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Testing all gates closed at more SkyTrain stations

Gates closed testing at Sapperton Station

All gates closed testing continues at Sapperton Station today

We are moving forward with full gate closure testing at many more stations over the next few weeks!

Reports from tests so far have been great with riders using Compass fare products and others being exposed to it and learning how to use Compass tickets.

Like our previous tests, we will have SkyTrain Attendants, Customer Service Attendants and supervisors on both sides of the fare gates to make sure everyone is able to get through. If you show up to the fare gates using old fare media (FareSavers or bus tickets), staff will replace it with a Compass Ticket.

Have you been through fare gates that are all closed yet? Questions about testing the gates? Comment below!

Author: Adrienne Coling

Testing all gates closed at Sperling-Burnaby Lake Station today

All gates closed at Sperling today!

All gates closed at Sperling today!

Another day, another all gates closed test. Yesterday we were testing having all fare gates closed at Edmonds Station. Today is Sperling-Burnaby Lake Station’s turn.

Like yesterday, we’re testing out having all the gates closed at one station. Reports from the Edmonds test were great with many people using Compass fare products and others being exposed to it and learning how to use Compass tickets.

We will have SkyTrain Attendants, Customer Service Attendants and supervisors on both sides of the fare gates to make sure everyone is able to get through. If you show up to the fare gates using old fare media (FareSavers or bus tickets), staff will replace it with a Compass Ticket.

As noted previously, we’re planning more tests like today’s in the near future. We’ll keep you posted of those on the blog!

UPDATE: We’ll be testing all gates closed at Nanaimo Station tomorrow!

Have you been through fare gates that are all closed yet? If so, let us know your thoughts.

Testing all gates closed at Edmonds Station today

All is going well will all gates closed today!

All is going well with all gates closed today!

As we move along with phasing in the Compass Card system, we’re constantly testing all aspects of the cards, fare gates and readers. Today, we’re testing having all the fare gates closed at Edmonds Station. No worries – it’s just a one-day test! We will have SkyTrain Attendants, Customer Service Attendants and supervisors on both sides of the fare gates to make sure everyone is able to get through. If you show up to the fare gates using old fare media (FareSavers or bus tickets), staff will replace it with a Compass Ticket.

Besides seeing how closing all fare gates goes in general, part of the test is to track the amount of old media being exchanged for Compass products. We will use the information to develop additional plans and schedules to use when implementing full station gate closures throughout the system.

Since November of last year all stations have had a least one Compass fare gate closed to both incentivize using Compass and to allow for both fare media to be used on the SkyTrain system. After all, a closed fare gate is the best reminder to tap in and tap out.

As we move closer to full gate closures on the system you may see more tests like today’s. But don’t worry. We’ll give you all fair warning and will have staff on hand, like we are today, to make sure the transition goes smoothly.

 

New fare gates are coming to Granville Station’s Dunsmuir Street entrance

Granville Station’s Dunsmuir Street entrance and elevator will be closed from the end of service on Thursday, March 29 and will reopen for the start of service on Tuesday, April 3 so crews can add two new fare gates to the station. (Photo: GoToVan/Flickr)

More than 40,000 customers use Granville Station every day, making it one of our busiest stations on the system!

That’s why we’ll be adding two additional fare gates to the Dunsmuir Street entrance to ensure it continues to meet the needs of our growing ridership.

The Dunsmuir Street entrance will close and there will be no elevator service at the station from the end of service on Thursday, March 29 until the start of service on Tuesday, April 3 so crews can install the new fare gates.

During the closure, customers can access the station through both the Granville Street and Seymour Street entrances. Expo Line customers requiring the use of an elevator will need to go to Stadium–Chinatown Station or Burrard Station. SkyTrain Attendants will be present at Granville Station to assist customers during the work.

We recognize that this is an impact to our customers and we thank everyone for their patience while we improve capacity at Granville Station.

Passengers are encouraged to visit translink.ca/alerts for the latest updates.

Fare gates are closing today!

Group photo

Keep an eye out for these friendly people helping out riders with Compass this week

“On with the show, this is it!”

The big day has arrived and all of the Compass fare gates are closing!

Top 5 - Compass

Compass tips for riders

Starting today, April 4, you’ll see closures starting on the Millennium and Canada Line, then the Expo Line stations throughout the week.

