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Category: Canada Line

Canada Line still winning ridership gold

TransLink celebrates the 10-year anniversary of the Vancouver Winter Olympics

TransLink celebrates the 10-year anniversary of the Vancouver Winter Olympics

New figures show that after 10 years in service, ridership on the Canada Line is still breaking records. The Canada Line had more than 50 million annual boardings for the first time in its history last year, representing a 30 per cent increase in ridership since 2010.

Originally projected to reach 120,000 daily boardings by 2025 – the Canada Line has continued to outperform projections with 150,000 actual boardings on an average 2019 weekday.

“We are proud to celebrate the 10-year anniversary of the Olympics today with the region,” says TransLink CEO Kevin Desmond. “With 1.58 million trips taken each day during the Olympics, transit was an integral part of how the world experienced the Winter Games. The Olympics were a time when many people realized just how convenient public transit is.”

To help meet the growing ridership demand, TransLink increased capacity on the Canada Line by 15 per cent in January this year and will increase total capacity by 35 per cent this spring with the addition of 12 new trains.

Canada Line by the numbers:

  • There were approximately 230,000 daily trips on the Canada Line during the Olympic Games
  • It took four years to build the Canada Line
  • The Canada line cost approximately $2.1 billion
  • The Canada Line is a 19-kilometre route with 16 stations, two bridges and nine kilometres of tunnel
  • 21 per cent of all YVR passengers use the Canada Line for their journey to or from the airport

New Canada Line trains increase service for customers

First wave of new trains will carry up to 800 more people per hour at peak times. (left to right: Scott Norris, YVR’s vice-president of commercial development; Hedy Fry, Member of Parliament, Vancouver Centre; Malcolm Brodie, Mayor, City of Richmond; Bowinn Ma, Parliamentary Secretary for TransLink; and Kevin Desmond, TransLink’s CEO)

Four new Canada Line trains begin service today, increasing customer capacity by 15 per cent during peak hours. The brand-new trains will provide more space, frequency and comfort to customers.

These are the first of 12 new trains, which are being rolled out as part of Phase One of the Mayors’ 10-Year Transit Expansion Plan. Once more trains are in service later this year, there will be a total increase in capacity of approximately 35 per cent compared to 2019 service levels.

Delivered through the Public Transit Infrastructure Fund (PTIF), this $88 million investment is funded 50 per cent by the Government of Canada, 33 per cent by the Province of British Columbia, and 17 per cent by TransLink.

To support this increase in service, the Canada Line Operations and Maintenance Centre was upgraded and three additional escalators were installed at Canada Line Stations in 2019. This $36 million investment was also funded through PTIF.

The remaining trains are in the process of being delivered from Hyundai Rotem in South Korea. Upon arrival, the new trains will go through testing and commissioning before being certified for revenue service later this year. Read more »

New maps and signs help improve wayfinding at YVR–Airport Station

New bilingual signs at the YVR–Airport Station letting customers they can head straight for the faregates if they have a contactless Visa, Mastercard or American Express credit card.

New bilingual signs at the YVR–Airport Station letting customers they can head straight for the faregates if they have a contactless Visa, Mastercard or American Express credit card.

We’ve made it easier for tourists, many who are first-time transit users in Vancouver, to find their way from the Canada Line’s YVR–Airport Station!

We want to be the best hosts that we can be, so that’s why we teamed up with YVR to improve signage at YVR–Airport Station to help customers decide what transit fare they need and how to pay for it. There’s now:

  • Bilingual awareness signage conveying Tap to Pay benefit for travellers
  • Maps with colour-coded fare zones
  • Signage with fares to popular tourist destinations

With better signs, our hope is more customers will skip the lines for a Compass Vending Machines, head straight to the faregates and use Tap to Pay option to pay their transit fare using a contactless Visa, Mastercard or American Express credit card. For customers who are purchasing a fare from Compass Vending Machines, new colour-coded maps help with identifying fare zones for popular destinations such as the outlet mall, ferry terminals and cruise ship terminals.

