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TransLink accepts all 20 recommendations in McNeil report on SkyTrain service

TransLink accepts all 20 recommendations in McNeil report on SkyTrain service [1]

TransLink accepts all 20 recommendations in McNeil report on SkyTrain service

TransLink is accepting and acting on all 20 recommendations made by independent reviewer Gary McNeil into SkyTrain.

» Read Gary McNeil’s full report and recommendations [2]

Mr. McNeil estimates that all the recommendations will cost approximately $71 million to implement. This includes equipment and technology upgrades, and customer service improvements.

We have already moved ahead with some of this work. We acted immediately following July’s unprecedented service disruptions [3] by improving the way we prevent, prepare for, and respond to service disruptions. Funds to complete the initiatives will be budgeted over the next five years.

The service disruptions in July were unacceptable to customers and unacceptable to us.  We are committing to better service on SkyTrain and with this review, we now have a clear plan of action for improving our customers’ experience with this vital regional service.

Some of the recommendations include:

These initiatives will aim to:

Have a question about the report? Let us know in the comments section below!

Author: Allen Tung