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Posts tagged: Safety

Five tips and tricks to staying safe on the SkyTrain!

One of our top priorities is to make sure you get to and from your destination safely! Watch the video above to learn all of the best ways to stay safe while using the SkyTrain.

Here are our top five tips and tricks to a smooth journey:

Slow and steady

Don’t run for the train. Trains come quite frequently and there will be another one along in just a few minutes!

On the platform

Always stand behind the yellow line on platforms and wait at the Designated Waiting Areas as they are designed to provide added safety and security. Safety features you can find at Designated Waiting Areas are: enhanced lighting, a red emergency telephone that will connect you directly to the SkyTrain Control Centre, a bench and they are monitored by closed-circuit television.

Hold on!

SkyTrains are moving vehicles!  Make sure you hold on to a yellow marked handrail or bar to keep yourself steady.

Know where to find help

In the case of an emergency, you can contact the SkyTrain Control Centre by pressing on the silent passenger alarm. This is a yellow strip located on every window on board the SkyTrain. Triggering this alarm means that help will be on board as soon as possible. You can also use the on board speakerphone that is located on each car near the doors. By pressing the red button you can speak directly to SkyTrain control operators.

FYI: when in doubt, don`t be scared to ask a SkyTrain attendant for help!

Stay onboard!

Trains will stop between stations if something falls onto the track so make sure to stay on board the train and do not exit between stations. The safest place to be in the case of a stoppage is on the train!

Take a look here for more information on the cool safety features that you can find on board the SkyTrain!

Author: Christina Jakopin

Safety barriers are coming to CMBC buses

For TransLink, safety is a top priority for all people travelling on transit, including our bus operators.

Assaults on operators are unacceptable and can put the lives of our riders at risk.

After a two-year process of piloting various barrier designs, assessing effectiveness, collecting user feedback and modifying designs, we are now ready to equip our buses with bus safety barriers.

Safety barriers allow operators to do their job, getting you where you need to go efficiently and safely, while maintaining driving sightlines, communicating with riders and protecting themselves against attacks.

Other tools CMBC currently utilizes to keep staff safe include security cameras, GPS radio system, emergency button, Transit Security, Transit Police, Violent Incident Prevention training and campaigns like “Don’t touch the operator.”

Bus barriers by the numbers:

  • All future orders of new 40′ and 60′ buses will come with safety barrier already installed. Buses will start arriving by early 2018.
  • 208 air-conditioned New Flyer Excelsior buses will be retrofitted with safety barriers.
  • Six trolley buses will be retrofitted as part of the expanded pilot program.
  • Retrofit of 214 buses will be underway by the end of 2017 and completed within two years.
  • Within 10 years, about 75 per cent of the fleet will have safety barriers installed.

Design features:

  • Sliding front portion allows easy customer communication and controls glare.
  • Fixed solid portion means barrier prevents attacks from behind—even when the sliding portion is open.
  • Offers protection from assaults including jumping assailants, thrown objects, climbing over and spitting.

What does this mean for riders?

Nothing changes! The bus barriers don’t affect your commute at all.

You will still be able to talk to and communicate with your favourite bus operator!

Want to know more? Check out the backgrounder!

Have you spotted one of these new bus barriers on your route?
Tweet us @TransLink and let us know what you think!

Author: Adrienne Coling