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Translink Buzzer Blog

Category: Media Releases

TransLink launches fall ridership campaign

TransLink is launching a new campaign aimed at boosting transit ridership while also reminding customers of the safety and reliability of its transit system.

“Since the restart of British Columbia’s economy in June, our regular riders have gradually been returning to transit,” says TransLink CEO Kevin Desmond. “We want to continue to build ridership over coming months, with systemwide ridership currently sitting at around 43 per cent of pre-pandemic levels. TransLink’s Safe Operating Action Plan includes several enhanced safety initiatives to ensure customers know that transit is a safe and reliable alternative to driving as British Columbia’s economy continues to reopen.”

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New interactive tool supports transit use for people of all abilities

TransLink is launching a series of online tools designed to help people of all abilities, including those on the autism spectrum, confidently and independently utilize Metro Vancouver’s transit system. The tools include an interactive 360-degree virtual tour of a TransLink bus and eight educational videos about how to use transit throughout Metro Vancouver.

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92 per cent of TransLink customers now wearing masks

Spot checks show high compliance following the implementation of TransLink’s mandatory mask policy

TransLink is thanking customers for complying with its mandatory mask policy, with new spot check figures showing around 92 per cent of customers are now wearing masks on board transit vehicles. This comes just over a week after the new policy came into effect.

Staff conducted spot checks at high customer volume locations across the system over several days last week. Approximately 31,000 customers were counted as part of the spot checks. Results show about 92 per cent of these customers were seen wearing masks.

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Public asked to have their say on Burnaby Mountain Gondola

TransLink is asking the public for their opinion on the proposed Burnaby Mountain Gondola and the three potential routes the project could take. A gondola would provide fast, frequent and reliable service, improving connectivity for students, employees and residents who travel between Burnaby Mountain and other parts of Metro Vancouver. The consultation will run from September 1-30, 2020.

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TransLink implementing mandatory face covering policy

Beginning Monday, August 24, TransLink will require customers to wear non-medical masks or face coverings while on board transit vehicles.  This step is essential to ensuring customers have confidence riding transit as British Columbia’s economy continues to reopen and more people commute around the region.

“Physical distancing is not always going to be possible on transit, particularly once more riders return to the system,” says TransLink CEO Kevin Desmond. “Customer confidence is key to rebuilding ridership in the context of this pandemic and we believe this step is important to bring many of our riders back.  We’ve listened to transit users who want to see face coverings made mandatory on transit vehicles.”

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Waterfront Station Expo Line access to close on August 8–9

Platform closure will allow for system maintenance and repairs

Access to Waterfront Station’s Expo Line platform will close on Saturday, August 8 and Sunday, August 9. 

Access to and from the Expo Line at Waterfront Station will be closed on Saturday, August 8 and Sunday, August 9 to accelerate maintenance work while there are fewer people on the system. Access to the Expo Line at Waterfront Station will reopen at the start of service on Monday, August 10.

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SeaBus increasing 15-minute sailings

More convenient schedule for customers and extra space on vessels

SeaBus 15-minute sailings increasing, starting the week of August 3. 

Beginning on Monday, August 3, weekday SeaBus departures will occur every 15 minutes between 7:15 a.m. and 9:00 p.m. Monday to Friday and 9:15 a.m. and 9:00 p.m. on weekends. A holiday schedule will be in effect on BC Day. Currently 15-minute sailings only occur during weekday rush hours.

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TransLink highlights opportunities to speed up Metro Vancouver buses

More than 25 quick changes could save customers time and improve regional transit

TransLink is releasing its assessment of near-term opportunities for municipal projects aimed at improving bus travel times around Metro Vancouver while also improving the overall flow of traffic during the pandemic. TransLink has identified more than 25 bus priority opportunities that could be implemented quickly with little impact on surrounding areas.

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TransLink completes Nanaimo Exchange renovations

Customers returning to transit can now make full use of the revamped Nanaimo Exchange. The refurbished bus exchange now offers several new and improved features to enhance the customer experience such as a new plaza to improve pedestrian and cyclist safety and public artwork highlighting the history of the station.

