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Category: Compass 101

Compass Update: Pre-loaded Compass Cards now available at Fare Dealers!

Great news for Compass users and those who are making the switch!

Most FareDealers now sell $10 pre-loaded Stored Value Adult and Concession Compass Cards for $16 – these cards include $10 of Stored Value and the standard $6 card deposit.

This means you can buy your card and hop right on transit without having to load any other products!

Speaking of Compass, Monthly Pass users are able to load February’s pass onto their Compass Card today!

You can purchase next month’s pass online or by phone starting on the 16th of each month or at a Compass Vending Machine starting on the 20th of each month.

This way, you can load the pass early and avoid any last minute rush at the end of each month.

Remember!

You can load a Monthly Pass at a Compass Vending Machine (CVM) – it loads immediately!

You can find CVMs at all SkyTrain, SeaBus and West Coast Express stations, BC Ferries Tsawwassen and Horseshoe Bay terminals and 18 different London Drugs locations across the region.

You also have the option of AutoLoad when you register your card at compasscard.ca.

This means your Monthly Pass or Stored Value will always load automatically so you never have to worry about it!

Balance protection is another great benefit of registering your card!

So, if your card is ever lost or stolen, you won’t lose the products you’ve purchased.

Have more questions about Compass?
Ask away at askcompass.ca
Learn lots more with our Compass 101 video playlist: youtube.com/translink

Author: Adrienne Coling

Compass 101: Remember to switch to Compass for your Monthly Pass!

Starting January 2016, all Monthly Pass holders must use a Compass Card.

You can load a Monthly Pass on your card on the 20th of each month online at compasscard.ca, at Compass Vending Machines, in person at the Compass Customer Service Centre or by phone at 604-398-2042.

Benefits of having your Monthly Pass on Compass include online purchasing, balance protection in case of loss or theft and autoload.

Autoload means you don’t have to get to a fare dealer or a SkyTrain to load your pass each month!

This feature is also available with Stored Value on your Compass Card.

Remember!

All Compass Card users are required to tap in on buses and in and out on SkyTrain, SeaBus and West Coast Express to ensure the correct fare is charged.

You can find more information at translink.ca/monthlypass.
More Compass questions? Ask away at askcompass.ca!
Check out our Compass 101 playlist on YouTube.

Author: Adrienne Coling

Compass 101: Tapping on SeaBus

Back again with another Compass 101 video to help riders transition to Compass!

This installment is looking at SeaBus.

Just like SkyTrain, it is important to tap in AND out at the gates.

Remember, SeaBus is a two-zone fare!

Check the blog and subscribe to the TransLink YouTube channel, so you’ll get the latest videos we’ll be uploading over the next couple of weeks. We’ll also be adding to the Compass 101 playlist as we upload new videos.

Have more questions? Read all about Compass on our website and get your Compass questions answered on AskCompass.ca.

Author: Adrienne Coling

Compass 101: Two new videos!

Two new Compass 101 videos are here for your Compass education!

The first is all about tapping on West Coast Express.

The second is what to do if you get a message when you try to tap in on any card reader.

Check the blog and subscribe to the TransLink YouTube channel, so you’ll get the latest videos we’ll be uploading over the next couple of weeks. We’ll also be adding to the Compass 101 playlist as we upload new videos.

Have more questions? Read all about Compass on our website and get your Compass questions answered on AskCompass.ca.

Author: Adrienne Coling

Compass 101: Tapping your Compass Card on SkyTrain

Watch our new how-to video for tapping at SkyTrain stations!

It’s important to tap in and out on SkyTrain to ensure that you pay the correct fare for your trip.

When you tap out, you can also see your balance, when your pass expires and a reminder if your Stored Value is getting low.

Check the blog and subscribe to the TransLink YouTube channel, so you’ll get the latest videos we’ll be uploading over the next couple of weeks. We’ll also be adding to the Compass 101 playlist as we upload new videos.

Have more questions? Read all about Compass on our website and get your Compass questions answered on AskCompass.ca.

Author: Adrienne Coling

Compass 101: Tapping your Compass Card on the bus

Learn about tapping in on buses with our new Compass 101 video!

It’s important to tap in at the beginning of your transit journey but remember, you don’t need to tap out on buses!

Check the blog and subscribe to the TransLink YouTube channel, so you’ll get the latest videos we’ll be uploading over the next couple of weeks. We’ll also be adding to the Compass 101 playlist as we upload new videos.

Have more questions? Read all about Compass on our website and get your Compass questions answered on AskCompass.ca.

Author: Adrienne Coling

Compass 101: How to check your travel history & Compass Card balance online

Compass 101 is back with another video!

This latest video in our Compass 101 series highlights how to check your card’s balance and view your trip history online at compasscard.ca.

Check the blog and subscribe to the TransLink YouTube channel, so you’ll get the latest videos we’ll be uploading over the next couple of weeks. We’ll also be adding to the Compass 101 playlist as we upload new videos.

Have more questions? Read all about Compass on our website and get your Compass questions answered on AskCompass.ca.

Author: Adrienne Coling

Compass 101: How to load your Compass Card online

We’re back with another step-by-step guide to help you transition to Compass!

This latest video in our Compass101 series is all about how to load passes and Stored Value on to your Compass Card from compasscard.ca.

You’ll want to check the blog and subscribe to the TransLink YouTube channel, so you’ll get the latest videos we’ll be uploading over the next couple of weeks. We’ll also be adding to the Compass 101 playlist as we upload new videos.

Have more questions? You’ll want to read all about Compass on our website and get your Compass questions answered on AskCompass.ca.

Author: Adrienne Coling

Compass 101 videos help you make the move to the Compass Card!

We’ve produced some Compass Card how-to videos now that Compass Cards are widely available for our riders! These are the first three videos in the Compass 101 series.

You’ll want to check the blog and subscribe to the TransLink YouTube channel, so you’ll get the latest videos we’ll be uploading over the next couple of weeks. We’ll also be adding to the Compass 101 playlist as we upload new videos.

Let us know what you think of them. Please note, these are short videos without every detail you might want to know about Compass and faregates. You’ll want to read all about Compass on our website as well as get your Compass questions answered on AskCompass.ca. Enjoy!

Author: Robert Willis