ALERT! More info
Translink Buzzer Blog

Transit Police took the plunge and were #FreezinForAReason!

32876012830_76549436f1_o

On Saturday, March 4th, 2017 our Transit Police Officers and civilians took the Plunge, The Polar Plunge in support of Special Olympics Canada.

This annual event takes place at Kitsilano beach in Vancouver, with the support of other police agencies and organizations, Polar Plunge participants are #FreezinForAReason raising money in support of adults and children with intellectual disabilities providing the opportunity to participate and excel in sporting activities.

32923606670_c652d7cff7_o

Transit Police have supported Special Olympics BC in a variety of ways over the past number of years, from fundraising through the BC Law Enforcement Torch Run, an overtime drive for personal donation by staff, an annual golf tournament and of course this event – the Polar Plunge.

Transit Police surpassed their fundraising goal for this event, however if you’re interested in giving back and supporting a great cause or learning more, check out the Transit Police Polar Plunge page.

 Author: Sarah Kertcher

Transit Network Review – Thank you for participating!

PoCo2

Open House in Port Coquitlam

More than 1,600 people responded to our latest survey regarding Transit Network Review!

ICYMI: From February 14 to March 6, we asked the public to tell us what they think about proposed new bus routes and changes to the transit network in the Silver Valley, Clayton Heights and Morgan Creek communities as well as Port Coquitlam–South Coquitlam.

Over the next few months, we’ll go through all of the online surveys and feedback and share in detail what we heard.

Stay tuned for the Transit Network Review Report in summer 2017!

Next steps

We’ll use the feedback we received to make recommendations on adjustments and implementation of the three new service areas and re-alignment of the 159/169 routes.

Depending on what we hear from the public, we expect that implementation of the proposed changes to the 159/169 would occur in summer 2017 and the new service areas in fall 2017.

Want to learn more about the Transit Network Review?
Visit translink.ca/networkreview.

Author: Angela Madaski

Surrey Central is getting an upgrade!

Rendering of the finished upgrades

Rendering of the finished upgrades

Some of the busiest stations on the Expo Line are getting much needed upgrades and that includes Surrey Central Station; the busiest station in Surrey!

This bustling transit and community hub will be upgraded to meet the needs of the fast-growing municipality as well as our overall region, bringing more accessibility and create easier commutes for riders!

New features of the station include:

  • A new north stationhouse with two new entrances at the north side of the existing station to make it easier and more convenient for people to take SkyTrain.
  • Design elements such as improved lighting and glass walls to make the station safer and more secure.
  • Three new escalators and a new elevator to improve access for customers with disabilities and make it more convenient for all customers to access the platform easily.
  • New station design for the north stationhouse to better integrate with the surrounding community.
  • 920 square metres of extra space will help improve passenger flow through the station.

Don’t worry about connecting to the library, mall, Surrey City Hall and all the amenities around the station because access is not changing!

Customers will continue to use the existing exits and entrances to the station. However, those who previously used the emergency exit on the north side of the platform will exit from the south entrances as the emergency exit will be demolished as part of this project.

Work will begin this spring and is expected to be complete by the end of 2018.

To stay up-to-date on the Surrey Central upgrades,
sign up for TransLink eNewsletters or visit translink.ca/surreycentral.

Author: Adrienne Coling

Links and Tidbits – March 10, 2017

Links and tidbits is our semi-regular roundup of interesting fodder about transportation from the last few weeks or so. If you have links to contribute, put them in the comments, or email us.

»   I’ve said it before and I’ll say it again. PERSONAL GROOMING ON TRANSIT IS A NO GO!

»   Single and looking? Get on the subway! Maybe your soulmate is at the next stop.

»   Then perhaps celebrate Valentines Day on transit, too!

»   More love on transit for V-Day!

»   ^^Set your phasers on transit!

»   The world’s Purple Prince lives on at Union Station in NYC.

»   How much would you pay for an original Times Square subway sign? $100? $1000? How about 150K?!? (At time of publishing this blog, the sticker price had risen to $207,957.85)

»   Ever feel cramped on transit? This artist captures all-too-familiar faces of the rush hour commuter.

»   What if bike maps looked like subway maps??

»   Feeling historic? Watch this documentary on the first subway.

»   The wheels on the bus just got cool…well, cool-ER.

»   Zebra train runs through Boston to bring awareness to rare diseases.

»   ^^ Experience the NYC subway in 1949!

Dubai wants to make 25% of car trips driverless by 2030, and it’s starting with Tesla taxis

»   Stockholm, Sweden remains one of the coolest cities for subway art design!

»   Check out this awesome one-stop transit shop curated by one of our very own Buzzer blog readers!

