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Translink Buzzer Blog

Posts tagged: Compass Card

#ThanksABillion for one billion Compass taps!

It’s time to celebrate!! We are quickly approaching ONE BILLION Compass taps across the system and we want to commemorate this special occasion and to thank YOU, the Compass user, we have an exciting contest where you could win one of ten, special edition #Canada150 Compass Cards loaded with $50 in Stored Value! 

Update: Around 8:30 a.m. on August 24, 2017, a customer who boarded a bus on the 100 22nd Station/Marpole Loop tapped in on the bus’s mobile validator to record the billionth tap since the Compass system was first switched on for testing in September 2013! Read more »

Contest: Show us your Canada for a chance to win a #Canada150 Commemorative Compass Card!

Happy 150th birthday Canada! ?????? Celebrate by getting a limited edition commemorative compass card ??

A post shared by Megan | Vanfoodventures (@vanfoodventures) on

Hey Metro Vancouver. We LOVE that you LOVE the new, limited edition #Canada150 Compass Cards! In fact, you love them so much that you’ve bought out SIX of 16 Compass Vending Machine locations around the region in just 24 hours! 

As of July 4, #Canada150 commemorative Compass Cards have sold out. 

Read more »

Celebrate Canada’s 150th with a commemorative #Canada150 Compass Card!

Canada 150

These limited edition Compass Cards are available starting June 22 until supplies last

On July 1, our fair land will be celebrating its sesquicentennial anniversary of Canadian Confederation.

That’s just a fancy way of saying Happy 150th Canada!

To mark this momentous occasion, TransLink is releasing 20,000 special, limited edition Canada 150 Adult Compass Cards.

These cards will be available on June 22 at Compass Vending Machines in select SkyTrain Stations. To find a location nearest you check our interactive map.

**Look for Canada 150 decals on CVMs**

#Canada150 Commemorative Compass Card

Commemorative Compass Cards will also be available at the Compass Customer Service Centre located at Stadium–Chinatown Station open on Canada Day from 12 p.m. until 6 p.m. while supplies last. Limit one per person.

Get yours before they’re gone and celebrate Canada’s 150th by tap, tap, tapping in style!

Want to win your way into the celebration? Stay tuned for details on how you can win your very own #Canada150 Commemorative Compass Card!

Celebrate Canada Day in person and online!
Use the hashtag #Canada150 to share your celebration moments with people across the country!

Author: Sarah Kertcher

TransLink on the Move: Compass points the way

TransLink on the Move Fare gates

TransLink on the Move is back again with more info unpacked from the 2016 Annual Report. It’s amazing the changes a year can bring! Today, May 8th marks one year and one month since the full closure of all fare gates at SeaBus and SkyTrain Stations across the system. With Compass in full operation we now have 463 fare gates closed, including the recently opened, or rather closed, permanent Compass fare gates at Metrotown Station!

In year one, Compass celebrated 1 Million active Compass Cards on the system, as well as full integration into our two secure bike parkades! One card loaded with Stored Value gets transit travel and bike parking all in one!

You asked, we listened! Earlier this year, due in part to overwhelming customer demand, we lowered the minimum Stored Value requirement on your Adult Compass Card from $10 to $5, making transit more accessible to more customers.

And that’s not all on the Compass front! Our recent partnership with United Way Lower Mainland brought five Compass Donation Kiosks to SkyTrain Stations across Vancouver giving customers the ability to donate their unregistered Compass Cards to a great cause.
Year one has been chock-full of great Compass News, and we’re excited to see where the future of Compass takes us!
Want to know more about highlights to the transit system in 2016?
Stay tuned to the blog for a new feature every week!
Author: Sarah Kertcher

March is Fraud Prevention Month! Register your Compass Card

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March is Fraud Prevention Month and before the month comes to a close, we’re giving you a friendly reminder to register your Compass Card!

One of the added benefits of the Compass system is that it’s far safer and more secure than our old paper fare media.

Did you know?!

When you register your Compass Card online at compasscard.ca, you can to take advantage of AutoLoad, valuable record keeping information such as trip and purchase information and Balance Protection.

With Balance Protection, users can report their Compass Cards lost or stolen and any passes or Stored Value will be transferred to a new Compass Card. Additionally, a found registered Compass Card can easily be returned to it’s owner.

750,000 of our 1.1 million Compass Cards are currently registered and we’d love to see that number grow!

Register your Compass Card today at CompassCard.ca.

Author: Sarah Kertcher

The March 2017 issue of the Buzzer is now on the system

Happy mid-March Break! The March 2017 edition of the print Buzzer is now on the system.Bordered

Much of this issue is dedicated to Phase One of the 10-Year Vision for Metro Vancouver Transit and Transportation.

We also included what expanded transit services mean to riders just like you with our #MoreTransitMeans Instagram frame photo series.

