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Watch for TransLink COO Doug Kelsey out on the system on Wed, Mar 2, 2011

[1]

Doug Kelsey, TransLink's chief operating officer, out helping customers during the Olympic period!

This Wednesday, March 2, 2011, look out for Doug Kelsey, TransLink’s chief operating officer, out riding the system!

It’s a little project we’re trying out for the first time: sending our executives out on the system to talk to customers, ask for feedback, and answer questions.

Doug will be starting out at Waterfront at 9:30 a.m., then roaming the system a bit for about two hours (he’s planning jaunts onto buses, the 99 B-Line, and SkyTrain). You’re invited to submit your questions in advance via the blog here!

On the day of Doug’s ride, you can follow his progress via our Twitter feed [2]: Erin McConnell, our manager of corporate communications, will be tweeting periodically from the TransLink account to keep everyone posted on his travels. At that time, you can also send in questions on the go through our TransLink Twitter feed. And of course, if you send any through the blog, I’ll pass them forward.

After Doug’s ride on the system, I’ll have a wrap-up interview here on the blog, so you can find out more about what he’s heard from customers and what he plans to do next.

And as always, feel free to offer your feedback on this initiative as it unfolds. We want to hear your thoughts on this project and how it’s working or not working for you!

Edit, Friday March 4, 2011: Doug’s Q&A after his ride has now been posted [3]!