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Posts tagged: Ridership

Record growth continues as ridership numbers follow trend

2017 is proving to be a record year for ridership in Metro Vancouver with over 306 million boardings system-wide. Our latest Compass data is in and it shows ridership numbers higher than ever before proving locals and visitors alike are choosing public transit as their mode of transportation. As of the end of September, 2017, monthly Boardings and Journeys are up +5.2% and +5.4% year-over-year, respectively. Average Weekday Boardings are up +6.9% and Average Weekday Journeys are up +7.0% year-over-year.

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Ridership is on the rise: Q1 2017 reports continued growth

Q1 2017 Infographic

The annual trend of breaking ridership records continues through the first quarter of 2017. A 5.6% increase in individual Boardings, and a 5.1% increase in Journeys (number of start-to-finish trips taken on transit) shows transit ridership growing significantly compared to the same period last year.

Contributing to the growth is an increase in the number of average weekday Boardings for all modes with the exception of West Coast Express which saw a slight decrease.

  • Expo/Millennium Line – up 13.8%
  • Canada Line – up 7%
  • Bus – up 4.6%
  • SeaBus – up 3.6%
  • West Coast Express – down 5.8%

Explanation of growth

Various key factors play a role in ridership growth. We have identified some of the biggest players:

Transit Service Hours – Overall increased service hours in 2017 including the implementation of the Evergreen Extension.

Number of working days – There were 2 more working days in Q1 of 2017 over the previous year.

Weather – Metro Vancouver saw unseasonably cold and snowy conditions this winter. While the impact of weather on transit is not clear, data shows that commuters often substitute modes from walking/cycling to transit/driving during inclement weather.

Fuel Prices – Fuel prices in Q1 of 2017 averaged 15% higher than during the same time last year, and is a likely cause for commuters to park their vehicles and hop on transit.

Transit Fare Prices – With no change in transit fares over the past year, transit remains an attractive option.

Economic Growth & Activities – Various economic factors have contributed to growing ridership such as highest new housing starts, increased tourism, increased retail sales, and increased population and employment.

For more information check out our Accountability Centre.

Author: Sarah Kertcher

TransLink on the Move: Looking back on record ridership

TransLink on the Move Ridership

For TransLink on the Move this week, our five week series where we look at some of the many highlights from our 2016 Annual Report, we’re taking a look back on ridership from 2016 where we logged 384.83 million boardings! Our highest ever!

Last year saw an increase of 4.5% over 2015’s ridership levels, and we have YOU, our riders to thank for that! Thank you for helping us build and maintain momentum. We are proud of the work we do, and strive to continue improving with a commitment to focus on what matters to our customers.

Snapshot

In 2016, we launched our new Accountability Centre, a one-stop-shop in tracking performance of our regional transportation system, as well as customer satisfaction to ensure we’re meeting our goals and satisfying customer needs.

Want to know more about highlights to the transit system in 2016?
Stay tuned to the blog for a new feature every week!

Author: Sarah Kertcher

Evergreen Extension off to a strong start!

Mark I on the Evergreen
The Evergreen Extension to the Millennium Line leading out to Port Moody has been in operation since December 2, 2016.

This extension has meant a faster and more direct route for thousands of riders a day plus better connections for West Coast Express riders.

We are extremely happy to report that after only three months of service, the Evergreen Extension is attracting 30,000 daily boardings!

DID YOU KNOW??
In January 2017, more than 60 per cent of all weekend transit journeys
in the Tri-Cities were on the Evergreen Extension!

Because most of the growth and development in Tri-Cities today is happening near SkyTrain stations, transit becomes a key factor for new residents deciding where they live and work.

In the coming months and years, we anticipate many new residents, as well as bus and car users, will begin to take SkyTrain as they see the benefits of commuting by an interconnected rapid transit service.

Statistics from the first two months:

  • Approximately 30,000 trips were taken on an average weekday in January on Evergreen Extension.
    • By comparison, the 97 B-Line, which largely covered the same route before it was discontinued, had only 10,000 boardings per weekday.
  • 150,000 people tried the Evergreen extension during first eight weeks of operation, the equivalent of every resident of Coquitlam trying the line once.
  • 46% of weekday transit boardings in the Tri Cities happen on the Evergreen Extension, while that number jumps to 60% on weekends.
  • 20% of Evergreen extension trips start and end within the Tri Cities.

For more information, you can see more information on the Evergreen ridership here.

Do you travel on the Evergreen Extension?
Check out our latest Evergreen Explorer blog about grabbing a cup of joe on your commute!

Author: Adrienne Coling

Introducing our brand new Accountability Centre!

Snapshot
Ridership in 2016 was at an all time high. TransLink’s service area covers more than 1,800 square kilometres. That means that over 90% of the region’s population either lives or works within walking distance of transit.

Do you like numbers and facts like that? Well then, I’d like to introduce you to the TransLink Accountability Centre.

This is your one-stop-shop for the TransLink “big” picture as we focus on a system that is customer-focused as well as being financially and environmentally sustainable.

Here’s what you’ll find in the Accountability Centre (translink.ca/accountabilitycentre):

  • Regional Snapshot – what we do and where we go, including cycling infrastructure and the Major Road Network.
  • Performance Dashboard – performance indicators in six categories; Ridership, Customer Satisfaction, Safety and Security, Service Quality, Efficiency, Environment.
  • Transparency – links to our corporate reports, meetings and Freedom of Information requests.

Our mandate is to get you where you need to go in a safe and efficient manner on buses and by rail and sea. We also know the importance of monitoring our services and examine how we can strive to be better delivering our service and more transparent to our riders.

This is version 1.0 of the centre and we’ll be improving as we go.

So, how can we make it better? What numbers and other items would you like to see?

Leave a comment and let us know because we want to make it as good as we can for you, our customers!

Author: Adrienne Coling