By April 8, all gates at SeaBus and SkyTrain (which includes Canada Line) stations will be fully closed and customers will need a Compass Card or Compass Ticket to pass through fare gates and travel on SkyTrain and SeaBus.

There will be extra staff on hand at fare gate entrances to help customers during this week.

The social media team, along with our communications department colleagues, will be decked out in our finest Compass blue gear at stations across the region to help riders make this adjustment.

Remember! With Compass, customers can travel and seamlessly transfer across the TransLink network with a single Compass card/ticket while enjoying benefits like AutoLoad and balance protection.

For more information, head to translink.ca/compasscard.
To order a Compass Card online or register you card, visit CompassCard.ca.
For a convenient, one-stop source for customer questions and answers,
visit AskCompass.ca.

Author: Adrienne Coling

More Compass fare gates closing at SkyTrain stations this weekend!

2015-09-29 Singe-Gate-Closed-640x498

You’ll be able to try our more gates starting this weekend!

As we mentioned in our last Compass post, over the next two weekends, we’re closing additional fare gates at SkyTrain stations across the Millennium and Expo Lines.

For start of service on November 21 and 28, you may find more closed gates at your station.

This is BIG news because after the work is completed on the 28th, there will be about 50% of all fare gates on SkyTrain closed!

What do we mean by closed? I’ll tell you!

It means that the gate paddles will be set in the closed position and when tapped with a Compass Card or Compass Ticket, the gate will open allowing you to pass through.

By December, 98 out of the 197 gates will be closed on the Expo Line and 30 out of 74 gates will be closed on the Millennium Line.

An accessible gate will remain open at all stations until Compass is completely rolled out to everyone.

Bonus! More closed gates are a great reminder to tap in and out on rail and SeaBus.

So, get out there and start tap, tap, tapping!

Check out all the ways you can learn more about Compass and get tapping!
Order cards: compasscard.ca or 604.398.2042 or toll-free at 1-888-207-4055
View our Compass 101 video playlist: youtube.com/translink
Have questions? Ask away at askcompass.ca!

Author: Adrienne Coling

TransLink on the Move: Compass points the way

TransLink on the Move Fare gates

TransLink on the Move is back again with more info unpacked from the 2016 Annual Report. It’s amazing the changes a year can bring! Today, May 8th marks one year and one month since the full closure of all fare gates at SeaBus and SkyTrain Stations across the system. With Compass in full operation we now have 463 fare gates closed, including the recently opened, or rather closed, permanent Compass fare gates at Metrotown Station!

In year one, Compass celebrated 1 Million active Compass Cards on the system, as well as full integration into our two secure bike parkades! One card loaded with Stored Value gets transit travel and bike parking all in one!

You asked, we listened! Earlier this year, due in part to overwhelming customer demand, we lowered the minimum Stored Value requirement on your Adult Compass Card from $10 to $5, making transit more accessible to more customers.

And that’s not all on the Compass front! Our recent partnership with United Way Lower Mainland brought five Compass Donation Kiosks to SkyTrain Stations across Vancouver giving customers the ability to donate their unregistered Compass Cards to a great cause.
Year one has been chock-full of great Compass News, and we’re excited to see where the future of Compass takes us!
Want to know more about highlights to the transit system in 2016?
Stay tuned to the blog for a new feature every week!
Author: Sarah Kertcher

TransLink 2016: A year in review

Squared
Another trip around the sun. 2016 – what a year! It’s been a busy and productive 366 (leap year) days for TransLink.

Let’s take a look back at 2016 in the world of Metro Vancouver transit!

New CEO.

In the spring, we welcomed new CEO, Kevin Desmond. Kevin came to TransLink from King County Metro Transit that serves the Seattle area.

Kevin jumped in with both feet to lead the charge of a very full and important year while emphasizing our customers’ needs, transparency and excellent service.

We’re so happy to have him at the helm!

Compass.

This word was on everyone’s lips this year!

Compass Card tap outAfter a roll out that started with Upass users then West Coast Express, the general public adopted Compass with Monthly Passes at the beginning of this year.

Then, on April 4, 2016, the fare gates closed requiring riders to tap in on buses and in and out at all gates to pay their fare.

With Compass, you can travel seamlessly across the TransLink transit network with one card! Compass also allows us to gather important data on peak periods, bus route ridership and more – helping us better plan and run the transit network.

