Translink Buzzer Blog

Summer service changes begin June 23

June Service Changes

The contest is open now and closes on July 7.

It is that time of year again Buzzer readers – summer service changes are here! So check your route and plan for your activities on June 23 and beyond. To celebrate, we are hosting a contest* with 5 cool prize packages. How do you play? Visit our Facebook page each weekday morning from June 9 until July 7 after 9 am for a clue to where the image of the Penguin is hiding. Once you find the penguin on our service changes page, click the image to enter the contest. Good luck!

 

Highlights:

  • The NEW 503 Express bus serves Langley and Aldergrove with connections to Surrey Central.
  • The 502 has been redesigned to operate between Surrey Central Station and Langley Centre, with limited peak-hour trips to/from Brookswood.
  • Expanded 178 service which responds to customer feedback to better meet customer demand. The portion of the route operating between Noon’s Creek and Johnson now runs on Panorama Dr. instead of on David Ave.

 

What is making summer travel better?

  • Additional buses will complement the regular 19 trips, increasing frequency between West Pender St. and Cambie St. to Stanley Park.
  • Changes to the 5 to accommodate the City of Vancouver’s closure of 800 Robson at Robson Square.
  • Routes 4, 6, 7, 10, 14, 16, 17, 20 and 50 will detour to accommodate the Granville Mall closures during summer weekends for the City of Vancouver’s Summer Open Streets program.
  • Two 620 trips each hour, up from one per hour.
  • SeaBus service increases to every 15 minutes.

For more information, check out the upcoming print Buzzer and Service Changes page. Check your route before you go!

Have more questions? Check out @translink or call 604-953-3333.

* Contest terms and conditions

Friday fun poll results: Many of you have biked to work or school

Use tranit as part of your cycling commute or use your bike the whole way to work!

Use transit as part of your cycling commute or use your bike the whole way to work!

HUB‘s Bike to Work Week was held May 26 to June 1, so we thought it be a perfect poll question to ask you, the Buzzer readers — Have you ever biked to work or school?

In sum, we received 51 votes and 65 per cent of you said you’ve biked to work and school before.

Friday fun poll results

 

TransLink makes it easy for you to bike to work with our bike accessible system as well as bike paths, racks, lockers, and now a Secure Bike Parking at Main Street-Science World Station.

Didn’t get a chance to vote in the poll? It’s not too late! Let us know in the comments section.

How to Use Main Street-Science World Secure Bike Parking

Information sessions for Commercial–Broadway Station begin June 3

2014-06-02 Commercial Broadway invitation

Hear what’s happening at Commercial–Broadway station

Are you one of the 150,000 people who use Commercial–Broadway Station every day? The next round of information sessions for the second phase of upgrades at the station will take place in June and we want your input!

Visit us in the community

We’ll be out in the community to share information about the station upgrades with our neighbours and passengers who use the busiest station on the network. Join us at one of the three information sessions:

Information Session #1
Date: June 3, 2014
Time: 3 – 7 p.m.
Location: Commercial–Broadway Station, North Station House street level (Fare Paid Zone)

Information Session #2
Date: June 10, 2014
Time: 11 a.m. – 3 p.m.
Location: University of British Columbia, Student Union Building

Information Session #3
Date: June 12, 2014
Time: 4 – 7 p.m.
Location: Croatian Cultural Centre – Room C, 3250 Commercial Drive

Get involved online

Can’t make it to one of the sessions? No problem! We will also have information and a feedback survey posted at translink.ca/commercialbroadway until June 16.

We hope to hear from you soon!

Introducing TransLink’s new SeaBus: the Burrard Otter II!

The new Burrard Otter II SeaBus! - Photo Courtesy of Henry Reeve, P. Eng of Robert Allan Ltd.

The new Burrard Otter II SeaBus! – Photo Courtesy of Henry Reeve, P. Eng of Robert Allan Ltd.

Introducing: Burrard Otter II, our new SeaBus, which is scheduled to go into service this fall.

The Burrard Otter II is the first SeaBus to be built to a Classification Society Standard (Lloyd’s Register), and it was designed by noted Vancouver, BC-based Naval Architectural firm Robert Allan Ltd.