Wondering what to do with an unregistered new or semi-used Compass Card? Donate it to the United Way with our new partnership #Everypasshelps. The card deposit and any Stored Value on the unregistered card will be donated to the United Way to help those in our region.

As always, we have our old favourites – Coming Events, Contest Corner and Back Issues.

Happy reading! Pick it up today on the bus, SkyTrain, SeaBus and West Coast Express or you can download it here.

Author: Adrienne Coling

Donate your Compass Card to a great cause!

Compass Card Donation Bins

Moving people is what we do, and now through a new initiative with a long standing partner, the United Way Lower Mainland (UWLM), you can help!

Simply donate your new or semi-used, unregistered Compass Cards into one of our donation kiosks located around Vancouver. There are currently five donation kiosks for customers to donate their unregistered Compass Cards:

Canada Line kiosks

  1. Waterfront Station
  2. Vancouver City Centre
  3. Broadway–City Hall

Expo Line kiosks

  1. Granville Station (Dunsmuir exit)
  2. Compass Customer Service Centre (Stadium–Chinatown Station)

We hope to install more donation kiosks in the coming months at key locations around Metro Vancouver where customers are likely to tap in to their generosity and support this program and the United Way.

Transit plays an important role in helping people live full successful lives, whether it’s going to work,  job interviews, healthcare appointments or other activities that enrich their lives.

“Some of the region’s most vulnerable populations are reliant on both United Way funded programs and services – and on TransLink,” said Cathy McLay, CFO and EVP, Finance and Corporate Services, TransLink. “I am extremely proud of this new initiative and the ongoing commitment employees across the TransLink enterprise display to our United Way campaigns each year.”

To donate a Compass Card, simply deposit the unregistered Compass Card into your nearest donation kiosk. You can unregister your existing Compass Card by calling Compass Customer Service at 604-398-2042 or by visiting the Compass Customer Walk in Centre. Both the deposit and balance of unregistered Compass Cards will be converted to Compass Tickets for distribution by UWLM to selected agencies working directly with those in need.

Author: Sarah Kertcher

Compass Stored Value Minimum Load Drops to $5!

You’ve asked, and we’ve listened!

We’re happy to announce that we have lowered the minimum Stored Value load amount for Adult Compass Cards at Compass Vending Machines (CVM)! Customers can now load Adult Compass Cards at a CVM and select a minimum Stored Value of $5! This change was based on feedback received from you, our customers, requesting a lower minimum Stored Value than the original $10.

This change applies only to Stored Value at a Compass Vending Machine. When loading Stored Value online, customers can choose from a number of set options starting at $10, or can choose to “pay balance” to bring a negative balance back up to zero. Minimum Stored Value load amount for Concession Compass Cards remains at $5.

For customers wishing to load an amount outside of the set CVM, online or phone parameters, a Compass Customer Service staff member at our walk in centre located at Stadium–Chinatown Station can help. For added convenience, customers add AutoLoad to their Compass Card directly from their bank accounts to automatically renew monthly passes or to top-up Stored Value using this form.

Author: Sarah Kertcher

Santa is ready to tap his way across the region – just in case!

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Don’t make Santa’s naughty list – Be sure to tap in and out at all Compass gates!

We all know the Santa flies around the world on Christmas Eve in his sleigh with some help from Dasher, Dancer and the rest of the reindeer crew.

But what happens if the sleigh malfunctions or the reindeer catch a cold and can’t fly?

How ever will Santa get around Metro Vancouver?!?

Well, we’ve got you covered, Nick!

Peter Fassbender, Minister of Community, Sport and Cultural Development and Minister Responsible for TransLink issued the following statement:

“I am pleased to report that I have spoken with Santa who confirmed that his Compass Card is loaded and ready to use on Christmas Eve.

“Santa informed me that in the event of an unfortunate sleigh malfunction, or in case Rudolph or any of the other reindeer need a quick rest during present-delivery duties, he will be depending on TransLink’s convenient public transit network to efficiently deliver presents to children across Metro Vancouver.

“Compass Cards facilitate travel on the region’s buses, SkyTrains and SeaBuses as well as the West Coast Express, which is why it is on Santa’s list of “recommended” stocking stuffers. The cards are already popular with Metro Vancouver residents – over one million Compass Cards are in active use by more than one in three people in TransLink’s service area.

“I also had the pleasure of speaking with Mrs. Claus who told me that while Santa and his elves have been hard at work this past month making lists and checking them twice, she did hear about the historic opening of the Evergreen extension and has packed a SkyTrain map alongside Santa’s Compass Card to ensure that he can easily navigate the longest, fully automated rapid transit system in the world.

“Both Santa and Mrs. Claus wish Metro Vancouver transit users a safe and Merry Christmas and look forward to seeing them on transit in the New Year!”

Author: Adrienne Coling