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Category: Lost Property

How a resourceful transit supervisor reunited a lost wallet with its owner

Transit supervisor Todd Hancock doesn’t consider himself extraordinary or even a Good Samaritan. He says he simply did what he believes was the right thing to do.

The passenger had one foot in a floatplane at Vancouver International Water Airport in Richmond when transit supervisor Todd Hancock appeared with his lost wallet.

It was the culmination of a frantic search for the 24-year Coast Mountain Bus Company veteran that began at Bridgeport Station when Jinder Gill, a transit operator, turned the wallet in to Hancock.

Understanding the importance of reuniting a lost wallet with its owner, Hancock tried what he could from his vehicle after calling it in to T-Comm. He tried searching the owner’s name online, hoping to find a phone number, to no avail.

“I thought if I contact him in some way to let him know we have his wallet then that could offer some sort of relief,” says Hancock. “Takes a little bit off his mind.”

He then received a call about a bus needing attention at the airport and headed that way. After taking care of the bus, some quick thinking by Hancock made the reunion possible.

“I thought that since the wallet had come off our C92 [which operates between Bridgeport Station and Sea Island South],” says Hancock. “Maybe by chance the Seair or Harbour Air locations had a customer looking for their wallet.”

Hancock asked the attendant at the Seair counter if someone matching the name found in the wallet had come through. Sure enough there was.

“A woman behind me said that he was just getting on the seaplane,” Hancock recalls. “One of the staff members let me through the gate and we both ran down to the dock. We were yelling the passenger’s name.”

At last the lost wallet was reunited with its owner.

The passenger was ecstatic that his wallet had been found. Passengers aboard the floatplane also thanked Hancock by giving him a big round of applause.

“When people lose their wallet, it’s not about the money. It’s having to cancel cards and the potential of ID fraud. I felt good about him getting it back.”

What do I do if I left something behind transit?

Visit and fill out the form to report what was lost, and we’ll see if someone has turned it in. You can also visit the Lost Property Office at Stadium–Chinatown Station, Monday to Friday (8:30 a.m. to 5 p.m.) and Saturday (12 p.m. to 4 p.m.), or call them at 604.953.3334, Monday to Friday, between 8:30 a.m. to 5:00 p.m.

What can I do if I find a lost item on transit?

You can turn it in to our transit staff and we’ll make sure it gets to the Lost Property Office so it can be reunited with its owner.

Find out how transit operator Nigel Clare reunited an iPad with its owner.

Lost Property office opens on Saturdays for 3-month trial starting January 7, 2017

The Lost Property Office, located in a corner of Stadium Station.

The Lost Property Office, located at Stadium–Chinatown Station.

Have you ever lost something on transit?

It can be a panicked and stressful situation, but staff across the system make sure your lost umbrellas, dropped gloves and forgotten text books get to one, amazing place: the Lost Property Office!

This is where all lost items found on transit have a temporary home until the rightful owners can claim them.

Lost Property receives upwards of 5,000 umbrellas a year!

Starting January 7, 2017, the Lost Property department will open for four hours (12 p.m. – 4 p.m.) each Saturday to better assist our customers.

These hours will run as part of a three-month trial.

Lost an item on transit? Have no fear! Follow these Lost Property tips!

  • Figure out where you lost your item ie. West Coast Express, Langley Community Shuttle, etc. The phone numbers for each Lost Property are below.
  • Give the correct contact a call during business hours (Monday-Friday from 8:30 a.m. – 5:00 p.m.).
  • Have all the details ready including date/time the item was lost, the route the item was lost on, the description of the item lost as well as all your contact information.
  • Fill out the online form that can be completed at anytime that will send a report directly to the office.

**Please note** It can take up to two business days for items to arrive in the Lost Property office and lost bicycles are taken in once a week, each Thursday.

Important Numbers

  • Main Lost Property Office
    Stadium–Chinatown SkyTrain Station
    T: 604.953.3334
  • West Vancouver Blue Bus Lost Property
    T: 604.985.7777
  • West Coast Express Lost Property
    T: 604.488.8906
  • Langley and New Westminster Community Shuttles Lost Property
    T: 604.574.9396

Author: Adrienne Coling