- The Buzzer blog - https://buzzer.translink.ca -

Live chat pilot is live!

Building on the momentum of an improved Transit Alerts page [1], we’re piloting a new feature on desktop and mobile versions of our website allowing customers to live chat with our Customer Information team.

Have a question about trip planning? Looking for information about transit services? Just have a general inquiry that you’d like answered? Live Chat is one more way you can connect with us to get the assistance you need.

Live Chat’s hours: Starting November 5, 2018 Live Chat hours will be 8:30 a.m to 5:30 p.m. Update: Starting December 3, 2018, Live Chat hours are 6:30 a.m. to 6:30 p.m. If there’s interest, we’ll consider expanding the hours in the future.

Customer Information staff will continue to be available on Twitter [2] and by phone at 604.953.3333 from 5:30 a.m. to 12:30 a.m. Monday to Friday and 6:30 a.m. to 11:30 p.m. on Saturday and Sunday.

How it works

Visit translink.ca [3] or tripplanning.translink.ca [4], and look for the link in the lower right corner of your screen for Live Chat.

Click the link, enter your details, and you’ll be chatting with a Customer Information representative in no time!

Live Chat