Author: Adrienne Coling

Customer Alert: Metrotown C6 & C7 users, your final stop is changing

SnipImage
Calling all C6 and C7 users!

The terminus stop (aka the final stop) at Metrotown Station will temporarily move for upgrade work at Metrotown Station.

The stop at westbound Beresford Street and Telford Avenue (stop #59544) will temporarily move to a new stop on Sussex Avenue northbound and the nearside of Beresford Street (stop #60194).

The routing of the C6 and C7 will not change.

The stop will be in a new location until the summer so upgrade work on the new east stationhouse can continue.

These upgrades allow increased capacity and provide additional opportunities to make improvements to customer safety inside the station.

When complete, the features of the new station include:

  • two new pairs of up and down escalators, three new elevators and new stairs to improve access
  • more space on the platforms to enable the system to expand for future customers
  • improved station design with better lighting and visibility
  • improved bus connections
  • new Bike Parkade

You can learn more at translink.ca/metrotown.

Author: Jessica Hewitt

#MyTransLink – March 6, 2017

Another #MyTransLink post means another chance to feature our riders’ awesome commuting and transit pictures from across our system and region!

Let’s see what you’ve captured this time around…

A post shared by Richmond BC Canada (@100ave) on

#SeaBus #MyTransLink #CMBC #TheView @translinkbc

A post shared by Elfren Ordanza (@metroelfren) on

Thank you to all of our latest contributors!

Want to be featured on the blog? It’s easy!
Simply follow us on Twitter and Instagram, tag us and use the hashtag #MyTransLink.

Author: Adrienne Coling

UBC bus exchange changes are coming March 6, 2017

UBCExchange_Rendering

Rendering of completed bus exchange and new student residences at UBC

If you travel to or from UBC, you will probably have noticed that we’ve been doing a fair bit of construction to your bus loop (exchange).

That’s because we need to modify this area to allow for the construction of the future UBC Exchange and Gage South Student Residences.

To accommodate this work, your bus stop is changing!

As of March 6, 2017, buses will operate along Student Union Boulevard, University Boulevard and Wesbrook Mall.

Passengers will now be dropped off in the newly finished part of the new bus exchange – providing upgraded shelters and lighting!

Bus stop locations as of March 6, 2017

Bus stop locations as of March 6, 2017

**Please note** Stops in the former bus exchange will be discontinued.

The rest of the new exchange, along with the new residences, will open in summer 2019.

For more information on this project visit UBC’s project page.
For full details of stop moves, visit translink.ca/alerts.

Author: Adrienne Coling

SeaBus terminal construction continues with south terminal work

SeaBus terminal rendering
In spring 2016, we started construction work on the north SeaBus terminal and administration building.

Work continues on the north terminal and crews will start work in early March on the south terminal.

Why are we repairing the SeaBus terminals?

Both the SeaBus terminals and administration buildings are now over 40 years old and it’s time for some necessary maintenance and rehab work.

The envelopes of all three buildings – essentially the walls and roofs – are in poor condition and are no longer working as designed. So, naturally, they need some upgrades and rehab work to keep them safe and functioning for both riders and employees.

During construction, SeaBus service will continue as normal and terminals will remain accessible. Customers can expect small detours when entering or exiting the terminals.

What’s being done?

Work is expected to begin shortly on the South Terminal and will include replacing the exterior metal cladding, roof, and windows on the south terminal.

We expect work to finish in mid-2018.

We thank you for their patience while we do this necessary maintenance work.

Author: Jessica Hewitt

Temporary closure of the Commercial-Broadway south elevator

Commercial_Sign
**UPDATE** March 21, 2017

This work has finished ahead of schedule and the elevator is in service.

Upgrades to Commercial–Broadway Station are well underway. The next phase of construction will start next week, with crews completing necessary upgrade work on the elevator.

From March 6 to April 3, the south elevator to platforms 3 and 4 will temporarily close for demolition and construction in the elevator machine room. Current elevator code restricts work in the machine room, while the elevator is in service.

The existing elevator on the north side of the station, and all escalators will continue to be in service.

How do I get to the other elevator?

From the platform, elevator users will have to cross the overhead walkway over Broadway and take the elevator down to the concourse level, and cross the street, if needed to access the south (Safeway) side of the station.

From street level, customers can use the north station entrance (next to Shoppers Drug Mart), tap at the fare gates and access the north station elevator.

Passengers requiring assistance can use the red emergency phone or ask for assistance from a SkyTrain attendant.

Signs are posted throughout the station and at station entrances to let customers know about this temporary change.

What work is happening?

Construction inside the machine room includes:

  • Assembly and installation of an enclosure within the machine room.
  • Partial demolition of walls and floors.
  • Installation of new elevator equipment.