The vessel has just completed sea trials in Singapore, and soon will be prepared for shipment to Vancouver.

Photo Courtesy of BBC Chartering

Photo Courtesy of BBC Chartering

How will it get here?

The Burrard Otter II will be loaded onto a heavylift carrier similar to this one.

The cargo ship will make a few stops at other ports before delivering the new SeaBus to the Port of Metro Vancouver by late July.

What’s next?

Once it arrives, the Burrard Otter II will go through more sea trials to make sure it’s running properly after such a long journey.

SeaBus employees then will be trained on operations and maintenance of the new vessel.

Following an inspection by Transport Canada, the Burrard Otter II will go into regular service, currently scheduled for fall.

Burrard Otter - Photo Courtesy of SeaBus Marine Attendant Shirley DeRusha

Burrard Otter – Photo Courtesy of SeaBus Marine Attendant Shirley DeRusha

What about the other SeaBuses?

The Burrard Otter II will share duties with the Burrard Pacific Breeze, which made its maiden voyage on December 23, 2009.

The original Burrard Otter will be retired from active service, and the Burrard Beaver will be retrofitted ($1 million) and used as a spare vessel.

How much did the Burrard Otter II cost?

The Burrard Otter II will cost just over $22 million. This includes the cost of design and construction, as well as import duties.

Ninety percent of the cost or about $20 million was funded through a Federal government contribution (Gas Tax), and TransLink funded the remaining 10% (or about $2 million).

Burrard Otter II by the numbers

Passenger capacity: 395 + 4 crew

Size:

  • Length: 34.29 m (112’ 6”)
  • Width: 12.65 m (41’ 6”)
  • Depth: 3.57 m (11’ 8”)
  • Tonnage: Lightship weight is 164 tonnes (net), 453 (gross)

Engine:

  • Type of engine:  4 x MTU/Detroit Diesel Series 60
  • Horsepower (300 kilowatts each x 4):  400 hp x 4 = 1600 hp

SeaBus Fast Facts

  • Average daily ridership (2013): 16,600
  • Total boarded passengers in 2013: 6,044,955.
  • Operating cost (2013): $10.3 million
  • Sailings/Crossings a year (2013): 43,920
  • SeaBus officially went into service : June 17, 1977.
  • Distance per trip: 3.24 km (1.75 naut. mi.)

#WhatsTheLink: We’re also really into cycling (win a FareCard and so much more contest)

It's all about biking this week!

It’s all about biking this week!

Did you know there 107,000 bike trips made each day in Metro Vancouver? That’s right!

TransLink is unique in North America as a transportation authority that links so many ways of moving people and goods.

Part of TransLink’s multimodal mandate is to help support the people making these 107,000 bike trips.

We help provide connections to the wider transportation system of the region by making transit bike accessible, maintaining the Major Roads Network and five bridges, and providing cycling options:

  • The BC Parkway – A 26-kilometre, multi-use path that roughly parallels the Expo SkyTrain Line, connecting Surrey City Centre, New Westminster, South Burnaby and Vancouver.
  • The Central Valley Greenway – A 24-kilometre route for cycling, jogging, walking, wheelchairs, skateboarding and blading that connect Vancouver with Burnaby and New Westminster

What’s the contest and prize?

This being Bike to Work Week, TransLink would like to spread the word about how cycling is an important part of the transportation system in Metro Vancouver. To do this, we want you to help us spread the word and possibly win some great prizes for doing so!

We have one super cycling prize pack ($467.30 value) to give away ! It includes:

  • A 3-Zone FareCard ($170 value)
  • A TravelSmart cycling helpers ($30 value)
    • A bike multitool
    • A bike seat cover
    • An LED bike light
    • Reflectors
    • A tote with can put on your back
    • Metro Vancouver Cycling Map
  • Four tickets (2 adult, 2 child) to Science World ($85.50 value)
  • A Family Pass (2 adults, 4 children) to the Vancouver Art Gallery ($50 value)
  • Two tickets to the Capilano Suspension Bridge (up to $71.90 value)
  • Two tickets for a Vancouver Harbour Tour with Harbour Cruises (up to $59.90 value)

How do I win?