The upgrades include:

  • New bus shelters, benches, and landscaping to provide more space
  • A new plaza to reduce crowding and improve customer flow
  • Enhanced lighting and sightlines to increase safety
  • A new layout to simplify pedestrian, cyclist, and bus flow
  • Improvements to BC Parkway in and near the Exchange
  • A public art piece illustrating historical sites and events on our transit network

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New planning tool simplifies regional truck navigation

Truck Route Planner to optimize travel patterns for Metro Vancouver truck operators

TransLink and the Government of British Columbia are releasing the Truck Route Planner, an online tool to help commercial vehicle operators plan their trips. This tool is the first of its kind in Canada to plan truck routes with a holistic picture of the region’s commercial vehicle network.

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TransLink completes Granville Station upgrades

Longest escalators in Metro Vancouver replaced as part of station overhaul

The newly upgraded Granville Station is set to reopen with six new escalators to improve customer experience. Three of the new escalators are the longest in Metro Vancouver with over 500 steps in total. Two entrances at Granville and Seymour streets will also reopen.

Starting on July 17, customers travelling through Granville Station will have access to:

  • Six new escalators with enhanced safety, durability, and reliability
  • New wayfinding signage and monitors displaying the next arriving trains
  • Granville Station’s main entrance from Granville Street
  • Granville Station’s Seymour Street entrance and staircase

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SeaBus service increasing to meet growing demand

Sailings to occur every 15-minutes during peak hours

Beginning Monday, weekday SeaBus departures will occur every 15 minutes between 7:00 and 9:30 a.m. and between 3:00 and 6:30 p.m. This boost from sailings occurring every 30-minutes will help to accommodate demand and provide more space for customers during peak hours. Demand is expected to continue increasing as B.C.’s economy re-opens and as British Columbians undertake more travel within the province this summer. Read more »

TransLink completes Bike Parkade Expansion Project

The Bike Parkade at Maple Meadows Station opens on June 26, marking the completion of the expansion project.

The Maple Meadows Bike Parkade opens to customers today, marking the completion of TransLink’s Bike Parkade Expansion Project. With 11 total indoor Bike Parkades on the TransLink network, Metro Vancouver now has the largest transit-integrated Bike Parkade network in Canada.

Indoor Bike Parkades are glass-walled facilities that provide a safer place for customers to store their bikes. Each new indoor parkade includes:

  • Video surveillance
  • Bike repair stand
  • Air pump for bike tires
  • Storage space for 45 bikes
  • Oversize parking stalls for cargo bikes, bikes with trailers, and recumbent bikes

Since 2017, TransLink has added six new indoor Bike Parkades and two new sets of bike lockers to Metro Vancouver’s transit system through The Bike Parkade Expansion Project. This $5.3 million investment was partially funded by The Public Transit Infrastructure Fund (PTIF) with a $2 million investment from the Government of Canada, a $1.4 million investment from the Government of British Columbia, and the remainder funded by TransLink. Read more »

TransLink inviting new ideas for transit recovery

TransLink is calling for new ideas to make public transit even safer and cleaner as people return to using the system. TransLink’s 2020 Open Call for Innovation will be open to proposals from local businesses, entrepreneurs, inventors and innovators of all sorts to submit their ideas for ways to improve the health and safety of customers and employees on transit. 

TransLink will fast-track the review process by evaluating proposals as they come in and accelerate the implementation of successful ideas. Read more »

Smart lockers now available at SkyTrain stations

A rendering of what the future PigeonBox locker could look like at Stadium–Chinatown Station.

You’ll now be able to collect online deliveries from smart lockers situated at three SkyTrain stations. PigeonBox, the winners of the 2019 Open Call for Innovation, are bringing smart lockers to Joyce-Collingwood, Stadium-Chinatown, and Commercial-Broadway stations.

“One of our core and consistent objectives has been improving the customer experience on transit,” says TransLink CEO Kevin Desmond. “In addition to providing a new and convenient option for our customers, this initiative can also help to reduce the number of trips people take to collect packages.”

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