and a new entrance and exit out of the station.

With these upgrades, customers on the platform can take the elevator, new stairs or the emergency exit stairs on the west side of the station to access Central Boulevard.

Please note:

  • The Community Shuttle for passengers travelling with strollers will run until March 24 end of service. The HandyDART shuttle will run until March 31, an additional week after the first two elevators open.
  • Customers requiring the use of an elevator are advised to use the wider accessible pathway from the station by using the east crosswalk at the mall parkade entrance.
  • Remember to tap in and out at the fare gates to ensure you are charged the correct fare.
  • Please note that there is currently no escalator access at the station, only stairs and elevators. Four new escalators (two up and two down) will open at the west stationhouse in the summer.
  • We understand everyone will be excited to ride the new elevators! However, please be courteous and remember that there are customers who require the use of elevators and they will be getting used to the new station entrance and layout.

Not sure where to go? No problem! Our friendly Transit Security officers and SkyTrain attendants will all be on hand to help direct customers get where they need to go.

Visit our website for more information on the upgrades at Metrotown Station.

Author: Jessica Hewitt

#MyTransLink – March 21, 2017

It’s that time again! We’re back featuring content from you – our riders!

Check out what our transit travellers have snapped lately…

“Explore more” – – Photo – 56 of 365 #photography #photo365 #mytranslink

A post shared by Jamie Taylor (@cryptic_photos) on

Visions📷 – Westcoast Express X Skytrain 🚅 – Have a great weekend🔥

A post shared by Ibrahima Cisse 👓 (@thevancityphotographer) on

Foggy bus windows on chilly days. #mytranslink

A post shared by Julie Ratcliff (@juliemratcliff) on

Thanks to all of our latest transit photogs!

Want to be featured on the blog?
Simply follow us on Twitter and Instagram, tag us and use the hashtag #MyTransLink.

Author: Sarah Kertcher and Adrienne Coling

UBC designs a winner at NAIOP Vancouver’s Pacific Northwest Real Estate Challenge

NAIOP Vancouver

January kicked off with the start of the 14th Annual Pacific Northwest Real Estate Challenge. This annual event was hosted by NAIOP’s Vancouver Chapter and marked the first time in history that this competition has been held on Canadian soil.

About the Pacific Northwest Real Estate Challenge

The Pacific Northwest Real Estate Challenge has teams consisting of real estate program students from various Northwest universities competing for the best design of a high profile development in a major metropolitan area.

Each team must design and propose a development and strategy that may be implemented after the competition.

This year, TransLink partnered with NAIOP to have students propose plans for Coquitlam Central Station on the Evergreen Extension, a 14-acre project with a high volume of transit, residents and commuters.

On March 9th, less than eight weeks from the first site visit, teams presented their final development to a panel of judges, TransLink officials, and members of the commercial real estate industry.

The home team from UBC finished ahead of University of Washington and Portland State, winning the NAIOP Bob Filley Cup and the potential opportunity to have their plan implemented by TransLink.

“It was a difficult decision to make, as we were very impressed with all of the proposals from the students,” said Guy Akester, Director of Real Estate Programs & Partnerships at TransLink. “Coquitlam Central Station is a very important and critical transportation hub. Ultimately we were looking for a highly walkable, mixed-use site that brings the community together. The UBC students were able to deliver this on all fronts.”

“We are ecstatic to be named the winners, and the fact that we won the first competition held in Canada makes us feel extremely proud,” said Stephanie Yeargin, UBC Student. “It was very challenging, and we worked around the clock. Coquitlam is a dynamic and growing city, so we hoped that our proposal would be able to meet the needs of the community and of TransLink. We couldn’t be more thrilled.”

Congratulations team UBC! We hope to see your plan in Coquitlam in the future!

For more information about NAIOP and the Pacific Northwest Real Estate Challenge check out their website.

Author: Sarah Kertcher

The March 2017 issue of the Buzzer is now on the system

Happy mid-March Break! The March 2017 edition of the print Buzzer is now on the system.Bordered

Much of this issue is dedicated to Phase One of the 10-Year Vision for Metro Vancouver Transit and Transportation.

We also included what expanded transit services mean to riders just like you with our #MoreTransitMeans Instagram frame photo series.

Wondering what to do with an unregistered new or semi-used Compass Card? Donate it to the United Way with our new partnership #Everypasshelps. The card deposit and any Stored Value on the unregistered card will be donated to the United Way to help those in our region.

As always, we have our old favourites – Coming Events, Contest Corner and Back Issues.

Happy reading! Pick it up today on the bus, SkyTrain, SeaBus and West Coast Express or you can download it here.

Author: Adrienne Coling

TransLink once again named one of BC’s Top Employers for 2017!

BC's Top Employer
We’re thrilled to share that TransLink (also known as South Coast British Columbia Transportation Authority) has been named a top employer in BC for the third year in a row!

In addition to taking this title for the last three consecutive years, TransLink made the list of Forbes Magazine’s “Canada’s Best Employers” this year.

With nearly 7,000 employees across the enterprise, it’s clear that our employees love where they work and take pride in delivering top-notch service across our entire system, every single day.

It’s an honour to have been named again this year among so many other amazing BC employers.

About British Columbia’s Top Employers

Now in its 12th year, BC’s Top Employers is an annual competition organized by the editors of Canada’s Top 100 Employers.

This special designation recognizes the British Columbia employers that lead their industries in offering exceptional places to work. Read the press release announcing the 2017 winners.

About Forbes Magazine

Forbes Magazine compiles annually a list of companies across Canada and ranks a list of Canada’s Best Employers.

This year, the TransLink enterprise ranked #202! Check out what other employers made the list.

For more information on BC’s Top Employers, visit the BC Top Employers website.
Information about Forbes Magazine ranking can be found on the Forbes Magazine website.

Author: Sarah Kertcher