March is Fraud Prevention Month and before the month comes to a close, we’re giving you a friendly reminder to register your Compass Card!
One of the added benefits of the Compass system is that it’s far safer and more secure than our old paper fare media.
Did you know?!
When you register your Compass Card online at compasscard.ca, you can to take advantage of AutoLoad, valuable record keeping information such as trip and purchase information and Balance Protection.
With Balance Protection, users can report their Compass Cards lost or stolen and any passes or Stored Value will be transferred to a new Compass Card. Additionally, a found registered Compass Card can easily be returned to it’s owner.
750,000 of our 1.1 million Compass Cards are currently registered and we’d love to see that number grow!
Simply donate your new or semi-used, unregistered Compass Cards into one of our donation kiosks located around Vancouver. There are currently five donation kiosks for customers to donate their unregistered Compass Cards:
Canada Line kiosks
Vancouver City Centre
Expo Line kiosks
Granville Station (Dunsmuir exit)
Compass Customer Service Centre (Stadium–Chinatown Station)
We hope to install more donation kiosks in the coming months at key locations around Metro Vancouver where customers are likely to tap in to their generosity and support this program and the United Way.
Transit plays an important role in helping people live full successful lives, whether it’s going to work, job interviews, healthcare appointments or other activities that enrich their lives.
“Some of the region’s most vulnerable populations are reliant on both United Way funded programs and services – and on TransLink,” said Cathy McLay, CFO and EVP, Finance and Corporate Services, TransLink. “I am extremely proud of this new initiative and the ongoing commitment employees across the TransLink enterprise display to our United Way campaigns each year.”
To donate a Compass Card, simply deposit the unregistered Compass Card into your nearest donation kiosk. You can unregister your existing Compass Card by calling Compass Customer Service at 604-398-2042 or by visiting the Compass Customer Walk in Centre. Both the deposit and balance of unregistered Compass Cards will be converted to Compass Tickets for distribution by UWLM to selected agencies working directly with those in need.
We’re happy to announce that we have lowered the minimum Stored Value load amount for Adult Compass Cards at Compass Vending Machines (CVM)! Customers can now load Adult Compass Cards at a CVM and select a minimum Stored Value of $5! This change was based on feedback received from you, our customers, requesting a lower minimum Stored Value than the original $10.
This change applies only to Stored Value at a Compass Vending Machine. When loading Stored Value online, customers can choose from a number of set options starting at $10, or can choose to “pay balance” to bring a negative balance back up to zero. Minimum Stored Value load amount for Concession Compass Cards remains at $5.
For customers wishing to load an amount outside of the set CVM, online or phone parameters, a Compass Customer Service staff member at our walk in centre located at Stadium–Chinatown Station can help. For added convenience, customers add AutoLoad to their Compass Card directly from their bank accounts to automatically renew monthly passes or to top-up Stored Value using this form.
Don’t make Santa’s naughty list – Be sure to tap in and out at all Compass gates!
We all know the Santa flies around the world on Christmas Eve in his sleigh with some help from Dasher, Dancer and the rest of the reindeer crew.
But what happens if the sleigh malfunctions or the reindeer catch a cold and can’t fly?
How ever will Santa get around Metro Vancouver?!?
Well, we’ve got you covered, Nick!
Peter Fassbender, Minister of Community, Sport and Cultural Development and Minister Responsible for TransLink issued the following statement:
“I am pleased to report that I have spoken with Santa who confirmed that his Compass Card is loaded and ready to use on Christmas Eve.
“Santa informed me that in the event of an unfortunate sleigh malfunction, or in case Rudolph or any of the other reindeer need a quick rest during present-delivery duties, he will be depending on TransLink’s convenient public transit network to efficiently deliver presents to children across Metro Vancouver.
“Compass Cards facilitate travel on the region’s buses, SkyTrains and SeaBuses as well as the West Coast Express, which is why it is on Santa’s list of “recommended” stocking stuffers. The cards are already popular with Metro Vancouver residents – over one million Compass Cards are in active use by more than one in three people in TransLink’s service area.
“I also had the pleasure of speaking with Mrs. Claus who told me that while Santa and his elves have been hard at work this past month making lists and checking them twice, she did hear about the historic opening of the Evergreen extension and has packed a SkyTrain map alongside Santa’s Compass Card to ensure that he can easily navigate the longest, fully automated rapid transit system in the world.
“Both Santa and Mrs. Claus wish Metro Vancouver transit users a safe and Merry Christmas and look forward to seeing them on transit in the New Year!”