New colour-coded maps on Compass Vending Machines makes trip planning easier for transit users at YVR–Airport Station.

New colour-coded maps on Compass Vending Machines makes trip planning easier for transit users at YVR–Airport Station.

New colour-coded maps on Compass Vending Machines makes trip planning easier for transit users at YVR–Airport Station.

Previously, Canada Line Attendants would sometimes have to help customers calculate the fare to popular tourist destinations such as downtown Vancouver, Canada Place and the ferry terminals. Now, with better signage, it’s clearer and all our customers can have a better experience at the YVR–Airport Station – and we’re still always there to help!

But the best part of all? The new signage was installed December 17th, 2019 – so we were ready for all of our city’s visitors this holiday season!

Author: Mohak Sood

Canada Line’s 10th anniversary: Transit from past to present

The Canada Line has officially turned 10 years old today! It seems like it was just yesterday when Metro Vancouver hosted the 2010 Winter Olympics and people cheering their favourite athlete(s) and country. To celebrate the SkyTrain Line’s birthday, we’re taking a trip down memory lane to see how the community from Downtown Vancouver to Richmond has grown since the day of its opening!

Read more »

The first new Canada Line train arrives and new escalator opens!

Exciting things are happening for SkyTrain’s Canada Line!

We’re adding 24 SkyTrain cars, or 12 trains, so we can increase Canada Line service by 30 per cent for our customers. We’re also installing new escalators at Waterfront, Vancouver City Centre and Yaletown–Roundhouse stations to help with increased customer demand and passenger flow throughout the stations. Read more »

Capture Photography Festival exhibits returns to SkyTrain stations

The new art installation at Stadium–Chinatown Station, titled Qimash and by interdisciplinary artist Durrah Alsaif, as part of the 2018 Capture Photography Festival.

If you’ve taken the SkyTrain recently, you may have noticed captivating new public art installations at the Expo Line’s Stadium–Chinatown Station, and select Canada Line stations between Waterfront and Richmond–Brighouse!

TransLink is once again teaming up with the Capture Photography Festival, running from April 3 to 30, and installing a public art piece on our SkyTrain system. Public art is a key element to creating a welcoming environment, encourages community connections and encourages gathering places which help reduce crime and vandalism.

This year’s temporary installation at Stadium–Chinatown Station is called Qimash by interdisciplinary artist Durrah Alsaif, a Kwantlen Polytechnic University graduate:

In Qimash, Alsaif investigates [the blurring of lines between culture, tradition, and religion in the Middle East], which is considered culturally taboo in her home country [Saudi Arabia]. Initially taking place as a performance and now reformatted as a series of photographs designed for a public artwork, Qimash explores the symbolic action of adorning oneself with the Islamic religious garment worn by women—the hijab—while her performance juxtaposes ownership of cultural identity with absurdity, discomfort, and immobility. Through this cumulative gesture, Alsaif urges us to consider the symbolic weight of the hijab and its nuanced significance to the individual women that wear them.

Qimash will be on display at the station until March 31, 2019. It replaces Alinka Echeverría‘s Precession of the Feminine, which was installed as part of last year’s Capture Photography Festival.

On the Canada Line, work from ten different artists are being featured at Waterfront, Vancouver City Centre, Olympic Village, Broadway–City Hall, King Edward, Marine Drive, Bridgeport, Aberdeen, Lansdowne and Richmond–Brighouse stations. They will be on display until September 1, 2018.

Visit capturephotofest.com/public-installations to learn more about the Capture Photography Festival’s public art installations!

Learn More:

Donate a blanket to those in need this winter through the ninth annual ‘Drive on the Line’

Volunteers—or “blanketeers”—collect blankets outside a Canada Line station as part of the annual Drive on the Line campaign.

Since 2005, Blanket BC‘s “Drive on the Line” campaign has collected close to 300,000 blankets for those in need at select Canada Line stations throughout the system.