We’re giving away this prize pack to one lucky person who tweets, posts or emails us a photo that falls within these guidelines:

  • A photo of yourself with your bicycle: (1) on the bus, SkyTrain, SeaBus, West Coast Express; or (2) riding on the Central Valley Greenway, BC Parkway, Canada Line Pedestrian-Bicycling Bridge, in a TransLink Secure Bike Parking area or on one of the roads or bridges TransLink manages.
  • Your photo must be must be received by 11:59 p.m. on June 3, 2014. Late entries will be rejected.

How do I enter?

Check out the terms and conditions. You have three ways to enter:

Photos may be used in the print Buzzer, the Buzzer blog, tweeted by @TransLink and posted on the TransLink Facebook page.

One winner will be drawn at random. We’re looking forward to seeing your entries and you on bikes this week!

#WhatsTheLink: 107,000 cycling trips each day in Metro Vancouver

Check out our Storify summary!

Check out our Storify summary!

We received multiple entries on the Buzzer, through email, and over at Miss 604! Head on over to our Storify summary to see some of our entries.

Reminder: Take part in the TransLink 2013 annual general meeting in person or online May 28, 2014!

You're invited!

You’re invited!

Just a reminder that we’ll be holding our 2013 annual general meeting at Surrey City Hall, this Wednesday, May 28, 2014!

It’s your chance to hear more about our accomplishments and financial highlights of the past year.

Following the main presentation, there will be a panel discussion and an opportunity for the audience and webinar participants to ask questions.

Please note, we have limited time to answer all of the questions we receive in person and online. However, if we can’t get to your questions during the AGM, we’ll do our best to answer them afterwards.

If you’d like to participate in our annual general meeting, you can do so in person or from the comfort of your own home. Here’s how:

Participate in person

The AGM will take place in the Surrey City Hall Council Chambers and will begin promptly at 10 a.m.

Surrey City Hall
13450 104 Avenue, Surrey, BC

It is located one block from Surrey Central SkyTrain Station and paid parking is available beneath the city hall plaza for $1.50 per hour.

You can plan your trip using Google Maps or our Trip Planner!

Participate online

If you are unable to attend the AGM in person, we will be live streaming it online and it will be archived on our YouTube page.

Just click on this webcast link, fill in the required fields (first name, last name and email address), then click on “Register,” and you’ll be redirected to the live stream.

If you’d like to ask a question, which will be read on your behalf during the AGM question and answer period, you have a few options:

 

We’re looking forward to seeing you at the AGM on Wednesday! See you there or online!

Watch the archived webinar

New cycling infrastructure opens at Main Street-Science World Station

1406307

Check out the inside of the Secure Bike Parking area!

Are you one of the many cyclists in Metro Vancouver that’s participating in Bike to Work Week? Then read on because we’ve got some exciting news for you.

The brand new Secure Bike Parking area at Main Street-Science World has opened, and we’re very excited to introduce this new cycling infrastructure to the system!

Wondering what a Secure Bike Parking area really is? Well, it’s an indoor facility at Main Street-Science World Station where registered customers can store their bikes for the day and connect directly to SkyTrain. The facility has over 80 racks, increasing bike storage four times more than the lockers that were there before.

Parking your bike in the Secure Bike Parking area costs just $1/day up to a maximum of $8/month. After parking your bike eight days in a single calendar month, you won’t be charged again until the following month. The more you ride your bike, the more you save!

To use the Secure Bike Parking area at Main Street-Science World Station, all you need to do is register for an account! Registration officially launched today and there are limited spaces, so don’t put it off.

How do I register?

Registering for an account is quick and easy. Call C-Media at 604-924-1076 and provide your account information and initial payment. Your access card will be mailed to you within five business days, then all you need to do is bring your card, bike and lock to Main Street-Science World Station and you’re ready to go! Online registration will be available very soon.

Like the sounds of this new facility, but don’t use Main Street-Science World Station very much? We’ll open additional facilities in the coming years as we replace bike lockers at some of our busiest locations – a Secure Bike Parking area could be coming to a neighbourhood near you!

To learn more about Secure Bike Parking areas, visit www.translink.ca/bikeparking

#WhatsTheLink: 418,000 people take TransLink transit each day

What's 418,000?

What’s 418,000?