Expo ’86.

May 2nd marked the 30th anniversary of Expo ’86 – the 1986 World Exposition on Transportation and Communication held on the north shore of False Creek.

This was North America’s largest World’s Fair and a monumental event for Vancouver that left a lasting legacy – our SkyTrain system starting with none other than the Expo Line!

SkyTrain started regular service on January 3, 1986.

100 years of the Buzzer. 

Happy birthday, Buzzer! The print Buzzer hit a major milestone anniversary of 100 years!

This free, on-transit publication began on June 2, 1916 without a name. That soon changed and it has been delivering informative, fun and interesting transit and community related tidbits to the riders of the transit system ever since.

You can pick yours up on your ride or download here.

Federal funding.

PM Justin Trudeau made some lifelong transit friends when he announced more than $900 million will be invested – by the Government of Canada, British Columbia and municipalities – in public transit projects across the province.

This important funding promise allowed the Metro Vancouver Mayors’ Council to present Phase One of the 10-Year Vision for approval. But we’ll get to that soon enough!

LTE connectivity.

Rogers and Fido customers were treated to not one but two connectivity projects allowing riders to use their mobile devices.

In July, the Dunsmuir tunnel downtown Vancouver was connected and in November, the Edmonds tunnel followed suit!

Up next? We will continue to work with Rogers to build out wireless coverage along the Evergreen Extension, Columbia Station and tunnel and in New Westminster.

#Compass1Million.

This summer we hit one million active Compass Cards.

That means that a million riders across Metro Vancouver embraced the switch to Compass and were tap, tap, tapping their way to and from school, home, work and more!

With such great news, we had to celebrate with a fun contest to thank you for using Compass!

Mark IIIs.

These beautiful new SkyTrain cars were the hit of the summer! Especially because the A/C is just oh, so cool!

Press tourThese cars rode across country – on flatbeds – to reach out region.

Each 4-car set is fully articulated (you can walk from one end of the train to the other), has more room for standing passengers, wheelchairs, bikes, strollers and riders with luggage plus, they are more environmentally efficient!

Transit riders and enthusiasts eagerly awaited the first trip on August 18th and our Mark III VIPs got a front seat for the journey!

SkyTrain Wedding.

Something old, something new, something borrowed something… transit? Hey, whatever floats your SeaBus!Congratulations Nathaly and Jeff!

Jeff and Nathaly met on Canada Line and it was their dream to get married on transit.

Enter a white (naturally) Mark II SkyTrain, a full band, wedding guests and one interloping Buzzer blog writer and you’ve got a SkyTrain wedding!

It was a distinct pleasure to document this lovely couple’s big day aboard our beloved SkyTrain at Stadium–Chinatown Station.

I Love Transit Week.

I love transit week is a time for enthusiasts of all ages can say loud and proud, “I LOVE TRANSIT!”

Poems, colouring contests, a special Buzzer, HTC opening tour, kids camp and more – we felt the transit love from riders of all ages at a variety of events.

Interested in participating in next year’s festivities? Keep your eyes peeled for rumblings on the Buzzer blog in spring!

Hamilton Transit Centre.

In one September weekend we said goodbye to North Vancouver Transit Centre and hello to the brand new HTC building in Richmond! HTC

Did you notice? If not, that’s a good thing! CMBC made the seamless transition from one TC to the other and got your buses on the road from their no locale A.S.A.P.

Hamilton Transit Centre has capacity for 300 forty-foot buses, including up to 80 community shuttle buses and 150 Compressed Natural Gas (CNG) fuelled buses.

HTC performs three functions: dispatch, fuel and wash service as well as maintenance for buses servicing the Richmond, New Westminster, Burnaby and Vancouver areas.

Pattullo.

Opened in 1937, this bridge is one of the busiest Fraser crossings in the region. So, it’s unsurprising that while we go ahead with plans to build a new bridge, this ol’ girl needs some safety upgrades in the interim.

We know the evening and weekend closures impacted a lot of drivers and we appreciate your patience as we rehabilitated the crossing to ensure its safety for all.

Repairs included:

  • milling off the asphalt surfacing from the deck
  • removing all deck concrete down to the top layer of rebar
  • repairing concrete delamination and cleaning or replacing rebar
  • repaving the deck area with a concrete overlay

Crews managed to finish early allowing for goods and people to move freely over the Pattullo Bridge once again .

