- The Buzzer blog - https://buzzer.translink.ca -

Delivering essential banking services

Since the outbreak of the pandemic, our lifestyles have drastically changed, as we found new ways to readjust to the new reality. We attend birthdays, family reunions and work meetings with a click of the video call button. Store pickups and home deliveries have become a new norm for shopping for household necessities.

Essential workers, who are behind all the services and infrastructures, play a crucial role in our communities, enabling us to carry on with our daily lives. Sandy Yang is one of them. She works at the local branch of a bank based in Richmond and ensures that day-to-day banking activities of her customers happen without major interruptions.

Sandy is new to Vancouver. In fact, she has moved to Canada from Taiwan in December and started her job just a few weeks before the global pandemic was announced. When asked about her impression of the last few weeks, she said “I just got to Canada, so I haven’t been around long enough to compare. But it’s unusual to see how everything is closed and everyone is staying at home during the pandemic.”

For Sandy, her work duties as a bank accountant require her to be physically present in the office. “Even though most of our services are carried out online, we have security measures in place, so we need to be at work to access all the information and make sure that our customers are served,” she explained.

Sandy works three days a week in the office with her supervisor. She doesn’t hold a driver license in Canada and has been commuting by public transport. These days she uses West Coast Express and SkyTrain to get to her work .

Social life is something Sandy misses the most about her life before the pandemic. She told us that catching up with all her friends will be the very first thing she’ll do when restrictions will be lifted. She would also like to see her family, who are now living in Taiwan.

Sandy shared a note of appreciation to everyone working on the front line:

“Thank you to all the front-line workers for being there and fighting for us. I have a friend who is currently working at the St Paul Hospital. We all know it’s very intense to work under this circumstance but again thank you!”

Public transit is an essential service, and we know +75 000 people are still reliant on transit, including frontline workers. Sandy’s story is another in our series about the people who are keeping our region operating during this unprecedented time. We at TransLink applaud all that frontline and essential workers are doing, and we’re working hard to get them to their important work – Together all the way.

Do you have a story like Sandy’s or know someone doing good these days? If so, we’d love to hear from you via our social channels or email [1]. Together we can get through the challenges that COVID-19 has brought. Telling stories of the effects on each other’s lives can help.