Building on the momentum of an improved Transit Alerts page , we’re piloting a new feature on desktop and mobile versions of our website allowing customers to live chat with our Customer Information team.
Have a question about trip planning? Looking for information about transit services? Just have a general inquiry that you’d like answered? Live Chat is one more way you can connect with us to get the assistance you need.
Live Chat’s hours: Starting November 5, 2018 Live Chat hours will be 8:30 a.m to 5:30 p.m. Update: Starting December 3, 2018, Live Chat hours are 6:30 a.m. to 6:30 p.m. If there’s interest, we’ll consider expanding the hours in the future.
Customer Information staff will continue to be available on Twitter  and by phone at 604.953.3333 from 5:30 a.m. to 12:30 a.m. Monday to Friday and 6:30 a.m. to 11:30 p.m. on Saturday and Sunday.
How it works
Click the link, enter your details, and you’ll be chatting with a Customer Information representative in no time!