CUTA.

CUTA is the Canadian Urban Transit Association and this year’s Fall Conference and Transit Show happened right here in Metro Vancouver on November 5-9.

This year’s theme was Inspiring Sustainable Change with a variety of seminars and speakers discussing today’s demands, tomorrow’s challenges and the possibilities for transit in our country and around the world.

TransLink had many speakers engaging with experts and transit enthusiasts from around the globe. Including CMBC’s Derek Stewart who spoke about the impact of climate change to transit agencies.

New Westminster upgrades.

We are upgrading SkyTrain Stations across the rapid transit network.

New Westminster was one of them. I say was because the work is done! On November 21, we officially completed and opened the overhauled station for riders to use and enjoy!

The completed upgrades at New Westminster Station include:

  • A new elevator and escalators to improve access for customers with disabilities
  • Improved lighting throughout the station
  • Glass panels to replace the mesh screens and improve station visibility from street level
  • Better integration with the surrounding community to make it easier to connect to and from the SkyTrain system
  • New public art that improves the experience of riders

10-year vision.

Our region is growing and along with that comes greater need for public transit.640x194_buzzer_blog-01

The Mayors’ Council 10-year Vision Phase One was approved by the TransLink board and council on November 23.

Along with the federal and provincial funding promised in June, municipalities will pitch in their share with TransLink for some much needed transit upgrades and projects.

Phase One improvements in 2017, 2018, and 2019 include:

  • 10% increase in bus service
  • 15% increase in HandyDART service
  • 20% increase in rail service
  • New or expanded transit services for neighbourhoods that currently have few or no transit options today
  • Safer walking and cycling routes
  • Reduced traffic congestion by fixing bottlenecks on major roads

Metro Vancouver residents will start to see added service in the new year with much more to come in the coming months and years!

Evergreen.

Sometimes, it IS easy being green! EmeansGo

On December 2, the Millennium Line Evergreen Extension opened to great excitement despite the rainy weather!

The community celebration at Coquitlam Central Station ran all day with riders eagerly awaiting the first official ride on Evergreen.

With this extension, TransLink has the longest, automated, driverless rapid transit system in the world!

Twitter Heroes.

If you’ve ever called 604-953-3333 or tweeted @TransLink, you’ve interacted with CI (Customer Information).

This crew works tirelessly to help keep riders informed on specific routes, transit timings, disruptions, detours and all things transit related!

Started in 2010 as a pilot project, to date our followers have reached over 135,000 people and CI has sent out 295,039 tweets!

A big thank you to these awesome people who keep us moving!

Well, that about wraps it up. We can’t wait for what 2017 will hold for our region and transit!

Author: Adrienne Coling

Full Compass fare gate closures begin April 4, 2016

All gates closed is coming soon!

All gates closed is coming soon!

Today, 675,000 Compass Cards are in active use, with an average of 1.2 million taps on an average week day!

After months of testing and planning, we are prepared for this next step in rolling out Compass.

Starting April 4, 2016 we will begin closing remaining open fare gates.

By April 8, all gates at SeaBus and SkyTrain (which includes Canada Line) stations will be fully closed and customers will need a Compass Card or Compass Ticket to pass through fare gates and travel on SkyTrain and SeaBus.

Gate closure demonstration at Commercial-Broadway Station today.

During the week of April 4, extra staff will be out on the system to help customers with the transition.

UPDATE: We will have staff at fare gates at all SkyTrain and SeaBus stations to assist these customers. When staff cannot be at stations, one accessible fare gate will remain open so these customers can continue to travel independently. During the period following the closure of fare gates, we will directly engage with these individual customers on the system to better understand their diverse needs.

In March, leading up to the full gate closure, we will continue to test all gates closed at different stations across the system.

**NOTE** During the closure demonstrations, staff will be at the fare gates to assist customers. Bus tickets will not be exchanged, but staff will be on hand to assist them entering the system.

Reminder!

After the full fare gate closure, FareSavers and bus transfers will continue to be valid fare on buses, but customers wishing to transfer to SkyTrain or SeaBus must switch to Compass (card or ticket).

We encourage customers to get ready and switch to Compass before April 4.

