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Full Compass fare gate closures begin April 4, 2016

All gates closed is coming soon! [1]

All gates closed is coming soon!

Today, 675,000 Compass Cards are in active use, with an average of 1.2 million taps on an average week day!

After months of testing and planning [2], we are prepared for this next step in rolling out Compass.

Starting April 4, 2016 we will begin closing remaining open fare gates.

By April 8, all gates at SeaBus and SkyTrain (which includes Canada Line) stations will be fully closed and customers will need a Compass Card or Compass Ticket to pass through fare gates and travel on SkyTrain and SeaBus.

[3]

Gate closure demonstration at Commercial-Broadway Station today.

During the week of April 4, extra staff will be out on the system to help customers with the transition.

UPDATE: We will have staff at fare gates at all SkyTrain and SeaBus stations to assist these customers. When staff cannot be at stations, one accessible fare gate will remain open so these customers can continue to travel independently. During the period following the closure of fare gates, we will directly engage with these individual customers on the system to better understand their diverse needs.

In March, leading up to the full gate closure, we will continue to test all gates closed at different stations across the system.

**NOTE** During the closure demonstrations, staff will be at the fare gates to assist customers. Bus tickets will not be exchanged, but staff will be on hand to assist them entering the system.

Reminder!

After the full fare gate closure, FareSavers and bus transfers will continue to be valid fare on buses, but customers wishing to transfer to SkyTrain or SeaBus must switch to Compass (card or ticket).

We encourage customers to get ready and switch to Compass before April 4.

With Compass, customers can travel and seamlessly transfer across the TransLink network with a single Compass card/ticket while enjoying benefits like AutoLoad and balance protection.

Compass by the numbers:

  • More than 675,000 customers now have a Compass Card.
  • Approximately 300,000 Compass Cards are tapped on an average weekday.
  • 300,000 (45 per cent) of Compass Cards are registered.
  • 70,000 Compass customers are using AutoLoad to renew Monthly Passes or top up Stored Value.
  • Use of FareSavers is down by 80 per cent.

For more information, head to translink.ca/compasscard [4].
To order a Compass Card online or register you card, visit CompassCard.ca [5].
For a convenient, one-stop source for customer questions and answers, visit AskCompass.ca [6].

You can view the official press release here [7].

Author: Adrienne Coling