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Posts tagged: CMBC

Get involved! Take the International Bus Benchmarking Group survey, April 24–May 21, 2017

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TransLink is a part of the International Bus Benchmarking Group (IBBG) that measures bus performance from larger transit agencies across the globe.

Each year, we ask our riders to participate in a survey through IBBG that helps us look at best practices, customer satisfaction, performance measurements. Your feedback is extremely important so that we can use to make our bus service better than ever!

Being a part of this group also gives members the unique opportunity to learn from other bus companies to improve performance.

Members of the International Bus Benchmarking:

The survey will be available from April 24 until May 21, 2017.

CLICK HERE TO TAKE THE SURVEY!

Check out a short interview with IBBG!

Author: Adrienne Coling

Safety barriers are coming to CMBC buses

For TransLink, safety is a top priority for all people travelling on transit, including our bus operators.

Assaults on operators are unacceptable and can put the lives of our riders at risk.

After a two-year process of piloting various barrier designs, assessing effectiveness, collecting user feedback and modifying designs, we are now ready to equip our buses with bus safety barriers.

Safety barriers allow operators to do their job, getting you where you need to go efficiently and safely, while maintaining driving sightlines, communicating with riders and protecting themselves against attacks.

Other tools CMBC currently utilizes to keep staff safe include security cameras, GPS radio system, emergency button, Transit Security, Transit Police, Violent Incident Prevention training and campaigns like “Don’t touch the operator.”

Bus barriers by the numbers:

  • All future orders of new 40′ and 60′ buses will come with safety barrier already installed. Buses will start arriving by early 2018.
  • 208 air-conditioned New Flyer Excelsior buses will be retrofitted with safety barriers.
  • Six trolley buses will be retrofitted as part of the expanded pilot program.
  • Retrofit of 214 buses will be underway by the end of 2017 and completed within two years.
  • Within 10 years, about 75 per cent of the fleet will have safety barriers installed.

Design features:

  • Sliding front portion allows easy customer communication and controls glare.
  • Fixed solid portion means barrier prevents attacks from behind—even when the sliding portion is open.
  • Offers protection from assaults including jumping assailants, thrown objects, climbing over and spitting.

What does this mean for riders?

Nothing changes! The bus barriers don’t affect your commute at all.

You will still be able to talk to and communicate with your favourite bus operator!

Want to know more? Check out the backgrounder!

Have you spotted one of these new bus barriers on your route?
Tweet us @TransLink and let us know what you think!

Author: Adrienne Coling

World Water Day 2017

Today is World Water Day 2017!

This annual event is about taking action to tackle the world’s water crisis and this year’s theme is wastewater (aka as the water that runs down the drain and we aren’t actively using) and how we can utilize this resource.

At CMBC, water conservation and using wastewater is an important part of our operations.
DID YOU KNOW?!?
Starting in 2016, CMBC has committed to reduce bus washing by at least 50% each summer between June and the end of September!A bus in the car wash at Surrey Transit Centre.
Plus! Anytime Metro Vancouver introduces Stage 2 water restrictions, CMBC will voluntary stop all bus washing, except in special circumstances.
 
These changes yield BIG water savings! At Burnaby Transit Centre alone, suspending bus washing translates to saving up to 35,000 litres of water each day!

At all transit centres, we use recycled or “wastewater” for the wash and fresh water is used only for the final rinse.

These water recycling systems reduce the amount of water required to wash each bus by about 75 per cent!

Want to learn more about World Water Day?
Visit WorldWaterDay.org or join the movement on Facebook.
 Author: Adrienne Coling

The season of giving continues with thousands of donations for Toys for Tots

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Delivering our promissory note of 3,000 toys to the Lower Mainland Christmas Bureau!

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Lots’o’toys!

It was a unseasonably chilly morning when Sparky the Elf promised 3,000 new, unwrapped toys on behalf of TransLink and its operating companies to the Lower Mainland Christmas Bureau (LMCB), but the air was filled with warm, holiday cheer!

Toys for Tots in our region was developed by a group of BC Transit operators back in 1985.

Each year since, the employees of the TransLink enterprise have donated to the less fortunate during the holiday season.

Donations have been made at all eight transit centres, TransLink Lost Property as well as HQs for TransLink, CMBC, BCRTC and Transit Police.

How do we deliver these packages of Christmas joy to the LMCB? By reindeer bus and shuttle, of course!

Santa, Mrs Claus, Sparky, Prancer (that’s me) and some plucky helpers collected 6,111 toys and items from across the Enterprise! That is on top of over $500 of cash donations!

This year is record-breaking and it wouldn’t have been possible without the immense generosity from all of our staff to make this season a little brighter for those in need.

Author: Adrienne Coling

TransLink receives Outstanding Employer Award for Take Your Kids to Work Day

2016 Outstanding EmployerEvery year, TransLink participates in Take your Kids to Work Day.

Kids aged 14 are invited to job shadow their parents or come along on a guided tour at BCRTC, CMBC and Transit Police to explore future workplace opportunities.

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Some of the grade nine students on the job for Take Your Kids to Work Day

This year we had 52 grade nine students take part in this event and it was a big success and not just the day!

The Canada’s Outstanding Employer Award recognizes employers for their outstanding performance and contribution to Take Our Kids to Work day activities.

Criteria for the award includes:

  • Promoting the importance of staying in school
  • Promoting pursuing post-secondary studies
  • Demonstrating creativity and innovation through engaging and exciting activities for visiting students
  • Supporting and explaining career choices and benefits of early career exploration

It was a very competitive process, but TransLink, along with 14 other outstanding organizations, stood out to the selections committee.

TransLink and its operating companies were chosen “For providing students with engaging and interactive opportunities to explore career options and learn about TransLink, Coast Mountain Bus Company, BCRTC and Transit Police as a future workplace. Students were given a tour of TransLink’s new Mark III train and received an in-depth look at technology that powers TransLink trains. They even got the opportunity to work with a K9 unit in Transit Police and the Fire Prevention Technicians that oversees fire prevention across the transit network.”

TransLink is honoured as an Enterprise to accept Canada’s Outstanding Employer 2016 Award for our participation in this annual event of fun, learning and exploring transit jobs.

We can’t wait until next year to host more eager students looking to get behind-the-scenes job experience in the world of public transit!

Author: Adrienne Coling