With Compass, customers can travel and seamlessly transfer across the TransLink network with a single Compass card/ticket while enjoying benefits like AutoLoad and balance protection.

Compass by the numbers:

  • More than 675,000 customers now have a Compass Card.
  • Approximately 300,000 Compass Cards are tapped on an average weekday.
  • 300,000 (45 per cent) of Compass Cards are registered.
  • 70,000 Compass customers are using AutoLoad to renew Monthly Passes or top up Stored Value.
  • Use of FareSavers is down by 80 per cent.

For more information, head to translink.ca/compasscard.
To order a Compass Card online or register you card, visit CompassCard.ca.
For a convenient, one-stop source for customer questions and answers, visit AskCompass.ca.

You can view the official press release here.

Author: Adrienne Coling

1-zone bus fares means a new look for Trip Planner!

afs_bus_anywhere_1200x628
Today is the day! All buses and HandyDART vehicles are officially operating on a one-zone fare structure.

Because of this, if you hop on TransLink’s Trip Planner today, you may notice a bit of a makeover.

Trip Planner has been adjusted to include the new one-zone bus fares.

If you are using a Compass product, you can use Stored Value on your Compass Card to get exactly the same discount as the current FareSaver tickets.

If you are viewing on your desktop computer, you will now see four fare options now instead of two.
Trip Planner The difference on mobile is fairly minimal.

The Trip Planner will show two fares: cash and Stored Trip Planner mobileValue. This is instead of the single cash fare we show now.

These prices reflect fares that are valid during the transition to the Compass system.

Please note! These prices reflect Compass and cash fares in a “fare gates closed” scenario.

This means that, until that time, your current fare MAY be different from what Trip Planner lists for you.

Single cash fare prices remain the same.

You can see this on the regular fare tables.

You can use Stored Value on your Compass Card to get the same discount as the current FareSaver tickets.

Reminder!

Currently, you can use tradition fare media (transfers, FareCards, monthly passes, etc.) to travel from the bus to SkyTrain/SeaBus without having to buy another fare.

Once all Compass fare gates are closed, tickets purchased on a bus won’t be valid for transfer to rail or SeaBus.

In the future, customers paying cash on the bus will need to purchase another fare if transferring from bus to rail or SeaBus.

This is because the traditional faremedia are magnetic strips while Compass faregates use an RFID antenna allowing you to tap your way on and off the system.

Compass customers will only pay one fare, if travelling within the 90-minute transfer window.

You can find more information at translink.ca/onezone
to help you transition to the 1-zone bus fare.

For convenient, one-stop source for customer questions and answers about the new Compass system, visit: AskCompass.ca.

 Author: Adrienne Coling

Reminder! Bus anywhere with a 1-zone fare starts October 5, 2015

decisiontree_buzzer
One zone bus fares are almost here!

As many of you have probably seen around the system, on the news, on our social channels and previously on the Buzzer blog, buses and HandyDART vehicles will be moving to a one-zone fare structure.

This will take place on Monday, October 5, 2015.

What does this mean for you?

No matter where you travel, no matter what time of day, if you’re riding the bus, it will be on a 1-zone fare!

The zones come into play for all other modes across the system.

Therefore, your fare will reflect the number of zones you travel on SkyTrain (Expo, Millennium and Canada Line), SeaBus and West Coast Express.

If you’re transferring onto another mode in the system, the 3-zone fares still apply before 6:30 p.m (except weekends and holidays which are 1-zone).

This means that an AddFare is required for your ticket. You can purchase this upgrade at any ticket vending machine (TVM) located in all SkyTrain stations.

Also starting October 5, tapping with a Compass card will become easier! transfertime_buzzer

Customers with Compass cards or tickets will tap in but will no longer have to tap out when exiting the bus.

Tap in and tap out is still required on all other modes.

SkyTrain customers will see some select gates closed at each station as a reminder to tap in and tap out.

As always, you still have 90 minutes for travel and transferring from the beginning of your journey.

You can find more information at translink.ca/onezone to help you transition to the 1-zone bus fare.

For convenient, one-stop source for customer questions and answers about the new Compass system, visit: AskCompass.ca.

Author: Adrienne Coling

PNE Fair: 5 ways to save at the PNE!