We’ve let you know TransLink is responsible for more than just transit — we are also responsible for roads, bridges, cycling and walking paths.

TransLink manages 2,300 lane kilometres of roads through the Major Road Network (MRN) and five bridges — the Knight StreetPattulloGolden Ears, and Westham Island bridges as well as the Canada Line bike and pedestrian bridge.

There are 200,000 crossings each day on TransLink bridges and roughly 100,000 crossings a year happen by bike on the Canada Line bike and pedestrian bridge.

And we’re back to share another fact with you for #WhatsTheLink!

Have you ever wondered how many people take TransLink transit each day? 418,000 people do!

That’s more than 10 Vancouver Sun Runs, more than the population of Richmond and Burnaby combined, and enough to fill BC Place Stadium seven times!

We decided to talk to nine of our 418,000 riders to learn more about their transit story and to get a few snapshots of riders in the region.

Miss 604: Three Out of 418,000 Riders – Surrey Central Station

Alisha

Alisha

Albe

Albe

Nick

Nick

Surrey Central Station is a major transit hub in our system — connecting commuters to SkyTrain and by bus to White Rock, North Delta, Ladner, Tsawwassen, and Langley.

There we met riders NickAlbe, and Alisha.

Nick was travelling by transit from Coquitlam to Surrey Central. He says, “It’s pretty good. It gets me to where I want to go. The bus isn’t a car, but it’s a tradeoff. I don’t have to pay for insurance or the car itself.”

Albe says she doesn’t use transit too often, but she takes the bus and SkyTrain to go downtown on the weekends, four-to-five times a month. “It’s easier to use public transit because it’s hard to find parking downtown,” she explains.

Alisha is heavy transit user. She says, “I take transit more than once every day. I take my step-daughter to school. I take it to the mall. I go everywhere on the bus.”

Vancity Buzz: Three Out of 418,000 Riders – Production Way-University Station

Sergei

Sergei

Emily

Emily

Esther

Esther

EstherEmily, and Sergei shared their transit story with us at Production Way – University Station. 

This station is a major transfer point between SkyTrain and Simon Fraser University‘s Burnaby campus.

Each day, 13,300 rides are made from the station on bus route 145 to SFU. In all, the 145 takes half of all the daily trips to and from the University.

Esther lives in Surrey and parked her car at our Scott Road Park and Ride facility to catch the SkyTrain and 145 to get to SFU. “I’m okay with a long commute because I like to read and listen to podcasts. I don’t have to focus on the road. That’s why I like it,” she says.

Emily is also a student at SFU and she says she takes transit at least five days a week when school is in session. She also drives, but tries using transit whenever possible.

Sergei isn’t a student at SFU, but he relies on the 145 to get to work as a computer programmer at the bottom of Burnaby Mountain. He says, “I take transit five days a week as well as on the weekends to most places I want to go.”

Vancouver Observer: Three Out of 418,000 Riders – Braid Station 

#WhatsTheLink Jason

Jason

Ecil

Ecil

Amand

Amand

Imagine taking transit from Victoria, B.C. to your place of work in Metro Vancouver.

That’s exactly what Amand does! We met him along with Ecil and Jason at Braid Station.

The station is a transfer point from SkyTrain to Coquitlam, Port Coquitlam, Maple Ridge, and Langley. Presently, the station is also the terminus for the 555 Port Mann Express from Carvolth Exchange in Langley.

Amand comes into town on Tuesday mornings and returns home on Saturdays. It takes three buses and two SkyTrain trips, between one-and-a-half to two hours, to take Amand from Tsawwassen Ferry Terminal to his place of work.

Ecil takes both the bus and SkyTrain roughly three to four times to get to work in the health care industry. On the day we spoke with her, she was on her way to catch the SkyTrain with her two-year-old son to walk around Downtown Vancouver and enjoy the day.

Jason is also in the health care industry, working as a nurse. He says he takes either the 155 or 156 from the Brunette Avenue area to Braid to catch the 555 to Langley roughly four times a week.

Storify: #WhatsTheLink: 418,000 TransLink riders strong!

Check out our Storify summary!

Check out our Storify summary!

In sum, we talked to 19 different riders of our 418,000 strong to to learn more about their transit story and to get snapshots of riders in the region.

