In case you’re interested: TransLink’s Twitter service pilot has been featured in a HootSuite case study  today!
HootSuite  is a social media dashboard tool that we use to manage our Twitter account, and it has been invaluable in keeping our workflow smooth. Bonus: HootSuite is based in Vancouver, too!
So if you want to peek behind the scenes a bit, please do check out the case study over at their blog . I think they’ve done a great overview of TransLink’s Twitter work and how HootSuite helps us out!