With a few precious weeks remaining of Vancouver’s summer, have you thought about how to spend the rest of those sunny days with your friends? With deep-fried goodness and pickled-flavoured cotton candy as the new food craze, make the most of the clear weather by using these ways to save at the PNE!

The PNE Fair is back this year until September 2 (closed August 26), open daily from 11 a.m. until 11 p.m. or later. These are some deals you don’t want to miss, but be sure to plan ahead because each promo day is different.

1. 2-for-1 adult admission on Fridays from TransLink and Transport 2050

You can get 2-for-1 admission for adults (14-64 years of age) and seniors (65+ years of age) with a valid TransLink Compass card and other fare products. (Please note that the 2-for-1 admission does not apply for the PNE’s children admission rates.) This offer is only valid for August 23rd and 30th. Read more »

Your transit guide for the 2018 Vancouver Pride Parade, Celebration of Light and more!

The B.C. Day long weekend is a busy one for events across Metro Vancouver, including the annual Vancouver Pride Parade and the Celebration of Light finale. Transit will get you there! Read on for the details.

Remember—plan ahead and avoid line ups at Compass Vending Machines by topping up your Compass Card or pre-purchasing your return Compass Ticket. And with Tap to Pay, you can tap your contactless Visa or Mastercard credit card or mobile wallet on Compass fare gates and readers to pay for an adult cash fare!

Saturday, August 4 – Celebration of Light

We’re adding extra service and modifying station access in downtown Vancouver to get you to-and-from the festivities smoothly.

On bus, there will be extra trips to downtown Vancouver after 6:30 p.m. and additional service after the events. In addition to the usual transit service in the area, beginning at 6 p.m. we’ll operate special buses from Burrard Station (Bay 1) to Robson St & Denman St, and Yaletown–Roundhouse Station (bus stop #50023) to Burrard St & Davie St.

SkyTrain will operate peak service throughout the evening. The SeaBus will operate every 15 minutes until midnight with the last sailing from Waterfront at 1:22 a.m.

West Coast Express will operate a special train on August 4, leaving Mission City at 7 p.m. and arriving at Waterfront Station at 8:15 p.m. The return train departs Waterfront Station at midnight, arriving back at Mission City at approximately 1:15 a.m.

Sunday, August 5 – Vancouver Pride Parade

We’re adding extra service on the SkyTrain’s Expo and Millennium Lines to get you into downtown Vancouver for the parade! Trains will run every 2.5 minutes between Columbia and Waterfront stations, and every five minutes for the rest of the Expo Line and Millennium Line.

The 5 Robson/Downtown and 6 Davie/Downtown will be detoured to accommodate the parade. For details, visit translink.ca/alerts and follow TransLink on Twitter for up-to-the-minute information.

And look for us in the parade walking alongside a 1964 GM New Look “Fishbowl”!

 

Monday, August 6 – B.C. Day holiday service

It’s a holiday so you’ll only need a one-zone fare to travel across all zones!

BusSkyTrain, and SeaBus services will operate on a Sunday/holiday schedule, and the West Coast Express will not operate. The Compass Customer Service Centre and Lost Property Office will be closed.

Service returns to regular weekday schedules for all modes on Tuesday, August 7, 2018.

Take transit to the Celebration of Light—we’re adding extra service!

The Celebration of Light returns on July 28 (South Africa), August 1 (Sweden) and August 4 (South Korea), lighting up the skies at English Bay, the West End and Kits Point!

More than 15,000 people take transit to and from the event each night, so it’s a good idea to plan ahead. We’ll be adding extra service and modifying station access in downtown Vancouver to get you to-and-from the festivities smoothly.

Keep reading to familiarize yourself with everything you need to know to have a fun and safe evening at the Celebration of Light!

Plan ahead and avoid line ups at Compass Vending Machines by topping up your Compass Card or pre-purchasing your return Compass Ticket. And remember—you can tap your contactless Visa or Mastercard credit card or mobile wallet on Compass fare gates and readers to pay for an adult cash fare!

Celebration of Light Tips

Extra service

Bus

Coast Mountain Bus Company and West Vancouver Transit will operate extra trips to downtown Vancouver after 6:30 p.m. and additional service after the events. Some downtown and West End buses will be detoured. For a full list of detours, visit translink.ca/alerts closer to event days.