Read more »

Where do our transit vehicles sleep at night?

Buses all settled and snuggled in for the night!

Our transit vehicles spend their days moving many people around Metro Vancouver, but have you ever wondered what happens to them after a long day of work? Each night, our SkyTrain vehicles, SeaBus vessels, buses and West Coast Express trains return to their homes for a well-deserved rest before they gear up for another busy day.

Read more »

Your Guide to B.C. Day Holiday Service, Pride, Celebration of Light and more!

B.C. day is August 7 and that means a long weekend packed with events and of course, holiday transit service!

What’s happening this BC Day long weekend?

Honda Celebration of Light

The Honda Celebration of Light is one of Vancouver’s largest and most well-known festivals, and is recognized as the longest-running offshore fireworks competitions in the world. You can watch Canada put on a magical display of light on Saturday, August 5. For everything you need to know about the Celebration of Light, take a look here and here.

Vancouver Pride Festival

Vancouver Pride Week is on to paint the city in rainbows and celebrate the LGBTQ2+ community.

The Davie Street Block Party takes place on Friday, August 4 from 6 p.m. until midnight along Davie Street, between Burrard Street and Jervis Street.

Starting at 11 a.m., the Sunset Beach Festival happens on Sunday, August 6 at Sunset Beach.

One of Vancouver’s most impressive parades, the Pride Parade, takes place on Sunday, August 6 at noon at the corner of Robson Street and Thurlow Street. It proceeds west along Robson Street, then south down Denman Street and finally along Beach Avenue before finishing at Sunset Beach.

Look out for us in this historical, 1937 Hayes Anderson in the Pride Parade!

Harmony Arts Festival

The Harmony Arts Festival is a ten day long arts festival that begins this August long weekend on Friday, August 4. The festival is free and takes place in West Vancouver, along the water between Ambleside and John Lawson Park. The festival features live music, free nightly movies and art displays. To learn more, check out the Harmony Arts Festival website.

White Rock Sea Festival

Complete with live music, a torchlight parade, beachside yoga and fireworks, White Rock’s free Sea Festival takes place from 10 a.m. until 10 p.m. on Saturday, August 5 and Sunday, August 6. For a complete list of activities and more information, go to White Rock Sea Festival.

Service Information

Celebration of Light Service

There will be added service for the finale of the Celebration of Light on Saturday, August 5. For more information on service changes, take a look here and be sure to check out our Buzzer blog post here for everything you need to know to have a fun and safe time at the Celebration of Light!

Vancouver Pride Parade

On Sunday, August 6 SkyTrain will have increased midday service from 8:30 a.m. until approximately 3 p.m. and will then move to the Sunday/Holiday schedule.

The Seabus and the Canada Line will operate regular Sunday hours and service.

Busses will operate regular Sunday hours and service, however there will be route changes to the 5 Robson and the 6 Davie to accommodate the parade route.

B.C. Day 

On Monday, August 7, Bus, SkyTrain, Canada Line and SeaBus services will operate on a Sunday/Holiday schedule. The West Coast Express will not operate.

Transit Tip: Holiday fares will be in effect. You only need a one-zone fare to travel across all zones!

Know before you go! For full detours and maps, visit translink.ca/alerts.
Help us plan your transit trip by using Trip Planner.
Have questions on the go? Tweet @TransLink or call us at 604.953.3333.

Author: Christina Jakopin

Thank you for your patience during recent Canada Line service disruptions

Canada Line North Arm Bridge

There is no denying that Mother Nature has not been kind to Metro Vancouver roads this winter season. Our Public Transit system has been no exception to this. Part of the TransLink mission is to provide a sustainable transportation network for our customers and this has proven challenging of late.

The past few days have been tough on commuters across Metro Vancouver, but for Canada Line passengers impacted by recent major delays, we know that a tough commute has been made even more difficult. We extend our sincere apologies to our customers for those service disruptions.