When complete, the larger machine room will contain new equipment to power one additional elevator that will provide service between the new platform and the concourse.

Why are we doing this work during service hours?

Completing work when the trains aren’t running will only provide a few hours of work time.

If we complete this work for a few hours each night, it will delay overall construction at Commercial-Broadway Station. A delayed work schedule would have a significant impact on our customers.

Building an enclosure in the elevator room allows crews to work and still provide service to the elevator. The other option meant closing the elevator for six months while the construction in the machine room was complete.

We recognize that this is a major impact to our customers and we thank everyone for their patience while we improve Commercial–Broadway Station.

You can find more information about this upgrade work at translink.ca/commercialbroadway.

Author: Jessica Hewitt

Evergreen Extension off to a strong start!

Mark I on the Evergreen
The Evergreen Extension to the Millennium Line leading out to Port Moody has been in operation since December 2, 2016.

This extension has meant a faster and more direct route for thousands of riders a day plus better connections for West Coast Express riders.

We are extremely happy to report that after only three months of service, the Evergreen Extension is attracting 30,000 daily boardings!

DID YOU KNOW??
In January 2017, more than 60 per cent of all weekend transit journeys
in the Tri-Cities were on the Evergreen Extension!

Because most of the growth and development in Tri-Cities today is happening near SkyTrain stations, transit becomes a key factor for new residents deciding where they live and work.

In the coming months and years, we anticipate many new residents, as well as bus and car users, will begin to take SkyTrain as they see the benefits of commuting by an interconnected rapid transit service.

Statistics from the first two months:

  • Approximately 30,000 trips were taken on an average weekday in January on Evergreen Extension.
    • By comparison, the 97 B-Line, which largely covered the same route before it was discontinued, had only 10,000 boardings per weekday.
  • 150,000 people tried the Evergreen extension during first eight weeks of operation, the equivalent of every resident of Coquitlam trying the line once.
  • 46% of weekday transit boardings in the Tri Cities happen on the Evergreen Extension, while that number jumps to 60% on weekends.
  • 20% of Evergreen extension trips start and end within the Tri Cities.

For more information, you can see more information on the Evergreen ridership here.

Do you travel on the Evergreen Extension?
Check out our latest Evergreen Explorer blog about grabbing a cup of joe on your commute!

Author: Adrienne Coling

Fare Review Phase 2 is a wrap!

Fare Review graphicThank you to everyone who participated in Phase 2 of the Transit Fare Review.

Over 11,600 people responded to our survey!

ICYMI: From January 30 to February 17, we asked the public to tell us what they think about varying fares by distance, service type and time of travel.

Over the next few months, we’ll go through all of the online surveys and feedback and share in detail what we heard.

Stay tuned for the Phase 2 Summary Report in summer 2017!

Next steps

We’ll use the feedback we received in Phase 2 to refine the long list of options into a short list for Phase 3.

We will be asking for your feedback on the narrowed down options for the new fare system in fall 2017. There will be lots of opportunities for you to get involved!

Want to learn more about Fare Review?
Visit translink.ca/farereview.

Author: Jessica Hewitt

Running Rail replacement continues near Stadium–Chinatown Station

pattern change

As part of keeping our system in a state of good repair, we are replacing 5,000 linear metres of running rail at four main locations close to Metrotown, Main Street–Science World, Stadium–Chinatown and Waterfront stations.

The next area of running rail replacement is near Stadium–Chinatown Station and is taking place from today, February 23 to  March 9 16 22. Work will not be done on Fridays and Saturdays and is weather dependent.

Customers can expect modified service between Waterfront and Stadium–Chinatown stations during the specific work times.

A Special SkyTrain Service shuttle will provide 10 minute service in both directions between Waterfront and Stadium–Chinatown stations.

Details:

  • From 9:30 p.m. until the end of service, Expo Line trains travelling towards Waterfront will terminate at Stadium–Chinatown station.
  • Expo Line trains travelling towards both King George and Production Way-University will operate normally from Stadium–Chinatown stations.
  • Expo Line passengers connecting at Stadium–Chinatown should allow for 5-10 minutes of extra travel time.
  • Millennium Line and Canada Line will operate normally.
  • Schedule adjustments due to special events:
    • Tuesday, February 28: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Canucks game.
    • Thursday, March 2: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Canucks game.
    • Sunday, Mar. 5: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Whitecaps game.
    • Tuesday, Mar. 7: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Canucks game.
    • Thursday, Mar. 9: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Canucks game.
    • Monday, Mar. 13: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Canucks game.
    • Tuesday, Mar. 14: No work will take place on this date.
    • Thursday, Mar. 16: service change delayed one hour, beginning at 10:30 p.m., to accommodate the Canucks game.

Riders should also be sure to watch destination displays and listen for train destination announcements.

