Each year, we ask our riders to participate in a survey through IBBG that helps us look at best practices, customer satisfaction, performance measurements. Your feedback is extremely important so that we can use to make our bus service better than ever!
Being a part of this group also gives members the unique opportunity to learn from other bus companies to improve performance.
For TransLink, safety is a top priority for all people travelling on transit, including our bus operators.
Assaults on operators are unacceptable and can put the lives of our riders at risk.
After a two-year process of piloting various barrier designs, assessing effectiveness, collecting user feedback and modifying designs, we are now ready to equip our buses with bus safety barriers.
Safety barriers allow operators to do their job, getting you where you need to go efficiently and safely, while maintaining driving sightlines, communicating with riders and protecting themselves against attacks.
Other tools CMBC currently utilizes to keep staff safe include security cameras, GPS radio system, emergency button, Transit Security, Transit Police, Violent Incident Prevention training and campaigns like “Don’t touch the operator.”
Bus barriers by the numbers:
All future orders of new 40′ and 60′ buses will come with safety barrier already installed. Buses will start arriving by early 2018.
208 air-conditioned New Flyer Excelsior buses will be retrofitted with safety barriers.
Six trolley buses will be retrofitted as part of the expanded pilot program.
Retrofit of 214 buses will be underway by the end of 2017 and completed within two years.
Within 10 years, about 75 per cent of the fleet will have safety barriers installed.
Sliding front portion allows easy customer communication and controls glare.
Fixed solid portion means barrier prevents attacks from behind—even when the sliding portion is open.
Offers protection from assaults including jumping assailants, thrown objects, climbing over and spitting.
What does this mean for riders?
Nothing changes! The bus barriers don’t affect your commute at all.
You will still be able to talk to and communicate with your favourite bus operator!
This annual event is about taking action to tackle the world’s water crisis and this year’s theme is wastewater (aka as the water that runs down the drain and we aren’t actively using) and how we can utilize this resource.
At CMBC, water conservation and using wastewater is an important part of our operations.
DID YOU KNOW?!?
Starting in 2016, CMBC has committed to reduce bus washing by at least 50% each summer between June and the end of September!
Plus! Anytime Metro Vancouver introduces Stage 2 water restrictions, CMBC will voluntary stop all bus washing, except in special circumstances.
These changes yield BIG water savings! At Burnaby Transit Centre alone, suspending bus washing translates to saving up to 35,000 litres of water each day!
At all transit centres, we use recycled or “wastewater” for the wash and fresh water is used only for the final rinse.
These water recycling systems reduce the amount of water required to wash each bus by about 75 per cent!
Delivering our promissory note of 3,000 toys to the Lower Mainland Christmas Bureau!
It was a unseasonably chilly morning when Sparky the Elf promised 3,000 new, unwrapped toys on behalf of TransLink and its operating companies to the Lower Mainland Christmas Bureau (LMCB), but the air was filled with warm, holiday cheer!
Toys for Tots in our region was developed by a group of BC Transit operators back in 1985.
Each year since, the employees of the TransLink enterprise have donated to the less fortunate during the holiday season.
Donations have been made at all eight transit centres, TransLink Lost Property as well as HQs for TransLink, CMBC, BCRTC and Transit Police.
Demonstrating creativity and innovation through engaging and exciting activities for visiting students
Supporting and explaining career choices and benefits of early career exploration
It was a very competitive process, but TransLink, along with 14 other outstanding organizations, stood out to the selections committee.
TransLink and its operating companies were chosen “For providing students with engaging and interactive opportunities to explore career options and learn about TransLink, Coast Mountain Bus Company, BCRTC and Transit Police as a future workplace. Students were given a tour of TransLink’s new Mark III train and received an in-depth look at technology that powers TransLink trains. They even got the opportunity to work with a K9 unit in Transit Police and the Fire Prevention Technicians that oversees fire prevention across the transit network.”
TransLink is honoured as an Enterprise to accept Canada’s Outstanding Employer 2016 Award for our participation in this annual event of fun, learning and exploring transit jobs.
We can’t wait until next year to host more eager students looking to get behind-the-scenes job experience in the world of public transit!