SkyTrain

The Expo and Millennium Line will operate peak service from mid-afternoon, with the last scheduled SkyTrain departing Waterfront Station at 1:16 a.m. Service will be extended if necessary.

The Canada Line will operate peak service throughout the evening and there will extra service from Waterfront at the end of the fireworks, with trains running every three minutes. The last departure from Waterfront to Richmond–Brighouse Station will be at 1:15 a.m.

SeaBus 

Extra and extended service will be provided for each of the Celebration of Light events (and also Caribbean Days!).

The SeaBus will operate every 15 minutes from 7 a.m. until midnight with the last SeaBus from Waterfront at 1:22 a.m. on Saturdays, July 28 and August 4. On July 28 only, an extra SeaBus will operate between 10 a.m. and 8 p.m.

On Wednesday, August 1, it will operate every 15 minutes between 6 a.m. and midnight, then every 30 minutes until the last sailing from Waterfront at 1:22 a.m.

West Coast Express

West Coast Express will operate a special train on August 4 only, leaving Mission City at 7 p.m. and arriving at Waterfront Station at 8:15 p.m. The return train departs Waterfront Station at midnight, arriving back at Mission City at approximately 1:15 a.m.

Station access

To ensure passenger comfort and safety after the events, bikes will not be allowed on SkyTrain after 10:30 p.m. until the crowds have cleared. As well, the following stations will be open with modified access after 10:30 p.m.: 

Waterfront Station: SkyTrain access from the Cordova Street entrance will be restricted to Canada Line, SeaBus and West Coast Express (on Aug. 4 only) passengers, as well as persons with wheelchairs or strollers. All other passengers, including those transferring from SeaBus to the Expo Line must enter from Howe Street, until crowds have cleared.

Burrard Station: Bikes cannot be locked at the station entrance’s bike rack until the expected crowds have cleared.

Granville Station: The Granville Street entrance will be closed until crowds clear (note: the Seymour entrance remains closed as part of the escalator replacement project). Passengers will lineup for the SkyTrain at this station west along Dunsmuir, south on Granville. Platform 1 towards Waterfront will be closed.

Plan your trip at translink.ca/tripplanner and know before you go by checking Transit Alerts at translink.ca/alerts.

Granville Escalator Replacement Project set to begin on May 26


The escalators at SkyTrain’s Granville Station—the longest in Metro Vancouver—carry 30,000 people per day and have been operating since the Expo Line opened in 1986. That’s more than 30 years!

The time has come for them to be replaced to ensure the escalators are safe and reliable for our customers today and well into the future. That’s why we’re embarking on an ambitious project to replace the six escalators at Granville Station, beginning with the three main escalators on May 26 and continuing for about two years.

The Seymour Street entrance to Granville Station will be closed for the duration of this work in order to ensure the safety of customers and construction crews, and minimize project cost and time. Customers will access the station from the escalators and elevator at the Dunsmuir Street entrance where new fare gates have been installed for the increased passenger volume.

Customers are asked to allow for extra travel time or consider using Burrard or Stadium–Chinatown stations, a five to eight minute walk away. Additional SkyTrain staff will be on site to assist customers.

DID YOU KNOW? ? The escalators at Granville Station are the longest in Metro Vancouver at 115 feet (35 metres) long!

It’s no easy feat as it’s not your typical escalator installation! The confined location of the escalators requires them to be built on-site piece-by-piece.

Escalators typically come prefabricated and can be installed in about six months. However, the length of the escalators at Granville Station (the three main ones are the longest in Metro Vancouver!) and the challenges of bringing large prefabricated pieces into a constrained, underground space means the escalators must be built and assembled on site, and must be adapted to the exiting truss.

The Granville Station Escalator Replacement Project is part of the TransLink Maintenance and Repair Program, our annual investment in repairing, replacing and improving aging infrastructure across the system to keep customers safe, comfortable and moving across a reliable transit network every day.

In total, 37 escalators at 13 SkyTrain stations along the Expo Line and at select West Coast Express stations will be replaced through the Expo Line Escalator Replacement Project, with Granville Station up first. Improvements to the other 12 stations are anticipated to begin rolling out in 2019.

Extensive proactive maintenance is being completed on the three escalators serving the Dunsmuir entrance at Granville Station to reduce the need for unplanned maintenance, and replacement parts have been pre-ordered to allow for faster repairs.

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