Everybody’s transit story was a little different, but all of them revolved around common themes.

Many of them depend on transit to get to school and work and we had both “transit lifers” as well as transit newbies.

We’re proud to have all 418,000 as one of our 418,000 riders strong!

Single track weekend evening service on SkyTrain Expo and Millennium Lines

252_-_SkyTrain_near_Science_World_2

SkyTrain at Main Street-Science World Station

 

Hey buzzer readers,

Expo and Millennium line customers can expect service adjustments over two weekend evenings, starting this Friday, May 23. Trains will single track between Stadium-Chinatown and Nanaimo stations while construction progresses on the platform at Main Street-Science World Station. To minimize waits, customers are encouraged to consider alternate bus routes to reach their destinations.

On Friday May 23, Saturday May 24, Friday June 6 and Saturday June 7, customers should allow up to 20 minutes of extra travel time on Expo and Millennium lines after 9 p.m.

The following service changes will be in effect during this time:

  • Customers travelling to and from all stations between Waterfront and Nanaimo stations can expect waits of up to 20 minutes.
  • Customers travelling between Nanaimo and King George stations can expect waits of up to 15 minutes.
  • The Millennium Line will operate between VCC-Clark and Columbia stations about every 10 minutes. To connect to the Millennium Line, passengers can take the Expo Line and change trains at Commercial-Broadway or Columbia stations.

Passengers boarding the Train2Main at Main Street-Science World Station that plan to take the Expo Line east of Commercial-Broadway Station can reduce their travel time by travelling west one stop to Stadium-Chinatown station and boarding a train headed for King George Station.

SkyTrain attendants will be on hand to answer questions at Stadium-Chinatown, Main Street-Science World and Commercial-Broadway stations. There will be signs on all station platforms, and announcements will be made on trains and at stations.

TransLink thanks customers for their patience as we complete these much-needed upgrades to Main Street-Science World Station.

Friday fun poll: Have you ever biked to work or school?

Photo Courtesy of Paul Krueger

Photo Courtesy of Paul Krueger

Cycling can be one of the fastest ways to get around in the city, especially in more urban areas of Metro Vancouver. It’s also one of the healthiest and most enjoyable ways to travel.

In the past, we asked the Buzzer readers if you’ve put a bike on the bus bike rack. With Bike to Work Week starting on Monday, May 26, we want to know if you have ever biked to work or school?

Are you a fair-weather cyclist or do you bike everyday? Do you bike the entire way or is transit part of your cycling commute? Cast your vote and let us know in the comments section!

Have you ever biked to work or school?

  • Yes (65%, 33 Votes)
  • No (35%, 18 Votes)

Total Voters: 51

Planning to hit the road with your two-wheeler to ride your bike to work for the first time? Check out the May 2014 Buzzer for a few things you need to know before you go!

Our fleet is fully equip to handle bikes — you can take your bike onto the busSkyTrainSeaBus and West Coast Express. For more details about bikes on transit, click here.

TransLink is a partner in the Central Valley Greenway and BC Parkway, and is responsible for the Canada Line Pedestrian-Bicycle Bridge and developing the Regional Cycling Strategy.

Friday fun poll results: There’s no clear-cut favourite bus!

Friday fun poll results: Do you have a favourite TransLink bus to ride?

We asked the Buzzer blog readers two weeks ago if you had a favourite TransLink bus to ride.

It was a tight race between New Flyer Industries bus models XD40/XDE60D40LF/C40LF/D60LF, and E40LFR/E60LFR.

Each commanded 27 per cent, 25 per cent, and 20 per cent of the votes respectively.

Gennifer said her favourite buses were the Orion Vs and New Flyer XD40s/XDE60s because they are the only buses on the fleet with air conditioning.

I voted for the Orion V in the poll, because I really like the comfortable seats and A/C, but I also really like the Xcelsiors, mostly also because they’re air conditioned.

Reva agreed, adding the wide aisles and seating arrangement are a nice touch.

The Xcelsiors are great… quiet, solid, ride as smooth as silk. Nice bonus features include wide aisles, sensible seating arrangement with lots of seats to choose from, and A/C. Also the chrome wheels are a nice touch. If the entire fleet were replaced with Xcelsiors I would not be disappointed. :)

Juan and ‘o‘ voted for their favourite bus today, but also chimed in with their all-time favourite buses.

