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Days #5-8 of Compass Beta Testing

Compass_Beta_Test_Blog_Banner_Sep_2013 [1]

Some statistics so far:

  • Number of Compass Cards in use: 8,144
  • Total number of taps (as of September 16): 234,343
  • Number of routes used: 220
  • Number of buses used: 1,465
Compass vending machine [2]

Pamela testing a new Compass Vending Machine!

Yesterday, I was back at Templeton Station to do some small group tests of the Compass system. The testers who volunteered to meet us there were able to try out the Compass Vending Machines and the fare gates.

We got valuable feedback from them and are looking forward to more upcoming similar small tests (watch your email to see if you’ve been randomly selected to receive an invite).

A few of us also spent some time looping through the fare gates to test how they would work with lots of people going through quickly. As designed, the gates simply stayed open during taps—you don’t need to wait for the gate to close behind the person in front of you, you simply tap in and walk through.

Wondering what would happen if you tap in and then pass your card back to the person behind you so she can go through too? We tested that, and sure enough, we got a message saying that the card was already tapped.

And while it’s possible someone could simply follow you in without tapping, just like now, that person would be considered to be on the system without valid fare and subject to a fine.

Did you know?  The Compass Card will replace over 150 types of fare passes currently in use!

Beta tester feedback: We’ve had thousands of comments sent to us through the Beta Tester feedback website! While we can’t respond to all of them, we are reading through them and are already investigating some of the things you’ve been telling us about.

One of the things some of you have told us: you’re not big fans of the screen colours. In some light, the screens can be hard to read. This is great feedback and our team is already looking into other options.