Riding on the success of a 2015 pilot project , Transit Security’s Bike Patrol officers are back for a third season, acting as an important resource for Transit Operators, passengers and the public.
This year, the very visible Bike Patrol is once again based in downtown Vancouver with additional coverage expanding four out of every eight days to Scott Road, Surrey Central and Newton exchange.
- Starting today, from May to September, officers will work various shifts between 11:00 a.m. and 9:30 p.m.
- A total of seven participants are CAN-bike certified , which includes backup relief
- Bike Patrol will run rain or shine
This year’s team of seven trained General Security Patrol employees will work throughout downtown Vancouver and Surrey. It will be the first time that Transit Security Bike Patrol and Transit Police Neighbourhood Police Officers will be partnering in the Surrey area.
Security members receive a four-day bike-specific course to be CAN-bike certified, in addition to basic and advanced security training, and first-aid training. The training was designed for front-line security staff and was a combination of in-class and practical cycling training provided by Transit Police.
Putting our customers first
As always, our customers are important to us, and being on a bike allows Transit Security more opportunities to have meaningful, positive interactions with employees and the public. Having a more mobile security team also means they can easily travel on transit and can go places that are hard to access by vehicle. This means Transit Security can work more closely with the 42 bus routes that travel through the downtown core—boarding an average of more than 100 buses per day—attend to SeaBus and be proactive in security activities.
During the busy summer tourist season, Bike Patrol officers will also be an additional resource downtown to answer customer questions, and act as CMBC ambassadors. In-vehicle Transit Security officers will also be available, if required.
Please support our bike-riding, yellow-uniformed Transit Security officers with a friendly wave or hello when you see them. You’ll be happy you did.
Author: Adrienne Coling