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Take the SkyTrain survey, April 24–May 21, 2017

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BCRTC (SkyTrain) has joined the Nova benchmarking group [2] that is operated by the Imperial College in London [3].

This group is sister to the benchmarking bus group (IBBG) of which CMBC is a member. The purpose of these groups is to share experiences, compare performance, identify best practices and learn from one another in order to improve performance.

Much like the IBBG survey [4], this survey looks at overall customer satisfaction, service quality, performance and more!

Members of the Nova benchmarking group:

Your feedback is very important and this is a perfect opportunity to weigh in on the SkyTrain service.

The survey will be available from April 24 until May 21, 2017.


Author: Adrienne Coling