A day in the life of a SkyTrain Attendant – ride along with BCRTC President Vivienne King

Last week, British Columbia Rapid Transit Company (BCRTC) President Vivienne King, donned her reflective vest and steel toed boots to walk a mile (or likely many miles) in a SkyTrain Attendant (STA)’s shoes.

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Take the SkyTrain survey, April 24–May 21, 2017

BCRTC (SkyTrain) has joined the Nova benchmarking group that is operated by the Imperial College in London.

This group is sister to the benchmarking bus group (IBBG) of which CMBC is a member. The purpose of these groups is to share experiences, compare performance, identify best practices and learn from one another in order to improve performance.

Much like the IBBG survey, this survey looks at overall customer satisfaction, service quality, performance and more!

Members of the Nova benchmarking group:

• Bangkok MRT (Bangkok Expressway and Metro Company Limited – BEM
• Metro de Barcelona (Transports Metropolitans de Barcelona – TMB)
• Buenos Aires Metrovias
• Brussels Metro (Société des Transports Intercommunaux de Bruxelles – STIB)
• Istanbul Metro (Metro Istanbul)
• Kuala Lumpur RapidKL Rail (RapidKL / Prasarana)
• Lisbon Metro (Metropolitano de Lisboa – ML)
• London DLR (Docklands Light Railway Limited)
• Montréal Metro (Societe de Transport de Montréal – STM)
• Nanjing Metro (Nanjing Metro Operation Company Limited – NMOC)
• Newcastle Tyne & Wear Metro (Nexus)
• Oslo T-Bane (Oslo Sporveien)
• Metro Rio
• Shenzhen Metro (Shenzhen Metro Group Company Limited – SZMC)
• Sydney Trains
• Toronto Subway (Toronto Transit Commission – TTC)
• Vancouver SkyTrain (British Columbia Rapid Transit Company Limited – BCRTC / TransLink)

Your feedback is very important and this is a perfect opportunity to weigh in on the SkyTrain service.

The survey will be available from April 24 until May 21, 2017.

CLICK HERE TO TAKE THE SURVEY!

Author: Adrienne Coling

TransLink receives Outstanding Employer Award for Take Your Kids to Work Day

Every year, TransLink participates in Take your Kids to Work Day.

Kids aged 14 are invited to job shadow their parents or come along on a guided tour at BCRTC, CMBC and Transit Police to explore future workplace opportunities.

Some of the grade nine students on the job for Take Your Kids to Work Day

This year we had 52 grade nine students take part in this event and it was a big success and not just the day!

The Canada’s Outstanding Employer Award recognizes employers for their outstanding performance and contribution to Take Our Kids to Work day activities.

Criteria for the award includes:

• Promoting the importance of staying in school
• Promoting pursuing post-secondary studies
• Demonstrating creativity and innovation through engaging and exciting activities for visiting students
• Supporting and explaining career choices and benefits of early career exploration

It was a very competitive process, but TransLink, along with 14 other outstanding organizations, stood out to the selections committee.

TransLink and its operating companies were chosen “For providing students with engaging and interactive opportunities to explore career options and learn about TransLink, Coast Mountain Bus Company, BCRTC and Transit Police as a future workplace. Students were given a tour of TransLink’s new Mark III train and received an in-depth look at technology that powers TransLink trains. They even got the opportunity to work with a K9 unit in Transit Police and the Fire Prevention Technicians that oversees fire prevention across the transit network.”

TransLink is honoured as an Enterprise to accept Canada’s Outstanding Employer 2016 Award for our participation in this annual event of fun, learning and exploring transit jobs.

We can’t wait until next year to host more eager students looking to get behind-the-scenes job experience in the world of public transit!

Author: Adrienne Coling