The unprecedented weather patterns and environmental conditions have presented us with many challenges, including in a particularly steep area over the Fraser River (the North Arm Bridge). Because of the steep grade, trains require full power when travelling through this section of the bridge, and Canada Line believes ice buildup on the power rail is the likely cause of the disruptions.

With more wintry weather in the forecast, we’re working diligently to reduce the likelihood of this issue repeating itself. Please be assured that we remain committed to dedicating the necessary resources in doing everything possible to prevent recurrence.

Once again, we apologize for the delays and appreciate your patience and support as our teams work to keep you moving through this weather.

Author: Sarah Kertcher

Customer Alert: BC Hydro work at Granville Station this Sunday night

?❄️Baby it’s cold outside ❄️? #vancouver #skytrain #granvillestation

A photo posted by vincebeaulieu (@vincebeaulieu) on

From Sunday, January 29 at 7 p.m. until Monday, January 30 at 7 a.m., BC Hydro will be doing necessary upgrades to their downtown substation.

Because of this work, Granville Station on the Expo Line will be affected.

There will be a brief hydro outage (less than 10 seconds) when all the escalators will stop and emergency lighting will be activated.

There will be staff on hand, working with BC Hydro, to aid with the safe shutdown of the escalators and elevators.

When the outage begins, Granville Station will be borrowing some power from Burrard Station.

During this nighttime work, three escalators and two elevators will be out of service and there will be reduced lighting.

Author: Adrienne Coling

Customer Alert: Canada Line maintenance on January 30, 2017

Canada Line at YVR.

Canada Line at YVR.

On Monday, January 30th between 11:40 p.m. and end of service, there will be no Canada Line service from YVR to any of the Sea Island Stations due to important switch maintenance.

To accommodate passengers during this time, there will be a shuttle bus between the airport and Templeton Station running at the same frequency as trains during late evening; every twenty minutes.

Riders are encouraged to allow for an extra 15 minutes of travel time.

There will be attendants on hand at both YVR and Templeton to help direct passengers to the bus pick-up locations.

Have questions or concerns?
Reach out to Customer Information on Twitter or by phone at 604.953.3333.

Author: Adrienne Coling

(Video) TransLink launches Phase One of the 10-year Vision with more SkyTrain and SeaBus service

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Today is a great day because it marks the beginning of more transit for our region!

More transit means expanded region-wide bus and HandyDART services, improvements to major roads to reduce congestion and address bottlenecks plus more SkyTrain and SeaBus to reduce wait times and overcrowding.

These services will be rolled out this year as part of Phase One of the 10-Year Vision for Metro Vancouver Transportation.

“Metro Vancouver’s public transportation system is finally turning a corner after nearly a decade without significant region-wide investment in transit services,” said TransLink CEO Kevin Desmond. “With completion of the Evergreen Extension in December, and this week’s launch of the first transit enhancements included in the 10-Year Vision, Metro Vancouver is starting to see the long-overdue transportation improvements that will get our region moving again.”

What’s new

  • SkyTrain
    • On weekdays – peak service will end 15 minutes later in the morning and last one hour longer in the afternoon and evening rush.
    • On weekends – trains will increase to match weekday off-peak frequency meaning trains will run every 3 to 6 minutes.
  • Canada Line
    • More frequent service during weekday peak hours.
    • 11 per cent increase in passenger capacity during the busiest periods – that means an extra 3,700 passengers in each direction every weekday.
  • Bus and HandyDART
    • 10 per cent increase in bus service.
    • 15 per cent increase for HandyDART meaning 85,000 more available trips annually.
  • SeaBus
    • Doubling SeaBus Service on Sundays and holidays to sailings every 15 minutes from 10 a.m. to 7 p.m.

What’s next

In the coming weeks and months, more improvements of Phase One will be rolled out, including:

  • New or expanded transit services for neighbourhoods that currently have few – or no – transit options today;
  • Safer walking and cycling routes; and
  • Improvements to the Major Road Network.

