Taking the SkyTrain this week? You’ll see SkyTrain staff sporting a new look. Starting today, SkyTrain Attendants, Supervisors and Duty Managers on the Expo and Millennium lines are wearing new, high-visibility vests!
These vests will help ensure our customers can immediately identify front-line SkyTrain staff if they require assistance or help during an emergency.
Making our front-line staff more visible was one of the recommendations in the independent review of SkyTrain service.
“It is also important that staff in the field be quickly recognized as SkyTrain employees even when there is normal operating service. All front-line staff should wear high visibility vests over their clothing. This will make them easily recognizable in times of minor or major crisis.”
Sky Train Attendants’ vests are a yellow/royal blue combination and made of Gore-Tex. They’re light and versatile, and most importantly, help them stand out amidst a sea of commuters. They say, “SkyTrain Customer Service” across the back and over the chest pocket.
Of note, Canada Line Attendants already have uniforms that are compliant with the independent review.
Gary McNeil presented TransLink with an independent review  of the SkyTrain service disruptions that occurred in July, 2014. His recommendations addressed improvements in operations, maintenance and customer service delivery.
We accepted all 20 of his recommendations and many have already been implemented. The rest will be put in action over the course of the next few years.
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