How does this affect your commute? Check out our Alerts Page for pattern changes and upcoming work.
Find more information on the entire project, visit translink.ca/railreplacement.

Author: Adrienne Coling

Upgrades to the Commercial–Broadway pedestrian walkway are underway!

Rendering
We’re making major improvements to the pedestrian walkway at Commercial–Broadway Station to better connect you to Millennium Line platforms from the Expo Line.

To do this work, the pedestrian walkway to the Millennium Line trains (Platforms 1 and 2) at Commercial–Broadway Station will narrow.

Construction crews will partially demolish and reconstruct the existing walkway over the Grandview Cut.

The crossing will be narrowed through various phases. At the narrowest, the walkway will be reduced by 1.5 metres.

When construction is complete, the new pedestrian walkway to Platforms 1 and 2 will be 14 metres wide, roughly doubling the existing space for one of our busiest stations!

Details:

  • Access to the station and from the platform will not change. Customers can continue to use the stairs, escalators and elevators to access the platform.
  • The walkway narrowing will not affect SkyTrain service.
  • Hoarding has been put up along the entire length of the walkway. Additional lighting will be installed to ensure the area is well lit.

Station upgrades include:

  • New east platform serving westbound Expo Line trains.
  • New pedestrian walkway over Broadway, connecting the platform to the Millennium Line platforms and the westbound 99 B-Line stop.
  • Permanent queuing system and bus shelter for the 99 B-Line stop.
  • Widening of the walkway that provides access to the north station platforms (Platforms 1 and 2).
  • Two new elevators and four escalators (two going up and two going down from the platforms).
  • Expanded Broadway concourse.
  • Widened Broadway entrances to the Broadway Station.
  • New retail spaces in Broadway Station.
  • Replacement of mesh panels with glazed panels at platform level.
  • New lighting design to respond to specific conditions in the station.
  • New bike storage room that will accommodate 70+ bikes.

Rendering 2
Crews will work around the clock to minimize the impact of this construction but passengers should allow for extra travel time – especially during peak periods – until the walkway work is completed.

For more information on this project, call 604.953.3333
or visit translink.ca/commercialbroadway.

Author: Adrienne Coling

#MyTransLink – February 20, 2017

Hey Buzzer readers! We’re back with another edition of #MyTransLink, sharing your photos from around the system!

With a transit network spanning land, sea, and Sky(Train), it’s no surprise that you, are riders are able to capture some of our best photos.

Here’s what you shared this week!

 

[=]’These are the days we’ve been waiting for’ [=] #vancouver #burnaby #SkyTrain #MyTranslink

A post shared by Kobie Huang (@kobiehuang) on

Bridge life #newwestminster #mytranslink

A post shared by Rich Elliott (@therichelliott) on

This is why i love #beautifulbritishcolimbia.. taken from #carvolthexchange in #langley.. @translinkbc

A post shared by FerretLover (@atomikangel69) on

Want to be featured on the blog? You know you do! It’s easy!
Simply follow us on Twitter and Instagram, tag us and use the hashtag #MyTransLink.

Author: Sarah Kertcher

Donate your Compass Card to a great cause!

Compass Card Donation Bins

Moving people is what we do, and now through a new initiative with a long standing partner, the United Way Lower Mainland (UWLM), you can help!

Simply donate your new or semi-used, unregistered Compass Cards into one of our donation kiosks located around Vancouver. There are currently five donation kiosks for customers to donate their unregistered Compass Cards:

Canada Line kiosks

  1. Waterfront Station
  2. Vancouver City Centre
  3. Broadway–City Hall

Expo Line kiosks

  1. Granville Station (Dunsmuir exit)
  2. Compass Customer Service Centre (Stadium–Chinatown Station)

We hope to install more donation kiosks in the coming months at key locations around Metro Vancouver where customers are likely to tap in to their generosity and support this program and the United Way.

Transit plays an important role in helping people live full successful lives, whether it’s going to work,  job interviews, healthcare appointments or other activities that enrich their lives.

“Some of the region’s most vulnerable populations are reliant on both United Way funded programs and services – and on TransLink,” said Cathy McLay, CFO and EVP, Finance and Corporate Services, TransLink. “I am extremely proud of this new initiative and the ongoing commitment employees across the TransLink enterprise display to our United Way campaigns each year.”

To donate a Compass Card, simply deposit the unregistered Compass Card into your nearest donation kiosk. You can unregister your existing Compass Card by calling Compass Customer Service at 604-398-2042 or by visiting the Compass Customer Walk in Centre. Both the deposit and balance of unregistered Compass Cards will be converted to Compass Tickets for distribution by UWLM to selected agencies working directly with those in need.

Author: Sarah Kertcher