Keep reading the Buzzer blog for how you can get involved in public consultation for some upcoming Phase Two projects including Surrey-Newton-Guilford LRT and Broadway Subway.

Make sure to follow us on Facebook, Twitter, Periscope, and Instagram to be notified and watch our live stream broadcasts of future events.

A complete list of all the changes taking place this week and the full 10-year Vision is available at tenyearvision.translink.ca.

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Author: Adrienne Coling

Transit for Remembrance Day

Lest we forget

Lest we forget

Once again, TransLink and its operating companies will provide free transit to veterans and members of the Armed Forces and Coast Guard this Remembrance Day, Friday November 11, 2016.

“Providing free transit service is one small way we can honour and thank the brave men and women who protect freedom for not only every Canadian, but our neighbours around the globe.” – TransLink CEO Kevin Desmond.

Here’s how it will work:

One accessible fare gate will remain open at all SeaBus, SkyTrain and Canada Line stations from the start of service to 6:00 p.m. and transit will be free all day on buses.

Ordinary and Life Members of the Royal Canadian Legion, Army, Navy and Air Force Veterans, Korean Veterans Association, Armed Forces and Coast Guard are invited to ride free on all conventional TransLink services, HandyDART and Canada Line YVR Add-Fare.

*Please note* the West Coast Express will not operate on Remembrance Day.

Veterans and eligible members are not required to tap their Compass Cards but please have your membership card ready to display or appear in uniform when boarding buses or entering a fare-paid zone.

For the rest of the public, transit is operating on a holiday schedule and you will only need a one-zone fare for travel across the network.

We will also be observing a moment of silence at 11:00 am, with all SkyTrain, SeaBus, and buses observing this moment at the stop reached closest to the hour.

All TransLink and operating company properties will fly their flags at half-mast.

Service returns to regular weekday schedules for all modes on Monday, November 14.

You can find more information on our Holiday Service page.

Author: Jessica Hewitt

TransLink prepares for stormy weather

skytrain3
Storms, they are a-brewin’!

As always, TransLink’s top priority is to ensure the safety of our customers and employees. So, in preparation for the inclement weather set to hit our region over the next few days, we are taking a number of steps.

Our Emergency Management group is participating in Emergency Management BC and Environment Canada conference calls to stay apprised of the forecast and expected outcomes as well as communicating within the organization to ensure necessary preparations are made.

Bus

Tree branches falling into our trolley overhead wires can be an issue during high-wind conditions, so we are checking known risk locations to prepare.

We also sometimes face road debris, which can result in detours for our bus service. Transit Supervisors and other support staff out on the road, such as Transit Security, in order to proactively identify such problem areas and communicate them out. Once identified, we can react quickly by contacting the municipality responsible for clearing the trees or debris.

SkyTrain

In case of high winds, SkyTrain service over the SkyBridge between New Westminster and Surrey may operate at reduced speeds.

If wind speeds exceed 100 kph, service could be temporarily suspended.

We’ve also proactively reached out to construction projects adjacent to SkyTrain to ensure items are properly secured, to prevent anything being blown onto the tracks.

Here’s what you can do to prepare yourself:

  • Sign up for Transit Alerts so we can let you know if there are any service issues or changes
  • Follow our fabulous Customer Information team @TransLink on Twitter or phone 604-953-3333.
  • Plan ahead with our Trip Planner and give yourself extra time on your commute
  • Be aware! More people than usual tend to take transit during nasty weather – common transit courtesy applies even more on days like these!
  • Be visible! A bus operator has a lot to be aware of in AND outside of the bus. Make yourself visible to them! Wear bright, reflective clothing and stand close to the bus stop poll.
  • Be patient! Traffic lights may not be working properly that could cause detours for buses, same goes for debris on routes.

We will continue to monitor the weather and get the word out to all customers if there are any service impacts. Until then, stay safe, stay dry and happy transiting!

Author: Adrienne Coling