My all time favourite would be the High-Floor D40′s. I remember riding them on route 340 as a kid ot my dentist appointments.

D40 LF- Detroit S50 all the way! (grew up with these in richmond.) otherwise, the (now scrapped) NFI D40 were pretty sweet with their detroit 2 stroke 6v92TA’s Also the E901A/E902s, as well as the modern trolleys

Didn’t get a chance to vote in the poll? It’s not too late! Let us know in the comments section.

 

Scott Road Station Upgrades Complete

Hi buzzer readers,

As you may know, Scott Road has been in the process of getting upgraded to improve safety and accessibility at the station. Today, we celebrated the completion of construction with the Honourable Kerry-Lynne D. Findlay, Minister of National Revenue, B.C.’s Transportation and Infrastructure Minister Todd Stone, TransLink’s own Marcella Szel, board chair, and Ian Jarvis, CEO with an event at the station.

2014-05-21 Scott Road completion

Minister Stone, Minister Findlay, Marcella Szel and Ian Jarvis outside the new elevator

Thanks to the recent upgrades to the bus exchange and parking lot completed over the last year, station access is safer and easier for customers who travel by car and bus. Accessibility has also been markedly improved following the installation of the elevator at the west-side of the station in the spring of 2012.

Scott Road Station is the first of seven stations on the Expo Line to be upgraded by TransLink with funding from the federal and provincial governments. These upgrades will ensure the rapid transit system meets the needs of passengers and the region for years to come.

The full press release is available here.

Thanks for your patience during construction!

Entrance

Entrance

Bus Shelters

Bus Shelters

Main Street-Science World’s new east stationhouse opens today

A rendering if the upgraded Main Street-Science World Station

A rendering of the upgraded Main Street-Science World Station

The new east stationhouse at Main Street-Science World opens today and the west stationhouse will close for construction.

This means customers that plan to take the Train2Main from Main Street-Science World Station will now have to access the station from the east stationhouse. The west stationhouse will remain closed until construction at the station is complete in early 2015.

The new east stationhouse will include new stairs, an up-escalator and a new elevator.

This is an exciting time as we make much-needed improvements at one of the busiest stations to improve your experience onboard the SkyTrain system. To learn more, visit www.translink.ca/ontrack.

The May 2014 Buzzer is now on the system

May 2014 Buzzer

Extra! Extra! #WhatsTheLink? Read all about it!

The May 2014 Buzzer is now on the system and we have some exciting content in this issue.

#WhatsTheLink — did you know TransLink is responsible for more than transit? We’re also responsible for roads, bridges, cycling and walking paths. TransLink manages 2,300 lane kilometres of major roads!

The 2013 Annual General Meeting is taking place on Wednesday, May 28. It’s your chance you hear more about our accomplishments and financial highlights of the past year.

HUB is organizing Bike to Work Week from May 26 to June 1, and we are here to share with you a few things you need to know before you hit the road with your two-wheeler.

Later this month, we’ll be introducing the very first Secure Bike Parking area at Main Street-Science World.

Transit Police offers five tips to ensure your journey on public transport is a success. Remember to take the Train2Main if you are travelling to Main Street-Science World. Monday, May 19 is Victoria Day — that means all transit will operate on a Sunday/holiday schedule.

And as always, we have the usual favourites, including the Contest Corner, Back Issues and Coming Events.

Remember to pick it up on the bus, SkyTrain, SeaBus, West Coast Express, or download it here!

Victoria Day 2014 holiday service

SkyTrain arrives, 1” by colink. is licensed under CC BY-SA 2.0

Long weekend, here we come!

Monday, May 19, 2014 is Victoria Day. This means bus, SkyTrain, and SeaBus will all be running on a Sunday/holiday schedule.

West Coast Express trains and TrainBus service will not operate. AirCare Inspection Centres will also be closed.

Don’t forget you only need a one-zone fare to travel across all zones!

For transit service info, feel free to reach out to our call centre on Twitter (@TransLink) or at 604-953-3333 (6:30 a.m. to 11:30 p.m.)!